Children's home run by Happy Group (UK) Limited

Inspection report children’s home: 1270393 1 Registered provider: Happy Group (UK) Limited Interim inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

A private company operates and runs this home. The home provides care for children and young people whose plan is to live in a medium- to long-term residential setting. The appropriately qualified manager has 16 years’ experience in residential care. She became the registered manager of this home when it opened in March 2018.

p.1

Information about this children’s home

Enforcement action since last inspection: none

p.1

and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has improved effectiveness.

p.1

and young people since the most recent full inspection

The children and young people develop excellent trusting relationships with the staff team, that knows them well. The primary focus is for the staff to spend time with the children and young people. This high-quality care and attention help the children and young people to be aspirational and continue to make progress. An independent reviewing officer identified the positive influence that the home is having on the children’s outcomes.

p.1

and young people since the most recent full inspection

The children and young people benefit from the good routines and boundaries that are implemented by the staff. As a result, the children and young people experience a healthier lifestyle, and this is improving their well-being. For example, the children and young people have clear evening routines, and for one child this involves the staff Inspection report children’s home: 1270393 2 spending time brushing her hair, which enables the child to relax. Substance misuse is no longer an active problem for the children and young people, and the staff continue to address any other identified needs.

p.1

and young people since the most recent full inspection

The children and young people have a positive experience when they are admitted to the home. The home is well decorated with high-quality furnishings, and the atmosphere is very welcoming. Admissions are planned, and the child’s or young person’s needs are fully understood and reviewed to ensure that they can be met. One child was successfully discharged back to his parents’ care. The progress that he made during his short time at the home was instrumental to the success of the transition plan. The children and young people identify that they live in a nice home with staff who help them.

p.2

and young people since the most recent full inspection

The children’s and young people’s risks are reducing. One child was able to identify that she no longer goes missing, as she can now have time with her friends. Another child is no longer at risk of sexual exploitation. The staff are not risk adverse; they work with the children, young people and professionals to implement plans to safely enable the children and young people to have as much normality as possible. However, the children’s and young people’s records do not evidence the current plans. For example, the staff are not recording the telephone calls to the children and young people when they are out of the home. The staff undertake regular key-work sessions and provide the children and young people with education and guidance about pertinent topics. Such topics include self-harm, bullying, verbal outbursts and damage to the home. However, it is not clear whether the children and young people have seen or agreed with the

p.2

and young people since the most recent full inspection

The staff are improving the relationships between the children and young people who are living in the home. There are good examples of work in which together and individually the children and young people have talked openly about the effects of bullying. On the occasion when physical intervention was used, this was to safeguard children from a peer-on-peer altercation. The manager guides her staff to ‘look behind’ the behaviour to identify the cause. The insight that this level of reflection has for the children is powerful, and the children are developing a better understanding about how to manage their behaviours.

p.2

and young people since the most recent full inspection

The manager is aware of the strengths of the home and the areas that she wishes to develop. Partnership working is effective, and the manager, together with her staff, communicates frequently with all relevant parties to support the children’s and young people’s continuity of care, good health, education and safety. The manager advocates for the children, and she challenges professionals if their actions have a negative effect on the children and young people. Although the manager has a clear overview of the home, this does not transfer to the review of the quality of care report. The report does not contain feedback from children, staff, professionals, placing authorities, families or others about the quality of care, and the actions set are generic and not measurable.

p.2

and young people since the most recent full inspection

The registered manager has demonstrated that the requirement and all the recommendations from the last inspection have been met. The manager has developed Inspection report children’s home: 1270393 3 the home’s statement of purpose. However, this has not been sent to the regulator.

p.2

Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

p.3

Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

p.3

Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

p.3

Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45(2)(b)(c)(5)) 24/04/2019

p.3

Requirement Due date

The registered person must compile in relation to the children’s home a statement (‘the statement of purpose’) which covers the matters listed in Schedule 1.

p.3

Requirement Due date

notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16(1)(3)(b)) 24/04/2019

p.3

Recommendations

Inspection report children’s home: 1270393 4  Children should be encouraged by staff to see the home’s records as ‘living documents’ supporting them to view and contribute to the record in a way that reflects their voice on a regular basis. (‘Guide to the children’s homes regulations including the quality standards’, page 58, paragraph 11.9)  Staff should be familiar with the home’s policies on record keeping and understand the importance of careful, objective, and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.4)

p.4

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

p.4

Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

p.4

Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1270393 5

p.4

Children’s home details

Registered provider: Happy Group (UK) Limited

p.5

Children’s home details

Registered provider address: West Walk House, 99 Princess Road East, Leicester LE1 7LF

p.5

Inspector

Jennifer Fenlon: social care inspector Inspection report children’s home: 1270393 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.5

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.6

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.6

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.6