Children's Home run by Teen-Works Care Limited in Sefton

Inspection report children’s home: SC423460 1 SC423460 Registered provider: Teen-Works Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately run children’s home provides care for up to three children or young people who have social and/or emotional difficulties. The registered manager has been registered since 2011.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: Good

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outstanding

Enforcement action since last inspection: None Inspection report children’s home: SC423460 2

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Inspection date Inspection type Inspection judgement

19/07/2017 Full Good 15/02/2017 Interim Improved effectiveness 16/08/2016 Full Good 31/03/2016 Interim Improved effectiveness Inspection report children’s home: SC423460 3

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Overall experiences and progress of children and young people: outstanding

Young people receive an exceptionally high quality of care that is making a significant difference to their lives. The manager and staff’s nurturing and insightful practice has given young people stability. The young people have lived here for at least two years and, for one young person, it has been over four years. During this time, young people who have very complex emotional needs have made remarkable and sustained progress. Young people are making incredibly positive progress in their education, health and emotional well-being, building healthy relationships, confidence, managing their feelings and making good choices about their safety. Young people enjoy the same opportunities and experiences as other young people, including spending time with their friends and going abroad on holiday. The manager and staff work tirelessly to make sure that young people get the right support to achieve good educational outcomes. A young person has just completed his

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Overall experiences and progress of children and young people: outstanding

GCSEs with excellent results and has started an apprenticeship with a local football club. The head of the virtual school said, ‘The home is extremely well managed from an education perspective, especially given the complexities of some of the children placed with it. The home is a key contributor to each child’s individual educational plan.’ Even when young people are not achieving the desired outcomes, they are still making measurable progress. Staff think creatively and work successfully with other services to encourage young people. For example, a young person who has refused education in the past is now engaging positively with a home tutor and making headway. As a result, he is now being introduced to a school. The manager and staff are highly skilled at engaging with young people. They communicate easily with young people. They listen to young people and respond appropriately to their wishes and feelings.

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Overall experiences and progress of children and young people: outstanding

Staff’s friendly and understanding approach helps young people over time to trust them and have positive relationships. Staff know the young people exceptionally well and what is important to them. They make sure that each young person’s individual needs are consistently met. Staff build rapport with young people by being interested in what young people enjoy doing, such as gaming, history and football. The manager and staff help young people to achieve their ambitions and have better life chances. Young people are increasingly confident in their abilities. Staff make sure that young people have the skills, opportunities and emotional resilience they need to become independent adults. Recently, staff have helped a young person to move successfully into her own accommodation. She said that the staff made sure that ‘I had everything I needed to make my new home’. The manager and staff support young people’s ideas, energy and

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Overall experiences and progress of children and young people: outstanding

creativity. For example, the organisation has given a loan to a young person to develop his business designing t-shirts. Inspection report children’s home: SC423460 4

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How well children and young people are helped and protected: outstanding

The manager and staff make sure that young people live in an exceptionally safe and supportive home. Their professional practice and the safeguarding arrangements protect young people from harm and support their emotional well-being. Staff have an in-depth understanding of the vulnerabilities of each young person and any concerns about their safety. Staff are extremely vigilant and curious. They have the expertise to recognise any signs that may indicate that a young person may be at risk of abuse, neglect or criminal exploitation. Staff continually assess the risks for each young person and take every necessary step to make sure that young people are protected. Over time, young people have become significantly safer from the risk of self-harm and sexual exploitation. The manager and staff take highly effective action when they have concerns about a young person’s welfare. For example, the manager restricted a young person’s telephone

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How well children and young people are helped and protected: outstanding

contact with his brother and friends to prevent them from encouraging him to go missing and getting involved in crime. The manager uses strong and effective working relationships with social workers, the police and other agencies to devise plans that minimise the risks to young people. The manager challenges assertively other agencies when she feels that concerns about a young person are not being taken seriously. Staff actively support young people to be aware of risks and to manage their safety. Some excellent work is taking place to help a young person recognise damaging relationships. This work includes advice about finding ways to avoid people who try to take advantage of him and get him into trouble. The manager and staff’s detailed understanding of relational trauma and attachment theory helped them to create a social environment where young people have a strong sense of safety and well-being. Staff work positively and confidently with young people

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How well children and young people are helped and protected: outstanding

to find the best way possible to support, empower and help them to feel safe. Staff use acceptance and nurturing to encourage positive behaviour. Targeted and reasonable sanctions are helping to change young people’s negative behaviour. For example, restricting a young person’s time on technology has been effective in reducing aggressive behaviour. When young people struggle with strong emotions, staff work with them to find constructive solutions. The manager has used mediation successfully to repair and nurture a young person’s relationship with a member of staff following a serious situation. The young person said, ‘The staff are supportive when I need it. They understand me and how I like to deal with things. I’m able to talk to them and sort things out.’

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The effectiveness of leaders and managers: outstanding

The manager provides inspirational and highly effective leadership. She is very ambitious Inspection report children’s home: SC423460 5 for young people to feel safe, to be happy and to do exceptionally well. This ethos is easily seen in every aspect of the quality of care that young people receive, as well as in the staff’s professional practice. The manager and staff make sure that young people live in an incredibly safe, warm, settled and fun family home that meets their needs and enables them to reach their full potential. The manager has a detailed understanding of the progress that each young person is making and makes sure that they are always cared for in line with their agreed plans. The manager is quick to identify when young people are struggling and takes suitable action to make sure that they get the best possible help. She uses productive working relationships with social workers, as well as education and health services colleagues, to

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The effectiveness of leaders and managers: outstanding

help young people achieve better outcomes. The manager has created the right environment for staff to provide young people with an excellent standard of care and consistency. Staff are very knowledgeable, experienced, highly skilled and motivated. They are tenacious, resilient and do not give up trying to make a positive difference to young people’s lives. The manager provides each member of staff with excellent support, guidance and encouragement. Staff have regular opportunities through practice-related supervision and team meetings to reflect on young people’s progress, their own performance, and to share and develop their skills and knowledge. The manager supports and encourages staff to develop expertise through good-quality training relevant to the needs of the young people. Staff make the most of their training opportunities and use their learning to improve the effectiveness of how they support

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The effectiveness of leaders and managers: outstanding

young people. Thorough external scrutiny by an independent person and comprehensive reviews of the quality of care help the manager to continue to make improvements that benefit young people.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC423460 6 Inspection report children’s home: SC423460 7

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Children’s home details

Registered provider: Teen-Works Care Limited

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Children’s home details

Registered provider address: Lonsdale & Marsh, Orleans House, Edmund Street, Liverpool L3 9NG

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Inspector

Nick Veysey, social care inspector Inspection report children’s home: SC423460 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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