Setting

Gateshead Council Fostering Service

Council Offices Prince Consort Road Gateshead Tyne and Wear NE8 4HJ

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Gateshead Council Fostering Service

10th November to the 10th December 2004 Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Gateshead Council Fostering Service Page 1

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Address

Community Based Services, Civic Centre, Regent Street, Gateshead, Tyne and Wear, NE8 1HH

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Fax No: Address

Community Based Services, Civic Centre, Regent Street, Gateshead, Tyne and Wear, NE8 1HH

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Registration Conditions Apply ?

Date of last inspection 6/10/03 Gateshead Council Fostering Service Page 2

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Date of Inspection Visit

10th November – 10 December 2004 ID Code

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Date of Inspection Visit

Name of Inspector 1 Stephen Graham 133310

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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the time of inspection

Christine Pearce (Manager) Gateshead Council Fostering Service Page 3

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D.3. Provider’s agreement

Gateshead Council Fostering Service Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Gateshead Council Fostering Service. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Gateshead Council Fostering Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED.

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INSPECTION VISITS

The Fostering Service is part of the Community Based Services of Gateshead Metropolitan Borough Council. The service continues to provide a number of different types of placements to meet the assessed needs of the young people requiring care and accommodation.

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INSPECTION VISITS

• Pre-adoption children mainly infants • Emergency placements for younger children • Short, medium and long term placements.

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INSPECTION VISITS

The service also have a number of carer’s who are paid a fee and are known as contract carers. Contact carers provide care to:

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INSPECTION VISITS

• Emergency placements • Remand placements • Task focused placements that aim to return the young person home or prepare them for independent living • Mother and baby placements • Long term and shared care for disabled children

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INSPECTION VISITS

The service also provides respite care with Respite and Home from Home carers. The council have obtained funding to develop Treatment Foster Care, which will improve placement choice for young people.

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INSPECTION VISITS

At the time of the inspection the service were supporting 182 placements. Gateshead Council Fostering Service Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) This was the third inspection of Gateshead Social Service Department’s fostering service under the Fostering Service Regulations 2002. As with previous inspections the service was seen to have been pro-active in working to meet previous requirements and good practice recommendations and continues to work to further improve the overall quality of the services provided.

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Standard met

The Fostering Service has a Statement of Purpose (SoP) and children’s guide that detail all required information and are subject to annual review. The manager confirmed that current arrangements to ensure that children continue to have access to the children’s guide will continue to be reviewed.

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Both of the assessed standards were met

The manager of the fostering service has the necessary professional qualifications and experience to manage this service and has commenced training to obtain a managerial qualification as detailed in the Fostering Service Regulations 2002. The content of the personnel records examined as part of the inspection were satisfactory. Although files examined did not include copies of qualifications, there was evidence to support that the documents had been checked at interview. It was agreed that proof of identity for staff should include a recent photograph as required by Schedule 1.

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Both of the assessed standards were met

The manager demonstrated a clear understanding of the activities of the service. Arrangements for senior staff to deputise for the manager in her absence are in place. Responsibilities and processes for communication within the service are clearly outlined and discussion with staff and carers confirmed that they are aware of these.

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Seven of the nine assessed standards were met

The service continues to work to improve the recruitment rate of carers from ethnic minority groups. A continued shortage of carers has led to some placements being made outside the carer’s approval status. However the number of these has further reduced since the previous inspection to a relatively low number. These continue to be closely monitored.

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Seven of the nine assessed standards were met

Visits to foster carers and discussion with children in their care indicated that they provide a good service. Additional post approval training for carers aimed at providing “Safer Care” to children has been introduced as planned. Safe caring guidelines are agreed with each foster carer, as are agreements on acceptable sanctions. Gateshead Council Fostering Service Page 7 The agency continues to maintain an anti-bullying policy. This has been further revised and updated to provide additional guidance to carers where children face difficulties at school. None of the children interviewed or who responded by questionnaire indicated that they were being bullied. The manager has a system in place to monitor any allegations of neglect or abuse. Child protection procedures are in place and are utilised appropriately.

