Setting

Leicester City Council Adoption Service

Looked After Children Service 11 Friar Lane Leicester LE1 5PH

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Leicester City Council Adoption Service

29th October 2003 Local Authority Adoption Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Leicester City Council Adoption Service Page 1

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Headquarters Address

Looked After Children Service, 11 Friar Lane, Leicester, LE1 5PH

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Address

Looked After Children Service, 11 Friar Lane, Leicester, LE1 5PH

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service

Leicester City Council Adoption Service Page 2 Date of Inspection Visit 29th October 2003 ID Code

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service

Name of Inspector 1 Maureen Moore 104187

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inspections and bring a different

perspective to the inspection process. na Name of Specialist (e.g. Interpreter/Signer) (if applicable) na

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Name of Establishment Representative at

the time of inspection na Leicester City Council Adoption Service Page 3

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D.3. Provider’s agreement

Leicester City Council Adoption Service Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Local authority adoption services are subject to inspection by NCSC, to establish if the service is meeting the National Minimum Standards for Local Authority Adoption Services and the requirements of the Care Standards Act 2000, the Adoption Act 1976 as amended, the Adoption Agencies Regulations 1983 as amended and the Local Authority Adoption Service (England) Regulations 2003.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Leicester City Council Adoption Service. The inspection findings relate to the National Minimum Standards for Local Authority Adoption Services published by the Secretary of State under sections 49 of the Care Standards Act 2000.

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INTRODUCTION TO REPORT AND INSPECTION

The Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000.

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INTRODUCTION TO REPORT AND INSPECTION

The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The inspection methods used in the production of this report are set out in Part B. Pre- inspection information, and the manager’s written self-evaluation of the service, have also been taken into account. The report represents the inspector's findings from the evidence found at the specified inspection dates. Leicester City Council Adoption Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. The adoption service is provided through a joint arrangement between Leicester City, Rutland and Leicestershire local authorities. The service is very much a shared and equally owned service by all three councils and, necessarily, the three reports detailing the findings of the inspections contain much comment which is applicable to all three councils. Where

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INSPECTION VISITS

separate findings are reported these appear only in the report to the individual council concerned.

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INSPECTION VISITS

The adoption service has been provided jointly since local government reorganisation and works to the satisfaction of the three agencies involved. They also used an audiotape created by young people explaining parts of the children’s guide. Leicestershire and Leicester City both provide a manager and a number of social work staff who work as a single staff team responsible for the provision of an adoption service to the three councils. Rutland contributes in financial terms. Leicester city has its own adoption panel and agency decision maker. Rutland and Leicestershire share some panel members and panel arrangements, but effectively have separate panels and agency decision making processes.

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INSPECTION VISITS

In the general provision of adoption services many of the underpinning policies and procedures are shared by all three councils. Leicestershire County Council is the lead agency.

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INSPECTION VISITS

The Adoption Service is located in the centre of Leicester city. The building is well signed with an inviting reception area. The leaflets and documentation around the reception area cater for the different identities and cultures within Leicestershire. The Team provide the following services: • Recruitment of adoptive families • Assessment and preparation • Support for approved families awaiting a placement • Running training and educational events. • Support services for post adoption, to adoptive families and birth families. • Facilitate direct and indirect contact. • Counselling, information and advice in relation to the following: • Birth parents • Prospective adopters • Adults who have been adopted • Birth relatives of an adopted person. • Inter-country adoption • Non-agency adoptions Leicester City Council Adoption Service Page 6

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INSPECTOR’S SUMMARY

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.)

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INSPECTOR’S SUMMARY

The adoption service in Leicester City is part of an adoption service provided collaboratively by three local authorities working closely together. One inspection was carried out which addressed the provision of service within all three local authorities. Inspectors found that the adoption services provided were generally of a good quality and addressed the majority of standards well with only minor shortfalls.

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Statement of Purpose. Standard 1

The Statement of Purpose addressed all information required in schedule 1 very well, however it was not, at the time of the inspection, formally approved by the Executive side of each of the councils. This has now taken place. The Statement of Purpose has been revised and updated for 2004. The use of audiotapes and age appropriate literature evidences well how the agency considers children’s needs.

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Securing and Promoting children’s welfare. Standard 2

The recruitment strategy addresses well the current recruitment needs of the whole area. The agency has achieved a high percentage of appropriate matches for children who need to be placed in sibling groups and children with adopters who reflect their ethnic origin, cultural background, religion and language.

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Prospective and Approved Adopters. Standards 3 to 6

The adoption service produces several booklets in a variety of languages explaining eligibility criteria, information on the process of becoming an adopter and what the expectations are. Within the Statement of Purpose the assessment process and timescales are clearly identified. Adopters informed Inspectors that the assessment process was in-depth, thorough and at times felt it was intrusive, however they were informed before hand and did understand the need for such an approach. 1The adopters spoken to informed Inspectors that they received full information on the matching, introduction and placement process . They feel well supported and are aware there is a wide range of services open to them.

