Setting

Service

Grosvenor House Halton Lea Runcorn WA7 2ED

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Service

11th – 16th February and 1st March 2004 Local Authority Adoption Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Halton Borough Council Adoption Service Page 1

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Headquarters Address

Grosvenor House, Halton Lea, Runcorn, WA7 2ED

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Address

Grosvenor House, Halton Lea, Runcorn, WA7 2ED

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service

None Halton Borough Council Adoption Service Page 2 Date of Inspection Visit 11th February 2004 ID Code

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inspections and bring a different

perspective to the inspection process. Not Applicable Name of Specialist (e.g. Interpreter/Signer) (if applicable) Not Applicable

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the time of inspection

Jean Miller – Divisional Manager for children and Ann Towey – Adoption Service Manager Halton Borough Council Adoption Service Page 3

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D.3. Provider’s agreement

Halton Borough Council Adoption Service Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Local authority adoption services are subject to inspection by NCSC, to establish if the service is meeting the National Minimum Standards for Local Authority Adoption Services and the requirements of the Care Standards Act 2000, the Adoption Act 1976 as amended, the Adoption Agencies Regulations 1983 as amended and the Local Authority Adoption Service (England) Regulations 2003.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Halton Borough Council Adoption Service. The inspection findings relate to the National Minimum Standards for Local Authority Adoption Services published by the Secretary of State under sections 49 of the Care Standards Act 2000.

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INTRODUCTION TO REPORT AND INSPECTION

The Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000.

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INTRODUCTION TO REPORT AND INSPECTION

The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The inspection methods used in the production of this report are set out in Part B. Pre- inspection information, and the manager’s written self-evaluation of the service, have also been taken into account. The report represents the inspector's findings from the evidence found at the specified inspection dates. Halton Borough Council Adoption Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Halton Borough Council’s adoption service is a local authority service located within one of the Council’s offices in Runcorn. The premises are suitable for their stated purpose.

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INSPECTION VISITS

The service’s main purpose is to make arrangements for the adoption of children and in doing so provides a comprehensive, recruitment, training, assessment approval and support service, to prospective and approved adopters. Halton Borough Council’s adoption service is linked with the Merseyside Consortium in seeking and providing placements, as well as the Adoption Register.

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INSPECTION VISITS

The service also provides a counselling service to adults, who are seeking information about their birth family.

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INSPECTION VISITS

The service maintains an adoption mailbox that supports information exchange in adoption placements.

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INSPECTION VISITS

Halton Borough Council does not at the present time provide an inter-country adoption service. However, the Council will ensure that those wishing to adopt from another country are provided with the necessary advice, information and will refer them to an appropriate adoption agency, which provides such a service.

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INSPECTION VISITS

The service provides post adoption support services to adopters, children and adults who have been adopted, as well as independent support services to birth parents, through its service level agreement with After Adoption. Halton Borough Council Adoption Service Page 6

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INSPECTOR’S SUMMARY

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) The inspection of Halton Borough Council’s adoption service took place over four and a half days in February and March 2004 and was carried out by the National Care Standards Commission. This was the first time that the Council’s adoption service had been inspected under the Care Standards Act 2000 and against the National Minimum Standards for Adoption, which were introduced on 30th April 2003. This inspection therefore serves as an audit of the Council’s adoption service against the new requirements. It is intended that this inspection report will prove helpful to managers and staff as it identifies various areas of service development that are required and provides reasonable timescales for these to be completed. However the inspectors identified a couple of issues that required addressing

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INSPECTOR’S SUMMARY

more urgently and these matters were raised with the managers during the inspection. They are also highlighted in the report with a relatively short time scale for completion.

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INSPECTOR’S SUMMARY

During the Inspection, the inspection team received fifteen questionnaires from prospective and approved adopters, four from placing social workers, two from specialist advisors and one from birth family members. Interviews also took place with several prospective and approved adopters. The responses received from these questionnaires and the information obtained from these interviews have been reflected in the main body of this report

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INSPECTOR’S SUMMARY

Overall, the inspector’s findings in relation to this inspection can be summed up with the statement that Halton Borough Council’s adoption agency had made considerable efforts to meet the National Minimum Standards for adoption. Thus the inspectors found that the majority of the National Minimum Standards had been met and some were partially met. In the main, the quality of the adoption service provided was of a good standard.

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This standard was assessed and found to be almost met

Halton Borough Council’s adoption agency had recently reviewed and up-dated its statement of purpose, which was comprehensive, extremely detailed and contained most of the information outlined in Schedule 1 of the Adoption Services Regulations 2003. However, further information as detailed in standard 1 of this report, must be included if the statement of purpose is to fully meet this standard. Halton Borough Council Adoption Service Page 7 The adoption service has recently produced a children’s guide for children between the ages of 6-12 years, whose plan was for adoption. This guide was attractive, colourful in appearance, in easily understood “child friendly” language and very informative. However, the guide did not contain all the information outlined in Schedule 2 of the Adoption Regulations 2003. This information must be included in the children’s guide, if this standard is to be fully met.

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This standard was assessed and found to be almost met

For older children, the adoption agency provides the British Association of Adoption and Fostering ’s booklet, “Adoption, what it is and what it means”. In addition the adoption service provides all children or young people for whom adoption is the plan, a book called “What Does Adopted Mean”.

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This standard was assessed and found to be almost met

The inspectors were advised that both the statement of purpose and the children’s guide is available in Braille, audiotape and can also be made available in other languages. There are also plans to make them available on a CD Rom.

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This standard was assessed and found to be almost met

Halton Borough Council had a written adoption recruitment strategy, which was completed in October 2002 and was due to be reviewed.

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This standard was assessed and found to be almost met

The adoption agency had revised its process for matching children with prospective adopters. This procedure clearly identified the issues in the pre – matching process and specified the timescales. In matching a child with a prospective adopter, the service had developed a working tool known as a “Menu of Needs”. This tool identified some standard criteria that needed to be considered in matching a child to an adopter though recognised that a weighting had to be given to the most significant criteria for the individual child.

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This standard was assessed and found to be almost met

A standardised format for Matching meeting minutes had also been produced, which was detailed and ensured that the parents’, as well as the child’s wishes and feelings regarding an adoption plan was fully recorded.

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This standard was assessed and found to be almost met

In matching a child with approved adopters, the service takes the views and feelings of the child, as is appropriate to their age and understanding, as well as the child’s Care plan, recent assessments of the child, birth family, potential adoptive parents and their children, into account.

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This standard was assessed and found to be almost met

Halton Borough Council’s adoption service had produced guidance for staff on the placement of siblings for adoption, which stressed the importance of sibling groups remaining together, although acknowledged that there were some circumstances where the separation of siblings was appropriate. The guidance also stated that it would not search indefinitely for a sibling placement and compromise the children’s need for adoption. Halton Borough Council Adoption Service Page 8 The Council had also produced guidance for staff on the placement of children from different cultural and ethnic backgrounds, which clearly supported the placement of children with adoptive families that reflected their cultural, ethnic origin, religion and language. This guidance recognised that it is not always possible to achieve this ideal match and in such circumstances and within a realistic timescale, arrangements would be made for the children

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This standard was assessed and found to be almost met

to be matched with a family who as closely as possible met their needs. The agency would ensure that support was given to an adoptive family to bridge any gaps in relation to the children’s background and needs to ensure the children developed a positive self-image.

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This standard was assessed and found to be almost met

In the past there had been some delays in the completion of written assessments of potential adopters, due to staff shortages. At the time of the inspection this had been addressed and assessments were usually being completed within the four months timescale, in accordance with the national adoption standards.

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1 of the 4 assessed standards were met, the remainder were almost met

Halton Borough Council’s adoption service recruited adoptive parents, without prejudice and they were treated fairly, openly and with respect through out the adoption process. Initial enquiries made to the adoption service were responded to in a prompt, friendly, helpful and informative manner. Following their initial enquiries information packs were sent to them speedily. These packs were attractively presented, informative and extremely useful in understanding the adoption process. The agency had also produced an adopters’ handbook, which was in draft form and provided clear, concise information about the adoption process, including preparation and support.

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1 of the 4 assessed standards were met, the remainder were almost met

At the time of the inspection, there was joint preparation training of foster carers and prospective adopters using the materials and exercises based upon the fostering networks programme. However the agency had recognised the need to provide more specific training in relation to adoption and was therefore planning to provide preparation training solely for adopters, so that adoption issues could be addressed in a more detailed and comprehensive manner.

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1 of the 4 assessed standards were met, the remainder were almost met

The adoption agency does not currently take account, in its preparation training of prospective adopters, the particular needs of those intending to adopt from another Country. The service was actively considering this matter at the time of the inspection.

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1 of the 4 assessed standards were met, the remainder were almost met

Experienced workers carried out comprehensive assessments of prospective adopters and there was evidence that they were prepared well for their role as adoptive parents. It was also clear that careful consideration was given to matching, in order to ensure that good practice and outcomes were achieved, including enabling siblings to live together where possible. However, several prospective adopters indicated that they would have liked a clearer understanding of the post-approval process of matching; including the likely timescales and a recommendation has been made regarding this.

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1 of the 4 assessed standards were met, the remainder were almost met

In a few cases, which mainly involved interagency placements, full and accurate information had not been given to the prospective adopters before a match was agreed and a requirement has been made regarding this. There also appeared to be inconsistent use made of the forms H1 and H2 in interagency placements, which has been addressed in the recommendation section of this report. Halton Borough Council Adoption Service Page 9 The importance of a child’s history and heredity was addressed in the preparation training and the matching process. The need for children to understand their history, to develop positive self – esteem through life story work and the importance of ensuring that items of memorabilia and life story work are kept safe was also emphasised. The agency carried out life work with a child and ensured that children placed for adoption had a life storybook. At the time of the inspection, the agency had recently purchased the “Life Card”, which is a

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1 of the 4 assessed standards were met, the remainder were almost met

user friendly, interactive multimedia programme providing all the information regarding the child’s history and heredity. It was intended that this Card would be provided to all children, who were in the process of being or had been adopted. The adoption agency expected prospective adopters to prepare appropriate information about themselves, including written information, as well as a prepared photograph album, which could be shared with the child.

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1 of the 4 assessed standards were met, the remainder were almost met

The adoption agency had a clear system to record the adoptive parents’ views about passing information to the birth parents and families and ensured that the birth family’s wishes were fully recorded.

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1 of the 4 assessed standards were met, the remainder were almost met

The adoption service used the BAAF adoption support plan to help adoptive parents provide stable and permanent homes for their children. At the time of the inspection, the service provided a variety of support services, which are detailed in standard, six of this report.

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1 of the 4 assessed standards were met, the remainder were almost met

During the inspection, several prospective and approved adopters highlighted to the inspectors some difficulties that they had experienced with regard to the support provided them prior to and post adoption. A number of recommendations have been made regarding these matters and are outlined in the recommendation section of this report.

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1 of the 4 assessed standards were met, the remainder were almost met

The adoption agency provided written information regarding post adoption contact and a contact contract was also completed. The service also had a procedure in relation to Adoption Disruption and a task group from the Mersey Region Consortium is developing a disruption policy.

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1 of the 3 assessed standards were met

The adoption service recognised the lifelong implications of adoption and actively involved birth parents, as well as their families to contribute to their child’s planning process. The birth parents’ views about adoption were recorded on the child’s care plan, the contact contract and the leaflet called “Birth Parents wishes regarding an adoptive family”. They were also encouraged to contribute to the life book for the child and to be fully involved in the maintenance of their child’s heritage. However, feedback from one of the birth family’s interviewed, would suggest that this, together with the support provided, could be improved upon.

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2 of the 4 assessed standards were met, the remaining two were almost met

The agency had a clear, detailed, statement of arrangements in relation to the Adoption Panel’s functions, which was effectively implemented. This statement contained most of the information required, however some minor revision was needed, if it is to fully meet the National Minimum Standards’ requirements. Halton Borough Council Adoption Service Page 10 The Adoption Panel was properly constituted. The membership of the panel included people, who had suitable qualities and a wide range of adoption experience obtained from a variety of perspectives.

