Children's Home run by Cambian Childcare Limited in Shropshire

Inspection report children‟s home: SC476267 1 SC476267 Registered provider: Cambian Childcare Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care and accommodation for up to five young people, aged between eight and 18, who have complex behaviours due to childhood trauma. Staff work therapeutically in a nurturing environment. The home is privately owned. The registered manager was registered with Ofsted in August 2017 and is appropriately experienced. She aims to complete her diploma 5 in leadership and management by October 2018.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not judged

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Enforcement action since last inspection:

At the inspection on 20 and 21 November 2017, the home was judged to be inadequate. Ofsted suspended the home‟s registration from 24 November 2017 to 24 February 2018. A monitoring visit took place on 19 January 2018 and a further interim inspection took place on 13 March 2018. Inspection report children‟s home: SC476267 2

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Inspection date Inspection type Inspection judgement

13/03/2018 Interim Not judged 20/11/2017 Full Inadequate 28/02/2017 Interim Declined in effectiveness 16/08/2016 Full Good Inspection report children‟s home: SC476267 3

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff if the registered person considers, or staff consider, a placing authority‟s or a relevant person‟s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child‟s needs are met in accordance with the child‟s relevant plans. (Regulation 5 (c)) 02/08/2018

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Requirement Due date

The registered person must keep the behaviour management policy under review and, where appropriate, revise it. The registered person must ensure that within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”) has spoken to the user about the measure. (Regulation 35 (2)(3)(b)(i)) 02/08/2018

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Overall experiences and progress of children and young people: good

Since the last inspection, the registered manager and staff have continued to make improvements to the home. These improvements provide young people with a comfortable environment in which to live. There are many positive touches, including pictures, which reinforce a homely atmosphere.

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Overall experiences and progress of children and young people: good

Staff make every attempt to develop a good relationship with young people which is based on warmth and trust. Staff listen to young people and where possible will act on a young person‟s wishes. For example, one young person had asked to start going to swimming at the local leisure centre. The young person is now enjoying attending on a regular basis.

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Overall experiences and progress of children and young people: good

Young people are encouraged to engage in regular one-to-one key-worker sessions with staff. These conversations take place frequently and cover a variety of topics relevant to young people‟s needs. Consequently, young people are provided with the opportunity to improve their behaviour and have the chance to discuss personal matters that may be on their minds. Inspection report children‟s home: SC476267 4 When young people arrive at the home, they quickly begin to engage in education, either at school or at the home. Communication between school and staff is good.

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Overall experiences and progress of children and young people: good

Staff facilitate family contact. Staff will often support supervised contact to enable young people to spend more time with their family. This support has helped to strengthen relationships with family members.

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How well children and young people are helped and protected: good

The registered manager manages safeguarding concerns well. She closely monitors incidents and when required makes prompt referrals to partner agencies. Good partnership working with the in-house clinical team means that information sharing is everyday practice.

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How well children and young people are helped and protected: good

Young people are not currently at risk of child sexual exploitation or radicalisation. However, staff receive training on how to support the young people should this be the case.

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How well children and young people are helped and protected: good

At the interim inspection visit in April 2018, one requirement was made. This concerned the lack of multi-agency input within the home‟s location risk assessment. The registered manager has worked closely with key partners to ensure that the location risk assessment has been updated. As a result, staff can consider any additional matters relating to risks within the community.

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How well children and young people are helped and protected: good

Staff have good links with the local police. The registered manager uses the opportunity to discuss issues such as exploitation hotspots and local crime.

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How well children and young people are helped and protected: good

Some young people‟s behaviour has been particularly challenging since the last inspection. On occasions when physical restraint is necessary to prevent serious harm, the records made by staff receive management oversight. However, the recordings do not always reflect that the young person has had the opportunity to talk about the physical restraint with someone who was not directly involved in the incident. This reduces the effectiveness of monitoring and review.

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How well children and young people are helped and protected: good

Staff ensure that all young people have care plans in place that hold important information about their care. However, one young person‟s care planning document is missing information from their placing authority. Despite the registered manager raising this with the local authority, she has not escalated the matter in the best interests of the young person.

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How well children and young people are helped and protected: good

Since the last inspection, there have been no incidents when young people have gone missing from the home or have been absent without agreement. However, all staff are knowledgeable about procedures to follow if this should happen.

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The effectiveness of leaders and managers: good

Inspection report children‟s home: SC476267 5 The registered manager is committed to improving the service for the young people‟s benefit. The recent stability of the team has increased staff morale.

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The effectiveness of leaders and managers: good

Staff receive good-quality supervision which focuses on the needs of young people. This means that staff can reflect on practice.

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The effectiveness of leaders and managers: good

Staff receive regular training to enable them to meet the young people‟s individual day- to-day needs. There is a detailed training plan in place to enhance specialist training for staff.

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The effectiveness of leaders and managers: good

Staff discuss young people‟s progress in team meetings and reflect on new strategies to help young people to make further progress.

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The effectiveness of leaders and managers: good

The manager works well with families and professionals. This approach is central to practice in the home and ensures that the service meets the aims and objectives contained in the statement of purpose.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC476267 6

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: Cambian, Waterfront, Hammersmith Embankment, Chancellors Road, London, Middlesex W6 9RU

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Inspector

Lisa Walsh: social care inspector Inspection report children‟s home: SC476267 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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