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Birth Parents and Birth Families. Standards 7 to 9

The Manager informed the Inspectors that adoption social workers met birth parents, which enabled them to gain information and progress plans. Evidence of this was viewed within the records. At the time of the inspection the council was negotiating with a voluntary agency to take on the support role for birth parents. At the time of the inspection the agency needed to implement a clear strategy for working with birth parents. Since the inspection the service to birth parents has benefited from a service level agreement with an independent counselling service and access to some additional posts recruited to assist birth parents and adopters maintain contact agreements. No evidence was seen of birth parents having opportunities to comment on information that is written about them before it goes to panel or adopters. This has since been addressed in Leicester City Council Adoption Service Page 7 amended procedures for staff.

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Birth Parents and Birth Families. Standards 7 to 9

The adoption service provides a post-adoption post-box system for birth families to maintain contact with children placed for adoption. Inspectors viewed the annual report of face-to face post-adoption contact, which informed the adoption service what the views were of adoptive families, children and birth families taking part. It enabled the service to address difficulties raised and learn from the experiences of the families.

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Adoption Panels and Agency Decisions. Standards 10 to 13

The adoption service has appropriate policies and attendant procedures An Inspector viewed the policy for the adoption panel. It was to be read in conjunction with ‘Effective Panels’ Produced by the British Agencies for Adoption and Fostering (BAAF). The policy was clear and addressed all aspects of standard 10.2. Prospective adopters all have the opportunity to attend panel. Applicants are given comprehensive information regarding the role of the panel and its personnel. Before entering they were given a book with a photograph of each of the panel members and a description of their role on the panel. The panel was effectively chaired and appropriate discussion took place leading to informed recommendations.

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Adoption Panels and Agency Decisions. Standards 10 to 13

Panel member files were looked at. Some members of the panel did not have completed Criminal Records Bureau checks. Information viewed during the inspection states that the agency decision maker makes the decision without delay after taking into account the recommendations from the panel. All panel papers are sent to the Agency Decision Maker prior to the panel. The chair and the panel adviser meet within seven days after the panel sitting.

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Fitness to Provide or Manage an Adoption Agency Standards 14 & 15

The adoption agency is well run with a knowledgeable and skilled management team. The manager meets all of the requirements of Standard 14.2 Staff have confidence in the way the service is managed and in the leadership style of the manager. Each member of the team is suitably qualified and experienced.

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Provision and Management of the Adoption Agency. Standards 16 to 18

The management team of the adoption agency is qualified and experienced in adoption work as well as management. They are approachable and readily available for consultation.

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Provision and Management of the Adoption Agency. Standards 16 to 18

The adoption agency work very well at promoting and addressing the needs of the people they work with. The adoption agency places all children who have a best interest decision in favour of adoption on the National Adoption Register unless there is a local match.

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Provision and Management of the Adoption Agency. Standards 16 to 18

The Statement of Purpose identifies the ways the adoption service monitors the quality of the service. The elected Members of the council receive a six monthly report on the adoption service’s achievements.

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Provision and Management of the Adoption Agency. Standards 16 to 18

The adoption service has elected members from the City Council on its panel. The councillor interviewed during the inspection was clearly knowledgeable about adoption. and was insistent that there was cross party support for children’s issues. Leicester City Council Adoption Service Page 8 The cabinet and scrutiny committee receives six-monthly reports from the adoption service to enable them to ascertain whether or not the service is effective.

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Employment and Management of staff standards 19 to 23

Staff informed Inspectors that Leicester City Council has sound employment practices. Each local authority has a recruitment policy and procedure for appointing staff. Staff files are maintained, however not all viewed were in line with schedule 3 of the National Minimum Standards. Occasional Criminal Record Bureau checks and proof of identity were missing. Inspection of the personnel files revealed that all staff had recently applied for enhanced clearance by the Criminal Records Bureau; however, there were some omissions in the personnel records which need to contain evidence of telephone checks to verify references received.

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Employment and Management of staff standards 19 to 23

During interviews with the social workers Inspectors found the group to have a good understanding of the legal implications of children and adoption. Staff are directly managed by two experienced and qualified team managers. No social workers have obtained a PQ award; issues are unresolved as there is a view that there is a limited relevance of content to adoption Social workers consider there is the lack of funding incentive for social workers once the award is achieved. Administration staff informed Inspectors of the issues they face with the joint working arrangements of the three local authorities. Leicester City and Leicestershire operate different computer systems which requires an umbrella database to be in place. However this acts as a useful tracking tool for managers. Team Managers and social work staff informed Inspectors that they receive appropriate training to enhance their skills.

