Setting

Service

St Paul`s House, Permanence Service 125 Deptford Road High Street London SE8 4NS

p.1

Service

21st-23rd January 2004 Local Authority Adoption Services

p.1

Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

p.2

Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

p.2

The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

p.2

Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.2

The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. London Borough of Lewisham Adoption Service Page 1

p.2

Name of Local Authority

London Borough of Lewisham Adoption Service

p.3

Headquarters Address

St Paul`s House, Permanence Service, 125 Deptford Road High Street, London, SE8 4NS

p.3

Adoption Service Manager

Fax No: 0208 314 3025 Address St Paul`s House, Permanence Service, 125 Deptford Road High Street, London, SE8 4NS

p.3

service

London Borough of Lewisham Adoption Service Page 2 Date of Inspection Visit 21st January 2004 ID Code

p.4

service

Name of Inspector 1 Ms Sharon Lewis 073298

p.4

inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

p.4

the time of inspection

Rosie Sauvage, Service Unit Manager London Borough of Lewisham Adoption Service Page 3

p.4

D.3. Provider’s agreement

London Borough of Lewisham Adoption Service Page 4

p.6

INTRODUCTION TO REPORT AND INSPECTION

Local authority adoption services are subject to inspection by NCSC, to establish if the service is meeting the National Minimum Standards for Local Authority Adoption Services and the requirements of the Care Standards Act 2000, the Adoption Act 1976 as amended, the Adoption Agencies Regulations 1983 as amended and the Local Authority Adoption Service (England) Regulations 2003.

p.6

INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of London Borough of Lewisham Adoption Service. The inspection findings relate to the National Minimum Standards for Local Authority Adoption Services published by the Secretary of State under sections 49 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

p.6

INSPECTION VISITS

Inspections will be undertaken in line with the regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The inspection methods used in the production of this report are set out in Part B. Pre- inspection information, and the manager’s written self-evaluation of the service, have also been taken into account. The report represents the inspector's findings from the evidence found at the specified inspection dates. London Borough of Lewisham Adoption Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Lewisham adoption service is part of the Permanence Service within the Children & Families Division of Lewisham’s Social Care and Health Directorate. The Service Unit Manager manages the Permanence Service supported by two Operational Managers. There are two adoption teams within the service. Adoption team social workers are allocated to all children

p.6

INSPECTION VISITS

where adoption is the plan. The team comprises of a two full-time Team Managers, three full -time and four part-time senior practioners; four full time and one part-time social workers; and two social work assistants. A team of Business Support staff provide administrative support to the Permanence Service. The adoption teams have an allocated business support officer to undertake adoption duties.

p.7

INSPECTION VISITS

The Adoption Team is responsible for all work undertaken with adopters. This involves domestic, inter-country and step parent adoption; birth records counselling; adoption support, birth parents counselling and providing adoption advice throughout the department.

p.7

INSPECTION VISITS

The statement of purpose outlines the adoption service’s aims and objectives. “The aim is achieve plans for adoption through the timely assessment, matching and placement of children with adopters who are able to meet the identified needs of the child/ren. The adoption teams work with the children, their birth family and prospective adopters and aim to treat all parties with fairness and respect.” London Borough of Lewisham Adoption Service Page 6

p.7

INSPECTOR’S SUMMARY

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.)

p.8

Statement of Purpose

A comprehensive Statement of Purpose has been produced. The Children’s Guide, must be further developed to incorporate the National Minimum Standards and Local Authority Adoption Regulations 2003.

p.8

Securing and Promoting Children’s Welfare

Lewisham adoption service is commended for sibling matching of 100% in the last 12 months. The adoption service should continue to ensure children, where possible, stay within sibling groups, including children with disabilities. Further work is needed to ensure the most appropriate ethnic, cultural, religious and linguistic matches for children. In addition the recruitment strategy should be further developed.

p.8

Prospective and Approved Adopters

There is a formal, thorough and comprehensive preparation and assessment procedure. Adoption support procedures are in place and a post adoption team is in development and has dedicated workers. The post approval support needs of adopters should be further addressed.

p.8

Birth Parents and Birth Families

Files evidenced clear work with birth parents and that their views were taken into account. Birth parents had inconsistent experiences of the adoption process. The adoption service should develop or provide access to a support worker independent of the child’s social worker from the time adoption is identified as the plan for the child.

p.8

Adoption Panel and Agency Decisions

Panel was observed to be efficient and demonstrated a good understanding of adoption and legal issues. The adoption service must ensure at least three independent persons are appointed to panel. Panel membership should be culturally reflective of the community it serves.

p.8

Fitness to Provide or Manage an Adoption Agency

Lewisham adoption service from director to team management level demonstrated that it is provided and managed by people with appropriate commitment, skills and expertise. The management approach is forward and outward looking with an openness to change. London Borough of Lewisham Adoption Service Page 7

p.8

Provision and Management of the Adoption Agency

The service is run in an effective manner, and in accordance with the statement of purpose. Lewisham adoption service is commended for their hard work to achieve the Public Service Agreement. Elected members demonstrated a strong commitment and understanding of adoption and corporate parenting responsibilities.

p.9

Employment and management of Staff

Lewisham adoption service has an adequate number of sufficiently experienced and qualified staff. The social work team were found to be well motivated, with a good social work team spirit and ethos of peer support. Adopters highlighted individual good practice. Administrative shortfalls have been identified and are being reviewed. Social Work Assistants must not undertake complex work unless adequately trained and supervised.

p.9

Records

There are separate, appropriate records kept in respect of each child, prospective and approved adopters. The adoption service should ensure files are maintained in an orderly manner. The adoption service must ensure personnel information for panel members is maintained in accordance with Schedule 3.

p.9

Fitness of Premises

The premises are appropriately secure and insured. Shortfalls have been identified in relation to the building, equipment and a Disaster Recovery Plan. London Borough of Lewisham Adoption Service Page 8 Reports and Notifications to the Local Authority and Secretary of State

p.9

Fitness of Premises

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

p.10

Fitness of Premises

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's adoption service satisfies the regulatory requirements:

p.10

Fitness of Premises

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their adoption service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice:

p.10

Fitness of Premises

NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act 2000 of a failure by a Local Authority adoption service to satisfy regulatory requirements which is not considered substantial:

p.10

Fitness of Premises

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority adoption service:

p.10

The grounds for the above Report or Notice are:

Related to legal requirements made during this Inspection. London Borough of Lewisham Adoption Service Page 9

p.10

(Not relevant at first NCSC inspection)

Requirements from last Inspection visit fully actioned? NA

p.11

STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000, the Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003. No. Regulation Standard Required actions Timescale for action

p.11

Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. London Borough of Lewisham Adoption Service Page 10

p.11

STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate officer of the Local Authority is requested to provide the Commission with an action plan, which indicates how requirements and recommendations are to be addressed. This action plan is shown in Part D of this report.

p.12

STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Adoption Act 1976, the Adoption Agencies Regulations 1983, the Local Authority Adoption Service (England) Regulations 2003 or the National Minimum Standards for Local Authority Adoption Services. The Authority is required to comply within the given time scales in order to comply with the Regulatory Requirements for adoption services. No. Regulation Standard * Requirement Timescale for action

p.12

STATUTORY REQUIREMENTS

1 3 LA1 The adoption service must ensure a Children’s Guide is produced which incorporates all the information specifies in Schedule 2, Local Authority Adoption Service Regulations 2003. 01.09.04

p.12

STATUTORY REQUIREMENTS

AAR LA11 The adoption service must ensure at least three independent persons are appointed to panel. 01.09.04

p.12

STATUTORY REQUIREMENTS

3 6 AAR LA18 The adoption service must produce a written protocol governing the role of specialist advisers. 01.09.04

p.12

STATUTORY REQUIREMENTS

4 11 (3) (b) LA19 Social Work Assistants must not undertake complex work unless adequately trained and supervised. 01.06.04

p.12

STATUTORY REQUIREMENTS

15(1) LA20 The arrangements in relation to recruitment and contracts for sessional workers need to be reviewed. 01.09.04

p.12

STATUTORY REQUIREMENTS

6 10 LA20 Administrative support must be addressed to enable staff to undertake their duties in an efficient and effective manner. 01.09.04

p.12

STATUTORY REQUIREMENTS

7 2 (1) & 17 LA27 The adoption service should ensure all adopters are provided with the details of complaints procedure. 01.09.04 London Borough of Lewisham Adoption Service Page 11 8 11(3) (d) LA28 The adoption service must ensure personnel information for panel members is maintained in accordance with Schedule 3. Information must include photographic proof of identity, criminal records bureau check, two written references, documentary evidence of relevant qualifications, full employment history with satisfactory evidence of any gaps, if previously worked with children or vulnerable adults verification where practical, of why employment ended. 01.09.04

p.12

STATUTORY REQUIREMENTS

9 16(1) LA29 The building must be redecorated and repaired, where needed. 01.01.05

p.13

STATUTORY REQUIREMENTS

10 16(1) A new printer and fax must be purchased. 01.07.04

p.13

STATUTORY REQUIREMENTS

11 16(1) The lack of ventilation in team room 6, must be addressed. 01.07.04

p.13

STATUTORY REQUIREMENTS

12 16(1) Confidentiality must be observed in the interview rooms and conference room. 01.06.04 London Borough of Lewisham Adoption Service Page 12

p.13

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 LA1 The adoption service should produce information in appropriate formats, where necessary to meet the physical, sensory, learning impairments, communication difficulties and language of prospective and adoptive parents and staff.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 LA2 The adoption service should continue to ensure children, where possible, stay within their sibling groups, including children with disabilities.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Further work is needed to ensure the most appropriate ethnic, cultural, religious and linguistic matches for children.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

The tracking tool should be further developed to include ethnic origin and any disabilities.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Staff should ensure all children are placed on the National Adoption Register.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 The adopter recruitment strategy should be further developed.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 LA3 Further systems should be in place to fast track adopters to meet the needs of children in Lewisham. The adoption service should be using the tracking tool to profile children and adopters, needed.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 LA4 Preparation training should be subject to an annual review to evaluate effectiveness and inform future planning.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

9 LA5 The adoption service should ensure adopters are referred to Consortium and National Adoption Register within recommended timescales. Adopters should receive written confirmation of these referrals.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 LA6 Adopters should receive written information in relation to support provided by the post adoption team. In addition to more detailed information relating to welfare benefits and adoption allowances.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

The adoption service should consider how adopters can be supported outside of the borough. The adoption service should consider producing an annual newsletter for adopters, if they wish to continue receiving information.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

The adoption service should consider setting up a post placement training event within the new team. London Borough of Lewisham Adoption Service Page 13 The adoption service should ensure adopters are kept informed and supported whilst waiting for a match.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

The adoption service should ensure disruption meetings are held when placements breakdown to enable practice to be reflected on.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

15 LA7 The adoption service should develop or provide access to a support worker independent of the child’s social worker from the time adoption is identified as the plan for the child.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

16 LA9 All birth parents should be given national and local support contact details.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Birth parent’s requests to meet adopters should be responded to. If it is inappropriate to meet, an explanation should be given.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

18 LA10 Panel should consider the strengths of each application prior to the applicant joining the meeting.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

19 LA10 Prospective adopters should be informed of recommendations after each case is heard.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

20 LA12 The adoption panel should be efficiently organised through the provision of adequate administrative support. The Panel Administrator should produce letters of approval.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

21 LA13 The adoption service should ensure the agency’s decision is confirmed in writing, within the seven working day timescale outlined in the National Adoption Standards.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

22 LA13 Formal meetings should be held between the agency decision maker and panel chair to discuss quality assurance and other issues to promote and safeguard the welfare of children.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

23 LA16 The adoption service would benefit from greater clarity of roles, responsibilities and communication within the adoption management team.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

24 LA19 Social work staff need to be encouraged to take Post Qualifying qualifications and support should be given.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

25 LA22 All staff should be familiar with the whistle blowing procedure.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

26 LA25 Staff should ensure case discussion is consistently recorded on case files.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

27 LA26 The adoption service should ensure recommendations highlighted in Standard 26.2 are included in the relevant policies.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

28 LA27 The adoption service should ensure files are maintained in an orderly manner.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

29 LA27 Separate records should be kept for allegations. London Borough of Lewisham Adoption Service Page 14 30 LA29 The reception area and interview rooms should be more welcoming.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

31 LA29 Shelves should be considered for room 8, to provide much needed storage space.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