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2 of the 4 assessed standards were met, the remaining two were almost met

The inspectors were of the view that the Adoption panel was organised efficiently and convened at an appropriate frequency to meet the needs of the prospective adopters and children. Similarly, the adoption agency’s decisions were made without delay and promoted and safeguarded the welfare of the child. Some shortfalls were identified in relation to the recruitment, induction and training of panel members. The inspectors were also of the opinion that the venue of the Adoption and Permanence Panel did not appear to have a satisfactory waiting area. These matters have been addressed in standards, 10,11,19 and 28, as well as in the requirement and recommendations section of this report.

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2 of the 2 assessed standards were met

The people involved in the management of Halton Borough Council’s adoption agency had the appropriate management skills and financial expertise to manage the work efficiently and effectively. Staff working within the service also possessed the necessary knowledge and experience of childcare, as well as adoption law and practice to ensure a professional and effective adoption service was provided.

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2 of the 3 assessed standards were met

The adoption agency was organised and managed effectively and efficiently. There were clear arrangements in place to identify the person in charge, when the Principal manager of service was absent. The roles of the managers and staff were clear. There were also well- established lines of communication and accountability between the managers and staff.

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2 of the 3 assessed standards were met

The agency informed managers and staff of their responsibility to declare any possible conflicts of interests, which was clearly set out in Halton Borough Council ’s care code of practice and in the code of conduct that was issued to all staff in commencing employment.

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2 of the 3 assessed standards were met

The Council operates an anti-discriminatory policy, which was reinforced throughout the recruitment, selection and retention of staff and included in the procedures for staff recruitment.

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2 of the 3 assessed standards were met

Written procedures were also being developed covering the role and the service’s access to specialist advisers .

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4 of the 5 assessed standards were met

Halton Borough Council had clearly written recruitment and selection procedures for the appointment of staff. These procedures were strictly adhered to and followed good practice guidelines. They also applied to staff who were employed on a temporary contract. Halton Borough Council Adoption Service Page 11 During the inspection, a sample of personnel files of staff working within the adoption service and panel members’ files were selected and examined. A shortfall was found in one of the panel members’ files and a recommendation has been made regarding this.

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4 of the 5 assessed standards were met

All staff working within the adoption service, with case responsibility were suitably qualified, had at least two years child care experience and they were well informed in family placement matters. At the time of the inspection there were several unqualified members of personnel providing practical assistance to staff in their work in the adoption agency. However, these employees had no case responsibility and were always supervised by qualified staff, as were students on placement in the adoption team.

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4 of the 5 assessed standards were met

The adoption agency had a system to prioritise, allocate and monitor staffs’ workload The adoption service had also implemented a tracking system, which monitored all applications from prospective adopters from the beginning to the end of the process, as well as children placed for adoption.

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4 of the 5 assessed standards were met

The adoption service was committed to the training and development of staff, as shown by its provision of mandatory training, specialist adoption and the post qualification award training. The adoption service also ensured that workers individual and professional development was monitored through supervision and the employment development review system.

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4 of the 5 assessed standards were met

The adoption service had an adequate level of professional, clerical and administrative support, as well as office equipment, to enable staff to carry out their duties in an efficient and effective manner. The adoption agency was seen as a fair and competent employer and had sound employment practices .

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3 of the 4 assessed standards were met

Personnel files were held centrally. Examination of the panel members files indicated a shortfall, which was referred to earlier in this summary. (Please see standard 19 for details)

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3 of the 4 assessed standards were met

The inspectors were able to confirm that separate files are kept on children, as well as prospective and approved adopters. There was clear responsibility for the maintenance of files, with the children’s file and the prospective and approved adopters’ files being the responsibility of the children’s and adoption/ fostering teams respectively. A prescribed file index for both children’s and prospective/approved adopters’ files had also been introduced.

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3 of the 4 assessed standards were met

The case records for each child, prospective and approved adopter were maintained in a comprehensive, accurate and up- to-date manner. The service also made efforts to ensure all relevant information from its case files was provided to the local authorities with whom it was working to effect the placement of a child, in as short a time scale as possible. The adoption agency in sharing this information was mindful of all its duties in relation to confidentiality, the Data Protection and the Human Rights Act and took appropriate action to meet these obligations. Halton Borough Council Adoption Service Page 12 At the time of the inspection, the agency had identified that a written policy and procedural instructions relating to adoption records and covering all the matters referred to in standard 26. 2 were required. It was intended that this policy and procedure would take into account the requirements of the Data Protection and Human Rights Legislation.

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3 of the 4 assessed standards were met

Halton Borough Council had a system that involved managers auditing case files. Case decisions were recorded on case consultation documents and were signed by the manager as part of the internal auditing and quality assurance system. The departmental management team also audited a sample of files each month. This internal audit of files, together with the supervisory process enabled the agency to monitor the quality and adequacy of records. The Adoption Panel also carried out a quality assurance function in monitoring the quality of prospective adopters assessments and feeding this information back to the agency.

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3 of the 4 assessed standards were met

The Council had a complaints procedure, which was adapted for the children’s services and the associated literature was child friendly. Work was also being undertaken to produce the complaints information in a variety of other formats, for example, pictorially. Information relating to complaints was also available on the Council’s website and at public information points. Staff had received complaints training as well as written guidance in relation to complaints.

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3 of the 4 assessed standards were met

The Complaints officer held information about complaints and was responsible for its collation. The principal manager of the adoption agency also maintained an internal record as part of the tracking mechanism. A report, which included copies of complaints, was provided the Operational Director on a quarterly basis. The quality assurance unit maintained records relating to allegations against adopters. The records relating to allegations and complaints were held on adopters’ files, which were stored confidentially and securely.

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3 of the 4 assessed standards were met

The manager of the service informed the inspectors that Halton Borough Council was not one of the pilot authorities involved in the integrated children’s system. The adoption agency’s procedures for recording though was congruent with the looked after children’s system.

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This standard was met

The premises used by the adoption agency are located within one of the social services offices, which also provided accommodation to a number of other social services’ teams. The accommodation provided adequate space for staff, was comfortable and had sufficient IT, as well as other necessary equipment to support staff, in the effective delivery of a fostering service. The service had security in place to safeguard all information contained in the IT system. All manual records were stored in lockable filing cabinets, which were located in a room that was only accessed via a security pass. The premises had an appropriate security system in place to prevent inappropriate access to the building. Halton Borough Council Adoption Service Page 13 Reports and Notifications to the Local Authority and Secretary of State

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This standard was met

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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This standard was met

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's adoption service satisfies the regulatory requirements:

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This standard was met

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their adoption service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice:

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This standard was met

NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act 2000 of a failure by a Local Authority adoption service to satisfy regulatory requirements which is not considered substantial:

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This standard was met

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority adoption service:

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The grounds for the above Report or Notice are:

The National Care Standards Commission, in their inspection of Halton Borough Council’s adoption service in February and March 2004 were not satisfied that the Regulatory requirements under the Adoption Service Regulations, 2003, were met.

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The grounds for the above Report or Notice are:

There were four Requirements and twenty-three Recommendations made in this inspection and a timescales have been given for compliance.

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The grounds for the above Report or Notice are:

A further inspection is scheduled to monitor the action taken and enforce compliance. Halton Borough Council Adoption Service Page 14

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(Not relevant at first NCSC inspection)

Requirements from last Inspection visit fully actioned? NA

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000, the Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003. No. Regulation Standard Required actions Timescale for action Not Applicable

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Halton Borough Council Adoption Service Page 15

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate officer of the Local Authority is requested to provide the Commission with an action plan, which indicates how requirements and recommendations are to be addressed. This action plan is shown in Part D of this report.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Adoption Act 1976, the Adoption Agencies Regulations 1983, the Local Authority Adoption Service (England) Regulations 2003 or the National Minimum Standards for Local Authority Adoption Services. The Authority is required to comply within the given time scales in order to comply with the Regulatory Requirements for adoption services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

Reg.2 (1) & Schedule 1 LA1 The manager of the service must ensure that the Statement of Purpose contains all the information contained in Schedule 1 of the Adoption Services Regulations, 2003. 30/04/2004

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STATUTORY REQUIREMENTS

Reg.3 (1) & Schedule 2 LA1 The manager of the service must include in the children’s guide, all the information contained in Schedule 2 of the Adoption Services Regulations 2003. 30/04/2004

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STATUTORY REQUIREMENTS

8(1)(a)(iii) of the Adoption Agency Regs. LA5 The manager of the service must ensure that adopters are provided with accurate, up-to- date and full written information about a child before a match is agreed 28/02/2004

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STATUTORY REQUIREMENTS

Schedules 3 &4 LA11,LA18 & LA19 The manager of the service must ensure that information is held on all persons who work for the adoption service in accordance with Schedule 3. This must include documentary evidence of qualifications, Criminal Records Bureau checks and applies to all panel members and specialist advisors. 30/04/2004 Halton Borough Council Adoption Service Page 16

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 LA1 It is recommended that the adoption agencies’ policies, procedures and written guidance to staff should accurately reflect the statement of purpose.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 LA2 It is recommended that the adoption agency should review its adoption recruitment strategy to reflect the current needs of the service.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 LA2 & LA4 It is recommend that competency - based assessments of prospective adopters should be introduced in the adoption service.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 LA3 It is recommended that the agency’s written eligibility criteria should be expanded upon.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 LA3 & LA4 It is recommended that the adoption agency should provide specific preparation and training solely for prospective adopters, such preparation training would benefit from the attendance and contribution of an adopter and adopted adult.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 LA4 It is recommended that a formal annual training review and training plan should be established in relation to the adoption service.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 LA5 It is recommended that the adoption agency should make consistent use of the H1 and H2 forms, in an inter agency placement.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 LA5 It is recommended that clearer, written guidelines regarding the various options about contact and the actions that adopters might take at this post-approval stage, prior to a match being identified,should be provided.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

9 LA6 it is recommended that the agency should re-examine the support provided adopters.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 LA6 It is recommended that the agency should be more proactive in publicising post adoption support services.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 LA6 It is recommended that a formal feedback mechanism should be devised and implemented for all those that have utilised the adoption service.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

12 LA8 & LA9 It is recommended that the agency should give further consideration as to how the birth family is engaged and supported in the adoptive planning processes and post adoption. Halton Borough Council Adoption Service Page 17 13 LA10 It is recommended that the statement of arrangements relating to the adoption panel should be revised to contain all the information required in the National Minimum Standards under the Care Standards Act 2000.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

14 LA11 It is recommended that the agency should adopt a more systematic approach to panel members training with the development of an annual training plan for panel members.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

15 LA11 It is recommended that a formal selection, appointment and induction process of panel members should be introduced and an administrative system devised to evidence this process.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

16 LA10LA11 The venue for the adoption panel should be reviewed with more attention given to providing a suitable and private waiting area.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

17 LA11 No Panel Member should commence work until a Confidentiality Agreement has been signed.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

18 LA17 The adoption agency should review the effectiveness of its dissemination of the adoption support services to prospective and approved adopters, including information about adoption allowances.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

19 LA18 It is recommended that written procedures should be produced covering the role and access arrangements of specialist advisors in relation to the adoption service.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

20 LA22 The confidential reporting code should include the details of the National Care Standards Commission as a source to whom issues can be directed.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

21 LA25 The security system relating to archive files should be enhanced with the file request form being countersigned by a manager.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

22 LA27 It is recommended that a more proactive stance should be taken in relation to providing prospective and approved adopters with information about its complaints procedures.

p.19

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

LA25 & LA29 It is recommended that the adoption agency should ensure the back up of its records as part of a Disaster Recovery Plan. The agency should also ensure that a specific Adoption Disaster Recovery Plan is devised.

