Setting

Team

London Borough of Hackney 205 Morning Lane Hackney London E9 6JX

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. London Borough of Hackney Fostering Team Page 1

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Name of Authority

London Borough of Hackney Fostering Team

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Address

London Borough of Hackney, 205 Morning Lane, Hackney, London, E9 6JX

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Fax No: Address

London Borough of Hackney, 205 Morning Lane, Hackney, London, E9 6JX

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Date of latest registration certificate

Date of last inspection 2/3/04 London Borough of Hackney Fostering Team Page 2 Date of Inspection Visit 7th February 2005 ID Code

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Date of latest registration certificate

Name of Inspector 1 Ms Sandra Jacobs-Walls 073288

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Date of latest registration certificate

Name of Inspector 2 Mrs Kristen Judd 073292

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Mr. Paul Owen, Ms Jacinta Prevost-Cooper London Borough of Hackney Fostering Team Page 3

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D.3. Provider’s agreement

London Borough of Hackney Fostering Team Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of London Borough of Hackney Fostering Team. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. London Borough of Hackney Fostering Team Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. The London Borough of Hackney Social Services provides a comprehensive fostering service as part of its overall service provision to children who are looked after by the Local Authority. The fostering teams restructured over a year ago and are an integral part of Hackney’s Children and Family Services.

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INSPECTION VISITS

The primary role of the Hackney fostering service is to recruit foster carers from the local area and to find suitable placements for children. A diverse group of foster carers are sought from a range of social, ethnic and religious backgrounds to match children/young people requiring foster placements.

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INSPECTION VISITS

The following services are provided: an initial enquiry duty desk for people interested in fostering; the assessment of applicants, group preparation and training for prospective carers. Ongoing training, information, support and seminar days are available and experienced carers are encouraged to participate in NVQ level 3 training. All carers are assigned a supervising social worker that is responsible for the monitoring and support of foster carers and placements. Staff of the fostering service come from a range of professional backgrounds and generally reflect the ethnic makeup of the local community.

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INSPECTION VISITS

Experienced carers offer support, advice, mentoring and friendship to newly recruited foster carers. Support groups and social events are organised by the service and foster carers have access to a staffed ‘out of hours’ phone line and the emergency duty social work team. Membership of Hackney Foster Care Association and Fostering Network is also available.

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INSPECTION VISITS

Foster carers receive allowances and separate fees. They have access to a quarterly newsletter, equipment loans and computers and a range of professionals who can offer support (e.g. designated LAC education and health specialists). Carers are expected to work closely with the children/young peoples’ social worker in order to maximise placement success. Approved foster carers and their performance is reviewed annually and presented to the fostering panel for re-approval/de-registration decisions. London Borough of Hackney Fostering Team Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) London Borough of Hackney Fostering Team Page 7 The annual announced inspection of the London Borough of Hackney Social Services fostering service was conducted over the course of one week in February 2005. The inspection was wide ranging and involved the review of the fostering agency’s policies and procedures, interviews with senior managers, team managers, social work staff, specialist staff, foster carers and young people looked after. The agency’s fostering panel, convened in January was observed by an inspector, as was one foster care training session. In addition, questionnaires were forwarded to all foster carers and young people placed with them at the time of the inspection. Responses received were generally very positive about services offered and provided by the fostering service. Inspectors noted the consistent

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Inspector’s Summary

comments made by foster carers about the marked improvement in the quality of the service over the past twelve months.

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Inspector’s Summary

The findings of the inspection were extremely encouraging. It was clear to the inspectors that there had been significant developments within the service since the last inspection a year ago that has impacted positively in the service achieving its primary aims and objectives.

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Inspector’s Summary

As a result of the inspection findings, four requirements are made.

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Inspector’s Summary

The inspectors would like to thank all staff, foster carers and young people who co-operated and contributed to the inspection process.

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Statement of Purpose (Standard 1)

This standard was met in full. Inspectors reviewed the fostering service’s newly revised Statement of Purpose document. This is a clear statement of the aims and objectives of the fostering service and of the facilities and services it provides. The document is comprehensive and was found to be in compliance with all information as required. Information provided to young people ‘Looked After’ was also comprehensive, summarising services provided.

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Fitness to provide or manage a fostering service (Standards 2- 4)

Of the two standards assessed, both were met. Senior managers of the fostering service were qualified and very experienced to manage the service. Both the head of the children’s resource service and the fostering service manager had extensive childcare and management experience and possessed relevant professional qualifications. General staff of the fostering service also held relevant qualifications; inspectors were satisfied that all had received relevant training to safe guard and promote the welfare of children and young people.

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Management of the fostering service (Standards 4- 5)

Of the two standards assessed one was met, one was almost met. Inspectors were impressed that this year clear procedures were in place for the monitoring and controlling of the activities of the fostering service. Detailed information regarding all aspects of the service was efficiently maintained and produced. Monitoring systems of the service had greatly improved since the previous inspection. Newly developed systems had clearly increased the efficiency and effectiveness of the overall service. Inspectors noted however, that over the course of the year no notifications as required by the Fostering Services Regulations had been made to CSCI. The service must develop systems to ensure that the Commission is informed of all appropriate significant events. London Borough of Hackney Fostering Team Page 8

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Securing and promoting welfare (Standards 6- 14)

Of the nine standards assessed all nine were met. In reviewing individual foster carer files, speaking with foster carers and looked after children and examination of foster placement accommodation, inspectors were satisfied that foster carers provided a safe, healthy and nurturing environment. The service has a very strong ethos of valuing diversity and promoting equality, which was explored and keenly demonstrated throughout the service consistently. Good efforts are made by the service to appropriately match children and young people with carers and child protection procedures are clear and robustly implemented. As appropriate, children and young people are encouraged to maintain family contact and friendships while in placement; there was consistent evidence that in managing these situations the best interest of the young person was considered paramount. Consultation with children looked after was effective, good

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Securing and promoting welfare (Standards 6- 14)

attention was paid to educational and healthcare needs of young people. Good provision is in place to address the needs of teenaged young people looked after by the local authority.