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Records standards 25 to 28

The adoption agency has separate, appropriate records in respect of each child, prospective and approved adopters. The adopters files viewed contained all relevant checks required for adopters and adults within the home. The policies and procedures viewed need to be up dated to include the Human Rights Act1998. Concerns were raised when Inspectors requested a file however; Managers were unable to locate it. A tracking system needs to be put in place so whereabouts of files are always known.

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Fitness of premises standard 29

The main building for the Adoption team is well placed within the centre of Leicester. The building outside is well signed and very inviting. Evidence was viewed of secure facilities for records; also the Manager informed Inspectors that archiving is within a separate building also secure. Records are also backed up electronically. Leicester City Council Adoption Service Page 9 Reports and Notifications to the Local Authority and Secretary of State

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Fitness of premises standard 29

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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Fitness of premises standard 29

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's adoption service satisfies the regulatory requirements:

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Fitness of premises standard 29

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their adoption service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice:

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Fitness of premises standard 29

NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act 2000 of a failure by a Local Authority adoption service to satisfy regulatory requirements which is not considered substantial:

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Fitness of premises standard 29

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority adoption service:

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The grounds for the above Report or Notice are:

There are four regulatory requirements to be satisfied Leicester City Council Adoption Service Page 10

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(Not relevant at first NCSC inspection)

Requirements from last Inspection visit fully actioned? NA

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000, the Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Leicester City Council Adoption Service Page 11

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate officer of the Local Authority is requested to provide the Commission with an action plan, which indicates how requirements and recommendations are to be addressed. This action plan is shown in Part D of this report.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Adoption Act 1976, the Adoption Agencies Regulations 1983, the Local Authority Adoption Service (England) Regulations 2003 or the National Minimum Standards for Local Authority Adoption Services. The Authority is required to comply within the given time scales in order to comply with the Regulatory Requirements for adoption services. No. Regulation Standard * Requirement Timescale for action 1 11 LA11 The service must ensure that all panel member have up-to-date CRB checks which have been satisfactorily completed. 31 Oct

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STATUTORY REQUIREMENTS

Schedules 3&4 LA15LA19 LA28 All personnel records must comply with Schedules 3 & 4 31 Oct

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STATUTORY REQUIREMENTS

3 17 LA27 Adoption complaints must be collated across the service. 31 Oct Leicester City Council Adoption Service Page 12

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 LA7 Birth parents should have access to an independent support worker.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 LA9 A system should be in place that provides evidence of birth parents’ comments on information written about them.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 LA9 The service should implement a clear strategy for working with birth parents

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 LA11 Panel members should receive specific training on inter-country adoptions.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 LA17 The manager should establish clear written procedures for monitoring the work of the adoption agency

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 LA18 The adoption service should develop written protocols regarding the engagement of specialist advisors.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 LA20 Sufficient electronic equipment needs to be provided for the adoption team

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 LA26 The policies and procedures in place in relation to this standard should be updated.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

9 LA27 A file tracking system should be in place.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

• Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. LA10 refers to Standard 10. Leicester City Council Adoption Service Page 13

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report

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PART B INSPECTION METHODS & FINDINGS

Placing authority survey NO Placing social worker survey YES Prospective adopter survey YES Approved adopter survey YES Birth parent / birth family member survey NO Checks with other organisations and Individuals • Directors of Social services NO • Specialist advisor (s) YES Tracking Individual welfare arrangements YES • Interview with children NO • Interview with adopters and prospective adopters YES • Interview with birth parents NO • Interview with birth family members NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of adoption panel YES Inspection of policy/practice documents YES Inspection of records (personnel, adopter, child, complaints, allegations) YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 29/10/03 Time of Inspection 09.30 Duration Of Inspection (hrs) 38 Number of Inspector days 4 Additional Inspection Questions: Certificate of Registration was displayed at time of inspection NA The certificate of registration accurately reflected the situation in the service at the time of inspection NA

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PART B INSPECTION METHODS & FINDINGS

Total Number of staff employed (excluding managers) 15 Leicester City Council Adoption Service Page 14 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable on this occasion. “X” is used where a percentage value or numerical value is not applicable. Leicester City Council Adoption Service Page 15

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The intended outcome for the following standard is:

• There is clear written statement of the aims and objectives of the adoption

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There is a clear written statement of the aims and objectives of the adoption agency

which describes accurately what facilities and services they provide. Key Findings and Evidence Standard met? 3 The Adoption service has a Statement of Purpose that explains the aims, objectives and services provided by the Adoption Team of Leicester City Social Care, Leicestershire Social Services and Rutland Social Services. The adoption service is provided through a joint arrangement between Leicestershire, Rutland and Leicester City authorities. Leicestershire and Leicester City provide the managers who are responsible for the adoption team and the staff who provide the range of adoption services. Rutland makes an agreed financial contribution. All three councils share the service. Leicestershire County Council is the lead agency. The Statement of Purpose stated that all three local authority councils have approved it, however the Manager informed the Inspectors on the self-assessment form that the

