Setting

Service

County Hall Loughborough Road West Bridgford Nottingham NG2 7QP

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Nottingham County Council Fostering Service Page 1

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Name of Authority

Nottingham County Council Fostering Service

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Address

County Hall, Loughborough Road, West Bridgford, Nottingham, NG2 7QP

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Fax No: Address

County Hall, Loughborough Road, West Bridgford, Nottingham, NG2 7QP

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Date of first registration Date of latest registration certificate

Date of last inspection 28/3/03 Nottingham County Council Fostering Service Page 2 Date of Inspection Visit 26th January 2004 ID Code

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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the time of inspection

Nottingham County Council Fostering Service Page 3

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D.3. Provider’s agreement

Nottingham County Council Fostering Service Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the National Care Standards Commission (NCSC) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Nottingham County Council Fostering Service. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Nottingham County Council Fostering Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED.

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INSPECTION VISITS

Nottinghamshire County Council is the eleventh largest shire authority in the country.

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INSPECTION VISITS

The fostering team is located in five district offices with eight team managers and approximately 46 staff.

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INSPECTION VISITS

The service has a dedicated recruitment team that targets specific areas of need.

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INSPECTION VISITS

Diverse and varied ranges of foster care placements are provide by a number of different types of foster care.

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INSPECTION VISITS

These are: • Mainstream placements, i.e. short term, bridging or long term placements. • Support care placements. • Short term breaks for disabled and non- disabled children. • Emergency placements. • Fostering Futures placements (salaried foster carers) • Remand foster care • Child specific or kinship carers.

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INSPECTION VISITS

The fostering service provides support services to birth families.

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INSPECTION VISITS

Children with disabilities permanently living in the community are supported via offering a sitting/befriending service.

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INSPECTION VISITS

The fostering service has approximately 367 approved foster carers and approximately 370 living in foster care at any one time.

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INSPECTION VISITS

The fostering service has several support strategies for foster carers. Nottingham County Council Fostering Service Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) The fostering service has clearly worked hard to address any requirements from the last inspection. The two outstanding requirements are regarding accommodation. The manager has informed the inspectors that plans have been made to re-locate the two offices.

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Questionnaires returned to the National Care Standards Commission

50 from foster carers 19 from young people over the age of eight 26 from placing social workers

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Met

The Statement of Purpose clearly identifies the aims and objectives of the fostering service. The Children’s Guides are excellent. The boxes contain information produced in a child appropriate way in two different formats catering for younger and older children.

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Met

The service manager has been assessed by the National Care Standards Commission to be suitable to manage the fostering service.

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Met

The service has clear lines of management and accountability. The manager is clear regarding her responsibilities and accountability within the service. Several staff informed the inspectors of the manager’s approachability and effective and efficient leadership.

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Met

Foster carers pre- approval training gives prospective foster carers a good quality holistic view on how to positively care and meet the needs of young people. The fostering service use a Fostering Placement Request Form that contains previous history, the child’s needs, parenting issues, risk assessment, addition information and specific references to elements of matching which are taken into consideration before placements are agreed. The fostering service has introduced risk assessment forms that give guidance on how to keep individual young people safe and how to minimise risks. Any transracial or transcommunity placements are supported by mentors as well as supervising social workers. Foster carers informed Inspectors that birth family contact is discussed with the children’s social worker at the start of placements. Evidence was viewed that foster carers receive training on how to work in partnership with birth families. Young peoples’ views are taken

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Met

into account and evidence from speaking to young people indicate, they are happy with the arrangements. 100% of the questionnaires returned by young people indicated that they feel foster carers listen to them. Nottingham County Council Fostering Service Page 7 Foster carers informed Inspectors that some placements are made without completed ‘essential information’, however the manager is addressing this. The foster service has a Corporate Parenting Consultant for Education who supports foster carers to encourage young people in education. The service has good policies and procedure for aftercare (after age 15 years), however foster carers spoken to feel these plans are not started early enough and pathways plans do not always contain complete information.

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1 not met

The recruitment and selection of staff is done centrally within the authority. Not all aspects of schedule 1 of the fostering Services Minimum Standards are met. The manager informed the inspectors that all staff are appropriately qualified and experienced. The team managers feel the staffing levels are good, however they do feel there is a need for more black support workers to enable the black mentors initiative to be successful. Taking into the account, the size and area covered by this fostering service, the service manager has eight team mangers to organise and manage locally each individual area. Regular management meeting enable communication between each area team. Additional training is available to both staff and foster carers. Regular courses and access to NVQ level 3 is available to foster carers. Foster carers informed the inspectors that information given to them throughout the recruitment and assessment process was very

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1 not met

good and informative. They also feel the training received was excellent and addressed issues well. The majority of foster carers spoken to and those that returned questionnaires feel very well supported by the fostering service.

