Setting

Isle of Wight Council Adoption Service

Social Services Centre, Town Hall Lind Street Isle of Wight PO33 2NQ

p.1

Isle of Wight Council Adoption Service

24th 25th 26th August 2004 and 4th October 2004 Local Authority Adoption Services

p.1

Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

p.2

Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

p.2

The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

p.2

Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.2

The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Isle of Wight Council Adoption Service Page 1

p.2

Headquarters Address

Social Services Centre, Town Hall, Lind Street, Isle of Wight, PO33 2NQ

p.3

Fax No: Address

Social Services Centre, Town Hall, Lind Street, Isle of Wight, PO33 2NQ Email Address

p.3

NA

Isle of Wight Council Adoption Service Page 2 Date of Inspection Visit 24th August 2004 ID Code

p.4

inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

p.4

Name of Establishment Representative at

the time of inspection Ms Sarah Pepys Isle of Wight Council Adoption Service Page 3

p.4

D.3. Provider’s agreement

Isle of Wight Council Adoption Service Page 4

p.6

INTRODUCTION TO REPORT AND INSPECTION

Local authority adoption services are subject to inspection by CSCI, to establish if the service is meeting the National Minimum Standards for Local Authority Adoption Services and the requirements of the Care Standards Act 2000, the Adoption Act 1976 as amended, the Adoption Agencies Regulations 1983 as amended and the Local Authority Adoption Service (England) Regulations 2003.

p.6

INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Isle of Wight Council Adoption Service. The inspection findings relate to the National Minimum Standards for Local Authority Adoption Services published by the Secretary of State under sections 49 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

p.6

INSPECTION VISITS

Inspections will be undertaken in line with the regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The inspection methods used in the production of this report are set out in Part B. Pre- inspection information, and the manager’s written self-evaluation of the service, have also been taken into account. The report represents the inspector's findings from the evidence found at the specified inspection dates. Isle of Wight Council Adoption Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED.

p.6

INSPECTION VISITS

The Isle of Wight adoption service operates the services and functions as required by current legislation. While the service has on occasion in the past undertaken assessments of people for inter-country adoption it has been in excess of 18 months since such an assessment has taken place and therefore on this occasion the inspectors did not assess this aspect of the service.

p.7

INSPECTION VISITS

The dedicated adoption team is located in council premises in the centre of Ryde.

p.7

INSPECTION VISITS

The service does not routinely assess prospective adopters for Isle of Wight children due to the small island setting making it difficult to protect anonymity. The service assesses adopters who are used by the South Coast Consortium. Isle of Wight children are generally placed with adopters living on the mainland who have either been assessed by consortium members or by other mainland local authorities. Isle of Wight Council Adoption Service Page 6

p.7

INSPECTOR’S SUMMARY

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.)

p.8

Statement of Purpose (Standard 1)

There is a statement of purpose in place which does not fully meet the regulations. The service uses the BAAF children’s guide to which has been added some local information including useful phone numbers. The guide needs some minor amendment to ensure that it fully meets the regulations.

p.8

This standard was met

The service does not recruit adopters to meet the needs of island children but there is a reciprocal arrangement in place with the South Coast Adoption Consortium which appeared to work effectively.

p.8

This standard was met

The adoption policy and procedure provides clear details in respect of the matching processes. The inspectors noted from the pre-inspection questionnaire completed by the manager that in the last 12 months the percentage of matches achieved in terms of ethnicity, religion and language had been recorded as being 100%.

p.8

3 of the 4 standards assessed had minor shortfalls, 1 standard had major shortfalls

There is a comprehensive information pack provided to adopters and preparation groups are run on an annual basis. For some adopters this had meant a significant wait before being able to attend the preparation course.

p.8

3 of the 4 standards assessed had minor shortfalls, 1 standard had major shortfalls

The preparation course was noted as being based on the competency approach and adopters to whom the inspectors spoke were of the view that the preparation and assessment processes helped to prepare them well.

p.8

3 of the 4 standards assessed had minor shortfalls, 1 standard had major shortfalls

The inspectors noted some inconsistency around checks carried out during the assessment stage. Isle of Wight Council Adoption Service Page 7 The inspectors were concerned that there had been a failure to fully risk assess the presence of firearms kept in one case but overall the inspectors were of the view that the home studies carried out were thorough and of good quality. There is a further comprehensive pack sent out to adopters following panel approval.

p.8

3 of the 4 standards assessed had minor shortfalls, 1 standard had major shortfalls

In respect of the matching process the inspectors were overall satisfied that the process is thorough and were felt an example of good practice in this area was the expectation that the adopters social worker visit the child to consider if a match is appropriate. The inspectors did note one example of the written information provided to adopters and presented to panel was very out of date.

p.9

3 of the 4 standards assessed had minor shortfalls, 1 standard had major shortfalls

Following panel approval and while awaiting a placement the inspectors noted that contact with prospective adopters was in the main telephone contact. Following a placement having been made the inspectors noted that the visiting frequency was good.

p.9

3 of the 4 standards assessed had minor shortfalls, 1 standard had major shortfalls

Support services for adopters were in the processes of being developed at the time of the inspection and prospective adopters views about the types of services they would like to see in place had been canvassed.

p.9

3 of the 4 standards assessed had minor shortfalls, 1 standard had major shortfalls

Formal support plans were in place for all new placements but the inspectors noted that in one case where a placement had been made 2 years previously there was no support plan in place and that placement was disrupting.

p.9

3 of the 3 standards assessed were fully met

As far as it was possible to establish without the inspectors being able to canvass the views of birth parents the service appears to work satisfactorily with birth parents. Birth parents have been invited to attend the panel hearing the best interest decision for some years now and counselling is offered through independent counsellors.

p.9

3 of the 3 standards assessed were fully met

From the files viewed and workers spoken to it seemed that birth parents were encouraged to contribute to the preparation of a life storybook for their child.

p.9

3 of the 3 standards assessed were fully met

The service operates any indirect contact agreed prior to the adoption.

p.9

4 of the 4 standards assessed were fully met

There are written policy and procedures in place in respect of the adoption panel. Panel members are provided with written guidance and appropriate induction and training in adoption issues.

p.9

4 of the 4 standards assessed were fully met

The panel is properly constituted and the panel observed during the course of the inspection was noted as reaching a child focused recommendation. Isle of Wight Council Adoption Service Page 8 Parents are invited to attend the panel when the best interest for adoption recommendation is being considered and the inspectors view this as good practice.

p.9

4 of the 4 standards assessed were fully met

The inspectors noted that panel minutes were clear and included the panel discussion, the reasons for the conclusions reached and the recommendations made.

p.10

4 of the 4 standards assessed were fully met

The agency decision maker takes into account all of the available information before making her decision. The inspectors noted a recent occasion where the decision maker had not been satisfied with the evidence presented and has sought further information before making her decision.

p.10

Fitness to provide or manage an adoption agency (Standards 14,15)

1 of the 2 standards assessed was met 1 had major shortfalls.

p.10

Fitness to provide or manage an adoption agency (Standards 14,15)

The managers of the adoption service were suitably qualified and experienced. At the time of the inspection the manager directly managing the adoption service was undertaking a job swap with the manager of the assessment team, this manager was on sick leave and as a result there were indications that issues such as supervision were slipping.

p.10

Fitness to provide or manage an adoption agency (Standards 14,15)

