Children's home run by Cambian Childcare Limited in Stockport

Inspection report children‟s home: SC450992 1 SC450992 Registered provider: Cambian Childcare Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This service is registered for six children with complex needs. Ofsted registered the manager in 2017.

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Information about this children’s home

Inspection dates: 9 and 10 May 2018 and 25 to 26 June 2018

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: improved effectiveness

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good

Enforcement action since last inspection: none Inspection report children‟s home: SC450992 2

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Inspection date Inspection type Inspection judgement

13/03/2018 Interim Improved effectiveness 31/07/2017 Full Requires improvement to be good 02/03/2017 Interim Improved effectiveness 14/07/2016 Full Requires improvement Inspection report children‟s home: SC450992 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children‟s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home‟s statement of purpose. (Regulation 14(1)(a)(b)(2)(a))

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Requirement Due date

This is in particular reference to staff sufficiency, location of home and impact on other children.

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Requirement Due date

The registered person must compile in relation to the children‟s home a statement (“the statement of purpose”) which covers the matters listed in Schedule 1. (Regulation 16 (1))

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Requirement Due date

Specifically, ensure that the statement of purpose accurately describes how the accommodation is currently used, the registered number of young people and how the home promotes positive gender role models for young people. 10/08/2018 Inspection report children‟s home: SC450992 4

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Overall experiences and progress of children and young people: good

Young people benefit from the care that is provided to them by a caring and committed staff team. Staff understand the young people well, appreciating the implications of young people‟s earlier life experiences on their current behaviour and presentation. Staff tailor individual routines around the specific needs of each young person and ensure that they receive timely and appropriate specialist services to meet their needs.

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Overall experiences and progress of children and young people: good

Staff make sure that young people‟s physical and emotional health needs are met. They support and encourage young people to attend regular health appointments. Staff are persistent and advocate well for young people to ensure that they receive the appropriate support.

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Overall experiences and progress of children and young people: good

Staff promote education. This has resulted in some young people returning to full-time education after considerable gaps. For those young people not yet receiving full-time education provision, staff actively advocate on their behalf to secure this. Staff encourage young people to engage with individual tutors, they ensure that young people have clear routines and that they engage in meaningful alternative activities while full-time provision is being looked for.

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Overall experiences and progress of children and young people: good

Young people enjoy living in a comfortable, spacious and very well maintained environment. Staff encourage young people to take care of the house and take pride in their home. This helps young people to learn important self-care skills.

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Overall experiences and progress of children and young people: good

Young people express their views on all aspects of the home through weekly meetings with staff. There are also regular individual key-work sessions between staff and young people.

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Overall experiences and progress of children and young people: good

Young people know how to make a complaint, including by using of external professionals and advocacy services. This helps them to feel confident that any complaints they make will be addressed quickly

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Overall experiences and progress of children and young people: good

The manager and staff know the importance to young people of maintaining family relationships. They support young people to have positive and safe contact with their family and friends, even when they live a distance from the home.

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Overall experiences and progress of children and young people: good

Some young people are admitted to the home in an emergency, while others benefit from more planned transitions. Staff support young people to settle into their new home well. However, managers do not consistently carry out risk assessments of young people who are new to the home. As a result, they sometimes do not consider the staff‟s ability to meet young people‟s needs, their compatibility with existing young people, or the suitability of the home‟s location. This means that the needs of some young people may not be appropriately met, and the progress of others may be limited. Inspection report children‟s home: SC450992 5

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How well children and young people are helped and protected: good

While the number of incidents of some young people going missing have decreased since coming to live at the home, others continue to be of concern. If young people do go missing from home, staff respond swiftly and appropriately. Staff are proactive and try to locate the missing young person. They also maintain a detailed chronology and liaise well with other safeguarding bodies to learn lessons from return interviews. Staff manage risk well. Young people‟s risk assessments show an understanding of the concerns for each young person and the strategies that staff need to use to reduce risk. Good staffing levels assist with this process.

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How well children and young people are helped and protected: good

Consequences for inappropriate actions of young people are clear. Staff use key-working sessions effectively to provide young people with the support that they need to increase their safety and understand how to make safer choices.

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How well children and young people are helped and protected: good

Staff successfully de-escalate most incidents of challenging behaviour. Physical interventions are only needed on rare occasions to keep individuals safe. Debriefs with young people and staff are evident following an incident.

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How well children and young people are helped and protected: good

The complex needs of young people have led to some serious incidents that have required the assistance of the police. In collaboration with other agencies, staff have supported the young people involved in these incidents to move to services that are more suitable. Following any incident of challenging behaviour, the staff carry out individual work with the young person. There is oversight and review by the manager, who seeks to learn lessons to prevent any future occurrences.

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The effectiveness of leaders and managers: good

The registered manager has a clear vision for the home. She joined the home last year as an experienced manager and she is appropriately qualified. Staff speak positively about the manager and appreciate that she leads by example. The registered manager is passionate about achieving the best outcomes for young people and advocates strongly for them. She is ably supported by an experienced and committed deputy, who is currently undertaking her management qualification. The staff team is relatively new and inexperienced, with just over half of the team being qualified. The remaining staff are either completing their probation or undertaking their qualifications. The manager is taking appropriate steps to improve their knowledge and skills and has a strong development plan in operation. She is keeping occupancy levels low and staffing ratios high to reflect the current competency of the team. The deputy

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The effectiveness of leaders and managers: good

takes an active role in mentoring seniors.

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The effectiveness of leaders and managers: good

Staff feel well informed by the company‟s induction and training programme. With the support of the managers and mental health clinician attached to the home, staff are building positive relationships with young people. Staff receive regular, supportive supervision and an annual performance appraisal. The Inspection report children‟s home: SC450992 6 manager also prioritises training and development opportunities for staff. This helps to motivate staff, who show a commitment to working in the home. When staff practice falls below expected standards, the manager responds appropriately. This helps staff to learn from what has happened and contributes to maintaining good quality care for young people. The statement of purpose does not reflect the current operation of the home. The independence flats that were a feature of the home‟s registration and are referred to in the statement of purpose are not being used for young people. Consequently, the

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The effectiveness of leaders and managers: good

document does not adequately explain the current arrangements and facilities available. Furthermore, the statement of purpose does not accurately reflect the number of young people that the home is registered to care for. An inaccurate statement of purpose has the potential to mislead those who read it. There are only two male members of staff. The manager has taken effective action to ensure that young people have positive male role models in their lives. This is not reflected in the statement of purpose. The manager works well with other professionals involved with young people. They speak positively about her enthusiasm and commitment. Social workers say that staff keep them up to date with any developments and they always feel welcome when they visit the home. The manager is aware of the strengths and weaknesses of the home. She is keen to drive forward improvements.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC450992 7

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Children’s home details

Registered provider: Cambian Childcare Ltd

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Children’s home details

Registered provider address: Cambian, Waterfront, Hammersmith Embankment, Chancellors Road, London, Middlesex W6 9RU

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Inspector

Anne Daly, social care inspector David Morgan, social care inspector Inspection report children‟s home: SC450992 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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