Children's home run by Parkview Care (Broadstairs) Limited

Inspection report for children’s home - monitoring visit: 1256912 1 SC1256912

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Parkview Care (Broadstairs) Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. It is registered to provide care and accommodation for up to three children. The statement of purpose says the home will ‘find ways to understand the individual issues faced by children placed with us, and thereby work with placing local authorities and local agencies to establish coherent plans for each individual child leading to the provision of quality services at the right time’. There has been no registered manager in place since 12 March 2018.

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This monitoring visit

The home was judged inadequate in August 2018. Two compliance notices and a restriction of accommodation notice were subsequently issued. The restriction of accommodation notice had an end date of 2 November 2018. On 20 September 2018, a monitoring visit was undertaken. The compliance notice that had been issued under regulation 12, the protection of children standard, had been met. The compliance notice that had been issued under regulation 13, the leadership and management standard, had not been met. This compliance was reissued. The date for meeting the steps in the reissued compliance notice was extended to 21 November 2018. A monitoring visit to assess whether the restriction of accommodation notice was being adhered to was undertaken on 29 October 2018. There had been no new admissions to the home. Insufficient progress had been made to ensure that children would be kept safe at the home. A new restriction of accommodation notice

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This monitoring visit

was subsequently issued on 1 November 2018 with an end date of 1 February 2019. A full inspection of the home was undertaken on 21 and 22 November 2018 and an additional evidence gathering visit was completed on 6 December 2018. The home received an overall judgement of requires improvement, but leadership and management were judged inadequate. This was partly due to the steps in the Inspection report for children’s home - monitoring visit: 1256912 2 reissued compliance notice, under regulation 13, not being met. The compliance notice was reissued and the date for meeting the specified steps was extended to 28 February 2019. Five requirements were also made at the inspection in November and December 2018. The purpose of this monitoring visit was to establish compliance with the restriction of accommodation notice, and whether sufficient progress has been made to ensure that children are now being kept safe.

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This monitoring visit

There have been no new admissions to the home since the restriction of accommodation notice was reissued on 1 November 2018. The terms of this notice have been adhered to. One young person, who was admitted in November 2017, is currently living at the home. A new manager began working in the home on 20 November 2018. His application to be registered with Ofsted is currently being processed. The manager has overseen some improvements to the standard of practice and quality of care being provided. Improved monitoring has ensured that there is now an effective response to serious incidents and poor staff performance. There remain some weaknesses in how senior managers monitor standards in the home. A senior management investigation into the management of an allegation made against a member of staff did not specify any actions that should be taken to improve practice. The identification and management of risk have improved, but there is still some

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This monitoring visit

inconsistency. The young person’s individual risk assessments are now reviewed and updated following any significant events, and there are strategies for staff to follow to minimise the potential for the young person to come to harm. However, the lone working risk assessment lacks detail and clear guidance on how staff should practise in these situations. The staff are now receiving effective support to promote their ongoing professional development. Regular supervision enables the staff to reflect on key areas of practice, such as providing the level of care outlined in the home’s statement of purpose and safeguarding the welfare of children. This has included the use of safeguarding scenarios that allow the supervisor to assess the staff’s level of safeguarding knowledge. The manager has received an appropriate level of support from the responsible individual. This includes an early performance appraisal, which identified areas for

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This monitoring visit

development. There has also been good support for the newest member of staff, who has benefitted from having a detailed induction plan. More-effective care planning is now taking place, partly as a result of the manager setting clear expectations of the staff team. Staff are reminded that care plans must be monitored and reviewed and that key-work sessions must focus on the young person’s needs and targets. The young person’s care plan clearly specifies what staff must do to support the young person. Some minor shortfalls were identified regarding the maintenance and furnishing of the home. The most significant of these was a first-floor window which is not fitted with a restrictor. The manager stated that the organisation’s maintenance team is Inspection report for children’s home - monitoring visit: 1256912 3 due to spend several days at the home within the next two weeks, to rectify all the maintenance issues that were discussed during this inspection.

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This monitoring visit

There are a number of shortfalls that need to be addressed before the home could be judged to be good. However, the progress that has been made has ensured that there is no longer a significant risk to the safety of children and young people living at the home. Ofsted conducted a case review following this inspection and concluded that the restriction of accommodation notice, which expired on 1 February 2019, will not be renewed. The shortfalls identified at this inspection will be addressed through monitoring the response of the leaders and manager to the requirements made at the full inspection in November and December 2018. These are repeated below.

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Recent inspection history

Inspection date Inspection type Inspection judgement 21/11/2018 Full Requires improvement to be good 01/08/2018 Full Inadequate 12/03/2018 Full Good Inspection report for children’s home - monitoring visit: 1256912 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; help each child to understand how to keep safe; have the skills to identify and act upon signs that a child is at risk of harm; manage relationships between children to prevent them from harming each other; understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; take effective action whenever there is a serious concern about a child’s welfare; and are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii))

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Requirement Due date

This is with specific reference to ensuring that managers and staff are competent to safeguard the welfare of children and prevent them from coming to harm, particularly in relation to taking appropriate action when children make allegations against members of staff. 28/02/2019

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Requirement Due date

* The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the 28/02/2019 Inspection report for children’s home - monitoring visit: 1256912 5 registered person to— lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; ensure that staff work as a team where appropriate; ensure that staff have the experience, qualifications and skills to meet the needs of each child; ensure that the home has sufficient staff to provide care for each child; ensure that the home’s workforce provides continuity of care to each child; demonstrate that practice in the home is informed and improved by taking into account and acting on— research and developments in relation to the ways in which the needs of children are best met; and feedback on the experiences of children, including complaints received; use monitoring and review systems to make continuous

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Requirement Due date

improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b)(2)(a)(b)(c)(d)(e)(f)(g)(i)(ii)(h))

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Requirement Due date

Subject to paragraph (6), the registered person must establish a procedure for considering complaints made by or on behalf of children.

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Requirement Due date

The registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. (Regulation 39 (1)(3)) 28/02/2019

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Requirement Due date

The registered person must ensure that the following items, which may be kept in electronic form, are kept in an accessible manner— the policy for safeguarding children (see regulation 34); the policy for preventing bullying (see regulation 34); the missing child policy (see regulation 34); the behaviour management policy (see regulation 35). (Regulation 38 (d)(e)(f)(g)) 28/02/2019

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Requirement Due date

The procedure to be followed in the event of an allegation of abuse or neglect must, in particular— provide for records to be kept of an allegation of abuse or neglect, and the action taken in response. (Regulation 34 (2)(d))

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Requirement Due date

Specifically, ensure that when a child makes an allegation against a member of staff, records are kept of all the conversations held with safeguarding professionals, the 28/02/2019 Inspection report for children’s home - monitoring visit: 1256912 6 decisions made and the actions taken.

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Requirement Due date

*This requirement is subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 1256912 7

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Children’s home details

Registered provider: Parkview Care (Broadstairs) Limited

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Children’s home details

Registered provider address: Suite 56 The Brentano Suite, Solar House, 915 High Road, London N12 8QJ

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Children’s home details

Responsible individual: Christopher Holland

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Inspector

Stephen Collett, social care inspector Inspection report for children’s home - monitoring visit: 1256912 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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