32 LA29 A Disaster Recovery Plan should be developed.

p.16

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

• Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. LA10 refers to Standard 10. London Borough of Lewisham Adoption Service Page 15

p.16

PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report

p.17

PART B INSPECTION METHODS & FINDINGS

Placing authority survey NA Placing social worker survey YES Prospective adopter survey YES Approved adopter survey YES Birth parent / birth family member survey YES Checks with other organisations and Individuals • Directors of Social services NA • Specialist advisor (s) YES Tracking Individual welfare arrangements YES • Interview with children NO • Interview with adopters and prospective adopters YES • Interview with birth parents NO • Interview with birth family members NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of adoption panel YES Inspection of policy/practice documents YES Inspection of records (personnel, adopter, child, complaints, allegations) YES

p.17

PART B INSPECTION METHODS & FINDINGS

Date of Inspection 21/01/04 Time of Inspection 09.45AM Duration Of Inspection (hrs) 90 Number of Inspector days 12 Additional Inspection Questions: Certificate of Registration was displayed at time of inspection NA The certificate of registration accurately reflected the situation in the service at the time of inspection NA

p.17

PART B INSPECTION METHODS & FINDINGS

Total Number of staff employed (excluding managers) 12 London Borough of Lewisham Adoption Service Page 16 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.17

PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

p.18

PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable on this occasion. “X” is used where a percentage value or numerical value is not applicable. London Borough of Lewisham Adoption Service Page 17

p.18

The intended outcome for the following standard is:

• There is clear written statement of the aims and objectives of the adoption

p.19

There is a clear written statement of the aims and objectives of the adoption agency

which describes accurately what facilities and services they provide. Key Findings and Evidence Standard met? 2 Lewisham adoption service have recently produced a Statement of Purpose which incorporates all required information. Arrangements will now be made for the review, update and modification of the Statement via the Adoption Panel.

p.19

There is a clear written statement of the aims and objectives of the adoption agency

Lewisham are currently using the BAAF Children’s Guide until they produce their own Lewisham guide. The adoption service must ensure a Children’s Guide is produced which incorporates all the information specified in Schedule 2, Local Authority Adoption Service Regulations 2003. The children’s guide must contain the National Care Standards Commission details, the name, address and telephone number of the Children’s Rights Director.

p.19

There is a clear written statement of the aims and objectives of the adoption agency

Lewisham adoption service must ensure that the Statement of Purpose and Children’s guide are kept under review and revised appropriately. The National Care Standards Commission must be notified of any revision within twenty-eight days.

p.19

There is a clear written statement of the aims and objectives of the adoption agency

Staff are sensitive to the need for using different formats in communication and interpreters are used when necessary. There is an area for further development , in relation to the range of written information used by the teams. Oral and written information should be available, when necessary, in a format appropriate to the physical, sensory and learning impairments, communication difficulties and language of children, birth parents, prospective and adoptive parents and staff.

p.19

executive side of the council?

Is there a children’s guide to adoption? YES

p.19

information required by Standard 1.4?

NO London Borough of Lewisham Adoption Service Page 18

p.19

The intended outcome for the following set of standards is:

• The needs and wishes, welfare and safety of the child are at the centre of the adoption process.

p.20

effective strategies to recruit sufficient adopters to meet the needs of the range of

children waiting for adoption locally. Key Findings and Evidence Standard met? 2 The Permanence Service Plan 2003/4 states, “ The Directorate is committed to improving the life chances of Children Looked After”. There is a draft written recruitment policy and recruitment is targeted in response to the profile of children identified for adoption at the Permanence Planning panels (held after the 2 nd review). Lewisham adoption service is commended for their hard work to achieve the Public Service Agreement. The adoption service evidenced clear working to meet targets for children within the timescales detailed in the National Standards . Due to the targeting of recruiting, children experienced a reduced waiting time for a good match. The adoption service should ensure they go at the adopters pace and proactively ensure the best match for each child.

p.20

effective strategies to recruit sufficient adopters to meet the needs of the range of

Lewisham adoption service is commended for sibling matching of 100% in the last 12 months. The adoption service should continue to ensure children, where possible, stay within sibling groups, including children with disabilities.

p.20

effective strategies to recruit sufficient adopters to meet the needs of the range of

A project worker who is currently based in the fostering team is targeting recruitment of African/Caribbean families. Further work is needed to ensure the most appropriate ethnic, cultural, religious and linguistic matches for children. Currently this figure is approximately 78%. Children’s files contained little evidence of ethnic/culturally matching within the family finding process. The wishes, welfare and long term needs of the child must be at the centre of adoption.

p.20

effective strategies to recruit sufficient adopters to meet the needs of the range of

A tracking tool has been developed to monitor the adoption process. The tracking tool should be further developed to include ethnic origin and any disabilities. The adoption service are represented at permanency planning meetings. The Inspectors agree with Lewisham’s decision for Team Managers attendance at these meetings, instead of the Operational Manager.

p.20

effective strategies to recruit sufficient adopters to meet the needs of the range of

Case responsibility for children is held within the adoption team. There was no evidence of case responsibility for children being negative to the adoption process. Form E’s were written to a high standard and incorporated human rights issues and parallel planning. The adoption service is commended for life story work with children. It was evident that staff take great personal pride in this area of work. Staff should ensure all children are placed on the National Adoption Register.

p.20

effective strategies to recruit sufficient adopters to meet the needs of the range of

Lewisham have produced a recruitment strategy, which should be further developed. Specific targeting and timescales needs to inform the recruitment process and strategy. London Borough of Lewisham Adoption Service Page 19

p.20

term Fostering recommendation.)

How many children were matched with adopters? 27 How many children were placed with the service’s own adopters? 17 How many children were placed with other services’ adopters? 10 How many children were referred to the Adoption Register? 2

p.21

adopters does this represent?

78 % How many sibling groups were matched in the last 12 months? 6

p.21

waiting for a match to be identified?

