Setting

Kingston Fostering Services

The Guildhall Kingston upon Thames Surrey KT1 1EU

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Kingston Fostering Services

9th,11th,12th & 25th February 2004 Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Kingston Fostering Services Page 1

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Address

The Guildhall, Kingston upon Thames, Surrey, KT1 1EU

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Address

The Guildhall, Kingston upon Thames, Surrey, KT1 1EU

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Date of first registration Date of latest registration certificate

Date of last inspection N/A Kingston Fostering Services Page 2 Date of Inspection Visit 9/11/12 & 25 February 2004 ID Code

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Date of first registration Date of latest registration certificate

Name of Inspector 1 Davina McLaverty 071703

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g. Interpreter/Signer) (if applicable) N/A

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Name of Establishment Representative at

the time of inspection Jenny Rigby – Team Leader Kingston Fostering Services Page 3

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the National Care Standards Commission (NCSC) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Kingston Fostering Services. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Kingston Fostering Services Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED.

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INSPECTION VISITS

Royal Borough of Kingston Upon Thames is a Local Authority service that provides temporary and permanent foster carers for children and young people.

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INSPECTION VISITS

The service is based in Guildhall 1, High Street, Kingston upon Thames, KT1 1EU.

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INSPECTION VISITS

The day-to-day management of the service is left to the Team Manager (Family Placements Services).

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INSPECTION VISITS

The types of services offered are: (a) Emergency (b) Short Term Foster Care, (c) Permanent Foster Care, and (d) Short Breaks Scheme. Kingston Fostering Services Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) Kingston Fostering Services Page 7 This inspection took place, with two Inspectors over three and half days in February 04. Inspectors found that the majority of Standards had been met. Overall the quality of the service provided was good. The Inspection demonstrated that the majority of standards had been met. Comment cards have been received from two Placing Officers, six foster carers and eight young people. Comments on the whole show satisfaction with the service and comments are reflected in the main body of the report.

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Inspector’s Summary

Statement of Purpose (Standard 1). This Standard had a minor shortfall. A comprehensive Statement of Purpose is available and two Children’s Guides (one for young people over the age of 10 years and the other for younger children). The Local Authority must ensure that both documents detail how to make a complaint and provide the telephone number of the Commission. The Children’s’ Guide should be produced in different formats, to ensure the differing needs of children are met.

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Fitness to carry on or to Manage a Fostering Service (Standard 2-3). Both Standards

were met. From the feedback, observation and information received the Inspectors concluded that the operation of the service is organised, managed and staffed in a manner that delivers the best possible child care. Staff files were seen to be well organised and contained all the required details.

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Fitness to carry on or to Manage a Fostering Service (Standard 2-3). Both Standards

Management of the Fostering Service (Standards 4-5) Both Standards were met. The Team Leader and her staff are aware of their roles and responsibilities. In line with good practice the Fostering Service is reminded of the need to notify the NCSC of any events listed under Schedule 8 of the Fostering Services Regulations 2002.

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Securing and promoting welfare (Standards 6-14) Eight Standards were met, one had

a minor shortfall. Before foster carers are approved they attend various training courses, are interviewed, references taken and various checks carried out. The files viewed by inspectors and attendance at a staff meeting demonstrated that children are adequately matched with foster carers, and encouraged to maintain their cultural beliefs. Foster children are asked for feedback in writing before their reviews. Steps must be taken to ensure the children have adequate knowledge about how to make a complaint.

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Recruiting, Checking, Managing, and Training staff and Foster Carers. (Standards 15-

23) Seven Standards were met; two Standards had a minor shortfall. All foster carers and staff undergo a check with the Criminal Records Bureau. Social workers have an allocated caseload. Supervision takes place with line managers on a four to six weekly basis. Foster carers reported that they feel well supported. All foster carers sign a carer’s agreement. Appraisals must be carried out on all staff and further steps must be taken to ensure the foster carers receive appropriate training and feedback obtained from them regarding course content and its usefulness.

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Records (Standards 24-25) Both Standards were met

The foster service maintains a case record for each foster child, and each foster carer. Records are stored securely.

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Fitness of premises for use as Fostering Services (Standard 26) This Standard was

met. The office accommodation is adequate with the exception of a lock/keypad, which is required Kingston Fostering Services Page 8 on the Fostering Team rooms’ door.