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Seven of the nine assessed standards were met

Consultation with young people continues to be given key importance. There is a full time Children’s Rights Officer and a support officer. The agency works to ensure that children continue to have access to extensive essential information, however a number of responses from children highlighted their concerns regarding the effectiveness of direct consultation with them.

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Eight of the nine standards assessed were met

The agency has a number of very experienced staff, with support provided by the administrative team. In discussions, staff demonstrated a good understanding of foster care and the needs of young people. This experience and understanding was reflected in the number of very positive comments of carers regarding the support received from the agency. Recruitment process for carers and staff are thorough.

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Eight of the nine standards assessed were met

There is a clear management structure in place with clear lines of accountability. A standard format is in place to record the supervision of carers. Support visits take place regularly and on the whole are appropriately recorded. There is a good level of retention of experienced staff and carers within the service. Efforts to increase the number of carers available to the service generally have continued. The staff team can participate in joint training with carers and have similar access to appropriate training opportunities. Since the previous inspection the Social Services Departments appraisal system has been fully implemented. The staff team now receive regular planned appraisals as well as ongoing supervision.

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Eight of the nine standards assessed were met

The manager was able to confirm that previous delays in the annual review system have now been overcome and that the reviews of individual carers are regularly scheduled and completed, with a monitoring system in place. The fostering service has clear information and procedures to deal with allegations received and policy outlining the circumstances in which a carer should be removed from the foster care register. Carer files examined contained good evidence of the range of training provided. Attendance at training is encouraged through the timing of courses to make them more accessible to carers and the use of appropriate venues with access to crèche facilities.

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Both of the assessed standards were met

All carers visited during the inspection confirmed that they are provided with sufficient written information about each child to ensure that their care needs can be met. Foster carers spoken to demonstrated an awareness of children’s legal status, understood care plans and were aware of the need to record significant life events in partnership with children. Additional training in record keeping and safe storage has been introduced. Some gaps in LAC documentation continue to be evident and were raised with the Manager for review. The information kept by the agency meets the requirements of Schedule 2 of the Fostering Regulations 2002. Gateshead Council Fostering Service Page 8

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This standard was met

The premises used by the fostering service are suitable for the purpose.

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All three assessed standards met

The service is financially viable and has sufficient financial resources to fulfil its obligations. There are systems to ensure that accounts are appropriately maintained and audited. There is a written policy on fostering allowances, and information on payments is distributed to carers and purchasers each year.

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Standard met

Plans to increase the degree of independence of the chair of the fostering panel are ongoing. Observation of the panel confirmed that members had a good understanding of their task and that the panel as a whole operates efficiently and effectively.

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Standard met

The agency continues to develop and expand this service.

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Standard met

There are policies and procedures in place to support family and friends as carers. Gateshead Council Fostering Service Page 9

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

YES Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

Gateshead Council Fostering Service Page 10

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NA

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Gateshead Council Fostering Service Page 11

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date

Gateshead Council Fostering Service Page 12

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS1 Ensure that each child has a copy of the children’s guide.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS3 A recent photograph should be kept on individual staff files

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS7 The agency should continue to improve the recruitment of carers from a broader range of ethnic communities.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 FS8 Children should be placed within normal fostering limits and the agreed terms of approval of foster carers.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 FS11 Ensure that the processes to consult with children and young people are effective.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 FS21 Reports from carer reviews should be maintained on file.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 FS30 Plans in place to increase the degree of independence of the chair of the panel should be progressed.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10. Gateshead Council Fostering Service Page 13

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 10

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents YES • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 10/11/04 Time of Inspection 10:00 Duration Of Inspection (hrs) 50 Gateshead Council Fostering Service Page 14 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Gateshead Council Fostering Service Page 15

