Setting

Fostering Service

County Hall Glenfield Leicester Leicestershire LE3 8RL

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Fostering Service

Week of Monday, 7th March 2005 Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Leicestershire County Council Fostering Service Page 1

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Name of Authority

Leicestershire County Council Fostering Service

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Address

County Hall, Glenfield, Leicester, LE3 8RL

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Address

Social Services Department, Bassett Street, South Wigston, Leicestershire, LE18 4PE

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Date of first registration Date of latest registration certificate

Date of last inspection 15/03/04 Leicestershire County Council Fostering Service Page 2 Date of Inspection Visit 7th March 2005 ID Code

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Date of first registration Date of latest registration certificate

Name of Inspector 2 Sharon Treadwell 071369

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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the time of inspection

Cath Sartoris Leicestershire County Council Fostering Service Page 3

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Compilation of answers from questionnaires and requests for comments received

from foster carers and children placed in foster care.

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2. Foster Carers’ Questionnaires

Leicestershire County Council Fostering Service Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended. This document summarises the inspection findings of the CSCI in respect of Leicestershire County Council Fostering Service. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively. The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National

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INTRODUCTION TO REPORT AND INSPECTION

Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards. The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings

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INTRODUCTION TO REPORT AND INSPECTION

• Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Leicestershire County Council Fostering Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED.

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INSPECTION VISITS

Leicestershire County Council fostering service is managed by the Service Manager Family Placements. Two Team Managers are responsible for two supervision groups of a total of 16 social worker staff, (10 full time equivalent), and the day-to-day provision of the service. The groups operate from the same premises, one focussing on maintaining an active duty point for placement requests, and the other on recruitment and assessment functions. Both groups also carry a caseload of carers, for whom they provide ongoing advice and support. Within each group there are supervising social workers dedicated to specific fostering tasks and activities.

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INSPECTION VISITS

At the time of the commencement of this Inspection, up to 269 carers were providing placements designed to respond appropriately to the differing placement needs of Leicestershire County Councils Looked After Children. For the most part the placements continue to be of a ‘mainstream’ family care nature however Family care (Kinship) placements constitute a growing area for service development; 43 families in December 2004. The service also provides Remand and Community Placements and Contract Care, both of which are operated within tight formal arrangements, and supported with a high level of contact and supervision from the foster care service. These schemes provide placements for young people presenting with very challenging or offending behaviour. The service also includes a substantial group of Short Break Carers who provide flexible respite care to children who have disabilities, in addition to a Contact Carer who provides respite care to

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INSPECTION VISITS

The foster care service undertakes the full range of fostering activities, recruiting, assessing, approving and supporting carers. Supervision and annual reviews identify achievements and ongoing training needs. Leicestershire County Council Fostering Service Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns).

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Inspector’s Summary

The following Inspection of the Leicestershire County Council Fostering Service was a good and positive one. Three requirements and seven good practice recommendations have been made. The three requirements relate to the fostering service ensuring clarity of carer Approval Status. Several commendations have been made in recognition of good practice and initiative. For the purpose of this Inspection four foster carers, and the children placed with them were systematically tracked through the inspection of case files, home visits and discussions with relevant staff. In addition to this four files of recently approved foster carers were also Inspected, but these carers were not interviewed. Inspectors were appreciative of the welcome and cooperation afforded them by carers visited. Carers spoke openly and helpfully about their experiences of fostering and of the support they received. This methodology subsequently informed the Inspection assessment and provided the

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Inspector’s Summary

evidence for each Standard. Policies and Procedures, the Carer's Handbook, and other documents have been fully Inspected over the last two Inspections, and were consulted only for clarification purposes on this occasion. The Inspectors acknowledge that such a small sample of carers (four plus four) tracked, is not representative of the large carer group, (up to 269 carers) however this did give a good and ultimately positive ‘snapshot’ of the service being provided. The Commission for Social Care Inspection has identified 16 Core Standards out of the 32 National Minimum Standards for Fostering Services, which must be Inspected at every Inspection. The remaining Standards may be Inspected or not, at the Inspectors discretion and assessment of risk. Any Standards not Inspected have been identified. Carers, children and placing social workers provided very helpful feedback and observation about the fostering service through returned questionnaires. These have been consulted and

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Inspector’s Summary

drawn upon during the Inspection. Nearly all of the 22 children’s comments indicated that they were happy in their placement and felt consulted by their carers, but 9 said they also missed their families.

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Statement of Purpose (Standard 1)

The work of the fostering service is very well represented in the Statement of Purpose.

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Fitness to provide or manage a Fostering Service (Standards 2 & 3)

Standard 2 inspected and fully met. The managers carrying on and managing the fostering service are suitably qualified and have been subject to statutory checks. Leicestershire County Council Fostering Service Page 7

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Management of the Fostering Service (Standards 4 & 5)

Standards not Inspected on this occasion.

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Securing and promoting welfare (Standards 6-14)

Standard 14 not Inspected. All other Standards fully met excepting Standard 8 almost met. Two recommendations made Standard 6. Two requirements and two recommendations Standard 8 There is good information and training available to carers on the issue of safer caring, and those visited were clear about their responsibility to provide safe care. Some supervising social workers were also seen to prioritise this in their supervision of carers. A recommendation has been made for risk assessments on bedroom sharing to be routinely undertaken on every occasion of children sharing bedrooms. A recommendation has also been made for the completion of Health and Safety risk assessments to take full account of areas not covered in the BAAF 3 Health and Safety risk assessment format. Under Standard 8 requirements and recommendations have been made with regard to any change to carers’ approval status being recorded and evidenced, with clarity as to who has

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Securing and promoting welfare (Standards 6-14)

authorised this. Inspectors noted that several of the carers tracked had had their approval status changed, but it was not possible to locate how, why and when this had occurred. It was also difficult to ascertain evidence of the ‘matching’ process simply through the file tracking method since there was little or no written information covering this in the files. The fostering service is planning training for carers on contact issues under Standard 10, and will work with placing social workers to provide this. This is a positive training development, since carers and social workers often identify difficulties in how carers manage children’s behaviour and feelings at these times. Children spoken to say carers consult with them, feedback from questionnaires also confirmed this. Under Standard 12 it is noted that there is still no separate Health record being maintained for children in placement, and that Health information continues to be recorded by carers in

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Securing and promoting welfare (Standards 6-14)

one communal diary. A requirement has been made under Standard 24 with regard to this. Foster carers visited were enthusiastic about Education awareness training sessions provided by the service. Those tracked actively supported children placed in their respective education settings.

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(Standards 15-23)

Standard 16,18,20,22 and 23 not Inspected. All other Standards fully met. The Fostering Managers confirmed that although there were generally enough carers to provide placements to Looked After Children, there were shortages of placements in particular areas. A Statistical Report and Action Plan identifies the mainstream long term fostering resource as representing the greatest area of need. Initiatives to recruit new carers are ongoing.