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Of the nine standards assessed one was almost met, six were met and two were met

by exceeding the standard. Following the re-structuring of the service over a year ago, the management and organisation of staff had improved significantly, the retention of staff and the decision of some temporary staff to become permanent members of the fostering team is a considerable achievement. However, staff personnel files must consistently evidence all staff information as required. Support and supervision for staff and carers are consistent and sound. The service is highly commended for its success in recruiting new foster carers and for meeting identified performance targets in this aspect of the service. The fostering service is also commended for consistent, quality and meaningful training provided to foster carers in an effort to meet well the needs of children and young people placed with them. Inspectors were very impressed by the developments in the support and training of potential and

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Of the nine standards assessed one was almost met, six were met and two were met

approved foster carers evident this year.

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Records (Standards 24 – 25)

Of the two standards assessed both were met. Inspectors were satisfied that the fostering service ensured that current and comprehensive case records were maintained for every looked after child in foster care placement. The service has an access to policy file, which facilitates young people accessing information about their histories while placed in local authority care. Inspectors noted the increased efficiency of administrative systems utilised by the fostering service on a number of differing levels.

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Fitness of Premises for use as Fostering Service (Standard 26)

Of the one standard assessed, this was not met. Inspectors continued to be impressed by the fostering service’s local resource centre, which is used by carers for training and support group attendance and by young people who attend the homework club. However the main office building utilised by staff of the fostering service was considered unsuitable and wholly inadequate for the purpose of the service. Staff interviewed spoke candidly of the difficulties posed by limited office space, in particular, the acute shortage of meeting rooms. Staff alluded to poor work performance as a result of the office environment, some staff associated the conditions of the premises as contributing to staff sickness. Inspectors were extremely concerned for the over crowded work conditions of staff and strongly encourage the department’s senior personnel to address this situation London Borough of Hackney Fostering Team Page 9

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Financial Requirements (Standards 27 – 29)

Of the three standards assessed, all three were met. The review of administrative processes and in speaking with relevant personnel and foster carers, the inspectors were satisfied that the service was financially viable, with adequate systems to ensure that appropriate foster carer payments were made in a timely fashion.

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Fostering Panels (Standard 30)

This standard was met. An inspector observed the service’s fostering panel that was convened in January. The panel was organised efficiently and effectively and explored well issues presented. Discussion and the decision making process was democratically facilitated and it was clear that the panel contributed to the quality assurance framework of the fostering service.

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Short term Breaks (Standard 31)

This standard was met. Short term breaks for children and young people is a component of the department’s preventative strategy and is used to accommodate young people at risk of experiencing family breakdown. A number of foster carers are approved as short-term carers only to, in part, provide provision of emergency placements.

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This standard was almost met

The provision of kinship foster placements is in need of development. Inspectors were satisfied that this process was clearly underway, but intended plans need to be actioned. Inspectors acknowledged that the lack of development in this area of service was due in part to a key specialist post remaining vacant. London Borough of Hackney Fostering Team Page 10

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

London Borough of Hackney Fostering Team Page 11

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NO London Borough of Hackney Fostering Team Page 12

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date 1 st April 2005

London Borough of Hackney Fostering Team Page 13

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 43(1) FS4 The local authority senior fostering manager must ensure that CSCI are informed of all appropriate significant events as outlined in Schedule 8 of the Fostering Services Regulations 31/03/05

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STATUTORY REQUIREMENTS

2 20 FS15 The local authority senior fostering manager must ensure that all staff personnel files evidence full information as outlined in Schedule 1 of the Fostering Services Regulations 15/04/05

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STATUTORY REQUIREMENTS

3 23 FS26 Senior managers of Hackney Social Services Department must promptly address the poor work environment of the premises of the fostering service. 01/09/05

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STATUTORY REQUIREMENTS

4 17.1 FS32 The local authority senior fostering manager must develop systems in relation to developing the provision of kinship type foster placements and address the specific support and training needs of kinship foster carers. 01/09/05

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). London Borough of Hackney Fostering Team Page 14 No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 7

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities NA Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals NA • Directors of Social services NA • Child protection officer NA • Specialist advisor (s) NA • Local Foster Care Association NA Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NA • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff NO Interview with panel chair YES Observation of foster carer training YES Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 07/02/05 Time of Inspection 9.30 Duration Of Inspection (hrs) 77

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PART B INSPECTION METHODS & FINDINGS

The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?" London Borough of Hackney Fostering Team Page 15 The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. London Borough of Hackney Fostering Team Page 16

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 The inspectors reviewed the agency’s Statement of Purpose document. The previous annual inspection of the fostering service, conducted in March 2004 had highlighted the need for this document to be revised to contain all information as outlined in the Fostering Services Regulations. The head of service provided inspectors with supplementary documented information that detailed the previously omitted information. This included a detailed structural chart of all personnel employed by the fostering service, information regarding the qualification and general work experience of staff, details of approved foster carer statistics and complaints information. The inspectors were satisfied that with the addition of the supplementary information, the fostering services’ Statement of Purpose fully detailed the aims and objectives of the fostering service and met this standard.

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There is a clear statement of the aims and objectives of the fostering service and of

The ‘Guide for Children Living in Foster Care’ and ‘Being Looked After’ booklet contained information for young people looked after by the local authority who accessed the fostering service. These documents summarised what the service set out to provide and achieve for looked after children. Both documents were reviewed by inspectors at the previous inspection and were considered satisfactory. London Borough of Hackney Fostering Team Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 The Head of Children’s Resources Service has in excess of 20 years social work experience. This includes 15 years at management level (5 years at senior management level).