p.19

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

• Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. LA10 refers to Standard 10. Halton Borough Council Adoption Service Page 18

p.19

PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report

p.20

PART B INSPECTION METHODS & FINDINGS

Placing authority survey NO Placing social worker survey YES Prospective adopter survey YES Approved adopter survey YES Birth parent / birth family member survey YES Checks with other organisations and Individuals • Directors of Social services NO • Specialist advisor (s) YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with adopters and prospective adopters YES • Interview with birth parents NO • Interview with birth family members NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of adoption panel YES Inspection of policy/practice documents YES Inspection of records (personnel, adopter, child, complaints, allegations) YES

p.20

PART B INSPECTION METHODS & FINDINGS

Date of Inspection 11/02/04 Time of Inspection 09.00 Duration Of Inspection (hrs) 95 Number of Inspector days 14.5 Additional Inspection Questions: Certificate of Registration was displayed at time of inspection NA The certificate of registration accurately reflected the situation in the service at the time of inspection NA

p.20

PART B INSPECTION METHODS & FINDINGS

Total Number of staff employed (excluding managers) 10 Halton Borough Council Adoption Service Page 19 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.20

PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

p.21

PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable on this occasion. “X” is used where a percentage value or numerical value is not applicable. Halton Borough Council Adoption Service Page 20

p.21

The intended outcome for the following standard is:

• There is clear written statement of the aims and objectives of the adoption

p.22

There is a clear written statement of the aims and objectives of the adoption agency

which describes accurately what facilities and services they provide. Key Findings and Evidence Standard met? 2 At the time of the Inspection, Halton Borough Council’s Adoption Service had reviewed and up-dated their statement of purpose, which was due to be presented to the Executive Board of the Council for approval on the 4 th March 2004. The inspectors were advised that once this statement of purpose had been approved, it would be reviewed on an annual basis in accordance with the National Minimum Standards.

p.22

There is a clear written statement of the aims and objectives of the adoption agency

This statement of purpose was comprehensive, extremely detailed and contained most of the information required to meet this standard. It outlined the aims and objectives of the Council’s adoption service; it’s organisational structure, the functions of the service and the procedures in place for recruiting, preparing, assessing approving and supporting prospective adopters. The statement of purpose also provided information as to how operations are controlled, detailing the systems in place to monitor and evaluate the quality and effectiveness of the service. A summary of the complaints procedure was provided and contact details for the local office of the National Care Standards’ Commission. However, the statement did not contain all the necessary details regarding the manager and staff working in or for the adoption agency. This information must be included in the statement of purpose, if it is to fully meet this standard.

p.22

There is a clear written statement of the aims and objectives of the adoption agency

The manager of the adoption service advised the inspectors that a children’s guide had recently been produced for children between the ages of 6-12 years, whose plan was for adoption. This guide was of an attractive and colourful appearance and was in “child friendly” language and easily understood. The guide was very informative providing information on the adoption service’s statement of purpose, its functions, adoption procedures, and adoption standards. It also contained information as to how a child could access the services of an independent advocate through the Children’s Rights Advocacy Service (C.R.A.S. H), as well as contact details for the local office of the National Care Standards’ Commission. However, the guide did not contain a summary of the complaints procedure or contact details of the Children’s Rights Director as outlined in Schedule 2 of the Adoption Regulations 2003. This information must be included in the children’s guide, if this

p.22

There is a clear written statement of the aims and objectives of the adoption agency

standard is to be fully met. Halton Borough Council Adoption Service Page 21 The inspectors were advised that for older children for whom adoption is the plan, Halton Adoption Service would give information and advice in the form of a booklet. “Adoption, what it is and what it means”, which has been produced by the British Association of Adoption and Fostering, (BAAF). This guide explained what adoption means and provided full details about the adoption process and procedures. It also provided information about independent advocates, organisations that can assist a child or young person in contacting an independent advocate, the National Care Standards Commission and the Children’s Rights Director: contact details were provided. The inspectors were informed that a child friendly complaints leaflet would also be provided to the child and young person, which outlined the service’s complaints procedure.

p.22

There is a clear written statement of the aims and objectives of the adoption agency

In addition for all children or young people for whom adoption was the plan, a book called “What Does Adopted Mean” was given to them. This book was used as a tool by social workers in undertaking direct work with the children. The book was personalised for each individual child and incorporated the child’s personal information. It provided interactive information about the adoption process from the initial stages to the end, with the making of an adoption order.

p.23

There is a clear written statement of the aims and objectives of the adoption agency

The inspectors were advised that both the statement of purpose and the children’s guide was available in Braille, audiotape and could also be made available in other languages. There were also plans to make them available on a CD Rom.

p.23

There is a clear written statement of the aims and objectives of the adoption agency

The manager of the service stated that the adoption service takes account, in both written and oral communication, of any physical, sensory or learning disability of members of the public, birth families, prospective and approved adopters and any professionals involved in the adoption process. The inspectors were advised that there are arrangements in place for all leaflets and other written information to be made available in Braille, audio tape and other languages. The Council was also considering ways of ensuring such literature was made available for those adults with a learning disability.

p.23

There is a clear written statement of the aims and objectives of the adoption agency

The inspectors were informed that there was an expectation that where required the social worker will read and explain the contents of any information provided to them. Children and birth parents were also encouraged to share information with an advocate and their solicitor.

p.23

There is a clear written statement of the aims and objectives of the adoption agency

The manager of the service advised that the adoption agency’s policies, procedures and staff guidance are to be reviewed to ensure that they accurately reflect the revised statement of purpose.

p.23

There is a clear written statement of the aims and objectives of the adoption agency

There was evidence that the revised statement of purpose had been issued to staff within the agency and prospective adopters and adopters. The inspectors were informed that both prospective adopters and adopters had been provided with an opportunity to discuss this statement with their supervising officer. Halton Borough Council Adoption Service Page 22

p.23

executive side of the council?

Is there a children’s guide to adoption? YES

p.24

information required by Standard 1.4?

NO Halton Borough Council Adoption Service Page 23

p.24

The intended outcome for the following set of standards is:

• The needs and wishes, welfare and safety of the child are at the centre of the adoption process.

p.25

effective strategies to recruit sufficient adopters to meet the needs of the range of

children waiting for adoption locally. Key Findings and Evidence Standard met? 2 Halton Borough Council employed a recruitment and marketing officer to work within the adoption service. In October 2002, a written adoption recruitment strategy was completed. The main objective of this strategy was to increase the number of adopters for children in the 5-10 age range, which reflected the average age of children for whom the Council were seeking adoption. During 2003, the Council set a recruitment target of five adopters for children, aged 4 or over and in this period, this target was met and exceeded. The inspectors’ discussions with senior managers indicated that the appointment of a recruitment and marketing officer had significantly increased the number of enquiries concerning adoption. At the time of this inspection, the adoption recruitment strategy was to be reviewed the inspectors were advised that this was due to take place by 31 st of March 2004.

p.25

effective strategies to recruit sufficient adopters to meet the needs of the range of

In addition to the adoption recruitment strategy and plan, Halton Borough Council works closely with other adoption services in the area. The Council is also a member of the Mersey Region Consortium. The inspectors were advised that all children whose Care plan is adoption are automatically referred to the Adoption Register.

p.25

effective strategies to recruit sufficient adopters to meet the needs of the range of

Halton Borough Council’s adoption service revised its process for matching children with prospective adopters in July 2003. This procedure specifically related to the matching process and clearly identified the issues in the pre – matching process and specified the timescales. In matching a child with a prospective adopter, the service had developed a working tool known as a “Menu of Needs”. This tool identified some standard criteria that needed to be considered in matching a child to an adopter though recognised that a weighting had to be given to the most significant criteria for the individual child.

p.25

effective strategies to recruit sufficient adopters to meet the needs of the range of

A standardised format for Matching meeting minutes had been produced by the service, which was detailed and ensured that the parents’, as well as the child’s wishes and feelings regarding an adoption plan were fully recorded. Halton Borough Council Adoption Service Page 24 Halton Borough Council’s adoption service had produced guidance for staff on the placement of siblings for adoption. This guidance clearly recognised the importance of sibling groups remaining together and outlined the principles that underpin this belief. However, it also acknowledged that there were some circumstances where the separation of siblings is appropriate and indeed likely to result in the best outcome for them, for example, where one or more of the siblings would not have their needs met if they were to be placed together with adopters. The service also stated that it would not search indefinitely for a sibling placement and compromise the children’s need for adoption.

p.25

effective strategies to recruit sufficient adopters to meet the needs of the range of

The Council had also produced guidance for staff on the placement of children from different cultural and ethnic backgrounds, which clearly supported the placement of children with adoptive families that reflected their cultural, ethnic origin, religion and language. The service recognised though that it was not always possible to achieve this ideal match. In these circumstances and within a realistic timescale, arrangements would be made for the children to be matched with a family who as closely as possible met their needs. The agency would ensure that support was given to the adoptive family to bridge any gaps in relation to the children’s background and needs, so ensuring the children developed a positive self-image. The reasons why a child was not ideally matched and the support that the service proposed to provide the adoptive family would be fully recorded in the matching meeting minutes.

p.26

effective strategies to recruit sufficient adopters to meet the needs of the range of

During the course of the inspection, interviews took place with managers, staff, prospective and approved adopters in the service. The inspectors also examined a sample of records. Evidence was obtained that in matching a child with approved adopters, the service takes into account the views and feelings of the child as is appropriate to their age and understanding, as well as the child’s care plan, recent written assessments of the child, the birth family, potential adoptive parents and their children were also taken into account.

p.26

effective strategies to recruit sufficient adopters to meet the needs of the range of

In examining the questionnaires received from prospective and approved adopters, it would appear that in the past there had been some delays in the completion of written assessments of potential adopters. These difficulties had occurred prior to May 2003, at a time when the Local Authority was extremely short staffed. The inspectors were advised that this staffing shortage had now been addressed and assessments were usually being completed within the prescribed timescales and in accordance with national adoption standards.

p.26

effective strategies to recruit sufficient adopters to meet the needs of the range of

The inspectors were also informed that the service was currently looking at competency - based assessments amongst other models available. The inspectors would recommend that competency -based assessments of prospective adopters be introduced in the adoption service; this was discussed with the manager of the service during the inspection. Halton Borough Council Adoption Service Page 25

p.26

In the last 12 months:

How many children were identified as needing adoptive families? 9 How many children were matched with adopters? 8 How many children were placed with the service’s own adopters? 6 How many children were placed with other services’ adopters? 2 How many children were referred to the Adoption Register? 15

p.27

adopters does this represent?

75 % How many sibling groups were matched in the last 12 months? 1

p.27

waiting for a match to be identified?

Halton Borough Council Adoption Service Page 26

p.28

The intended outcome for the following set of standards is:

• The adoption agency recruits and supports sufficient adopters from

p.28

diverse backgrounds, who can offer children a stable and permanent home

to achieve a successful and lasting placement.

p.28

about the preparation, assessment and approval procedure and that they will be

treated fairly, openly and with respect throughout the adoption process. Key Findings and Evidence Standard met? 2 Halton Borough Council’s statement of purpose and the adoption policy clearly indicated that prospective adopters would be valued, treated with respect and in a fair and open manner. This documentation also reinforced the adoption service’s commitment to ensuring prospective adopters would be welcomed without prejudice. The inspectors’ examination of a sample of Adoption records, interviews with prospective and approved adopters, as well as observation of the Adoption Panel, confirmed the adoption service was practising in accordance with this documentation.

p.28

about the preparation, assessment and approval procedure and that they will be

During the inspectors’ interviews with the prospective and adoptive parents, the inspectors were informed that the initial enquiries made to the adoption service were responded to in a prompt, friendly, helpful and informative manner.

p.28

about the preparation, assessment and approval procedure and that they will be

Following their initial enquiries information packs were sent to them speedily, several adopters stated that they had received them the next day. The pack sent to adopters provided information regarding the adoption service’s eligibility criteria, the children in need of adoption, as well as the preparation and training provided prospective adopters, including the home study visits. The process involved in becoming approved as an adoptive parent including the timescale for approval was outlined, as well as the role of the adoption and permanence panel. Prospective adopters were provided information about their right to attend the panel when their assessment was presented. Information was also provided about Halton Borough Council’s adoption and post adoption support services. The inspectors were advised that the Council was currently arranging for information to be given to prospective adopters interested in Inter Country Adoption.

