Bright Horizons Heron Quays Day Nursery & Preschool

Bright Horizons Heron Quays Day Nursery & Preschool 20 Landmark Building, Marsh Wall, London E14 9AB

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Inspection date 6 November 2018 Previous inspection date 15 May 2018

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This inspection: Inadequate 4

Previous inspection: Inadequate 4 Effectiveness of leadership and management Inadequate 4

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This inspection: Inadequate 4

Quality of teaching, learning and assessment Requires improvement Personal development, behaviour and welfare Inadequate 4

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This inspection: Inadequate 4

Outcomes for children Requires improvement

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This provision is inadequate

n Staff, including those with lead responsibility for safeguarding, do not know the setting's policies and procedures should there be an allegation against staff. n Staff do not follow the setting's policies and procedures when children arrive with injuries. n Staff do not consistently follow the setting's policies and procedures when children have infectious illnesses. n Staff miss opportunities to teach children about healthy eating habits and develop their independence. n Staff implement rules to keep children safe but do not help children to understand why these are in place and help children to learn about risk. n Assessments of what children can do are not consistently accurate. As a result, some staff do not plan activities for children that are suitable for their age and stage of development.

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It has the following strengths

n Staff provide children with a wide range of resources to play and explore with. n The manager has developed new ways to communicate with parents about what their children have been learning at the setting. This helps parents to continue their children's learning at home.

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What the setting needs to do to improve further

The provision is inadequate and Ofsted intends to take enforcement action: We will issue a Welfare Requirements Notice requiring the provider to: Due date ensure the setting's policy and procedures regarding allegations against staff are clear and understood by all staff, including those responsible for safeguarding 19/12/2018

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What the setting needs to do to improve further

ensure all staff understand, and follow, the setting's procedures to protect children from harm, especially when children arrive at the setting with injuries 19/12/2018

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What the setting needs to do to improve further

ensure that staff consistently follow procedures to prevent the spread of infection, particularly when children have contagious illnesses 19/12/2018

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What the setting needs to do to improve further

improve staff's understanding of how to support children to understand why some rules are in place so that children learn how to keep themselves safe. 19/12/2018

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What the setting needs to do to improve further

To meet the requirements of the early years foundation stage and Childcare Register the provider must: Due date ensure staff consistently use effective teaching techniques to help children make good or better progress 19/12/2018

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What the setting needs to do to improve further

review the routine of the setting so that children's learning and development are supported throughout the whole day 19/12/2018

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What the setting needs to do to improve further

ensure assessments are accurate and are used to plan activities and experiences that help all children to achieve their next stage in development. 19/12/2018

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What the setting needs to do to improve further

Inspection activities n The inspectors observed activities indoors and in the outside area. n The inspectors spoke to children, staff and leaders at appropriate times during the day. They held a meeting with the leaders. n The inspectors carried out joint observations with the manager. n The inspectors spoke to parents and took account of their views. n The inspectors looked at children's records and assessments, evidence of training and a range of other documentation, including policies and procedures. Inspectors Sam Colderwood Nataliia Moroz

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Effectiveness of leadership and management is inadequate

Safeguarding is ineffective. The provider does not ensure that the policy and procedures for safeguarding children are clear. As a result, staff, including those who are responsible for safeguarding, do not know the procedures to follow if there are allegations against staff. Staff do not always follow the setting's procedures when there are concerns about children's welfare. For example, staff fail to follow the setting's procedures for recording and reporting pre-existing injuries. The new manager has made improvements to the arrangements for key persons, recruitment procedures and the deployment of staff since the last inspection. Partnership with parents remains strong. However, the provider has not ensured that enough action has been taken to improve the consistency of teaching, learning and assessment across the setting.

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Quality of teaching, learning and assessment requires improvement

Teaching and learning are not consistently good in all rooms. Some adults working with babies are in tune with their non-verbal communication. For example, when a baby chooses a book the adult asks the baby if they want a story. The baby chooses to sit on the adult's lap and turns the pages while the adult reads to them. However, some adults do not know when to engage children, including those with special educational needs, to develop their skills and interests further. Staff prioritise daily routines above teaching and learning. As a result, there are missed opportunities for children to develop independence, their communication and language skills and learn about healthy eating habits at mealtimes. There is a wide range of activities for children to chose from, which they enjoy. However, staff do not ensure that assessments of what children can do are consistently accurate. They do not consistently plan appropriate activities and

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Quality of teaching, learning and assessment requires improvement

experiences that help children to progress to their next stage in development.

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Personal development, behaviour and welfare are inadequate

Children's welfare is compromised due to the significant weaknesses in safeguarding. In addition, staff do not follow the setting's policy and procedures to prevent the spread of infection, particularly when children have contagious illnesses. Children develop strong bonds with their key person and parents receive regular feedback about their child's day. Children's dietary requirements are met. Children behave well. However, staff do not consistently explain to children why they should behave in certain ways. For example, staff do not explain to children why they should not go near to the gate or why they should sit down on the slide. This does not help children to learn how to assess risks and keep themselves safe.

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Outcomes for children require improvement

Staff plan interesting activities for children, such as experiments to show how rain is formed. However, sometimes the expectations for children are not in line with their stage of development. For example, pre-school children settling into the room wait for long periods to participate in planned activities and soon lose interest. Staff feed younger children who are able to feed themselves in order to speed up the routine of mealtimes. This means that children do not make as much progress as they could.

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Setting details

Unique reference number EY496360 Local authority Tower Hamlets Inspection number 10070749 Type of provision Full day care

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Registers

Early Years Register, Compulsory Childcare Register Day care type Childcare on non-domestic premises Age range of children 0 - 4 Total number of places 165 Number of children on roll 148 Name of registered person Bright Horizons Family Solutions Limited

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reference number

Date of previous inspection 15 May 2018 Telephone number 020 33060758

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reference number

Bright Horizons Heron Quays Day Nursery & Preschool registered in 2015. The nursery is situated in Canary Wharf in the London Borough of Tower Hamlets. The nursery opens Monday to Friday from 7.30am to 6.30pm for 51 weeks of the year. The nursery receives funding for free early education for children aged two, three and four years old. A total of 53 staff work with the children, of whom 37 hold relevant professional qualifications ranging from level 2 to level 6.

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This inspection was carried out by Ofsted under sections 49 and 50 of the Childcare Act 2006 on the quality and standards of provision that is registered on the Early Years Register. The registered person must ensure that this provision complies with the statutory framework for children's learning, development and care, known as the early years foundation stage.

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reference number

procedures set out in the guidance Complaints procedure: raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.ofsted.gov.uk . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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