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work efficiently and effectively and have the necessary knowledge and experience of

The Fostering Service Manager is deputy to the Head of Service and has extensive experience working with children and families and fostering since 1983. She is a qualified practice teacher and has had 5 years experience as a fostering manager for another Borough. She has worked in the child protection and Looked After Children teams. She has advised on fostering and adoption panels and has been involved in the full range of fostering and adoption work. She is also an experienced foster carer. Her qualifications include a DipSW social work qualification and a degree in Social Work, qualification at postgraduate level in Care Policy and Management. Since the last inspection, the fostering service manager has undertaken further management studies.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 All staff working within the fostering teams either had a social work qualification or had obtained other relevant qualifications; for example one member of the staff team interviewed was not a qualified social worker, but had been awarded a Diploma in Management Studies, a course of study that had been supported by the department. Inspectors were satisfied that staff received relevant training with regard to the safeguarding and the promotion of the welfare of children and young people, either via professional study or via ‘in house’ child protection training. London Borough of Hackney Fostering Team Page 18

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 2 Inspectors were satisfied that there were clear procedures for monitoring and controlling the activities of the fostering service and ensuring quality performance. The previous inspection had highlighted deficiencies in data maintained by the service, in particular specific information regarding categories of Children Looked After. Prior to and during the inspection, inspectors were provided with very clear, detailed information that outlined well many differing variables with regard to both Children Looked After generally by the local authority and those Children Looked After who were in fostering placements. Information pertaining to foster carers was very detailed. For example, inspectors were presented statistical information that outlined foster carers general personal details (name address etc), very specific information regarding the ethnicity of foster carers, current placement details,

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There are clear procedures for monitoring and controlling the activities of the

dates of approval, conditions of approval, most recent review etc.

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There are clear procedures for monitoring and controlling the activities of the

Equally, information regarding children and young people in foster placements were similarly detailed with relevant information. Managers of the fostering service commented that in general the collation and maintenance of relevant information had greatly improved as existing systems had been enhanced. Team managers also offered differing statistical information pertaining to the activity of individual teams.

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There are clear procedures for monitoring and controlling the activities of the

Inspectors were particularly impressed by the developments in the systems devised to track and monitor the training and support of all foster carers. The mechanism detailed annual training and support opportunities for foster carers and readily produced data that highlighted scheduled training and training needs. Supervising social workers and foster carers themselves were encouraged to highlight any unmet training need for future consideration.

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There are clear procedures for monitoring and controlling the activities of the

There was good evidence on all foster carer files reviewed of annual audit monitoring. The audit of files is the responsibility of all staff, but particularly team managers and the fostering service manager. These are completed over a period of time, but file audits were generally due for completion annually. Foster carer files reviewed also evidenced individual case supervision was being consistently conducted.

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There are clear procedures for monitoring and controlling the activities of the

It is therefore unfortunate that the inability of the fostering service to inform CSCI of all statutory notification has prevented commendation of this standard as being exceeded. The fostering service must ensure that mechanisms are in place to ensure CSCI are formally informed of all (appropriate) significant events as outlined in Schedule 8 of the Fostering Services Regulations.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 0

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0 Referral to Secretary of State of a person working for the service as 0 London Borough of Hackney Fostering Team Page 19 unsuitable to work with children. Serious illness or accident of a child. 2 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 1

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 3 Initiation of child protection enquiry involving a child. 5

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 The job description for the fostering service manager sets out the duties and responsibilities and the level of delegation with lines of accountability clearly defined. The service manager is accountable to the Head of Children’s Resources Services, and is responsible for the management of team managers within the fostering service, providing supervision and support. She is also responsible for undertaking management audits and service reviews.

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Standard 5 (5.1 - 5.4)

The head of children’s resources services and the fostering service manager are mutually responsible for each other’s roles if either is absent.

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Standard 5 (5.1 - 5.4)

It is the opinion of the inspectors that the previous year’s restructure of service operation to establish three distinct teams with distinct roles has acted to enhance the efficiency of the service and has contributed positively to the effectiveness of the service provision. Managers at all levels keenly demonstrated a consistent ability to lead the service both efficiently and effectively. Their efforts have been supported by improved monitoring systems. London Borough of Hackney Fostering Team Page 20

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 Inspectors reviewed in detail eleven individual foster carer files and interviewed ten foster carers and eight young people in placement. At the previous inspection concerns were expressed for the accommodation provided by two foster carers in particular which inspectors felt impacted negatively on the placement’s ability to provide a safe, healthy and nurturing environment. The head of service commented that communication and liaison with the London Borough of Hackney housing department was ongoing in an attempt to identify and improve upon housing stock potentially available to address the accommodation needs of the fostering service.

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The fostering service makes available foster carers who provide a safe, healthy and

Inspectors this year were generally satisfied that the accommodation of foster carers was subject to annual health and safety checks. Any necessary equipment for children and young people accommodated in placement were promptly provided by the fostering service. This was confirmed by a number of foster carers interviewed as part of the inspection process. Young people interviewed indicated that they were generally happy with the home they lived in and some young people had been supplied with a computer to enhance their educational attainment. Inspectors observed the bedroom space for some of young people interviewed and were satisfied that these areas were appropriately furnished and decorated.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 The London Borough of Hackney fostering service during the last 12 months had successfully recruited increasing numbers of foster carers that are reflective of the local community the area it serves. Inspectors noted clear documentation on Form F’s reviewed, preparation groups and training and subsequent monitoring via supervising social workers of a commitment to explore and encourage equality and the valuing of diversity by foster carers. Carers were consistently assessed in relation to their ability and demonstration of valuing diversity in relation to religion, culture, gender, disability, sexuality etc.