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Met

Nottinghamshire Social Services does maintain for each young person a case record. It is the responsibility of the children’s social worker to keep this file up to date. Nottinghamshire Social Services does have clear policies & procedures guidance on case recording. The fostering social work and the child’s social worker complete a Fostering Placement Request Form that contain all relevant information needed to inform foster carers about the young person. 80% of foster carers who returned questionnaires to the inspectors indicated that they receive adequate information on children’s backgrounds. Managers monitor files, however, the files viewed by the inspectors were not consistent with each other. Layouts were different and evidence could not be found of monitoring on some files.

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Not met

The fostering service is located over five sites. Inspectors viewed each site at the last inspection and found all but two acceptable. The manager and staff informed the inspectors that plans have been made to re-locate both teams, however at the time of this inspection it had not happened.

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1 not assessed, 2 met

The service has a financial department who oversee all accounts held by the fostering service. Nottingham County Council Fostering Service Page 8 Evidence was viewed in the Foster Carer Handbook of up to date annually reviewed, financial information.

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Not met

Nottinghamshire Fostering Service has two separate panels, one in the north of the county and one in the south. Policy & Procedure Guide for Children’s Services should be up dated to reflect that the panel recommend and do not approve foster care applications. Foster carers informed inspectors that they were told at panel that they were approved. The panel need to be clear to foster carers that the panel recommends approval or not but does not make the final decision.

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Met

Foster carers informed inspectors the fostering service has a brilliant provision for short-term fostering for children with disabilities. The only issue being, not enough specialist foster carers, which is possibly due to the very low payments they receive. Inspectors viewed foster carers and children’s files for this service and found them to be at a very high standard. Training is given to foster carers to met child specific needs.

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Met

Inspectors viewed policies and procedures for assessing, approving, supporting and training foster carers. The service does appear to have been sensitive to pre-existing relationships when approving family and friends as foster carers. The service has specific relative training groups that address skills and attitudes similar to mainstream foster carers but acknowledges the need to adapt the course to specific relative’s issues. Nottingham County Council Fostering Service Page 9

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

Nottingham County Council Fostering Service Page 10

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NO

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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STATUTORY REQUIREMENTS

15 23 FS26 The fostering service must ensure sufficient and suitable secure storage is available in all offices. Immediate

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STATUTORY REQUIREMENTS

16 23 FS26 The port-a-cabin offices are not suitable for the ‘home from home’ team. Ensure suitable premises with access for people with disabilities are supplied. January

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Nottingham County Council Fostering Service Page 11

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(Registered Independent Fostering Agencies only)

Providers and managers of registered independent fostering agencies must comply with statutory conditions of their registration. The conditions applying to this registration are listed below, with the inspector's assessment of compliance from the evidence at the time of this inspection.

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Date

Nottingham County Council Fostering Service Page 12

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements and recommendations are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

schedule 1 FS15 All staff working for the fostering service need information in schedule 1 to be on file. November

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STATUTORY REQUIREMENTS

2 23 FS26 The fostering service must ensure sufficient and suitable secure storage is available in all offices. (This requirement was made on the last inspection report. Time scales have been extended.) November

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STATUTORY REQUIREMENTS

3 23 FS26 The port-a-cabin offices are not suitable for the ‘home from home’ team. Ensure suitable premises with access for people with disabilities are supplied. (This requirement was made on the last inspection report. Time scales have been extended.) November

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STATUTORY REQUIREMENTS

4 28 FS30 The foster panel and the Policy & Procedure Guide for Children’s Services need to be clear that the panel make recommendations only and not approval of foster carers July 2004 Nottingham County Council Fostering Service Page 13

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS4 As good practice, foster carers, staff and management should be asked to declare any possible conflicts of interest.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS6 Where foster carers provide their own transport for the young people, the fostering service should ensure it is safe and appropriate to the child’s needs.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS12 All foster carers should be encouraged to complete the weekly diary/sanction sheets

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 FS25 Managers should evidence in files once they have been monitored.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 FS25 Young people should be informed that they may access their records and make additions and comments.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10. Nottingham County Council Fostering Service Page 14

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 8

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities NA Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services NO • Child protection officer NO • Specialist advisor (s) YES • Local Foster Care Association YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child NO

