The School House

School pre-registration inspection report

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The School House Westfield Cricket and Bowls Club, Greenmeads, Westfield, Woking, Surrey GU22 9QJ

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Main inspection findings

Part 1. Quality of education provided Paragraphs 1, 2 and 3 ◼ One of the proprietors, in her role as headteacher, has made sure that the curriculum policy and overview will be appropriate for pupils’ needs. The curriculum will be based on national curriculum requirements. The curriculum and programmes of study, including in the early years, cover a wide range of subject areas and interesting topics. ◼ Schemes of work across the school, including in the early years, are organised in sensible sequences that will build pupils’ knowledge and understanding. The headteacher plans to review schemes of work and lesson planning in order to nurture pupils’ particular interests and motivation, in line with the overarching curriculum plan. ◼ The planned curriculum includes opportunities for pupils to explore aspects of their personal, social and cultural education. Built into the sequences of lessons are enrichment activities, including trips and visits. It is proposed that these activities will

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Main inspection findings

help to give pupils more of an outward-looking view of the world and open up new interests. ◼ The headteacher has developed a specific therapeutic approach to learning that is intended to restore pupils’ confidence and resilience. This approach is based on the headteacher’s experience of teaching pupils with special educational needs and/or disabilities (SEND) and her research into neurological difference. The headteacher plans to continue to develop some of the materials and approaches she has been using in her current tutoring role. ◼ The headteacher is planning to appoint teachers and support staff who have experience in working with pupils with SEND. She intends to ensure that there are high levels of support for pupils at all times. ◼ The proposed curriculum and schemes of work comply with all aspects of the Equality Act 2010, ensuring active promotion of tolerance and understanding of protected

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Main inspection findings

characteristics. ◼ Physical education will take place outside in the spacious grounds of the cricket club. The headteacher also plans to organise visits and excursions that will provide pupils with more experience of sports and leisure activities. In addition, the indoor classroom has sufficient space for indoor physical activities, rest and relaxation. Paragraph 4 ◼ The headteacher has plans in place to assess pupils’ personal and academic progress from their different starting points, using the curriculum plan as the model of assessment. She has a sound understanding of how she will assess pupils’ progress regularly. She also plans to note pupils’ personal achievements and small steps of progress as part of day-to-day learning activities. Plans and assessments will take into account the starting points of pupils and whether they have education, health and care (EHC) plans. ◼ The inspector was not able to observe any teaching because the headteacher had

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Main inspection findings

taken the decision to close the tuition provision to pupils during the inspection. The school is likely to meet all the requirements of this part of the independent school standards which could be judged during a pre-registration inspection.

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Main inspection findings

Part 2. Spiritual, moral, social and cultural development of pupils Paragraph 5 ◼ The headteacher plans to promote pupils’ spiritual, moral, social and cultural development through the taught curriculum. She is also proposing a programme of visits and events that will raise pupils’ awareness of British values and provide opportunities for reflection and consideration of different points of view. ◼ The proprietors are committed to nurturing pupils’ mental health and supporting families facing challenges with their children’s particular needs and difficulties. The headteacher’s approach to teaching is valued by current users of her tuition service. It is likely that the headteacher’s approaches will support pupils’ capacity to explore their feelings and those of others around them. ◼ The headteacher is planning to build into the school calendar opportunities for pupils to take part in social events, both with and without their families. In this way, the

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Main inspection findings

headteacher is planning to build more of a sense of a community and develop pupils’ cultural awareness. ◼ The school is likely to meet all parts of the requirements in this part of the independent school standards.