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3

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There is a clear statement of the aims and objectives of the fostering service and of

The fostering service has a Statement of Purpose (SoP) in place. This has been subject to annual review. A children’s guide is also available for foster carers and young people. A copy of this guide is given out to children and young people in an information pack they receive when a placement is made. Questionnaire responses from some young people indicated that they had not received a children’s guide. This was raised with manager who indicated that the process of distribution would be reviewed to ensure that all young people continue to receive it, and that those who may have misplaced it would receive a replacement. Gateshead Council Fostering Service Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3

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work efficiently and effectively and have the necessary knowledge and experience of

The manager of the service is social work qualified and experienced. They have recently commenced training leading to an appropriate management qualification. It was confirmed that this should be completed by July 2005. In discussions throughout the inspection, the manager demonstrated a sound understanding of her role and responsibilities.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3

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Any persons carrying on or managing the fostering service are suitable people to run

The content of information contained in the personnel records examined included evidence demonstrating that CRB checks had been obtained and that two references which specifically asked for concerns about working with children were in place. There was also evidence that documentary proof of qualifications had been checked at interview. Following review of previous guidance, it was confirmed that proof of identity for staff should include a recent photograph as required by Schedule 1. Gateshead Council Fostering Service Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3

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There are clear procedures for monitoring and controlling the activities of the

The manager has systems in place enabling them to monitor and control the activities of the service and to monitor the budget. Responsibilities and processes for communication within the service are clearly outlined and discussion with staff and carers confirmed that they are aware of these. Carers have access to an effective duty system.

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There are clear procedures for monitoring and controlling the activities of the

Since the previous inspection, the agency has provided carers with additional information regarding personal taxation. The management of external placements has been improved through the use of clear placement agreements, monitored by the placements panel.

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There are clear procedures for monitoring and controlling the activities of the

Issues relating to conflicts of interest continue to be detailed within staff guidance. A record of notifications is maintained and was available for inspection.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 3

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 3 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 5 Initiation of child protection enquiry involving a child. 1

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Gateshead Council Fostering Service Page 18

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3

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Standard 5 (5.1 - 5.4)

The manager has a clear job description outlining the duties and responsibilities of the job and in discussions showed a clear understanding of the role, including areas of delegated responsibility.

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Standard 5 (5.1 - 5.4)

The arrangements for an experienced senior practitioner to deputise for the manager in her absence remain in place. Gateshead Council Fostering Service Page 19

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3

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The fostering service makes available foster carers who provide a safe, healthy and

All of the foster homes visited as part of this inspection were warm and well furnished. Each was decorated and maintained to a good standard of cleanliness and hygiene. Health and Safety assessments are completed as part of the carer’s initial assessment. These are re- assessed during un-announced visits and annual reviews, which are now occurring regularly. Health and safety issues are also covered within the training and induction for carers, with additional guidance available in the foster carers handbook. During the examination of carer’s files, one example of a missing “home safety checklist” was noted and highlighted to the manager for action.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3

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The fostering service ensures that children and young people, and their families, are

Discussion with the manager confirmed that the previously recognised shortfall in anti- discriminatory practice training offered to carers has begun to be addressed through the additional training opportunities now provided.

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The fostering service ensures that children and young people, and their families, are

Children with disabilities continue to be provided with appropriate placements and equipment and are supported in accessing activities in the community.

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The fostering service ensures that children and young people, and their families, are

The staff team continue to work with the Northern Consortium of Local Authority Fostering Services. Through this they aim to further develop recruitment strategies and improve the recruitment of carers from a broader range of ethnic communities. Gateshead Council Fostering Service Page 20

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 2

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carers only if they represent appropriate matches for a child for whom a local

The agency continues to utilise the processes in place to appropriately match children and carers. However the ongoing shortage of foster carers continues to cause difficulties in this area. The manager confirmed that this has continued to lead to occasional exemptions outside normal fostering limits and terms of approval being made. External placements can be and are arranged to ensure that children continue to be placed safely. The manager confirmed that the number of carers who had children placed outside their initial approval status in terms of age and maximum numbers had reduced since the previous inspection. The manager closely monitors these situations. The agency continues to work to address these issues through their recruitment programme.