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 26/01/04 Time of Inspection 9.00 Duration Of Inspection (hrs) 7.65 Nottingham County Council Fostering Service Page 15 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Nottingham County Council Fostering Service Page 16

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 The Statement of Purpose clearly identifies the aims and objectives of the fostering service. It addresses all aspects of Standard 1 of the Fostering Services National Minimum Standards. The manager informed the inspectors that the elected members have also approved The Statement of Purpose. The Statement of Purpose is dated and has been reviewed since the last inspection. The National Care Standards have been provided with a copy. The Children’s Guides are excellent. The boxes contain information produced in a child appropriate way in two different formats catering for younger and older children. Activities, books and pencils are within. The Statement of Purpose states it will also provide an interactive website for young people. Not all young people fostered had received this Children’s Guide, as it was very new at the time of the inspection. The manager and staff

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There is a clear statement of the aims and objectives of the fostering service and of

informed the inspectors that it would be distributed as soon as possible. Nottingham County Council Fostering Service Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 The Manager of the fostering service has extensive child care experience and qualifications. At present the manager is undertaking further training in management. Staff at all levels informed inspectors of the positive leadership the manager has over the fostering service.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 The service manager has been assessed by the National Care Standards Commission to be suitable to manage the fostering service. Nottingham County Council Fostering Service Page 18

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 The service has clear lines of management and accountability. Regular management meetings produce established lines of communication over the large area this service covers. Through the departmental policies and procedures, carers, staff and management are clear about their individual accountability. The service has a financial section that oversees all financial procedures. As good practice, the manager has notified the NCSC of serious incidents and child protection issues. The Foster Carers’ Handbook clearly states the financial payments to foster carers and gives advice on payments for wider services. The Foster Carers’ Agreement addresses a list of notifications where foster carers have to inform the service if there is a change in their circumstances. This list covers the majority of issues where a conflict of interests could arise, however as good practice, requesting foster

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There are clear procedures for monitoring and controlling the activities of the

carers inform the fostering service of any conflict of interest would cover any unforeseen circumstances. This statement should also be extended to staff and management.

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See recommendation 1

Number of statutory notifications made to NCSC in last 12 months: 1

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See recommendation 1

Death of a child placed with foster parents. 1

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 0 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. X Serious complaint about a foster parent. X Initiation of child protection enquiry involving a child. X

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to NCSC about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Nottingham County Council Fostering Service Page 19

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 Evidence was viewed of a job description for the manager. The manager is clear regarding her responsibilities and accountability within the service. The foster service staff are clear about who deputises in the absences of the manager. Several staff informed the inspectors of the manager’s approachability and effective and efficient leadership. Nottingham County Council Fostering Service Page 20

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 Homes viewed by inspectors were warm, friendly and well maintained. Staff informed inspectors that before annual reviews, homes are inspected for hygiene, décor and health and safety issues. In cases where a child may have been abused or an abuser in the past, no written evidence was viewed of an assessment process, however the Fostering Placement Request Form and Risk Assessment Form which have been introduced, will address this issue. Inspectors found carers’ files is the process of being updated electronically, however inspectors were informed this is a relatively new system and some may still be manually up dated. The files viewed, contained up to dated health and safety checks. Evidence that the service ensures foster carers have safe transport was not present. Inspector did view policies and procedures on safety checklists and transport provision.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 Foster carers’ pre- approval training gives prospective foster carers a good quality holistic view on how to positively care and meet the needs of young people. Further specific training is available and also through the levels system, foster carers evidence how they have addressed several aspects of caring for children. The policy and guidance on bullying addresses bullying by race, gender, sexual orientation or disability. A Mentoring Scheme: Black and Asian Carers commenced in 2003.The aim is to provide guidance and support to Black & Asian young people, who are “looked after”. Staff informed inspectors this system is going well, however they do have a short fall in mentors. Foster carers evidenced to inspectors the different ways they have encourage young people to develop skills, regardless of ability.