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Fitness of premises for use as Fostering Services (Standard 26) This Standard was

Financial Requirements (Standards 27-29) Three Standards were met. This is a Local Authority service and is financed on a regular basis by the financial department of the Authority. Foster carers reported that they receive payments on time.

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Fostering Panels (Standard 30) This Standard was met

The Fostering Panels meet on a monthly basis. The Panels were child centred and focused on outcomes for children.

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Fostering Panels (Standard 30) This Standard was met

Short-term Breaks (Standard 31) This Standard was met. Policies and procedures are in place for short-term care. One member of staff is allocated to this service.

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Fostering Panels (Standard 30) This Standard was met

Family and Friends as Carers (32) This Standard was met. The Local Authority has a number of family and friends approved as carers. Support is provided to these foster carers. Kingston Fostering Services Page 9

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

Regulation 3(2)(c), Standard 1.5 – The Fostering Service must ensure all children have a Children’s guide available to them. The Guide for younger children must include details of the Commission.

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The grounds for the above Report or Notice are:

Regulation 12(2)(f), Standard 11.5 – The Fostering Service must take further steps to ensure all children have adequate knowledge about how to make a complaint.

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The grounds for the above Report or Notice are:

Regulation 21(4) (a), Standard 20.4 -The Fostering Service must ensure that all staff receive a yearly appraisals and a copy is kept in their personnel files.

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The grounds for the above Report or Notice are:

Regulation 32(5), Standard 26.3 - The Fostering Service must ensure that a lock/keypad is on the outside door of the team room to ensure that unauthorised personnel do not have access to confidential records, should the door be left open and all cupboards not locked. Kingston Fostering Services Page 10

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NO

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report, which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action 1 12 (2f) 11 & 22 That the fostering service informs all children in foster care and the foster carers of the telephone number and address of the National Care Standards Commission to raise any concerns they may have. 28/2/03

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STATUTORY REQUIREMENTS

2 21(4a) 20 That the organisation ensures that all staff receive appraisals and a copy is kept in their personnel files. 28/3/03

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Kingston Fostering Services Page 11

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements and recommendations are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 3(2)(c) 1.5 The Fostering service must ensure all children have a Children’s Guide available to them. The Guide for younger children must include details of the Commission. 31.4.04

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STATUTORY REQUIREMENTS

2 12(2)(f) 11.5 The Fostering Service must take further steps to ensure all children have adequate knowledge about how to make a complaint. 31.4.04

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STATUTORY REQUIREMENTS

3 21(4) (a) 20.4 The Fostering Service must ensure that all staff receive a yearly appraisals and a copy is kept in their personnel files. 31/4/04

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STATUTORY REQUIREMENTS

4 32(5) 26.3 The Fostering Service must ensure that a lock/keypad is on the outside door of the team room to ensure that unauthorised personnel do not have access to confidential records, should the door be left open and all cupboards not locked. 31/5/04

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action Kingston Fostering Services Page 13 1 1 The Children’s Guide should be produced in different formats to meet the needs of different groups of children.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 4 The Management team were reminded of the need to follow good practice, and notify the NCSC of any events listed under Regulation 43(1) Schedule 8.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 17 The Fostering Service must take further steps to ensure the feedback is thought following training.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 5.5

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) YES • Local Foster Care Association YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 9/2/04 Kingston Fostering Services Page 14 Time of Inspection 10.00 Duration Of Inspection (hrs) 60 Kingston Fostering Services Page 15 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Kingston Fostering Services Page 16

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 2

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There is a clear statement of the aims and objectives of the fostering service and of

A comprehensive Statement of Purpose specifically for the Fostering Care Service is available as a public document. This document includes • the services provided for children who are placed by the fostering service within the borough, • the involvement of children and foster carers in service planning delivery, • procedures and processes for recruiting and approving of foster carers, • fees and allowances, • training and support • and quality assurance.

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There is a clear statement of the aims and objectives of the fostering service and of

Two children’s guides have been produced one for children over 10 yeas of age, the other for younger children. The children’s guide for younger children does not include details of the Commission in it. The Team Leader reported that copies of the guides had been circulated to all children and foster carers in the fostering section.

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There is a clear statement of the aims and objectives of the fostering service and of

Eight questionnaires were received back from children, four of the children reported that they had not been given a children’s guide or a leaflet about the service. The Fostering service must ensure all children have a guide available to them. This issue is the subject of Requirement 1.