The inspectors were concerned to note that the child protection procedures which were in place did not meet regulation.

p.10

2 of the 3 standards assessed were met, 1 standard had minor shortfalls

The adoption service was operating within the statement of purpose.

p.10

2 of the 3 standards assessed were met, 1 standard had minor shortfalls

Clear arrangements were in place in respect of deputising for the manager, however as previously stated due to the period of time the job swap manager had been on sick leave it was clear that the arrangements needed review. The inspectors were informed that this was in hand.

p.10

2 of the 3 standards assessed were met, 1 standard had minor shortfalls

The arrangements for monitoring the adoption work were in a process of change and the inspectors were satisfied that when the new systems were fully operational the standard would be well met.

p.10

2 of the 3 standards assessed were met, 1 standard had minor shortfalls

There are advisors available for staff to consult with.

p.10

has major shortfalls

The inspectors formed the view that the members of the adoption team were committed in their work. The team displayed a great enthusiasm for their work, this included the admin workers. The workers spoken to felt that overall the Isle of Wight is a fair and competent employer. Isle of Wight Council Adoption Service Page 9 There were some issues noted such as evidence of qualifications for social workers and specialist advisers was not available in every case and while training was being offered some staff involved in adoption work reported that they were often not able to attend due to pressures of work.

p.10

has major shortfalls

Not all of the social workers undertaking birth records counselling under section 51 of the Adoption Act 1976 had received training in this type of counselling. The inspectors were informed that any untrained social worker carrying out such work is closely supervised.

p.11

has major shortfalls

While staff were dissatisfied with the computer equipment available the arrival of new computer systems was imminent, staff were however concerned at the limited training they had received in the use of the new systems.

p.11

has major shortfalls

There was one vacancy in the adoption team but 3 in the children’s social workers teams and the manager had identified this situation as having an adverse effect on moving forward with the plans for some children.

p.11

had major shortfalls

Overall the inspectors concluded that case records are comprehensive but the inspectors noted that notes of home assessments are not routinely kept. The storage of the working files and archived files need assessing to establish if the risks from fire and water are minimal.

p.11

had major shortfalls

Further detail about CRB checks should be kept on adopters’ files and it has been recommended by the inspectors that decisions made in supervision sessions be kept on the individual case file.

p.11

had major shortfalls

Information about adopters is provided in a timely way to potential placing social workers and there is a satisfactory access to records policy.

p.11

had major shortfalls

There were shortfalls in the information kept about social workers, independent workers and panel members.

p.11

This standard had major shortfalls

The office accommodation was cramped and the small team were not able to all be situated in the same room. The panel venue was not suitable to use for the purpose, this was fully acknowledged by senior managers.

p.11

This standard had major shortfalls

The IT equipment was not adequate to meet the needs of the service, although this was in the process of being updated.

p.11

This standard had major shortfalls

There was no guidance in place for staff in respect of using home computers to write confidential reports.

p.11

This standard had major shortfalls

There was no disaster recovery plan in place. Isle of Wight Council Adoption Service Page 10 Reports and Notifications to the Local Authority and Secretary of State

p.11

This standard had major shortfalls

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

p.12

This standard had major shortfalls

NA Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's adoption service satisfies the regulatory requirements:

p.12

This standard had major shortfalls

NA Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their adoption service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice:

p.12

This standard had major shortfalls

NA Report to the Secretary of State under section 47(4)(a) of the Care Standards Act 2000 of a failure by a Local Authority adoption service to satisfy regulatory requirements which is not considered substantial:

p.12

This standard had major shortfalls

NA Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority adoption service:

p.12

The grounds for the above Report or Notice are:

Isle of Wight Council Adoption Service Page 11

p.13

(Not relevant at first CSCI inspection)

Requirements from last Inspection visit fully actioned? NA

p.13

STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000, the Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003. No. Regulation Standard Required actions Timescale for action

p.13

Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Isle of Wight Council Adoption Service Page 12

p.13

STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate officer of the Local Authority is requested to provide the Commission with an action plan, which indicates how requirements are to be addressed. This action plan is shown in Part D of this report.

p.14

STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Adoption Act 1976, the Adoption Agencies Regulations 1983, the Local Authority Adoption Service (England) Regulations 2003 or the National Minimum Standards for Local Authority Adoption Services. The Authority is required to comply within the given time scales in order to comply with the Regulatory Requirements for adoption services. No. Regulation Standard * Requirement Timescale for action LAAS Regs 2003

p.14

STATUTORY REQUIREMENTS

Regulation 2. (1) LA1 The manager must ensure that the statement of purpose is amended to include all matters listed in Schedule 1 of the 2003 regulations and when amended provide a copy to the commission. By 29/10/04

p.14

STATUTORY REQUIREMENTS

Regulation 3. (1) LA1 The manager must ensure that the children’s guide contains all matters listed in Schedule 2 of the 2003 regulations. By 29/10/04

p.14

STATUTORY REQUIREMENTS

8A (1) AAR 1983 as amended LA4 The manager must ensure that all prospective adopters and adult members of the household have been subject to up to date checks carried out by the CRB and in respect of applicants who originate from overseas or who have spent time living overseas the manager must ensure that a clear system is established in carrying out police checks with other countries. Immediate

p.14

STATUTORY REQUIREMENTS

8 (2) g AAR 1983 as amended LA4 The manager must ensure that full and sufficient risk assessments are carried out during the assessment process in respect of all potential hazards and the outcomes must be included in each written report (Form F). Immediate Isle of Wight Council Adoption Service Page 13 LAAS Regs 2003

p.14

STATUTORY REQUIREMENTS

Regulation 9 (2) LA14 The manager must ensure that the Child Protection Procedures contain all issues as detailed in regulation 9 and ensure that in the event of a child protection concern arising there are clear guidelines for staff to follow including contact numbers for referring locally and to other consortium members. 20/10/04

p.15

STATUTORY REQUIREMENTS

LAAS Regs2003 Regulation LA19 The manager must ensure that all members of staff undertaking birth records counselling have received appropriate training in this area. 17/12/04

p.15

STATUTORY REQUIREMENTS

Regulation LA28 The manager must ensure that up-to-date, comprehensive personnel files are maintained for each member of staff including independent workers, adoption panel members and specialist advisers and that files contain all information as required by regulation 11 and standard 28. 15/11/04

p.15

STATUTORY REQUIREMENTS

LAAS Regs 2003 Regulation 16 (1) LA29 The manager and registered provider must urgently locate a suitable venue for the adoption panel hearings. The manager and registered provider must keep under review the current office accommodation social workers are provided with, bearing in mind the planned increases in staffing levels. 31/12/04

p.15

STATUTORY REQUIREMENTS

AAR 1983 as amended LA29 The manager must carry out a full and sufficient risk assessment in respect of the storage of working and archived files especially in the area of risk of damage from fire or water. Should the assessment carried out identify that the risk is unacceptable action must be taken. 31/12/04 Isle of Wight Council Adoption Service Page 14

