Setting

Services

Social Services Directorate PO Box 297 County Hall Chelmsford Essex CM1 1YS

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Services

9th February to 16th April 2004 Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Essex Local Authority Fostering Services Page 1

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Name of Authority

Essex Local Authority Fostering Services

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Address

Social Services Directorate, PO Box 297 County Hall, Chelmsford, Essex, CM1 1YS

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Address

Social Services Directorate, PO Box 297 County Hall, Chelmsford, Essex, CM1 1YS

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Registration Conditions Apply ?

Date of last inspection 04/03/03 Essex Local Authority Fostering Services Page 2 Date of Inspection Visit 9th February 2004 ID Code

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Registration Conditions Apply ?

Name of Inspector 1 Jenny Elliott 076559

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Ann Goldsmith / Sue Cook Essex Local Authority Fostering Services Page 3

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D.3. Provider’s agreement

Essex Local Authority Fostering Services Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the National Care Standards Commission (NCSC) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Essex Local Authority Fostering Services. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Essex Local Authority Fostering Services Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED.

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INSPECTION VISITS

Essex Fostering Service provides planned, emergency and respite care fostering services for children with a range of needs and in a broad range of circumstances.

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INSPECTION VISITS

The service is structured by location and specialism. This comprises of four geographically designated locality teams, one countywide Adolescent Fostering Team, one countywide Central Placements Team, a Family Partnership Team and three Shared Care Teams, whose services include foster care. The whole service is centrally managed by the Head of Children and Families Services, based at County Hall, Chelmsford. Essex Local Authority Fostering Services Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.)

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Inspector’s Summary

Inspectors noted significant developments in the Essex Fostering Service during this inspection. These included the Corporate Parenting Service, promoting the education of looked after children and young people. In addition links with specialised health services had been improved and the use of this expertise to promote the best interests of young people through the fostering panel. Generally the functioning of the fostering panel was felt to be greatly improved.

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Inspector’s Summary

Carers continued to speak positively about the support they received from the fostering service’s link workers. Staff were positive about peer and line management support. In a few instances formal support mechanisms (supervision) did not meet requirements. A number of specialist carers felt they would benefit from meeting with carers in similar situations. Young people were positive about their carers and their experience of the fostering service.

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Inspector’s Summary

The records inspected were largely satisfactory, and there was evidence in some files that they had been audited by team managers. Some information was incomplete, some unsigned or undated, this has been reflected in the main body of the report.

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Inspector’s Summary

Challenges facing the service include a failure to promote equality and the valuing of diversity. There was a lack of planned training and support particularly with regard to the promotion of diversity, equality and general awareness of the needs of young people and children from ethnic minority groups, for staff, carers and young people. Training, generally, was not led by a coherent strategy designed to provide staff and carers with the skills needed to promote the interests of looked after children and young people.

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Inspector’s Summary

Overall Essex Fostering Service was felt to be offering a satisfactory or good service to most children and young people. Essex Local Authority Fostering Services Page 7

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

Essex Local Authority Fostering Services Page 8

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Essex Local Authority Fostering Services Page 9

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date 10 August 2004

Essex Local Authority Fostering Services Page 10

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements and recommendations are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

(schedule 1) FS3 The registered person must ensure that full and satisfactory information is available in respect of staff employed. 30/09/04

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS1 The statement of purpose should be updated to reflect the current office premises of fostering teams.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS1 The fostering service should consider how it is able to make the children’s guide more accessible to children with disabilities.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS1 The fostering service should ensure all children and young people receive copies of the children’s guide. Essex Local Authority Fostering Services Page 11 4 FS2 The manager needs to address how they will achieve a qualification at Level 4 National Vocational Qualification in Management (or equivalent) by 2005.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 FS6FS4 The fostering service should review its procedures for ensuring quality performance and the well being of children and young people placed, particularly where exemptions to the usual fostering limit are agreed.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 FS7 The fostering service should ensure, through training, supervision and other means that the service provided values diversity and promotes equality.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS30FS17 FS7 The service should develop its use of the BAAF competency award framework consistently across the service.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 FS8 The service should implement the matching tool it has developed.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS23FS19 FS9FS7 The service should develop a clear training strategy to ensure staff and carers have up to date information in the core aspects of providing a fostering service.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 FS9 The service should review its system for the central collation of child protection concerns to ensure full records are held.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 FS12 The fostering service should ensure that copies of health plans are kept on children’s files.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

