Children's Home run by Restoration Care & Services Limited in Barking and Dagenham

Inspection report children’s home: 1269966 1 Registered provider: Restoration Care & Services Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned. The provider states in its statement of purpose that it provides care for up to five young people with social and emotional difficulties.

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Judgement at last inspection: requires improvement to be good

Date of last inspection: 25 September 2018

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Judgement at last inspection: requires improvement to be good

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At this interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

The home now benefits from a full complement of permanent staff and is no longer reliant on agency staff. Three qualified social workers are now employed as part of the staff team. The registered manager has also recruited an experienced deputy manager. Staff reported that these changes have improved morale and offered more consistency for the young people. This is reflected by feedback from an allocated social worker who commented, ‘They are very supportive and try really hard to engage.’

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and young people since the most recent full inspection

Eight requirements and six recommendations resulted from the initial inspection of the home. The home has addressed five of the requirements and three of the recommendations. The unmet requirements and recommendations are repeated at this inspection.

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and young people since the most recent full inspection

Ofsted has received both a management monitoring report and a workforce development plan from the home. Both documents clearly outline some of the progress Inspection report children’s home: 1269966 2 made since the last inspection and proposals for staff development. However, the management monitoring report does not include any feedback from the young people.

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and young people since the most recent full inspection

The home environment is improved. This inspection found the home to be free of inappropriate DVD material.

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and young people since the most recent full inspection

Improved case recording has resulted in more effective risk assessments. Assessments now offer a much clearer picture of young people’s needs and behavioural patterns. However, behaviour support plans continue to lack feedback from the young people, limiting their impact.

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and young people since the most recent full inspection

Staff are now trained in behaviour management, including appropriate restraints. Staff reported that this training course offered useful insights into de-escalation and behaviour management techniques.

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and young people since the most recent full inspection

The home benefits from a location risk assessment which fully reflects the risks posed by gangs in the local area. The registered manager has improved links with local police. Police now visit the home and provide information regarding local addresses attended by young people.

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and young people since the most recent full inspection

The response to young people who go missing from the home is poor. Managers do not evaluate going missing behaviour effectively. Staff failed to update Ofsted when a young person was missing from the home for four weeks. In addition, independent return to care interviews do not occur regularly, limiting an important source of support to young people at a vulnerable time.

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and young people since the most recent full inspection

It is not possible to fully assess the home’s support for education. One young person returned to education in January 2019 and is currently settling into her new provision. The home has sourced a programme of voluntary work in a local beauty salon for this young person. Her commitment is incentivised by a new points-based reward system.

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Inspection date Inspection type Inspection judgement

25/09/2018 Full Requires improvement to be good Inspection report children’s home: 1269966 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system of monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children; the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided to children.

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Requirement Due date

(Regulation 45 (2)(a)(b)(c)(d)) 31/03/2019

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding.

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Requirement Due date

In particular, ensure that behaviour support plans include the views and opinions of young people. 31/03/2019

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Requirement Due date

The registered person must notify HMCI and each other relevant 31/03/2019 Inspection report children’s home: 1269966 4 person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious.

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Recommendations

 When a child returns to the home after being missing from care or away from home without permission, the responsible local authority must provide an opportunity for the child to have an independent return home interview. Homes should take account of information provided by such interviews when assessing risks and putting arrangements in place to protect each child. (‘Guide to the children’s homes regulations including the quality standards’, page 45, paragraph 9.30)

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Recommendations

 Records must be kept detailing all individual incidents when children go missing from the home (Regulation 36 (schedule 3 (14)). This information should be shared with the placing authority and, where appropriate, with the child’s parents. Evaluation of missing incidents should be undertaken to identify any gaps in training, skills or knowledge for staff or to record and retain evidence of what worked well. This evaluation should inform the review of the quality of care. (‘Guide to the children’s homes regulations including the quality standards’, pages 45 and 46, paragraph 9.31)

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Recommendations

 Ensure the provision of support to sustain or regain confidence in education and engagement in suitable structured activities. (‘Guide to the children’s homes regulations including the quality standards’, page 27, paragraph 5.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection. Inspection report children’s home: 1269966 5 Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Restoration Care & Services Limited

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Children’s home details

Registered provider address: 53 Levine Gardens, Barking, Essex IG11 0UH

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Inspector

Barnaby Dowell, social care inspector Inspection report children’s home: 1269966 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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