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(Standards 15-23)

All carers visited to during the Inspection made positive comments about training they had Leicestershire County Council Fostering Service Page 8 recently attended. They were able to link the training with the fostering task, and their responsibilities as carers. Positive training opportunities for carers are being developed. Form F Assessments looked at were of a good standard, however in three out of the four files looked at of recently approved carers, only one full Health and Safety risk assessment (BAAF 3) had been undertaken, and placements had already been made. Others contained a short checklist. (BAAF 2) A recommendation has been made that the full Health and Safety risk assessment should be carried out prior to any placement being made. Carers tracked were positive about the support provided to them by the service, and about their supervising social worker. A recommendation has been made under Standard 21 for

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(Standards 15-23)

Team Managers to determine carer supervision levels at Annual Review.

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Records (Standards 24&25)

Standard 24 almost met Standard 25 not Inspected. Two requirements and one recommendation made Standard 24. Recording on carers’ files was good. A recommendation has been made with regard to the need for individual records to be maintained by carers on the children placed with them, and not being maintained in a communal diary. Two requirements have also made for the fostering service to include approval status on the register of carers, and for the fostering service to include the terms of approval on Foster Carer Agreements.

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Fostering Panels (Standard 30)

Applicants are now invited to attend the Fostering Panel. The Fostering Panel operates to a busy schedule and the team of Panel members represent a good mix of skills and experience. The addition of a young person who has had experience of being in care is seen to be a positive addition.

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Short term breaks (Standard 31) and Family and Friends as carers (Standard 32)

Standard 31 exceeded and Standard 32 fully met. The fostering service provides a very good short break scheme and the development of contract care provision, to facilitate respite care for children who have profound disabilities, has been commended. A dedicated worker provides the assessment and review function for the growing number of Family and Friends carers. The carers tracked for Inspection were being offered the same level of training and support as mainstream carers, Leicestershire County Council Fostering Service Page 9

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

No longer applicable. Leicestershire County Council Fostering Service Page 10

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action NONE

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Leicestershire County Council Fostering Service Page 11

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date

Leicestershire County Council Fostering Service Page 12

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indicates how requirements are to be addressed. This action plan will be made

available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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includes terms of approval as indicated in

Schedule 5 of the Fostering Regulations. October 31 st 2005 Leicestershire County Council Fostering Service Page 13

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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the full comprehensive Health and Safety risk assessments are in

place for all newly approved carers before any placement is made.

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guidelines detailing the process for amending approval status, and

indicating the need to confirm at Annual Review or Panel.

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* Note: You may refer to the relevant standard in the remainder of the report by

omitting the 2-letter prefix e.g FS10 refers to Standard 10. Leicestershire County Council Fostering Service Page 14

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 10

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities NO Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents YES • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child NO

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 07/03/05 Time of Inspection 09.00 Duration Of Inspection (hrs) 94 Leicestershire County Council Fostering Service Page 15 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Leicestershire County Council Fostering Service Page 16

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 The Leicestershire County Council fostering service Statement of Purpose was reviewed and updated in December 2004. This is a very good and informative Statement that details all areas of the service provided and acknowledges the need for close cooperation with fieldwork staff in order to ensure positive placements for Looked After Children. A small descriptive leaflet for older and younger children is given to children entering the foster care service, along with other information provided to them by the Local Authority. Leicestershire County Council Fostering Service Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 A new full time Team Manager has been appointed since the last Inspection, replacing a part time Team Manager post. The personnel record for the new Team Manager was Inspected and all required checks, Criminal Records Bureau clearance, and references were in evidence. Leicestershire County Council Fostering Service Page 18

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 4

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 1 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 1 Initiation of child protection enquiry involving a child. 0

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met. Leicestershire County Council Fostering Service Page 19

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 Foster carers receive information and on going training about safe care commencing at the assessment process. All carers are provided with written guidance in the Fostering Network ‘Safer Care’ booklet and the Carer's Handbook. Carer’s visited confirmed that they had received this information, were aware of the issues, and had also developed their own safe care policies. This is commendable.

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The fostering service makes available foster carers who provide a safe, healthy and

All four carer files tracked contained the comprehensive (BAAF 3) Health and Safety Risk Assessments, however only one of the four recently approved carer files contained the full Health and Safety Risk Assessment, the others containing only a completed shortened checklist (BAAF 2), despite these new carers having had their first placements already made. The Fostering Service should ensure that the comprehensive Health and Safety

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during the approval process. Standard 6.7

One set of carers visited by the Inspectors, had created a very good children’s playroom, situated in their converted garden garage and the children clearly enjoyed having their own special area. This facility had not been risk assessed however (e.g. in terms of supervision and safety) and supervising social workers are reminded to risk assess any facility that might not be included in the BAAF Health and Safety formats. All four carers visited, provided a warm, clean and safe environment for children and young people. Homes were child centred and the carers knowledgeable about safety measures that should be taken account of in terms of the age group of children or young people they provide placements for. This is commended. In one carer’s home two children (not related) were sharing a small bedroom. Although the Inspector confirmed that both children were in agreement with this arrangement supervising

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children share a bedroom, whether they are related or not. Standard 6.5

There was good evidence in files of Health and Safety matters being discussed at Annual Reviews. Leicestershire County Council Fostering Service Page 20

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 The Fostering Service Statement of Purpose and Foster Carer Agreement, gives a clear indication of the expectations laid upon carers to respect, value and encourage children’s racial and cultural heritage. This is endorsed through written information and training provision and there are systems in place within the Children’s Services Sector to track and monitor services being provided to children who have specific racial, cultural and religious needs. None of the four carers tracked this year were providing placements at the time of the Inspection, where special religious or cultural needs had to be provided for. The fostering service has made notable effort in developing the innovative provision of a respite placement for children and young people who have profound and complex disabilities, and this is referred to in Standard 31.

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The fostering service ensures that children and young people, and their families, are

There were also very good examples of children and young people being encouraged and supported to develop hobbies and interests. One small girl was being financially supported to learn French at her pre school and gave a demonstration of this by counting in French during the Inspectors visit. Other children in their questionnaires said among other things that they enjoyed horse riding, swimming, football, dancing and collecting model cars.

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 2 In the four files tracked during this Inspection, it was difficult, and in some cases not possible, to ascertain through written information, the process whereby children had been matched with their carers. Duty referral forms were in place for some children and these did indicate an initial matching process, however these were not on file for all children. Since Looked After Children Placement Agreements are not maintained in carer files but given to carers, carers were asked if they had received copies of these. Most carers either showed the Inspector their Looked After Children forms or said they had received them, however there was one example of no paperwork being made available in respect of a baby placed with carers in December. The foster carers confirmed that they had received no information and no Placement Agreement had been provided or signed.