12 FS16FS20 The fostering service should ensure that, in the absence of line managers, staff are suitably supervised.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

13 FS22 The fostering service should review and develop its support and supervision services for specialised carers.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

14 FS25FS24 The fostering service should ensure all documentation is signed and dated.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

15 FS30 The fostering service should ensure full information is available to panels in advance of decisions being made.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

16 FS32 It is recommended that the fostering service has policies and procedures, implemented in practice, to meet the particular needs of carers who are family or friends of looked after children and young people.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

17 FS24 The service should ensure it provides information required by the Commission in respect of any incidents affecting the well being of looked after children. Essex Local Authority Fostering Services Page 12

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 26

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals • Directors of Social services NA • Child protection officer YES • Specialist advisor (s) NA • Local Foster Care Association YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 09/02/04 Time of Inspection 10.00 Duration Of Inspection (hrs) 207 Essex Local Authority Fostering Services Page 13 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Essex Local Authority Fostering Services Page 14

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 2

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There is a clear statement of the aims and objectives of the fostering service and of

Essex Fostering Service has a well laid out Statement of Purpose containing the areas of information required by Regulation and National Minimum Standard. However, it requires updating to provide current information in respect of office premises. The information in respect of services provided by teams was variable. Staff interviewed as part of the inspection process, were aware of the statement of purpose.

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There is a clear statement of the aims and objectives of the fostering service and of

The (interim) Children’s guide was not being used consistently. The service must consider how this can be made more relevant to children with disabilities. Although the children’s guide continues to be an interim document, while a more child focussed version is developed in consultation with children and young people, it continues to contain the information required by regulation and national minimum standard.

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There is a clear statement of the aims and objectives of the fostering service and of

The development of the more child centred and ‘owned’ document continues to be encouraged. Essex Local Authority Fostering Services Page 15

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3

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work efficiently and effectively and have the necessary knowledge and experience of

The Head of Children and Families reported they were in discussion with training advisers about obtaining relevant qualifications, the Commission awaits updating on the detail of this.

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work efficiently and effectively and have the necessary knowledge and experience of

Team managers and senior practitioners have a wide range of experience and qualifications to support their work. Team managers were positive about support from peers and their line managers to develop and carry out local roles.

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work efficiently and effectively and have the necessary knowledge and experience of

One new manager of an existing team identified their training needs and planned attendance on suitable courses prior to taking up the position. Another relatively new manager advised that training had been accessed to supplement gaps in experience.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 2

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Any persons carrying on or managing the fostering service are suitable people to run

The personnel records of nineteen staff, in a range of roles were inspected. There were gaps in the recruitment checks required by the Fostering Services Regulations in some files. These included CRB checks, six of the thirteen records for social workers and three of the six records of administrative staff included evidence that CRB checks had been undertaken.

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Any persons carrying on or managing the fostering service are suitable people to run

The authority obtains one reference for existing staff recruited to new posts within the department. Telephone confirmation, of written references, were not routinely evidenced. In addition proof of identity, photographs and proof of qualifications were not always on file.

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Any persons carrying on or managing the fostering service are suitable people to run

However all of the files inspected had application forms, interview notes, copies of contracts and evidence that probationary periods had been successfully completed. Essex Local Authority Fostering Services Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 1

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There are clear procedures for monitoring and controlling the activities of the

The records relating to a small number of emergency and exemption placements were inspected. There were concerns about how some of these were monitored and what reviewing processes were in place to ensure children placed were as safe as possible.

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There are clear procedures for monitoring and controlling the activities of the

Examples were seen of exemptions continually given over a 3-4 year period despite the fostering panel stating it ‘must not happen again’. Examples were also seen of carers looking after children outside of their original approval.

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There are clear procedures for monitoring and controlling the activities of the

Team staff and managers were aware of the supervision and review systems in place for carers. These were not always implemented due to pressures on staff time. The majority of staff reported receiving supervision in line with or exceeding minimum standards, one team who had been without a manager for some time had received no supervision in that period, although staff from that team said they felt supported by senior managers.

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There are clear procedures for monitoring and controlling the activities of the

The statement of purpose provides information about payments to carers.