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There is a clear written statement of the aims and objectives of the adoption agency

Statement of Purpose was not approved at the time of the inspection but this has now taken place. The Statement of Purpose addressed the organisational structure very well and the experience and qualifications of the staff at the agency were of a high standard. The Statement of Purpose states it is reviewed annually. The Statement has been reviewed and updated for 2004. Team Managers informed Inspectors that the children’s guide used is the BAAF publication. They also used an audiotape created by young people explaining parts of the children’s guide. Guides for younger children are also used, including ‘Nutmeg Goes To Court’.

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executive side of the council?

Is there a children’s guide to adoption? YES

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information required by Standard 1.4?

YES Leicester City Council Adoption Service Page 16

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The intended outcome for the following set of standards is:

• The needs and wishes, welfare and safety of the child are at the centre of the adoption process.

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effective strategies to recruit sufficient adopters to meet the needs of the range of

children waiting for adoption locally. Key Findings and Evidence Standard met? 4 Inspectors viewed the recruitment strategy for 2003-2004, which addressed the current recruitment needs and the targets and objectives for the coming year. Evidence was viewed of a 95% match for children with adopters that reflect their ethnic origin, cultural background, religion and language in spite of an ethnically very diverse population. Evidence was viewed of 100% match that allows children to live with brothers and sisters. Inspectors observed at panel, children’s views in the matching process being presented by social workers. Recent assessments were also addressed.

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effective strategies to recruit sufficient adopters to meet the needs of the range of

The following statistics refer to all 3 councils

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In the last 12 months:

How many children were identified as needing adoptive families? 37 How many children were matched with adopters? 62 How many children were placed with the service’s own adopters? 47 How many children were placed with other services’ adopters? 15 How many children were referred to the Adoption Register? X

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adopters does this represent?

95 % How many sibling groups were matched in the last 12 months? 5

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waiting for a match to be identified?

Leicester City Council Adoption Service Page 17

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The intended outcome for the following set of standards is:

• The adoption agency recruits and supports sufficient adopters from

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diverse backgrounds, who can offer children a stable and permanent home

to achieve a successful and lasting placement.

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about the preparation, assessment and approval procedure and that they will be

treated fairly, openly and with respect throughout the adoption process. Key Findings and Evidence Standard met? 3 The adoption service produces several booklets in a variety of languages explaining eligibility criteria, information on the process of becoming an adopter and what the expectations are. Adoptive parents informed Inspectors that they were told that if they were able to consider older children or sibling groups, children would be placed faster than if they wanted a younger child. The agency does publish a recruitment strategy within the annual report of the adoption service that prioritises the recruitment of adopters who can best meet the needs of local children requiring adoption. This document can be requested by contacting the adoption team. Adopters stated that the agency had very little written information about inter-country adoption, however the Manager and staff informed Inspectors that specific groups have

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about the preparation, assessment and approval procedure and that they will be

been run for Inter-country adoptions. Within the leaflets support and preparation is addressed and this information is reiterated at the regularly held information evenings. Adopters confirmed they find it reassuring that support is there if they need it. Adopters interviewed and those who responded to the questionnaire had mixed views about the preparation group. One adopter commented on how the course ended on post-adoption depression and found this not helpful. The comments received by Inspectors ranged from very informative to somewhat patronising. Prospective adopters are made aware of the children for whom placements are needed both locally and nationally.

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Prospective adopters are involved in a formal, thorough and comprehensive

assessment, preparation and approval process. Key Findings and Evidence Standard met? 3 Within the Statement of Purpose the assessment process and timescales are clearly identified, however during interviews and record viewing, Inspectors did note that several adopters did experience delays. The Statement of Purpose does not address adoption from another country. Adopters informed Inspectors that the assessment process was in-depth, through and at times intrusive, however they were informed before hand and did understand the need for it. All adopters attend the preparation groups and found one of the most positive things to be meeting others in the same situation and being able to voice concerns and questions without feeling inadequate. Leicester City Council Adoption Service Page 18 The Manager informed Inspectors that at present, the preparation for adopters is being reviewed. Adopters are informed very early on it the process of the references, medicals and checks

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Prospective adopters are involved in a formal, thorough and comprehensive

that need to take place. This information is also found in the leaflet give when they first enquire. Leicester City Council Adoption Service Page 19

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introduction and placement process, as well as any support to facilitate this they may

need. This will include the role of the Adoption Register for England and Wales. Key Findings and Evidence Standard met? 3 The adopters spoken to informed Inspectors that they received full information on the matching, introduction and placement process. BAAF form E’s are sent with full and up-to- date information on the child and social workers for the child also visit. The Managers stated that where it has been agreed, adopters are required to do annual updates on the young people placed with them to send to their birth families. Reminder letters are sent out if delays occur. The adopters also agree to inform the agency if the young person no longer lives with them. Inspectors viewed a family book, which informed the prospective adopted child of the new family. The agency needs to support all adopters to create a family book appropriate to the age of the child being adopted.

