Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report children’s home: 1259216 1 Registered provider: One To One Crisis Intervention Ltd

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home provides care and accommodation for one child who may have emotional and/or behavioural difficulties and/or learning difficulties.

p.1

Information about this children’s home

Inspection dates: 26 to 27 November 2018

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Date of last inspection: 10 January 2018

p.1

good

Overall judgement at last inspection: outstanding

p.1

good

Enforcement action since last inspection: none

p.1

Inspection date Inspection type Inspection judgement

10 January 2018 Full Outstanding Inspection report children’s home: 1259216 2

p.1

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

p.2

Requirement Due date

7: The children’s views, wishes and feelings standard is that children receive care from staff who—

p.2

Requirement Due date

develop positive relationships with them;

p.2

Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

p.2

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— ensure that staff— regularly consult children, and seek their feedback, about the quality of the home’s care.

p.2

Requirement Due date

In particular, this is in relation to children’s views contributing to staff appraisals. 31/12/2018

p.2

Requirement Due date

13: The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.2

Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

p.2

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.2

Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

p.2

Requirement Due date

ensure that the home has sufficient staff to provide care for 16/12/2018 Inspection report children’s home: 1259216 3 each child;

p.2

Requirement Due date

ensure that the home’s workforce provides continuity of care to each child.

p.3

Overall experiences and progress of children and young people: good

The young person has lived in this home since it was registered in the summer of 2017. During this time, he has made excellent progress in many areas of his life. However, within the last month there has been a change in the young person’s behaviour, including incidents when the manager and staff have not known where he was.

p.3

Overall experiences and progress of children and young people: good

The young person started college in September and has established a new group of friends. Within the past month, this significant change in his life has coincided with a disruption in the staffing arrangements, which hitherto have been stable. The manager knows the young person extremely well and is working effectively with a range of professionals to reduce risks and help the young person to make positive choices.

p.3

Overall experiences and progress of children and young people: good

The young person’s placement plan and associated records are of a good standard, being thorough, clear and up to date. The narrative describing the progress the young person has made is particularly good.

p.3

Overall experiences and progress of children and young people: good

The young person has enjoyed excellent relationships with staff. He has benefited from nurturing and sensitive care that has taken account of his childhood experiences. This has contributed to his confidence and well-being. For example, prior to moving into the home he was reluctant to attend health appointments, whereas now he attends appointments and manages his own medication independently.

p.3

Overall experiences and progress of children and young people: good

The young person has achieved at school, with staff supporting him with homework and extra tuition. He is ambitious, and staff have equally high aspirations for his future. The young person has secured part-time employment and is well thought of at his place of work.

p.3

Overall experiences and progress of children and young people: good

The young person has enjoyed a wide range of positive experiences since living in the home. He has taken part in charity work and youth projects and enjoyed a holiday abroad. Staff have helped him to live a healthy lifestyle, eating a healthy diet and exercising regularly. As well as growing in confidence, he has developed key skills that will support his independence as he becomes a young adult, including cooking, budgeting and using public transport.

p.3

Overall experiences and progress of children and young people: good

The young person is supported to see his family regularly. Staff understand how much Inspection report children’s home: 1259216 4 this means to the young person and work hard to ensure that these are positive and meaningful experiences for him.

p.3

Overall experiences and progress of children and young people: good

While the young person is clearly at the centre of decision-making in the home, he is currently not asked for his contribution to staff appraisals, which is a lost opportunity to value his opinion about the quality of care he receives.

p.4

How well children and young people are helped and protected: good

The manager has an excellent awareness of her safeguarding responsibilities. Risks are carefully assessed and managed, and she responds like a good parent. She communicates well with other professionals and seeks their contribution, along with the young person’s opinion, in decision-making. She is responding well to the young person’s change in behaviour, seeking to understand his motives and demonstrating her unconditional care and support.

p.4

How well children and young people are helped and protected: good

Behaviour is positively managed. Physical restraints and sanctions are not used. Instead, the manager focuses on the strength of the relationships that exist, as well as trying to advise the young person how to make positive decisions and not to lose sight of ambitions he has for his future.

p.4

How well children and young people are helped and protected: good

There have been four incidents of going missing in the past month. During these times, the manager and staff team have not always known where the young person has been as he has not told staff or responded to their calls. Staff have been thorough in their responses, records are well maintained, and the young person has been given the opportunity to speak to an independent person. Following a meeting that was planned to take place after the inspection, the manager was intending to review and amend the missing from home protocol.

p.4

How well children and young people are helped and protected: good

The manager is child-centred, considered and reflective in her practice and decision- making. She provides good oversight when incidents do occur and is robust in following up learning to help and protect the young person in her care.

p.4

How well children and young people are helped and protected: good

Staff recruitment processes are safe and rigorous, as is ongoing monitoring of suitability.

p.4

The effectiveness of leaders and managers: good

The home is managed by a compassionate and passionate manager. She is clearly committed to the young person in her care and wants the very best for him. She is suitably experienced and has the required childcare and management qualification.

p.4

The effectiveness of leaders and managers: good

She manages a small team of two, providing one-to-one support. One member of staff has achieved a level 3 qualification and the other member of staff is part way through the course. Staff are supported through regular team meetings, individual practice- related supervisions, annual appraisals and ongoing training. The company sources a wide range of good-quality training opportunities for staff. Recent training has included mental health first aid and social media and internet safety. Inspection report children’s home: 1259216 5 Since the last inspection in January 2018, the home has provided a good level of staff stability. However, within the month of November, and for quite different reasons, both members of the staff team have been absent. This has led to the manager covering additional shifts and using other staff from within the company. While care has been taken to limit the number of staff being used, this has meant that the young person has

p.4

The effectiveness of leaders and managers: good

not had the continuity of care he has previously enjoyed, and this may have been a contributory factor in his change in behaviour. The manager is in discussion with the directors of the company to seek a positive resolution and to ensure that the needs of the young person are met effectively.

p.5

The effectiveness of leaders and managers: good

Without exception, external professionals speak positively about the conduct of this home; staff’s commitment to the young person, the progress he has made since living there and their excellent communication and partnership working.

p.5

The effectiveness of leaders and managers: good

The home is on a small private housing estate. Relationships with the neighbours are good. Inside, the home is attractive and homely, and it looks and feels like a well- maintained and comfortable family home.

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

p.5

Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1259216 6

p.5

Children’s home details

Registered provider: One To One Crisis Intervention Ltd

p.6

Children’s home details

Registered provider address: One To One Crisis Intervention, 5 Newton Road, Newton Abbot, Devon TQ12 3AL

p.6

Inspector

Norma Welsby, social care inspector Inspection report children’s home: 1259216 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.7