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service. Standard 8.4 Regulation 34 (3)

Leicestershire County Council Fostering Service Page 21 The Inspectors did evidence the matching process being undertaken at the Fostering Service Duty Desk during last year’s Inspection. In addition to this an Inspector observed verbal discussion about placements during the team meeting, when it was very clear that supervising social workers were giving serious consideration to the matching of children referred on duty, with the carers available. In three out of the four carers tracked, children or young people had been placed with carers outside of their approval status. In only one of these cases was it possible to track at which point the approval status had been changed, how this had been authorised, and why the agreement had been given. The Inspectors established that change of approval status is routinely considered at Annual Review, and would be formally authorised at this point. On some occasions this would be taken back to the Fostering Panel for ratification, however it

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service. Standard 8.4 Regulation 34 (3)

was not clear under which circumstances this would happen. The Fostering Service is

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for amending approval status, and indicating the need for this to be confirmed at

Annual Review or Panel. It was noted that that the recently introduced Placement Agreement Meeting would be an ideal opportunity to confirm matching considerations. It was also noted that the Remand and Community Scheme placements were tightly matched and monitored. The new Estate Agents details provided by carers for children about to be placed, also gives evidence consideration of matching and consultation. These were seen on some files. The Inspectors having visited carers and children in their homes, and talked to the supervising social workers about placements, were satisfied that all placements were well matched.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 Leicestershire County Council has established comprehensive Multi Agency Child Protection Procedures and an Area Child Protection Committee. Carers receive different levels of training in Child Protection and Safe Caring and are also provided with training in specific areas of Child Protection and the care of children who have been abused. Agreements require that carers cooperate with Child Protection procedures and placement plans. Carers are provided with training and written guidelines on the management of children’s behaviour, and sign to agree that they will only use ‘punishments’ that are acceptable to the foster care service and will not smack or slap children. Carers spoken to were again very aware of acceptable and unacceptable sanctions. All carers showed an awareness of safe care and household rules. Leicestershire County Council Fostering Service Page 22

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The fostering service protects each child or young person from all forms of abuse,

Carers visited confirmed that they had received training on Child Protection and some were about to attend for training on child sexual abuse. It has been necessary for one set of carers to install CCTV in young people’s bedrooms in view of the young people’s significant, complex medical and healthcare needs. A written agreement for this has been devised by the carers and signed by parents. Children’s responses in their questionnaires also demonstrated that appropriate sanctions were being carried out, although some said that there was no need for punishment since they were ‘good all of the time’. The foster service maintains a system for the collation of complaints and allegations specific to the service, and these were again noted by Inspectors to be clearly and systematically documented. Children were not asked in questionnaires about being bullied. (see below)

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 The Fostering Service supports the Social Service Department’s policy on the active promotion of contact between Looked After Children and their parents, whenever this is possible and appropriate. The Carer’s Handbook outlines the principles and expectations that carers will support contact in their home, where possible and appropriate. The Team Managers confirmed that training for carers is being planned this year on the issue of children’s contact with their parents. Placing social workers will be actively participating in this training, to raise carers’ awareness about the Local Authority’s legal responsibilities in relation to Looked After Children, and the need for children to have contact with their parents in most cases. Placing social workers have identified, in their feedback to the Commission for Social Care Inspection, general concerns about some carers’

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encouraged to maintain and develop family contacts and friendships as set out in

understanding and support of contact arrangements. Inspectors noted that some carers did indicate (both verbally and in questionnaires) that managing children after their contact with parents could be challenging and at times distressing. This planned training is therefore

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commendable, and will hopefully enable carers and social workers to discuss the

matter as openly and fully as possible. It is of note that most children in returned questionnaires said that the worst thing about being fostered was not being with their family. The Placement Agreement Meeting agenda provides the facility for contact risk assessment to take place when contact is undertaken at a carer’s home. Carers visited showed a good understanding of the need for contact with some working well with parents. Leicestershire County Council Fostering Service Page 23

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 There was good evidence in all files tracked of children being given information about Children’s Rights by supervising social workers or carers. It was also evident that young people and children attended meetings about themselves, if this was considered appropriate, and that carers routinely involved them in discussions about day-to-day matters. In cases tracked, children who had a disability were consulted with using personalised communication systems, and placing social workers positively commented on this. Children in questionnaires confirmed that their carers talked to them about a range of things ranging from meals, television programmes, holidays to how they wanted bedrooms decorated. One carer was seen to be currently assisting a young person to represent their wishes to the Children's Rights Officer.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 Carers are made aware of their role and responsibility to maintain children’s good health and to fulfil medical needs, through their agreements, training and ongoing supervision. There was good evidence on file that health matters were being discussed in Annual Reviews and in Supervision sessions. Reference was made to statutory Health Assessments and to contact with appropriate health professionals. Carers providing placement for children with disabilities and complex health needs were tracked for Inspection purposes and seen to be providing a high standard of care. They maintained excellent medical and health care records and were highly experienced and knowledgeable about the needs of the children they were looking after. They had received specialist training as and when necessary. However in other placements tracked during the Inspection, there were instances of carers

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training appropriate to her/his age and understanding to enable informed participation

not being provided with full health/medical information about three children placed with them. Supervising social workers are reminded to be vigilant in pursuing the receipt of this information from placing social workers, in order that carers are aware of children’s full medical and health needs. The Carer's Handbook provides very good guidelines on ‘Medical Information/Short Breaks and Respite’ detailing the management and transfer of medication between parents and carers.

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training appropriate to her/his age and understanding to enable informed participation

The Fostering Service provides an annual Health Awareness Road Show for carers and this Leicestershire County Council Fostering Service Page 24 provides information about a range of Health issues. The Fostering Service Manager indicated that policy and practice guidance on substance misuse would be issued to carers in the near future. The pilot scheme referred to in the last two years Inspection reports, i.e. for Leicestershire County Council to provide each Looked After Child with an individual Health Care Passport containing an up to date record of essential health information to follow the child through future placement, has still to be implemented. Most carers still record health care information, along with other events, for all children in one communal diary. (See Standard 24).