p.28

about the preparation, assessment and approval procedure and that they will be

In the main, those interviewed were of the view that the information packs were attractively presented, informative and extremely useful in understanding the adoption process. At the time of the inspection, Halton Borough Council had produced an adopters’ handbook, which was in draft form, to improve the information provided prospective adopters. This handbook provided clear and concise information about the adoption process, including preparation and support. Halton Borough Council Adoption Service Page 27 In examining the initial information given to prospective adopters, the inspectors’ were of the opinion that the written eligibility required expanding upon and in particular there was a need for this to reflect the adoption agency’s current adoption strategy. The inspectors related this information to the manager of the service during the course of the inspection.

p.28

about the preparation, assessment and approval procedure and that they will be

Halton Borough Council had a clear adoption recruitment strategy, which identified the priority areas in relation to adoption and was currently actively targeting recruitment in these areas. The adoption agency prioritised prospective adopters who were most likely to meet the needs of children waiting for adoptive parents. The inspectors were advised that the adoption service planned to review the adopter recruitment strategy on a six monthly basis, with the next review planned for 31 st March 2004.

p.29

about the preparation, assessment and approval procedure and that they will be

During the inspection, the inspectors interviewed several prospective and adoptive parents regarding the preparation and assessment process. They stated that the staff present at these meetings were extremely welcoming, friendly and relaxed. This quickly put the prospective adopters at their ease, enabling the prospective adopters to fully participate in the preparation and assessment process in a natural and open manner.

p.29

about the preparation, assessment and approval procedure and that they will be

In discussing the quality of the preparation and training provided, several prospective adopters and adopters stated that the preparation and training was provided to both foster carers and prospective adopters and placed too great an emphasis on fostering. They also indicated that the preparation and training groups would have benefited from the attendance and contribution of an adopter and adopted adult. Some of these views were also reflected in the prospective adopters and adopters’ questionnaires received by the National Care Standards Commission. However, one prospective adoptive couple interviewed by an inspector stated that joint preparation and training with foster carers had been highly beneficial, as it had provided them with considerable insight into the fostering process and the likely fostering experiences of any child placed with them for adoption.

p.29

about the preparation, assessment and approval procedure and that they will be

These matters were discussed with the manager of the service, during the inspection. The inspectors were advised that from the 1 st March 2004 the service planned to provide specific preparation and training solely for prospective adopters. The service was also planning to arrange for existing adopters to accompany social workers on their initial visits to prospective adopters. This would enable prospective adopters the opportunity to hear first hand from existing adopters of their experience of adoption. The service was also in the process of facilitating a formal “Buddying Scheme” for applicants. This scheme will provide prospective adopters the opportunity for an approved adopter to act as a “buddy” to support them in the adoption process. At the time of the inspection, the adoption service had an adoption support group, which met monthly and afforded newly approved adopters the opportunity to

p.29

about the preparation, assessment and approval procedure and that they will be

meet with other experienced adopters. Adoption support information provided to adopters included details regarding the service provided by After Adoption. Halton Borough Council Adoption Service Page 28 Currently Halton Borough Council’s adoption service does not take account in its preparation training of prospective adopters the particular needs of those intending to adopt from another Country. The inspectors were advised that the Council had not received any enquiries or applications in relation to Inter Country adoptions. At the time of the inspection though the service was carefully considering how the Council might effectively meet the needs of prospective adopters intending to adopt from another Country.

p.29

about the preparation, assessment and approval procedure and that they will be

The inspectors’ examination of a sample of Adoption records evidenced that careful consideration was given to matching to ensure that good practice and outcomes were achieved, including enabling siblings to live together where possible. Information from the four placing social workers’ questionnaires indicated that the adoption agency prepared adopters well in their role as adoptive parents and effectively matched the child and adoptive parent. Halton Borough Council Adoption Service Page 29

p.30

Prospective adopters are involved in a formal, thorough and comprehensive

assessment, preparation and approval process. Key Findings and Evidence Standard met? 3 The manager of the service advised the inspectors that prospective adopters undergo a thorough, comprehensive assessment and preparation process. The materials and exercises used in the preparation training are based upon the fostering networks programme.

p.31

Prospective adopters are involved in a formal, thorough and comprehensive

At the time of the inspection, Halton Borough Council was providing joint training to foster carers and adopters. However following a recent evaluation of the adoption training, it was recognised that more specific training in relation to adoption was required. In view of this, the service had made a decision to revise its adoption training so that the adoption training is provided solely for adopters and adoption issues addressed in a more detailed and comprehensive manner. The inspectors would endorse such changes in the preparation training, as this reflected the views of a number of prospective and approved adopters interviewed by the inspectors and in the questionnaires that were returned to the inspection team.

p.31

Prospective adopters are involved in a formal, thorough and comprehensive

The inspectors were advised that in November 2003 the adoption and fostering service reviewed post approval training for adopters and following evaluation intended to incorporate the training needs of adopters in the service’s overall training strategy. The adoption service was also planning to regularly evaluate future preparation training for adopters through their dedicated adoption worker. The information obtained would be used to determine the service’s future training provision.

p.31

Prospective adopters are involved in a formal, thorough and comprehensive

There were also plans for adopters who had been approved but had not yet been matched with a child and those who had a child placed under the Adoption Regulations, though no adoption order had yet been made, to be reviewed annually by the Council’s Quality assurance unit.

p.31

Prospective adopters are involved in a formal, thorough and comprehensive

The assessment process used by the adoption service was based on the BAAF form “F” model. This model ensured that adopters were considered in terms of their capacity to care safely and meet the developmental needs of children. This assessment process was operated within a framework of equal opportunities and anti – discriminatory practice.

p.31

Prospective adopters are involved in a formal, thorough and comprehensive

Experienced workers undertook the assessment of adopters. Inspection of a sample of these assessments indicated that in general they were thorough and insightful. Whilst the adoption service does not currently use a competency-based approach to their assessment of prospective adopters, the service was currently considering the introduction of such competency-based assessments. The inspectors were of the opinion that a more evidence- based approach to assessments would be advisable.

p.31

Prospective adopters are involved in a formal, thorough and comprehensive

The prospective and approved adopters interviewed by the inspectors confirmed that the service encouraged and facilitated their attendance in the preparation and training groups, by ensuring that they were held at convenient times and venues. Halton Borough Council Adoption Service Page 30 Several prospective adopters informed the inspectors that they were advised of the necessary checks that would be undertaken in relation to their application. They also confirmed that throughout the preparation, assessment and approval process, they were kept fully informed of their progress. Several indicated that the assessment and approval process was thorough and that they were well supported by the adoption agency during this process. This was evidenced in some of the prospective and adopters’ files examined by the inspectors.

p.31

Prospective adopters are involved in a formal, thorough and comprehensive

The inspectors were also able to verify that assessments carried out, since the summer of 2002, were generally carried out within timescale. Those that fell outside the timescale were usually due to reasons related to the adopters, rather than the agency.

p.32

Prospective adopters are involved in a formal, thorough and comprehensive

The inspectors’ examination of a sample of files evidenced that the service carried out the necessary enquiries, health checks and obtains personal references, as well as enhanced Criminal Record Bureau checks in relation to prospective adopters and on all members of their household, who were aged eighteen years or over. Those adopters interviewed confirmed that they had been informed and understood the reasons for these checks.

p.32

Prospective adopters are involved in a formal, thorough and comprehensive

The adoption agency’s statement of purpose confirmed the service’s commitment to ensure that when foster carers adopt a child whom they have fostered, they receive the same information and preparation as other prospective adopters.

p.32

Prospective adopters are involved in a formal, thorough and comprehensive

At the time of the inspection they were subject to the same assessment process as other prospective adopters and the timescale for the completion of the assessment was four months, in line with the National Adoption Standards for England. Halton Borough Council Adoption Service Page 31

p.32

introduction and placement process, as well as any support to facilitate this they may

need. This will include the role of the Adoption Register for England and Wales. Key Findings and Evidence Standard met 2 The inspectors were advised that information regarding the assessment, approval, matching, introduction and placement processes, as well as support services were provided to prospective adopters during the preparation and training groups. Information regarding the Adoption Register for England and Wales was also provided in these groups. This was subsequently confirmed by the prospective adopters and adopters during their interviews with the inspectors. However in the questionnaires returned to the inspectors, a number of prospective and approved adopters indicated they had not been informed about the Adoption Register.

p.33

introduction and placement process, as well as any support to facilitate this they may

The manager of the service informed the inspectors that written information regarding these matters had been produced in the handbook for adopters. At the time of the inspection, this handbook was in draft form, however there were plans for its implementation in March 2004.

p.33

introduction and placement process, as well as any support to facilitate this they may

The inspectors were advised that accurate, up-to-date and full written information is provided to prospective adopters by way of the BAAF form “E”. The foster carer, who is currently caring for the child provided written information about the child. The prospective adopters also had an opportunity to discuss this information with the child’s social worker and to meet with the panel’s medical advisor before considering the implications of this information for themselves and their family.

p.33

introduction and placement process, as well as any support to facilitate this they may

In examining a sample of files, the inspectors noted that in relation to inter agency placements, there were no H1 and H2 forms on file. The inspectors were advised that these forms are used by the agency. In view of this, the inspectors would recommend that the agency ensures that consistent use is made of these forms in respect of inter - agency placements.

p.33

introduction and placement process, as well as any support to facilitate this they may

During the inspectors’ interviews with prospective adopters some informed the inspector that they were satisfied with the matching arrangements made by the adoption agency. However, other prospective adopters indicated that they would have liked a clearer understanding of the post-approval process of matching, including the likely timescales. The inspectors would recommend that clearer, written guidelines regarding the various options about contact and the actions that adopters might take at this post-approval stage prior to a match being identified should be provided. Halton Borough Council Adoption Service Page 32 Some prospective adopters interviewed and several adopters who completed and forwarded questionnaires to the National Care Standards Commission, indicated that they had not received up-to-date or in some cases sufficient information regarding the child placed with them. In the main these children were from other authorities, however it is essential that full

p.33

introduction and placement process, as well as any support to facilitate this they may

accurate and up-to-date information is provided to prospective adopters and adopters. In view of this, a requirement has been made about the need for full and accurate information to be given to prospective adopters before a match is agreed.

p.34

introduction and placement process, as well as any support to facilitate this they may

The adoption agency had recently developed a system to address the death of an adopted child. This was addressed in the service’s statement of purpose, the preparation and training group, the home study visits and the report. The Adoption and Permanence Panel also had a duty to check that the matter had been discussed with the prospective adopters and it was also addressed in the adopters’ handbook.

p.34

introduction and placement process, as well as any support to facilitate this they may

The inspectors were able to evidence through examination of a sample of files that the agency had a clear system to record the adoptive parents’ views about passing informationto the birth parents and families. The adoption service also ensured that the birth family’s wishes were fully recorded.

p.34

introduction and placement process, as well as any support to facilitate this they may

The inspectors were advised that the adoption agency recognises the need for all children placed for adoption to be given appropriate information about their prospective adopters, prior to placement.

p.34

introduction and placement process, as well as any support to facilitate this they may

In the past prospective adopters had prepared a photograph album and written information about themselves, which had been given to the child. However, the inspectors were advised that the adoption agency would now, as a matter of course, expect prospective adopters to prepare appropriate information about themselves and this would be discussed with prospective adopters during their preparation and training.

p.34

introduction and placement process, as well as any support to facilitate this they may

The inspectors were informed that the adoption worker had prepared a practice guide for Halton Borough Council ‘s children’s social workers, so they were aware of this development and could prepare the child, as well as the foster carers and birth parent.

p.34

Adoption Register?

