Setting

Adoption Service

Grosmont Resource Centre 20 Grosmont Close Redcar Cleveland TS10 4PJ

p.1

Adoption Service

10th November 2003 Local Authority Adoption Services

p.1

Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

p.2

Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

p.2

The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

p.2

Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.2

The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Redcar & Cleveland Borough Council Adoption Service Page 1

p.2

Name of Local Authority

Redcar & Cleveland Borough Council Adoption Service

p.3

Headquarters Address

Grosmont Resource Centre, 20 Grosmont Close, Redcar, Cleveland, TS10 4PJ

p.3

Address

Grosmont Resource Centre, 20 Grosmont Close, Redcar, Cleveland, TS10 4PJ

p.3

service

Redcar & Cleveland Borough Council Adoption Service Page 2 Date of Inspection Visit 10th November 2003 ID Code

p.4

inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

p.4

the time of inspection

Redcar & Cleveland Borough Council Adoption Service Page 3

p.5

D.3. Provider’s agreement

Redcar & Cleveland Borough Council Adoption Service Page 4

p.6

INTRODUCTION TO REPORT AND INSPECTION

Local authority adoption services are subject to inspection by NCSC, to establish if the service is meeting the National Minimum Standards for Local Authority Adoption Services and the requirements of the Care Standards Act 2000, the Adoption Act 1976 as amended, the Adoption Agencies Regulations 1983 as amended and the Local Authority Adoption Service (England) Regulations 2003.

p.6

INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Redcar & Cleveland Borough Council Adoption Service. The inspection findings relate to the National Minimum Standards for Local Authority Adoption Services published by the Secretary of State under sections 49 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

p.6

INSPECTION VISITS

Inspections will be undertaken in line with the regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The inspection methods used in the production of this report are set out in Part B. Pre- inspection information, and the manager’s written self-evaluation of the service, have also been taken into account. The report represents the inspector's findings from the evidence found at the specified inspection dates. Redcar & Cleveland Borough Council Adoption Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Redcar and Cleveland adoption service is provided by social workers from the Permanency Team. It works closely with and is part of the local consortium group. The team is based separately from the social services department. The team consists of a Manager, three full- time permanency social workers and a part-time clerk.

p.6

INSPECTION VISITS

The Permanency Team’s objective is to prepare, assess and support adopters and to provide Children Looked After with suitable, permanent substitute families within acceptable timescales. Redcar & Cleveland Borough Council Adoption Service Page 6

p.7

INSPECTOR’S SUMMARY

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) Redcar and Cleveland Adoption Service is a good service that provides positive outcomes for children and young people.

p.8

Statement of Purpose standard 1 (not met)

The Statement of Purpose is clear and informative, however needs to be accessible to people with communication difficulties. The Statement of Purpose needs to be approved by the Authorities Executive Committee to meet this standard. The BAAF children’s guide is used by the service and the publication has been expanded to include useful additions about Redcar and Cleveland’s permanency team, the complaints procedure and the advocacy and Children’s Rights Service.

p.8

Securing and promoting children’s welfare standard 2 (met)

The Placing Social Workers informed Inspectors through the questionnaires and interviews that the matching of adopters to children is excellent. They feel the forms F’s accurately describe the adopters which has enabled children to be matched with adopters that best meet their assessed needs. The matching report is detailed and through and addressed short falls and children’s views well. The matching performa used is excellent.

p.8

Prospective and approved adopters standard 3 to 6 (standards met)

Prospective adopters and adopters informed Inspectors of the positive response they received from Redcar and Cleveland adoption service. Enquiries were dealt with promptly and the information pack explained very well the processes. The approval process inspected was thorough and formal. There are 4 days of preparation training. These are linked with other local authorities to ensure prospective adopters can access preparation groups close by to ensure timescales are adhered to. Through the preparation group and home study the link worker builds up the relationship with the adopter, this enables them to support the adopter to continue the child’s life storybook and create memory boxes. The adopters informed the Inspectors that post adoption training is available and they are encouraged to attend. Evidence that adopters were well prepared in advance of children coming to live with them was seen. Redcar & Cleveland Borough Council Adoption Service Page 7

p.8

Birth Parents and Birth Families standards 7 to 9 (standards met)