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 LA3 The manager should consider providing each adopter with the opportunity of attending a preparation group run by one of the consortium partners in the event of a significant delay between the adopter’s application having been accepted and the next island preparation group taking place.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 LA4 The manager should consider revising the form for recording CRB checks on prospective adopters. To include all relevant information.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 LA4 The manager should ensure that in every case couples applying to adopt should be seen separately on at least one occasion.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 LA5 The manager should ensure that prospective adopters are fully aware of the role of the Adoption Register for England and that all policy, procedure and other documents used by the service are updated to reflect the recent changes detailed by the Department for Education and Skills.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 LA5 The manager should ensure that in every case up to date written information about a child is provided to the prospective adopters when a match is being considered.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 LA6 The manager should look to further develop the adoption support services in conjunction with other agencies such as health and education.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 LA6 The manager should ensure that for social workers there is a clear minimum visiting frequency to adopters post approval.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 LA6 The manager should carry out an audit of placement made to ensure that adoption support plans are in place for all who need them.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

9 LA9 The manager should ensure that the information provided to parents is up to date in terms of recent legal changes.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 LA10 The manager should ensure that the arrangements for calling an emergency panel are added to the panel procedures.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 LA17 The manager should ensure that clear information is provided to purchasers of services and others with a legitimate interest about the issues contained in standard 17.2 Isle of Wight Council Adoption Service Page 15 12 LA20 The manager should ensure that all social workers receive sufficient training in the new computer systems being installed.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

13 LA21 The manager should review the recruitment strategies for social workers and ensure that there are effective strategies in place.

p.17

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

14 LA23 The manager of the adoption service should liaise with the relevant manager for the children’s team to ensure that the children’s social workers are enable to attend the training sessions relevant to the adoption work.

p.17

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

15 LA25 The manager should develop a system whereby all case decisions made during supervision sessions are recorded on file.

p.17

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

16 LA25 The manager should consider ensuring that all notes made during assessment visits state what and whom they relate to, are dated signed, and retained on adopters files.

p.17

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

17 LA28 The manager should review the system for ensuring CRB checks are renewed on a 3 yearly basis.

p.17

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

18 LA29 The manager should ensure that the use of personal computers does not compromise issues of privacy and confidentiality and that there are clear guidelines in place for staff in respect of this.

p.17

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

19 LA29 The manager should develop a disaster recovery plan.

p.17

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

• Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. LA10 refers to Standard 10. Isle of Wight Council Adoption Service Page 16

p.17

PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report

p.18

PART B INSPECTION METHODS & FINDINGS

Placing authority survey YES Placing social worker survey YES Prospective adopter survey YES Approved adopter survey YES Birth parent / birth family member survey NO Checks with other organisations and Individuals • Directors of Social services YES • Specialist advisor (s) YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with adopters and prospective adopters YES • Interview with birth parents NO • Interview with birth family members NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of adoption panel YES Inspection of policy/practice documents YES Inspection of records (personnel, adopter, child, complaints, allegations) YES

p.18

PART B INSPECTION METHODS & FINDINGS

Date of Inspection 24/08/04 Time of Inspection 09.30 Duration Of Inspection (hrs) 74 Number of Inspector days (INCLUDING 4.5 DAYS TRAVELING TIME – 1 INSPECTOR 3 TRIPS TO THE ISLAND 1 INSPECTOR 1 TRIP TO THE ISLAND. 14.5

p.18

PART B INSPECTION METHODS & FINDINGS

Additional Inspection Questions: Certificate of Registration was displayed at time of inspection NA The certificate of registration accurately reflected the situation in the service at the time of inspection NA

p.18

PART B INSPECTION METHODS & FINDINGS

Total Number of staff employed (excluding managers) 4 Isle of Wight Council Adoption Service Page 17 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.18

PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

p.19

PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable on this occasion. “X” is used where a percentage value or numerical value is not applicable. Isle of Wight Council Adoption Service Page 18

p.19

The intended outcome for the following standard is:

• There is clear written statement of the aims and objectives of the adoption

p.20

There is a clear written statement of the aims and objectives of the adoption agency

which describes accurately what facilities and services they provide. Key Findings and Evidence Standard met? 1 The manager has developed a statement of purpose specific to the adoption service which does not fully meet the regulations and would benefit from some revision. Staff reported that they have copies of the statement and while they were not involved in developing the statement they were invited to comment on the contents.

p.20

There is a clear written statement of the aims and objectives of the adoption agency

The statement has been considered and approved by the leader of the council and the portfolio holder for social services and housing.

p.20

There is a clear written statement of the aims and objectives of the adoption agency

This is the first statement of purpose and it is planned that it will be subject to formal review on an annual basis by these elected members following discussion at the children’s committee.

p.20

There is a clear written statement of the aims and objectives of the adoption agency

The service uses the BAAF children’s guide and has inserted local information and contact numbers for children. The guide does not contain details of the Commission for Social Care Inspection or details of the Children’s Rights Commissioner for England, formally the Children’s Rights Director, and this information must be added to the guide.

p.20

There is a clear written statement of the aims and objectives of the adoption agency

While there were no alternative formats available of the guide for the inspectors to view the manager informed the inspector that for children who would not be able to easily understand the format available alternative copies are produced on an individual needs basis.

p.20

executive side of the council?

Is there a children’s guide to adoption? YES

p.20

information required by Standard 1.4?

NO Isle of Wight Council Adoption Service Page 19

p.20

The intended outcome for the following set of standards is:

• The needs and wishes, welfare and safety of the child are at the centre of the adoption process.

p.21

effective strategies to recruit sufficient adopters to meet the needs of the range of

children waiting for adoption locally. Key Findings and Evidence Standard met? 3 The Isle of Wight adoption service does not recruit adopters to meet the needs of the islands children who have had a best interest decision made in respect of adoption. This is due to the difficulties of ensuring anonymity in such a small geographical area.

p.21

effective strategies to recruit sufficient adopters to meet the needs of the range of

There is a reciprocal arrangement within the consortium whereby the Isle of Wight recruit prospective adopters for the children of the member agencies and adoptive placements for Isle of Wight children are looked for initially within the consortium.

p.21

effective strategies to recruit sufficient adopters to meet the needs of the range of

There is some information contained within the policy documents viewed by the inspectors in respect of the need to recruit adoptive parents to meet the needs of children for whom adoption has been identified as being the goal. The manager informed the inspectors that as island children are not placed on the island the recruitment strategies are discussed within the consortium on an ongoing basis. The strategies currently being used are recruitment days and advertisements within the local community. These are joint fostering and adoption events.

p.21

effective strategies to recruit sufficient adopters to meet the needs of the range of

The inspectors noted that there was clear information in the adoption policy and guidance in respect of effective matching, the inspectors further noted from the pre-inspection documents completed by the manager that in the last 12 months the percentage of matches achieved in terms of ethnicity, religion and language had been recorded as being 100%.

p.21

effective strategies to recruit sufficient adopters to meet the needs of the range of

The inspectors noted during the inspection examples of children’s views and wishes having been obtained, recorded and acted upon where appropriate. The inspectors also noted that parents are as fully involved in the adoption process as is appropriate to the individual situation with parents being invited to the panel considering the recommendation in respect of a best interest decision.

p.21

In the last 12 months:

How many children were identified as needing adoptive families? 11 How many children were matched with adopters? 3 How many children were placed with the service’s own adopters? 7 How many children were placed with other services’ adopters? 6 How many children were referred to the Adoption Register? 7

p.21

adopters does this represent?

1 % How many sibling groups were matched in the last 12 months? 4 Isle of Wight Council Adoption Service Page 20

p.21

waiting for a match to be identified?