London Borough of Lewisham Adoption Service Page 20

p.22

The intended outcome for the following set of standards is:

• The adoption agency recruits and supports sufficient adopters from

p.22

diverse backgrounds, who can offer children a stable and permanent home

to achieve a successful and lasting placement.

p.22

about the preparation, assessment and approval procedure and that they will be

treated fairly, openly and with respect throughout the adoption process. Key Findings and Evidence Standard met? 2 Lewisham have produced a bright, culturally reflective information pack. The recruitment pack is sent out to all initial enquirers and includes information on adoption, the adoption process, eligibility criteria and complaints information.

p.22

about the preparation, assessment and approval procedure and that they will be

The system to prioritise prospective adopters who are most likely to meet the needs of children waiting, takes place in the adoption management team. This is informed by the attendance of one of the team at the Permanence Planning Panels held in the Family Support and Intervention Service. Further systems should be in place to fast track adopters to meet the needs of children in Lewisham. The adoption service should be using the tracking tool to profile children and adopters, needed.

p.22

about the preparation, assessment and approval procedure and that they will be

Enquirers are given clear information on the kind of families Lewisham children need and are advised to consider other authorities if appropriate. The Adoption Consortium, of which Lewisham is a member, produces advertising material and information is shared between the members in relation to the kinds of families needed. A 0800 free phone number has been set up so that prospective adopters receive a prompt response. Adopters highlighted the positive initial contact received from Lewisham.

p.22

Prospective adopters are involved in a formal, thorough and comprehensive

assessment, preparation and approval process. Key Findings and Evidence Standard met? 2 Policies and procedures, discussions with the Adoption management team, adoption social workers and feedback from approved adoptive parents evidenced the assessment, preparation and approval process to be formal and comprehensive.

p.22

Prospective adopters are involved in a formal, thorough and comprehensive

All preparation fits within a framework of equal opportunities, anti-discriminatory practice and is organised to encourage and facilitate attendance by prospective adoptive parents. Three preparation groups have been undertaken over the last 12months. The adoption service has a 3 Day Programme, which incorporates child development and adoption, child’s behaviour, openness in adoption, contact, visiting adopters, differences and equalities, medical issues and abuse. Training includes a weekend. Positive feedback was received from adopters in reference to the preparation group. London Borough of Lewisham Adoption Service Page 21 The effectiveness of preparation received is evaluated through the use of feedback forms. Preparation training should be subject to an annual review to evaluate effectiveness and inform future planning.

p.22

Prospective adopters are involved in a formal, thorough and comprehensive

Adopters however had variable experiences of the assessment process and timescales. Home studies are taking longer than National Standards guidelines. Plans are in place to accelerate the home study process. The adoption service has planned home study training for social work staff. Assessments were competent and assessment notes were on file to evidence judgement.

p.23

Prospective adopters are involved in a formal, thorough and comprehensive

The Overseas Adoption Helpline service is used for Intercountry adopters. The Intercountry Procedures have recently been completed and training is planned for panel and staff on these issues. London Borough of Lewisham Adoption Service Page 22

p.23

introduction and placement process, as well as any support to facilitate this they may

need. This will include the role of the Adoption Register for England and Wales. Key Findings and Evidence Standard met? 2 The childcare manual includes the family finding and matching procedure. Lewisham is a member of the South London Consortium, their Family finding and Matching Procedures are also used.

p.24

introduction and placement process, as well as any support to facilitate this they may

Approved adopters are sent information in relation to the Adoption Register for England and Wales and the South London Consortium. A consent form is used in relation to adopter details being passed on to these agencies. Written procedures are in place in relation to referrals to the National Adoption Register. The adoption service should ensure adopters are referred to the Consortium and National Adoption Register within recommended timescales. Adopters should be referred to the Consortium and National Adoption Register. Adopters should receive written confirmation of these referrals.

p.24

introduction and placement process, as well as any support to facilitate this they may

Prior to a match being agreed feedback from adopters and files evidenced that adopters are given accurate, up-to-date and full written information to help them understand the needs and background of the child. Social work staff provide an opportunity to discuss this and the implications for them and their family . Clear and age appropriate information is obtained for the child from the prospective adopters about themselves and their home and when applicable, their children, family and pets. The adoption service has a system in place to pass on information in event of the death of an adopted child.

p.24

Adoption Register?

YES London Borough of Lewisham Adoption Service Page 23

p.24

Adoptive parents are helped and supported to provide stable and permanent homes

for the children placed with them. Key findings and evidence Standard met? 2 Lewisham adoption service has a strategy for working with and supporting adopters. Discussion with adopters, the social work team and management demonstrated a commitment to adopter support and working together to provide stable and permanent homes for children. The majority of those adopters who expressed a view said that they felt supported. Adoption support procedures are in place and a post adoption team is in progress and currently has dedicated workers. Bi monthly support groups are in operation.

p.25

Adoptive parents are helped and supported to provide stable and permanent homes

Adoptive parents are helped and supported until the point of the adoption order and beyond if requested. The adoption service evidenced that Regulation 12 letters are sent providing details of adoptive placements including legal situation, contact, travel, health, support, wills and guardianship. Information given re: child benefit, nhs registration, adoption orders and certificates, British nationality and telling child about adoption. Adopters highlighted the need for better information in reference to welfare benefits and adoption allowances. Adopters should receive written information in relation to support provided by the post adoption team. In addition to confirmation more detailed information relating to welfare benefits and adoption allowances.

p.25

Adoptive parents are helped and supported to provide stable and permanent homes

Lewisham adoption service should consider how adopters could be supported outside of the borough. The adoption service should consider producing an annual newsletter for adopters, if they wish to continue receiving information. The adoption service should consider setting up a post placement training event within the new team.

p.25

Adoptive parents are helped and supported to provide stable and permanent homes

Adopters had variable experiences of being post approval support. The adoption service should ensure adopters are kept informed and supported whilst waiting for a match.

p.25

Adoptive parents are helped and supported to provide stable and permanent homes

The adoption service should ensure disruption meetings are held when placements breakdown to enable practice to be reflected on.

p.25

Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopter applications started in the last 12 months 28

p.25

Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopters approved in the last 12 months 18

p.25

last 12 months

Number of adopters approved but not matched 10

p.25

last 12 months

Number of adopters referred to the Adoption Register 9

p.25

and adoption, in the last 12 months?