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Adoptive parents are helped and supported to provide stable and permanent homes

for the children placed with them. Key findings and evidence Standard met? 3 Adopters spoken to say they feel well supported and are aware there is a wide range of services open to them. Adopters stated the preparation groups prepared them well for the arrival of the young person. The importance of birth family information and self-identity of the child were discussed with adopters who informed the Inspectors that they continue the life story work and safe keep information and photos for the young person. The preparation training addresses aspects of discrimination and the importance of maintaining a child’s heritage. Inspectors viewed disruption files and were informed by the Managers that the service is keen to learn and amend practice in the light of disruption meeting findings. An adopter informed the Inspector that they were invited to go to the disruption meeting of a young person that they were looking to adopt. They found the experience very informative.

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Adoptive parents are helped and supported to provide stable and permanent homes

Leicester City Council Adoption Service Page 20 Number of adopter applications started in the last 12 months 44

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Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopters approved in the last 12 months 43

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last 12 months

Number of adopters approved but not matched 29

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last 12 months

Number of adopters referred to the Adoption Register 43

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and adoption, in the last 12 months?

Leicester City Council Adoption Service Page 21

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The intended outcomes for the following set of standards are:

• Birth parents are entitled to services that recognise the lifelong

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implications of adoption. They will be treated fairly, openly and with

respect throughout the adoption process.

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Standard 7 (7.1 – 7.5)

The service to birth parents recognises the lifelong implications of adoption. Key Findings and Evidence Standard met? 3 The Managers informed the Inspectors that adoption social workers met birth parents, which enables them to gain information and progress plans. Evidence of this was viewed within the records. At the time of the inspection the council was negotiating with FSU with a view to that agency taking on the support role for birth parents. No evidence was seen of birth parents having opportunities to comment on information that is written about them before it goes to panel or adopters.

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See Recommendations 1 and 2

Since the inspection a service level agreement has been reached with PICS, an independent counselling group who will provide individual and group counselling for birth parents. A leaflet is available to signpost birth parents to the support group. Instructions to social workers completing Form E assessments is to be amended to ensure that, wherever possible, information about birth parents is shared with them.

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Birth parents and birth families are enabled to contribute to the maintenance of their

child’s heritage. Key Findings and Evidence Standard met? 3 The adoption service provides a post-adoption post-box system for birth families to maintain contact with children placed for adoption. Through training adopters discuss the importance of maintaining this contact. The agency does not send reminder letters to the birth family. Birth families are encouraged by the social worker to contribute to the form E and provide information for the life-story work. Evidence was viewed of birth parents wishes being made known at panel and within the records viewed. Inspectors viewed the annual report of face-to face- post adoption contact, which informed the adoption service what the views were of adoption families, children and birth families taking part. It enabled the service to address difficulties raised and learn from the experiences of the families. Leicester City Council Adoption Service Page 22

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includes providing information about local and national support groups and services

and helping birth parents to fulfil agreed plans for contact. Key Findings and Evidence Standard met? 3 At the time of the inspection the adoption agency was in negotiations with an independent support service to enhance support groups. The agency has also identified a need to look at a support group for birth fathers. The adoption agency needed to implement a clear strategy for working with and supporting birth parents including helping them to fulfil agreed plans for contact.

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See Recommendation 3

This has now taken place.Birth parents have access to Placement Support Workers, recruited by Leicester City Looked After Children’s Service, to assist them in maintaining contact agreements. All direct contact agreements are reviewed on an annual basis. Leicester City Council Adoption Service Page 23

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The intended outcomes for the following set of standards are:

• Each adoption agency has an adoption panel which is organised efficiently

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children suitable for adoption, the suitability of prospective adopters and

the matching of children and approved adopters.

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children suitable for adoption, the suitability of prospective adopters and

• The adoption agency’s decisions are made to promote and safeguard the welfare of children.

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Adoption panels have clear written policies and procedures about the handling of

their functions and ensure that they are implemented. Key Findings and Evidence Standard met? 4

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Adoption panels have clear written policies and procedures about the handling of

The adoption service has appropriate policies and attendant procedures which are complemented by the BAAF practice notes “Effective Panels”. Prospective adopters all have the opportunity to attend panel. Applicants are given comprehensive information regarding the role of the panel and its personnel; and whilst waiting to attend, they are given a booklet containing profiles and photograph of panel members.