Isle of Wight Council Adoption Service Page 21

p.23

The intended outcome for the following set of standards is:

• The adoption agency recruits and supports sufficient adopters from

p.23

diverse backgrounds, who can offer children a stable and permanent home

to achieve a successful and lasting placement.

p.23

about the preparation, assessment and approval procedure and that they will be

treated fairly, openly and with respect throughout the adoption process. Key Findings and Evidence Standard met? 2 As stated in standard 2 the plans for recruitment are developed around the needs of the consortium.

p.23

about the preparation, assessment and approval procedure and that they will be

The service has a comprehensive information pack, which is provided to enquirers at the initial stage. This includes clearly written details about the adoption processes and the services eligibility criteria.

p.23

about the preparation, assessment and approval procedure and that they will be

The preparation groups are run by the service on an annual basis. Adopters are asked to complete an evaluation form after each preparation group and this information is used by the service to review the preparation group for the next year.

p.23

about the preparation, assessment and approval procedure and that they will be

In terms of the groups only being run on an annual basis the inspectors noted on some files sampled and heard from some adopters that this had meant from the time of their initial approach to their attendance at the preparation group had been too long, as much as 11 months for one couple. There is the option for the service to enrol prospective adopters from the island on one of the consortium partners preparation groups, this option did not appear to have been taken up by the service on at least 2 occasions and the inspector recommends that the manager considers providing this option to all adopters for whom there would be a considerable wait to begin the island preparations group.

p.23

about the preparation, assessment and approval procedure and that they will be

Prospective adopters are provided with information about children needing families during the initial visit and are provided with copies of Be My Parent to view at preparation groups. Isle of Wight Council Adoption Service Page 22

p.23

Prospective adopters are involved in a formal, thorough and comprehensive

assessment, preparation and approval process. Key Findings and Evidence Standard met? 1 The inspectors viewed the programme for the last preparation group; this was carried out in November/December 2003 over 6 sessions. The inspectors noted that over the six sessions a comprehensive view of adoption processes, including the past experiences and the range of needs of children requiring adoptive families may have had been covered. Prospective adopters were also provided with the opportunity to meet with parents who have adopted a child.

p.24

Prospective adopters are involved in a formal, thorough and comprehensive

The preparation and assessment processes are based on the competency approach and prospective adopters are provided with the BAAF publication ‘Preparing to Adopt.’

p.24

Prospective adopters are involved in a formal, thorough and comprehensive

However the inspectors were concerned to note that full risks assessments in terms of health and safety issues were not noted as having been carried out in all cases. For example in one case there was a gun being stored in the home, this was recorded in what appeared to be contemporaneous notes of a home study visit. There was no formal risk assessment on file and no checks carried out with the police to establish if the gun was licensed and stored in the required way. The inspectors have required that the manager carry out a full review of the risk assessment proforma currently used to ensure that all foreseeable risk considerations are included. The manager must also ensure that all issues identified as potential hazards are fully followed up and clearly recorded in the adopters Form F so that the panel, decision maker and prospective placing social workers are fully informed of the types and levels of risk.

p.24

Prospective adopters are involved in a formal, thorough and comprehensive

The preparation appeared to fit into a framework of equal opportunities and anti- discriminatory practice. The sample of adopters personally interviewed by the inspectors were satisfied with, the venue and timing of preparation group sessions, with their individual social workers’ flexibility in carrying out home study assessment visits and with the way in which they felt the preparation groups and the assessment processes had helped them to develop their ability to parent adoptive children.

p.24

Prospective adopters are involved in a formal, thorough and comprehensive

Evaluation forms are completed by adopters in respect of the preparation and assessment processes and this information is used in further developing the processes.

p.24

Prospective adopters are involved in a formal, thorough and comprehensive

From the sample of adopters files viewed the inspectors noted that on two files not all required checks had been carried out.

p.24

Prospective adopters are involved in a formal, thorough and comprehensive

The first individual was already a foster carer for the authority and a CRB check had not been carried out at the stage of the panel hearing, there had been an old style police check carried out for the fostering service in April 2001. A CRB check had been carried out just prior to this inspection on the adopter but another adult living in the home had not been asked to apply to the CRB. Isle of Wight Council Adoption Service Page 23 The second case was of a prospective adopter who was from overseas, a police check had been provided by the applicant from the country of origin, this check should have been carried out by the adoption service.

p.24

Prospective adopters are involved in a formal, thorough and comprehensive

In respect of the evidence of CRB checks the inspectors noted that on adopters’ files there was a proforma completed to show that a check had been carried out disclosure forms are not filed, the inspectors recommend that this form include the details of the level of check carried out and the disclosure number.

p.25

Prospective adopters are involved in a formal, thorough and comprehensive

In respect of the home studies the inspectors noted evidence to show that in the main these are thorough and of good quality. However in respect of one assessment of a same sex couple the inspectors noted that there was no record that the individuals had been seen separately as is good practice. Isle of Wight Council Adoption Service Page 24

p.25

introduction and placement process, as well as any support to facilitate this they may

need. This will include the role of the Adoption Register for England and Wales. Key Findings and Evidence Standard met? 2 Following approval as adopters the service provides a further comprehensive pack of information for adopters with a range of information about local and national services available and clear information about the matching, introduction and placement process. While the pack provided to the inspectors contained information about the role of the Adoption register for England, some adopters indicated on their completed questionnaires that they had not been provided with this information.

p.26

introduction and placement process, as well as any support to facilitate this they may

The inspectors also noted that due to recent changes in the timescales in the use of the Adoption Register (LAC (2004) 16) the policy, procedures and information provided to adopters is in need of updating.

p.26

introduction and placement process, as well as any support to facilitate this they may

The adoption policy and procedure provides a list of all the information adopters should be provided with in respect of a child for whom a match is being considered. The inspectors noted that the adoption team workers work hard to ensure that such information is provided in a timely way. The inspectors did however note from the sample of files studied that there was one example of a very out of date Form E (17months old) being re submitted to the islands panel for approval of a match with adopter from the main land. From the panel minutes the inspectors noted that a verbal update had been provided to panel and the manager informed the inspector that the prospective adopters had also been provided with updated information in a verbal basis. However the inspectors are of the view that due to the lack of updated written information the adopters were not provided with the best opportunity to fully consider and reflect on the information provided.

p.26

introduction and placement process, as well as any support to facilitate this they may

The inspectors noted that there was an expectation that the prospective adopters social worker will visit a child for whom a match with Isle of Wight adopters is being considered to further assess the viability of continuing with the matching process. The inspectors commend this area of practice.

p.26

introduction and placement process, as well as any support to facilitate this they may

There is a clear system in place to ask adoptive parents if they agree to: • Notifying the service if their adopted child dies during childhood • This information being passed onto birth families where they have expressed a wish to be notified of such an event.

p.26

introduction and placement process, as well as any support to facilitate this they may

The inspectors noted from the files sampled that there were written forms on each adopters file recording their decision in respect of these issues signed by the adopters.

p.26

introduction and placement process, as well as any support to facilitate this they may

The inspectors viewed an information pack, which had been made up by one set of adopters for their prospective adoptive child, which was informative, and child centred.

p.26

Adoption Register?