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There is a clear statement of the aims and objectives of the fostering service and of

The service is looking at ways to ensure that the Guide is produced in formats to meet the needs of different groups of children e.g. an interactive CD Rom for Looked After Children has been developed and will be circulated once approval has been granted. Kingston Fostering Services Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 The completed pre-inspection questionnaire indicates that the current Team Manager has a professional qualification together with management experience as a Senior Practitioner in Family Placement Team.

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work efficiently and effectively and have the necessary knowledge and experience of

In interview the Manager, demonstrated that she exercises good leadership of the staff and this has led to a cohesive group that work well together. From the feedback, observation and information received the Inspectors concluded that operation of the fostering service is organised, managed and staffed in a manner that delivers the best possible child care. The Team Manager took up her present post in September 2001 and is currently undertaking a Management course which matches the competency levels required by the NVQ Level 4.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3

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Any persons carrying on or managing the fostering service are suitable people to run

Four staff files were examined during the course of the inspection. Staff files were seen to be well organised. Files contained application forms together with full employment history and satisfactory explanations of any gaps in employment, relevant qualifications, references and Criminal Records Bureau checks (CRB). Kingston Fostering Services Page 18

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3

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There are clear procedures for monitoring and controlling the activities of the

The Team Leader and her staff are aware of their roles and responsibilities. Staff reported that they are able to access support through well-established lines of communication and regular group meetings and supervision. For the foster carers there are established support group, which staff reported are poorly attended. The fostering team are looking at ways they can encourage foster carers to attend.

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There are clear procedures for monitoring and controlling the activities of the

The four files sampled by the inspectors showed that each of the persons involved in the fostering service has a duty to declare any possible conflicts of interest to the organisation.

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There are clear procedures for monitoring and controlling the activities of the

This is a Local Authority run service and the Audit section monitors the finances. The Inspectors were told that the Team Leader holds a budget and this is reviewed regularly to ensure that she remains within the allocated resources.

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There are clear procedures for monitoring and controlling the activities of the

The Management team were reminded of the need to follow good practice and notify the NCSC of the events listed under Regulation 43(1) Schedule 8. This is the subject of a recommendation.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to NCSC in last 12 months: 0

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 1 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 1

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to NCSC about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Kingston Fostering Services Page 19

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3

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Standard 5 (5.1 - 5.4)

The Team Manager is employed on a full time basis and has the responsibilities of the day to day function of the Fostering and Adoption Services. The Team Leader reported to the inspectors that she has a job description which clearly sets out her roles and responsibilities and that she is aware of her lines of accountability. The Team Leader is well supported by her deputy who acts on her behalf in her absence.

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Standard 5 (5.1 - 5.4)

Following discussions with the staff group, the Team Leader and feedback received from foster carers, children and purchasers questionnaires, the Inspectors concluded that this service is being managed to an acceptable standard. Kingston Fostering Services Page 20

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3

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The fostering service makes available foster carers who provide a safe, healthy and

Four foster carers’ files were sampled. Four foster carers were visited and interviewed during the course of this inspection. The files indicate that before foster carers are approved they attend various training courses, are interviewed, references taken and various checks made. The foster carers confirmed that they have a copy of the Health and Safety guidelines. Foster carers reported that a yearly review of each foster carer is completed which is presented to the fostering panel for approval. The inspectors could see that part of the assessment for foster carer’s approval included the environment. This is to ensure that the house is safe and that the furniture and fittings, meet with the Local Authorities requirements.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3

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The fostering service ensures that children and young people, and their families, are

As reported by the Team Leader the fostering service addresses the issues of diversity and promoting equality by organising group discussions, training and in supervision. This is also promoted through the Foster Carer Handbook and the Children’s Guide to fostering. The Team Leader reported that foster children are encouraged to maintain their cultural beliefs and attend functions as necessary. There are foster carers on the register who provide specialist services e.g. to children who have disabilities and they would receive extra financial support to ensure that these children’s needs are met. Kingston Fostering Services Page 21

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3

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carers only if they represent appropriate matches for a child for whom a local

Staff and carers reported to the inspector that attempts are made at all times to ensure that each child placed is carefully matched with a carer. This is to ensure that the carer is capable of meeting the assessed needs of the child. Staff spoke of how this becomes an issue when there is an emergency and the authority has to place a child and there are no matching foster carers available. In these circumstances the child is placed to a near matching carer as possible and suitable placement searched for the next working day. This issue is regularly discussed in supervision and meetings in order to find a solution.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 The Foster Carers’ Handbook and Children’s Guides were available for inspection. The Foster Carers’ Handbook clearly sets out guidelines to protect children from abuse and what to do in case there was abuse. The Handbook and the Children’s Guides explain how each child has access to their Social Workers and the Child Participation Officer to discuss any concerns they have. The documentation seen by the Inspector shows that children are encouraged to attend their statutory reviews and provide a confidential written contribution.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3