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There are clear procedures for monitoring and controlling the activities of the

The Commission were advised of the death of two children in the last 12 months. At the time of writing this report the Commission were still awaiting details of one of these incidents.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to NCSC in last 12 months: 2

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 2

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. X Serious illness or accident of a child. X Outbreak of serious infectious disease at a foster home. X Actual or suspected involvement of a child in prostitution. X

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Serious incident relating to a foster child involving calling the police to a

foster home. X Serious complaint about a foster parent. X Initiation of child protection enquiry involving a child. X

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to NCSC about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Essex Local Authority Fostering Services Page 17

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3

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Standard 5 (5.1 - 5.4)

Team managers and staff spoken with during the inspection were clear about their responsibilities and the line management structure of the service. Staff said they felt supported by their peers and line manager, and were clear about the person to contact in the absence of that person.

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Standard 5 (5.1 - 5.4)

Job descriptions seen were clear and adequately reflected duties and responsibilities. Essex Local Authority Fostering Services Page 18

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 2

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The fostering service makes available foster carers who provide a safe, healthy and

Concerns expressed under standard four, in respect of the number of children and young people placed with a carer, are reflected here in respect of whether a foster home can comfortably accommodate all who live there. (standard 6.2). The quality of accommodation seen during visits to carer’s homes was satisfactory. Evidence was seen on file that annual reviews included checks on the standard of accommodation.

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The fostering service makes available foster carers who provide a safe, healthy and

Carers confirmed that health and safety was covered in preparation training. Individual carers and the carer’s council were aware that they might be contacted as part of the inspection of the fostering service.

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The fostering service makes available foster carers who provide a safe, healthy and

Responses from children and young people, to questions in the survey about help received from carers, were positive about the support given in respect of eating healthily and keeping fit.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 2

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The fostering service ensures that children and young people, and their families, are

The service continues to face challenges in its attempts to meet the needs of children and young people in terms of racial origin, language and culture. Inspectors were advised of initiatives taking place at a central level, including training for staff. However, training and support for carers working with children and young people of a different ethnic origin or whose first language was not English, was not evidenced during the inspection.

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The fostering service ensures that children and young people, and their families, are

Form F assessments did not indicate that valuing diversity was addressed in an effective manner, or that social workers were necessarily confident about the issue.

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The fostering service ensures that children and young people, and their families, are

Family Partnership Teams working with children and young people with profound disabilities did have access to specific services and adaptations. Carers working with these teams reported good access to information about special needs, but also said they would welcome training in specialist areas. One carer felt this lack of training had had a negative impact on a young persons access to recreational pastimes. Essex Local Authority Fostering Services Page 19

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 2

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carers only if they represent appropriate matches for a child for whom a local

The experience of matching described by carers was variable. Carers working with the specialised services of the adolescent fostering and family partnership teams reported as being satisfied with the matching process. These teams were also found to be more likely to use competencies assessed through the Form F as part of the matching process.

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carers only if they represent appropriate matches for a child for whom a local

Carer’s experience of the Central Placement Team was mixed, one carer reported that the team had responded well to a request not to contact them due to the complex demands of a current child. Other carers felt that the Central Placement Team were often under pressure to place a child and matching considerations were not necessarily taken into account, they felt it could be particularly difficult for new carers to refuse placements.

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carers only if they represent appropriate matches for a child for whom a local

The service has developed a matching tool that, when completed, should provide the placements team with good information from which to begin the matching process. Completed forms were not seen on files, carers and social workers had not experienced them in practice at the time of the inspection.

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carers only if they represent appropriate matches for a child for whom a local

Social workers gave examples of carers who found it difficult to say ‘no’. This was sometimes put forward as an explanation as to why some carers consistently accommodated children in excess of placement limits.

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carers only if they represent appropriate matches for a child for whom a local

There was no evidence that the service provided planned support for trans-racial placements or training for carers.

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carers only if they represent appropriate matches for a child for whom a local

Two young people said their carers always consulted with them before accepting another placement. Essex Local Authority Fostering Services Page 20

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 2

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The fostering service protects each child or young person from all forms of abuse,

Carers contacted as part of the inspection held copies of the ‘Safe-caring’ booklet. Carers confirmed they had undertaken training in safe caring as part of their preparation to foster course. There were no expectations in respect of refresher training for general carers, many carers had not updated training in this area since completion of the preparing to foster course. Family members of one foster carer were known to look after placed children on occasion, there was no evidence on file that they had completed training, been assessed or were supervised to carry out this role.