YES Isle of Wight Council Adoption Service Page 25

p.26

Adoptive parents are helped and supported to provide stable and permanent homes

for the children placed with them. Key findings and evidence Standard met? 2 The inspectors noted from viewing the file sample and from discussions with adopters with children placed that the support from the social workers was in the main phone contact following assessment and approval. The inspectors were of the view that the manager should establish a minimum visiting frequency during this stage as it had been noted on one adopters file that while there had been phone contact the social worker had not carried out a visit for some 8 months.

p.27

Adoptive parents are helped and supported to provide stable and permanent homes

During the initial stages of a placement visiting was noted as being frequent with the pattern of visiting being planned well with the placing authorities. The inspectors heard from one prospective adopter with a child placed that she had found the out of hours service invaluable.

p.27

Adoptive parents are helped and supported to provide stable and permanent homes

During the summer of 2003 the manager recognised the need to further develop the support services available and as a result arranged in September 2003 arranged an informal; meeting for adopters to enable them to put their views across about the types of support services they would find useful. As a result of this meeting a quarterly newsletter is written and the service books venues periodically for adopters to hold self-support groups and social events are arranged. There has been some training provided for adopters post approval, for example a session on telling children about adoption.

p.27

Adoptive parents are helped and supported to provide stable and permanent homes

In January 2003 a new post was appointed to, a ‘Therapeutic’ social worker joined the team and part of her role is to provide therapeutic input to adopters and children. Another post for an Adoption support worker had been advertised at the time of the inspection but sadly there had been no applicants on this occasion and the post will need to re advertised.

p.27

Adoptive parents are helped and supported to provide stable and permanent homes

The inspectors noted that adoption support plans are now being developed prior to placement and reviewed as necessary. However the inspectors noted one example where a child had been placed for over 2 years and the adoption order had not been made there was not a formal plan in place. This placement was very unstable and at risk of breaking down. The inspectors are of the view that the manager should carry out an audit of adoptive placements which have not progressed to the making of an adoption order to ensure that all families requiring support have a formal support plan in place.

p.27

Adoptive parents are helped and supported to provide stable and permanent homes

The inspectors heard from social workers that there is the option to refer families to CAMHS and to The Youth Trust but that within these services the understanding of adoption issues are variable among the individual workers.

p.27

Adoptive parents are helped and supported to provide stable and permanent homes

The inspectors note that the service had laid the foundations for the further development of effective support services for adopters and children and that the services need to be further developed in partnership with other agencies such as health and education. Isle of Wight Council Adoption Service Page 26 Number of adopter applications started in the last 12 months 14

p.27

Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopters approved in the last 12 months 13

p.28

last 12 months

Number of adopters approved but not matched 9

p.28

last 12 months

Number of adopters referred to the Adoption Register 12

p.28

and adoption, in the last 12 months?

Isle of Wight Council Adoption Service Page 27

p.29

The intended outcomes for the following set of standards are:

• Birth parents are entitled to services that recognise the lifelong

p.29

implications of adoption. They will be treated fairly, openly and with

respect throughout the adoption process.

p.29

Standard 7 (7.1 – 7.5)

The service to birth parents recognises the lifelong implications of adoption. Key Findings and Evidence Standard met? 3 The adoption policy and procedure documents clearly state that birth families must be encouraged to put their views across at each stage of the process and birth parents are offered time limited counselling which is carried out by independent workers contracted by the local authority. Parents are as fully involved in the process as possible in the following ways;

p.29

Standard 7 (7.1 – 7.5)

• They are provided with and asked to comment on their child’s Form E

p.29

Standard 7 (7.1 – 7.5)

• They are invited to attend the adoption panel which is hearing the case for the best interest decision recommendation.

p.29

Standard 7 (7.1 – 7.5)

• They are encouraged to provide photos letters and other information and contribute to the Childs life storybook.

p.29

Standard 7 (7.1 – 7.5)

The manager had hoped to arrange for the inspectors to meet with some birth family members and had sent some questionnaires to a sample of birth family members. However there were no responses to any of the sample approached so It was not possible on this occasion to establish an informed view about how birth families feel about the support they have been offered.

p.29

Standard 7 (7.1 – 7.5)

The inspectors met with a group of children’s social workers who informed the inspectors that they noted clear benefits to parents when the independent counselling service was being used by them at an early stage, the workers reported that the benefits noted included an increased understanding about what was happening at the panel hearing. Isle of Wight Council Adoption Service Page 28

p.29

Birth parents and birth families are enabled to contribute to the maintenance of their

child’s heritage. Key Findings and Evidence Standard met? 3 Birth families are encouraged to provide information about their family and the child’s early life, evidence of this was noted in children’s files and from discussion with social workers.

p.30

Birth parents and birth families are enabled to contribute to the maintenance of their

The adoption policy and procedure document clearly states that in matching a child with an adopter parents views about issues such as race, culture, religion and the placement of siblings together must be considered. The inspectors noted evidence on children’s files to show that parents’ views are taken seriously and acted upon where appropriate.

p.30

Birth parents and birth families are enabled to contribute to the maintenance of their

The service arranges for birth parents to have the opportunity to meet with adoptive parents with these meetings serving a number of purposes including allowing birth parents to provide information to adopters on a first hand basis.

p.30

includes providing information about local and national support groups and services

and helping birth parents to fulfil agreed plans for contact. Key Findings and Evidence Standard met? 3 The service has produced a pack of information for birth parents providing information about adoption and support services available to them. The inspectors noted that due to recent legislative changes some of this information required updating.

p.30

includes providing information about local and national support groups and services

The adoption policy and procedure documents detail work with the birth parents which must be attempted.

p.30

includes providing information about local and national support groups and services

The service manages the indirect contact arrangements which have been identified in the adoption plan. Isle of Wight Council Adoption Service Page 29

p.30

The intended outcomes for the following set of standards are:

• Each adoption agency has an adoption panel which is organised efficiently

p.31

children suitable for adoption, the suitability of prospective adopters and

the matching of children and approved adopters.

p.31

children suitable for adoption, the suitability of prospective adopters and

• The adoption agency’s decisions are made to promote and safeguard the welfare of children.

p.31

Adoption panels have clear written policies and procedures about the handling of

their functions and ensure that they are implemented. Key Findings and Evidence Standard met? 4 There are written policy and procedures in place in respect of the adoption panel. These do not include the emergency procedures for the adoption panel to meet in the event of an urgent placement being required. The inspector was informed about such an event occurring in March 2004 and it seemed that the arrangements made were effective. The manager should ensure that these arrangements are added to the panel procedures.

p.31

Adoption panels have clear written policies and procedures about the handling of

The inspectors noted that panel members are provided with useful guidance about considering the cases presented to panel.

p.31

Adoption panels have clear written policies and procedures about the handling of

Birth parents and Adopters are routinely invited to attend panel.

p.31

Adoption panels have clear written policies and procedures about the handling of

There was a birth mother and her legal representative present at the panel meeting observed. This practice is well established on the Isle of Wight. The inspector noted that panel members and the chair, while receptive to the mother’s written and verbal submissions to the panel, were child focused in reaching their recommendation. The inspectors commend the practice in respect of this.

p.31

Adoption panels have clear written policies and procedures about the handling of

The inspectors heard from adopters, the service managers and social workers about the unsuitability of the venue the panel sits in. The inspectors have made a requirement in respect of this under standard 29. Isle of Wight Council Adoption Service Page 30

p.31

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

for the overseas country. Key Findings and Evidence Standard met? 3 The inspectors were provided with the papers for the 3 panel hearings preceding the inspection and one inspector observed a panel held on 1 st November 2004. The inspector noted that each of these panels had been properly constituted.