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Main inspection findings

Part 3. Welfare, health and safety of pupils Paragraphs 6 and 7 ◼ The school’s arrangements for safeguarding do not meet the requirements of this part of the independent school standards. The safeguarding and child protection policy is not up to date and does not take into account the latest guidance from the Secretary of State. ◼ The headteacher was not familiar with the statutory requirements and details contained within ‘Keeping children safe in education: Statutory guidance for schools and colleges’ (September 2018). Until the inspection, she was not aware of the importance of this document and its crucial guidance regarding safer recruitment and the role of the designated safeguarding leader. ◼ The school’s safeguarding policy is published on the school’s website and is based on the headteacher’s review of safeguarding policies from other schools. However, the policy is not sufficiently adapted to the particular context of the proposed school and

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Main inspection findings

its pupils. Nor does it provide sufficiently helpful guidance to prospective staff, parents and carers about what they should do if they are concerned about a child. ◼ The proprietors have not undertaken suitable training to prepare them for their roles as designated safeguarding leaders. Although the headteacher has some experience from her teaching career of safeguarding duties and scenarios, her understanding of safeguarding at a senior level is not developed. ◼ The headteacher was not aware of the different roles and responsibilities of other agencies that protect children, including the local authority designated officer (LADO). Paragraphs 9 and 10 ◼ The school’s behaviour policy is not likely to meet the requirement of this part of the independent school standards. The headteacher has drafted a statement of intent regarding the management of pupils’ behaviour. However, this document is not a policy and does not provide sufficient guidance for parents, staff and other

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Main inspection findings

stakeholders about the key principles of managing behaviour in this school. ◼ The headteacher plans to draw up individualised behaviour plans to support pupils according to their particular needs and difficulties. However, the existing statement of intent does not, for example, indicate how the intended restorative approaches might be used or whether physical intervention will be managed and checked. ◼ The anti-bullying policy is based on that used by another school and, as such, has not been appropriately adapted for the pupils that the proposed school plans to admit. Paragraphs 11, 12, 13 and 14 ◼ The school’s health and safety policy is not suitable for the proposed school. The headteacher has adapted the policy from the nursery provision that previously occupied the school’s proposed premises and does not take into account the particular hazards that may be encountered on the school site. It is therefore unlikely to meet

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Main inspection findings

this part of the independent school standards. ◼ During the inspection, the headteacher was not able to provide any evidence that the proposed building complies with the Regulatory Reform (Fire Safety) Order 2005. This part of the independent school standards is not likely to be met. ◼ The headteacher had not drawn up a first aid policy as is required and was not able to provide evidence that either of the proprietors had first aid training or that there were firm plans in place for any staff to train as first aiders. ◼ Although no staff have been appointed yet to work in the school, the proprietors are planning to recruit suitable numbers of staff to provide a high staff-to-pupil ratio, in order to meet pupils’ needs and provide sufficient supervision. Many pupils to be admitted will require at least one-to-one support. Paragraph 15 ◼ The headteacher was not aware of the requirement to draw up an admissions

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Main inspection findings

register, nor what should be recorded on it. Although she has put together a useful admissions form for parents to complete to help with provision and planning, there is no register ready to record the necessary details, as required by the independent school standards. Paragraph 16 ◼ The headteacher has not written a risk assessment policy and there were no examples of risk assessments available during the pre-registration inspection. The headteacher was not able to demonstrate a deep understanding of how to assess and manage risk. ◼ The school is not likely to meet all the requirements in this part of the independent school standards.

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Main inspection findings

Part 4. Suitability of staff, supply staff, and headteachers Paragraphs 17, 18, 19, 20 and 21 ◼ The headteacher was not aware of the requirements related to safer recruitment. She did not know what checks needed to be made to ensure that staff to be appointed are suitable to work with children. ◼ The headteacher was able to provide evidence of her identity, her right to work in the UK and clearance from the Disclosure and Barring Service but did not provide similar evidence of the co-proprietor’s suitability. The headteacher did not provide evidence that any other required checks had been made about her own suitability or that of the co-proprietor. ◼ The inspector was not provided with evidence confirming that the headteacher is not prohibited from teaching. She was not aware of the need to carry out a check for a section 128 (suitability of individuals taking part in the management of an independent school) direction for herself or the co-proprietor.