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The fostering service ensures that children and young people, and their families, are

Statistical information pertaining to the ethnicity of both children looked after and foster carers were extremely comprehensive and readily available. Individual files reviewed generally demonstrated good attempts by staff to identify appropriate placements that would effectively meet the religious, cultural and linguistic needs of children and young people.

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The fostering service ensures that children and young people, and their families, are

Training provided by the fostering service during the past twelve months included Caring for a Disabled child and the Placement Needs of Black Children. During the week of the inspection training was provided to carers that explored issues of HIV/AIDS. The staff group London Borough of Hackney Fostering Team Page 21 of the fostering service is very reflective of the local community it services.

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The fostering service ensures that children and young people, and their families, are

Inspectors also noted on Carer’s Supervision Records, completed at home visits, by supervision social workers the consistent enquiry,

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The fostering service ensures that children and young people, and their families, are

“How are needs arising from culture, language and religion being addressed?”

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The fostering service ensures that children and young people, and their families, are

The question solicited varying degrees of responses, most of which were good demonstration of foster carers attempts to embrace and promote issues of diversity within placement.

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The fostering service ensures that children and young people, and their families, are

Managers and staff recognised the need to develop services to respond effectively to increasing numbers of Looked After children who are of Vietnamese origin.

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 There was a strong emphasis on the appropriate matching of young people Looked After with carers who reflected or could meet a range of identified needs. Inspectors noted some exceptions in particular one young person who was placed trans-culturally, some distance away from a community he was familiar with. This situation seemingly was the cause of considerable unhappiness for the young person and some degree of unease for the assigned foster carers. This issue had been explored in a number of formal arenas, including at a number of CLA reviews and foster carer annual reviews to no apparent resolution. Via detailed case tracking, inspectors queried the continued appropriateness of the placement.

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carers only if they represent appropriate matches for a child for whom a local

Inspectors saw other examples of inappropriate matching, (usually arranged under emergency provision) that was addressed promptly resulting in some young people moving to more appropriate placements that best matched and met an array of carefully identified needs. London Borough of Hackney Fostering Team Page 22

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 The Safe Caring policy is contained within the Practice Handbook for Foster Carers and Staff. The inspectors were aware that training is available with regards to child protection for foster carers and that this training is mandatory for all newly approved foster carers.

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The fostering service protects each child or young person from all forms of abuse,

The Placement Agreement, which is signed by foster carers, makes clear the policy on non- use of any kind of corporal punishment.

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The fostering service protects each child or young person from all forms of abuse,

The fostering service has clear child protection procedures in place. This includes the Safe Guarding Policy, which outlines child protection procedures. Child protection training is available to staff of the fostering service and its carers. Further training is available via the preparation and support groups. Details of the Safe Guarding policy are documented in the Practice Handbook for Foster Carers and Staff. The inspectors saw evidence of the annual audit of young people’s files, which noted instances and allegations of abuse against foster carers. Inspectors saw good evidence of all recorded instances of suspected/actual abuse being sensitively, promptly and appropriately addressed by managers of the fostering service.

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The fostering service protects each child or young person from all forms of abuse,

As a feature of the monitoring process, the service records all allegations of abuse. This was reviewed by inspectors, who were satisfied that all allegations and incidents of actual abuse were managed appropriately.

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The fostering service protects each child or young person from all forms of abuse,

Carers interviewed by inspectors confirmed that they had received the Carer’s Handbook and were familiar with the Safe Guarding policies. Most carers illustrated well their understanding of relevant child protection policies and procedures and commented that since the last inspection they had been offered training in Safe Caring and Allegations Against Carers.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 Details of contact arrangements are part of the placement plan and carer’s are expected to ensure that these arrangements are in place.

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encouraged to maintain and develop family contacts and friendships as set out in

Foster carers are provided with additional financial support for transport and other costs involved in ensuring contact with the children’s families.

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encouraged to maintain and develop family contacts and friendships as set out in

Documentation reviewed by inspectors, e.g. placement plan and statutory placement reviews, indicated the child’s wishes and feeling regarding contact arrangements are taken into consideration. Also noted on file were amendments to family contact arrangements, where it was clear that continued contact or the continued frequency of contact was not in the best interest of Children Looked After. Discussions in these instances were well documented and well explored by all involved. Carers also confirmed that the service had provided training focused on contact with birth parents. Difficulties in the management of London Borough of Hackney Fostering Team Page 23 contact with birth parents had been highlighted as cause for concern at the last inspection by foster carers who met with inspectors. Inspectors were pleased to acknowledge that the fostering service had acknowledged and addressed this issue constructively.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 There was evidence on the files reviewed via childcare review minutes and placement planning documents of children’s views and opinions being taken into account. The Guide For Children Living in Foster Care explains how to make a complaint. It was noted in the complaints and allegations book, that all issues reported by children are taken seriously and dealt with accordingly.

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others significant to the child, are sought over all issues that are likely to affect their

As a component of foster care’s annual review process, young people were encouraged to comment on their satisfaction with the level of care received via foster placements.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 Individual files reviewed by inspectors keenly demonstrated good information pertaining to healthcare issues of young people looked after. Children and young people’s files, as expected contained extensive information, while the management of identified healthcare issues were routinely explored with foster carers as part of the supervising social worker visits.

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training appropriate to her/his age and understanding to enable informed participation

Looked After Children and their carers have access to a specialist LAC Nursing Team that is responsible for advising and monitoring the healthcare needs of Looked After Children. Files contained good information about the immunization histories of children in foster placement and monitored routine health checks such as dental, eye and boarding out medicals.

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training appropriate to her/his age and understanding to enable informed participation

One of the young people visited had severe health and development issues when initially placed the inspector was particularly impressed on how much work had been achieved with the young person to aid development, this had involved close liaison with health and educational professionals. The carer was extremely knowledgeable with regards to the young person needs.