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encouraged to maintain and develop family contacts and friendships as set out in

Depending on circumstances of each child, contacts are maintained with their birth parents and supervised visits are arranged. The Carers reported that Social Workers are at hand to provide support and assistance in dealing with any difficult contact issues. The files show that each contact is recorded in detail. The foster carers are aware that maintaining contacts is crucial to the social welfare of the child in the future. Kingston Fostering Services Page 22

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 2

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others significant to the child, are sought over all issues that are likely to affect their

Feedback from the children questionnaires revealed that children’s opinions are sought and listened to. The children seen during the inspection presented as comfortable in their environment, and their manner indicated that they enjoyed living with their foster carer. The Children’s Guide (for children over 10 year olds) details that children can also make complaints to the National Care Standards Commission or the Children’s Participation Officer. However this must be addressed in the Guide for Younger Children. The Inspectors also noted that there are regular planned six weeks meetings between Social Workers and the children. The files show that entries are made of the discussions in each individual files. Of the eight children’s questionnaires received six of the children stated that they had been told how to make a complaint. The other two questionnaires, where there was no answer were from children under 10 years of age. This issue is subject to Requirement 2.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3

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training appropriate to her/his age and understanding to enable informed participation

Staff spoken to maintained that they always tried to give foster carers full information including the health needs about the child being placed, except in an emergency when this information is delayed and is made available as soon as possible. Foster Carers are provided with a list of health agencies they can access should it become necessary. Each of the children in Fostering Service’s lists undergoes medical checks on an annual basis and this is recorded in their review form. The Looked After Children Health adviser is currently in the process of revising current protocols to ensure greater consistency between social workers, foster carers and health professionals in respect of ensuring that looked after children’s health needs are addressed and statutory reviews take place which fully conform to guidance. Foster Carers, Social Workers and young people now have direct access to the health adviser.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3

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child or young person in foster care and ensures that she/he is encouraged to attain

All children’s files examined during the course of this inspection indicated that children have links with schools. The foster carers have the responsibilities to ensure that children do attend school. Any child away from school or absent is entered in their logbooks and Social Workers are notified. One foster carer spoke of her efforts to ensure that her child educational needs are met. Support and advice is available from the Looked After Children Education Adviser who all Looked After Children and Foster Carers have access to. Meetings are also planned with the Fostering Service Social Workers, Education Liaison Officers and children to discuss progress etc. This is discussed at children’s reviews.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3

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The fostering service ensures that their foster care services help to develop skills,

A carer reported to the Inspector how Social Workers ensure that each young person preparing to move to independent or semi- independent living is consulted about his/her future. A young person spoke to an inspector about independent living and how they were was being supported in moving towards this. Pathway plans are used with young people who are encouraged to be actively involved in decision-making processes. Kingston Fostering Services Page 24

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3

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Any people working in or for the fostering service are suitable people to work with

There is a recruitment strategy in place to recruit foster carers. Four foster carer files were inspected. All foster carers are interviewed as part of the selection process and have references taken up and checked to assess suitability. Records are kept for references that have been obtained and their outcomes. All Social Worker staff have an appropriate qualification to work with children. There is on –going training available to staff. All foster carers and staff details are checked with the Criminal Records Bureau. All personnel involved in fostering service are supported with group meetings, supervisions and trainings. The foster carers are encouraged to follow the NVQ courses. One foster carer visited spoke of her attainment of the NVQ Level 2 award.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3

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Staff are organised and managed in a way that delivers an efficient and effective

This is a Local Authority run service with a management structure, with lines of accountability. Social workers have allocated caseloads and are supervised by their Line Managers on a four to six weekly basis. Three administrative staff, the equivalent of two full- time posts, supports the Fostering Service. As seen by inspectors there is a duty system in operation during office hours to answer any queries and an out of hours support line for foster carers from 5pm –1.00am. The Emergency Duty Team also operates out of office hours. The Team Leader informed the Inspectors that both fostering service and children’s Social Workers understand each other’s roles and that they work well together. Kingston Fostering Services Page 25

p.26

qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3

p.27

qualified staff and recruits a range of carers to meet the needs of children and young