YES Halton Borough Council Adoption Service Page 33

p.34

Adoptive parents are helped and supported to provide stable and permanent homes

for the children placed with them. Key findings and evidence Standard met? 2 The BAAF adoption support plan was used by the adoption service to help adoptive parents provide stable and permanent homes for their children. However, the inspectors were advised that the practice manager in the adoption and fostering service was also working with a group of managers from the Merseyside adoption consortium to develop an adoption support plan that could be used across the region.

p.35

Adoptive parents are helped and supported to provide stable and permanent homes

At the time of the inspection, adoptive parents were supported in a variety of ways, which included support from their supervising social worker, from Halton Social Services’ Crisis Intervention Team, from the adoption support group, from existing approved adopters (the buddying system). It was anticipated that additional support would also be available with the appointment of the post adoption worker.

p.35

Adoptive parents are helped and supported to provide stable and permanent homes

In addition, Halton Borough Council has a service level agreement with “After Adoption”, which is an independent adoption support organisation. This organisation provides access to support groups as well as a helpline and counselling. The council also has an agreed protocol with the children and adolescent mental health services (CAMHS). This arrangement includes the provision of services to adopted children.

p.35

Adoptive parents are helped and supported to provide stable and permanent homes

The adoption agency had a dedicated adoption worker, who maintained a supporting role with prospective adopters and involved them in the planning process for a placement from the beginning of the linking process . The adoption worker also disseminated the information available on the child, discussed the implications of this information with a view to preparing the prospective adopters in advance of the child being placed with them. Further support was also provided by way of buddying newly approved adopters with an existing adopter.

p.35

Adoptive parents are helped and supported to provide stable and permanent homes

During one of the interviews with adopters, the inspector was advised that they had not received sufficient support in the initial stages of the placement, which had nearly resulted in a placement breakdown. Another adopter raised similar issues regarding the support provided them by the agency. They also stated that when support was provided it was often sympathetic advice that was provided them rather than the concrete and practical help that they required. However, the responses in the questionnaires regarding their experiences of placement and post placement support were more variable, ranging from poor to excellent. In the main, it would appear that these difficulties had occurred at a time when the service was experiencing considerable staff shortages and relaying on the use of agency staff, some of whom were relatively inexperienced. Halton Borough Council Adoption Service Page 34 Several prospective and approved adopters indicated in their questionnaires that they were

p.35

Adoptive parents are helped and supported to provide stable and permanent homes

not aware of the adoption support services available to them. A similar view was also expressed in one of the interviews with approved adopters, who stated that they had received insufficient information regarding the support services available to them. In the majority of questionnaires returned and in some of the interviews, the inspectors were advised that the agency had never requested any feedback or evaluation regarding the quality of the service that they had received.

p.36

Adoptive parents are helped and supported to provide stable and permanent homes

Whilst the inspectors recognise that recent and planned changes in the support and means of disseminating information regarding post adoption support services may well address some of the issues raised above, it is recommended that the agency re-examines the support provided adopters. It is also recommended that the agency is more proactive in their publicising of post adoption support services. In addition, the inspectors were of the opinion that the agency would benefit from the implementation of a formal feedback mechanism from all those that have utilised the adoption service.

p.36

Adoptive parents are helped and supported to provide stable and permanent homes

The adoption service has not had any requests from prospective adopters wishing to adopt a child from another country. However, should the service become involved in inter - country adoptions in the future, appropriate arrangements would be made for adopters to receive appropriate support.

p.36

Adoptive parents are helped and supported to provide stable and permanent homes

The inspectors were advised that during the preparation training and assessment process, prospective adopters were informed of the importance of addressing issues of discrimination and helping children to deal with racism or other experiences of discrimination.

p.36

Adoptive parents are helped and supported to provide stable and permanent homes

In the preparation training, prospective adopters focus on the need for children to understand their history and to develop positive self – esteem through life story work. The training emphasises the importance of ensuring that items of memorabilia and life story work is kept safe. The importance of a child’s history and heredity is further emphasised through the matching process and the linking meeting that takes place.

p.36

Adoptive parents are helped and supported to provide stable and permanent homes

At the time of the inspection, the inspectors were shown a sample of Life storybooks. These books were of a high standard and contained all the relevant and necessary information regarding the child’s past history. The inspectors’ were also informed that Halton Borough Council had recently purchased the “Life Card”, which is a user friendly, interactive multimedia programme providing all the information regarding the child’s history and heredity. It was intended that this Card would be provided to all children, who were in the process of being or had been adopted. The agency also anticipated involving adopters in the life card programme, which should prove beneficial to both adopter and child. The inspectors were informed that the service made clear arrangements with adopters regarding the information or photographs that are to be provided to parents or other family members. Agreement was also reached on how information provided by birth families, via the agency

p.36

Adoptive parents are helped and supported to provide stable and permanent homes

would be handled. Halton Borough Council Adoption Service Page 35 In two of the files examined and in subsequent interviews, the inspectors were informed that in one case the life work had not been completed with a child prior to adoption and in the second agreements had not been satisfactorily reached regarding post adoption contact between the child and their birth family. These matters again related to the time when the Directorate was experiencing severe staffing shortages. However, the issues were raised with the manager of the service, during the inspection.

p.36

Adoptive parents are helped and supported to provide stable and permanent homes

The inspectors’ examination of a sample of files confirmed that the agency provided written information regarding post adoption contact and a contact contract was also completed. However in one of the cases examined the prospective adopters’ were of the opinion that the full extent and implications of post adoption contact had not been fully outlined and explored with them, prior to the child’s placement. They had made a formal complaint to the agency regarding this matter. It was the inspectors’ view that the issue of post adoption contact was a crucial matter in the stability of an adoptive placement. It therefore required be carefully considering, exploring and planning with all those involved in the adoptive placement.

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Adoptive parents are helped and supported to provide stable and permanent homes

Halton Borough Council had a procedure in relation to Adoption Disruption. However, the service was also part of the Mersey Region Consortium, which had set up a Task Group that was developing a Disruption Policy across the consortium. The inspectors were advised that dependent on the outcome of this work, the Council’s current Disruption Policy might change. The inspectors were informed that the service expects the adopters’ social worker to support adopters and identify any difficulties in the placement. On identification of difficulties, the agency aims to arrange a meeting before the adoptive placement disrupts, with a view to resolving the difficulties through the provision of appropriate support. The Council also had a service level agreement with After Adoption to offer post adoption support to the agency’s adopters.

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Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopter applications started in the last 12 months 15

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Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopters approved in the last 12 months 14

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last 12 months

Number of adopters approved but not matched 15

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last 12 months

Number of adopters referred to the Adoption Register 15

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and adoption, in the last 12 months?

Halton Borough Council Adoption Service Page 36

p.38

The intended outcomes for the following set of standards are:

• Birth parents are entitled to services that recognise the lifelong

p.38

implications of adoption. They will be treated fairly, openly and with

respect throughout the adoption process.

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Standard 7 (7.1 – 7.5)

The service to birth parents recognises the lifelong implications of adoption. Key Findings and Evidence Standard met? 3 Halton Borough Council recognised the important role that Birth parents play in the Adoption process and addressed this in the Adoption Support Policy. The Council also had a service level agreement with After Adoption (see Standard 6); part of that contract was to provide a counselling service for birth parents.

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Standard 7 (7.1 – 7.5)

The inspectors were advised that Birth parents are given the BAAF leaflet, “If your child is being adopted”. They were also given a document to sign, confirming the content had been discussed with them and that they had been advised to seek legal advice or see an independent advocate. The inspectors were able to evidence that this practice was being adhered to, in their examination of a sample of files.

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Standard 7 (7.1 – 7.5)

The adoption agency had an expectation that birth parents were involved in their child’s Planning process. Consequently, birth parents were encouraged to attend the child’s planning meetings and reviews.

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Standard 7 (7.1 – 7.5)

The adoption service had also produced a document, entitled, “Birth Parents wishes regarding an adoptive family” and birth Parents were encouraged to complete this document, which was submitted with the form “E” to the Adoption and Permanence Panel. Birth parents had the opportunity to read and sign the form “E”, before the information was passed to the panel. The inspectors were advised that the panel would not accept the form “E” unless it was evidenced that the birth parents had been consulted about the content and their views sought regarding their child’s adoption. Guidance regarding the consultation and contribution of birth parents in relation to the Form “E” was circulated to social workers in October 2003.

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Standard 7 (7.1 – 7.5)

Birth parents were also encouraged to contribute to the Life book for the child. It was anticipated that with the life card, birth parents would be able to contribute in a variety of ways, including through the use of video and audiotapes. The birth parents views about adoption were recorded on the child’s care plan, the contact contract and the leaflet called “Birth Parents wishes regarding an adoptive family”. Inspectors did not have the opportunity to meet with birth parents. However, this information was subsequently confirmed during the inspectors’ examination of a sample of files, panel papers and discussions with staff. Halton Borough Council Adoption Service Page 37 The inspectors were advised that the adoption service provides access to an independent support worker from the time adoption is identified as the plan for the child, through the services commissioned as part of the service level agreement with “After Adoption”.

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Standard 7 (7.1 – 7.5)

Halton Borough Council Adoption Service Page 38

p.40

Birth parents and birth families are enabled to contribute to the maintenance of their

child’s heritage. Key Findings and Evidence Standard met? 2 The inspectors were advised that birth parents and the birth family are positively encouraged to provide information on the child’s birth and early life. Their views regarding the adoptive plans for the child were always obtained. The agency also aimed where possible to arrange a meeting between the birth and adoptive parents. The letterbox system also facilitated the exchange of information between the adopted and birth family, so enabling the child to receive up-dated information regarding their birth parents and family.

p.40

Birth parents and birth families are enabled to contribute to the maintenance of their

At the time of the inspection the adoption and fostering service was planning to launch a child’s health record, which was in booklet form and would be used for all looked after children who are of school age. It was intended that this booklet would in many ways replicate the handheld record that parents have for pre-school children. It was anticipated that this record would be given to adopters when a child was placed with them.

p.40

Birth parents and birth families are enabled to contribute to the maintenance of their

In the sample of files examined by the inspectors there was comprehensive information regarding the child’s early life and evidence that good practice had been undertaken with birth parents and families being encouraged to contribute to the maintenance of their child’s heritage.

p.40

Birth parents and birth families are enabled to contribute to the maintenance of their

However, as part of the inspection process a birth family was interviewed. This family stated that they had not been fully involved in the adoption process, for example, they informed the inspector that they had not been consulted over the type of family best able to meet the child’s needs. This had resulted in the birth family feeling that they had been excluded from a very important part of the adoption process, which had caused them considerable disappointment and feelings of being powerless. They also stated that they had been expected to accommodate family contact on their own, as well as support contact with the prospective adopters prior to the adoption. The management of such contact was particularly difficult for the birth family, as it occurred at a time when they themselves were coming to terms with the adoption plan.

p.40

Birth parents and birth families are enabled to contribute to the maintenance of their

Overall, the birth family were of the view that the placing social worker did not fully understand the importance of the birth family’s contribution to the maintenance of a child’s heritage and the lifelong implications of adoption.

p.40

Birth parents and birth families are enabled to contribute to the maintenance of their

These matters were brought to the attention of the manager of the service during the inspection.

p.40

Birth parents and birth families are enabled to contribute to the maintenance of their

The post adoption letterbox scheme was well established and in the main appeared to be working well. However at the end of the inspection, an adoptive family contacted one of the inspectors regarding a serious difficulty that they had experienced with the letterbox scheme. This was brought to the attention of a Senior Manager of the service who agreed to address the matter. Halton Borough Council Adoption Service Page 39

p.40

includes providing information about local and national support groups and services

and helping birth parents to fulfil agreed plans for contact. Key Findings and Evidence Standard met? 2 The manager of the service advised the inspector that the adoption support policy promoted the needs of birth parents in relation to post adoption support. The agency had a service level agreement with After Adoption and part of that contract was to provide a counselling service for birth parents. The inspectors were also informed that there were plans for the adoption service to appoint an adoption support worker whose role, where appropriate, will include support to birth parents and families.

p.41

includes providing information about local and national support groups and services

In interviewing a birth family as part of the inspection process, the inspector was advised by the family that once the child left their home they had felt totally unsupported by the adoption agency. This had led them to rely on their family and friends to help them come to terms with the child’s adoption and their own subsequent sense of loss.

p.41

includes providing information about local and national support groups and services

In agreement with the family the inspector brought this matter to the manager of the service’s attention during the inspection. It was anticipated that the appointment of an adoption support worker, together with the services of After Adoption, will enable the service to address many of the issues referred to, in standards eight and nine of this report. Halton Borough Council Adoption Service Page 40

p.41

The intended outcomes for the following set of standards are:

• Each adoption agency has an adoption panel which is organised efficiently

p.42

children suitable for adoption, the suitability of prospective adopters and

the matching of children and approved adopters.

p.42

children suitable for adoption, the suitability of prospective adopters and

• The adoption agency’s decisions are made to promote and safeguard the welfare of children.

p.42

Adoption panels have clear written policies and procedures about the handling of

their functions and ensure that they are implemented. Key Findings and Evidence Standard met? 2 Halton Borough Council had a statement of arrangements for the Adoption and Permanence Panel, which covered the information required by the panel, administration of the panel, the role of the chairperson and agency decision maker, the membership of the panel and the termination of appointment of panel members. In addition the statement of arrangements contained a summary of the roles and responsibilities of the Adoption and Permanence Panel.

p.42

Adoption panels have clear written policies and procedures about the handling of

The inspectors were advised that this statement of arrangements was adhered to, though the agency recognised that the statement was in need of revision since it did not contain the following: -

p.42

Adoption panels have clear written policies and procedures about the handling of

• The process for the appointment of the chair person and vice-chair person of the panel • The process for dealing with ineffective or disruptive behaviour and attitudes of panel members • The method of providing feedback to the Agency on the quality of cases being presented to the panel • Promotion of good practice and consistency of approach and fairness by the panel members in assessing cases.

p.42

Adoption panels have clear written policies and procedures about the handling of

The inspectors were advised that there were plans for this statement of arrangements to be amended, so that it included all the above matters. However, despite these omissions, the inspectors were able to evidence that the Adoption and Permanence Panel adopted a consistent and fair approach in assessing cases, promoted good practice and ensured that information was fed back to the agency on the quality of cases being presented to the panel.

p.42

Adoption panels have clear written policies and procedures about the handling of

The adoption agency provided an opportunity and indeed encouraged prospective adopters to attend the Adoption and Permanence Panel. Information regarding this was contained in the adopters’ handbook and it was also discussed in the preparation groups, as well as in the home study. Halton Borough Council Adoption Service Page 41 During the inspector’s observation of the panel, the inspector became aware that the waiting area used by prospective adopters prior to their attendance at the panel did not always afford them the privacy and comfortable setting required. A recommendation has therefore been made that the adoption service reviews the waiting area for people attending panel.

p.42

Adoption panels have clear written policies and procedures about the handling of

In interviews with prospective and approved adopters, several spoke about their attendance at the adoption panel, indicating that it had been a well - managed and positive experience. They stated that the chair and all panel members were extremely welcoming, immediately putting them at their ease and treated them with courtesy and respect. From these interviews, together with direct observation of the Adoption Panel, the inspectors were able to conclude that prospective adopters who attend the adoption panel are encouraged and fully supported to participate in the proceedings.

p.43

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

for the overseas country. Key Findings and Evidence Standard met? 2 The adoption agency had a properly constituted Adoption and Permanence Panel. The membership of the panel included people who had suitable qualities and a wide range of adoption experience from a variety of perspectives.

p.43

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

The inspectors were advised that panel members had access to appropriate training and skill development. Panel members were also kept up-to-date about internal policies and procedures, as well as changes in regulation and guidance through the circulation of appropriate documents and training events. The manager of the service stated that further training for panel members was planned, with a full training day arranged in April, which would cover the following topics: -

p.43

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

• The Children’s Act • The National Adoption Standards • Inter Country Adoption • Adoption Support

p.43

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Whilst it was clear that panel members had received a variety of training in the past, it was evident that panel members had not had the opportunity to receive inter country adoption training or to consider the issues that had arisen from the Brighton and Hove enquiry. The inspectors were of the view that a more systematic approach to panel members training would be beneficial, for example by the development of an annual training plan for panel members. Halton Borough Council Adoption Service Page 42 At the time of the inspection, the adoption agency was examining their process of appointing and inducting panel members. The inspectors were advised that the adoption worker had begun developing an induction programme for new panel members, which would include the opportunity to observe the Adoption and Permanence Panel. The inspectors would support the development of introducing a formal selection, appointment and induction process of

p.43

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

panel members and recommend that an administrative system is devised to evidence this process.

p.44

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

A sample of panel members’ files was seen and with the exception of one file, all contained confidentiality agreements and enhanced Criminal Records Bureau checks. The manager of the service advised the inspectors that the necessary documentation had been sent to the panel member to address this matter.

p.44

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Despite the matters that were raised in relation to 11.2 and 11.3 of this standard the inspectors found ample evidence that good practice had been exercised in identifying panel members with very relevant qualities and a rich experience of various aspects of adoption and childcare. During direct observation of the panel, these panel members were observed to give thoughtful and insightful consideration to the matters presented to them.

p.44

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Is the panel a joint panel with other local authorities? NO

p.44

requirements?

YES Halton Borough Council Adoption Service Page 43

p.44

to avoid delays in the consideration of prospective adopters and matching children

and adopters. Key Findings and Evidence Standard met? 3 The agency’s Adoption and Permanence Panel was convened monthly. However, there was flexibility to convene additional panels if urgent issues needed to be dealt with or the agenda of the regular panel was full. The inspectors were advised that the additional panels ensured that there were no delays in consideration of adopters and in matching children and adopters.

p.45

to avoid delays in the consideration of prospective adopters and matching children

During the inspection, one of the inspectors interviewed the designated administrative assistant, who provided the administrative support to the Adoption and Permanence Panel. The inspector was informed that the panel agenda and papers were sent out one week prior to the panel date. The inspectors were able to confirm that this arrangement was operating efficiently during the course of their inspection. Overall, the inspectors were of the view, that the services of a designated administrative assistant was highly beneficial in ensuring the Adoption and Permanence Panel operated in a consistent, effective and efficient manner.

p.45

to avoid delays in the consideration of prospective adopters and matching children

One of the inspectors examined a sample of adoption panel minutes and found that the minutes were comprehensive and detailed. They clearly indicated the reasons for and the conclusions that had been reached by the panel. The minutes also recorded the adoption panel’s recommendation to the agency decision – maker.

p.45

to avoid delays in the consideration of prospective adopters and matching children

The nominated manager informed the inspector that the minutes were always accurate and taken by the designated administrative assistant to ensure and maintain a consistency of good practice.

p.45

recommendation of the adoption panel and promotes and safeguards the welfare of

the child. Key Findings and Evidence Standard met? 3 File records and discussions with relevant staff indicated that the agency decision maker showed diligence in making her decision in a timely and considered manner. The panel minutes were supplemented with discussions, if necessary, with the panel chair. Inspectors were assured that the decision making process remained independent and appropriate.

p.45

recommendation of the adoption panel and promotes and safeguards the welfare of

There were also satisfactory arrangements for conveying the decision to the prospective adopters, and parents. Children were advised of decisions by their social workers and the quality assurance unit, as part of their monitoring role will confirm with the child that this has happened. Halton Borough Council Adoption Service Page 44

p.45

The intended outcomes for the following set of standards are:

• The adoption agency is provided and managed by those with the appropriate

p.46

The people involved in carrying on and managing the adoption agency:

• possess the necessary knowledge and experience of child care and

p.46

adoption law and practice and

• have management skills and financial expertise to manage the work

p.46

efficiently and effectively and

• ensure that it is run on a sound financial basis and in a professional manner. Key Findings and Evidence Standard met? 3 The divisional manager and the principal manager of the adoption service have considerable experience as practitioners and managers in the childcare field. They have also obtained the Certificate of Qualification in Social Work and the NVQ 4 in management. The practice manager also holds the certificate in Social services, has extensive experience as a childcare social worker and has specialised in adoption for a number of years.

p.46

efficiently and effectively and

Both the principal manager of the adoption service and the practice manager adopt a participative leadership style and encourage the staff in the team to be extremely child focused in their work. In the past nine months systems and staffing within the service has been reviewed and developed to enhance the practice within the team and ensure a more effective delivery of service.

p.46

efficiently and effectively and

Overall the inspectors were of the view that the people involved in the management and operation of the adoption agency were suitably qualified, experienced in childcare, as well as adoption and had the appropriate management skills, financial expertise and professionalism to manage the work in an efficient and effective manner.

p.46

of working in a childcare setting in last 5 years?

YES Halton Borough Council Adoption Service Page 45

p.46

voluntary organisation or business concerned with safeguarding and promoting the

welfare of children. Key Findings and Evidence Standard met? 3 Halton Borough Council had written recruitment and selection procedures for the appointment of staff.

p.47

voluntary organisation or business concerned with safeguarding and promoting the

Examination of a sample of personnel files confirmed that the adoption agency had obtained a Criminal Records Bureau, enhanced check, of the managers of the service. Two written references had also been obtained.

p.47

voluntary organisation or business concerned with safeguarding and promoting the

The inspectors were advised that the council’s social services department had recently introduced a procedure for telephone enquiries to be made in order to verify the legitimacy of written references. The inspectors were informed that this had occurred in relation to two recent staff appointments made by the agency.

p.47

voluntary organisation or business concerned with safeguarding and promoting the

They were also advised that the council had introduced a procedure to ensure that Criminal Records Bureau enhanced checks are renewed on a three yearly basis for all staff working in the adoption agency. Halton Borough Council Adoption Service Page 46

p.47

The intended outcomes for the following set of standards are:

• The adoption agency is organised and managed efficiently, delivering a good quality service and avoiding confusion and conflicts of role.

p.48

Standard 16 (16.1 – 16.7)

The adoption agency is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 An examination of the adoption agency’s documentation including the statement of purpose, together with the inspectors’ interviews with a variety of managers and staff working in the childcare teams, confirmed that the adoption service was working to the ethos and principles of the statement of purpose.

p.48

Standard 16 (16.1 – 16.7)

The redesign of the service had resulted in an increase in management with the appointment of a practice manager. This additional managerial post had proved beneficial in increasing the managerial efficiency of the service and enhancing staff support.

p.48

Standard 16 (16.1 – 16.7)

The inspectors identified that there were clear arrangements in place to identify the person in charge, when the Principal manager of service was absent. The roles of the managers and staff were clear. There were also well-established lines of communication and accountability between the managers and staff.

p.48

Standard 16 (16.1 – 16.7)

The agency informed managers and staff of their responsibility to declare any possible conflicts of interests, which was clearly set out in Halton Borough Council ’s care code of practice and in the code of conduct that was issued to all staff in commencing employment with the Council.

p.48

Standard 16 (16.1 – 16.7)

Halton Borough Council operated an anti-discriminatory policy, which was reinforced throughout the recruitment, retention and selection of staff and was also included in the procedures for staff recruitment.

p.48

Standard 16 (16.1 – 16.7)

Similarly, the policy was reinforced in all aspects of staff’s work in the adoption service, including the adopter recruitment information, response to enquiries, the preparation training and assessment, attendance at the Adoption and Permanence Panel and in the information given to children and birth parents. The inspectors were also able to confirm this through their interviews with both prospective adopters and adopters.

p.48

Standard 16 (16.1 – 16.7)

At the time of the inspection, the adoption worker had completed a written procedural guidance about the Adoption Register. This procedure was comprehensive and to ensure consistency of practice included the arrangements for the adoption worker to take responsibility for all referrals to the Adoption Register.

p.48

Standard 16 (16.1 – 16.7)

Examination of a sample of files confirmed that the adoption agency was using the Adoption Register in accordance with the Merseyside adoption agencies’ inter-consortia arrangements. Halton Borough Council Adoption Service Page 47

p.48

There are clear written procedures for monitoring and controlling the activities of the

adoption agency and ensuring quality performance. Key Findings and Evidence Standard met? 3 The adoption agency had a number of quality assurance and monitoring systems in place, which included the following: - • The quality assurance unit had a monitoring role in respect of the adoption service through their chairing of children’s reviews and adopters reviews • The department’s management team regularly monitored the adoption services’ performance • There was quarterly monitoring by the Adoption and Permanence Panel • There was an adoption tracking system, which was monitored on an internal basis by the adoption service and was circulated to all of the individuals involved in the above systems, including the panel’s legal advisor.

p.49

There are clear written procedures for monitoring and controlling the activities of the

The inspectors were able to evidence that the adoption agency provided information to purchasers of service and others with a legitimate interest. This information included the charges for each of its services, itemised amounts paid for wider services and a statement of any amounts paid to adopters.

p.49

There are clear written procedures for monitoring and controlling the activities of the

In interviewing prospective and approved adopters the inspectors were able to confirm that they were aware and understood the criteria for the payment of adoption allowances, however this was not the case for all prospective and approved adopters as evidenced by the responses received in a number of questionnaires returned to the National Care Standards Commission.

p.49

There are clear written procedures for monitoring and controlling the activities of the

The inspectors were able to confirm that written reports on the management and outcomes of the adoption service are sent to the Social Care and Health Policy and Performance Board on a regular basis.

p.49

There are clear written procedures for monitoring and controlling the activities of the

The minutes of several of these board meetings were examined and a Halton Borough Councillor, who is also an executive board member, was interviewed. From this documentation and interview, the inspectors were able to conclude that Halton Borough Council takes its responsibility as a corporate parent extremely seriously, carefully examining the adoption agency reports to ensure that good outcomes are achieved for the children and the agency is effective.

p.49

Less than Quarterly?