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training appropriate to her/his age and understanding to enable informed participation

Inspectors noted that foster carer training for the year 2004 –5 included sessions focused on London Borough of Hackney Fostering Team Page 24 child development & childhood illnesses and the health of Looked After Children.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 Foster carers visits and files evidenced that carers were aware of their role with regards to school contact, creating an environment where learning is valued; establishing an expectation of school attendance and supporting the child’s full participation in school life. Evidence was seen in their day-to-day recording of carers attending educational meetings (parents evenings) and in some cases there were school reports. There was some documented evidence of carers keenly advocating on behalf of young people for alternative school placements that were thought to be better choices than those proposed. Carers also have access to specialist LAC educational advisors.

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child or young person in foster care and ensures that she/he is encouraged to attain

There was evidence of educational plans on young peoples files. One of the cases tracked highlighted the young person educational special needs. There was evidence that these were being addressed and that the carer was fully aware of the educational support being received. Inspectors saw and were made aware of the department providing computers for young people to help promote educational achievement.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 The Foster Carers Practise Handbook section 12 covers leaving care, preparation for leaving, community support and young people who work. Inspectors spoke with the team manager of the department’s Pathway Team, who shared recent developments in the service that had been implemented since the last inspection.

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The fostering service ensures that their foster care services help to develop skills,

The Pathway Team is soon to become an integral feature of the department’s Leaving Care provision. There are plans for the two services to be located on one site, which will improve communication and liaison between services. The team manager also shared that there are now in place one of two ‘transitional’ worker posts that is responsible for the co-ordination of care of young people currently looked after and are in preparation of semi-independent living and for those accessing services via the Pathway team who are in preparation to leave local authority care. It is hoped that these posts will bridge evident gaps in departmental services during a critical time of change and transition in the life of young people looked after. London Borough of Hackney Fostering Team Page 25 One of the young people visited during the inspection discussed moving on and felt well supported. The young person stated that their case had been transferred to Pathway Team.

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The fostering service ensures that their foster care services help to develop skills,

The Pathway Plan began being developed in July 04 in consultation with the young person. London Borough of Hackney Fostering Team Page 26

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 2 The council has an arrangement with a recruitment consultant agent who assists manage the staff recruitment process. The service has a good track record of promoting non- qualified staff to obtain social work qualifications; inspectors met with a current member of staff who had recently completed her DipSW and spoke who spoke very positively about the support and opportunity she had enjoyed. Managers of the fostering service confirmed that there had been a number of recruitment successes since the last inspection, namely that the general staff group of the fostering service had stabilised, a number of workers, including one team manager, was now permanent staff members as opposed to temporary staff. Since last year’s inspection, only two staff members of the fostering service had left their

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Any people working in or for the fostering service are suitable people to work with

employment. Staff interviewed by inspectors confirmed that the department had offered child protection training and /or they had accessed relevant training via professional study.

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Any people working in or for the fostering service are suitable people to work with

Review of six staff personnel files evidenced appropriate written references, evidence of relevant qualifications and full employment histories. However inspectors were unable to verify that all staff had satisfactory Criminal Record Bureau (CRB) disclosure checks on file. Inspectors reviewed the personnel files for some members of the fostering panel that evidenced completed CRB checks. Inspectors also reviewed the personnel file for two administrators for the fostering service and found that no CRB disclosure was evident on file.

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Any people working in or for the fostering service are suitable people to work with

Inspectors asked to review the personnel files of agency members of staff, which were not produced by the departments Human Resources team. Inspectors were informed that contrary to procedures, respective fostering team managers maintained personnel information of agency staff. There appeared to be some confusion between HR personnel and fostering managers as to who maintained responsibility for the personnel files for agency staff. This situation had presented itself at the previous inspection and needs prompt resolution. As inspectors did not review personnel information pertaining to agency workers and the review of information maintained for some fostering administrators had failed to evidence CRB disclosures, this requirement is repeated.

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Any people working in or for the fostering service are suitable people to work with

All staff personnel files must evidence full information, as outlined in Schedule 1 of the Fostering Service Regulations. London Borough of Hackney Fostering Team Page 27

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 At the time of last year’s annual inspection, the fostering service had recently restructured into three distinct teams, with distinct responsibilities. It was clear from documented evidenced produced, discussions with key members of staff and comments from foster carers that the impact of the decision to re-organise the operational functioning of the fostering service had proved to be overwhelmingly successful.

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Staff are organised and managed in a way that delivers an efficient and effective

Staff were clear of their roles and responsibilities in relation to the overall service and as a result, inspectors felt were in a better position to manage assigned duties. Foster carers spoke very positively about the current quality of the service they received as opposed to service provision prior to the re-structure. The distinct teams are able to maintain accurate and meaningful data and statistics essential to the efficient management of any component of the service. Undesired trends are readily identified and strategies to address weaknesses are promptly implemented thus for example there are strategies in place to address the current backlog of foster carer annual reviews.

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Staff are organised and managed in a way that delivers an efficient and effective

There was a marked improvement in supporting administrative systems utilised by the service.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 4 Inspectors were impressed by the marked success in the ability of the fostering service to achieve performance targets in the recruitment of foster carers and the subsequent increase in the number of foster carers approved since the last inspection. The service is commended for clear and effective recruitment strategies, in particular the industrious efforts of those involved in the marketing of the service and staff responsible for the assessment, training, support and retention of carers. The impact of this success cannot be overstated in contributing to the achievement of the overall aim and objective of the service.

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qualified staff and recruits a range of carers to meet the needs of children and young

As mentioned elsewhere in this report, clear strategies are so evident in efforts to attract and retain staff, which similarly positively effects the efficient management of the service. Inspectors noted consistent comments by foster carer of the quality of the service they received via supervising social workers and the timely fashion in which queries and difficulties are generally resolved. Carers readily commented that this was not the case for field social work staff allocated to manage the cases of children looked after. London Borough of Hackney Fostering Team Page 28

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 Inspectors on this occasion did not have the opportunity to meet with the department’s Human Resources manager. However review of staff personnel files evidenced well that staff recruitment was appropriately been conducted in line with the department’s recruitment and selection policies and equal opportunities. Thus for example, files evidenced completed application forms, letters of interview, the short listing process, documented interview outcomes, the receipt of written references etc.

