Children's home run by The Serendipity Centre Limited in Eastleigh

Inspection report for children‟s home - monitoring visit: SC463558 1 SC463558

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The Serendipity Centre Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care for up to six children. It is privately owned by an organisation that has two other homes and a school. Its statement of purpose states that it specialises in caring for girls who have experienced significant trauma resulting in emotional, behavioural and/or social difficulties. The home has been without a registered manager since June 2018.

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This monitoring visit

This monitoring visit was carried out following the children‟s home being judged requires improvement at the last full inspection on 9 to 11 October 2018. A compliance notice and five requirements were issued from that inspection. The focus of this visit was to monitor the progress of the home in meeting these. The compliance notice and requirements from the previous inspection are listed below, with details of the action taken and whether each is met. A compliance notice was issued under regulation 21. The steps required the registered provider to Undertake a full review and produce a document that outlines how the use of CCTV safeguards children accommodated in the home, produce an individual risk assessment for each child, in consultation with relevant professionals, that clearly demonstrates how the use of CCTV promotes their welfare, safeguards their privacy and is necessary for that child and to produce a plan that shows how

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This monitoring visit

the use of CCTV, if necessary for one child, does not compromise the privacy of other children accommodated in the home. Leaders and managers have reviewed the CCTV policy and have updated it to include their reasoning about how children might be safeguarded by the use of the cameras. They plan to review the use of CCTV at least every three months. Inspection report for children‟s home - monitoring visit: SC463558 2 Children‟s risk assessments have been reviewed. They now include the presenting risks and give strategies to reduce these risks. These risk assessments are completed with therapists, education staff and the child‟s social worker. The use of CCTV and how this helps to reduce risk is included as part of these measures. Leaders and managers have reviewed CCTV camera use and have concluded that, if the children living at the home were to be assessed as not needing the CCTV to safeguard them, they would turn it off. A plan was provided to inspectors in relation

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This monitoring visit

to how the home will manage a situation where some children need CCTV to be used when other children do not. This will be reviewed on a regular basis, at least three-monthly. The plan states that any decisions would be made in discussion with the child, their parents and the child‟s social worker. Following a case review this compliance notice was found to be met.

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A requirement was made under regulation 12 (2)(a)(iii)(v))

Leaders and managers have undertaken safeguarding workshops with staff to ensure a better understanding of their roles in safeguarding issues. Further exploration of safeguarding issues in relation to individual children‟s needs is undertaken during the organisation‟s child-focused meetings. Staff identify any safety measures identified from these discussions and educate children in house meetings and during their one-to-one sessions with them. Safety measures and strategies for children to keep themselves safe are reinforced. This requirement has been met.

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A requirement was made under regulation 14(1)(a)

Since the last full inspection, a child has moved into the home. Leaders and managers consulted with those who knew the child prior to her moving in. Managers, therapists and education staff met to assess the child and to plan how her needs can be met by the support services. Risk assessments were completed for the new child, including how the admission might impact on those already placed. This requirement has been met.

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A requirement was made under regulation 16(4)

The statement of purpose is on the home‟s website. This requirement has been met.

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A requirement was made under regulation 35(3)(a)(iv)(vi))

Physical restraints records were reviewed and good descriptions of each measure and its duration were seen. However, on one of the records it was unclear which staff were involved in the physical restraint. Incident reports evidenced more accurately which staff were involved. This aspect of the requirement has not been fully met and is repeated. Inspection report for children‟s home - monitoring visit: SC463558 3

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

09/10/2018 Full Requires improvement to be good 19/06/2018 Full Inadequate 16/05/2017 Full Good 31/10/2016 Full Good Inspection report for children‟s home - monitoring visit: SC463558 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that— within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes— a description of the measure and its duration; and the name of the person who used the measure (“the user”), and of any other person present when the measure was used. (Regulation 35(3)(a)(vi)) 12/04/2019

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Recommendations

 For children‟s homes to be nurturing and supportive environments that meet the needs of their children, they will, in most cases, be homely, domestic environments. Children‟s homes must comply with relevant health and safety legislations (alarms, food hygiene etc.); however, in doing so, homes should seek as far as possible to maintain a domestic rather than „institutional‟ impression. („Guide to the children‟s homes regulations including the quality standards‟, page 15, paragraph 3.9)  Just as in a family home, children should be able to access all shared areas of their home unless there are specific reasons why this would not meet a child‟s needs. („Guide to the children‟s homes regulations including the quality standards‟, page 15, paragraph 3.10) Inspection report for children‟s home - monitoring visit: SC463558 5

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children‟s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider: The Serendipity Centre Limited

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Children’s home details

Registered provider address: First Floor, Goodlands House, St. Luke‟s Close, Hedge End, Southampton SO30 2US

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Inspector

Suzy Lemmy, social care inspector Inspection report for children‟s home - monitoring visit: SC463558 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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