Children's Home run by One To One Crisis Intervention Ltd in Devon

Inspection report children’s home: SC003897 1 SC003897 Registered provider: One To One Crisis Intervention Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care for one child. It is part of a small local organisation. There are several similar services in the area and this ensures that support and advice is accessible.

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Overall experiences and progress of

children and children, taking into account

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requires improvement to be good

How well children and children are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 2 November 2017

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children’s home: SC003897 2

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Inspection date Inspection type Inspection judgement

02/11/2017 Full Good 07/12/2016 Interim Sustained effectiveness 27/04/2016 Full Good 09/02/2016 Interim Sustained effectiveness Inspection report children’s home: SC003897 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

6: The quality and purpose of care standard

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who— (a) understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; (b) use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. (2) In particular, the standard in paragraph (1) requires the registered person to— (a) understand and apply the home’s statement of purpose; (b) ensure that staff— (i) understand and apply the home’s statement of purpose; (ii) protect and promote each child’s welfare; (iv) provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background; (v) help each child to understand and manage the impact of any experience of abuse or neglect. 30/11/2018

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. (2) In particular, the standard in paragraph (1) requires the registered person to ensure— (a) that staff— (i) assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; (ii) help each child to understand how to keep safe; (iii) have the skills to identify and act upon signs that a child is at risk of harm; (iv) manage relationships between children to prevent them from harming each other; (v) understand the roles and responsibilities in relation to 30/11/2018 Inspection report children’s home: SC003897 4 protecting children that are assigned to them by the registered person; (vi) take effective action whenever there is a serious concern about a child’s welfare; and (vii) are familiar with, and act in accordance with, the home’s

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Requirement Due date

child protection policies; (b) that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. 13: The leadership and management standard

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— (a) helps children aspire to fulfil their potential; and (b) promotes their welfare. (2) In particular, the standard in paragraph (1) requires the registered person to— (a) lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; (b) ensure that staff work as a team where appropriate; (c) ensure that staff have the experience, qualifications and skills to meet the needs of each child; (d) ensure that the home has sufficient staff to provide care for each child; (e) ensure that the home’s workforce provides continuity of care to each child; (f) understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of

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Requirement Due date

the quality of care provided in the home; (h) use monitoring and review systems to make continuous improvements in the quality of care provided in the home. 30/11/2018

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improvement to be good

Children are not provided with consistent care, despite expert supervision being provided to managers from a psychologist. At times, the care delivered is at odds with what is required by the child therapeutically.

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improvement to be good

Poor relationships between the home and school have a negative impact on the child. For example, staff do not ensure that they have enough information from the school to Inspection report children’s home: SC003897 5 enable them to act in the best interests of the child. Managers have not taken effective action to address and escalate these concerns.

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improvement to be good

The child enjoys a wide range of extra-circular activities. These include physical activities and attendance at a youth club. During the summer break, an overseas holiday helped the child have new and exciting experiences.

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improvement to be good

The child continues to develop practical skills that he will require as he moves into adulthood. He can cook to a high standard. Despite this skill, there is an expectation that he cooks some of his meals separately to staff. This approach lacks the nurture which is required in providing care to him.

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improvement to be good

The child is supported to have regular and meaningful contact with his family. This is extremely important to him. The child very much appreciates that staff go to great lengths to ensure that time with family continues to happen and that the experiences for the child are positive.

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improvement to be good

Safeguarding concerns are not always identified and acted on. Concerns that came to light over two months ago are still not fully understood and have not been progressed effectively. The registered manager accepted this shortfall and reassured the inspector that immediate action would be taken.

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improvement to be good

Staff have not always acted when activities have been arranged at school that could place the child and others in situations of increased risk. At times, information sharing and communication between the home and school is poor.

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improvement to be good

The child feels safe. He has an excellent relationship with the registered manager and established staff. He feels he can talk to staff about anything and this was observed during this inspection.

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improvement to be good

The child is treated with dignity and respect. There has been an increase in difficult situations, although staff help the child to reflect on what happened and to seek ways to make better choices. Despite these challenges, physical intervention has not been used, and any sanctions are restorative and meaningful.

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The effectiveness of leaders and managers: requires improvement to be good

Managers do not always demonstrate that they are able to identify, address and escalate concerns that impact on children. The registered manager’s passion and dedication have, at times, distracted him from ensuring that policy and procedures are followed to ensure safe and effective care.

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The effectiveness of leaders and managers: requires improvement to be good

There is a lack of robust management oversight and scrutiny of practice. This has led to some inconsistent approaches to care that have not been identified or addressed. Inspection report children’s home: SC003897 6 An increase in worrying behaviours in respect of the child has resulted in additional support and scrutiny from the organisation and other agencies. This has preoccupied the registered manager and taken focus away from ensuring that he carries out his role effectively.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager is child focused and advocates well for children. He is supported by a strong and able deputy manager and they complement each other’s managerial styles. Both show an authentic passion and determination to provide good care and outcomes for the children they care for.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and children. Inspectors considered the quality of work and the differences made to the lives of children and children. They watched how professional staff work with children and children and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and children and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and children whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC003897 7

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Children’s home details

Registered provider: One To One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Newton Abbot, Devon TQ12 3AL

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Inspector(s)

Tracey Ledder, social care inspector Inspection report children’s home: SC003897 8 achieve excellence in the care of children and children, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector(s)

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Inspector(s)

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Inspector(s)

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