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The fostering service is a fair and competent employer, with sound employment

New staff confirmed that they had been involved in an induction process, most staff commented positively on the frequency and quality of individual supervision. One staff member described support as being “brilliant”, while another staff member commented that the fostering team manager “was one of the best in the department”. Other more experienced staff commented that they experienced support and individual supervision as being minimal.

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The fostering service is a fair and competent employer, with sound employment

Inspectors were satisfied that the recruitment of foster carers was thorough and robust; the assessment process although commented upon by some carers as being lengthy, was appropriately conducted. Similarly, the approval of foster care applicants at the fostering panel was conducted satisfactorily.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Permanently recruited staff of the fostering service continue to have access to individual training allowances. Staff interviewed indicated that funding had been utilised to access specialist social work training, to purchase books and relevant resources and access management training. One staff member interviewed had recently completed DipSW training that had been supported by the department. ‘ In house’ training is available to all staff of the service; staff interviewed spoke positively about recent training provided by the department focussed on issues of permanency for looked after children.

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There is a good quality training programme to enhance individual skills and to keep

Managers interviewed shared the ongoing development of a comprehensive departmental training programme for staff via the recently established ‘training board’, set up complete staff training analysis. London Borough of Hackney Fostering Team Page 29

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 The fostering service produced a Practice Handbook for foster carers and staff, which provided comprehensive guidance of relevant practice and procedural matters. Individual foster carer files reviewed by inspectors evidenced case supervision and guidance by team managers, staff who spoke with inspectors indicated that they received monthly (and in some cases, more frequent) 1:1 supervision with line managers. Weekly team meetings were also seen as a forum to discuss general and practice issues pertaining to individual fostering teams.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 Supervising social workers are expected to visit foster placements once a month with at least one unannounced a year. This is to supervise, monitor and offer support to foster carers. Inspectors saw good documented evidence of these targets been achieved by the service.

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Standard 21 (21.1 - 21.6)

All foster carers spoken to during the inspection had a named allocated supervising social workers and were generally very complimentary about the staff; in particular the nature and quality of support offered and importantly, the fact that most had retained the same supervising social worker for a fair amount of time. Foster carers spoke of the effective working relationship they felt they shared with their supervising social worker and how this had a positive impact on their ability to care effectively for young people looked after.

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Standard 21 (21.1 - 21.6)

The inspectors saw consistent documentation of signed supervisory visits and was satisfied that supervising social workers were aware and conducted well their designated roles and responsibilities.

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Standard 21 (21.1 - 21.6)

Annual reviews are completed and those seen were detailed which covered relevant competencies and provided a development plan of individual training issues for the following twelve months. Through the tracking off cases it was noted that some were out of date. However during interviews with management there were clearly systems in place to update all outstanding annual foster carer reviews.

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Standard 21 (21.1 - 21.6)

Since the last inspection, the fostering service had developed an annual programme of training and support group sessions that all foster carers were encouraged to participate. London Borough of Hackney Fostering Team Page 30

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 Inspectors were satisfied that all the carers spoken to during the inspection had a full understanding of the expectation of foster carers approved by Hackney fostering service. Inspectors were also satisfied that there were practical systems in place to support foster carers.

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The fostering service is a managed one that provides supervision for foster carers

The newly devised foster care agreement is clear regarding the expectations of foster carers and the local authority. However it was noted that some existing carers were yet to be issued with the new written agreements.

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The fostering service is a managed one that provides supervision for foster carers

The Foster Carers’ Practice Handbook is very comprehensive, easy to reference and has been written in a jargon free way. The Handbook refers to and corresponds with the National Minimum Standards.

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The fostering service is a managed one that provides supervision for foster carers

Carers indicated they were comfortable with contacting supervising social workers at any time for advice and consultation. This was confirmed through the tracking of cases during the inspection. In one case the inspector felt that there could have been more flexibility with regards to the frequency of visits due to her presented circumstances, however most foster carers interviewed commented that the level of support received adequately met their needs , including those carers who were engaged in employment or had specific commitments due to religious practices.

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The fostering service is a managed one that provides supervision for foster carers

Copies of supervision were seen on the foster carers files. Carers spoken to confirmed that visits are also under taken on an unannounced basis. Some evidence of this was seen on foster carers files however the supervising social workers must ensure that these visits are recorded in appropriate detail.

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The fostering service is a managed one that provides supervision for foster carers

The Foster Carers’ Practice Handbook contains a chapter regarding complaints; the corporate complaints and representation procedure. The procedures were seen at the time of inspection, they were comprehensive and state timescales .The Foster Carers’ Handbook details the procedures in relation to allegations of abuse against the carers or members of their family. There is also a Serious Concern Procedure and Allegations against Carers Policy in place. Some foster carers who had been involved in allegations against them commented on the positive support they received from supervising social workers and inspectors noted that the training schedule for the last had included a session focused on managing allegations made against carers. London Borough of Hackney Fostering Team Page 31

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 4 The fostering Service’s training and development co-ordinator was interviewed by one of the inspectors as part of the inspection process. It was noted that since the last inspection, there had been significant developments in the training programme offered to foster carers.

