Children's home run by Ingleside Children’s Home Limited in Birmingham

Inspection report children‟s home: SC025799 1 SC025799 Registered provider: Ingleside Children‟s Home Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and is registered to provide care and accommodation for up to seven children and young people. The home‟s statement of purpose states that it is a home for young people from a variety of backgrounds, special needs, mild learning disabilities and emotional and behavioural difficulties, autism and attention deficit hyperactivity disorder (ADHD).

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Information about this children’s home

The manager has been registered with Ofsted since 2017.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children‟s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 10 January 2018

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children‟s home: SC025799 2

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Inspection date Inspection type Inspection judgement

10/01/2018 Full Good 13/03/2017 Interim Declined in effectiveness 21/06/2016 Full Good 11/01/2016 Interim Improved effectiveness Inspection report children‟s home: SC025799 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the home‟s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1)(2)(b))

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Requirement Due date

In particular, leaders and managers must ensure that all staff are familiar with each young person‟s particular risks and that staff adhere to care plans to help ensure that any risks to young people are minimised. 30/06/2019

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child‟s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

are familiar with, and act in accordance with, the home‟s child protection policies.

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Requirement Due date

that the home‟s day-to-day care is arranged and delivered so as 30/06/2019 Inspection report children‟s home: SC025799 4 to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1)(2)(a)(b)(v)(vii))

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Requirement Due date

In particular, if new or emerging risks are identified, these must be recorded and arrangements made to reduce the risk of harm to the young person. The leadership and management standard

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‟s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home‟s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1)(b)(2)(a)(c))

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Requirement Due date

In particular, leaders and managers must ensure that staff have the knowledge and skills to provide care and support to young people in the home that is in line with the home‟s statement of purpose. 30/06/2019

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Requirement Due date

No measure of control or discipline which is excessive, unreasonable or contrary to paragraph (2) may be used in relation to any child.

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Requirement Due date

The following measures may not be used to discipline any child—

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Requirement Due date

any measure involving punishing a group of children for the behaviour of an individual child. (Regulation 19 (1)(2)(j))

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Requirement Due date

In particular, leaders and managers must ensure that young people are not subjected to punitive sanctions as a form of behaviour management. 30/06/2019

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Requirement Due date

The registered person must— keep the statement of purpose under review and, where 30/06/2019 Inspection report children‟s home: SC025799 5 appropriate, revise it; and notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (3)(a)(b)) Policies for the protection of children

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Requirement Due date

The registered person must prepare and implement a policy which—

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Requirement Due date

is intended to safeguard children accommodated in the children‟s home from abuse or neglect. (Regulation 34 (1)(a))

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Requirement Due date

In particular, leaders and managers must ensure that the policies are available to all staff, there is a clear record that all staff have read and understand the home‟s policies and they follow the relevant procedures in the event of any allegation of abuse or neglect. 30/06/2019

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Requirement Due date

The registered person must maintain records (“case records”) for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(b)(c)) 30/06/2019

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Recommendations

 For children‟s homes to be nurturing and supportive environments that meet the needs of their children, they will in most cases, be homely, domestic environments. („Guide to the children‟s homes regulations including the quality standards‟, page 15, paragraph 3.9) In particular, the registered manager must ensure that further planned improvement works to the home‟s heating and interior decoration are completed in a timely manner.  Children‟s homes must comply with the relevant health and safety legislation. („Guide to the children‟s homes regulations including the quality standards‟, page 15, paragraph 13.9) In particular, the registered manager must ensure that all food is labelled and stored safely.  Regulation 23 requires the registered person to ensure that they make suitable Inspection report children‟s home: SC025799 6 arrangements to manage, administer and dispose of any medication. („Guide to

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Recommendations

the children‟s homes regulations including the quality standards‟, page 35, paragraph 7.15) In particular, the registered person must ensure that the home‟s medication policy and procedure is followed by all of the staff.  Expectations and standards of behaviour should be high for all staff. These standards should be clear and unambiguous. („Guide to the children‟s homes regulations including the quality standards‟, page 39, paragraph 8.11) In particular, staff‟s response to young people‟s challenging behaviour must not include inappropriate responses and sanctions.

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improvement to be good

Since the last inspection, the home has experienced a challenging time. This is due to a combination of poor admissions matching, insufficient referral information provided by placing authorities and inexperienced staff. The registered manager is aware of the home‟s current shortfalls.

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improvement to be good

Supervision of the young people living in the home is ineffective. Some of the young people have been involved in safeguarding incidents both inside and outside of the home. Young people have not been sufficiently protected from harm.

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improvement to be good

Staff do not always follow the home‟s safeguarding and child protection policies and procedures that are in place to support young people and keep them safe. Young people‟s risk assessments are not kept up to date and there is limited evidence that all of the staff read these assessments.