London Borough of Lewisham Adoption Service Page 24

p.26

The intended outcomes for the following set of standards are:

• Birth parents are entitled to services that recognise the lifelong

p.26

implications of adoption. They will be treated fairly, openly and with

respect throughout the adoption process.

p.26

Standard 7 (7.1 – 7.5)

The service to birth parents recognises the lifelong implications of adoption. Key Findings and Evidence Standard met? 2 Children’s’ files evidenced that the adoption service worked in partnership with birth parents, to enable effective plans to be made and implemented for their children. Children’s assessments clearly indicated birth parents’ views and contact details.

p.26

Standard 7 (7.1 – 7.5)

Birth parents see and have the opportunity to comment on what is written about them prior to the information being passed to the adoption panel or adopters . From January 2004, the Adoption Panel will be monitoring that this has happened.

p.26

Standard 7 (7.1 – 7.5)

Lewisham adoption service recognises the need to develop independent support for birth parents from the time adoption is identified as a plan. At present this service would be spot purchased. The agency should develop or provide access to a support worker independent of the child’s social worker from the time adoption is identified as the plan for the child.

p.26

Birth parents and birth families are enabled to contribute to the maintenance of their

child’s heritage. Key Findings and Evidence Standard met? 3 Children’s files reflected birth parents views and evidenced good work with birth families.

p.26

Birth parents and birth families are enabled to contribute to the maintenance of their

Children’s files contained letters from birth parents to their child. Letters included clear and appropriate information about the child’s birth and early life, the birth family’s view about adoption and contact and provided up-to-date information about themselves and their situation. London Borough of Lewisham Adoption Service Page 25

p.26

includes providing information about local and national support groups and services

and helping birth parents to fulfil agreed plans for contact. Key Findings and Evidence Standard met? 2 The adoption service has a strategy for working with birth parents and birth families before and after adoption. Questionnaires were received from five birth parents. Birth parents had inconsistent experiences of the adoption process. Birth parents positively reported that they received adequate information, legal and advice/ support. Over half the sample however felt they were treated unfairly.

p.27

includes providing information about local and national support groups and services

The adoption service must ensure birth parents receive a consistent service. All birth parents should be given national and local support contact details. Birth parent’s requests to meet adopters should be responded to, if it is inappropriate to meet an explanation should be given. Birth parents must be treated fairly, openly and with respect throughout the adoption process. London Borough of Lewisham Adoption Service Page 26

p.27

The intended outcomes for the following set of standards are:

• Each adoption agency has an adoption panel which is organised efficiently

p.28

children suitable for adoption, the suitability of prospective adopters and

the matching of children and approved adopters.

p.28

children suitable for adoption, the suitability of prospective adopters and

• The adoption agency’s decisions are made to promote and safeguard the welfare of children.

p.28

Adoption panels have clear written policies and procedures about the handling of

their functions and ensure that they are implemented. Key Findings and Evidence Standard met? 2 Lewisham adoption panel is held on a fortnightly basis. The adoption panel have written procedures, which are incorporated in the Adoption Policy, and Procedures. Procedures are additionally detailed in the Adoption and Permanence Panel Membership report dated 14/01/03. This includes details of panel functions, membership, and quoracy. Panel was observed to operate in accordance with items listed in Standard 10.2

p.28

Adoption panels have clear written policies and procedures about the handling of

Evidence was seen of Adoption Performance Data presented to panel in December 2003. Procedures state the adoption panel produce an annual report to the executive side of the Council.

p.28

Adoption panels have clear written policies and procedures about the handling of

Panel was observed to be efficient and demonstrated a good understanding of adoption and legal issues. Members participated and asked pertinent questions. Prospective adopters are given the opportunity to attend the adoption panel . Panel members agreed the issues to be raised prior to the applicants being invited in. A proforma for panel questions has been produced. Good practice was observed; the Panel Chair had met with prospective adopters prior to them joining the meeting.

p.28

Adoption panels have clear written policies and procedures about the handling of

Panel should consider the strengths of each application prior to the applicant joining the meeting. Prospective adopters should be informed of recommendations after each case is heard. London Borough of Lewisham Adoption Service Page 27

p.28

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

for the overseas country. Key Findings and Evidence Standard met? 2 A councillor has always historically chaired Lewisham adoption panel. The current Panel Chair has held this position since 2002. The adoption panel currently has three elected members. The adoption service highlighted the difficulty in recruiting indepependent members. Panel membership should be broadened to include a wider range of independent members and be culturally reflective of the community it serves. The adoption service must ensure at least three independent persons are appointed to panel.

p.29

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Panel demonstrated a good standard of medical and legal advice.

p.29

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

New members are given an effective panel booklet and have the opportunity to observe panel prior to commencement of duties. No panel member is allowed to begin work until any relevant CRB and all status checks have been satisfactorily completed and they have signed a confidentiality agreement.

p.29

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Panel members received training in January 2003 in relation to Adopter attendance at Panel. Joint intercountry training is scheduled with the adoption team. The adoption service has proposed additional training to address considerations for Form F assessments.

p.29

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Is the panel a joint panel with other local authorities? NO

p.29

to avoid delays in the consideration of prospective adopters and matching children

and adopters. Key Findings and Evidence Standard met? 2 The adoption service is commended for scheduling panels every 2 weeks, to avoid any delays in the consideration of prospective adopters and matching children and adopters.

p.29

to avoid delays in the consideration of prospective adopters and matching children

Members of the adoption panel receive all the necessary information on the prospective/approved adopters and children in advance. The minutes of panel meetings were found to be accurate and informative and clearly state the panel’s discussion, reasons for conclusions reached, and all recommendations made. London Borough of Lewisham Adoption Service Page 28 The current panel administration was felt to be inappropriate. An adoption team manager is largely responsible for panel administration. The adoption panel should be efficiently organised through the provision of adequate administrative support. The Panel Administrator should produce letters of approval.

p.29

recommendation of the adoption panel and promotes and safeguards the welfare of

the child. Key Findings and Evidence Standard met? 2 The agency decision maker is the Director of Social Services. Discussion with the Director of social service confirmed they received all panel papers. If needed additional questions are raised prior to making a considered and professional decision to approve applications.

p.30

recommendation of the adoption panel and promotes and safeguards the welfare of

Documentation evidenced that the agency decision maker signed approvals approximately two weeks after the panel date. Adopters also related that they waited several months to receive their approval letter. The adoption service should ensure the agency’s decision is confirmed in writing, within the seven working day timescale outlined in the National Adoption Standards.