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 The need for carers to support children with their ongoing education is very clearly stated in the Carer’s Handbook. Carers sign in their agreements with the service that they will promote children’s educational attainment and employment. All carers tracked and visited during this Inspection demonstrated a good awareness of the educational needs of the children placed with them, and were liaising with schools, and advocating on the children’s behalf if necessary. Carers providing respite care for children with profound disabilities have provided a colourful stimulating environment for them. This is commended . There was evidence on file that Personal Education Plans had either been, or were in the process of being completed. Some carers had recently attended a range of training sessions provided by the Fostering Service on the theme of Education and they spoke enthusiastically about this. It is

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child or young person in foster care and ensures that she/he is encouraged to attain

anticipated that this training will become a core course for all foster carers.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met. Leicestershire County Council Fostering Service Page 25

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 Employees of the foster care service are recruited according to the Local Authority’s policies and procedures. Managers within the Children and Family Services, who are responsible for the recruitment and selection of staff, are qualified and trained to do this. Personnel files of two staff recruited to the Fostering Service since the last Inspection were looked at. The files contained all of the required checks and references. An excellent pro forma sheet is now included in files, for the recording of the verbal follow-up of one of the two references.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met. Leicestershire County Council Fostering Service Page 26

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 A structure map within the Statement of Purpose outlines the structure of the Children and Family Services. The Family Placements team is organised into two supervision groups supervised by two full time Team Managers, one focussing on pre approval (recruitment and assessment) tasks and the other on maintaining an active duty point for referrals. There is the equivalent of ten supervising social worker posts (sixteen staff) and a senior practitioner. Both groups support carers and carry significant caseloads. Inspectors noted that supervising social workers of mainstream carers supervised an average of between 25 to 30 cases while those supervising higher maintenance remand/contract and community schemes hold less in order to meet required increased supervision and support levels. Supervising social workers are also additionally involved in

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qualified staff and recruits a range of carers to meet the needs of children and young

recruitment, assessment and training. Managers and social workers acknowledged that there were occasions when placement matches and support, could be compromised because of the demands made upon the service. In January 2005, 270 carers were providing approximately 210 placements. The Fostering Mangers confirmed that although there was generally a good ratio of carers to Looked After Children there were shortages of placements in particular areas. A Statistical Report and Action Plan identifies the mainstream long term fostering resource as representing the greatest area of need. Initiatives to recruit new carers are ongoing. In the Team Meeting there was discussion about the professionally produced video, commissioned by the service, which was being shown on television and in mainstream cinemas. Recruitment targets for 2004-2005 are to recruit up to 50 new carers to replace the average number of carers who leave each year.

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qualified staff and recruits a range of carers to meet the needs of children and young

Four files were looked at of recently assessed and approved carers, one attending for Panel observed for Inspection purposes. Assessments were good, one being excellent. Three of these new carers had children placed within a month of being approved. All had taken children outside of their approval status. (See requirement Standard 8)

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being almost met. The shortfall identified in last year’s Inspection has been addressed under Standard 21. Leicestershire County Council Fostering Service Page 27

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 All carers visited to during the Inspection made positive comments about training they had recently attended. They were able to link the training with their task and responsibilities. In some instances supervising social workers attend training with carers. A record of training was maintained in carer files and discussed at Annual Review. Supervising social workers spoken to also had attended training this year, sometimes with carers. The Children and Adolescent Mental Health Services training was again noted to provide exceptional insight into the complex needs of Looked After Children. (This training is consistently identified at Inspections of both Independent and Local Authority Fostering Services as being excellent.) Concern was expressed that this training might in the future be targeted only to workers and carers of children and young people referred to this specialist

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There is a good quality training programme to enhance individual skills and to keep

Team. Some placing social workers in their feedback to the Inspectors expressed a wish to be more actively involved in and consulted about foster carer training. They particularly felt that their involvement would be valuable at the assessment and preparation stage, noting how carers’ expectations of children can be unrealistic and that some carers struggle to understand attachment issues.The Inspectors are aware that the fostering service Team Managers are planning to visit and meet up with the Child Care Operation teams this year to develop and establish closer working relationships and better communication systems with the teams.

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This is commended. The Team Managers are recommended discuss with placing

social workers areas of training where their contribution would be valuable.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 All carers visited said that they felt supported by their individual supervising social worker and more generally by the service. There were some good examples given by these carers of support being available during difficult situations and at weekends and evenings. This is commended. Some excellent examples were seen within cases tracked, of supervising social workers undertaking individual pieces of work with carers. Leicestershire County Council Fostering Service Page 28 Almost all carers in questionnaire feedback spoke positively about the support they received from the fostering service. A new out of hour’s telephone support service for carers is about to be launched and piloted for six months and this will be staffed on a voluntary basis by childcare social workers. The detail of the project was presented to the Leicestershire Foster Care Association committee

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Standard 21 (21.1 - 21.6)

meeting. Inspectors attended this meeting. All carers are provided with paid membership of Fostering Network and the Leicestershire Foster Care Association. The chair of the local association said that generally, carers receive good support from the fostering service. There are currently no carer support groups provided by the fostering service as such, and the Fostering Team Managers said that they would like to initiate the development of local support groups that would ultimately be self-sustaining. These groups would provide an ideal forum for training sessions and events. Unannounced visits were recorded on all files tracked, and in two of these supervising social workers appropriately utilised this visit to review Health and Safety checklists. In one case Inspectors were concerned to note that only one recorded supervision session with carers had taken place in nearly two years, since their approval. A number of visits had

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Standard 21 (21.1 - 21.6)

been recorded and the carers, although indicating that they were not sure what ‘supervision’ meant, did speak positively about their supervising social worker and of the support available to them. The Team Managers are recommended to determine the minimum level of supervision frequency at Annual Review, and differentiate these from home visits.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being almost met. Carer supervision is discussed under Standard 21.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met. Carer training is discussed under Standard 19. Leicestershire County Council Fostering Service Page 29

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 2 Records held by the Fostering Service and seen during the Inspection were generally clear and well organised. During the Inspection the Inspectors requested a print out of Foster Carers, which detailed their respective approval status, however the computerised information system could not provide this. Such information is currently only available by accessing carer’s individual records. In accordance with Regulation 31 the Fostering Service Manager is required to

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ensure that a register of foster parents is retained which details the information listed

in Regulation 31 (2) Managers indicated that this could be achieved, however this was unlikely in the near future, in view of the weight of requests being made with regard to additions and changes to the information system. In addition to this the Fostering Service

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Manager is required to ensure that Foster Carer Agreements include carer Terms of

Approval as indicated in Schedule 5 of the Fostering Regulations. (The Inspectors on previous Inspections had overlooked this.) Three of the four carers visited were aware of the need to log and record events about the children placed with them, and to store records safely and securely. Not all records kept in carers houses were locked away although they were kept in cupboards and not visible. Supervising social workers are advised to remind carers that all records relating to accommodated children should be locked away. Currently carers record all events (including health information) about all children accommodated with them, in one communal diary. Some carers have devised their own recording systems. Although a recommendation has been made regarding this, it was evident that the fostering service Managers are already aware that carers should be recording information about individual children in a consistent manner and on individual logs,

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Manager is required to ensure that Foster Carer Agreements include carer Terms of

and they are planning to launch a new system of recording and linked training on record keeping this year.