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The fostering service ensures that children and young people, and their families, are

Nottingham County Council Fostering Service Page 21

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 Inspectors viewed policies and procedure on the matching process. The manager informed the inspectors the fostering service now use a Fostering Placement Request Form that contains previous history, the child’s needs, parenting issues, risk assessment, addition information and specific references to elements of matching which are taken into consideration before placements are agreed. Foster carers informed the inspectors that many of the placements are emergency so periods of introduction are not always suitable. Transracial or transcommunity placements are supported by mentors as well as supervising social workers.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 Inspectors were informed that the initial pre-fostering training is clear and addresses basic safe caring, recognising abuse and managing behaviour. Further training is expected of all foster carers as they progress through the levels system. The Foster Carers Handbook contains guidelines on corporal punishment and why it is not acceptable. Recognising signs of abuse and child protection enquires as well as young people missing from care are also addressed. Evidence was viewed of the policy and guidance on bullying. The fostering service has introduced risk assessments forms that give guidance on how to keep individual young people safe and how to minimise risks. Inspectors viewed a centrally collated management system of numbers and outcomes of allegations of neglect or abuse of a child in foster care. These are kept electronically.

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being bullied:

100 % Nottingham County Council Fostering Service Page 22

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 Foster carers informed Inspectors that birth family contact is discussed with the children’s social worker at the start of placements. Evidence was viewed that foster carers receive training on how to work in partnership with birth families. Young peoples views are taken into account and evidence from speaking to young people indicate, they are happy with the arrangements. Carers also informed inspectors the financial costs are supported by the service.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 The Manager informed Inspectors that consultation with young people takes place before reviews, during reviews and on placement feedback forms which are considered in foster carers annual reviews. Foster carers are offered training in ‘effective communication skills’. 100% of the questionnaires returned by young people indicated that they feel foster carers listen to them. The Children’s pack observed by the inspectors gives excellent advise on how to raise concerns or complains in a number of different ways. At the time of the inspection, the pack was new and had not been fully distributed to all young people in foster care.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 Foster carers informed Inspectors that some placements are made without completed ‘essential information’. The manager is addressing this issue. The LAC Essential Information part 1 contains a medical history, however foster carers are unable to maintain this written health record or up date it during the placement. The fostering service does have weekly diary/sanction sheets for each young person where health issues can be included. Foster carers spoken to were not all aware of these sheets. Inspectors were informed that if the child is less than five years old, they may have a ‘red book’ issued by the health service. Inspectors were informed by foster carers that all young people placed are registered with doctors, dentists and opticians and they understand the responsibility that have to ensure young people attend appointments. See recommendation number 3

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training appropriate to her/his age and understanding to enable informed participation

Nottingham County Council Fostering Service Page 23

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 The foster service has a Corporate Parenting Consultant for Education who supports foster carers to encourage young people in education. The service is working towards all young people having personal education plans. IT equipment is available in all foster homes to facilitate home learning and Hamlyn books are provided in some cases when requested. Foster carers informed inspectors that they attend all school functions and support the young people fostered with them through education. Inspectors viewed the ‘Outcome Indicators for Looked After Children’. This information- included children placed in residential care, adopted young people as well as young people in foster placements. Figures indicate the number of young people excluded from school have gone down over the last two years. The Foster Care Agreement addresses the role and responsibilities of foster carers

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child or young person in foster care and ensures that she/he is encouraged to attain

regarding the educational needs of young people in their care. Financial requirements are addressed in the Foster Care Handbook, however this is only uniform and not school trips and equipment.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 The service has good policies and procedure for aftercare (after age 15 years), however foster carers spoken to feel these plans are not started early enough and pathways plans do not always contain complete information. Foster carers can access a specific training course that address ‘leaving care’. The manager informed the inspectors that all foster carers with children placed over that age of 14 years should attend ‘leaving care training’. Foster carers informed inspectors that through the training and support they receive, they are aware that promoting independent living skills to young people that they foster can enable them in later life. Nottingham County Council Fostering Service Page 24

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 2 The recruitment and selection of staff is done centrally within the authority. The manager states all staff are appropriately qualified and experienced. Personnel files viewed by the inspector contained relevant CRB checks, contract of employment and employment history. All files apart from one contained two references. A process needs to be in place to evidence that telephone references take place. No evidence was viewed of qualifications or positive proof of identification. Files did not include recent photographs.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 Taking into the account, the size and area covered by this fostering service, the service manager has eight team mangers to organise and manage locally each individual area. Regular management meeting enable communication between each area team. The team managers spoke positively about the overall manager and stated they feel listened to and supported well by the manager and each other. Monitoring of staff workloads takes place in supervision and team meetings, however social workers do feel under pressure at times. The social workers do feel managers are approachable and supportive. Additional training is available to both staff and foster carers. Regular courses and access to NVQ level 3 is available to foster carers. Staff informed inspectors that the local authority’s training department do not put a lot of focus on foster training for staff, however issues that have been raised have created training,