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provide high quality care and meet the needs of each child/young person placed in

The training co-ordinator produced the annual training programme available to foster carers. The programme was varied and relevant to many aspects of the foster carer role. The programme was divided into two components, ‘core’ training and ‘special interest’ training. The ‘core’ training component was comprised of 12 modules, of which all newly approved foster carers are required to complete all modules within the first two years of approval. ‘Special interest’ training focused on other areas of the foster care role and all foster carers are invited to attend. The core training programme included sessions focussed on child abuse, working with birth parents, managing difficult behaviour, working in partnership recording skills, safe caring and others. Special interest training included sessions focused on permanent placements, preparing a child to move on, caring for a disabled child, drug and alcohol abuse and others.

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provide high quality care and meet the needs of each child/young person placed in

The development of a comprehensive training programme, coupled with the encouragement of supervising soial workers has increased overall attendance by foster carers. Some training sessions are over subscribed and a tight booking system is in place. Training sessions are offered on weekend days and evenings in order to facilitate attendance to those carers who work weekdays and or live out of borough. The training co-ordinator demonstrated an awareness of some of the difficulties posed to carers who live outside of Hackney and she is currently reviewing innovative options to overcome barriers. There has some discussion regarding supervising social workers conducting training to small groups of carers who live in the same catchment area and exploration of training to satellite offices.

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provide high quality care and meet the needs of each child/young person placed in

There is now in existence a data base of the training profile for all carers, this is a new development and assists in devising a training programme that meets the needs of all carers. Supervising social workers have an input into the training programme in that they are also required to assist identify training gaps in foster carers knowledge and skill base. The inspector was encourage to note that issues highlighted as being problematic for some foster carers during last years inspection, noticeably, dealing with allegations, managing contact with birth parents all featured on this year’s training programme. It is clear that in addition to input from professionals, foster carers themselves are invited to suggest areas of their work they wish to receive support and training.

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provide high quality care and meet the needs of each child/young person placed in

The training and development co-ordinator informed the inspector that after completion of five modules, carers can be considered for NVQ training. The decision for foster carers to participate in NVQ training is considered at foster carer’s first annual review. NVQ training for foster carers is at level 3 and is co-ordinated by ‘in house’ assessors. The fostering service is currently considering providing financial reward for foster carers who achieve the NVQ level 3 award. A formal mentoring scheme is also being considered for experienced foster carers to support newly approved foster carers, an informal ‘buddy’ system is currently operating.

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provide high quality care and meet the needs of each child/young person placed in

The fostering service had also further developed training via its preparation groups for applicants. Preparation groups are now held monthly, are facilitated by two supervising London Borough of Hackney Fostering Team Page 32 social workers and two experienced foster carers who have undertaken ‘Training for Trainers’ courses. Preparation groups are moving towards the foster care competency model of training. The inspector reviewed the preparation group training programme and was satisfied that relevant and appropriate topics were covered.

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provide high quality care and meet the needs of each child/young person placed in

The training and development co-ordinator commented that she planned to next focus on continuing to reach out to higher numbers of foster carers, compile a booklet exploring the competency model of training and outline NVQ training. A pilot project is currently underway involving departmental psychotherapists; it is planned that a therapeutic skills group be established to provide carers with effective strategies to manage issued pose by looked after children.

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provide high quality care and meet the needs of each child/young person placed in

Foster carers interviewed by inspectors were asked to comment of the training offered by the fostering service. Most comments were very positive, there appears to be an increased acknowledgement of the value of continued skills and knowledge development. Inevitably, foster carers based beyond the Hackney area participated less in training. For those who consistently participated in training opportunities, there was noticeable improvement in the quality and co-ordination of available training.

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provide high quality care and meet the needs of each child/young person placed in

The inspector was impressed by clear developments in the training of foster carers since the last inspection. The fostering service is commended for its proactive stance in improving training options for carers and their subsequent ability to better care for looked after children. London Borough of Hackney Fostering Team Page 33

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 Inspectors reviewed in detail randomly selected individual foster carer files, paying particular attention to the supervision process, training and support, and the reviewing process. In addition, inspectors reviewed the files of young people currently and formerly placed with the selected carers. Inspectors were satisfied that in general comprehensive case records are maintained by the service that detailed the nature and quality of care provided. There was evidence of some good joint working between staff of the fostering service and the staff from other teams within the department. There was an acknowledgement from managers, social work staff and foster carers themselves that there was a need for continued improvement in communication and liaison between the fostering service and other teams, noticeably the LAC teams.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 Inspectors noted considerable improvement in the administrative systems developed within the fostering service. Newly developed financial systems had contributed to the timely payment of foster carer payments, which foster carers had expressed concern for during the previous year’s inspection of the service. It was clear to inspectors that the service had similarly developed a number of specialist databases, which made access and the accuracy of information more readily available. Noticeably the improved database available to the Access to Resources team made the arrangement of emergency placements more efficient. Systems developed to identify the specific training needs of individual foster carers had also significantly improved.

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The fostering service's administrative records contain all significant information

Foster carers interviewed and files seen reflected the increased use of daily diaries by carers to chart significant events of the young people’s placements. Files also indicated the consistent acknowledgement of the value of maintaining young people’s‘ Consultation and Action’ records. London Borough of Hackney Fostering Team Page 34 Number of current foster placements supported by the agency: X Number of placements made by the agency in the last 12 months: X

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months:

X Number of new foster carers approved during the last 12 months: X Number of foster carers who left the agency during the last 12 months: X

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Maximum £

X London Borough of Hackney Fostering Team Page 35

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 1 Inspectors continue to be impressed with the fostering service’s local resource centre, which is used by carers for training and support group attendance and by young people for homework club. The facility is well equipped and maintained to a high standard. It was found to be warm, welcoming and attractive to users.

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Standard 26 (26.1 - 26.5)

Again, as with the findings of the previous year’s inspection, in stark contrast is the office premises, which accommodates social services staff and managers. Although recently re- decorated to the exterior, with a newly built reception area, the building’s interior is in need of much maintenance. The inspectors noted that on one day of the inspection, the buildings lift was out of order. This has significant consequence for any wheelchair users or individuals with mobility difficulties accessing the building during these times. Managers and staff spoke candidly about difficulties posed by limited space available to the fostering service. This has been compounded by the closure of another local social services office space and the building’s further accommodation of an additional social work service. Meeting rooms in particular are very limited.