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The fostering services Managers are recommended to ensure that carers maintain

individual, and not communal records, on the children placed with them. One set of carers were caught up with, what they felt was conflicting information, in a complex case where three social workers were involved. The same carers had still not received any Looked After Children documentation with regard to a child placed for three months with them. Leicestershire County Council Fostering Service Page 30 Inspectors saw good examples of carers accumulating Life Story Work material. One set of carers had provided an excellent collection of photographs, charting the development of a baby placed for adoption.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met.

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Note requirement re regulation 31 (2)

The maximum payment indicated below, represents a contract care arrangement of £440 plus fostering allowance for someone age 16 plus.

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Note requirement re regulation 31 (2)

Number of current foster placements supported by the agency: 219 Number of placements made by the agency in the last 12 months: 585

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months:

Number of new foster carers approved during the last 12 months: 39 Number of foster carers who left the agency during the last 12 months: 62 Current weekly payments to foster parents: Minimum £ 76.69 Maximum £ 568.80 Leicestershire County Council Fostering Service Page 31

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 0

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Standard 26 (26.1 - 26.5)

This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met. Leicestershire County Council Fostering Service Page 32

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met.

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 0 This Standard has not been identified as a core Standard and as such has not been Inspected on this occasion. This Standard was last Inspected on March 16 th 2004 and assessed as being fully met. Leicestershire County Council Fostering Service Page 33

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3 Since the last Inspection, applicants for foster care are invited and encouraged to attend the Fostering Panel. A special colourful information leaflet has been devised for applicants, and this clearly explains the role of the Fostering Panel and their task in the approval process. The production of this leaflet is commended.

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Fostering panels have clear written policies and procedures, which are implemented

There is now a young person who has experienced foster care sitting on the Fostering Panel; he has had an active role in producing the above leaflet. There is a good range of skill mix and experience on the Fostering Panel and in addition to the 10 Panel members, one of the Team Managers acts as Panel Advisor, having an advisory consultative role also outside of Panel sessions. Panel members attended a training day in November 2004 for which there was a very full and relevant agenda. Social work practitioners were involved in different presentations. The group also looked at ‘What do we look at in a form F that helps us decide if someone will make a good foster carer’. The National Minimum Standards and Fostering Regulations were also discussed. Inspectors observed a monthly Fostering Panel session at which time the Fostering Panel considered a new application (attended by applicants) in addition to Private Fostering

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Fostering panels have clear written policies and procedures, which are implemented

Applications, Regulation 38 reports, and First Reviews. The Panel Chair was consistent in checking out with presenting social workers that appropriate checks had been undertaken for applications. The Fostering Panel chair confirmed that she meets with the Agency Decision Maker either straight after the Panel, or the following day in most instances. This ensures that recommendations are swiftly discussed and that when Panel recommendations for approval are ratified that carers receive written confirmation promptly. A Fostering Panel Code of Conduct is currently being written up, and all members will be provided with a copy.

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The Fostering Panel is commended on its achievement and development over the last

year. Leicestershire County Council Fostering Service Page 34

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 4 In addition to a group of carers who provide a respite care service, now referred to as the short breaks project, the fostering service has an established contract respite carer to provide specialist respite provision for children with disabilities and complex health needs who would otherwise be in residential provision. Extra help is commissioned by the carers to assist with the care of the children, and the Inspectors have had some discussion with the Fostering Service Manager to clarify the role and status of these workers. The carers, who are experienced in work with children who have a disability, have had their house appropriately adapted for this purpose, with e.g. track hoists, shower room and purpose built beds. They currently support nine respite placements. For the purpose of this Inspection the above carers were visited and the Inspector was

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have policies and procedures, implemented in practice, to meet the particular needs

impressed with both the environment in which care is provided, and the professionalism and commitment of the carers. Very positive feedback was received from placing social workers and parents about the care provided. One commented ‘These carers are committed to full service user participation and always keep parents and social worker fully informed’ The carers receive good support from their supervising social worker who has significant experience and knowledge about Disability issues, and also from social workers in the Children’s Disabilities Team work closely with the carers. There is in addition, active involvement from Occupational Therapists. The Manager of the fostering service indicated that it was hoped that the short break contract care scheme would be expanded.

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The carers and the fostering service are commended on achievement of this

innovative scheme and on the quality of care provided. Leicestershire County Council Fostering Service Page 35

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3 The pro-active, dedicated role of the senior practitioner with family and friends carers was acknowledged in the last Inspection report. This worker continues to respond swiftly to requests for Regulation 38 assessments presenting these with a recommendation to the Fostering Panel, and to appropriately promote the use of Residence Orders when processing and assessing kinship care placements. This senior practitioner produced an informative report for the Fostering Panel, seen by Inspectors, detailing the work he had undertaken over the last year. The report confirms his role in raising awareness of the positive use of Residence Orders with carers and with colleagues. These placements can have positive outcomes for children and the senior practitioner’s work is again recognised. Two carers providing a family placement for relatives were visited during this Inspection.

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there is recognition of the particular relationship and position of family and friend

They were providing an excellent standard of care for two sisters, and were totally committed to providing them with a good education and stimulating environment. The children were settled and identified totally with their carers who were carrying out the parental role. The carers confirmed that they enjoyed a good level of support from their supervising social worker and that they enjoyed attending training. In view of the increasing use of family and friends as potential carers consideration is currently being given to the recruitment of a second specialist post. Leicestershire County Council Fostering Service Page 36

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on week beginning 7 th March 2005 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Leicestershire County Council Fostering Service Page 37

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider NO

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

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Action taken by the CSCI in response to the provider’s comments:

NO Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion NO

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report:

Provider has declined to provide an action plan NO

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documents. Reports on children’s homes are only obtainable on personal

application to CSCI offices. Leicestershire County Council Fostering Service Page 38

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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relating to the inspection conducted on the above date(s) and that I agree with

the statutory requirements made and will seek to comply with these.

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Inspector and the Registered Provider both views will be reported. Please attach

any extra pages, as applicable. Leicestershire County Council Fostering Service Page 39 Leicestershire County Council Fostering Service Page 40

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APPENDIX A RESPONSES TO QUESTIONNAIRES

Compilation of answers from questionnaires and requests for comments received from placing social workers, foster carers and children placed in foster care.

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Staying healthy and how to look after yourself:

None, I do it by myself We get a bit of help Healthy diet. Have been encouraged to exercise regularly and keep hygenic too. Healthy diet, exercise activities arranged, encouraged to shower, clean teeth, etc everyday Get looked after very well, I get lots of help staying healthy I get some help I am quite healthy but I do like eating lots of sweets Eating healthy food, getting lots of exercise I am given healthy food, changing clothes My carer is obsesed with how she wants to help, but is not helping, ends up having a go at me Eating fruit & drinking lots of healthy juice Good food, being told how to wash properly & dress properly Fruit & hugs & play with my toys Having healthy meals and am being taught social skills Food always healthy. Get exercise by walking the dog My carers feed me right & I like most things, so I eat a lot! I eat fruit & veg, I’m only allowed one sweet a day I’m given help with personal hygiene, exercise and my diet.