It was evident during the course of the staff group discussion that the staff have worked hard to meet all the targets set i.e. reviews of foster carers, children, home visits, supervision, attending foster group meetings. The fostering service has a Publicity and Recruitment Officer to assist in the advertisement and recruitment of foster carers. The fostering service has a very clear assessment and approval process.

p.27

The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3

p.27

The fostering service is a fair and competent employer, with sound employment

Information gathered following our discussion with staff and foster carers regarding employment indicated that the fostering service is a fair and competent employer with sound employment practices. The out of hour’s duty team is available to deal with emergencies that may arise. The Fostering Manager and her deputy are also available to support the foster carers should there be a need to clarify any issues. The Inspectors saw a copy of the councils whistle-blowing policy which all staff have a copy. The Team Leader reported on 9 th March 2004 that the whistle blowing policy and procedure has been sent to all foster carers. The Royal Borough of Kingston upon Thames as a Local Authority organisation has a comprehensive health and safety policy for carers, children in their care and staff.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3

p.27

There is a good quality training programme to enhance individual skills and to keep

Generally the Royal Borough of Kingston has a comprehensive training programme. A full- time training officer is in post in the Children and Families Division to look at training of all staff, which includes staff, and foster carers of the fostering service. Regular training courses are organised. Some are general courses i.e. health and safety, child abuse and while others are specifics i.e. Post Qualification, detachment, challenging behaviours etc. The team Leader reported that foster carers are also involved in some joint training with social workers. The Team Leader and the staff informed the Inspectors that all new staff follow an induction programme. The Team Leader attends the Association of London Government meeting for lead officers in fostering and adoption and/or the London Regional Fostering and Adoption Group. Both focus on fostering matters both nationally and in London. Kingston Fostering Services Page 26

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 2

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Standard 20 (20.1 - 20.5)

The staff said that they are aware of their duties and responsibilities expected of them and meetings and supervisions for all staff are planned in advance. On examination of the four staff files it was noted that only one staff appraisal had been carried out. Arrangements must be made for all staff receive appraisals from their line manager and a copy of the appraisal is kept in each staff personnel file. The Team Leader informed inspectors that next year appraisals would be linked to Performance Related Pay. This issue is subject to Requirement 3.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3

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Standard 21 (21.1 - 21.6)

Six questionnaires were received from foster carers, five of who stated that they felt well supported by the fostering service. One foster carer felt unsupported primarily as their supervising social worker was on long term sick. The Team Manager reported that as a result of this person’s poor health, staff had endeavoured to support the foster carers this person had been allocated. The four foster carers visited were all positive about the support they received. Four foster carers files were examined by the Inspectors and were found to be adequate, entries are made of meetings, supervision, training and group discussions in the foster carers files

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3

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The fostering service is a managed one that provides supervision for foster carers

Each approved foster carer is supervised by a named, qualified Social Worker. These foster carers have access also to other professional support, information and advice to enable him/her to provide consistent, high quality care for a child or young person placed in their home. All foster carers signed an agreement that they accept, understand and operate within all standards, policies and guidance of the fostering service. Information on how to make a complaint includes the address and telephone number of the local National Care Standards Commission office. Kingston Fostering Services Page 27

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 2

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provide high quality care and meet the needs of each child/young person placed in

The four files examined by the inspector identified that before foster carers are approved, each carer has an opportunity to talk to existing foster carers about their experience and knowledge. Carers reported that they attend required training and receive induction training. Foster carers also spoke of on -going programme of training and self development for foster carers to develop their skills and tackle any development need. Two foster carers spoken to report that they find it difficult to attend training because of other commitments. One foster carer indicated in their questionnaire that she was not happy with the training. This person stated, “that no one listens to what you have to say”. Further steps must be taken to ensure the foster carers receive appropriate training and feedback obtained. This issue is subject to a recommendation. Kingston Fostering Services Page 28

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

p.30

maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

p.30

Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3

p.30

Relevant information from the case records is made available to the child and to

The foster care service maintains a case record for each foster child or young person in their foster care and also for the foster carers. These records were available for inspection. The files demonstrated that entries were made of visits by Social Workers. Forms were found to be in good order. The inside of the front cover of the files details the contents of each section. The children’s files examined at the time of the inspection were well organised.

p.30

Relevant information from the case records is made available to the child and to

Foster carers visited were aware of the importance of record keeping and the need to keep records in a confidential manner.

