Children's home run by The Serendipity Centre Limited in Eastleigh

Inspection report for children’s home - monitoring visit: SC463558 1 SC463558

p.1

The Serendipity Centre Limited

Monitoring visit Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is registered to provide care for up to six children. It is privately owned by an organisation which has other homes and a therapeutic educational setting in the vicinity. Its statement of purpose states that it specialises in caring for girls who have experienced significant trauma resulting in emotional, behavioural and social difficulties.

p.1

Information about this children’s home

A manager has recently been appointed who intends to apply for registration with Ofsted.

p.1

This monitoring visit

This monitoring visit was carried out following the inadequate judgement made at the full inspection on 19 June 2018. Two compliance notices, in relation to the protection of children standard and the leadership and management standard, were issued.

p.1

This monitoring visit

The purpose of this monitoring visit was to assess if the provider had met the two compliance notices, which had completion dates of 10 August 2018.

p.1

A compliance notice was served under Regulation 12 (2)(a)(vii)(e)

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

p.1

A compliance notice was served under Regulation 12 (2)(a)(vii)(e)

In particular, the standard in paragraph (1) requires the registered person to ensure that staff are familiar with, and act in accordance with, the home’s child protection policies and that the effectiveness of the home’s child protection policies is monitored regularly.

p.1

A compliance notice was served under Regulation 12 (2)(a)(vii)(e)

The senior managers have conducted a full review of the safeguarding policies and procedures. They have identified the gaps and omissions and subsequently rewritten Inspection report for children’s home - monitoring visit: SC463558 2 the safeguarding policies and procedures in line with current legislation and good practice. There are clear procedures for reporting any safeguarding concern promptly and guidance on the action to be taken by safeguarding leads. A safeguarding tracking tool has been introduced to ensure that a timeline is kept of the action taken, and by whom, when dealing with a concern.

p.1

A compliance notice was served under Regulation 12 (2)(a)(vii)(e)

The senior managers have identified the gaps in staff training and understanding of safeguarding practice. They have produced a plan with suitable timescales which demonstrates how they will develop staff knowledge and practice in the future.

p.2

A compliance notice was served under Regulation 12 (2)(a)(vii)(e)

The senior managers have undertaken a review of the information they have in ‘cause for concern’ forms and incidents since the last inspection, and have concluded that there are no current safeguarding issues that need to be addressed.

p.2

A compliance notice was served under Regulation 12 (2)(a)(vii)(e)

The senior managers have introduced various tools to measure and track the practice of the home, ensuring that there is professional curiosity within the appraisal of any issues that arise. They have set up regular safeguarding meetings to formally review actions taken.

p.2

A compliance notice was served under Regulation 12 (2)(a)(vii)(e)

The steps set out to meet this compliance notice are completed.

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that helps children aspire to fulfil their potential.

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

In particular, the standard in paragraph (1) requires the registered person to—

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

 ensure that staff have the experience, qualifications and skills to meet the needs of each child

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

 understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

 use monitoring systems and review systems to make continuous improvements in the quality of care provided in the home.

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

The senior managers have reviewed and rewritten the statement of purpose to reflect the needs of children that the home can accommodate, and reflect the conditions of registration. They have undertaken a review of staff experience and training against the new statement of purpose. They have identified any shortfalls in training needs and produced a training plan with suitable timescales for completion.

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

The senior managers have undertaken a review of the current consultation systems for children to give their views. They have identified ways to improve the current Inspection report for children’s home - monitoring visit: SC463558 3 systems and have an advanced plan to install a telephone especially for children. They accept that a culture of informal listening to children needs to be established over time, so that children can talk freely about how they feel each day without the need to resort to formal processes. At this monitoring visit, children raised no concerns about punitive and extended sanctions. Inspectors noted that the number of sanctions given since the full inspection was low, and that these were proportionate and appropriate.

p.2

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

The director of care has undertaken a review of the most recent regulation 45 report and rewritten it in line with the quality standards. There are clear plans to use data from the new recording and monitoring systems in the home to inform future reports, and to include children’s views on the quality of care. This will inform the development of the home. There are now delegated responsibilities to ensure that the report is written and submitted to Ofsted when the manager is absent from the home.

p.3

A compliance notice was served under Regulation 13 (1)(a)(2)(c)(f)(h)

The issues set out in this compliance notice are met.

p.3

Inspection date Inspection type Inspection judgement

19/06/2018 Full Inadequate 16/05/2017 Full Good 31/10/2016 Full Good 29/06/2016 Interim Declined in effectiveness Inspection report for children’s home - monitoring visit: SC463558 4

p.3

Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

p.4

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC463558 5

p.4

Children’s home details

Registered provider: The Serendipity Centre Limited

p.5

Children’s home details

Registered provider address: 1 st Floor, Goodlands House, St Luke’s Close, Hedge End, Southampton SO30 2US

p.5

Inspectors:

Keith Riley, lead social care inspector Amanda Harvey, social care inspector Inspection report for children’s home - monitoring visit: SC463558 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.5

Inspectors:

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.6

Inspectors:

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.6

Inspectors:

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.6