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Staying healthy and how to look after yourself:

My foster carers make sure I get a healthy diet. My carer encourages me to eat healthily. & to wash & brush my teeth everyday. Takes me for medicals, dental & eye checks I’m encouraged to take regular exercise Eating breakfast & healthy food, learning how to wash myself, dress properley & clean my teeth Healthy & balanced meals I get guidance on what I eat, I'm also encouraged to look after myself My carers make sure that I'm alright and get a healthy diet

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Your school or college work:

I get help with my homework My school work is fine My carers have helped me a lot in school I get lots of help with my homework and my carers are in daily contact with my teachers I am helped loads with education I get a lot of help I'm in the top sets at school, I do quite well My carer tells me to try and do it all on my own, when I’m struggling with my work - not Leicestershire County Council Fostering Service Page 41 really helping I get no help My carer helps me with spelling and also reads lots of books with me Regular contact with school & always help with homework, attend all parents evenings Carer always helps with homework Carers always make sure I'm up-to-date on my work & help out Do homework, carer makes me pratice I get help with revision, choices for GCSEs and homework I get help with homework, sometimes Help me with homework & revision for exams Help with homework Reading, writing & I.C.T, I also have a counsellor which helps me to talk

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Your school or college work:

Carers check my homework & help me if needed I am helped with my homeworkand problems Carers make sure I'm in school, and try to make me do some studying

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Your hobbies and activities:

I do football, tae-kwon-do and diving. I also attend a youth club My hobby is te-kon-do I enjoy walking and playing outside Carers take me swimming, horse riding, to a drama club and cycling. I also have a PS2 and a computer I play the drums and I go out on my BMX Transport to football coaching & sport activites I enjoy horse riding and swimming Read with me and for me, take me to library, to educator gatherings and activities LEGO, watching TV, climbing, football and the playstation I enjoy hanging out with my friends and working. I am always being checked on by my carers though. I play football Collect cars (models), learning to canoe, Rugby I like playing the recorder & dancing. I also get help with the computer My carers take me to football training and to watch all the games Swimming, football & dance I am taken swimming and to the park. Carers are helping me discover my hobbies. They provide the transport and

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Your hobbies and activities:

encouragement I go horse riding most weekends I enjoy playing on my bike, games on the computer, reading and playing cards My carers encourge me to go places I like to cut up pictures to make cards for my friends and like listening to music My carers take me to play golf and encourage me with any hobbies and activities I do My carers pay for me to go to guides, swimming and biking They make sure I don't get into trouble, because I don’t really have a hobby

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Please tell us if you think any changes should be made in the help foster children get:

We should be encouraged to eat healthier I think all foster children should get lots of love & care (I certainly do) More clothes Carers should be encouraged not to be so obsessive about everything I do. Bigger bedroom. More toys, more space to dance in bedroom! Free entry for conkers I’m more than happy with my foster carers Leicestershire County Council Fostering Service Page 42 I think that foster children should only get help if they want it because they might feel unhappy Foster children should be allowed more freedom

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Please say what sort of punishments you have been given in your foster home:

I’ve been sent to my room. TV and phones disallowed. Stay in bedroom, grounded, phones taken off us I am encouraged to exercise more selfcontrol rather than being punished Grouded for days, sometimes weeks. Fun activities withdrawn Grounded, had my pocket money taken off me Grounded I'm always good and fine I’m sent to my bedroom Television and playstation taken away for a time Pocket money stopped, music and TV not allowed, grounded, mobile phone taken off me. Grounded Lose playstation for certain time, made to sit in lounge with foster carers Have had no punishments as I’ve been good all the time I get grounded and my TV is taken away TV, mobile, CD player taken off me. Sent to my room Grounded, sent to my bedroom, no goodies and I lose pocket money No phone for a while, grounded Grounded, no pocket money, TV/music taken Not allowed to go horse riding. Sometimes I’m grounded or sent to bedroom, mobile phone has also been taken away on occasion

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Please say what sort of punishments you have been given in your foster home:

Sent to bedroom for 10 mins Grounded. Lose allowance or TV taken away I’ve been a good girl, carer's not tell me off for anything! Grounded from going out, stopped using the TV, my console and laptop Not a lot really, just sent to my room or pocket money withheld Get grounded, not allowed playstation

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Are there punishments you have been given that you think shouldn’t be allowed?

No none Mobile phones should not be taken away Not here No all punlishments are fair for what I did No, I don't get punished Yes, I love my music & TV and they shouldn’t be taken away None given Yes, all of them No at this one No pocket money should not be withdrawn Don’t think mobile phones should be removed All of them shouldn’t be allowed

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Do your foster carers ask you for your opinions and ideas?

Yes, they often ask me 48% They ask sometimes 26% They don’t ask me very often 22% No, they never ask me 4% Leicestershire County Council Fostering Service Page 43

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If you do get asked, what sort of things do you get asked about?

My school work and many other things too Whether I need help at school Where I'd like to go, consider my future and what clothes I like On my birthday I get to choose what I want to do TV programmes, food, places to visit, clothes, presents I’m never asked anything Where we want to go, what to eat, jobs to do in the house Where I want to go I’m asked what I want to do, working in the house (how to do things) I’m asked if I’m alright and if I like what I’m given to eat, the TV, places to go Everything (we discuss it all) Asked about going out to places About school work About other foster kids coming into the home Holidays, meals for the week, clothes Don't get asked anything If we're going to rent videos out, that's about it. and maybe about holidays sometimes How I feel about my carers and my own memories School - teachers, home, food What I want for dinner Foods, college, clothes, friends, TV, bedtimes, washthings

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If you do get asked, what sort of things do you get asked about?

Asked if it's something to do with me or if it will have an effect on me Asked why I did things or how Dinner, when I'm having it, what I'm having, if I want to go out with carers

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Can you tell us about something that was changed because of what you said?

None Nothing I’m trusted more. I can now go into town on my own with friends. Contact with family, foods, Activities - sports/drama, Chores - feeding cat/washing car Don't know No I said nothing needed to be changed Said I wanted to be home educated and I am now Changed food, bedroom (layout), changed clothes/shoes I have been allowed to say how my bedroom is being decorated How I wanted my bedroom to be painted Nothing We talked about my behaviour and my behaviour has changed Most things I can now go to sleep with music on, having curtains open at night. Change in toiletries used What I get to eat has changed and the time by which I must be home Leicestershire County Council Fostering Service Page 44

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What’s the worst thing about fostering for you?