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Main inspection findings

◼ No arrangements have been made to set up an electronic or paper record of the checks made on staff to be recruited to the school. ◼ The school is not planning to use any supply or agency staff. ◼ The school is not likely to meet the standards required in this part of the independent school standards.

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Main inspection findings

Part 5. Premises of and accommodation at schools Paragraphs 22, 23, 24, 25, 26, 27 and 28 ◼ The proprietors are planning to use their current rented premises for the school building. They do not intend making any substantial alterations to the clubhouse building that is currently shared with Westfield Bowling and Cricket Club. This building is being used for the headteacher’s tuition business. The headteacher was not able to provide assurances that the building complies with fire regulations, or that the shared usage will be safely managed to minimise risk to pupils. ◼ The toilet and washing facilities do not meet requirements. The headteacher is proposing to designate the women’s toilets in the clubhouse for children and the men’s toilets for staff. This is not suitable as there will be mixed-gender pupils over the age of eight attending the school and the toilet cubicles are located within a larger

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Main inspection findings

closed area with a connecting door to the lobby. ◼ The hot water in the washbasins is too hot and presents a scalding risk. ◼ The headteacher has planned to use a current storage room as a medical room for the short-term care of sick or injured pupils. This is not suitable as it is accessed through the men’s toilet area, does not have a washing facility and is not near enough to the proposed pupils’ toilets. The room itself is not suitable because it is too far from the main school space and is cold and badly lit, with no window. It is currently being used to store school equipment and toys and is therefore not set up suitably. ◼ The proprietors are not planning to admit pupils with complex medical conditions. ◼ The proposed classroom space is well lit, spacious and warm and set up with work and play areas that are suitable for learning. However, the headteacher has not considered the potential hazards presented by the clubroom bar furniture, which

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Main inspection findings

consists of a great number of tables and chairs that are either arranged around the room or stacked up behind curtains. ◼ Although the kitchen area in the building can be locked, there was a cupboard without a lock containing a hot-water tank and cleaning equipment that could be accessed by pupils. ◼ The proprietors have not considered how access to the building will be supervised when the proposed school is operating. They have not established a clear protocol for visitors and parents accompanying their children, or a signing-in procedure. Paragraph 29 ◼ The outside space comprises a cricket ground and bowls green. The headteacher plans to use the cricket ground for play, recreation and physical education. The area is secure with a lockable gate and fencing. However, there are some untidy areas with broken pallets and equipment which present potential hazards to children. ◼ The school is not likely to meet all the requirements of this part of the independent

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Main inspection findings

Part 6. Provision of information Paragraph 32 ◼ The school’s website is under construction. Required information about the proprietors, the ethos and aims of the school and contact details are all in order. ◼ Policies are also listed on the website and available to parents on request. ◼ The headteacher plans to provide regular reports to parents based on recognised assessments of progress. There are also plans in place to keep parents up to date with pupils’ progress and achievements through an online tracking system. ◼ The headteacher has also planned to provide accounts of income and expenditure for those pupils with EHC plans who are placed by local authorities. ◼ The headteacher understands the need to provide information to inspectors and other agencies as required. ◼ The school is likely to meet this part of the independent school standards.

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Main inspection findings

Part 7. Manner in which complaints are handled Paragraph 33 ◼ The school’s complaints policy does not meet requirements. The policy does not make clear that a complaint may be made and resolved informally. Nor does the policy outline how a panel can hear a complaint if it progresses through the stages. The policy also does not make clear to parents that they may have accompanying support if a panel is arranged. ◼ Although the policy outlines some information about timescales, this is not clear to parents. In addition, the policy is not clear about how the outcome of the complaint will be recorded and retained by the school. ◼ The school is not likely to meet this part of the independent school standards.

