Children's home run by Parkview Care (Broadstairs) Limited

Inspection report for children‘s home – monitoring visit: 1256912 1

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Parkview Care (Broadstairs) Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. It is registered to provide care and accommodation for up to three children who have social and/or emotional difficulties.

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Information about this children’s home

There has been no registered manager in place since 12 March 2018.

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This monitoring visit

This monitoring visit was carried out following the inadequate judgement made at the full inspection on 1 and 2 August 2018, after which a restriction of accommodation notice was served. Two compliance notices, in relation to safeguarding practices and leadership and management arrangements, were also issued. Three young people were living at the home at that time.

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This monitoring visit

The purpose of this monitoring visit was to ensure that the provider had remained compliant with the restriction of accommodation notice that expires on 2 November 2018. The inspector also examined whether the provider had met the two compliance notices, which both had a completion date of 17 September 2018.

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This monitoring visit

The inspector examined the provider‘s progress against these compliance notices to inform Ofsted‘s decision on whether the restriction of accommodation notice should continue.

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This monitoring visit

The acting manager and the responsible individual were at the home during this monitoring visit and met with the inspector. There were two young people living in the home. The responsible individual has given notice on the placement of one other young person, and the notice period has yet to expire. No young people have moved into the home since the last inspection. A tour of the premises was conducted, and relevant records examined. The provider has complied with the restriction of accommodation notice. Inspection report for children‘s home – monitoring visit: 1256912 2

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Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(d)

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure that staff assess whether each child is at risk of harm, taking into account information in the child‘s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person.

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Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(d)

The steps required the organisation to ensure that all staff are able to understand and assess the risks associated with young people; ensure that staff have the necessary skills to identify the signs of emerging risks; devise effective plans to manage and reduce risks to young people, and involve them in this process where possible; ensure that the plans devised address all the risks associated with each young person in the home and provide staff with purposeful guidance on how to manage and reduce these risks; ensure that all staff work constructively with young people to help them understand how to keep themselves safe; ensure that any risks that young people may pose to each other are identified and addressed in their plans.

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Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(d)

The organisation has provided staff with training in risk management and safer caring; bullying; signs and symptoms of abuse; and how to manage disclosures. Young people have in place clear and current risk assessments which they have contributed to. They have also helped develop new reactive plans to enable staff to consistently care for them in line with their wishes. These plans are linked to structured and responsive key-working sessions which help the young people to learn about the short- and longer-term benefits or risks of their actions.

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Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(d)

With regard to 12(2)(vii), the steps required the organisation to ensure that the home‘s safeguarding policy is readily accessible to all staff and provides clear guidance on staff practice and procedures to be followed in maintaining the safety, protection and well-being of the young people in their care; ensure that all staff understand and implement the safeguarding procedures operating in the home and ensure that safeguarding practice forms is promoted during the regular supervision of staff.

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Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(d)

The organisation now has a clear safeguarding policy, which includes a flow chart to follow regarding procedural responsibilities, a copy of which is on the office wall. Safeguarding scenarios are now discussed in staff supervision and team meetings.

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Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(d)

In relation to 12(2)(d), the steps required the organisation to ensure that there are reliable systems in place for the early detection of any change or deterioration in the physical environment of the home that might pose a hazard to young people in the home, and to ensure that there are reliable systems in place for prompt action to be Inspection report for children‘s home – monitoring visit: 1256912 3 taken to address such changes or deterioration.

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Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(d)

At this monitoring visit, the inspector toured the premises. This showed that significant improvements had been made to the home. Work has been undertaken in team meetings, to share the acting manager‘s high aspirations for the young people and to ensure that staff understand the importance of maintaining the home to the required standards of safety, cleanliness and homeliness. The acting manager has implemented daily staff checks on the young people‘s bedrooms. New soft furnishings have been purchased, and clean and tidy bedrooms are providing a safe and well-ordered space for the young people to relax in.

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Regulation 13(1)(a)(b)(2)(c)(d)(e)

The steps in the compliance notice issued under regulation 13 have not been met by the organisation. It is being reissued with an extended completion date. However, some progress has been made.

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Regulation 13(1)(a)(b)(2)(c)(d)(e)

During the monitoring visit on 20 September 2018, the responsible individual was unable to demonstrate that they had met all the steps as laid out in the notice. Areas not completed included implementing the home‘s new statement of purpose; fully appraising the skills, knowledge and competencies of each individual staff member, as well as the dynamics of the team as a whole; establishing a core team of staff in place at the home and undertaking a full written audit of the monitoring systems.

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Regulation 13(1)(a)(b)(2)(c)(d)(e)

An action plan had been developed to aid the improvement of practices in the home. Some work towards these actions had been undertaken. The statement of purpose had been rewritten by the responsible individual with a consultant. Decisions have been taken by the home regarding the staff‘s composition with a member of staff being subject to the home‘s disciplinary process, a change of manager and recruitment was under way.

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Regulation 13(1)(a)(b)(2)(c)(d)(e)

The inspector found evidence of the staff team members beginning to effectively work together in order to address the challenging behaviour of the young people and to consistently maintain appropriate boundaries and structure in the home. However, this requires further time to become culturally established.