Living with my sister (sometimes) Ain't allowed to go out if I don't keep bedroom tidy Not able to wake up & give mum a kiss & say ‘mum’ Nothing, I like being fostered Not living with my own family Not being with my real mum I miss my mum and dad Everything nearly, I hate being in care full stop Social workers Not being with mum I miss Mum & Dad Don't get to see family very often (like Mum) Not living with our mum Getting into arguments with other children Having to put up with Social workers, they do my head in Not seeing my mum You get treated differently by your social worker Agent meetings, letters etc, less freedom, example cant go to sleep round mates, unless lots of bother with social services

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What’s the best thing about fostering for you?

Getting to go on really good holidays now My foster carers Everything is safer, we’re better looked after and we don’t get beaten up Get well fed & get a lot more pocket money now I’m a lot happier now When I need help, I now know and have someone to talk to about problems Leicestershire County Council Fostering Service Page 45 Love it in the foster home where I am now I’m now really well looked after Pocket money, buy things, cooked food, always food in cupboard, computer & a nice home Being part of a family Being looked after Getting to meet new people Go to good caring people who care for me Support, love & care Get to live a home with a family Meeting new people Pocket money Talking & eating & going everywhere with my carer. Was cold & hungry before going into foster care You feel that you have a home Having more money

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Any further comments you would like the inspector to put in this report:

I’d really like to be allowed to go out without having room tidy everyday Social Services should consider more where they place young children & make sure they'll fit in My social worker is awful - she doesn't do what she says, leaves things to last minute and gets things muddled up Don't know but does this report go to our carers? Want a nice family & a little sister My social worker is caring and I like her a lot I’m happy with everything I think that children should be treated normally around friends like people picking you up from home not school so that not everyone knows. Yes, for Social Workers to take us more seriously Leicestershire County Council Fostering Service Page 46

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What do you think are the BEST things about this Fostering Service

The relationship that foster carers have with their linkworker Fostering service is very caring to both the children and their carers Helping children Normally able to get hold of person we need They are a dedicated team of people helping to care for young children The support network they provide for foster carers and fostered children Most people that we’ve been involved with as carers are genuine people and comitted to what they do There is always someone to talk to Believe children are best looked after as part of a family, and that's what the service promotes The collaboration the service promotes between all parties ensuring that the best care is made available to each child They’re extremely organised People in the service do a terrific job under difficult circumstances The appreciation by most at the service foster carers offer Support is always provided when it’s needed Being given the opportunity to improve our parenting skills

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What do you think are the BEST things about this Fostering Service

Good support service Improvement of a child coming into your care The support Fostering itself Good support Excellent support They’re supportive to both carers & children The support you’re given as carers We have a very supportive link worker The care given to children and the commitment to their well being & personal development. Helping children & their parents The support we get from social worker and family placement team Making a difference to children & giving them good start in life. Fostering services are responsible for the childs, clothing, equipment Good caring social workersand helpful receptionists Giving the children a home, seeing them thrive and the times they say they love living with us They try to keep in contact and return calls promptly Support from my link worker is always only a phone call away Child reviews and annual reviews are kepheld regularly The support we get from our link workers

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What do you think are the BEST things about this Fostering Service

Always someone there if you need them; ready to listen and guide Support is always just a phone call away Leicestershire County Council Fostering Service Page 47

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What do you think are the WORST things about this Fostering Service?

Assessment process was prolonged very slow Not always getting services that some children need as quick as we need them They can't arrange transport Having a placement break down for whatever reason Sometimes there can be too many people involved in the fostering process Poor funding, lack of access to services to prevent problems occuring Inflexebility for integration of foster children into family life and activities Correct information about child’s whereabouts is not always to hand causing difficulties - especially when trying to coordinate emergency placements Social workers are often too busy with workload and as such are often unavailable when we need them The way the service treats kinship carers The way sometimes that children are moved without warning Not enough resources i.e. social workers, funding, foster carers Inability to retain foster carers Not enough recruited carers to give the options for more appropriate placements

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What do you think are the WORST things about this Fostering Service?

Not always being told the full facts of a case The requirement to fill in large number of forms Not had any bad experiences to date Funding Financial side of it Not being able to get hold of people when you need them and the time it takes to put things into action sometimes The lack of communication between departments and problems caused by ‘inter departmental politics’. Very poor communication by foster child’s social worker Lack of resources - puts additional pressure on carers and children Social workers not acting on what is said (rules & regulations) EDT having to wait for return calls The time it can take to become an ‘approved’ carer Have not had any problems to date – sometimes new social workers seem a little inexperienced Lack of contact between placements They try to place children sometimes with little research into their requirements Leicestershire County Council Fostering Service Page 48

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How it recruits foster carers?

Better advertising of the opportunities for foster carers No – we found the process of recruitment very thorough More publicity about fostering and how there is a need for more families to foster Larger budgets More money made available for positive marketing to raise profile of fostering More advertising Leaflets & TV adverts should be more widely employed No, needs to be as it is to find right people doing their job Advertise more No - process for approval was thourough and professional More media coverage should stay as it is Need to be more proactive to enure fostering needs are met

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How it assesses foster carers?

Speed up the process of assessment Can't think of a better way There can be long delays in the process to approve carers No complaints - we found the servie to be very good at assessing Appears satisfactory Make sure new carers are given a mentor/buddy for 1st few placements No – perhaps too paper driven

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How it arranges placements?

Better with forward planning, Not enough information made available for kinship carers Usually very good Present placement seems fine More information needs to be passed on to foster carers about the child being placed. More information on contact arrangements, up to date and realistic information on the children being placed No - arrangement was very professional and senstitively dealt with The possibility of ‘introductions’ - especially if the child is to be placed long-term A more detailed knowledge of the carers – ensuring they’re appropriate to placement

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How it supports foster carers?

More commitment needed by some Social Workers There should be backup procedures in place for when a placement breaks down Be there when children arrive to see what they actually arrive with Better financial packages Would help to have a mentor when starting as foster carer. More resources needed Mainly OK – more social workers and a bigger budget would always help No we’ve had good support Lack of resource needs to be addressed Carers get very good support Actually informing carers of what support (and respite opportunity) is available The service actually taking the time to listen to carers Social worker is generally late for meetings. I do not find this very professional Leicestershire County Council Fostering Service Page 49 Reassure foster carers that the service is there, and available, to provide support when it’s needed

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How it supports foster children?

Identifying better the specific needs of each foster child placed No – it’s already a very good service Once a child is settled, social workers should maintain reasonable contact, not withdraw almost completely More resources made available No – it’s usually OK Good support Too many changes in Social Worker for children to keep up with – would be better if one social worker remained with child throughout process None – support for the children is good Social workers could improve, speed they get back to children who have concerns (few days can seem a lifetime for a child). Children’s social workers should discuss things with child more, especially before reviews for example Communication with children is poor & inconsistent – could be better Children are already supported by foster carers and social workers A back up social worker would be a good idea. Should a childs allocated social worker become ill for instance.

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How it supports foster children?

