Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children’s home: SC437305 1 SC437305 Registered provider: Cambian Childcare Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately run children’s home. It is registered to provide short-, medium- and long-term care and accommodation for up to eight children who have experienced behavioural, emotional and/or social difficulties. At the time of, inspection there were six children living at the home. The manager has been registered since the home opened in 2011.

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Overall experiences and progress of

children and young people, taking into account

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Outstanding

How well children and young people are helped and protected Outstanding

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Outstanding

The effectiveness of leaders and managers Outstanding

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Outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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Outstanding

Date of last inspection: 8 February 2018

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Outstanding

Overall judgement at last inspection: outstanding

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Outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC437305 2

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Inspection date Inspection type Inspection judgement

08/02/2018 Full Outstanding 28/02/2017 Interim Improved effectiveness 16/11/2016 Full Outstanding 22/02/2016 Interim Sustained effectiveness Inspection report children’s home: SC437305 3

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Recommendations

 For children’s homes to be nurturing and supportive environments that meet the needs of their children, they will, in most cases, be homely, domestic environments. (‘Guide to the children’s homes regulations including the quality standards’, page 15, paragraph 3.9) In particular, ensure that the en-suite shower rooms and bathrooms are refurbished to be in keeping with the high standard of decoration and fittings throughout the rest of the home.

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Overall experiences and progress of children and young people: outstanding

All the children continue to make remarkable progress in different areas of their lives over a sustained period. Those new to the home settle quickly. The children receive high levels of individualised and nurturing care from the committed staff team. Eating together at mealtimes creates a homely environment and a chance for the peer group to socialise together. There are clear household routines which the children benefit immensely from. They have improved sleeping patterns, better personal hygiene and children make healthier food choices. The staff team instils the importance of education, and all the children attend school and have high levels of attendance. There are longstanding and established links with school personnel. This results in effective collaborative working. Education is continually promoted so that the children accomplish excellent results. This is evident from the numerous certificates and photographs on display of them receiving awards. The

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Overall experiences and progress of children and young people: outstanding

children take pride in their achievements and, as a result, their confidence and self- esteem increase. The children are very settled and most have lived at the home for many years. There is a very low turnover of staff, which means that the children have grown up in the care of the same staff team. Trusting and secure relationships enable the children to safely express their emotions and talk openly to the staff. Consequently, the children become more resilient, less anxious and have improved emotional well-being. The staff members are good role models for the children and instil positive values. The children are polite and well mannered. They are supported by a staff team that genuinely cares about them. The children enjoy spending time at the home and have good relationships with each other, which leads to harmonious living. There are no instances of bullying among the peer group. The staff team supports children to maintain safe relationships with family and friends

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Overall experiences and progress of children and young people: outstanding

who are important to them. The manager is particularly effective at improving communication with parents. They are welcomed at the home and for some of the children, this has resulted in increased time spent with their relatives, including returning Inspection report children’s home: SC437305 4 to their family’s care. One family member said, ‘The manager and staff are wonderful. I can’t speak highly enough of them. They are very caring. They make us feel very welcome.’

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How well children and young people are helped and protected: outstanding

The children are kept safe due to the protection and intervention of staff. The individualised behaviour and risk management plans provide staff with clear guidance on how to manage potential risks and behaviours. The manager scrutinises and regularly reviews these to keep them up to date and relevant. The trusting relationships that the children have with the manager and staff allow them to be open and honest. This includes talking about sensitive issues, such as safe sexual health. Staff help the children manage their vulnerabilities and make the right choices. The manager is quick to implement a multi-agency approach to risk management and safeguarding. Decisions to end a placement are made to support children’s safety and well-being. In such instances, the child benefits from careful transition planning and is fully involved in the preparations. Relationships are maintained, thus making the move a

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How well children and young people are helped and protected: outstanding

positive one. Missing from home episodes are very rare, the last one being several months ago. Risks associated with criminal or child exploitation are low, and the children are not known to have any substance misuse issues. Staff are aware of safeguarding risk factors such as County Lines. Staff use focused and planned key-work sessions, as well as everyday discussions, to educate children. These address specific safety issues such as grooming and the importance of safe and appropriate relationships. There is a vast array of age- appropriate educational resources on display and are readily accessible. Consequently, children learn to keep themselves safe. The children respond well to the positive behaviour management strategies and clear boundaries and expectations. They receive additional rewards linked to their targets. Additionally, the manager and staff know the children exceptionally well and are tuned

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How well children and young people are helped and protected: outstanding

into their individual needs. Staff notice subtle changes in the children’s behaviour, mood or presentation and mitigate any potential for disruption before it escalates. Staff do not need to physically restrain children as there are only very low-level incidents of negative behaviour at the home. Children experience improved emotional stability and learn to self-regulate their emotions. Their behaviours continue to improve.

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The effectiveness of leaders and managers: outstanding

The experienced manager is suitably qualified and keeps up to date with new guidelines, research and current issues. She imparts this knowledge to the staff team, thus ensuring that staff also have the knowledge needed to keep children safe and to promote their well-being. The manager is highly respected by others, who talk of her commitment and passion for her job. This filters down to the cohesive and nurturing staff team that has high aspirations for the children. The manager has effective working relationships with colleagues from health, education and social care. She is robust and tenacious, challenging the placing authority to get Inspection report children’s home: SC437305 5 extra educational support for a child. A professional said the manager is ‘massively influential’. The staff team enhances relationships further through responding quickly to requests for information. This helps promote timely support and action for the children.

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The effectiveness of leaders and managers: outstanding

Staff receive high levels of support and encouragement from the manager. This includes regular supervision and team meetings. The manager encourages research-based practice and ongoing reflection during weekly meetings. The long-standing staff team knows what is expected of it and staff use opportunities to develop their practice further through regular discussions, ongoing training and consultation with the company’s clinician. The care that staff provide is of a high standard and very child centred, with one professional saying, ‘This model of care should be rolled out across the country.’ The manager is meticulous and her regular monitoring of all aspects of the home provides a thorough and effective oversight. This leads to a highly efficient, well-run and maintained home. The manager acted on the recommendation from the last inspection and extensive work is planned to improve the bathroom and en-suite facilities. As this

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The effectiveness of leaders and managers: outstanding

work has not started, a new recommendation has been raised.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC437305 6

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: 4th Floor, Waterfront Manbre Wharf, Manbre Road, Hammersmith, London W6 9RH

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Children’s home details

Responsible individual: Susan Fitzsimmons

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Inspector

Tina Ruffles, social care inspector Inspection report children’s home: SC437305 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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