Children's home run by Resolute Care

Inspection report children’s home: 1215521 1 Registered provider: Resolute Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. The home provides care for up to three children who have social, emotional and mental health difficulties.

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Information about this children’s home

The manager registered with Ofsted earlier this year and is appropriately qualified.

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Information about this children’s home

Inspection dates: 28 to 29 November 2018

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: 1215521 2

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Inspection date Inspection type Inspection judgement

04/07/2017 Full Outstanding 14/12/2016 Interim Sustained effectiveness 24/05/2016 Full Outstanding Inspection report children’s home: 1215521 3

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Overall experiences and progress of children and young people: outstanding

Children make excellent progress in all aspects of their lives. Several professionals, including placing social workers, speak very highly of the manager and staff and the quality of care provided.

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Overall experiences and progress of children and young people: outstanding

Staff work tirelessly to ensure that children have access to the most appropriate education. Staff communicate extremely effectively with school staff. This provides a consistent approach and enables children to excel in their learning. A social worker stated: ‘The manager has been nothing but child-focused and relentlessly advocated for a school place.’ Older children have clear goals and ambitions. For example, one wants to go to college to be a sports trainer.

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Overall experiences and progress of children and young people: outstanding

Children develop a sense of empathy and an understanding of worldwide issues, such as poverty. The children and staff have links with a project in Uganda, providing resources to improve the educational opportunities of young girls. Children also participate in projects in their local community, contributing to political discussions on how to improve their neighbourhood.

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Overall experiences and progress of children and young people: outstanding

The improvement in the emotional and physical well-being of children is outstanding. Children new to the care experience settle quickly, living in a home with nurturing staff who provide excellent care. Some children are not yet ready for formalised therapeutic support from agencies such as the child and adolescent mental health service. In such instances, staff ensure that children experience warm, loving relationships in the home and provide opportunities for children to share their feelings with staff.

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Overall experiences and progress of children and young people: outstanding

Children enjoy new activities and experiences. Some had never been out for a family meal or engaged in community activities before coming to this home. Now, they attend Brownies, gymnastics, trampoline club, sports club and swimming lessons. Active leisure pursuits not only help children improve their physical health, but also provide opportunities to socialise and make friends. Staff work hard to ensure that children can cope with the emotional impact of meeting with their family. This has enabled such meetings to be far more positive experiences for children.

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Overall experiences and progress of children and young people: outstanding

Care planning is excellent. Staff understand the individual, complex needs of each child. Children contribute to their plans by identifying their aspirations, how they are going to achieve these, what help they may need and the progress they have made so far. A social worker stated: ‘It is very rare to find staff so clued up on the individual child. The daily living plan is fantastic and so child-focused.’

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Overall experiences and progress of children and young people: outstanding

Children meet with staff regularly to share their views. The manager responds to decisions made during house discussions, ensuring that children know that their views are listened to. Children have made suggestions to improve the garden and local environment. They also use house meetings as an opportunity to support those moving on from the home and to welcome those moving in. Inspection report children’s home: 1215521 4

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How well children and young people are helped and protected: outstanding

Risk assessment and risk management processes are of the highest quality. Staff understand the complex needs and behaviours of children. Excellent work with other professionals ensures that strategies to reduce risks are consistent, detailed and highly effective. Staff work with children to explore their decision-making and the consequences of their decisions. This has resulted in a dramatic reduction in incidents for children with a history of going missing.

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How well children and young people are helped and protected: outstanding

Incidents of restraint are also reducing. The registered manager’s detailed analysis of restraints ensures that learning is shared and effective strategies are implemented by staff.

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How well children and young people are helped and protected: outstanding

Children receive ‘just because’ comments from staff. These provide positive affirmation of the little things that children do. For example, one member of staff wrote, ‘Just because you were so well behaved when we went out.’

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How well children and young people are helped and protected: outstanding

Staff are mindful of any rivalry between children and potential bullying issues. Training courses, staff meetings and internet resources help staff to improve their knowledge. Staff discuss bullying and relationships with children individually and in the house meetings. This enables children to reflect on their actions and builds positive relationships within the group.

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The effectiveness of leaders and managers: outstanding

The registered manager has vast experience in a range of senior roles. She is supported by an excellent deputy and the company directors. This combination ensures that there is high-quality leadership in the home.

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The effectiveness of leaders and managers: outstanding

The organisation has recruited a new independent visitor. The visitor has challenged managers. This challenge has resulted in service improvements. For example, the independent visitor identified shortfalls in the recording of interventions. This has now improved, with training disseminated to staff and a revision of the recording format. This has led to more detailed evaluation of incidents and improved learning, leading to a reduction in the use of physical intervention.

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The effectiveness of leaders and managers: outstanding

The staff team brings a wealth of varied experiences and diverse skills from a range of childcare and youth work backgrounds. Excellent work with professionals from other organisations, such as a creative mentor, exploitation workers and school staff, provides further support for children.

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The effectiveness of leaders and managers: outstanding

Staff enjoy a range of training opportunities. These include online courses, group training and extensive courses in topics such as attachment and nurturing. Managerial supervision is complemented by peer supervision, giving staff more time to explore topics relevant to the needs of children. Team meetings provide opportunities for sharing good practice, leading to consistent approaches to children. Inspection report children’s home: 1215521 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 1215521 6

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Children’s home details

Registered provider address: 43 Blanford Gardens, West Bridgford, Nottingham NG2 7UQ

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Inspector

Judith Longden, social care inspector Inspection report children’s home: 1215521 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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