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Main inspection findings

Part 8. Quality of leadership in and management of schools Paragraph 34 ◼ The proprietors have not ensured that all parts of the independent school standards are likely to be met. Safeguarding and child protection requirements are not fully understood, including checks to be made on staff recruited to the school. The headteacher’s understanding of risk assessment is underdeveloped and her own safeguarding training is not at a suitable level to take the lead on child protection in the proposed school. ◼ The headteacher had not read the latest version of ‘Keeping children safe in education: Statutory guidance for schools and colleges’ (September 2018). She did not demonstrate a deep understanding of her statutory duties regarding safer recruitment and child protection. Some of the required checks on herself and her business partner as co-proprietor have not been carried out. Some statutory policies have not been drawn up and others are based too closely on those from other schools

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Main inspection findings

and are therefore not suitable. Until the inspection, the headteacher was not aware of some of the requirements contained within the independent school standards. As such, these failures raise concerns about the proprietors’ readiness to open an independent school. ◼ The headteacher’s commitment to providing a good-quality education for very vulnerable and traumatised children is laudable. She has some proven success as a tutor, as endorsed by parents and supported by local authority placements. The headteacher has acquired experience and some expertise in teaching and supporting pupils with SEND at a personal and professional level. She also has a sound understanding of the national curriculum and teaching approaches

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Main inspection findings

Schedule 10 of the Equality Act 2010 ◼ The headteacher has put in place plans to meet schedule 10 of the Equality Act 2010. The proposed building is easy to access and could accommodate pupils with physical disabilities if required. Statutory requirements of the early years foundation stage ◼ The school is not likely to meet the requirements in Part 3 and Part 4 of the independent school standards. As a result, the statutory requirements of the early years foundation stage relating to welfare are not likely to be met. ◼ The school is likely to meet the curriculum requirements for the early years foundation stage.

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Compliance with regulatory requirements

The school is unlikely to meet the requirements of the schedule to The Education (Independent School Standards) Regulations 2014 (‘the independent school standards’) and associated requirements, as set out in the annex of this report.

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Proposed school details

This inspection was carried out under section 99 of the Education and Skills Act 2008, the purpose of which is to advise the Secretary of State for Education about the school’s likely compliance with the independent school standards that are required for registration as an independent school.

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Proposed school details

School status Independent special school

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Proposed school details

Proprietor Idalina de Jesus and Laura Sayed

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Proposed school details

Email address theschoolhouseuk@gmail.com

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Proposed school details

Date of previous standard inspection Not previously inspected

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Provider already operating

Number of pupils of compulsory school age 3 Number of pupils of compulsory school age for whom a statement is maintained under section 324, or who is looked after by a local authority Total hours operating as a school per week 15

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Provider already operating

Total hours of teaching provided per week 15

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recommendation

Age range of pupils 4–10 4–11 4–11 Number of pupils on the school roll 3 12 12

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School’s current position School’s proposal

Gender of pupils Mixed Mixed Number of full-time pupils of compulsory school age 3 12

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School’s current position School’s proposal

Number of pupils with special educational needs and/or disabilities 3 12

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School’s current position School’s proposal

Of which, number of pupils with an education, health and care plan 2 12

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School’s current position School’s proposal

Of which, number of pupils paid for by a local authority with an education, health and care plan 2 12

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School’s current position School’s proposal

Number of full-time equivalent teaching staff 1 3

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Information about this proposed school

◼ The school will be led and managed by two co-proprietors, one of whom will take on the role as headteacher, while the other is a business partner. The proprietors plan to appoint a high number of teaching and support staff in order to meet high staff-to- pupil ratios. At the time of the inspection, there were no staff appointed or being recruited. ◼ One of the co-proprietors of the proposed school is currently working as a tutor for three pupils on a part-time basis, with some tuition funded by Surrey local authority as part of alternative provision packages for children attending education other than at school (EOTAS). Some children are electively home educated when not attending tuition. ◼ All pupils attending tuition have complex SEND, including autism spectrum disorder, attachment difficulties and experience of trauma. Children are often, if not always, accompanied by their parents when attending.