p.30

recommendation of the adoption panel and promotes and safeguards the welfare of

Feedback regarding the quality of the reports is given to appropriate management. No formal meetings are currently held between the agency decision maker and panel chair The agency decision maker recognised the need to discuss quality assurance. Formal meetings should be held between the agency decision maker and panel chair to discuss quality assurance and other issues to promote and safeguard the welfare of children. London Borough of Lewisham Adoption Service Page 29

p.30

The intended outcomes for the following set of standards are:

• The adoption agency is provided and managed by those with the appropriate

p.31

The people involved in carrying on and managing the adoption agency:

• possess the necessary knowledge and experience of child care and

p.31

adoption law and practice and

• have management skills and financial expertise to manage the work

p.31

efficiently and effectively and

• ensure that it is run on a sound financial basis and in a professional manner. Key Findings and Evidence Standard met? 3 Lewisham adoption service from director to team management level demonstrated that it is provided and managed by people with appropriate commitment, skills and expertise. The management team have a wide range of childcare and adoption experience from other local authorities, voluntary agencies and private organisations. The Service Unit Manager has been in post since February 2002 and has relevant childcare management experience. There is a clear written job description, which sets out the manager’s duties, responsibilities, delegation and accountability. The Service Unit Manager will be starting a Post-Graduate Diploma in Leading, Managing and Partnership Working in April 2004. The Operational Manager who deputises in the Service Unit Manager is starting a CMS / DMS programme in January2004.

p.31

efficiently and effectively and

The Service Unit Manager is the budget holder and has overall responsibility for financial matters as defined in the financial scheme of delegation. It was evident that the Service Unit Manager has the management skills and financial expertise to manage the work efficiently and effectively.

p.31

efficiently and effectively and

The management approach is a forward and outward-looking one with an openness to change. However, there is a clear recognition of the considerable strengths within the current operational arrangements.

p.31

of working in a childcare setting in last 5 years?

YES London Borough of Lewisham Adoption Service Page 30

p.31

voluntary organisation or business concerned with safeguarding and promoting the

welfare of children. Key Findings and Evidence Standard met? 3 Corporate recruitment and selection policies and procedures are in place. London Borough of Lewisham Adoption Service Page 31

p.32

The intended outcomes for the following set of standards are:

• The adoption agency is organised and managed efficiently, delivering a good quality service and avoiding confusion and conflicts of role.

p.33

Standard 16 (16.1 – 16.7)

The adoption agency is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 Lewisham adoption service is overall organised and managed efficiently, delivering a good quality service. The adoption service is commended for the joint ownership of the PSA target for adoption and their achievements. The adoption service benefits from an experienced and committed management and staff group.

p.33

Standard 16 (16.1 – 16.7)

Lewisham adoption service has clear and concise written procedures that cover arrangements for the use of services provided by the Adoption Register for England and Wales and incorporate guidance from the National Adoption Standards.

p.33

Standard 16 (16.1 – 16.7)

The adoption service is run in accordance with their statement of purpose. The service has developed a good Management Action Plan. There are clear arrangements when the manager is absent, the Operational Manager deputises for the Service Unit Manager. The agency has a clear equalities policy, which underpins the work of the adoption service.

p.33

Standard 16 (16.1 – 16.7)

Staff interviews highlighted the need for clearer communication amongst the management team to avoid confusion and conflicts of role. The service would benefit from greater clarity of roles, responsibilities and communication within the adoption management team.

p.33

There are clear written procedures for monitoring and controlling the activities of the

adoption agency and ensuring quality performance. Key Findings and Evidence Standard met? 4 Adoption service has a Public Service Agreement target of 35 Adoption Orders for the year 2003/4. At the time of inspection Lewisham adoption service had achieved 30 and were on target to meet the outstanding orders.

p.33

There are clear written procedures for monitoring and controlling the activities of the

Elected members demonstrated a strong commitment and understanding of adoption and corporate parenting responsibilities. The Portfolio Holder described himself as “passionate” about the issues and was well informed on the adoption needs of local children. In addition to the performance of the adoption team and adopters’ experiences. Elected members reported there was regular feedback to the executive side of Council. London Borough of Lewisham Adoption Service Page 32 The adoption service has a schedule of charges relating to services provided to outside agencies. This includes intercountry adoption and interagency fees, based on BAAF guidance.

p.33

There are clear written procedures for monitoring and controlling the activities of the

The Scheme of delegations and Permanence Service Business Plan outline the procedures for monitoring and controlling the activities of the adoption agency and ensuring quality performance.

p.34

The adoption agency has access to specialist advisers and services appropriate to its

needs. Key Findings and Evidence Standard met? 2 The adoption service has access to specialist advisors when required. The medical advisor attends the panel and offers specialist medical advice if required. A legal advisor also attends panel. Adopters highlighted the good quality of legal support received from Lewisham.

p.34

The adoption agency has access to specialist advisers and services appropriate to its

A wide range of specialist advisers and services are accessed by the adoption service according to its needs. This includes issues of race and culture and Black Worker from the fostering service providing input on race and culture during preparation training. The Overseas Adoption Helpline Service is used to provide specialist advice associated with adopting from another country. The adoption service additionally has access to a therapeutic trainer.

p.34

The adoption agency has access to specialist advisers and services appropriate to its

The London Borough of Lewisham is a member of the Post Adoption Society, BAAF, Adoption UK and South London consortium of adoption agencies. The Maudsley Hospital adoption and fostering clinic and The Wickham Therapeutic Project for Looked after Children additionally provide specialist advice.

p.34

The adoption agency has access to specialist advisers and services appropriate to its

The adoption service must produce a written protocol governing the role of specialist advisers. London Borough of Lewisham Adoption Service Page 33

p.34

The intended outcome for the following set of standards is:

• The people who work in the adoption agency are suitable to work with children

p.35

Anyone working in or for the adoption agency are suitable to work with children and

young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 2 Comprehensive corporate recruitment procedure is in place and job descriptions were seen. Recruitment is rigorous and performance issues are responded to appropriately in line with Human Resources procedures. Managers in the Permanence Service have had a recent briefing on recruitment procedures. Staff are currently being re-checked though the Criminal Records Bureau (CRB).

p.35

Anyone working in or for the adoption agency are suitable to work with children and