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carers only if they represent appropriate matches for a child for whom a local

Examination of files raised some issues regarding recorded details of placing Social Workers and the presentation of essential information in a consistent manner. These were raised with the manager for review and action.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3

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The fostering service protects each child or young person from all forms of abuse,

Additional post approval training for carers aimed at providing “Safer Care” to children has been introduced as planned. Safe caring guidelines are agreed with each foster carer, as are agreements on acceptable sanctions.

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The fostering service protects each child or young person from all forms of abuse,

The agency continue to maintain an anti-bullying policy. This has been further revised and updated to provide additional guidance to carers where children face difficulties at school. The manager has a system in place to monitor any allegations of neglect or abuse. Child protection procedures are in place and are utilised appropriately.

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The fostering service protects each child or young person from all forms of abuse,

Carers are provided with sufficient information about each child and their circumstances to ensure that they can care for them safely. Where delays occur, particularly with emergency placements, the agency staff team are pro-active in ensuring that essential information is provided to carers. Examination of a sample of children’s files identified occasional gaps in LAC documentation; these were highlighted to the manager.

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The fostering service protects each child or young person from all forms of abuse,

Supervision monitoring sheets are in use and include a record of what documentation carer’s have in place. Foster carers receive support and guidance on diary keeping and recording. From the sample of care files examined, two examples were highlighted to the manager where the normally used notifiable incident monitoring sheets were not in place. Gateshead Council Fostering Service Page 21 Guidance and procedures are provided to Foster Carers to ensure appropriate action is taken where children are missing from care.

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The fostering service protects each child or young person from all forms of abuse,

Eighteen young people completed questionnaires and six were spoken to during the inspection. None reported that they were being bullied.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3

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encouraged to maintain and develop family contacts and friendships as set out in

The agency has a policy on contact, which is provided to carers. Carers spoken to had a clear understanding of the contact arrangements in place for each child. Contact is positively promoted where appropriate. Contact issues continue to be discussed during pre approval training, maintaining contact is promoted in the carer’s handbook.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 2

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others significant to the child, are sought over all issues that are likely to affect their

The agency has a policy on consultation and the manager confirmed that regular steps are taken to ensure that the views of young people, their carers and families are sought. Children continue to have access to the department’s Children’s Rights Officer and a Children’s Rights Support Officer. The agency provides a variety of informative literature to children cared for as well as contact cards to enhance direct communication. A parent’s guide giving information from the Statement of Purpose has been developed.

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others significant to the child, are sought over all issues that are likely to affect their

Despite the steps taken, a number of responses from young people through pre-inspection questionnaires, as well as direct discussion during visits, highlighted their views that they are not asked for their opinion regarding the care received or the service overall. A number also highlighted a lack of information regarding complaints procedures and contact information for the CSCI. As with the responses regarding the children’s guide (standard 1), these were raised with the manager for their ongoing review. Gateshead Council Fostering Service Page 22

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3

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training appropriate to her/his age and understanding to enable informed participation

Interviews with carers and responses through pre-inspection questionnaires confirmed that carers felt able to meet the health care needs of the children and young people they cared for. Files examined confirmed that young people are registered with G. P.’s and dentists. Health issues continue to be covered during induction and post-approval training for carers.

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training appropriate to her/his age and understanding to enable informed participation

The manager reported that the agency utilise dedicated psychological services for looked after children, the social work therapy team, a dedicated consultant paediatrician and nurse for life service. The sexual health co-ordinator for looked after children works directly with the children in foster care.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3

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child or young person in foster care and ensures that she/he is encouraged to attain

All of the children seen during the inspection were in education, all were positive regarding the support received from carers. Discussion with carers confirmed their commitment and steps taken to support the educational needs of each child.