Births parents can access and be referred to the support service offered by ‘After Adoption’. Redcar and Cleveland have negotiated a contract with them. The post adoption counselling supports birth families to write letters in workshops or individually. Before placements are made, adopters sign an agreement for letterbox contact between children and birth families. The agency promotes post-adoption contact by operating a trigger system to send reminders when contact letters are due.

p.9

Adoption panels and Agency decisions standards 10 to 13 (standards met)

The Inspector viewed previous panel minutes and confirmed all adoption panels had been properly constituted. The panel members have suitable qualities and experience. Evidence was viewed of the training the members have received over the last 12 months. It consisted of approximately 5 days and addressed aspects of law and relevant information for permanency panels. The Permanency Team operate an excellent practice of recording recommendations and further recommendations in a letter to the Decision Maker as well as in the minutes. A similar letter is then sent to the adopters.

p.9

Fitness to provide or manage an adoption agency standards 14 &15 (standards met)

Redcar and Cleveland Borough Council ensure, through the interview process the manager of the adoption service is suitable for the post. The Permanency Manager has an MSc in Applied Social Studies/Dip Sw and several years experience in social work. In November 2003 she will be commencing a management qualification - MBA.

p.9

standards met)

The agency is run in accordance with its statement of purpose and is managed efficiently. Roles are clear and lines of communication are reported by all staff to be good. The adoption agency needs to put in place written procedures that cover all aspects of 16.7 National Minimum Standards. The Permanency Panel have Panel Guidance. The medical advisor to the adoption team is also a panel member. A written protocol is required governing the engagement. Staff informed the Inspectors that the Legal Advisor is supportive, approachable and knowledgeable. However the service does not have clear written procedures for monitoring and controlling the activities of the Adoption Service. The medical advisor to the adoption team is also a panel member. A written protocol is required governing the engagement. Staff informed the Inspectors that the Legal Advisor is supportive, approachable and knowledgeable.

p.9

Employment and management of staff standards 19 to 24 (4 standards met)

All Redcar and Cleveland adoption service permanent social workers hold a DipSw qualification. The permanency team have no unqualified supervising social workers. 100% hold the PQ1 award and 66% hold the full Child Care Award. Staff are managed in a way which delivers an efficient and effective service. Through team meetings, supervision, appraisals and ensuring policies are known and followed. The Manager needs to ensure all staff have written contracts, job description and conditions of service which comply with the General Social Care Council (England). Staff informed the Inspectors that they are members of BAAF and able to access the many publications produced. The links formed within the consortium also promote a wider knowledge base. Redcar & Cleveland Borough Council Adoption Service Page 8

p.9

Records standards 25 to 28 (2 standards met)

The standard of the files viewed were high. All staff files are held in the personnel department. During the inspection, all confidential files were stored securely however, a clear written policy on service user access to files is required. The Manager audits the files during supervision and signs them off. The Quality Assurance Officer also undertakes case audits.

p.10

Records standards 25 to 28 (2 standards met)

The Manager informed Inspectors that the service is at present writing policies and procedural guidance covering all aspects of 26.2 of the Nation Minimum Standards.

p.10

Fitness of Premises Standard 29 (not met)

The premises used by the adoption agency are accessible during office hours, however are not identifiable. Internally the building is clean tidy and spacious. All records are kept in a lockable room in locked filing cabinets. Family placement social workers expressed their frustration over the lack of email and computer facilities that impacts on efficient communication with Placing Social Workers. The Manager informed the Inspectors that the premises are adequately insured, however they do need to put in place a disaster recovery plan. Reports and Notifications to the Local Authority and Secretary of State

p.10

Fitness of Premises Standard 29 (not met)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

p.10

Fitness of Premises Standard 29 (not met)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's adoption service satisfies the regulatory requirements:

p.10

Fitness of Premises Standard 29 (not met)