The staff group consists of a mix of very experienced and newer workers from a range of backgrounds, both personally and professionally. The team managers work closely and effectively with the social work staff, promoting high standards of practice and learning. The social work team were found to be well motivated, with a good social work team spirit and ethos of peer support.

p.35

Anyone working in or for the adoption agency are suitable to work with children and

Two workers have completed the PQI post qualifying qualification and opportunities will be available for PQ2 training. Social work staff need to be encouraged to take PQ qualification and support should be given.

p.35

Anyone working in or for the adoption agency are suitable to work with children and

Birth records counselling under section 51 of the 1976 Act is provided. Two workers specialise in this area of work, which will become part of the new Adoption Support team. Recruitment is underway in relation to these new posts and the Team Manager post will include the role of Adoption Support Services Adviser. The availability of birth parent support workers from the point of the adoption plan has been discussed and spot purchasing arrangements are being considered.

p.35

Anyone working in or for the adoption agency are suitable to work with children and

Where unqualified staff undertake social work functions they must do so under the direct supervision of qualified social workers, who are accountable for, and check, all their work. Social Work Assistants must not undertake complex work unless adequately trained and supervised. Currently social work assistants are involved in birth records counselling. In addition the appropriateness of a social work assistant holding a possible disruptive placement was questioned.

p.35

equivalent?

What % of the adoption service’s social workers have a PQ award? 20 % London Borough of Lewisham Adoption Service Page 34

p.35

Staff are organised and managed in a way which delivers an efficient and effective

service. Key Findings and Evidence Standard met? 2 All of the managers responsible for the adoption teams are appropriately skilled and qualified and have a range of knowledge and experience within the management group. The adoption service has systems in place to determine, prioritise and monitor workloads and assign tasks to appropriate staff. This happens effectively through meetings between the Team Managers and Operational Manager.

p.36

Staff are organised and managed in a way which delivers an efficient and effective

There are structures and systems in place to ensure assessments and approvals of prospective adopters are managed and implemented effectively. Front sheets are in place to monitor the timescales. The service is commended for developing a tracking system for assessment and approval of adopters by using graphs to monitor Lewisham’s performance in comparison to the National Standards.

p.36

Staff are organised and managed in a way which delivers an efficient and effective

The arrangements in relation to recruitment and contracts for sessional workers must be reviewed. All employees, sessional workers and consultants must be provided with appropriate written contracts, job descriptions and conditions of service which comply with the General Social Care Council (GSCC) code of practice.

p.36

Staff are organised and managed in a way which delivers an efficient and effective

Information specified in Standard 20.12 is provided through the recruitment process and available on Lewisham’s Intranet system. Appropriately qualified and experienced staff provide professional supervision. Records evidenced that staff received regular supervision. Staff need to ensure case discussion is consistently recorded on files

p.36

Staff are organised and managed in a way which delivers an efficient and effective

Shortfalls in the adoption service were identified in relation to administrative support. The adoption service does not have an adequate level of clerical and administrative support. There is a team of Business Support Officers within the service, one of whom has extensive experience in adoption work. Further Business Support staffing is needed to administer the annual review of Adoption Support payments and develop the tracking systems for children and prospective adopters. The department is aware of this issue which is being examined in the Business Support review. Administrative support must be addressed to enable staff to undertake their duties in an efficient and effective manner. London Borough of Lewisham Adoption Service Page 35

p.36

the needs of the adoption agency and they are appropriately supported and assisted

in providing a service. Key Findings and Evidence Standard met? 3 Lewisham adoption service has an adequate number of sufficiently experienced and qualified staff. The increase in staffing in relation to Adoption Support is a positive development for the existing teams. The teams comprise of six senior practioners, four social workers and two social work assistant posts. The service is complemented by bank staff who are used to complete assessments of prospective applicants and intercountry adopters.

p.37

the needs of the adoption agency and they are appropriately supported and assisted

Due to the stability of the staffing group, high priority has not been given to contingency planning. When shortfalls in staffing levels have occurred agency staff and bank staff have been utilised.

p.37

the needs of the adoption agency and they are appropriately supported and assisted

Staff policies encourage retention of salaried staff. Lewisham is currently undergoing a review of the pay structure. Retention of staff within these teams has been extremely high. Equal opportunities policy highlights flexible working, career breaks, childcare support and valuing all staff.

p.37

The adoption agency is a fair and competent employer, with sound employment

practices and good support for its staff. Key Findings and Evidence Standard met? 2 Lewisham strives to be a good employer. Social work staff commented on the approachability of the Director and felt listened to. Interviews with the Director and elected members evidenced a commitment to valuing staff.

p.37

The adoption agency is a fair and competent employer, with sound employment

There is a written whistle blowing policy, however all staff were not aware of this policy. All staff should be familiar with the whistle blowing procedure. London Borough of Lewisham Adoption Service Page 36

p.37

There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 There is a clear plan for the on-going training and appropriate professional and skills development of all staff involved in child care and adoption work. Lewisham’s Performance Evaluation Scheme provides a process for identification of appropriate training and development. The Performance Evaluation Scheme(PES) provides all staff with clear objectives. Three PES meetings take place over the year to set objectives, review them and evaluate performance in relation to them. Training is being planned in relation to changes in legislation.

p.38

There is a good quality training programme to enhance individual skills and to keep

Lewisham provides an annual in-house training programme and there is consultation with all services prior to the programme being finalised each year. Managers are consulted on the priorities for the annual training programme and allocated funding for external training. Routine training evaluation systems are in place for internal training.

p.38

There is a good quality training programme to enhance individual skills and to keep

The adoption service keeps all staff abreast of any changes in legislation, guidance and case law relevant to their job. Team Meetings were felt to be a well-established and well- attended forum for professional discussion.

p.38

There is a good quality training programme to enhance individual skills and to keep

Adoption team have been on a range of training which includes management and NVQ training, child protection, contact, attachment and loss, mental health risk assessment, theraplay, race issues and practice, IT training and abuse. Team Managers training has includes management training and Department Of Health task force training.

p.38

There is a good quality training programme to enhance individual skills and to keep

Training planned for next 12 months include birth relative initiated contact, intercountry for staff and panel, advanced skills in direct work with children, attachment styles interview training and training from a specialist adoption solicitor on legislative changes. Divisional training will provide courses on the assessment framework, court skills and life story work. London Borough of Lewisham Adoption Service Page 37

p.38

The intended outcome for the following set of standards is:

• All appropriate records are maintained securely, kept and are accessible when required.

p.39

maintained for each child, prospective and approved adopter with whom the agency

has worked. Key Findings and Evidence Standard met? 2 Comprehensive and accurate case records are maintained for each child, prospective and approved adopters The files reflect a high standard of recording.

p.39

maintained for each child, prospective and approved adopter with whom the agency

Lewisham’s Access to Records and Good Recording practice policy provides guidance to staff in terms of recording and confidentiality. The system for keeping records is congruent with the Looking After Children System/Integrated Children’s System.

p.39

maintained for each child, prospective and approved adopter with whom the agency

Current adoption records are stored in Railex lateral filing cabinets which are fire-resistant. These cabinets are locked at the end of each working day. Closed cases are then transferred from St Paul’s to Central Registry in Catford. There is a dedicated archive in Central Registry for adoption records. They are held in a fireproof lockable room (with consideration being given to upgrading of the doors). The only staff with access to this area are Central Registry staff and Post Adoption Social Workers.

p.39

maintained for each child, prospective and approved adopter with whom the agency

Decisions by supervisors should be recorded on case files. Case discussion in supervision was not consistently recorded on files. Staff should ensure case discussion is consistently recorded on case files.

p.39

way, to other adoption agencies and local authorities with whom it is working to effect

the placement of a child. Key Findings and Evidence Standard met? 2 All requests for information are dealt with in accordance with the access to information policy and guide for general public. The department aims for written record to be shown within forty days. A copy of information is available for a standard fee. The adoption service should ensure recommendations highlighted in Standard 26.2 are included in the relevant policies. London Borough of Lewisham Adoption Service Page 38

p.39

confidentiality and contents of files, including secure storage and access to case files

in line with regulations. Key Findings and Evidence Standard met? 2 Comprehensive access to records policy and good recording policy is in place. Lewisham have adopted the Charter for Open Government in 1986. In addition to complying with the Social care and health case recording standards. These standards incorporates recording practice, principles and purposes of case recording, equal opportunities and management arrangements. Case file audits are completed on a monthly basis by the Team Managers and Operational Manager. Files contained relevant information, practice and content was generally good. Paperwork however was unorganised and files were not useful working documents. The adoption service should ensure that files are maintained in an orderly manner.

p.40

confidentiality and contents of files, including secure storage and access to case files

Complaints are recorded locally within the service and within the Complaints Unit. Human Resources procedures address allegations in relation to staff. Child Protection procedures address allegations in relation to prospective / approved adopters. London Child Protection Procedures are followed. Separate records should be kept for allegations. Complaints were found to be appropriately dealt with a good management response. All adopters however, were not aware of complaints procedure. The adoption service should ensure all adopters are provided with the complaints procedure.

p.40

Up-to-date, comprehensive personnel files are maintained for each member of staff

and member of the adoption panel. Key Findings and Evidence Standard met? 2 Personnel files are maintained for staff. During this inspection staff personnel files were examined by Social Services Inspectorate (SSI).

p.40

Up-to-date, comprehensive personnel files are maintained for each member of staff

Lewisham have the majority of information required for panel member staff. This includes qualifications, experience and CRB checks. The adoption service must ensure personnel information for panel members is maintained in accordance with Schedule 3. Information must include photographic proof of identity, criminal records bureau check, two written references, documentary evidence of relevant qualifications, full employment history with satisfactory evidence of any gaps, if previously worked with children or vulnerable adults verification where practical, of why employment ended. London Borough of Lewisham Adoption Service Page 39

p.40

The intended outcome for the following standard is:

• The premises used by the adoption agency are suitable for the purpose.

p.41

Standard 29 (29.1 – 29.5)

Premises used by the adoption agency are appropriate for the purpose. Key Findings and Evidence Standard met? 2 The adoption team is located on the first floor of a building shared with other child care services. The building is in a central position in the culturally diverse, Deptford High Street. Deptford British Rail and Deptford Bridge Docklands Light Railway stations are within walking distance. Various bus routes are available and there are several public car parks in the vicinity.

p.41

Standard 29 (29.1 – 29.5)

The building is in need of redecoration and refurbishment. The reception area and interview rooms should be more welcoming. Confidentiality is an issue; conversations can be overheard in the interview rooms and conference room. Confidentiality must be observed in these rooms. Files were stored securely in lockable cabinets. The building is adequately protected and insured; however a Disaster Recovery Plan should be developed.

p.41

Standard 29 (29.1 – 29.5)

Lewisham uses the SWIFT computer system and there is on-going work with the Central SWIFT (IT) team in relation to developing the system to meet the needs of an adoption service. The department has a policy, which details security measures relating to computer records. Staff have access to an internet based casework advice system. There is good provision of personal computers for staff. The team printer however is inadequate and the fax does not work. A new printer and fax must be purchased.

p.41

Standard 29 (29.1 – 29.5)

There is a lack of ventilation in team room 6, due to the window being unable to open. This ventilation issue must be addressed. Shelves should be considered for room 8, to provide much needed storage space. London Borough of Lewisham Adoption Service Page 40

p.41

Date

London Borough of Lewisham Adoption Service Page 41

p.43

D.1 Local authority manager’s comments/confirmation relating to the content and

accuracy of the report for the above inspection. We would welcome comments on the content of this report relating to the Inspection conducted 21 January 2004 and any factual inaccuracies:

p.43

D.1 Local authority manager’s comments/confirmation relating to the content and

Please limit your comments to one side of A4 if possible London Borough of Lewisham Adoption Service Page 42

p.43

Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

p.44

Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

p.44

Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

p.44

Action taken by the NCSC in response to the provider’s comments:

YES Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.44

Note:

In instances where there is a major difference of view between the Inspector and the local authority adoption manager, both views will be made available on request to the Area Office.

p.44

report:

Action plan was received at the point of publication YES

p.44

report:

Action plan covers all the statutory requirements in a timely fashion YES

p.44

report:

Action plan did not cover all the statutory requirements and required further discussion NO

p.44

report:

Provider has declined to provide an action plan NO

p.44

Public reports

It should be noted that all NCSC inspection reports are public documents. London Borough of Lewisham Adoption Service Page 43

p.44

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.45