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child or young person in foster care and ensures that she/he is encouraged to attain

The fostering service continues to work closely with colleagues in the RELAC Team, who have responsibility for the educational achievement of looked after children. The annual “Celebrating Achievement” event, organised by the agency continues to be used to encourage educational involvement and achievement by young people.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 Due to the age of the children involved, only limited evidence was available from the example files case tracked. The evidence seen was positive and indicated that children are being supported in their development toward adult living.

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The fostering service ensures that their foster care services help to develop skills,

Appropriate guidance is provided to carers. The manager highlighted agency access to the full time co-ordinator of the “Teenagers to Work” scheme” to maximise employment and training opportunities for young people. Young people also receive support from the leaving care team with pathway planning reported to be in place. Gateshead Council Fostering Service Page 23

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3

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Any people working in or for the fostering service are suitable people to work with

The fostering team are all appropriately qualified, trained and have been CRB checked. Recruitment procedures are in place. The agency has a number of very experienced staff, with support provided by the administrative team. In discussions staff demonstrated a good understanding of foster care and the needs of young people. This experience and understanding was reflected in the number of very positive comments of carers regarding the support received from the agency.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3

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Staff are organised and managed in a way that delivers an efficient and effective

There is a clear management structure in place with clear lines of accountability. The manager monitors individual workloads.

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Staff are organised and managed in a way that delivers an efficient and effective

A standard format is in place to record the supervision of carers, this includes monitoring of training suggested to and completed by carers. One example of an incomplete training record was highlighted to the manager for action.

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Staff are organised and managed in a way that delivers an efficient and effective

Examination of carer’s files indicated that support visits take place regularly and on the whole are appropriately recorded. One example where notes failed to indicate whether contact had been by telephone or direct visit was highlighted to the manager for review, as was an example of a recently scheduled visit where the file had not been updated to confirm that this had taken place. Gateshead Council Fostering Service Page 24

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3

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qualified staff and recruits a range of carers to meet the needs of children and young

There is a good level of retention of experienced staff and carers within the service. Efforts to increase the number of carers available to the service generally have continued.

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qualified staff and recruits a range of carers to meet the needs of children and young

Staff at the agency utilise the comprehensive assessment process in place to assess the qualities, competences and aptitude of prospective carers. Within the foster carer files examined all information relevant to approval were in place, however, one example was seen to be poorly organised and filed. There were also examples of CRB monitoring sheets being used inconsistently. These issues were highlighted to the manager for review.

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3

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The fostering service is a fair and competent employer, with sound employment

Carers continue to benefit from individual support from their fostering social worker and additional out of hours support from the Emergency Duty Team. The service continues to support peer contact for carers. The ‘telephone tree’ of contact telephone numbers remains available to them. As in previous inspections, carers spoken to continue to be very positive about the level of support they receive from the fostering team. There is a whistle-blowing policy, provided to staff and carers.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3

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There is a good quality training programme to enhance individual skills and to keep

The fostering team work closely with the training section to promote and effectively monitor carers attendance at training. A training directory is provided to carers. The fostering team continue to monitor the contents of the directory to ensure that it offers training identified in the Fostering Service National Minimum Standards 2002.

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There is a good quality training programme to enhance individual skills and to keep

The staff team can participate in joint training with carers and have similar access to appropriate training opportunities. The manager monitors individual induction into post and the ongoing training and developmental needs of each staff member. This is reviewed through individual supervision and appraisal. A record of this is maintained within staff files. Gateshead Council Fostering Service Page 25

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3

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Standard 20 (20.1 - 20.5)

Policies and procedures for the agency are well organised and presented and readily available to the staff team.