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Regulation 13(1)(a)(b)(2)(c)(d)(e)

A further period of improvement is needed to evidence that young people will not be at risk of harm in the future and therefore the restriction notice remains in place.

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Recent inspection history

Inspection date Inspection type Inspection judgement 01/08/2018 Full Inadequate Inspection report for children‘s home – monitoring visit: 1256912 4 12/03/2018 Full Good Inspection report for children‘s home – monitoring visit: 1256912 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‘s Homes (England) Regulations 2015 and the ‗Guide to the children‘s homes regulations including the quality standards‘. The registered person(s) must comply within the given timescales.

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Requirement Due date

12: The protection of children standard The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child‘s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; help each child to understand how to keep safe; have the skills to identify and act upon signs that a child is at risk of harm; manage relationships between children to prevent them from harming each other; understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; take effective action whenever there is a serious concern about a child‘s welfare; and are familiar with, and act in accordance with, the home‘s child protection policies. (Regulation 12(1)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)) 17/09/2018

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Requirement Due date

13: The leadership and management standard* The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‘s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 17/09/2018 Inspection report for children‘s home – monitoring visit: 1256912 6 lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes set out in the home‘s statement of purpose; ensure that staff work as a team where appropriate; ensure that staff have the experience, qualifications and skills to meet the needs of each child; ensure that the home has sufficient staff to provide care for each child; ensure that the home‘s workforce provides continuity of care to each child; understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13(1)(a)(b)(2)(a)(b)(c)(d)(e)(f))

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Requirement Due date

11: The positive relationships standard The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on— mutual respect and trust; an understanding about acceptable behaviour; and positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

meet each child‘s behavioural and emotional needs, as set out in the child‘s relevant plans; help each child to develop socially aware behaviour; encourage each child to take responsibility for the child‘s behaviour, in accordance with the child‘s age and understanding; help each child to develop and practise skills to resolve conflicts positively and without harm to anyone; communicate to each child expectations about the child‘s behaviour and ensure that the child understands those expectations in accordance with the child‘s age and understanding; help each child to understand, in a way that is appropriate according to the child‘s age and understanding, personal, sexual and social relationships, and how those relationships can be supportive or harmful; strive to gain each child‘s respect and trust; de-escalate confrontations with or between children, or 17/09/2018 Inspection report for children‘s home – monitoring visit: 1256912 7

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Requirement Due date

potentially violent behaviour by children; understand and communicate to children that bullying is unacceptable; and have the skills to recognise incidents or indications of bullying and how to deal with them. (Regulation 11(1)(a)(b)(c)(2)(a)(i)(ii)(iii)(iv)(v)(vi)(viii)(x)(xi)(xii)(xiii))

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Requirement Due date

16: Statement of purpose The registered person must compile in relation to the children‘s home a statement (―the statement of purpose‖) which covers the matters listed in Schedule 1. (Regulation 16(1)) 17/09/2018

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Requirement Due date

21: Privacy and access The registered person must ensure that—

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Requirement Due date

the privacy of children is appropriately protected; children can access all appropriate areas of the children‘s home‘s premises; and any limitation placed on a child‘s privacy or access to any area of the home‘s premises—

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Requirement Due date

is intended to safeguard each child accommodated in the home; is necessary and proportionate; is kept under review and, if necessary, revised; and allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21(a)(b)(c)(i)(ii)(iv)) 17/09/2018

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Requirement Due date

23: Medicines The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children‘s home.

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Requirement Due date

In particular, the registered person must ensure that a record is kept of the administration of medicine to each child. (Regulation 23(1)(2)(c)) 17/09/2018

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Requirement Due date

32: Fitness of workers The registered person must recruit staff using recruitment procedures that are designed to ensure children‘s safety. The registered person may only—

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Requirement Due date

employ an individual to work at the children‘s home; or 17/09/2018 Inspection report for children‘s home – monitoring visit: 1256912 8 if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character; the individual has the appropriate experience, qualification and skills for the work that the individual is to perform; the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32(1)(2)(a)(b)(3)(a)(b)(c)(d))

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Requirement Due date

In particular, obtain full and reliable information about the reasons why the individual may have been dismissed from previous employment.

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Requirement Due date

33: Employment of staff The registered person must—

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Requirement Due date

ensure that each employee completes an appropriate induction; ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation; and operate a disciplinary procedure which, in particular—

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Requirement Due date

provides for the suspension from work of an employee if necessary in the interests of the safety or welfare of children. (Regulation 33(1)(a)(b)(2)(a)) 17/09/2018

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Requirement Due date

39: Complaints and representations Subject to paragraph (6), the registered person must establish a procedure for considering complaints made by or on behalf of children.

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Requirement Due date

The registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. (Regulation 39(1)(3)) 17/09/2018

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Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for children‘s home – monitoring visit: 1256912 9

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children‘s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children‘s home – monitoring visit: 1256912 10

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Children’s home details

Registered provider: Parkview Care (Broadstairs) Limited

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Children’s home details

Registered provider address: Suite 56, The Brentano Suite, Solar House, 915 High Road, London N12 8QJ

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Inspector:

Helen Lee, social care inspector Inspection report for children‘s home – monitoring visit: 1256912 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‘s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‘s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector:

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Inspector:

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Inspector:

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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