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The fostering service protects each child or young person from all forms of abuse,

During the inspection it was identified that the centralised collating system of child protection issues did not encapsulate all the child protection issues that had occurred within the service.

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The fostering service protects each child or young person from all forms of abuse,

The questionnaire in use at this inspection to elicit views of children and young people, did not gather specific information in respect of bullying. However in the questionnaires returned and discussions with children, young people and those advocating on their behalf, bullying was not raised as an issue. A number of those returning questionnaires said they felt safe and cared for within their foster home.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3

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encouraged to maintain and develop family contacts and friendships as set out in

The authority had been forward thinking in respect of developing a policy enabling looked after children to ‘sleep-over’ at friend’s houses.

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encouraged to maintain and develop family contacts and friendships as set out in

Written records, discussions with carers’, children and young people evidenced a positive approach to maintaining contact with families.

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encouraged to maintain and develop family contacts and friendships as set out in

In discussion, carers’ were clear about their role in promoting contact in the interest of children whilst ensuring the safety and well being of those children. Carer’s also described support they had received from link workers when experiencing difficulties with contact issues. Essex Local Authority Fostering Services Page 21

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3

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others significant to the child, are sought over all issues that are likely to affect their

Twenty-seven children and young people completed questionnaires as part of the inspection. Twenty-two of these said that carers often or sometimes asked them for their opinions and ideas. Nineteen said that they were asked about their carers and eleven about the fostering service.

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others significant to the child, are sought over all issues that are likely to affect their

Twenty children reported that their social workers often or sometimes met with them on their own to ask about their opinions.

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others significant to the child, are sought over all issues that are likely to affect their

The service runs a ‘See, Hear, Say Group’ for looked after young people in the County. Young people from this group were involved in producing the Children’s Guide to the service, currently under development. The group is held in Chelmsford, which may not be a convenient location for many young people. Inspectors were advised that the young people attending the group varied between meetings, but the numbers attending were small. The service should consider how this could be made more accessible to a wider range of young people.

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others significant to the child, are sought over all issues that are likely to affect their

The development of practice in respect of allowing children to ‘sleep-over’ at friend’s houses (as referred to above) was a change made after listening to children’s views.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 2

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training appropriate to her/his age and understanding to enable informed participation

Specialist health care professionals have been recruited as panel members since the last inspection, this was viewed as a significant development.

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training appropriate to her/his age and understanding to enable informed participation

There was evidence of good links at local team level with general and specialist health care services. Although the Adolescent Fostering Team felt that a priority system designed to give young people in need access to Children and Family Counselling Service and Lionmede (a non-residential family/child support centre) services was not always effective.

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training appropriate to her/his age and understanding to enable informed participation

Health plans were not routinely seen on files. Essex Local Authority Fostering Services Page 22

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3

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child or young person in foster care and ensures that she/he is encouraged to attain

The authorities corporate parenting service (CPS) is a noteworthy development. An inspector had an opportunity to hear, in some detail, about the work of the CPS and plans for future developments, which reflect the high priority being attached by Essex County Council to the education of looked after children. Social workers reported that children and young people still experienced discrimination in education, but were positive about the development and potential of the corporate parenting service. Children and young people reported through questionnaires that foster carers helped them with homework, making sure they had necessary equipment for school, attended open evenings and school meetings and generally support them with their school life.

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child or young person in foster care and ensures that she/he is encouraged to attain

Inspectors heard from young people at the See, Hear, Say Group, who said they had received lap-top computers to help them with GCSE course work and two people who had attended a residential study session for looked after children. This was spoken of very highly, the young people said they felt safe being with a group of children from similar circumstances in an environment where they were not asked questions about their home situation.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3

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The fostering service ensures that their foster care services help to develop skills,

This area was not specifically targeted at this inspection. However, sample care plans and statements from staff and carers, reflected that the individual development needs of children, relevant to their age and understanding, were addressed. Essex Local Authority Fostering Services Page 23

p.24

The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

p.25

number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

p.25

Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 2

p.25

Any people working in or for the fostering service are suitable people to work with

As reflected in Standard 2, the inspection of staff records revealed inconsistent application of the authorities recruitment procedures.

p.25

Any people working in or for the fostering service are suitable people to work with

There was evidence that all staff were interviewed, but not that references were checked (Standard 15.3). Not all files contained evidence that CRB checks had been carried out (15.4). Discussions with staff, and information provided by the service suggested that all social work staff were suitably qualified (or working towards a suitable qualification), however copies of qualification certificates were not held in all personnel files.