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Standard 20 (20.1 - 20.5)

The manager provides regular supervision to each staff member and maintains a record of these. Individual supervision contracts are in use, although appropriately detailed, occasional examples of these being unsigned were highlighted to the manager for action. Regular team meetings take place with the content of discussions and decisions recorded. All staff spoken to were very positive regarding the service overall and the support received from colleagues and the manager.

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Standard 20 (20.1 - 20.5)

Since the previous inspection the Social Services Departments appraisal system has been fully implemented. The staff team now receive regular planned appraisals. A record of these is maintained and was made available for inspection.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 2

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Standard 21 (21.1 - 21.6)

The agency has clear policies and procedures which outline how carers will be supported. This covers all the points outlined in National Minimum Standard 21.2.

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Standard 21 (21.1 - 21.6)

The role of the supervising social worker was clear to all foster carers interviewed as well as the workers themselves. Carers spoken to knew how to access support, including outside office hours.

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Standard 21 (21.1 - 21.6)

Annual review reports are prepared in partnership with carers with copies maintained on file. The manager was able to confirm that previous delays in the annual review system have now been overcome and that individual carer reviews are regularly scheduled and completed, with a monitoring system in place. Evidence from the selection of carer files examined highlighted delays in the administrative process, with some reports not yet on file. These examples were confirmed to the manager for review and action.

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Standard 21 (21.1 - 21.6)

There was evidence of appropriate communication between the fostering service and placing social workers with regard to the welfare of children placed. Gateshead Council Fostering Service Page 26

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3

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The fostering service is a managed one that provides supervision for foster carers

Foster Care Agreements are maintained on file and are compliant with Regulation 28 (Schedule 5 checklist); one example where the terms of approval had not been fully completed was highlighted to the manager for review. Foster carers receive a handbook covering all the points outlined in Standard 22.5. Practical support is provided and includes all areas outlined in standard 22.7.

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The fostering service is a managed one that provides supervision for foster carers

Supervising social workers maintain frequent telephone contact with carers and undertake regular home visits. Occasional un-announced visits are also completed. A record of all contact is maintained on each individual file. Carers spoke very positively about the quality of support provided by agency staff.

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The fostering service is a managed one that provides supervision for foster carers

Informal networking takes place between foster carers and is supported by the agency.

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The fostering service is a managed one that provides supervision for foster carers

Complaints policy and an appropriate complaints procedure are in place.

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The fostering service is a managed one that provides supervision for foster carers

The fostering service has clear information about procedures to deal with allegations received and policy outlining the circumstances in which a carer should be removed from the foster care register.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3

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provide high quality care and meet the needs of each child/young person placed in

Carer files examined contained good evidence of the range of induction training provided. Subsequent training attended is recorded on individual monitoring sheets and maintained on file. Foster carer review reports also include detail of training attended.

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provide high quality care and meet the needs of each child/young person placed in

As in previous inspections, the records available on each file examined indicated variations in the amount of training undertaken by individual carers. However, discussion with the manager and the evidence on file confirmed that the agency continue to work to reinforce the importance of ongoing training and development with each carer.

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provide high quality care and meet the needs of each child/young person placed in

Attendance at training is further encouraged through the timing of courses to make them more accessible to carers and the use of appropriate venues with access to crèche facilities. Gateshead Council Fostering Service Page 27

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3

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Relevant information from the case records is made available to the child and to

Carers visited during the inspection confirmed that they are provided with sufficient written information about each child to ensure that their care needs could be met. Foster carers spoken to demonstrated an awareness of children’s legal status, understood care plans and were aware of the need to record significant life events in partnership with children.

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Relevant information from the case records is made available to the child and to

All foster carers visited were found to be storing information in a secure manner, and were aware of what they should record and share with the fostering service.

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Relevant information from the case records is made available to the child and to

Since the previous inspection, guidance and training on how to establish and maintain filing systems have been introduced and is being provided. Carers confirmed that they receive ongoing guidance and support with regard to record keeping.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 The information kept by the agency meets the requirements of Schedule 2 of the Fostering Regulations 2002.

