Children's home run by Rosedale Children’s Services Limited in Hertsmere

Inspection report children’s home: SC062939 1 SC062939 Registered provider: Rosedale Children’s Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

A private company owns and runs this home. It provides care for up to three children and young people. The experienced and appropriately qualified manager was registered in February 2011.

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Information about this children’s home

Inspection dates: 13 to 14 September 2018

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none

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Inspection date Inspection type Inspection judgement

14/08/2017 Full Good 17/01/2017 Full Good Inspection report children’s home: SC062939 2 29/09/2016 Interim Not judged 01/03/2016 Interim Improved effectiveness Inspection report children’s home: SC062939 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there. (Regulation 40(4)(c)) 30/11/2018

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Requirement Due date

The independent person must produce a report about a visit (‘the independent person’s report’) which sets out, in particular, the independent person’s opinion as to whether—

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Requirement Due date

children are effectively safeguarded; and

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Requirement Due date

the conduct of the home promotes children’s well-being. (Regulation 44(4)(a)(b))

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Requirement Due date

In particular, the report should fully evaluate all the evidence found in order to formulate a clear opinion about the safety of the children. 30/11/2018

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Requirement Due date

In order to complete a quality of care review, the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it. (Regulation 45(2)(b))

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Requirement Due date

In particular, the manager should include all the consultation that is carried out with professionals, children and parents, where appropriate. 30/11/2018

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children’s home at least once in each calendar year, taking into account the requirement in regulation 12(2)(c) (the protection of children standard).

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Requirement Due date

When conducting the review, the registered person must consult, and take into account the views of, each relevant 30/11/2018 Inspection report children’s home: SC062939 4 person. (Regulation 46(1)(2))

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Requirement Due date

In particular, ensure that the risk assessment is up to date, relevant to the home and is regularly reviewed to comply with current legislation.

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Recommendations

 The registered person should have a workforce plan which can fulfil the workforce-related requirements of regulation 16, schedule 1 (paragraphs 19 and 20) The plan should: – detail the necessary management and staffing structure, (including any staff commissioned to provide health and education), the experience and qualifications of staff currently working within the staffing structure and any further training required for those staff, to enable the delivery of the home’s Statement of Purpose; – detail the processes and agreed timescales for staff to achieve induction, probation and any core training (such as safeguarding, health and safety and mandatory qualifications); – detail the process for managing and improving poor performance; – detail the process and timescales for supervision of practice (see regulation 33(4)(b)) and keep appropriate records for staff in the home. The plan should be updated to include any new training and qualifications

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Recommendations

completed by staff while working at the home, and used to record the ongoing training and continuing professional development needs of staff – including the home’s manager. (‘Guide to the children’s homes regulations including the quality standards’, page 53, paragraph 10.8)

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Overall experiences and progress of children and young people: good

Children make measured progress in all aspects of their lives. Their progress is a direct result of the consistent and supportive care they receive from the staff team. Children have trusted and secure relationships with the staff. Staff know them well and put the children’s needs first.

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Overall experiences and progress of children and young people: good

Children live in a comfortable and welcoming home. They have the opportunity to personalise and decorate their own bedrooms. This gives them a sense of ownership and belonging.

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Overall experiences and progress of children and young people: good

Children get good support and encouragement to attend school and educational activities. They make good progress with their education and, as a result, they are growing in confidence and enjoy learning. Inspection report children’s home: SC062939 5 Children have access to a wide range of activities that are fun and educational. In addition to this, they enjoy holidays away and new experiences. They are involved in the planning for these and they are confident about saying what they like and don’t like. As a result, the children are growing in self-esteem.

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Overall experiences and progress of children and young people: good

Children know how to complain and who to go to if they feel scared or worried. They feel safe, loved and cared for. They are supported well by staff to develop and maintain friendships and relationships.

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How well children and young people are helped and protected: good

Children are safe in this home. They feel safe and they trust the staff to keep them safe. Children have a good understanding of what it means to stay safe. They understand that staff care about them.

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How well children and young people are helped and protected: good

Positive behaviour is consistently promoted by all of the staff. Children receive help and support to manage their behaviour and emotions. As a result of consistent guidance and boundaries, children learn to regulate their feelings.

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How well children and young people are helped and protected: good

Physical intervention is only used as a last resort; staff use de-escalation techniques which are largely successful. Children trust staff when they are in crisis and respond positively to this support. Children rarely go missing, but when they do, staff confidently follow procedures to find them.

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How well children and young people are helped and protected: good

The home and gardens offer a safe and secure environment for children. However, the assessment of risks in the local area requires updating as the current assessment does not take into account the specific needs of the children currently at the home.

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The effectiveness of leaders and managers: requires improvement to be good

External monitoring of the home by an independent person requires improvement. The reports do not fully reflect or evaluate the experiences of the children, nor do the reports consistently demonstrate the opinions of the visitor, to comply with regulation. These elements have not been challenged by the manager. Without effective monitoring, the manager cannot fully assess the quality of the care being provided.

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The effectiveness of leaders and managers: requires improvement to be good

Although consultation is regularly carried out, the manager’s own assessment of the home lacks the views of children and professionals. This means that the good consultation that takes place is not formally recorded.

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The effectiveness of leaders and managers: requires improvement to be good

A significant event involving the suspension of a member of staff was not reported to Ofsted.

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The effectiveness of leaders and managers: requires improvement to be good

Documentation relating to the development and progress of staff is not always clear, and Inspection report children’s home: SC062939 6 does not show a clear plan for progress. The manager is aware of this and has plans in place to improve it.

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The effectiveness of leaders and managers: requires improvement to be good

Staff value their manager; they say she is supportive and approachable. Staff receive regular supervision and regular training which allow them to progress their learning. As a result, children make positive and consistent progress in their lives.

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The effectiveness of leaders and managers: requires improvement to be good

The manager is proactive in challenging placing authorities when information is missing. The manager and staff are strong advocates for children. They all work well together to provide consistent care and stability. They have a shared sense of responsibility and commitment to the children.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC062939 7

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Children’s home details

Registered provider: Rosedale Children’s Services Limited

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Children’s home details

Registered provider address: 5th Floor, Metropolitan House, 3 Darkes Lane, Potters Bar, Hertfordshire EN6 1AG

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Inspector

Abigail Maspero: social care inspector Inspection report children’s home: SC062939 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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