Children's home run by Progress Children’s Services Ltd in Wolverhampton

Interim inspection report children’s home: SC020859 1 SC020859 Registered provider: Progress Children‟s Services Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is one of a number of homes operated by a private company. The home provides care and accommodation for up to six young people who have learning disabilities.

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Information about this children’s home

The registered manager has been registered since 2018.

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Information about this children’s home

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

At the last inspection in April 2018, two requirements and one recommendation were raised. The registered manager has made some improvements. Staff supervision sessions now show an increased reflection on young people‟s progress and outline how staff practice contributes to this. However, some shortfalls remain. For example, although young people‟s key documents are on file, some individual placement plans do not reflect young people‟s progress and lack key information. This shortfall is in part due to staff using a new electronic recording system. The registered manager is planning to develop staff practice in this area.

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and young people since the most recent full inspection

There has been a marked increase in damage to the home and some repairs are outstanding. The registered manager has extensive plans to refurbish the home and Interim inspection report children’s home: SC020859 2 work to improve the home environment is under way. This is being managed safely.

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and young people since the most recent full inspection

Young people continue to benefit from good-quality care and as a result, they make progress. All young people are in education and have excellent attendance records. The registered manager and staff hold high aspirations for young people and offer practical and emotional support to help them sustain their progress. A young person is increasingly independent and enjoys spending time in his local community. Another young person no longer requires one-to-one staff support due to his increasingly settled behaviour and progress. Other young people make progress with their communication and self-care skills. A member of staff told the inspector, „We [staff] work together to support the young people. We all want the best for them.‟

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and young people since the most recent full inspection

Since the last inspection, two young people have left the home and two young people have moved in. The registered manager works hard to ensure that young people have well-planned and smooth transitions into and out of the home. One young person‟s move to a new home was delayed by his local authority. This coincided with another young person moving into the home. Unfortunately, this was not a good match and resulted in a young person becoming anxious and unsettled due to increased incidents of challenging behaviour. However, the registered manager responded by working with other agencies to ensure that the young person‟s plans could progress. As a result, he is due to move to a new home imminently.

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and young people since the most recent full inspection

Staff offer a caring and nurturing approach and work hard to get to know young people. Behaviour management plans outline young people‟s needs and provide staff with clear guidance on how to respond when young people are anxious and unsettled. As a result, incidents of challenging behaviour are decreasing. A recently admitted young person told the inspector, „He [registered manager] is a good person, he cares about me, everyone here is kind. I‟ve changed a lot. I have no temper now. The staff keep me calm.‟

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and young people since the most recent full inspection

Young people are rewarded for their positive behaviour. Staff sometimes need to physically intervene to keep young people and others safe. However, the registered manager has not ensured that staff complete restraint records in line with regulation. For example, records are not clear and do not fully describe staff efforts to de-escalate incidents. In addition, the registered manager does not always provide the necessary oversight of staff practice during the event. This is a missed opportunity to identify areas of improvement and learning.

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and young people since the most recent full inspection

The registered manager and staff continue to work closely with a range of agencies to support young people. In particular, they work alongside school staff to ensure that young people are ready to learn and make academic and social progress. Recently, a young person has been able to write his name and read aloud in class for the first time. A member of school staff told the inspector, „His [young person‟s] key worker plays a big part in his progress. She works closely with school staff. She tells him how proud she is of him. She goes above and beyond with her support. He is really moving in the right direction now.‟ Furthermore, the registered manager ensures that young people benefit from access to specialist support. For example, young people receive support from agencies who specialise in mental health and in helping children understand what Interim inspection report children’s home: SC020859 3 constitutes sexually appropriate behaviour.

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and young people since the most recent full inspection

The registered manager continues to use effective monitoring systems to evaluate the quality of care that young people receive. A new electronic system allows him to track patterns of behaviour and make the necessary adjustments to the care that young people receive. Recently, the registered manager identified gaps in the frequency of young people‟s meetings. As a result, he consulted with young people and agreed to change the format of meetings. Young people now take turns to chair the meetings and gather the views of their peers. The registered manager also attends to encourage their participation.

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Inspection date Inspection type Inspection judgement

17/04/2018 Full Good 21/02/2018 Interim Declined in effectiveness 06/06/2017 Full Requires improvement to be good 11/01/2017 Interim Sustained effectiveness

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

meet the needs of each child. (Regulation 6(2)(c)(i))

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Requirement Due date

In particular, the registered person should ensure that damage to the home is repaired promptly. 15/02/2019 Interim inspection report children’s home: SC020859 4 The registered person must ensure that—

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child‟s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35(3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c)(iv)) 15/02/2019

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Recommendations

 All children‟s case records (regulation 36) must be kept up to date and stored securely whilst they remain in the home. („Guide to the children‟s homes regulations including the quality standards‟, page 62, paragraph 14.3)

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Recommendations

In particular, ensure that internal plans identify the needs and reflect the Interim inspection report children’s home: SC020859 5 progress of each young person.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟.

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Children’s home details

Registered provider: Progress Children‟s Services

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Children’s home details

Registered provider address: Progress Children‟s Services Ltd, Progress House, 127 Millfields Road, Wolverhampton, Staffordshire WV4 6JG

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Children’s home details

Registered manager: Yasser Madugu Kpabia

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Inspector

Gareth Leckey, social care inspector Interim inspection report children’s home: SC020859 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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