Halton Borough Council Adoption Service Page 48

p.50

The adoption agency has access to specialist advisers and services appropriate to its

needs. Key Findings and Evidence Standard met? 2 The adoption agency had access to a variety of specialist advisors from both within and outside, Halton Borough Council. At the time of the inspection, the Council had a service level agreement with “After Adoption” and “Adoption Matters. There was also a protocol with CAMHS in relation to all looked after children, the inspectors were advised that this also included adopted children. In addition, as a member of the British Association for Adoption and Fostering (BAAF), the service was also able to access advice and guidance from them.

p.50

The adoption agency has access to specialist advisers and services appropriate to its

Halton Borough Council ‘s Consultant Community Paediatrician was the medical advisor on the adoption agency’s panel and was available to staff for general consultation regarding health issues in relation to children identified for adoption and where appropriate, adopters. He was able to access further medical specialist advice on behalf of the adoption agency, if required.

p.50

The adoption agency has access to specialist advisers and services appropriate to its

The Adoption and Permanence Panel also had a representative from Halton Borough Council’s legal department and this advisor or other members of the legal team were available to panel members and staff for consultation regarding adoption issues.

p.50

The adoption agency has access to specialist advisers and services appropriate to its

The inspectors were advised that the adoption agency is part of the Mersey Region Consortium and can approach the consortium for any specialist advice that it requires. They were also advised that the National Adoption and Permanence Task Force had also worked closely with the agency and their involvement had informed many of the changes and developments that had taken place in the service.

p.50

The adoption agency has access to specialist advisers and services appropriate to its

The agency, as referred to earlier in this section, has a service level agreement with “after Adoption” and “Adoption Matters”. This agreement clearly governed the specialist services that were provided by the agencies.

p.50

The adoption agency has access to specialist advisers and services appropriate to its

At the time of the inspection, the adoption agency did not have a written protocol in place that generally governed the roles of specialist advisors. However, the inspectors were advised that a written protocol was to be developed and would address the suitability and professional qualifications of any specialist advisor whose services were used by the agency. The inspectors would endorse such action and a recommendation has been made to this effect. Halton Borough Council Adoption Service Page 49

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The intended outcome for the following set of standards is:

• The people who work in the adoption agency are suitable to work with children

p.51

Anyone working in or for the adoption agency are suitable to work with children and

young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 2 Halton Borough Council had clearly written recruitment and selection procedures for the appointment of staff, which follow good practice guidelines. The inspectors were advised that the procedure had recently been amended to ensure managers now make telephone enquiries to follow up each written reference to verify their legitimacy. The manager of the service illustrated adherence to this practice confirming that telephone enquiries had been made in relation to two staff, who had recently been appointed to the service. All staff appointed to the service had an enhanced Criminal Records Bureau check. The inspectors were advised that the Council’s recruitment and selection procedures were strictly adhered to in relation to all staff, including those on a temporary contract.

p.51

Anyone working in or for the adoption agency are suitable to work with children and

During the inspection, a sample of personnel files of staff working within the adoption service were selected and examined. From the files seen the inspectors were able to evidence that individuals working in or for the adoption service were interviewed as part of the selection process, had the required written references and enhanced Criminal Records Bureau checks. The inspectors were advised that the service has a system in place to ensure all staff employed have a Criminal records Bureau check every three years.

p.51

Anyone working in or for the adoption agency are suitable to work with children and

A sample of panel members files were seen and a shortfall was found in one of these files. (Please see standard 11 for further details) The inspectors were made aware that the service was aware and addressing this issue.

p.51

Anyone working in or for the adoption agency are suitable to work with children and

All staff working within the adoption service who had case responsibility, were suitably qualified and had at least two years child care experience. They also had experience in carrying out assessments, as well as appropriate experience in relation to family placement work and adoption.

p.51

Anyone working in or for the adoption agency are suitable to work with children and

At the time of the inspection there were several unqualified members of personnel, who were providing practical assistance to staff, in their work in the adoption agency. The inspectors were advised though that these employees had no case responsibility and were always supervised by qualified staff, as were students on placement in the adoption team. Halton Borough Council Adoption Service Page 50 From the inspectors’ interviews with a number of child care managers and staff, as well as an examination of a variety of documentation, the inspectors were of the opinion that the staff working within the adoption service were well informed and their specialist knowledge and skills were valued by their colleagues in the other teams.

p.51

Anyone working in or for the adoption agency are suitable to work with children and

The inspectors were of the opinion that the directorate was committed to the training and development of staff. This was clearly illustrated by the mandatory training and specialist adoption training provided, as well as by the monitoring of the workers individual and professional development through the employment development review system (EDR). This system identified the workers’ individual training needs and developed an action plan; the workers’ training needs were then met through internal or external training. The inspectors were informed and able to confirm that these action plans are reviewed every six months.

p.52

Anyone working in or for the adoption agency are suitable to work with children and

Similarly, the inspectors were able to confirm that the directorate is committed to staff obtaining the post-qualifying award. At the time of the inspection, three workers had obtained the PQ1, another had been enrolled and the adoption worker had been enrolled on the PQ child care award. The manager of the service was aware that 20% of the adoption agency’s social workers should have or be in the course of obtaining the post qualifying child care award by 2006.

p.52

Anyone working in or for the adoption agency are suitable to work with children and

Birth record counselling, under section 51 of the Adoption Act 1976 was only provided by workers who were trained and experienced in this type of counselling and had a thorough understanding of the legislation surrounding access to birth records and the impact of reunification.

p.52

Anyone working in or for the adoption agency are suitable to work with children and

The specialist advisors who were on the Adoption and Permanence Panel had received training and had a good understanding of adoption, as did the specialist advisors in After Adoption and Adoption matters. The inspectors were advised that the Council’s contracts department was to take responsibility for confirming the suitability and professional qualification, when specialist advisors were commissioned by the adoption agency.

p.52

equivalent?

What % of the adoption service’s social workers have a PQ award? 0 % Halton Borough Council Adoption Service Page 51

p.52

Staff are organised and managed in a way which delivers an efficient and effective

service. Key Findings and Evidence Standard met? 3 The Divisional manager of the children’s services manages Halton Borough Council’s adoption service with day-to-day management carried out by the Principal manager and practice manager of the fostering and adoption service, all of whom are experienced, qualified and skilled managerial staff. Inspection of the service led the inspectors to conclude that the service was organised and managed in a way that ensured the service was delivered in an efficient and effective manner.

p.53

Staff are organised and managed in a way which delivers an efficient and effective

The levels of management delegation and responsibility was clearly defined and commensurate with the experience, skills and qualifications of the relevant members of staff. Staff interviewed had a good understanding of the levels of management delegation, responsibility and decision making within the service.

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Staff are organised and managed in a way which delivers an efficient and effective

During the inspection, the inspectors’ were able to confirm through interviews with placement social workers and staff from the children and families teams that they clearly understood the importance of working effectively together to ensure that the child’s best interests were served.

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Staff are organised and managed in a way which delivers an efficient and effective

The Council had a Supervision Policy and the inspectors were able to confirm, through an examination of a sample of staff files, that supervision was provided in accordance with this policy. All supervision meetings were fully recorded with a copy given to the member of staff. Supervision was also provided to staff on a more informal basis, as and when the need arose. The service also had an employment and development review system. Written records were kept and copies provided staff.

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Staff are organised and managed in a way which delivers an efficient and effective

The adoption agency had a system to prioritise, allocate and monitor staffs’ workload, using the supervision, workload management systems and there was oversight by the Adoption and Permanence Panel to achieve this. The adoption service had also implemented a tracking system, which monitored all applications from prospective adopters from the beginning to the end of the process.

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Staff are organised and managed in a way which delivers an efficient and effective

Training and appropriate professional and skills development was identified through supervision, which was formalised through the EDR process. The inspectors were able to confirm that all staff were supported to undertake training, as part of their professional development. (Please see standard 19)

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Staff are organised and managed in a way which delivers an efficient and effective

The inspectors were able to evidence that the adoption and fostering service had an adequate level of clerical, administrative support, office equipment and infrastructure to enable staff to carry out their duties in an efficient and effective manner.

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Staff are organised and managed in a way which delivers an efficient and effective

The marketing officer was responsible for dealing with enquiries from prospective adopters. The inspectors were able to confirm that these enquiries were dealt with in a prompt, courteous manner. Indeed several prospective and approved adopters commented most favourably on the response they had received from Halton Borough Council, in comparison with that received from other local adoption agencies.

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Staff are organised and managed in a way which delivers an efficient and effective

The inspectors were able to evidence that prospective adopters, as well as children and young people, who are subject to an adoption plan, receive written information and literature Halton Borough Council Adoption Service Page 52 exploring the process of adoption and were advised of the range of services and support provided, for example, After Adoption, CAMHS, the Educational Looked After Team, the Children’s Rights Service. Adopters also had access to other professionals, such as the medical and legal advisors.

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Staff are organised and managed in a way which delivers an efficient and effective

Examination of a sample of personnel files and interviews with staff confirmed that all employees were provided with appropriate written contracts, job descriptions, and conditions of service, which complied with the General Social Care Council’s code of practice.

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Staff are organised and managed in a way which delivers an efficient and effective

The Council had an equal opportunities policy, a complaints policy, a grievance and disciplinary policy and procedures. Staff confirmed that they had copies of these policies and procedures, including a copy of the statement of purpose for adoption. Halton Borough Council Adoption Service Page 53

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the needs of the adoption agency and they are appropriately supported and assisted

in providing a service. Key Findings and Evidence Standard met? 3 Halton Borough Council had an adoption and fostering service, which consisted of ten social work staff, excluding the managers. Within this team there was one designated adoption worker and the agency planned to appoint an adoption support worker.

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the needs of the adoption agency and they are appropriately supported and assisted

At the time of the inspection, the inspectors were advised there were two vacant posts in the team, however, an agency worker was covering one of these posts and an existing member of staff was covering a further 10.5 hours. The inspectors were advised that whenever there is a shortfall in staffing levels, the personnel section sanctions the agency’s use of agency workers.

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the needs of the adoption agency and they are appropriately supported and assisted

All the staff with case responsibility were qualified and had considerable experience in family placement. The agency had also ensured that staff in this team received specialist training relating to adoption issues and several had completed training in section 51, birth record counselling. All staff, as discussed in standard 20, were supported and assisted in providing a service through the regular supervision that they received and the in-house and external training, which was provided.

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the needs of the adoption agency and they are appropriately supported and assisted

The inspectors were of the view that the adoption service was adequately staffed and appropriately supported to meet the agency’s needs and in accordance with the statement of purpose.

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the needs of the adoption agency and they are appropriately supported and assisted

Halton Borough Council’s personnel policies and procedures provide for regular supervision, clear workloads, training, study leave, access to short external courses and post qualification study. The inspectors were advised that flexible working conditions are also to be implemented. The council is accredited as Investors in People and works to the requirements set out in the General Social Care Council’s code of practice.