p.32

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

New panel members are expected to observe a panel hearing prior to sitting as a voting member.

p.32

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

The panel member files did not meet standard or regulation and a requirement has been made in respect of this under standard 28.

p.32

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

The inspectors were provided with a panel member agreement which includes a confidentiality agreement.

p.32

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

In respect of ensuring that panel members are appropriately trained and are kept abreast of changes in legislation the inspectors noted that there were relatively new systems in place which appeared to work effectively.

p.32

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Is the panel a joint panel with other local authorities? NO

p.32

to avoid delays in the consideration of prospective adopters and matching children

and adopters. Key Findings and Evidence Standard met? 3 The adoption panel sits on a monthly basis with panels only being cancelled due to lack of business.

p.32

to avoid delays in the consideration of prospective adopters and matching children

Panel Papers are provided to panel members in advance of the meeting and from the observation of the panel meeting on 1 st November 2004 the inspector noted that panel members had prepared questions to ask during the meeting.

p.32

to avoid delays in the consideration of prospective adopters and matching children

The minutes of the previous panel are discussed at each panel and amended as necessary.

p.32

to avoid delays in the consideration of prospective adopters and matching children

Panel minutes include details of the panel discussion, recommendations made and reasons for conclusions having been reached. Isle of Wight Council Adoption Service Page 31

p.32

recommendation of the adoption panel and promotes and safeguards the welfare of

the child. Key Findings and Evidence Standard met? 3 The inspectors were satisfied that the decision maker based her decisions made having read all the papers and draft panel minutes. The inspectors noted evidence to show that the decision makers will seek further information if she is not satisfied about a recommendation made by the panel.

p.33

recommendation of the adoption panel and promotes and safeguards the welfare of

The inspectors noted 2 past examples of decisions having been delayed beyond 7 days that in general the decision is made in writing within 7 days. Isle of Wight Council Adoption Service Page 32

p.33

The intended outcomes for the following set of standards are:

• The adoption agency is provided and managed by those with the appropriate

p.34

The people involved in carrying on and managing the adoption agency:

• possess the necessary knowledge and experience of child care and

p.34

adoption law and practice and

• have management skills and financial expertise to manage the work

p.34

efficiently and effectively and

• ensure that it is run on a sound financial basis and in a professional manner. Key Findings and Evidence Standard met? 1 As stated in the summary section of this report the adoption manager was carrying out a job swap for 6 months and she was spending 6 months managing the islands assessment team. At the time of the inspection the manager in the adoption team managers post had been absent from the post for some 3 weeks and the service was part being managed by the deputy manager. For the purpose of this inspection and report all references to the manager of the adoption service have been to the manager in the substantive post. This was the manager who arranged the inspection and was present throughout the fieldwork and she is due to return to her post on 1 st November 2004.

p.34

efficiently and effectively and

The manager has a CQSW gained in 1974 and is due to complete a Diploma in Management in June 2005. She has extensive experience in the adoption field.

p.34

efficiently and effectively and

The inspectors noted that while the manager had been in a exchange post for the past 4 months she was aware of the significant issues impacting on the service and was relatively up to date with individual cases.

p.34

efficiently and effectively and

The deputy manager is suitably qualified and experienced in issues of adoption. She is undertaking the post qualifying childcare award.

p.34

efficiently and effectively and

The inspectors heard from social workers from both the children’s teams and the adoption team and the adoption administrative workers that they felt confident and very well supported by the adoption management team.

p.34

efficiently and effectively and

The manager’s job description is in the process of being re-written as the current one relates to the fostering and adoption team.

p.34

efficiently and effectively and

The inspectors were concerned to note that the Area Child Protection Committee procedures for the Isle of Wight, Hampshire, Portsmouth and Southampton did not meet regulation 9 in the following ways: • There was no reference throughout the procedures to children placed in an adoptive placement • There was no reference to procedures in the event of children being placed in other Isle of Wight Council Adoption Service Page 33 local authority areas. • There were no details in respect of the arrangements for staff, prospective adopters or children to have the Commission for Social Care contact details.

p.34

efficiently and effectively and

A requirement has been made in respect of these issues.

p.35

efficiently and effectively and

The inspectors also noted that there were no contact numbers to enable referrals to be made locally or within the consortium.

p.35

efficiently and effectively and

A recommendation has been made in respect of this issue.

p.35

voluntary organisation or business concerned with safeguarding and promoting the

welfare of children. Key Findings and Evidence Standard met? 3 The inspectors were informed that telephone enquires would be carried out in respect of each written reference provided for staff; it was not possible for the service to evidence this as there had been no members of staff appointed for a long period of time other than internal applicants.

p.35

voluntary organisation or business concerned with safeguarding and promoting the

The manager informed the inspectors that she had an up to date CRB check, the inspectors saw evidence of this contained within her personnel file but the disclosure was not available for the inspectors to view. Isle of Wight Council Adoption Service Page 34

p.35

The intended outcomes for the following set of standards are:

• The adoption agency is organised and managed efficiently, delivering a good quality service and avoiding confusion and conflicts of role.

p.36

Standard 16 (16.1 – 16.7)

The adoption agency is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 From the evidence seen during the inspection the inspectors concluded that the adoption service operates in accordance with its statement of purpose although the statement does require some additions.

p.36

Standard 16 (16.1 – 16.7)

There are clear arrangements in place for deputising for the manager in her absence.

p.36

Standard 16 (16.1 – 16.7)

Despite the recent restructuring and planned future developments managers and staff were aware of the lines of communication and accountability.

p.36

Standard 16 (16.1 – 16.7)

Managers and staff were aware of their responsibility to declare any conflicts of interest.

p.36

Standard 16 (16.1 – 16.7)

The inspectors were satisfied by the evidence seen during the inspection that social workers had a good level of respect for differences in terms of race, culture religion, sexuality, gender and disability and dealt with such issues in a sensitive way.

p.36

Standard 16 (16.1 – 16.7)

The service has written procedures in place covering the arrangements for the use of the Adoption Register for England; in light of recent changes these require updating and a recommendation has been made in respect of this under standard 5.

p.36

Number of the above complaints which were substantiated

Isle of Wight Council Adoption Service Page 35

p.37

There are clear written procedures for monitoring and controlling the activities of the

adoption agency and ensuring quality performance. Key Findings and Evidence Standard met? 2 At the time of the inspection the ways in which the adoption service was being monitored included feedback from adopters about preparation and training, scrutiny by the panel of the quality of form F’s and E’s and other issues such as timescales, supervision and 3 yearly service reviews. In addition there was a level of monitoring of some aspects of the work of the service through the consortium.

p.37

There are clear written procedures for monitoring and controlling the activities of the

The manager identified that an area requiring attention was information provided to purchasers of services and others with a legitimate interest.

p.37

There are clear written procedures for monitoring and controlling the activities of the

At the time of the inspection the arrangements for reporting to the executive side of the council in terms of the work of the adoption service were in the process of undergoing significant change. The council had signed up to a ‘Corporate Parenting approach’ and Children’s Committee had been formed. The inspectors were informed that the Children’s committee will meet on a monthly basis and will receive regular information on the adoption service, this committee will in turn report to the Corporate Parenting committee on a quarterly basis. In the inspectors view when the systems have been fully developed this part of this standard will be well met.