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The fostering service's administrative records contain all significant information

As in previous inspections, case files for children and carers continue to be securely stored and are well maintained.

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The fostering service's administrative records contain all significant information

The figures below include planned short break and respite arrangements. Gateshead Council Fostering Service Page 28 Number of current foster placements supported by the agency: 182 Number of placements made by the agency in the last 12 months: 293

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months:

Number of new foster carers approved during the last 12 months: 25 Number of foster carers who left the agency during the last 12 months: 15

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Maximum £

392.00 Gateshead Council Fostering Service Page 29

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3

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Standard 26 (26.1 - 26.5)

The premises used by the fostering service are suitable for their purpose. There is sufficient space, secure lockable storage and appropriate measures in place to safeguard IT systems. Gateshead Council Fostering Service Page 30

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3

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The agency ensures it is financially viable at all times and has sufficient financial

The Local Authority maintains management of the fostering services finances at a strategic level. Information provided during the inspection confirmed that the service is financially viable and has sufficient financial resources to fulfil its obligations.

p.32

The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3

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The financial processes/systems of the agency are properly operated and maintained

The pre-inspection information showed that there are systems for ensuring the services accounts are appropriately maintained and audited. Gateshead Council Fostering Service Page 31

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3

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cost of caring for each child or young person placed with him or her. Payments are

There is a written policy on fostering allowances, and information on payments is distributed to carers and purchasers each year. Carers are made aware of allowances and expenses payable in advance of children being placed. Gateshead Council Fostering Service Page 32

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3

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Fostering panels have clear written policies and procedures, which are implemented

The inspector met with the chair of panel, and observed a panel meeting. The chair was very clear with regard to the overall role and function of the panel. Current plans to increase the degree of independence of the chair were reviewed, with negotiations to facilitate this confirmed to be currently ongoing. Through review of panel papers and observation of the panel itself, it was clear that members had a good understanding of each assessment presented, and put forward appropriate questions on each case. The meeting was seen to be quorate.

p.34

Fostering panels have clear written policies and procedures, which are implemented

Panel members are provided with written policies and procedures, including guidance when the panel may not be in agreement. Members hold a broad range of appropriate skills and knowledge and have undergone appropriate checks and clearances prior to commencing their duties. The service manager confirmed that these checks were currently in process for one recently appointed panel member. The agency is continuing to review the provision of ongoing training opportunities for panel members. Gateshead Council Fostering Service Page 33

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3

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have policies and procedures, implemented in practice, to meet the particular needs

The service continues to offer short breaks and has appropriate policies and procedures in place. Gateshead Council Fostering Service Page 34

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

p.36

there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3

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there is recognition of the particular relationship and position of family and friend

The agency has a number of relatives and friends approved as foster carers. There are policies and procedures in place both to assess and support them. Gateshead Council Fostering Service Page 35

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Date

Gateshead Council Fostering Service Page 36

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 10 th November – 10 December 2004 and any factual inaccuracies:

p.38

comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Gateshead Council Fostering Service Page 37

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider NO

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

p.39

Action taken by the CSCI in response to the provider’s comments:

NO Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

p.39

report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion NO

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report:

Provider has declined to provide an action plan NO

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Gateshead Council Fostering Service Page 38

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

p.40

relating to the inspection conducted on the above date(s) and that I agree with

the statutory requirements made and will seek to comply with these.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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Gateshead Council Fostering Service / 10th November to the 10th December 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Gateshead Council Fostering Service / 10th November to the 10th December 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Gateshead Council Fostering Service / 10th November to the 10th December 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Gateshead Council Fostering Service / 10th November to the 10th December 2004

S0000054507.V149015.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Gateshead Council Fostering Service / 10th November to the 10th December 2004

The paper used in this document is supplied from a sustainable source

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