p.25

Any people working in or for the fostering service are suitable people to work with

Some teams used staff on a sessional basis to undertake assessments, but always used qualified staff.

p.25

Any people working in or for the fostering service are suitable people to work with

Unqualified, outreach workers supported social workers in some teams. This role was highly valued by the team, staff felt outreach workers were able to provide quality time for looked after children and young people. Outreach workers were supported and supervised by qualified social workers.

p.25

Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3

p.25

Staff are organised and managed in a way that delivers an efficient and effective

Comments under standards 2 and 4 also refer to this standard.

p.25

Staff are organised and managed in a way that delivers an efficient and effective

There was a clear management structure understood by all staff. Caseloads reflected those stated in the statement of purpose. Many of the staff spoken to felt caseloads were manageable, although some staff felt targets to increase carers and levels of bureaucracy had put added pressure on workloads and detracted from the 1:1 work they were able to carry out with carers. Essex Local Authority Fostering Services Page 24 As previously mentioned staff said they felt supported by their peers and immediate line manager. Most, but not all, social work staff had received regular supervision. Staff said they had access to a wide range of training and generally felt supported by policies and procedures in place.

p.25

Staff are organised and managed in a way that delivers an efficient and effective

Most teams felt the administrative support available was adequate. Fostering service social workers were clear about their roles and the roles of children’s social workers. Carers felt that fostering social workers provided a good link between them and the children’s social workers.

p.26

Staff are organised and managed in a way that delivers an efficient and effective

The authorities policies and procedures were accessible in each office.

p.26

qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 2

p.26

qualified staff and recruits a range of carers to meet the needs of children and young

The authority had set some challenging recruitment targets for new carers.

p.26

qualified staff and recruits a range of carers to meet the needs of children and young

Most fostering teams reported a full staff complement, where vacancies existed they were being covered by agency staff whilst permanent staff were being recruited, or waiting to start.

p.26

qualified staff and recruits a range of carers to meet the needs of children and young

As previously mentioned, staff spoke positively about their teams and generally about workloads and training opportunities. Staff valued terms and conditions and schemes such as retention bonuses.

p.26

qualified staff and recruits a range of carers to meet the needs of children and young

The assessment process for carers was clear. There was inconsistency in respect of the use of competency based assessments and, as previously mentioned, evidence that some staff were not confident in respect of assessing applicants attitude to diversity.

p.26

The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3

p.26

The fostering service is a fair and competent employer, with sound employment

The service’s records continue to reflect robust employment procedures, with the exceptions in practice as previously noted.

p.26

The fostering service is a fair and competent employer, with sound employment

Systems were in place for the supervision and support of carers and staff. There was one fostering team and a small number of carers who had not been supervised in line with the services own policies. However staff and carers spoken to said they felt supported in their roles. Out of hours support was felt to have improved since the last inspection.

p.26

The fostering service is a fair and competent employer, with sound employment

Some concern was raised at the Carers Council in respect of the currency of guidance available for carers in cases of investigation, this was being actively addressed by the service. Essex Local Authority Fostering Services Page 25

p.26

There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 2

p.27

There is a good quality training programme to enhance individual skills and to keep

Foster service staff spoke positively about training opportunities. Training was described by fostering service staff as being ‘offered’. There was not a sense that minimum requirements (beyond qualification) were set by the service, there had been a lack of training in respect of issues such as child protection and valuing diversity. Both of these were listed as proposed training for 2003-2004.

p.27

There is a good quality training programme to enhance individual skills and to keep

The service did not have its own training service for staff, but links into the authority wide provision. It was not clear how well the services priorities were communicated through this structure.

p.27

Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 2

p.27

Standard 20 (20.1 - 20.5)

Staff reported feeling supported in their roles by peers and line managers. Each office visited had a strong sense of team spirit and clear team goals. Staff in all but one team reported receiving regular supervision and annual appraisals, this was supported by records held. One team had been without a manager for some time and arrangements had not been made to provide supervision in this period.

p.27

Standard 20 (20.1 - 20.5)

Teams held regular team meetings and kept records of key decisions from those meetings. Staff also said they felt their line managers were approachable and available for advice outside of formal supervision and other meetings.

p.27

Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 4

p.27

Standard 21 (21.1 - 21.6)