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from overseas and seeks advice, when necessary, on the laws and eligibility criteria

for the overseas country. Key Findings and Evidence Standard met? 1 The adoption panel is properly constituted and members brought a range of appropriate experience and expertise to panel deliberations. Adoption panel members are involved in an annual training day.. Consideration should be given developing the induction, for example; provision could be made for new panel members to observe the panel process prior to joining it proper. During the panel meetings, time is set aside to reflect on and discuss relevant issues.

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from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Not all panel members have CRB checks. This must be rectified.

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from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Panel Members do not receive specific training on inter-country adoptions, it is suggested that such training be introduced. It is acknowledged that the panel’s legal adviser addresses any legal issues this area of work.

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See Recommendation 4

Leicester City Council Adoption Service Page 24 Is the panel a joint panel with other local authorities? NO

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to avoid delays in the consideration of prospective adopters and matching children

and adopters. Key Findings and Evidence Standard met? 3 Adoption panels are held monthly with papers being sent to members one week before the meeting. The panel was efficiently and effectively organised and conducted. Panel papers were sent out in advance and members of the panel confirmed at each panel meeting the minutes of the previous meeting.

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recommendation of the adoption panel and promotes and safeguards the welfare of

the child. Key Findings and Evidence Standard met? 3

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recommendation of the adoption panel and promotes and safeguards the welfare of

Information viewed during the inspection states that the Agency Decision Maker makes the decision without delay after taking into account the recommendations from the panel. All panel papers are sent to the Agency Decision Maker prior to the panel meeting and the Chair and the Panel Adviser meet after the panel sitting within seven days. Inspectors observed social workers informing adopters of the recommendations. The Agency Decision Maker sends a letter with the final decision. Adopters spoken to informed Inspectors that they do receive a letter confirming the agency decision after they have been to panel. Leicester City Council Adoption Service Page 25

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The intended outcomes for the following set of standards are:

• The adoption agency is provided and managed by those with the appropriate

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The people involved in carrying on and managing the adoption agency:

• possess the necessary knowledge and experience of child care and

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adoption law and practice and

• have management skills and financial expertise to manage the work

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efficiently and effectively and

• ensure that it is run on a sound financial basis and in a professional manner. Key Findings and Evidence Standard met? 3 The adoption agency is well run with a knowledgeable and skilled management team. The Manager meets all requirements under standard 14.2. Discussion with staff revealed confidence in the way the service is managed and in the leadership style of the managers, who showed themselves to be well informed of all aspects of the service.

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voluntary organisation or business concerned with safeguarding and promoting the

welfare of children. Key Findings and Evidence Standard met? 3 The staff team is made up of managers and staff recruited by Leicestershire and Leicester City councils. Each member of the team is suitably qualified and experienced. Discussion with the team revealed insight into, and a professional approach towards, the adoption service’s processes. Leicester City Council Adoption Service Page 26

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The intended outcomes for the following set of standards are:

• The adoption agency is organised and managed efficiently, delivering a good quality service and avoiding confusion and conflicts of role.

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Standard 16 (16.1 – 16.7)

The adoption agency is managed effectively and efficiently. Key Findings and Evidence Standard met? 4 The management team of the adoption agency are qualified and experienced in adoption work as well as management. The service has an appropriate deputy in the absence of the Manager. Discussion social work staff indicated that managers are approachable and readily available for consultation.

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Standard 16 (16.1 – 16.7)

The adoption agency work very well at promoting and addressing the needs of the people they work with. The ‘Black Cases Panel’ looks at whether the package of services is right for black and minority ethnic children and their families.

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Standard 16 (16.1 – 16.7)

Staff informed Inspectors of the positive work they do in the Asian community and feel more Asian and Black workers are needed due to the need to expand the knowledge they are gaining of the different languages and cultures that are within the Leicester area.

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Standard 16 (16.1 – 16.7)

The adoption agency places all children who have a best interest decision in favour of adoption on the National Adoption Register unless there is a local match. At the time of the inspection, there had been no matches made via the National Adoption Register.

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There are clear written procedures for monitoring and controlling the activities of the

adoption agency and ensuring quality performance. Key Findings and Evidence Standard met? 2 The Statement of Purpose identifies the ways the adoption service monitors the quality of the service, however no written procedures were seen. The elected Members of the council receive a six monthly report on the adoption service’s achievements.

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There are clear written procedures for monitoring and controlling the activities of the

The adoption service has elected members from the City Council on its panel, which helps keep the councillors up to date regarding adoption issues. The councillor interviewed during the inspection was clearly knowledgeable about adoption, positive about the corporate parenting task, felt that he and his colleagues were well informed and was insistent that there was cross party support for children’s issues.