We feel that the foster children already get a lot of support

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How well, as a foster carer, do you feel supported by the fostering service?

I’m very satisfied 41% Quite well 29% OK most of the time 21% Don’t get enough support 7% Not applicable 2%

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Please give examples of ways in which you are supported:

Supported by Linkworker all times, but felt let down by Social Worker in last placement Good information is always supplied. We get training and help and our needs are always handled promptly Always somebody to help Excellent support from supervising social worker We’re supported through social worker - placement team & child social worker Our link worker visits regularly and always returns our calls. Foster allowances paid on time. Our social worker has been excellent at supporting us When we’re offered placements duty officer is attentive and happy to find out more information for us Fostering S/W always available over the telephone and willing to visit when necessary. Regular visits by link worker. Social worker for child usually responds very well and also visits regularly Meetings arranged around carers & families, regular metings & good communication - made to feel valued Regular visits from link worker. Always there to listen. Lucky to have excellent link

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Please give examples of ways in which you are supported:

Phone calls, regular meetings. Leicestershire County Council Fostering Service Page 50 Financial support Visits from link worker, always someone there Support link work always there. Got a good social worker who bends over backwards to support us Our link worker, children's social worker on the end of a phone My link worker can be easily contacted We have a wonderful supervising social worker, always there for support and to listen to our concerns Regular visits from Link worker, training given, social events Regular visits by supervising social worker. Team and Service Manager are approachable and receceptive Link worker visits every couple of weeks to discuss any issues we may have Great support from social worker, but concerned about the support given to her to allow her to support us better. Children’s social worker support doesn’t appear to be integrated. My link worker often visits and rings Regular visits, protective of our family, always ready to give financial support, prompt

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Please give examples of ways in which you are supported:

response to our concerns We have been very well supported particularly when we’ve had challenging children Link worker is very supportive - always talk things through and give suggestions Social worker will give you advice By visits, telephone calls and information sent through post Link worker at end of phone (usually), always listens and provides assistance when asked Supervising social worker visits regularly. Childs' S.W keeps in touch and is supportive Fairly regular visits by our social worker Training, listening, respite care Regular visits from link worker and child’s social worker

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Please give examples where support was not provided:

No contact from Linkworker, since offer of placement Social worker didn't visit enough, lack support in school, while help was badly wanted Support for dealing with problematic children is often hard to get Support was not available from the local authority where the children came from We were not supported at all when we made a complaint. Leaving Care needs to be better supported Had very bad support when the placement became fragile No instant respite available Our placement occurred almost without notice, as a result there was not enough background information available to allow support of child No support given by social worker for problems that arose for child while at school We were not informed for a long time that respite daycare was available. Opportunities for ‘paid for’ training no longer seem available. We had a placement that became extremely aggressive towards us. When we rang for support noone called us back. Things became so bad that we had to make our own

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Please give examples where support was not provided:

way down to social services for help. I have no recollection of support ever not being provided There is not enough specialist support available (for children with specific difficulties)

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Further comments about support for foster carers:

Foster carers should be supported fully at all times with the focus of care always being Leicestershire County Council Fostering Service Page 51 the child Very little help sometimes – we do feel as though we’re ‘just left to get on with it’. More meetings would be of benefit to us Local F.C.A are very supportive - fortunately not had need to contact them Support varies greatly depending on the social worker Maybe training meetings with smaller numbers in carers homes would be better. Training offered locally would also be better. We generally feel well supported Respite is always important especially if placement poses a threat to stability ofexisting family The support network appears fairly comprehensive Always polite & deal with problem promptly as they can A good idea would be that carers should meet other carers with same sort of children to provide support for one another Relevent infromation should be available when required; not several days later

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Further comments about support for foster carers:

Financial support is set at a basic level regardless of circumstances or the needs of child. Service is very good, they're always there when need them. How about a regional network of foster carers providing support for each other We're human ; not robots, so we have feelings Carers need to be told that support is there, and that they're not alone.

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What do you think of these?

Good, Clear guidelines Resonable Correct Acceptable Fair Good Very fair and sensible Leicestershire County Council Fostering Service Page 52 Generally can follow this, when doubt can talk to childs social worker. Guidelines are excellent Acceptable Helpful Acceptable Good Have had no reason to implement any of them Very reasonable Fully accepted & understood It’s appropriate but sometimes conflicts with the child's needs to be parented They’re OK We agree with the guidelines provided Acceptable Fine Good They’re OK We’re fine with their policies We're in agreement with their guidelines Acceptable Fine

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Please say whether you think they do a good job:

If social workers weren't so busy it would be a better service Yes Some are very good, some only react in an emergency Yes we do Yes; often beyond the call of duty Yes, but could be better if work load wsn't so high Most staff we have contact with do a very good job Varies Incredibly Yes , very hard working & caring Yes Leicestershire County Council Fostering Service Page 53 Under the circumstances, they do an excellent job To the best of their ability under the circumstances Staff over the years have done an extremely good job Good job with the resources at their disposal A decent job in difficult circumstances Yes, excellent Yes Yes Yes Generally yes in general yes, considering their workload Have seen both sides, it depends on individual social workers Not too bad Excellent, very pleased with the support, help, encourgement and friendship we’ve received Yes, they do sometimes under difficult circumstances Yes They all do very good job

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Please say whether you think they do a good job:

Do a brilliant job, some even manage to have a great sense of humour! Yes Yes On the whole, yes All social workers do a very good job under difficult conditions. Having more social workers would always make a positive difference Excellent job Yes usually

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children?

The service care about their carers and children. Always helpful Been satisfied, overall, and have enjoyed fostering Service is very slow in providing support and trainning We will stay with the service as we can always depend on the support they give We’re mainly very happy - odd exceptions re- budgets, but always have support. People are dedicated and excellent Regular contact, listening to our views, giving advice, training sessions, get together so can talk to other carers Placement have at the moment has worked really well. Better than any other placement. Get lots of support. No, as every child's different Our link worker always puts our interests first Service could run courses for our own young people, on how to deal with children that come to share their homes. An annual party where we could meet other foster carers, social workers and even children we've looked after in past perhaps Things have run very smoothy for us with our two long term placements.

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children?

Service should not apply pressure to take on more placements. We're very happy with the working relationship we have The service has helped keep us focused when things go a bit wrong and have always Leicestershire County Council Fostering Service Page 54 helped us to do the right thing for the children We have always been reassured.

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Leicestershire County Council Fostering Service / Week of Monday, 7th March 2005

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Leicestershire County Council Fostering Service / Week of Monday, 7th March 2005

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Leicestershire County Council Fostering Service / Week of Monday, 7th March 2005

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Leicestershire County Council Fostering Service / Week of Monday, 7th March 2005

S0000043837.V203922.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Leicestershire County Council Fostering Service / Week of Monday, 7th March 2005

The paper used in this document is supplied from a sustainable source

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