Intelligencia Training Limited

Intelligencia Training Limited Monitoring visit report

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Name of lead inspector: Elaine Price HMI

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Type of provider: Independent learning provider

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Address:

Suite A4 Chadwick House Birchwood Park Warrington Cheshire WA3 6AE Monitoring visit: Intelligencia Training Limited, 23–24 October 2018

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Context and focus of visit

From October 2018, Ofsted undertook to carry out monitoring visits to all newly directly funded providers of apprenticeship training provision which began to be funded from April 2017 or after by ESFA and/or the apprenticeship levy. This monitoring visit was undertaken as part of those arrangements and as outlined in the Further education and skills inspection handbook, especially the sections entitled ‘Providers newly directly funded to deliver apprenticeship training provision’ and ‘Monitoring visits’. The focus of these visits is on the three themes set out below.

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Context and focus of visit

Intelligencia Training Limited (Intelligencia) was established in November 2016. The company became a registered training provider in April 2017. Intelligencia delivers the higher-level apprenticeship framework in Intelligence Operations at level 4. Currently, 138 apprentices are on programme and they are employed by one of nine employers. Intelligencia does not now work with any subcontractors.

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Reasonable progress

Directors have developed a clear strategy for Intelligencia to provide high-level training to support employers operating in the intelligence industry outside of military and security settings. Directors use their prior experience as a subcontractor to focus on delivering the higher-level apprenticeship framework for the intelligence operations industry. They have successfully engaged a range of large and diverse organisations including local authorities, financial services organisations, and law- enforcement agencies that are committed to developing a professional, specialist and qualified workforce. Directors and managers have designed the programme specifically to meet the needs of employers and apprentices. They have created pathways within the apprenticeship programme that develop the knowledge, skills and understanding of apprentices working within the different public- and private- sector organisations.

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Reasonable progress

The requirements of the higher-level apprenticeship framework are met. Directors and managers ensure that apprentices receive sufficient time away from their job to complete off-the-job training activities within working hours. Apprentices gain new knowledge, skills and understanding that they apply successfully in their workplace.

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Reasonable progress

Directors and managers ensure that trainers are highly qualified and skilled in intelligence operations. Trainers use their knowledge, skills and experience very successfully to plan and deliver effective off-the-job training to apprentices. They develop good-quality teaching resources that are tailored to the different Monitoring visit: Intelligencia Training Limited, 23–24 October 2018 organisations in which apprentices work. However, trainers do not sufficiently plan and structure on-the-job training to help apprentices quickly apply the knowledge and skills they develop off the job.

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Reasonable progress

Directors and managers monitor closely the progress that apprentices make. When an apprentice fails to complete work on time, managers intervene swiftly to ensure that trainers help apprentices catch up and get back on track. Apprentices are recruited with care and almost all of them remain on the programme. Achievement rates for apprentices who complete their programmes are very high. Currently, the large majority of apprentices are on target to complete by their planned end date.

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Reasonable progress

Directors and managers provide regular and highly effective feedback to employers on apprentices’ progress. The training that apprentices receive benefits the organisations they work for. For example, employers identify that as a result of the training their apprentices receive, data is used more specifically and insightfully to assess business needs.

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Reasonable progress

Directors and managers have effective quality-assurance processes that help them to identify areas for improvement. Managers use direct observation of teaching, learning and assessment and scrutiny of apprentices’ work to raise standards. They have a self-assessment report that identifies accurately their strengths and most of their weaknesses. The comprehensive quality-improvement plan is monitored frequently. As a result, directors and managers have improved the assessment process and the feedback that apprentices receive.

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Reasonable progress

Apprentices enjoy their training that is highly relevant to their job role. They are now much more knowledgeable about the intelligence industry and the reasons for implementing specific processes and procedures. For example, apprentices use their skills to apply analytical techniques to interpret information for intelligence products and develop assessments from intelligence analyses. They gain knowledge and skills to enable them to carry out hypothesis testing and understand the code of plausibility.

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Reasonable progress

Apprentices benefit from effectively taught sessions. Teaching is tailored skilfully to the needs of the apprentices and the organisations where the apprentices work. For example, for apprentices working in local authorities, loss-prevention organisations or building societies, assignment scenarios are adapted to ensure that learning is relevant to them and their workplace.

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Reasonable progress

Trainers assess apprentices’ assignments thoroughly. They provide detailed and helpful feedback to apprentices, so they know what they have done correctly and what they need to do to improve. Where apprentices struggle, trainers provide Monitoring visit: Intelligencia Training Limited, 23–24 October 2018 additional support to help them develop a better understanding of particular concepts or methodologies.

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Reasonable progress

Employers have a good awareness of which apprentices are on target to complete the programme by their planned end date and which, if any, are falling behind. Managers and trainers respond rapidly to any concerns raised by employers. Apprentices increase their knowledge, skills and understanding and, as a result, are able to give accurate intelligence information that benefits employers. Apprentices’ self-confidence and self-assurance increase as they become more knowledgeable about intelligence operations.

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Reasonable progress

Apprentices’ starting points are not identified carefully enough. Their existing knowledge, skills and understanding are not compared systematically with the intelligence operations qualifications at level 4 to identify each apprentice’s knowledge and skills gaps as a basis for more individualised learning. Apprentices apply English and mathematical knowledge and skills in their presentations and assignments. However, trainers do not support apprentices to develop their English and mathematics to higher levels.

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Reasonable progress

Trainers do not set individual and personalised targets for apprentices. Apprentices’ targets are based on the tasks they are required to complete or on deadlines for the completion of assignments. As a result, apprentices do not achieve individual personal development goals.

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Reasonable progress

Directors and managers make safeguarding a priority. They have an effective range of policies to ensure that staff understand their responsibilities to safeguard apprentices. Safeguarding procedures provide staff with clear guidance on how to identify and report any concerns they have about their apprentices.

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Reasonable progress

Directors and managers have appointed a designated safeguarding officer (DSO) who has been appropriately trained to carry out the role effectively. The DSO has compiled a comprehensive list of safeguarding contacts for all the regions in which apprentices are located to ensure swift advice or referral when required to safeguard apprentices. The DSO carefully records, actions and monitors all concerns raised.

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Reasonable progress

At the time of the monitoring visit, no referrals to external safeguarding agencies had been made. Apprentices are directed to and receive specialist support from occupational health and welfare agencies to support their well-being where this has been identified as a concern. The DSO monitors all apprentices where there has been a concern and liaises with trainers and, where appropriate, employers. This helps apprentices remain on programme. The DSO reports all concerns to directors at the frequent management meetings. Monitoring visit: Intelligencia Training Limited, 23–24 October 2018 Directors and managers ensure that all staff are trained in safeguarding and the ‘Prevent’ duty. Trainers ensure that all apprentices receive training on safeguarding, radicalisation, extremism and British values during their induction. However, not all apprentices have a thorough understanding and awareness of radicalisation,

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Reasonable progress

extremism or British values. Monitoring visit: Intelligencia Training Limited, 23–24 October 2018 the guidance ‘Raising concerns and making a complaint about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/publications/complaints-about-ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . Learner View Learner View is a website where learners can tell Ofsted what they think about their college or provider. They can also see what other learners think about them too. To find out more go to www.learnerview.ofsted.gov.uk .

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Reasonable progress

Employer View Employer View is a website where employers can tell Ofsted what they think about their employees’ college or provider. They can also see what other employers think about them too. To find out more go to www.employerview.ofsted.gov.uk .

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Reasonable progress

regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to

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Reasonable progress

the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Reasonable progress

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T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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