Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children‟s home: SC362094 1 SC362094 Registered provider: New Horizons Childcare Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It is registered for up to two young people aged 8 to 17, who have experienced adverse childhood experiences, that have led to associated trauma and presenting complex behaviours. There is an acting manager in post who is not yet registered.

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Information about this children’s home

Inspection dates: 18 to 19 September 2018

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 29 November 2017

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children‟s home: SC362094 2

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Inspection date Inspection type Inspection judgement

29/11/2017 Full Good 07/02/2017 Interim Sustained effectiveness 23/05/2016 Full Good 18/01/2016 Interim Improved effectiveness Inspection report children‟s home: SC362094 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children‟s safety. The requirements are that full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) and (3)(d))

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Requirement Due date

This relates to ensuring that references are verified properly and are of a satisfactory quality. 23/11/2018

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Requirement Due date

The registered person must maintain records (“case records”) for each child which— include the information and documents listed in Schedule 3 in relation to each child; are kept up to date. (Regulation 36 (1) (a) (b))

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Requirement Due date

This is with reference to written records for the administration of medication at school. 23/11/2018

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Recommendations

 Ensure that there is a workforce plan which details the processes and agreed timescales for staff to achieve induction, probation and any core training (such as safeguarding and health and safety and mandatory qualifications). This is with specific reference to training around radicalisation. („Guide to the children‟s homes regulations including the quality standards‟, page 53, paragraph 10.8)

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Overall experiences and progress of children and young people: good

The home is welcoming and has many photographs throughout of young people having fun. It is very clean and well cared for, encouraging young people to respect their home. The garden is well looked after and has a large trampoline for young people to enjoy.

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Overall experiences and progress of children and young people: good

Staff provide consistent routines based on the individual needs and choices of young people. Staff ensure that clear guidance and boundaries are provided, giving Inspection report children‟s home: SC362094 4 reassurance to young people. Care plans are very well written; they document young people‟s progress in line with local authority care plans.

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Overall experiences and progress of children and young people: good

Staff promote the importance of education and help young people with school projects. For example, the young person living at the home has almost 100% attendance for the last academic year. As a result, young people want to achieve and grow in confidence.

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Overall experiences and progress of children and young people: good

Young people‟s meetings, daily recordings and key-working sessions demonstrate the wishes and feelings of young people. An independent advocate also visits the home, and this enables young people to be a part of the care they receive.

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Overall experiences and progress of children and young people: good

Young people are encouraged to stay healthy. Staff provide healthy food choices and physical activities including swimming, attending the gym, walking and horse riding. Staff are creative in motivating young people. For example, a young person walked over a mile per day during June for a charity.

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Overall experiences and progress of children and young people: good

Young people receive care from a small but dependable staff team. Young people improve their aggressive and challenging behaviours because of the care provided by staff.

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How well children and young people are helped and protected: good

Staff prioritise the safety of young people. A young person told the inspector that they feel safe living at this home and are very happy. Staff have a good knowledge of safeguarding practices.

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How well children and young people are helped and protected: good

There have been no incidents of physical restraint since the last inspection. This is because in-depth and well-written behaviour management plans inform staff practice. Staff are highly skilled at using de-escalation, which minimises potential upset to young people.

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How well children and young people are helped and protected: good

There has only been one episode of going missing since the last inspection. Staff make sure that young are closely supervised and positive relationships with staff help reduce episodes of going missing.

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How well children and young people are helped and protected: good

There have been no medication errors since the last inspection and the medication policy has been reviewed. However, records were not available of medication administered by school staff for a young person. Therefore, staff cannot be sure this medication has been given as required.

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The effectiveness of leaders and managers: good

Since the last inspection, the previous manager has left the home. The deputy manager has been recruited to the manager post and is in the process of applying to Ofsted for registration. The current manager ensures that regular good-quality supervision is provided. Inspection report children‟s home: SC362094 5 All staff are up to date with their mandatory training and records are very clear to ensure effective oversight. However, not all staff have completed training on radicalisation. As a result, staff lack an awareness of how to manage any potential risks to young people in this area of practice.

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The effectiveness of leaders and managers: good

The staff team is very experienced and committed to providing high-quality care. Staff feel well supported by the manager and responsible individual. Managers make sure that monthly team meetings take place to share knowledge and updates about practice.

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The effectiveness of leaders and managers: good

No new staff have joined since the last inspection. However, when reviewing recruitment files, the inspector found that the verification of references for one staff member was not clear enough. In addition, references were not of a good enough quality. This could mean that children are at risk if recruitment processes are not followed properly and reviewed by the manager.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC362094 6

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Children’s home details

Registered provider: New Horizons Childcare Ltd

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Children’s home details

Registered provider address: Maybrook House, 2nd Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Anna Gravelle, social care inspector Inspection report children‟s home: SC362094 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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