All carers interviewed said they felt supported by their fostering service worker and comfortable raising issues with them. Carers also felt that generally the relationship between themselves, foster service social worker and children’s social worker was positive, that where there had been any concerns the foster service social worker proved to be helpful in sorting things out.

p.27

Standard 21 (21.1 - 21.6)

The out of hours service established specifically for foster carers was identified as being very useful and a reassuring resource. Essex Local Authority Fostering Services Page 26

p.27

The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 2

p.28

The fostering service is a managed one that provides supervision for foster carers

Reports from carers and evidence from records demonstrated that the standards of supervision largely met the requirements of this standard including unannounced visits. However one of the exceptions to this related to a carer caring for a large number of children.

p.28

The fostering service is a managed one that provides supervision for foster carers

Foster care agreements were in place in all files inspected. Carers confirmed they had received handbooks. Out of hours support was felt to be satisfactory. Carers said that payments were usually dealt with promptly and that there had been a general improvement in this area.

p.28

The fostering service is a managed one that provides supervision for foster carers

A number of teams offer support groups for carers and some arrange activities for carer’s children. Some specialised support groups (e.g. male carers) were in place or being considered. Some groups of carers including those working with children with disabilities and kinship carers said they would welcome the opportunity to meet with similar carers to ease the isolation they sometimes felt.

p.28

The fostering service is a managed one that provides supervision for foster carers

There was information available about procedures to deal with investigations into allegations, although there was some discussion at the Foster Carer Council as to the currency of information available and the time being taken to review information.

p.28

provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 2

p.28

provide high quality care and meet the needs of each child/young person placed in

The quality of training provided was not inspected. There appeared to be no overall structure or specific policy relating to the forward planning, delivery or auditing of training for foster carers (see also comments under standard 19 relating to staff). At the time of inspection information was sent to carers in the form of flyers, or newsletters and carers were given the opportunity to apply for courses. A number of carers said that the location of training, or time of training was inconvenient or they were not given enough notice to make arrangements for attending. Foster service staff advised that training was now being addressed as part of the annual household review, but that this was a recent development.

p.28

provide high quality care and meet the needs of each child/young person placed in

The foster carer council were aware of the shortfalls in the overall design and delivery of foster carer training. Carers had recommended a move to a modular system of training that has been endorsed by the management of fostering services. The communication and links between identification and analysis of training needs and the strategic development of training must be developed by the fostering service to meet its own growing demands. The service should also review requirements in respect of refresher and general post-approval training for all carers, as well as the particular needs of kinship carers. Essex Local Authority Fostering Services Page 27

p.28

The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

p.29

maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

p.29

Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 2

p.29

Relevant information from the case records is made available to the child and to

There were a number of unsigned and undated documents seen in files. Health assessments were not generally seen as part of the foster service records. A number of files had been audited by team managers. The audit had identified missing information and action had been taken to address shortfalls, this was seen as a positive monitoring strategy.

p.29

Relevant information from the case records is made available to the child and to

Carers were provided with lockable boxes to store information about children placed. Essex Local Authority Fostering Services Page 28

p.29

The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 2 As described above some of the records inspected had been audited internally by the fostering service. Generally records inspected were up to date, files well organised and information easily accessible. There were a number of records that were unsigned and/or undated.

p.30

The fostering service's administrative records contain all significant information

Records were stored securely in lockable cabinets in all the offices visited. Carers were provided with lockable boxes to store information in their homes.

p.30

The fostering service's administrative records contain all significant information

Foster carers were aware of their rights to access information. One carer raised concerns about the withholding of information in situations were allegations were made, to protect looked after children. The service should review its policies to ensure clear information is provided for carers about this.

p.30

The fostering service's administrative records contain all significant information

Due to the size of the service it has not been possible to collate all of the information for the table below.

p.30

The fostering service's administrative records contain all significant information

Number of current foster placements supported by the agency: 1264 Number of placements made by the agency in the last 12 months: X

p.30

months:

X Number of new foster carers approved during the last 12 months: X Number of foster carers who left the agency during the last 12 months: 40

p.30

Maximum £

178.08 Essex Local Authority Fostering Services Page 29

p.30

The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

p.31

Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3

p.31

Standard 26 (26.1 - 26.5)