p.37

The adoption agency has access to specialist advisers and services appropriate to its

needs. Key Findings and Evidence Standard met? 3 There is a medical adviser who is a panel member and is available for consultation by staff and adopters.

p.37

The adoption agency has access to specialist advisers and services appropriate to its

There is a legal adviser available to advise panel and staff.

p.37

The adoption agency has access to specialist advisers and services appropriate to its

There are written protocols in place in respect of the roles of specialist advisers. Isle of Wight Council Adoption Service Page 36

p.37

The intended outcome for the following set of standards is:

• The people who work in the adoption agency are suitable to work with children

p.38

Anyone working in or for the adoption agency are suitable to work with children and

young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 1 The manager informed the inspectors that all staff employed are appropriately qualified. This could not be fully evidenced due to not all staff files containing documentary evidence of qualifications gained. A requirement has been made in respect of the contents of staff files under standard 28.

p.38

Anyone working in or for the adoption agency are suitable to work with children and

The service is on target to meet 20% of workers to have obtained the Post Qualifying Child Care Award.

p.38

Anyone working in or for the adoption agency are suitable to work with children and

The inspectors were satisfied that all members of staff employed on the adoption team had appropriate knowledge and skills in adoption issues and the inspectors were impressed with the arrangements for less experienced members of staff to further their experience and extend their knowledge.

p.38

Anyone working in or for the adoption agency are suitable to work with children and

Not all of the social workers undertaking birth records counselling under section 51 of the Adoption Act 1976 had received training in this type of counselling and the inspectors have required that the manager address this issue.

p.38

Anyone working in or for the adoption agency are suitable to work with children and

There was not evidence available to the inspectors to show that advisers were professionally qualified in their respective fields. A requirement has been made in respect of this issue under standard 28.

p.38

Anyone working in or for the adoption agency are suitable to work with children and

There were no unqualified staff employed to carry out adoption work.

p.38

equivalent?

What % of the adoption service’s social workers have a PQ award? 0 % Isle of Wight Council Adoption Service Page 37

p.38

Staff are organised and managed in a way which delivers an efficient and effective

service. Key Findings and Evidence Standard met? 2 The inspectors formed the view that despite some vacant posts in the adoption and children’s teams the staff are organised and managed in an effective way. The inspectors heard from staff that recent reorganisation which meant that the adoption and children’s team were located in the same building had led to enhanced working relationships between the two teams.

p.39

Staff are organised and managed in a way which delivers an efficient and effective

The systems in place to ensure that assessments of adopters are of good quality include a second opinion visit, usually carried out by the deputy manager and scrutiny by the panel.

p.39

Staff are organised and managed in a way which delivers an efficient and effective

Professional supervision had slipped at the time of the inspection for some workers due to the manager undertaking the job swap. Following the inspection the manager informed the inspectors that senior managers were meeting to address the management difficulties.

p.39

Staff are organised and managed in a way which delivers an efficient and effective

Adoption team members informed the inspectors that they were fully supported in undertaking training. The children’s social workers informed the inspectors that it was often difficult for them to attend training sessions specific to adoption issues due to the pressures of caseloads. A recommendation has been made in respect of this.

p.39

Staff are organised and managed in a way which delivers an efficient and effective

The inspectors met with the adoption administration support workers and were impressed with their knowledge of adoption issues, their professionalism and their enthusiasm for their work.

p.39

Staff are organised and managed in a way which delivers an efficient and effective

In terms of office equipment the inspectors were informed that equipment available at the time of the inspection was not adequate. However the week following the inspection there were to be new systems and equipment delivered which would improve the situation considerably. There was some concern among social workers that they had not been adequately trained in the new systems being introduced. A recommendation has been made in respect of this.

p.39

Staff are organised and managed in a way which delivers an efficient and effective

All staff had written contracts of employment, job descriptions and conditions of service that complied with the GSCC code of practice. Isle of Wight Council Adoption Service Page 38

p.39

the needs of the adoption agency and they are appropriately supported and assisted

in providing a service. Key Findings and Evidence Standard met? 2 At the time of the inspection the adoption team was carrying one vacancy.

p.40

the needs of the adoption agency and they are appropriately supported and assisted

The manager informed the inspectors that there is no contingency plan in place to cover shortfalls in staffing and that existing staff work longer hours to cover any shortfall. The inspectors were informed that staff shortages in both the adoption and children’s teams at times mean children’s care plans are not acted upon as swiftly as the manager would like. The inspectors acknowledge the difficulties most local authorities encounter in recruiting staff and the Isle of Wight has an added difficulty in terms of attracting people to live and work away from the mainland. As staff shortages were impacting on planning for children the inspectors strongly recommend that the manager ensure that the recruitment strategies are reviewed and that effective strategies are in place. The adoption staff interviewed by the inspectors were of the view that the retention policies and rewards introduced were effective.

p.40

the needs of the adoption agency and they are appropriately supported and assisted

The inspectors were impressed by the enthusiasm and commitment of the adoption team workers in carrying out their respective roles.

p.40

The adoption agency is a fair and competent employer, with sound employment

practices and good support for its staff. Key Findings and Evidence Standard met? 3 The social workers the inspectors met with felt that overall Isle of Wight was a fair and competent employer.

p.40

The adoption agency is a fair and competent employer, with sound employment

There is a clear whistleblowing policy in place which encourages staff to raise any issues of concern without fear of intimidation. Staff reported they were aware of the policy. Isle of Wight Council Adoption Service Page 39

p.40

There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 The manager provided the inspectors with details for each worker of the training they had undertaken in the past 12 months and details of planned training needs over the next 12 months. From this the inspectors concluded that training is well planned to meet the statutory requirements and other training needs of the individual adoption team workers.

p.41

There is a good quality training programme to enhance individual skills and to keep

In respect of the children’s’ social workers the inspectors were informed that due to pressure of work it was not always possible for them to attend training relevant to adoption issues and this was a source of some frustration for the workers concerned and their colleagues in the adoption team. The inspectors have recommended that the manager of the adoption service liaise with the manager of the children’s teams to consider ways in which this issue can be resolved.

p.41

There is a good quality training programme to enhance individual skills and to keep

One of the adoption team workers was studying for the post qualifying Childcare award.

p.41

There is a good quality training programme to enhance individual skills and to keep

There is an annual appraisal scheme in place and the adoption social workers confirmed that these are up to date. The training needs identified during the appraisal are fed into the individuals training and personal development plan for the next 12 months.

p.41

There is a good quality training programme to enhance individual skills and to keep

Staff are provided with an evaluation form following each training session they have attended and this allows for review and update of internal training. Isle of Wight Council Adoption Service Page 40

p.41

The intended outcome for the following set of standards is:

• All appropriate records are maintained securely, kept and are accessible when required.

p.42

maintained for each child, prospective and approved adopter with whom the agency

has worked. Key Findings and Evidence Standard met? 2 From the case files viewed the inspectors concluded that in the main records are comprehensive and contained relevant information. However the inspectors noted that contemporaneous records of assessment visits to adopters are not kept. The inspectors recommend that all notes made during assessment visits, state what and whom they relate to, are dated signed, and retained on adopters files.

p.42

maintained for each child, prospective and approved adopter with whom the agency

The arrangements for maintaining the confidentiality of adoption information appeared satisfactory.

p.42

maintained for each child, prospective and approved adopter with whom the agency

There has been a requirement made under standard 29 in respect to the arrangements for minimising the risk of damage to files from fire and water.