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Information about this proposed school

◼ The proprietors are proposing to establish an independent school catering for pupils with similar needs and difficulties, including those who have had a negative experience in mainstream or other special schools. The school is proposing to admit pupils who have EHC plans, are looked after or adopted, who may be funded by local authorities. The school also proposes to offer places to parents to self-fund, including when their child may not have a diagnosed SEND. ◼ The proposed school is currently situated in a rented clubhouse which is owned by Westfield Bowling and Cricket Club. The headteacher plans to rent these premises for one year while seeking alternative premises. The clubhouse is on the edge of the cricket pitch and bowling green within the area of Westfield, just outside Woking. ◼ The school will make use of the main clubroom bar area as one large classroom. There is a kitchen adjoining. The cricket field will also be used by the school. The proposed

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Information about this proposed school

school premises are overseen by a site manager, who is not an employee of the proposed school. ◼ The proposed school will offer a broad and balanced curriculum, based on national curriculum requirements, together with a therapeutic approach and flexible planning to meet pupils’ needs. ◼ The school does not have any specific religious character.

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Information about this inspection

◼ This was the first pre-registration inspection prior to the planned opening of the school in September 2019. The inspection focused on whether the proposed school is likely to meet the independent school standards when it opens. ◼ The inspector met with one of the proprietors, who will also be the headteacher. The inspector toured the premises accompanied by the headteacher and reviewed information and policies related to the proposed school. The headteacher arranged for a parent to meet the inspector. The inspector discussed the independent school standards with the headteacher and reviewed arrangements for safeguarding. ◼ The co-proprietor, who is the business manager for the proposed school, was not available during the inspection.

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Inspection team

Janet Pearce, lead inspector Her Majesty’s Inspector

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Part 3. Welfare, health and safety of pupils

◼ 7 The standard in this paragraph is met if the headteacher ensures that: – 7(a) arrangements are made to safeguard and promote the welfare of pupils at the school; and – 7(b) such arrangements have regard to any guidance issued by the Secretary of State. ◼ 9 The standard in this paragraph is met if the headteacher promotes good behaviour amongst pupils by ensuring that: – 9(a) a written behaviour policy is drawn up that, amongst other matters, sets out the sanctions to be adopted in the event of pupil misbehaviour; – 9(b) the policy is implemented effectively; and – 9(c) a record is kept of the sanctions imposed upon pupils for serious misbehaviour. ◼ 10 The standard in this paragraph is met if the headteacher ensures that bullying at the school is prevented in so far as reasonably practicable, by the drawing up and implementation of an effective anti-bullying strategy. ◼ 11 The standard in this paragraph is met if the headteacher ensures that relevant

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Part 3. Welfare, health and safety of pupils

health and safety laws are complied with by the drawing up and effective implementation of a written health and safety policy. ◼ 12 The standard in this paragraph is met if the headteacher ensures compliance with the Regulatory Reform (Fire Safety) Order 2005. ◼ 13 The standard in this paragraph is met if the headteacher ensures that first aid is administered in a timely and competent manner by the drawing up and effective implementation of a written first aid policy. ◼ 15 The standard in this paragraph is met if the headteacher ensures that an admission and attendance register is maintained in accordance with the Education (Pupil Registration) (England) Regulations 2006. ◼ 16 The standard in this paragraph is met if the headteacher ensures that: – 16(a) the welfare of pupils at the school is safeguarded and promoted by the drawing up and effective implementation of a written risk assessment policy; and

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Part 3. Welfare, health and safety of pupils

– 16(b) appropriate action is taken to reduce risks that are identified.

