Children's home run by Progress Care and Education Limited in Hammersmith and Fulham

Inspection report children’s home: SC044224 1 SC044224 Registered provider: Progress Care and Education Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home offers care and accommodation for up to four young people, of both genders. The young people have severe learning disabilities that are compounded by significant challenging behaviours, autistic spectrum disorder and complex medical conditions.

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Information about this children’s home

It is part of a wider private organisation that offers transition from this home to adult residential provision, and which is registered with the Care Quality Commission.

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Information about this children’s home

The organisation also runs an independent 38-week school. It is co-educational and caters for pupils and students from the ages of seven to 19 years.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 17 November 2017

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children’s home: SC044224 2

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Inspection date Inspection type Inspection judgement

17/11/2017 Full Good 29/03/2017 Interim Improved effectiveness 16/12/2016 Full Good 23/03/2016 Interim Improved effectiveness Inspection report children’s home: SC044224 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; have the skills to identify and act upon signs that a child is at risk of harm; are familiar with, and act in accordance with, the home’s child protection policies; that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health; and that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1) and (2)(a)(i)(iii)(vii)(b)(d)(e) 14/12/2018

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home and ensure that staff have the experience, qualifications and skills to meet the needs of each child; ensure that the home’s workforce provides continuity of care to each child; understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (2)(c)(e)(f)(h)) 14/12/2018

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Requirement Due date

The care planning standard is that children receive effectively planned care in or through the children’s home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that arrangements are in place to plan for, and help, each child to prepare to leave the home or to 07/12/2018 Inspection report children’s home: SC044224 4 move into adult care in a way that is consistent with arrangements agreed with the child’s placing authority; that each child’s relevant plans are followed. (Regulation 14 (1)(a)(2)(b)(iii)(c)

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Requirement Due date

The registered person must ensure that the employment of any person on a temporary basis at the children’s home does not prevent children from receiving such continuity of care as is reasonable to meet their needs. The registered person must ensure that at all times at least one person on duty at the home has a suitable first aid qualification. (Regulation 31(1)(2)(a)) 14/12/2018

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

The registered person may only employ an individual to work at the children’s home; or if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

The requirements are that the individual is of integrity and good character; the individual has the appropriate experience, qualification and skills for the work that the individual is to perform; the individual is mentally and physically fit for the purposes of the work that the individual is to perform; full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1)(2)(a)(b)(3)(a)(b)(c)(d)) 14/12/2018

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Requirement Due date

The registered person must ensure that each employee completes an appropriate induction; ensure that all employees undertake appropriate continuing professional development; receive practice-related supervision by a person with appropriate experience. (Regulation 33 (1)(a)(4)(a)(b)) 14/12/2018

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if there is an allegation of abuse against the home or a person working there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (2)(c)(e)) 14/12/2018 Inspection report children’s home: SC044224 5

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improvement to be good

Children and young people make good progress living here. They benefit from individual care and support. They have structured daily routines, which have a positive impact on their progress.

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improvement to be good

The children and young people have good relationships with staff. Staff speak positively about the children and young people in their care and are committed to supporting them to achieve positive outcomes.

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improvement to be good

Children and young people access education on a daily basis. They appear to like attending school and make good progress. When there are barriers to accessing school, staff work with the relevant people to ensure that issues are resolved.

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improvement to be good

Young people are not adequately prepared to move on to independent living. In these instances, there are no statutory pathway plans in place. Consequently, there is drift and delay in the planning and decision making about young people’s futures.

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improvement to be good

Where appropriate, children and young people have contact with their families on a regular basis. Staff communicate well with children and young people’s parents. Parents speak fondly of the home and the staff.

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improvement to be good

Children and young people’s risk assessments and plans are not always accurate. Furthermore, strategies to reduce risk-taking behaviour are not clearly identified.

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improvement to be good

Safeguarding policies and procedures are not always followed. Staff do not notify the relevant authorities when a serious incident occurs. In addition, they do not always consider safeguarding in its wider context. Consequently, some safeguarding issues are overlooked.

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improvement to be good

Children and young people have caused some damage to their home. While there are plans to rectify the damage and strategies are in place to reduce future damage, the home is in need of immediate repair. In particular, the toilet and bathroom areas of the home require improvement.

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improvement to be good

Managers and staff undertake a range of training in safeguarding practice. This supports the learning and development of staff. However, not all staff have attended the necessary mandatory training. As a result, staff are not always equipped with the required knowledge and skills to manage situations in a safe and considered way. Inspection report children’s home: SC044224 6

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The effectiveness of leaders and managers: requires improvement to be good

This inspection was brought forward in order to address specific concerns or allegations received by Ofsted.

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The effectiveness of leaders and managers: requires improvement to be good

The manager is not registered although he has submitted his application to Ofsted. Although the manager has experience of working with young people, he has not worked in a children’s home setting before.

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The effectiveness of leaders and managers: requires improvement to be good

There has been a number of changes to the team since the last inspection. A high number of staff have left the home and have subsequently been replaced. This has resulted in a dependency on agency staff, with some agency members of staff working here for a considerable amount of time. This high turnover of staff, along with a high use of agency staff, has had an impact on the quality of practice within home.

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The effectiveness of leaders and managers: requires improvement to be good

There is a mixture of experienced and inexperienced staff. Employed staff receive individual supervision, but this is not regular or in line with the supervision policy. Agency staff do not receive an induction or any supervision. Consequently, staff are not offered the opportunity to reflect on their practice, nor do they receive the level of support, advice and guidance that they should be receiving.

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The effectiveness of leaders and managers: requires improvement to be good

The recruitment and selection procedures are not robust enough. This is particularly in relation to the use of agency staff. Agency staff do not undergo the same recruitment scrutiny as an employed member of staff. As a result, the manager does not have the information required to ensure that agency staff have the appropriate knowledge and experience to be working in this home.

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The effectiveness of leaders and managers: requires improvement to be good

Inconsistent management oversight results in limited evaluation of the quality of practice. This has an impact on practice and has resulted in a number of shortfalls in this inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well Inspection report children’s home: SC044224 7 it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC044224 8

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Children’s home details

Registered provider: Progress Care and Education Limited

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Children’s home details

Registered provider address: 5th Floor, 80 Hammersmith Road, London. W14 8UD

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Inspectors

Lisa Gregoire-Parker, social care inspector Mandy Williams, social care inspector Inspection report children’s home: SC044224 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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