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Standard 26 (26.1 - 26.5)

Staff commented negatively on the impact of working in such conditions and was clear that the work environment was not conducive to producing a quality standard of work. One staff member commented that she was very aware that her work performance, in particular her ability to produce quality written work was severely hampered by poor ventilation, high noise levels and lack of concentration. She alluded to experiencing increased sickness as a result of her poor surroundings. The department may need to consider increased flexible working arrangements as a temporary measure.

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Standard 26 (26.1 - 26.5)

Inspectors were extremely concerned for the work environment of all staff of the fostering service. The senior hierarchy of Hackney Social Services organisation must address this situation as a matter of urgency. London Borough of Hackney Fostering Team Page 36

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The fostering service has access to central and local governments funding and application for specialist funding (e.g. a fostering treatment programme bid for brief therapy intervention) have been made. The service has improved the management of its financial systems and procedures are robust and effective.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The fostering service makes use of a Management Financial System software package, which facilitates appropriate accounting standards and practice. London Borough of Hackney Fostering Team Page 37

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 Foster carer’s payments are generally issued on a fortnightly basis. It is the responsibility of supervising social workers to ensure that invoices reach the finance department in time to generate payments. When the fostering panel approves carers, details are sent to the finance department. The inspector spoke with the administrator working with the Access to Resources team. It was confirmed that as new placements are made an intricate system is in place to alert appropriate personnel including the finance department. This is also the case at placement end.

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cost of caring for each child or young person placed with him or her. Payments are

There are two main payments, one is the foster care allowance and the other is fee based. Carers are given information regarding taxation. There are plans to have staff allocated in the finance department who deal solely with payments to carers.

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cost of caring for each child or young person placed with him or her. Payments are

The previous inspection had highlighted the need for the fostering service to improve its systems to issue prompt payments to foster carers. During this inspection, carers interviewed generally commented that financial systems had improved and that payments to them were promptly received. London Borough of Hackney Fostering Team Page 38

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3 An inspector observed the service’ s fostering panel that convened in January .The fostering panel was observed to be properly constituted and had clear written procedures detailing it’s purpose, membership, criteria for approval within the fostering panel handbook.

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Fostering panels have clear written policies and procedures, which are implemented

The fostering panel has access to medical, educational and child care expertise. The panel includes independent members in accordance with the Fostering Services Regulations 2002. The fostering panel has an independent chair that has experience and expertise in childcare social work and fostering services .

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Fostering panels have clear written policies and procedures, which are implemented

All panel members been CRB checks completed.

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Fostering panels have clear written policies and procedures, which are implemented

Panel discussion demonstrated a good awareness of class, cultural and identity issues. All panel members contributed to the discussion and raised pertinent issues. Panel discussion evidenced the overriding objective, to promote and safe guard the welfare of young people in foster care.

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Fostering panels have clear written policies and procedures, which are implemented

Panel operated within a quality assurance framework and commented on the quality of assessments and assessors. Strengths and weaknesses of independent assessors were noted. The inspector was informed that the chair reports findings to higher management.

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Fostering panels have clear written policies and procedures, which are implemented

The inspector noted that some of the assessments and reviews had been completed three months prior to panel. This time lapse should be kept to a minimum to ensure decisions at panel are made on recent events and information. London Borough of Hackney Fostering Team Page 39

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3 Managers of the fostering service explained that short term breaks for children was part of the department’s preventative strategy, primarily designed for families who were identified as being at risk of breakdown, usually due to an crisis situation. Children and young people of these households are deemed at risk of being admitted into local authority care. This provision is short term, offering respite fostering provision to ‘children in need’, whose family are experiencing crisis. Some foster carers are approved specifically as short term carers. London Borough of Hackney Fostering Team Page 40

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 2 ‘Family and Friends as Carers’ is recognised by the fostering service as kinship type fostering placements. The previous inspection had highlighted the need for this provision to be developed to address the specific support and training needs of kinship carers. Inspectors were disappointed to learn that the proposed developments of this aspect of the fostering service had not been followed through as planned, primarily due to the departure from the service of the designated kinship placement worker in recent months. This standard is therefore a repeat requirement.

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there is recognition of the particular relationship and position of family and friend

The head of service commented that the specialist kinship placements post had been advertised twice, but there were no applicants for the post. The support and training for kinship carers had been integrated into general foster carer training provisions and it is hoped that at some point in the future systems (e.g. a kinship panel) will be implemented to better monitor assessments. Currently negotiations with relevant social work teams are ongoing to explore how best kinship placement assessments can be conducted. The inspector was informed that currently very few kinship type placements occur as application for Residence Orders appear to be the preferred option taken by friends and family members of young people requiring care provision. London Borough of Hackney Fostering Team Page 41

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Date

London Borough of Hackney Fostering Team Page 42

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 7 th February 2005 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible London Borough of Hackney Fostering Team Page 43

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider NO

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

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Action taken by the CSCI in response to the provider’s comments:

YES The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication NO

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report:

Action plan covers all the statutory requirements in a timely fashion

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. London Borough of Hackney Fostering Team Page 44

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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London Borough of Hackney Fostering Team / 7th February 2005

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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London Borough of Hackney Fostering Team / 7th February 2005

Telephone: 020 7979 2000 Fax: 020 7979 2111

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London Borough of Hackney Fostering Team / 7th February 2005

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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London Borough of Hackney Fostering Team / 7th February 2005

S0000040284.V200288.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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London Borough of Hackney Fostering Team / 7th February 2005

The paper used in this document is supplied from a sustainable source

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