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Part 4. Suitability of staff, supply staff, and headteachers

◼ 18(2) The standard in this paragraph is met if: – 18(2)(a) no such person is barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act where that person is or will be engaging in activity which is regulated activity within the meaning of Part 1 of Schedule 4 to that Act; – 18(2)(b) no such person carries out work, or intends to carry out work, at the school in contravention of a prohibition order, an interim prohibition order, or any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act, or any disqualification, prohibition or restriction which takes effect as if contained in either such direction; – 18(2)(c) the headteacher carries out appropriate checks to confirm in respect of each such person: – 18(2)(c)(i) the person’s identity; – 18(2)(c)(ii) the person’s medical fitness; – 18(2)(c)(iii) the person’s right to work in the United Kingdom; and

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Part 4. Suitability of staff, supply staff, and headteachers

– 18(2)(c)(iv) where appropriate, the person’s qualifications; – 18(2)(d) the headteacher ensures that, where relevant to any such person, an enhanced criminal record check is made in respect of that person and an enhanced criminal record certificate is obtained before or as soon as practicable after that person’s appointment. ◼ 18(3) The checks referred to in sub-paragraphs (2)(c) and (except where sub- paragraph (4) applies) (2)(e) must be completed before a person’s appointment. ◼ 20(6) The standard in this paragraph is met in relation to an individual ("MB"), not being the Chair of the school, who is a member of a body of persons corporate or unincorporate named as the headteacher of the school in the register or in an application to enter the school in the register, if: – 20(6)(a) MB: – 20(6)(a)(i) is not barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act where that individual is or will be engaging in

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Part 4. Suitability of staff, supply staff, and headteachers

activity which is regulated activity within the meaning of Part 1 of Schedule 4 of that Act; and – 20(6)(a)(ii) does not carry out work, or intend to carry out work, at the school in contravention of a prohibition order, an interim prohibition order, or any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act or any disqualification, prohibition or restriction which takes effect as if contained in either such direction; – 20(6)(b) subject to sub-paragraphs (7) to (8), the Chair of the school makes the following checks relating to MB: – 20(6)(b)(i) where relevant to the individual, an enhanced criminal record check; – 20(6)(b)(ii) checks confirming MB’s identity and MB’s right to work in the United Kingdom. ◼ 21(1) The standard in this paragraph is met if the headteacher keeps a register which shows such of the information referred to in sub-paragraphs (3) to (7) as is applicable

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Part 4. Suitability of staff, supply staff, and headteachers

to the school in question. ◼ 21(2) The register referred to in sub-paragraph (1) may be kept in electronic form, provided that the information so recorded is capable of being reproduced in legible form. ◼ 21(3) The information referred to in this sub-paragraph is: – 21(3)(a) in relation to each member of staff ("S") appointed on or after 1st May 2007, whether: – 21(3)(a)(i) S’s identity was checked; – 21(3)(a)(ii) a check was made to establish whether S is barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act; – 21(3)(a)(iii) a check was made to establish whether S is subject to any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act or any disqualification, prohibition or restriction which takes effect as if contained in such a direction; – 21(3)(a)(iv) checks were made to ensure, where appropriate, that S had the relevant qualifications;

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Part 4. Suitability of staff, supply staff, and headteachers

– 21(3)(a)(v) an enhanced criminal record certificate was obtained in respect of S; – 21(3)(a)(vi) checks were made pursuant to paragraph 18(2)(d); – 21(3)(a)(vii) a check of S’s right to work in the United Kingdom was made; and – 21(3)(b) in relation to each member of staff ("S"), whether a check was made to establish whether S is subject to a prohibition order or an interim prohibition order, including the date on which such check was completed. ◼ 21(6) The information referred to in this sub-paragraph is, in relation each member ("MB") of a body of persons named as the headteacher appointed on or after 1st May 2007, whether the checks referred to in paragraph 20(6)(b) were made, the date they were made and the date on which the resulting certificate was obtained.

