Children's home run by Jamores Limited in Bexley

Interim inspection report children’s home: 1237027 1 Registered provider: Jamores Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home for three children who have emotional and/or behavioural needs, and/or a mental disorder, and/or a learning disability. The provider has four children’s homes registered with Ofsted.

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Information about this children’s home

The registered manager was registered by Ofsted in 2016.

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Judgement at last inspection: requires improvement to be good

Enforcement action since last inspection: none Interim inspection report children’s home: 1237027 2

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and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At the interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

Since the last inspection, a new manager, who was intending to take over the role of registered manager, has left the service and a new deputy manager has been appointed. The registered manager remains in post. Two children are currently in placement. The previous inspection highlighted a number of shortfalls, most of which have been resolved successfully. Some shortfalls remain unresolved.

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and young people since the most recent full inspection

The previous inspection found that the home’s staffing rota did not accurately convey the hours and shifts worked by individual staff members; this remains the case. The home’s rota does not accurately correspond to information in the staff sign-in book. The sign-in book confirms shifts worked by staff. Managers acknowledge this discrepancy and acknowledge that this remains a breach of the regulations.

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and young people since the most recent full inspection

Managers’ vetting practice of new staff is not sufficiently thorough. This was highlighted as a weakness at the last inspection and remains unresolved at this inspection. Managers are unable to produce confirmation of staff’s formal qualifications. Since the last inspection, team members have enrolled on appropriate training courses.

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and young people since the most recent full inspection

Managers continue to fail to provide all staff with consistent formal and individual supervision. In some cases, staff personnel files identify significant gaps in the frequency of staff supervision. This does not confirm that managers are providing adequate support to staff. Similarly, managers do not consistently carry out staff annual appraisals. Training opportunities for the staff team show some improvement since the last inspection.

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and young people since the most recent full inspection

The quality of staff’s recording has improved. This includes records of the home’s admissions and discharges, and positive handling guidelines. However, further improvements are needed in staff’s recording of when children go missing and when staff restrain children.

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and young people since the most recent full inspection

There have been a number of safeguarding notifications forwarded to Ofsted. Some of these have not been promptly forwarded as required.

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and young people since the most recent full inspection

The home’s statement of purpose has been revised. The home has undergone a programme of repair and redecoration. The reception area and children’s bedrooms are now well presented, well decorated, and equipped with appropriate furniture. Children say that they are happy with their surroundings.

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and young people since the most recent full inspection

The home’s two front doors have now been covered appropriately to ensure the privacy Interim inspection report children’s home: 1237027 3 of children and others.

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and young people since the most recent full inspection

The home has received a number of complaints since the last inspection. Some of these have been made by children. Records of complaints demonstrate that issues are thoroughly and sensitively managed. The outcomes following complaints are now well documented. The management of allegations against staff is also thorough, and records are clear and detailed.

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and young people since the most recent full inspection

Children make steady progress and are happy living in the home. A child told the inspector, ‘The staff here are alright, my room is OK, the food is fine. Everything is fine.’ These sentiments were echoed by a parent and a local authority social worker during the inspection. The social worker commented, ‘There is good communication with the staff team, and they get back to me promptly. I have no concerns.’ A child’s parent said, ‘I’m happy for him to be here. He’s in safe hands. Staff care for him; they are polite and nice. They treat him as family.’

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and young people since the most recent full inspection

There are significant shortfalls in the leadership and management of the home. This requires prompt resolution if the home is to be considered a good service.

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Inspection date Inspection type Inspection judgement

30/05/2018 Full Requires improvement to be good 02/10/2017 Full Requires improvement to be good 20/06/2017 Full Inadequate 15/11/2016 Full Good Interim inspection report children’s home: 1237027 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4; and ensure that the records are kept up to date. (Regulation 37(1)(2)(a)(b))

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Requirement Due date

In particular, this relates to staff rotas. 01/05/2019

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

The registered person must obtain full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32(3)(d)) 01/05/2019

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33(4)(b)(c)) 01/05/2019

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Requirement Due date

In order to meet the leadership and management standard, the registered person must: 01/05/2019 Interim inspection report children’s home: 1237027 5 use monitoring and review systems to make continuous improvements in the quality of care provided in the home. This relates to the monitoring of the adequacy of key records. (Regulation 13(2)(h))

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Requirement Due date

In particular, key records should include information about children who go missing and records of restraint incidents. Notification of a serious incident

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child — is instigated; or concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40(a)(b)(c)(d)(i)(ii)) 01/05/2019

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it Interim inspection report children’s home: 1237027 6 meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Interim inspection report children’s home: 1237027 7

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Children’s home details

Registered provider address: 2 Thames Innovation Centre, Studio 52, Veridion Way, Erith DA18 4AL

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Inspector

Sandra Jacobs-Walls, social care inspector Interim inspection report children’s home: 1237027 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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