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improvement to be good

The physical environment of the home requires improvements. The young people‟s computer room is cold, as it has no heating. Several doors in the property have been damaged. Maintenance of the home is ongoing.

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improvement to be good

Staff support the young people to attend school, college and/or apprenticeship training. Staff ensure that young people engage in educational activities and formal study opportunities in the home if they are waiting for full-time educational placements. This helps young people to maintain daily routines and maximise their learning opportunities.

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improvement to be good

Young people are encouraged to choose their preferred activities and hobbies. Young people enjoy meals out with staff, trips to the cinema, the trampoline park and the local leisure centre. Staff recently supported a young person to create a superhero costume which added to his enjoyment at a comic book convention.

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improvement to be good

Young people have a voice in the home. Staff support the young people at their weekly house meeting. Young people can make requests for bedroom items, such as particular colour bedding or fans to help keep their rooms cool during hot weather. Staff action Inspection report children‟s home: SC025799 7 these requests without delay.

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improvement to be good

Young people have not been sufficiently protected from harm, due to a combination of out-of-date risk assessments and staff not following strategies to minimise risk to young people. Several serious safeguarding incidents involving young people in the home have taken place since the last inspection. Young people‟s files are inconsistently maintained by staff. One member of staff has been dismissed due to safeguarding concerns.

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improvement to be good

It is not clearly recorded that all staff have read and understood the home‟s safeguarding and child protection policies. This raises the risk that staff lack the knowledge about how to protect the young people in their care. On one occasion, after a young person‟s disclosure, staff did not follow the home‟s safeguarding policy.

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improvement to be good

Young people are offered two key-work sessions a week. However, staff do not always keep to this timetable. During the inspection, no record could be found of one young person being offered a key-work session after a serious incident. This limits staff‟s up-to- date knowledge of young people‟s needs and welfare.

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improvement to be good

The registered manager has put in place monitoring systems to keep young people safe in the home. However, night staff do not consistently record that monitoring tasks have been completed during the night. This raises the risk that young people are not being kept safe in the home during the night.

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improvement to be good

The registered manager ensures that all statutory certificates for health and safety checks are both current and are reviewed in line with regulations. Despite this, during the inspection, emergency lighting in the computer room was out of order. Out-of-date and unlabelled food was found in the fridge and pantry.

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improvement to be good

The home‟s documents for the administration of medication are poor. Necessary documents are not bound securely together. Loose documents and a lack of staff‟s counter signatures raises the risk of poor health management for the young people.

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improvement to be good

The registered manager has recently updated the home‟s referral documents and pre- placement impact risk assessment. This helps the registered manager to consider the potential risks to and impact on the young people already living in the home.

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The effectiveness of leaders and managers: requires improvement to be good

Half of the staff team are new to the home, having joined the home since the last inspection. The registered manager is working hard with the new staff to embed their necessary professional and administrative skills. However, while the registered manager‟s auditing highlights shortfalls in administration, staff have failed to make consistent improvements in this area. Inspection report children‟s home: SC025799 8 Team meetings are held regularly. Despite this, when staff are not able to attend, there is no complete record to indicate that absent staff have read the team meeting minutes. This means that not all staff are up to date with the welfare and progress of young people in the home. Staff are also not up to date with the home‟s plans to address any practice shortfalls and future development plans.

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The effectiveness of leaders and managers: requires improvement to be good

Team meeting records show that staff have responded to young people‟s challenging behaviour inappropriately. There are reports of staff „shouting and screaming‟ at young people and applying inappropriate sanctions. The registered manager acknowledges this is unacceptable and said that these concerns have now been addressed.

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The effectiveness of leaders and managers: requires improvement to be good

A broad range of training helps to equip staff with the necessary knowledge and skills to help meet the needs of the young people in the home. All staff have achieved or are enrolled on the appropriate level 3 qualification. Despite this, staff spoken with during the inspection were unaware of the home‟s particular model of care as identified in the home‟s statement of purpose. As a result, staff do not provide a common approach to the care of the young people in the home.

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The effectiveness of leaders and managers: requires improvement to be good

A member of staff spoken with during the inspection described the registered manager as having „a genuine passion‟, saying, „She looks after staff and wants the best for the young people.‟ Professionals were complimentary about the home. One said, „I found the staff within the home to be extremely helpful and knowledgeable regarding the needs of [name of young person], which has allowed the care plan to work well for this young person.‟ An independent reviewing officer said, „[The home] is warm, staff are nurturing and the key-worker was fantastic.‟

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC025799 9

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Children’s home details

Registered provider: Ingleside Children‟s Home Limited

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Children’s home details

Registered provider address: 2 Wheeleys Road, Edgbaston, Birmingham B15 2LD

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Inspector

Victoria Jones, social care inspector Inspection report children‟s home: SC025799 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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