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Part 5. Premises of and accommodation at schools

◼ 23(1) Subject to sub-paragraph (2), the standard in this paragraph is met if the headteacher ensures that: – 23(1)(a) suitable toilet and washing facilities are provided for the sole use of pupils; – 23(1)(b) separate toilet facilities for boys and girls aged 8 years or over are provided except where the toilet facility is provided in a room that can be secured from the inside and that is intended for use by one pupil at a time. ◼ 24(1) The standard in this paragraph is met if the headteacher ensures that suitable accommodation is provided in order to cater for the medical and therapy needs of pupils, including: – 24(1)(a) accommodation for the medical examination and treatment of pupils; – 24(1)(b) accommodation for the short term care of sick and injured pupils, which includes a washing facility and is near to a toilet facility. ◼ 24(2) The accommodation provided under sub-paragraphs (1)(a) and (b) may be used

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Part 5. Premises of and accommodation at schools

for other purposes (apart from teaching) provided it is always readily available to be used for the purposes set out in sub-paragraphs (1)(a) and (b). ◼ 25 The standard in this paragraph is met if the headteacher ensures that the school premises and the accommodation and facilities provided therein are maintained to a standard such that, so far as is reasonably practicable, the health, safety and welfare of pupils are ensured. ◼ 28(1) The standard in this paragraph is met if the proprietor ensures that: – 28(1)(c) cold water supplies that are suitable for drinking are clearly marked as such; and – 28(1)(d) the temperature of hot water at the point of use does not pose a scalding risk to users.

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Part 7. Manner in which complaints are handled

◼ 33 The standard about the manner in which complaints are handled is met if the headteacher ensures that a complaints procedure is drawn up and effectively implemented which deals with the handling of complaints from parents of pupils and which: – 33(d) allows for a complaint to be made and considered initially on an informal basis; – 33(e) where the parent is not satisfied with the response to the complaint made in accordance with sub-paragraph (d), establishes a formal procedure for the complaint to be made in writing; – 33(f) where the parent is not satisfied with the response to the complaint made in accordance with sub-paragraph (e), makes provision for a hearing before a panel appointed by or on behalf of the headteacher and consisting of at least three people who were not directly involved in the matters detailed in the complaint; – 33(g) ensures that, where there is a panel hearing of a complaint, one panel

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Part 7. Manner in which complaints are handled

member is independent of the management and running of the school; – 33(h) allows for a parent to attend and be accompanied at a panel hearing if they wish; – 33(i) provides for the panel to make findings and recommendations and stipulates that a copy of those findings and recommendations is: – 33(i)(i) provided to the complainant and, where relevant, the person complained about; and – 33(i)(ii) available for inspection on the school premises by the proprietor and the head teacher; – 33(j) provides for a written record to be kept of all complaints that are made in accordance with sub-paragraph (e) and: – 33(j)(i) whether they are resolved following a formal procedure, or proceed to a panel hearing; and – 33(j)(ii) action taken by the school as a result of those complaints (regardless of whether they are upheld); and – 33(k) provides that correspondence, statements and records relating to individual complaints are to be kept confidential except where the Secretary of State or a

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Part 7. Manner in which complaints are handled

body conducting an inspection under section 109 of the 2008 Act requests access to them.

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Part 8. Quality of leadership in and management of schools

◼ 34(1) The standard about the quality of leadership and management is met if the headteacher ensures that persons with leadership and management responsibilities at the school: – 34(1)(a) demonstrate good skills and knowledge appropriate to their role so that the independent school standards are met consistently; – 34(1)(b) fulfil their responsibilities effectively so that the independent school standards are met consistently; and – 34(1)(c) actively promote the well-being of pupils. guidance ‘Raising concerns and making a complaint about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/publications/complaints-about-ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk .

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Part 8. Quality of leadership in and management of schools

Parent View You can use Parent View to give Ofsted your opinion on your child’s school. Ofsted will use the information parents and carers provide when deciding which schools to inspect and when and as part of the inspection.

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Part 8. Quality of leadership in and management of schools

You can also use Parent View to find out what other parents and carers think about schools in England. You can visitwww.parentview.ofsted.gov.uk, or look for the link on the main Ofsted website: www.gov.uk/government/organisations/ofsted .

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Part 8. Quality of leadership in and management of schools

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Part 8. Quality of leadership in and management of schools

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open- government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Part 8. Quality of leadership in and management of schools

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Part 8. Quality of leadership in and management of schools

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