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Number of social work posts vacant

In the adoption service. Halton Borough Council Adoption Service Page 54

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The adoption agency is a fair and competent employer, with sound employment

practices and good support for its staff. Key Findings and Evidence Standard met? 3 Halton Borough Council is considered to be a fair and competent employer by its managers and staff. There are clear, comprehensive and sound employment practices in relation to staff, which includes a recruitment and selection policy, an equal opportunities policy, grievance and disciplinary procedures. The Council also has a care code of practice: a guide for Halton Borough Council care employees, as well as a code of conduct.

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The adoption agency is a fair and competent employer, with sound employment

There is also a confidential reporting code, which aims to encourage and enable employees to raise serious concerns within the council, rather than overlooking the problem or use external mechanisms to highlight issues.

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The adoption agency is a fair and competent employer, with sound employment

The Inspectors would recommend that the confidential reporting code should include the details of the National Care Standards Commission as a source to whom issues can be directed.

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The adoption agency is a fair and competent employer, with sound employment

Halton Borough Council adoption agency has Public Liability and Professional indemnity insurance for all staff. Halton Borough Council Adoption Service Page 55

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Halton Borough Council had a clear, comprehensive induction and training plan, detailing the ongoing and appropriate professional and skill development for its staff. Within the council there was a centralised training section, which provided a full range of training for all staff and ensured it’s training reflected the wider organisation’s policies, procedures and guidance. In addition there was also a social care training section.

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There is a good quality training programme to enhance individual skills and to keep

The council had a system, which reviewed staffs’ professional development on a yearly basis, known as the EDR system (refer to standard 19), which resulted in the completion of a personal action plan for each member of staff. The supervision system also identified the training needs of staff and was incorporated in the individual’s personal action plan. This plan was reviewed every six months and clearly identified, as well as prioritised the individual training and development needs for the following year.

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There is a good quality training programme to enhance individual skills and to keep

The inspectors were advised that the adoption and fostering service had an annual training budget to cover staffs’ attendance on external courses. In addition, the contract with After Adoption included a training commitment to Halton Borough Council’s staff.

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There is a good quality training programme to enhance individual skills and to keep

The inspectors were able to confirm that the adoption agency keeps abreast of any changes in legislation, guidance and case law relevant to adoption, for example, through staff briefing sessions. The development of practice was also discussed in team meetings and team days.

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There is a good quality training programme to enhance individual skills and to keep

The effectiveness of training was routinely evaluated, with the training programmes reviewed and up-dated on an annual basis by the Training section. Halton Borough Council Adoption Service Page 56

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The intended outcome for the following set of standards is:

• All appropriate records are maintained securely, kept and are accessible when required.

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maintained for each child, prospective and approved adopter with whom the agency

has worked. Key Findings and Evidence Standard met? 2 The inspectors were advised that there was clear responsibility for the maintenance files, with the children’s file the prospective and approved adopters’ files being the responsibility of the children’s and adoption/ fostering teams respectively. The Directorate had also introduced a prescribed file index for both children’s and prospective/approved adopters’ files.

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maintained for each child, prospective and approved adopter with whom the agency

The Inspectors examination of a sample of prospective and approved adopters, as well as children’s files confirmed their comprehensive nature. All files seen contained relevant and detailed information and as such were of great assistance in completing life story work with the child. The inspectors were advised that consortium partners maintained corresponding files in relation to cases involving more than one agency.

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maintained for each child, prospective and approved adopter with whom the agency

Examination of prospective and approved adopters’ files confirmed that the adopters’ status; health, Criminal Records Bureau checks and necessary enquiries to other agencies had been carried out.

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maintained for each child, prospective and approved adopter with whom the agency

Halton Borough Council had “Caldicott Good Practice Principles” which was included in the induction pack and provided to all new staff. It also had a confidentiality guidance which applied to the confidentiality of adoption records

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maintained for each child, prospective and approved adopter with whom the agency

The inspectors were able to evidence that all files were stored in lockable filing cabinets and kept in an office that is only accessed via a security pass. Archived adoption files were kept in another office, which had similar security arrangements. File requests were made if an archived file was required. It was signed out by the member of staff, carefully tracked and recalled. The inspector was of the opinion that the security arrangements of these files was good, though could be enhanced with the file request forms being countersigned by a manager.

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maintained for each child, prospective and approved adopter with whom the agency

At the time of the inspection, the service was arranging the installation of a scanner so that adopted children’s and adopters’ files could be a scanned. This would ensure that the agency had a duplicate record, which could be kept separately and securely. The inspectors endorsed the need to safeguard and back-up adoption records as part of the services disaster recovery plan and have made a recommendation regarding this. Halton Borough Council Adoption Service Page 57 Staff and panel members understand the confidentiality policy though compliance with this is not as yet formally monitored by the agency. The Inspectors were able to evidence and confirm that panel papers are delivered via internal mail, hand delivered or sent by recorded delivery. Panel papers are also collected at the end of each Panel for confidential destruction. The manager of the service advised the inspectors that case decisions were recorded on

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maintained for each child, prospective and approved adopter with whom the agency

case consultation documents, which were signed and dated. The inspectors ‘examination of case files confirmed that they were consistently used and signed by a manager as part of the internal auditing and quality assurance system.

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maintained for each child, prospective and approved adopter with whom the agency

The manager of the service informed the inspectors that Halton Borough Council was not one of the pilot authorities involved in the integrated children’s system. The adoption agency’s procedures for recording though was congruent with the looked after children’s system.

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way, to other adoption agencies and local authorities with whom it is working to effect

the placement of a child. Key Findings and Evidence Standard met? 3 The Inspectors were advised that the adoption service provided information to partner agencies within the consortium and to other adoption agencies in as short a time as possible to effect the placement of a child. Four placing social workers from other local authorities returned surveys to the inspection team. Several reported that the information provided had been comprehensive and detailed and commented that it had been given in a timely way enabling the adoption to take place with minimal delay. This was also confirmed by the inspectors in their examination of a sample of files.

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way, to other adoption agencies and local authorities with whom it is working to effect

At the time of the inspection, the inspectors were informed that the adoption agency had identified that a written policy and procedural instructions were required in relation to adoption records. It was intended that this policy and procedure would cover all the matters referred to in standard 26.2 and would take into account the requirements of the Data Protection and Human Rights Legislation. The manager of the service anticipated that this policy and procedure would be available in the forth-coming months.

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way, to other adoption agencies and local authorities with whom it is working to effect

The inspectors were able to confirm that adoption panel members had been asked to sign an undertaking of confidentiality, with the exception of one file, copies of this confidentiality agreement were seen on the panel members’ files. (See standard 11 and 12 for further details.) Halton Borough Council Adoption Service Page 58

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confidentiality and contents of files, including secure storage and access to case files

in line with regulations. Key Findings and Evidence Standard met? 3 Halton Borough Council had a written Policy on case recording. A recent documentation review had also resulted in a revised guidance being given to staff.

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confidentiality and contents of files, including secure storage and access to case files

The adoption agency had separate personnel files on all members of staff, which were maintained by the Personnel section of the council. Records for agency staff were maintained separately. Details of disciplinary issues, allegations or complaints were fully recorded and the outcome kept on file. The inspectors were able to confirm that this procedure was adhered to through an examination of a sample of files.

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confidentiality and contents of files, including secure storage and access to case files

The quality assurance unit maintained records relating to allegations against adopters. The Directorate’s complaints officer held information about complaints and was responsible for its collation. The principal manager of the adoption agency also maintained an internal record as part of the tracking mechanism. The records relating to allegations and complaints were held on adopters’ files, which were stored confidentially and securely.

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confidentiality and contents of files, including secure storage and access to case files

The inspectors’ examination of the complaints procedure revealed that it had been adapted for the children’s services and the associated literature was child friendly. Information relating to complaints was also available on the Council’s website and at public information points. The inspectors were advised that work was also being undertaken to produce the complaints information in a variety of formats, for example pictures. The inspectors were informed that staff had received complaints training as well as written guidance in relation to complaints. A report, which included copies of complaints, is provided the Operational Director on a quarterly basis.

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confidentiality and contents of files, including secure storage and access to case files

A number of questionnaires were returned to the inspection team. A number of responses in these questionnaires indicated that they were unaware of the complaints system. The inspectors were of the view that the adoption agency needed to be more proactive in providing prospective and approved adopters with information about its complaints procedures.

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confidentiality and contents of files, including secure storage and access to case files

Halton Borough Council had a system that involved managers auditing case files. The departmental management team also audited a sample of files each month. This internal audit of files, together with the supervisory process enabled the agency to monitor the quality and adequacy of records. Remedial action was taken to remedy any shortfalls that were found. The Adoption Panel also carried out a quality assurance function; in monitoring the quality of prospective adopters assessments and feeding this information back to the agency.

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confidentiality and contents of files, including secure storage and access to case files

The adoption agency’s confidential records were stored securely and there was a policy on access. A recommendation has been made in relation to enhanced security of archived files, which has been referred to, in standard 25 of this report. Halton Borough Council Adoption Service Page 59

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Up-to-date, comprehensive personnel files are maintained for each member of staff

and member of the adoption panel. Key Findings and Evidence Standard met? 2 The Council’s personnel section maintained all personnel records. In the sample of personnel files examined they were comprehensive, up-to-date and contained all the information required under Schedule 3 and 4 of the Adoption Services Regulations 2003.

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Up-to-date, comprehensive personnel files are maintained for each member of staff

However, the panel members’ records did not contain all the information as required in this Standard. (See standard 11 and 19 for details). A requirement has been made regarding this. Halton Borough Council Adoption Service Page 60

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The intended outcome for the following standard is:

• The premises used by the adoption agency are suitable for the purpose.

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Standard 29 (29.1 – 29.5)

Premises used by the adoption agency are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The premises used by the adoption agency were located within one of the social services offices, which also provided accommodation to a number of other social services’ teams. There were waiting, interview and meeting rooms, as well as kitchen facilities for staff. The premises had disabled access and in the main were suitable for their purpose.

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Standard 29 (29.1 – 29.5)

The accommodation provided adequate space for staff, had sufficient IT and other necessary equipment to support staff in the effective delivery of an adoption service. The inspectors’ were advised of the security in place to safeguard all information contained in the IT system.

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Standard 29 (29.1 – 29.5)

The premises had lockable filing cabinets to secure confidential information, which were kept in an office that was only accessed via a security pass. The premises had an appropriate security system in place to prevent inappropriate access to the building.

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Standard 29 (29.1 – 29.5)

Halton Borough Council had adequate Premises and Contents Insurance to promptly replace any lost or damage caused to contents of the building or premises.

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Standard 29 (29.1 – 29.5)

The Council had a plan for Disaster and Recovery. However the adoption service did not have a plan specific to the service the inspectors were advised though that it was intended that such a plan would be developed. Halton Borough Council Adoption Service Page 61

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Date

Halton Borough Council Adoption Service Page 62

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D.1 Local authority manager’s comments/confirmation relating to the content and

accuracy of the report for the above inspection. We would welcome comments on the content of this report relating to the Inspection conducted 11 February 2004 and any factual inaccuracies:

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D.1 Local authority manager’s comments/confirmation relating to the content and

Please limit your comments to one side of A4 if possible Halton Borough Council Adoption Service Page 63

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Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

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Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

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Action taken by the NCSC in response to the provider’s comments:

YES Provider comments are available on file at the Area Office but three requested amendments have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the local authority adoption manager, both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion NO

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report:

Provider has declined to provide an action plan NO

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Public reports

It should be noted that all NCSC inspection reports are public documents. Halton Borough Council Adoption Service Page 64

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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Halton Borough Council Adoption Service / 11th – 16th February and 1st March 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Halton Borough Council Adoption Service / 11th – 16th February and 1st March 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Halton Borough Council Adoption Service / 11th – 16th February and 1st March 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Halton Borough Council Adoption Service / 11th – 16th February and 1st March 2004

S0000049148.V135485.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Halton Borough Council Adoption Service / 11th – 16th February and 1st March 2004

The paper used in this document is supplied from a sustainable source

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