p.30

The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3

p.30

The fostering service's administrative records contain all significant information

The records examined during the course of this inspection were found to be good order. Confidential records are kept securely and safely in locked cupboards and are accessible to authorised staff only.

p.30

The fostering service's administrative records contain all significant information

Number of current foster placements supported by the agency: 47 Number of placements made by the agency in the last 12 months: 32

p.30

months:

Number of new foster carers approved during the last 12 months: 11 Number of foster carers who left the agency during the last 12 months: 1

p.30

Maximum £

344.53 Kingston Fostering Services Page 29

p.30

The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

p.31

Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 2

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Standard 26 (26.1 - 26.5)

The office was found to be appropriate for the purpose. They are easily accessible to the fostering service staff to work from, is fully furnished with all necessary equipments including IT and communication systems. Staff indicated that when there is no one in the office during office hours they have to lock all cabinets even when visiting the toilet, as the door to the office has no locks. A lock/keypad is required on the outside door to ensure that unauthorised personnel do have access to confidential records should the door be left open. This issue is subject of Requirement 4. Kingston Fostering Services Page 30

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 0

p.32

The agency ensures it is financially viable at all times and has sufficient financial

This is a Local Authority run service and the finance is audited on regular basis by the finance department of the council.

p.32

The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 0

p.32

The financial processes/systems of the agency are properly operated and maintained

This is a Local Authority run Service. Kingston Fostering Services Page 31

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3

p.33

cost of caring for each child or young person placed with him or her. Payments are

The Foster Carer Handbook gives details about the charges and allowances paid by the fostering service. The charges are agreed at the beginning of each placement and reviewed annually or sooner if there is a need for it. All foster carers spoken with stated that they receive payments on time with details of breakdown of the costs of the services. One foster carer stated in her questionnaire that they did not receive a breakdown to their payment. In discussion with the payments officer she maintained that where foster carers circumstances has changed then she sends out a handwritten breakdown of the payments. If foster carers needs are the same them the payment breakdown is detailed in the scale of charges which inspectors saw in the foster carers handbook. Kingston Fostering Services Page 32

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

p.34

Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3

p.34

Fostering panels have clear written policies and procedures, which are implemented

The Fostering Panel meet on a monthly basis and it is planned to increase these as the demand for approvals and reviews are increasing. Observation made of the Panel meeting indicated that they are operating within the terms of reference as agreed. It was noted that the panels were child-centred and focused on outcomes for children. The Social Workers when presenting the case to the Panel ensured that the range of information is collated, including applicants involvement in assessment and children self-assessment confidential questionnaire. The Chair of the Fostering Panel ensured that all members participated and that all relevant information was considered and that good quality decisions were made about the approval of foster carers. New members are due to be recruited in September 2004 and the Panel Chair at interview stated that he hoped that the Panel would reflect a more culturally diverse group than at present.

p.34

The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

p.35

have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3

p.35

have policies and procedures, implemented in practice, to meet the particular needs

Royal Borough of Kingston operates a regular short breaks scheme. There is a half-time post in the fostering service. This person who deals with short-term breaks. Inspectors inspected policies and procedures in place to meet the needs of this service. The fostering service is keen to recruit more short break foster carers. Kingston Fostering Services Page 34

p.35

The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

p.36

there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3

p.36

there is recognition of the particular relationship and position of family and friend

The Royal Borough of Kingston upon Thames has number of family and friends as their carers who care for specific children. The Team Leader informed the inspectors that the staff respond quickly and positively to any potential assessment of family members or friends as foster carers. Support and training for these types of carers are the same as the other foster carers. Kingston Fostering Services Page 35

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(where applicable)

There were no Lay Assessors present at this inspection.

p.37

comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on <9 February 2004> and any factual inaccuracies:

p.38

comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible

p.38

comments/confirmation relating to the content and accuracy of the report for

Comments and an action plan were received from the Provider.

p.38

comments/confirmation relating to the content and accuracy of the report for

These are available to view upon request from the Croydon Local Office. Kingston Fostering Services Page 37

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Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

p.39

Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

p.39

Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

p.39

Action taken by the NCSC in response to the provider’s comments:

YES Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.39

Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

p.39

report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

p.39

report:

Action plan did not cover all the statutory requirements and required further discussion NO

p.39

report:

Provider has declined to provide an action plan NO

p.39

Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. Kingston Fostering Services Page 38

p.39

Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

p.40

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.40