Children's Home run by Reflexion Care Group Limited in Staffordshire

Inspection report children’s home: SC474782 1 SC474782 Registered provider: Reflexion Care Group Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned home is registered for two young people who have social and/or emotional difficulties.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not judged

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good

Enforcement action since last inspection: none

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Inspection date Inspection type Inspection judgement

15/03/2018 Interim Not judged 03/03/2017 Interim Improved effectiveness 15/11/2016 Full Good 04/03/2016 Interim Sustained effectiveness Inspection report children’s home: SC474782 2

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Overall experiences and progress of children and young people: good

The home had been closed due to a fire until October 2018. Since reopening, one young person has lived at the home.

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Overall experiences and progress of children and young people: good

Staff managed the young person’s move into the home extremely well. They encouraged the young person to personalise her bedroom and to be involved in other decisions about the home. This has helped the young person to quickly settle in to her new home.

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Overall experiences and progress of children and young people: good

Staff are good at helping the young person to express her views through holding day- to-day discussions. These opportunities enable the young person to express her views and preferences and to contribute to decisions about her life.

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Overall experiences and progress of children and young people: good

Staff help the young person to achieve her academic potential. For example, staff have worked closely with education professionals, including the virtual school headteacher, to support the young person when she needed to move school. Staff have a good knowledge of the young person’s academic progress and make sure that she receives help completing her homework daily.

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Overall experiences and progress of children and young people: good

Staff help the young person to develop essential life skills and will revise additional support plans when she is struggling with added responsibility. Consequently, the young person is building up her life skills, but at a pace that matches her needs.

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Overall experiences and progress of children and young people: good

Staff understand the impact that childhood trauma can have on the young person’s emotional health and support her to attend therapy sessions. This support enables the young person to receive the emotional help she needs to move forward in her life.

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How well children and young people are helped and protected: good

Staff complete detailed risk assessments that help them to identify triggers in the young person’s behaviour. Staff involve the young person by asking her what helps her to manage her behaviour. This support enables the young person to understand better her emotions and to begin to make safer decisions. This child-centred approach means that staff rarely need to use any form of physical intervention.

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How well children and young people are helped and protected: good

Staff have a good working relationship with the police. The local police officer visits the home regularly and spends time talking with the young person to offer advice. There is a comprehensive risk assessment of the local area in place. Staff take the risk from fire seriously. They conduct routine checks and seek the advice of the fire safety officer. These measures help to keep the environment safe. Staff closely monitor the young person’s use of the internet in line with her individual risk assessments. This vigilance helps to protect her from online abuse, exploitation and radicalisation. Inspection report children’s home: SC474782 3

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The effectiveness of leaders and managers: good

The registered manager ensures that staff receive regular supervision. Supervision sessions are well recorded and evidence that the registered manager talks with staff about their performance, listens to their views and supports them to care for the young person effectively. Staff have appraisals with the registered manager to discuss their development needs and ambitions. New members of staff have a thorough induction process.

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The effectiveness of leaders and managers: good

Professionals say that leaders and managers work positively with them. Leaders and staff are persistent in ensuring that the young person receives the services she needs. One social worker said, ‘I can’t praise the home enough. It’s a difficult road and if [name of the young person] didn’t have that staff team, it would be a lot harder.’ Consequently, the young person is experiencing positive outcomes because of living at the home.

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The effectiveness of leaders and managers: good

The registered manager reviews all significant incidents and comments on what has worked well, and any actions needed to improve outcomes for the young person. The registered manager makes the necessary changes following feedback from the independent visitor’s reports to improve the experiences of the young person in the home. There is a development plan in place which includes the views of the young person. This commitment to ongoing improvement helps to drive positive outcomes for the young person currently in placement.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC474782 4

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Reflexion Care Group Ltd, Black Birches, Hadnall, Shrewsbury, Shropshire SY4 3DH

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Inspector

Karen Gillingwater, social care inspector Inspection report children’s home: SC474782 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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