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There are clear written procedures for monitoring and controlling the activities of the

The cabinet and scrutiny committee receives six-monthly reports from the adoption service to enable them to ascertain whether or not the service is effective. Leicester City Council Adoption Service Page 27

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The adoption agency has access to specialist advisers and services appropriate to its

needs. Key Findings and Evidence Standard met? 2 The adoption service has access to medical and legal advisers; both of whom are suitably qualified, and sit on the panel. They are generally and well thought of by the adoption team social workers. Regular Medical Liaison meetings take place between the adoption team managers, the Medical Adviser and the Community Paediatrician conducting the pre-adoption medicals to ensure effective engagement between the two services.

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The adoption agency has access to specialist advisers and services appropriate to its

The adoption service needs to develop written protocols regarding the terms of engagement of specialist advisors.

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See Recommendation 6

Leicester City Council Adoption Service Page 28

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The intended outcome for the following set of standards is:

• The people who work in the adoption agency are suitable to work with

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Anyone working in or for the adoption agency is suitable to work with children and

young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 1 Each local authority involved in the shared adoption service has its own recruitment policy and procedure for appointing staff. Staff files for Leicester City staff are maintained, however not all viewed were in line with schedule 3 of the NMS. Occasional Criminal Record Bureau checks and proof of identity were missing. Files need to show evidence of telephone checks to verify written references.

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Anyone working in or for the adoption agency is suitable to work with children and

The Statement of Purpose evidences that all Managers and social work staff hold a professional qualification in social work and are experienced social workers. The exception is one post-adoption worker who works directly with a qualified social worker. During interviews with the social workers Inspectors found the group to have a good understanding of the legal implications of adoption for children. Children’s needs, behaviours rights and equality were discussed and the group once again gave a clear understanding of these issues. The group expressed a good in-depth knowledge of all aspects of adoption, however they did feel with new legislation being implemented, further training is needed. The adoption agency has access to three local authorities professional staff who are able to provide specialist advice. Inspectors interviewed the post-adoption workers and found both to have a great knowledge and understanding of the adoption process.

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Anyone working in or for the adoption agency is suitable to work with children and

No social workers have obtained a PQ award; issues are unresolved as there is a view that there is a limited relevance of content to adoption also social workers considered there was a lack of funding incentive for social workers once the award is achieved.

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equivalent?

What % of the adoption service’s social workers have a PQ award? 0 % Leicester City Council Adoption Service Page 29

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Staff are organised and managed in a way which delivers an efficient and effective

service. Key Findings and Evidence Standard met? 2 Staff are directly managed by two experienced and qualified team managers. One employed by Leicestershire and one by Leicester City but jointly responsible for the staff and the work of the team. During interviews with the staff groups, Inspectors were informed that both complement each other well and are very approachable. Staff stated they are clear about their responsibilities and feel no confusion over the roles of each manager from the two local authorities. The staff feel well supported within the adoption team, however sometimes issues do arise within each local authority which challenge the joint working practice of the adoption team and may prove difficult to resolve in terms of agreeing responsibility. Some staff informed Inspectors that they consider that work loads are not formally managed and they consider that Manager’s do not always consult with staff regarding the difficulty of

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Staff are organised and managed in a way which delivers an efficient and effective

cases allocated. Social work caseloads are monitored as part of the Joint Arrangement Monitoring Exercise. This is designed to establish the funding contribution from each authority to the joint arrangement. However the information obtained gives clear detail as to the workload of individual social workers. The team managers meet weekly, monitor workloads and allocate new work. All allocations are discussed with individual workers. Supervision is individual and group, where cases can be discussed. The team managers monitor assessments and approvals of adopters. Administration staff informed Inspectors of the issues they face with the joint working arrangements of the three local authorities. Leicester City and Leicestershire operate different computer systems. This creates an additional workload, as all information has to be duplicated onto an additional “umbrella” database so both authorities have access to

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Staff are organised and managed in a way which delivers an efficient and effective

information about adopters and young people. The umbrella database additionally acts as a case tracking device.

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Staff are organised and managed in a way which delivers an efficient and effective

It was felt that not enough computers are available for all of the staff. Leicester City council was investing in additional computer hardware for the adoption team. This investment has increased PC access on the team in excess of the corporate standard of one PC between 2 social workers. In addition there are laptop PCs to maintain flexibility of access and use of computerised systems.

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Staff are organised and managed in a way which delivers an efficient and effective

The Statement of Purpose had not at the time of the inspection, been given to all staff members.