p.42

maintained for each child, prospective and approved adopter with whom the agency

There were insufficient details of prospective adopters CRB checks available on file and a recommendation has been made in respect of this issue under standard 4.

p.42

maintained for each child, prospective and approved adopter with whom the agency

In respect of the system for ensuring that prospective adopters and other adult members of the household have been subject to up to date CRB checks a requirement has been made under standard 4.

p.42

maintained for each child, prospective and approved adopter with whom the agency

The inspectors noted that on adopters’ files supervisors’ decisions were not being recorded. There has been a recommendation made in respect of this.

p.42

way, to other adoption agencies and local authorities with whom it is working to effect

the placement of a child. Key Findings and Evidence Standard met? 3 The questionnaire responses from the placing social workers from consortium members and other local authorities showed that information is provided by the Isle of Wight service in a timely way.

p.42

way, to other adoption agencies and local authorities with whom it is working to effect

There are satisfactory policies and procedures in place in respect of access to records and the disclosure of information to other agencies and there was an information sharing protocol in place in respect of information sharing with elected members. Isle of Wight Council Adoption Service Page 41

p.42

confidentiality and contents of files, including secure storage and access to case files

in line with regulations. Key Findings and Evidence Standard met? 2 There were written policies in place in respect of case recording and access to records.

p.43

confidentiality and contents of files, including secure storage and access to case files

The records kept in respect of the independent workers did not meet the regulations or standards; a requirement has been made in respect of this under standard 28.

p.43

confidentiality and contents of files, including secure storage and access to case files

There were no sessional workers or students working for the service at the time of the inspection.

p.43

confidentiality and contents of files, including secure storage and access to case files

There had been no complaints or allegations made about the adoption service in the previous 12 months; the manager had developed a system for keeping records of any allegations or complaints.

p.43

confidentiality and contents of files, including secure storage and access to case files

The service has a system in place to monitor the quality and adequacy of records but from the files and records viewed by the inspectors this does not appear to take place on a consistent basis. There has been a recommendation made in respect of this under standard 25.

p.43

confidentiality and contents of files, including secure storage and access to case files

The arrangements for storage of case files and other confidential records in terms of confidentiality considerations appeared satisfactory and there is a clear written policy on access to records.

p.43

Up-to-date, comprehensive personnel files are maintained for each member of staff

and member of the adoption panel. Key Findings and Evidence Standard met? 1 The inspectors viewed the personnel files of the workers in the adoption team the files did not contain all required information as detailed in Schedule 3 of the 2003 regulations in every case. The inspector noted that for one member of staff the system for renewal of CRB checks had not been effective.

p.43

Up-to-date, comprehensive personnel files are maintained for each member of staff

The inspectors also viewed the information available in respect of Panel members and the independent counsellors. The information available did not meet the regulations and standards in every case.

p.43

Up-to-date, comprehensive personnel files are maintained for each member of staff

A requirement has been made in respect of these two issues. Isle of Wight Council Adoption Service Page 42

p.43

The intended outcome for the following standard is:

• The premises used by the adoption agency are suitable for the purpose.

p.44

Standard 29 (29.1 – 29.5)

Premises used by the adoption agency are appropriate for the purpose. Key Findings and Evidence Standard met? 1 The offices the adoption service is run from are situated in a central position in Ryde. There is public access to the building during normal office hours but the inspectors noted that access for people with mobility difficulties was limited to the side entrance. The building has satisfactory security systems in place.

p.44

Standard 29 (29.1 – 29.5)

The accommodation provided for staff were cramped and the inspectors were concerned that with the plans to recruit another member of the adoption team and three more members of staff into the children looked after team the situation may prove untenable. The inspectors recommend the manager and responsible individual consider the options for ensuring that the office accommodation provided for the purpose of adoption business, in terms of space and level of privacy

p.44

Standard 29 (29.1 – 29.5)

The inspectors shared the management, social workers and adopters concerns about the unsuitability of the panel venue. The inspectors were informed that considerable efforts had been made to identify suitable premises to use as the panel venue but that to date nothing suitable had been found. The inspectors are of the view that it is now a matter of urgency that suitable premises be made available and have made a requirement in respect of this.

p.44

Standard 29 (29.1 – 29.5)

There are efficient administrative systems in place and while at the time of the inspection the IT and communication systems and equipment available to staff were insufficient it had been arranged for new systems and equipment to be installed in Autumn 2004. This should address these shortfalls.

p.44

Standard 29 (29.1 – 29.5)

The inspectors did however note that at least one member of staff was using her own computer at home to write confidential reports, the inspectors are of the view that should this practice continue the manager should ensure that there are no conflicts in terms of privacy and confidentiality and ensure that there are clear guidelines in place for staff in this area. There is no disaster recovery plan in place and the premises and contents are not insured, the inspectors were informed that should a disaster occur other accommodation or alternative equipment would be sourced

p.44

Standard 29 (29.1 – 29.5)

The working files are stored in locked cabinets and there is a clear desk policy in place. The archived files are kept in a locked storeroom in the building in locked cabinets. The cabinets used in both events are not fire or water resistant and there is no back of files. The inspectors have required that a full and sufficient risk assessment be carried out in terms of the storage of files and that action be taken to ensure that the risk of damage is minimised to an acceptable level.

p.44

Standard 29 (29.1 – 29.5)

The manager should produce a written disaster recovery plan to include details of the back- up system for records and the alternative arrangements for office accommodation and equipment in the event of a disaster. Isle of Wight Council Adoption Service Page 43

p.44

Date

Isle of Wight Council Adoption Service Page 44

p.46

D.1 Local authority manager’s comments/confirmation relating to the content and

accuracy of the report for the above inspection. We would welcome comments on the content of this report relating to the Inspection conducted on 24,25,26 August 2004 and 4 October 2004 and any factual inaccuracies:

p.46

D.1 Local authority manager’s comments/confirmation relating to the content and

Please limit your comments to one side of A4 if possible Isle of Wight Council Adoption Service Page 45

p.46

Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

p.47

Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider NO

p.47

Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report

p.47

Action taken by the CSCI in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.47

Note:

In instances where there is a major difference of view between the Inspector and the local authority adoption manager, both views will be made available on request to the Area Office.

p.47

to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

p.47

report:

Action plan was received at the point of publication YES

p.47

report:

Action plan covers all the statutory requirements in a timely fashion YES

p.47

report:

Action plan did not cover all the statutory requirements and required further discussion NO

p.47

report:

Provider has declined to provide an action plan NO

p.47

Public reports

It should be noted that all CSCI inspection reports are public documents. Isle of Wight Council Adoption Service Page 46

p.47

relating to the inspection conducted on the above date(s) and that I agree with

the statutory requirements made and will seek to comply with these.

p.48

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.48

Isle of Wight Council Adoption Service / 24th 25th 26th August 2004 and 4th October 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

p.49

Isle of Wight Council Adoption Service / 24th 25th 26th August 2004 and 4th October 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

p.49

Isle of Wight Council Adoption Service / 24th 25th 26th August 2004 and 4th October 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

p.49

Isle of Wight Council Adoption Service / 24th 25th 26th August 2004 and 4th October 2004

S0000055702.V179765.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

p.49

Isle of Wight Council Adoption Service / 24th 25th 26th August 2004 and 4th October 2004

The paper used in this document is supplied from a sustainable source

p.49