The offices visited as part of the inspection were felt to be fit for purpose. Two teams operated from limited office space, however the inspector was advised that one team was hoping to move to a more suitable room shortly, and arrangements had been made for some staff in the second team to work from home pending suitable re-location of the office.

p.31

Standard 26 (26.1 - 26.5)

Appropriate storage was found in all offices, no health and safety hazards were identified. Essex Local Authority Fostering Services Page 30

p.31

The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

p.32

The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3

p.32

The agency ensures it is financially viable at all times and has sufficient financial

Essex Fostering Service is financed fully by Essex County Council. Services for children and families receive a high priority within the County Council. It is understood that the service believes this will continue to be the case within the next budgetary year, despite increased pressures.

p.32

The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3

p.32

The financial processes/systems of the agency are properly operated and maintained

Essex Fostering Service forms part of Essex Social Services and, as such, is directly financially supported in full by Essex County Council. It has dedicated budget headings and team managers are designated budget holders. Functions are supported by county procedures and regular audit. Managers within the service are responsible for reviewing budgets and budgetary performances on a regular basis. Essex Local Authority Fostering Services Page 31

p.32

cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3

p.33

cost of caring for each child or young person placed with him or her. Payments are

Carers interviewed had not experienced any difficulties receiving allowances or expenses. Kinship carers said they were not in receipt of the full allowance, the statement of purpose does not make reference to any differential in payments. Essex Local Authority Fostering Services Page 32

p.33

The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

p.34

Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 2

p.34

Fostering panels have clear written policies and procedures, which are implemented

The fostering services panel procedures addressed the requirements of this standard and were implemented in practice including the quality assurance function. The operation of the panel had developed significantly since the last inspection. This was felt to be particularly evident in the strategies employed to appropriately recruit and train panel members and on- going efforts to ensure diversity of panel members.

p.34

Fostering panels have clear written policies and procedures, which are implemented

Observation of the panel evidenced that panel members asked relevant and testing questions of applicants and social workers and that the panel chair had a professional and informed view of her role and responsibilities.

p.34

Fostering panels have clear written policies and procedures, which are implemented

An area requiring further development is to ensure that all relevant information is available before decisions are made. Essex CC guidance requires that panel members have an assessment report that includes all of the competencies outlined in the BAAF Form F assessment framework and evidence of an anti-discriminatory approach to parenting. The reports presented to panel, and the majority of assessments seen as part of this inspection were presented in a self reported format by the applicants and at times the depth of analysis by assessing social workers did not compensate for this approach.

p.34

Fostering panels have clear written policies and procedures, which are implemented

Clearer reporting formats for approval notices and filing copies prominently in the carers file, would improve the accessibility of information. Essex Local Authority Fostering Services Page 33

p.34

The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

p.35

have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3

p.35

have policies and procedures, implemented in practice, to meet the particular needs

The shared care services continue to provide short-term and respite care as described at the last inspection. This part of the service has become more integral to the fostering service as a whole and now benefits from being able to better access training and support structures. Essex Local Authority Fostering Services Page 34

p.35

The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

p.36

there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 2

p.36

there is recognition of the particular relationship and position of family and friend

A number of carers who were the family of the looked after child were visited as part of the tracking and explicit sampling undertaken during this inspection.

p.36

there is recognition of the particular relationship and position of family and friend

Carers said they felt supported by the fostering service. A number of people said they felt isolated at times and that where support groups and training existed they did not really feel it was relevant. Some fostering teams said they had planned to provide specific support for this group of carers in the coming year.

p.36

there is recognition of the particular relationship and position of family and friend

The assessment and approval of carers falling in this group was inconsistent. The fostering service must consider the needs of this group of carers and develop assessment, training and support systems to meet those needs. Essex Local Authority Fostering Services Page 35

p.36

Date

Essex Local Authority Fostering Services Page 36

p.38

comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted between 9 February 2004 and 16 April 2004 and any factual inaccuracies:

p.38

comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Essex Local Authority Fostering Services Page 37

p.38

Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary NO

p.39

Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider NO

p.39

Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report

p.39

Action taken by the NCSC in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.39

Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

p.39

report:

Action plan was received at the point of publication YES

p.39

report:

Action plan covers all the statutory requirements in a timely fashion YES

p.39

report:

Action plan did not cover all the statutory requirements and required further discussion

p.39

report:

Provider has declined to provide an action plan

p.39

Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. Essex Local Authority Fostering Services Page 38

p.39

Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

p.40

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.40