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Staff are organised and managed in a way that delivers an efficient and effective

for example understanding gay and lesbian issues. Social work staff are also able to access PQ1. The recruitment team appears well organised and able to deal with first contact calls in a prompt and efficient way. The service has a good range of support services for foster carers and young people. They Nottingham County Council Fostering Service Page 25 include medical and educational support. The relationship between fostering social workers and young people’s social workers differs from area to area. Inspectors were given good examples of joint working and positive communication, however negative examples in other locations were also given. Staff informed the inspectors they have copies and understand the department’s policies and procedures on grievances and disciplinary matters, equal opportunities and health and safety.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 The manager informed the inspectors that all staff are appropriately qualified and experienced. The team managers feel the staffing levels are good, however they do feel there is a need for more black support workers to enable the black mentors initiative to be successful. To provide young people with choices of foster placements, more foster carers are required. The recruitment team aim to recruit a range of carers to meet the needs of young people and where possible provide choice. Foster carers informed the inspectors that information given to them throughout the recruitment and assessment process was very good and informative. They also feel the training received was excellent and addressed issues well. The Foster Care Agreement indicates the training all foster carers need to undertake before approval is considered. This list covers all aspects of standard 17.7 of The Fostering Service

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 The service is equipped with the policies and procedures of the local authority. There is sound employment practice that encompasses support, supervision, personal development plans and training. Nottingham County Council Fostering Service Page 26

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Fostering social workers informed inspectors they feel foster training does not have much focus and suitable courses are difficult to access. PQ 1 and in-service training is available, however the team managers expressed the difficulties they have covering workloads to enable training. The manager informed inspectors that staff receive Personal Development Plans which address training needs. Foster carers stated joint training has taken place in the past. Support social workers informed inspectors that they have found joint training very valuable mainly when young peoples social workers are also involved.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 Staff informed Inspectors that they do have job descriptions out-lining their duties and responsibilities. Staff are aware of the local authority and the fostering service’s policies and procedures. Inspectors viewed personnel files, which carried copies of job descriptions. Inspectors viewed files that evidenced the staff received supervision regularly and planned. The manager informed inspectors that staff receive personal development plans and annual appraisals. Staff informed inspectors that regular staff and team meetings take place.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 The service has a support strategy that out lines several ways the foster carers are supported by the service. This is clearly addressed in the Foster Carers Handbook and The Statement of Purpose. Foster carers informed inspectors that supporting social workers are very good. The service has an out of hours system that operates up to 10.00pm each evening, relative support groups, children who foster groups, independent advice services, registration with Fostering Network, Child and Adolescent Mental Health Services, advice and involvement from the Corporate Parenting Consultant regarding education for young people, IT equipment, Youth Service Co-ordinators Looked After Health Services, Family Resource Workers and several support groups. Support Social workers informed inspectors that relationships with EDT could be improved to

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Standard 21 (21.1 - 21.6)

support foster carers. Supporting social workers prepare annual review reports and support foster carers at reviews. Nottingham County Council Fostering Service Page 27

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 The majority of foster carers spoken to and those that returned questionnaires feel very well supported by the fostering service. The revised Foster Care Agreement complies with Schedule 5 of the Fostering Services National Minimum Standards. It addresses the leaflets that form the policies and procedures in the Fostering handbook. Foster Carers sign to say they have received and understood them. On the whole foster carers feel their supervising social workers do supervise them well, however not all are given signed supervision notes to keep. Practical support is well defined in the Statement of Purpose however, foster carers spoken to do feel the respite care could be improved.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 The manager informed inspectors, initial pre-fostering training is given to all foster carers. Documentation indicated that on going training is accessible to all carers at convenient times and venues. Training is encouraged and promoted by the levels system that enables foster carers to financially as well as knowledgably progress. Foster carers’ annual reviews address training and development needs. Eight foster carers per annum are funded to undertake NVQ level 3 in childcare. Nottingham County Council Fostering Service Page 28

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 Nottinghamshire Social Services does maintain for each young person a case record. It is the responsibility of the children’s social worker to keep this file up to date. Nottinghamshire Social Services does have clear policies & procedures guidance on case recording. The fostering social work and the child’s social worker complete a Fostering Placement Request Form that contain all relevant information needed to inform foster carers about the young person. 80% of foster carers who returned questionnaires to the inspectors indicated that they receive adequate information on children’s backgrounds. Foster carers informed inspectors that they do encourage young people to reflect and understand past events. The manager informed inspectors that foster carers are provided with a secure box to store information in safety. Nottingham County Council Fostering Service Page 29

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 2 Separate records were viewed for foster carers, young people, staff, complaints and allegations. Complaints and allegations are also kept electronically. Foster carers’ files contain a sheet where concerns and allegations can be recorded. Managers monitor files however, the files viewed by the inspectors were not consistent with each other. Layouts were different and evidence could not be found of monitoring on some files. The files viewed were legible, clearly expressed and non-stigmatising. The inspector could not find information in the Children’s Guide pack that informed young people of the right to view their file if requested. Information was evident in the Foster Carers Handbook that foster carers can access their files. No evidence was viewed of young people or foster carers making additions to their files.