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See Recommendation 7

Leicester City Council Adoption Service Page 30

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the needs of the adoption agency and they are appropriately supported and assisted

in providing a service. Key Findings and Evidence Standard met? 3 During the inspection the Managers informed Inspectors that the agency does have sufficient staff, however the Managers have identified a need for increased adoption support. At present Leicestershire employs two post adoption workers. Leicester City have agreed to fund two more post adoption workers to strengthen this area of work which the agency undertakes. Staff informed Inspectors that Leicestershire staff have undergone job evaluations. This has created a situation where Leicester City staff have substantially lower pay and conditions for the same job. This does create a feeling for some of being undervalued and can create a divide within the agency.

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The adoption agency is a fair and competent employer, with sound employment

practices and good support for its staff. Key Findings and Evidence Standard met? 3 Staff informed Inspectors that Leicester City Council has apparently sound employment practices. Discussion with staff revealed that they felt well supported and were aware of the organisation’s whistle blowing policy.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Team Managers and social work staff informed Inspectors that they receive appropriate training to enhance their skills. The agencies budget does restrict training as Inspectors were informed specialist courses are usually at some distance way and very expensive. Staff expressed a keen knowledge to gain a better understanding on the new legislation. Staff informed Inspectors that appraisals, training and staff development are addressed during supervision. Leicester City Council Adoption Service Page 31

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The intended outcome for the following set of standards is:

• All appropriate records are maintained securely, kept and are accessible when required.

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maintained for each child, prospective and approved adopter with whom the agency

has worked. Key Findings and Evidence Standard met? 3 The adoption agency has separate, appropriate records in respect of each child, prospective and approved adopters. The computerised system is password protected. Confidential information about the placement of children with adopters is not openly available to all users of the social services information system. The adopters files viewed contained all relevant checks required for adopters and adults within the home.

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way, to other adoption agencies and local authorities with whom it is working to effect

the placement of a child. Key Findings and Evidence Standard met? 2 The agency use leaflets from the Department of Health as well as their own to explain access to records and the Data Protection Act 1998. The policies and procedures viewed need to be up dated to include the Human Rights Act1998. A separate policy is in place giving information on birth records counselling in Leicester, Leicestershire and Rutland. The Adoption panel members and staff sign a confidentiality clause.

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See Recommendation 10

Leicester City Council Adoption Service Page 32

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confidentiality and contents of files, including secure storage and access to case files

in line with regulations. Key Findings and Evidence Standard met? 1 The records viewed were of a suitable standard. Assessment visits need to be recorded in a consistent way. There is team and corporate guidance on case recording standards. Concerns were raised when Inspectors requested a file however; Managers were unable to locate it. A tracking system needs to be put in place so whereabouts of files are always known. Case files were securely stored and closed files were kept in the corporate secure storage facility. Monitoring is done is several different ways, feedback from service users through evaluation pro-forma, the adoption panel, annual reports and manager monitoring. Evidence was viewed in records of Team Managers monitoring. Each of the three local authorities has a complaints procedure, however the adoption agency must bring together all adoption complaints and consider them as a whole.

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Up-to-date, comprehensive personnel files are maintained for each member of staff

and member of the adoption panel. Key Findings and Evidence Standard met? 3 Personnel files are maintained for staff and panel members. Inspection of these revealed that all staff had recently applied for enhanced clearance by the Criminal Records Bureau. Leicester City Council Adoption Service Page 33

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The intended outcome for the following standard is:

• The premises used by the adoption agency are suitable for the purpose.

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Standard 29 (29.1 – 29.5)

Premises used by the adoption agency are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The main building for the Adoption team is well placed within the centre of Leicester. The building outside is well signed and very inviting. The reception area is pleasant and holds ample leaflets and information in several different languages for people to pick up and take away. Staff informed Inspectors that parking is an issues as well as the lack of a suitable interview room for prospective adopters, adopters or birth family. Evidence was viewed of secure facilities for records; also the Manager informed Inspectors that archiving is within a separate building, which is also secure. Records are also backed up electronically. Staff informed the inspectors about issues such as the provision of stationery in which each authority operates differently however, the staff work together for one joint team.

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Standard 29 (29.1 – 29.5)

Leicester City Council Adoption Service Page 34

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Date

Leicester City Council Adoption Service Page 35

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D.1 Local authority manager’s comments/confirmation relating to the content and

accuracy of the report for the above inspection. We would welcome comments on the content of this report relating to the Inspection conducted on 29 th October 2003 and any factual inaccuracies:

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D.1 Local authority manager’s comments/confirmation relating to the content and

Please limit your comments to one side of A4 if possible Leicester City Council Adoption Service Page 36

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Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

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Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report

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Action taken by the NCSC in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the local authority adoption manager, both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication

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report:

Action plan covers all the statutory requirements in a timely fashion

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all NCSC inspection reports are public documents. Leicester City Council Adoption Service Page 37

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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