Children's Home run by Broadlands Hall Limited in Suffolk

Inspection report children’s home: SC060936 1 SC060936 Registered provider: Broadlands Hall Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately-owned children’s home provides care, accommodation and education for up to 11 children who have moderate to severe learning difficulties and/or autistic spectrum disorders. There is a large education provision, last inspected by Ofsted in May 2017, in the grounds of the home.

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Information about this children’s home

The manager has been registered with Ofsted for this home since 8 February 2018.

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Information about this children’s home

Judgement at last inspection: requires improvement to be good

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Information about this children’s home

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At the interim inspection, Ofsted judges that it has declined in effectiveness.

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and young people since the most recent full inspection

The management team has not addressed many of the shortfalls that were identified at the full inspection. Further shortfalls have been identified at this inspection. Recently, the manager was absent from the home. The wider organisation did not ensure that the necessary support or resource was provided during this time.

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and young people since the most recent full inspection

Although external professionals do not have concerns about the use of restraint at the home, records and monitoring of restraints are poor. There is a high use of ground holds. Some of the restraints are lengthy. Some restraints involve a high number of staff. The number of incidents appears to be increasing, and restraint is being used more Inspection report children’s home: SC060936 2 frequently. Despite this, no substantial review has taken place to try to understand why or identify trends. Relevant records are only partially completed in places. In addition, despite the restraint training provider emphasising the need to monitor children’s vital signs, records do not indicate whether this monitoring is happening.

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and young people since the most recent full inspection

There remain staff who have not achieved a suitable level 3 qualification despite working at the home for over two years. The management team lacks understanding of who has had what training and when. Training certificates for staff who have undertaken higher- level training in restraint were not on file. The management team was unaware of which agency staff, some of who are used permanently, have a suitable level 3 qualification. In addition, there are occasions when shifts are covered by more than 50% agency staff. Although records relating to training were eventually presented to the inspector, the lack of management oversight and awareness means that managers lack knowledge about the skills, training and experience of the staff.

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and young people since the most recent full inspection

The management team creates impact risk assessments when children move to the home. These assessments are lightweight, lack analysis and include inaccuracies. Additionally, the assessments do not consider the impact that the child’s needs may have on staff and any subsequent training needs that staff may have. For example, staff have had no training in managing self-harm, but this is not reflected in an impact assessment for a child who self-harms. The assessments do not provide an effective view of the risks that a child may pose to existing children and vice versa, and how these risks will be managed.

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and young people since the most recent full inspection

The management team does not ensure that staff receive enough supervision or support. For one agency member of staff, there was no supervision record since October 2018. This is despite the agency staff member working 76 shifts between the start of November 2018 and the end of February 2019. The staff have not had appraisals during the past 12 months. Lack of formal opportunities to review practice means that staff who are working in challenging roles do not have the support that they need.

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and young people since the most recent full inspection

The management team does not ensure that a clear record is kept of who has worked at the home. The home’s record is chaotic. It is written in pencil, does not include full names, sometimes only uses abbreviation and is at times inaccurate. It is therefore difficult to ascertain who has worked at the home, when and what their role is. This could have a significant impact on the ability to follow up any historical concerns should they arise.

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and young people since the most recent full inspection

Recruitment records relating to agency staff have improved. However, in one instance, records relating to a new permanent member of staff contained an anomaly that has not been explored with the member of staff. This conflicts with the home’s own policy and does not safeguard children. In addition, records relating to the provision of references are unclear about the role of the referee.

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and young people since the most recent full inspection

An independent person visits the home each month. However, some reports of visits have not been submitted to Ofsted in a timely manner. This affects Ofsted’s ability to monitor the service. Inspection report children’s home: SC060936 3 Three of the 10 requirements made at the full inspection have been met. Repairs are now completed in a timely manner. The home’s statement of purpose has been sent to Ofsted following updates. The manager has submitted the review of care to Ofsted.

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Inspection date Inspection type Inspection judgement

26/06/2018 Full Requires improvement to be good 10/05/2017 Full Requires improvement to be good 08/02/2017 Interim Sustained effectiveness 17/05/2016 Full Good

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child. (Regulation 12 (1)(2)(a)(i)) 01/04/2019

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and 01/04/2019 Inspection report children’s home: SC060936 4 promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child; and

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child. (Regulation 13 (1)(a)(b)(2)(c)(d)(e)) The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(f)) 01/04/2019

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Requirement Due date

An individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

the Level 3 Diploma for Residential Childcare (England) (‘the Level 3 Diploma’); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

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Requirement Due date

in the case of an individual who starts working in a care role in a home after 1 April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home; or

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Requirement Due date

in the case of an individual who was working in a care role in a 01/05/2019 Inspection report children’s home: SC060936 5 home on 1 April 2014, 1 April 2016. (Regulation 32 (4)(a)(b)(5)(a)(b)) The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1)(2)(b)(3)(d)) 01/04/2019

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(a)(b)) 31/08/2019

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure; 01/04/2019 Inspection report children’s home: SC060936 6 the name of the person who used the measure (‘the user’), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure; and

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (‘the authorised person’)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c)) Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4;

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Requirement Due date

ensure that the records are kept up to date; and

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Requirement Due date

retain the records for at least 15 years from the date of the last entry. (Regulation 37 (1)(2)(a)(b)(c)) 01/04/2019

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Requirement Due date

If the independent person becomes aware of a potential conflict of interest (whether under regulation 43(3) or otherwise) after a visit to the home, the independent person must include in the independent person’s report—

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Requirement Due date

details of the conflict of interest; and

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Requirement Due date

the reasons why the independent person did not notify the registered provider of the conflict of interest before the visit.

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Requirement Due date

The independent person must provide a copy of the independent person’s report to—

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Requirement Due date

HMCI. (Regulation 44 (6)(a)(7)(a)) 01/04/2019 Inspection report children’s home: SC060936 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Broadlands Hall Limited

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Children’s home details

Registered provider address: Greenwood House, Greenwood Court, Bury St. Edmunds, Suffolk IP32 7GY

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Inspector

Ashley Hinson, social care inspector Inspection report children’s home: SC060936 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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