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See recommendation numbers 4 & 5

Number of current foster placements supported by the agency: 423 Number of placements made by the agency in the last 12 months: 1064

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months:

Number of new foster carers approved during the last 12 months: 49 Number of foster carers who left the agency during the last 12 months: 42

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Maximum £

134.44 Nottingham County Council Fostering Service Page 30

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 2 The fostering service is located over five sites. Inspectors viewed each site at the last inspection and found all but two acceptable. Newark offices did not have sufficient secure storage and working space for social workers. The Home from Home team occupied a port- a-cabin in a car park that was totally unsuitable for the purpose, as people with disabilities could not access the port-a-cabin. The manager and staff informed the inspectors that plans have been made to re-locate both teams, however at the time of this inspection it had not happened. Other locations were of a good standard.

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inspection report.)

Nottingham County Council Fostering Service Page 31

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 9 This standard is not applicable.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The service has a financial department who oversee all accounts held by the fostering service.

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 Evidence was viewed in the Foster Carer Handbook of up to date annually reviewed, financial information. Issues surrounding payments from different budgets are being addressed by the fostering service. This will make it easier for foster carers to claim knowing there is one central person to put claims to. Foster carers informed inspectors that they feel that Nottinghamshire Fostering Service is not as financially competitive as other authorities and the private sector. Foster carers informed inspectors that they have had occasions where young people have stolen from them. At present the fostering service does not have a policy on theft from foster carers. Foster carers feel this is an issue. Many have found themselves in situations where they have been out of pocket and unsure what to do about it.

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cost of caring for each child or young person placed with him or her. Payments are

Nottingham County Council Fostering Service Page 32

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 2 Nottinghamshire Fostering Service has two separate panels, one in the north of the county and one in the south. The inspector observed one of the two panels and found it to be professional; child centred and monitored well the standard of carers and associated documentation. Medical advice is available to the panel members and each panel has a member with educational expertise. During the interview with the panel chair, it was clear to the inspector that the chair is kept up to date with the needs of young people and the different types of foster carers required, meeting these needs. Inspectors were informed of the training that has taken place and further training that is planned for the panel members. Some of these training sessions have been with social workers. Policy & Procedure Guide for Children’s Services should be up dated to reflect that the panel

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Fostering panels have clear written policies and procedures, which are implemented

recommend and do not approve foster care applications. Foster carers informed inspectors that they were told at panel that they were approved. The panel need to be clear to foster carers that the panel recommends approval or not but does not make the final decision.

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See requirement number 4

Nottingham County Council Fostering Service Page 33

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3 Foster carers informed inspectors the fostering service has a brilliant provision for short-term fostering for children with disabilities. The only issue being, not enough specialist foster carers, which is possibly due to the very low payments they receive. Inspectors viewed foster carers and children’s files for this service and found them to be at a very high standard. Training is given to foster carers to met child specific needs. The medical input is very high and the whole team record information well. Nottingham County Council Fostering Service Page 34

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3 Inspectors viewed policies and procedures for assessing, approving, supporting and training foster carers. The service does appear to have been sensitive to pre-existing relationships when approving family and friends as foster carers. The service has specific relative training groups that address skills and attitudes similar to mainstream foster carers but acknowledges the need to adapt the course to specific relative’s issues. Foster carers informed the inspectors that at present, child specific carers can not progress up the levels to receive more finances regardless of the training they attend or difficulties they face with the care of young people they have placed. Nottingham County Council Fostering Service Page 35

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Date

Nottingham County Council Fostering Service Page 36

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 26 th January 2004 of Nottinghamshire County Fostering Service and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Nottingham County Council Fostering Service Page 37

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Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

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Action taken by the NCSC in response to the provider’s comments:

YES Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion NO

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report:

Provider has declined to provide an action plan NO

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Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. Nottingham County Council Fostering Service Page 38

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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relating to the inspection conducted on the above date(s) and that I agree with

the statutory requirements made and will seek to comply with these.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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