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their adoption service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice:

p.10

Fitness of Premises Standard 29 (not met)

NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act 2000 of a failure by a Local Authority adoption service to satisfy regulatory requirements which is not considered substantial:

p.10

Fitness of Premises Standard 29 (not met)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority adoption service:

p.10

The grounds for the above Report or Notice are:

Redcar & Cleveland Borough Council Adoption Service Page 9 One requirement. Redcar & Cleveland Borough Council Adoption Service Page 10

p.11

(Not relevant at first NCSC inspection)

Requirements from last Inspection visit fully actioned? NA

p.12

STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000, the Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003. No. Regulation Standard Required actions Timescale for action

p.12

Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Redcar & Cleveland Borough Council Adoption Service Page 11

p.12

STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate officer of the Local Authority is requested to provide the Commission with an action plan, which indicates how requirements and recommendations are to be addressed. This action plan is shown in Part D of this report.

p.13

STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Adoption Act 1976, the Adoption Agencies Regulations 1983, the Local Authority Adoption Service (England) Regulations 2003 or the National Minimum Standards for Local Authority Adoption Services. The Authority is required to comply within the given time scales in order to comply with the Regulatory Requirements for adoption services. No. Regulation Standard * Requirement Timescale for action Adoption Agencies regulations LA26 The service needs to have in place written guidance on, access to records and disclosure of information. Redcar & Cleveland Borough Council Adoption Service Page 12

p.13

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 LA1 1. The Statement of Purpose should to be presented for approval to the Council Executive Committee for approval.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2. Evidence is required on how the service will make the Statement of Purpose and the Children’s Guide available for people with communication difficulties.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 LA16 Arrangements for deputising in the absence of the Manager should to be clear.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 LA16 Guidance should be in place for staff requiring them to declare possible conflicts of interest.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 LA16 Written guidance should be in place for all aspects of 16.7 National Minimum Standards.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 LA17 Written procedures are needed for monitoring and controlling the activities of the adoption service.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 LA18 The Medical Advisor should have a written protocol governing their terms of engagement.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 LA20 IT equipment should be sufficient for the purpose of the adoption team.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 LA20 All staff should have written contracts, job description and conditions of service that comply with the General Social Care Council.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

9 LA26 Policies and procedures should be in place covering all aspects in standard 26

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 LA27 A written policy on access to files should be in place.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 LA29 The premises should be identifiable from the outside.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

12 LA29 The Manger should have a disaster recovery plan.

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

• Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. LA10 refers to Standard 10. Redcar & Cleveland Borough Council Adoption Service Page 13

p.14

PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report

p.15

PART B INSPECTION METHODS & FINDINGS

Placing authority survey YES Placing social worker survey YES Prospective adopter survey YES Approved adopter survey YES Birth parent / birth family member survey YES Checks with other organisations and Individuals • Directors of Social services YES • Specialist advisor (s) YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with adopters and prospective adopters YES • Interview with birth parents YES • Interview with birth family members NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of adoption panel YES Inspection of policy/practice documents YES Inspection of records (personnel, adopter, child, complaints, allegations) YES

p.15

PART B INSPECTION METHODS & FINDINGS

Date of Inspection 10/11/03 Time of Inspection 10:00 Duration Of Inspection (hrs) 70 Number of Inspector days 4 Additional Inspection Questions: Certificate of Registration was displayed at time of inspection NA The certificate of registration accurately reflected the situation in the service at the time of inspection NA

p.15

PART B INSPECTION METHODS & FINDINGS

Total Number of staff employed (excluding managers) 4 Redcar & Cleveland Borough Council Adoption Service Page 14 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.15

PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

p.16

PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable on this occasion. “X” is used where a percentage value or numerical value is not applicable. Redcar & Cleveland Borough Council Adoption Service Page 15

p.16

The intended outcome for the following standard is:

• There is clear written statement of the aims and objectives of the adoption

p.17

There is a clear written statement of the aims and objectives of the adoption agency

which describes accurately what facilities and services they provide. Key Findings and Evidence Standard met? 2 Redcar and Cleveland permanency team have in place a Statement of Purpose that is clear and informative. The agency needs to evidence how communication of the Statement of Purpose and children’s guide will be addressed when communication difficulties arise. The children’s guide used is the BAAF publication with useful additions addressing Redcar and Cleveland’s permanency team, the complaints procedure, advocacy and how to contact the Permanency Team and Children’s Rights Director. At present this guide is in draft. The Statement of Purpose has been approved by the Children’s Management Team, however is awaiting approval from the Council’s Executive Committee.

p.17

executive side of the council?

Is there a children’s guide to adoption? YES

p.17

information required by Standard 1.4?

YES Redcar & Cleveland Borough Council Adoption Service Page 16

p.17

The intended outcome for the following set of standards is:

• The needs and wishes, welfare and safety of the child are at the centre of the adoption process.

p.18

effective strategies to recruit sufficient adopters to meet the needs of the range of

children waiting for adoption locally. Key Findings and Evidence Standard met? 4 At the time of the inspection, the adoption agency had in draft, a written recruitment plan for recruiting sufficient adopters. The Placing Social Workers informed Inspectors through the questionnaires and interviews that the matching of adopters to children is excellent. They feel the Forms F’s accurately describe the adopters which has enabled children to be matched with adopters that best meet there assessed needs. The matching report is detailed and through and addressed short falls and children’s views well. The Performa used is excellent. Ethnic and cultural background, religion and language are assessed. The Manager informed Inspectors that 100% are matched appropriately; this can also be said for sibling groups. Inspectors observed the panel and found it to be very child centred. Adopters were able to put across their views and feelings. Form E’s considered care plans and written

p.18

effective strategies to recruit sufficient adopters to meet the needs of the range of

assessments. Panel members addressed the thoughts and feelings of other children within the household. Views were also sought of the children matched with adopters.

p.18

In the last 12 months:

How many children were identified as needing adoptive families? 11 How many children were matched with adopters? 4 How many children were placed with the service’s own adopters? 4 How many children were placed with other services’ adopters? 5 How many children were referred to the Adoption Register? X

p.18

adopters does this represent?

100 % How many sibling groups were matched in the last 12 months? 1

p.18

waiting for a match to be identified?

Redcar & Cleveland Borough Council Adoption Service Page 17

p.19

The intended outcome for the following set of standards is:

• The adoption agency recruits and supports sufficient adopters from

p.19

diverse backgrounds, who can offer children a stable and permanent home

to achieve a successful and lasting placement.

p.19

about the preparation, assessment and approval procedure and that they will be

treated fairly, openly and with respect throughout the adoption process. Key Findings and Evidence Standard met? 3 Prospective adopters and adopters informed Inspectors of the positive response they received from Redcar and Cleveland adoption service. Enquiries were dealt with promptly and the information pack explained very well the processes. Inspectors viewed the introduction pack and found it to be well presented, welcoming without prejudice and informative. A clear explanation was given for each stage from preparation to approval. Throughout the reader is requested to contact the permanency team if unsure of any aspect. Prospective adopters informed Inspectors that they were able to discuss issues with adopters with children in place throughout the preparation training. They all expressed how useful this was. The information pack did not contain any information on inter-country adoption, however the

p.19

about the preparation, assessment and approval procedure and that they will be

agency do offer professional advice and counselling and will under take home study reports and assessments. Redcar and Cleveland Panel can then approve them prior to being forwarded to the Department of Health. The Manager informed Inspectors that the inter-agency information pack is complete, however is awaiting approval. Information regarding children who’s plan is adoption is contained within the consortium, National Adoption register and on Form E. Redcar & Cleveland Borough Council Adoption Service Page 18

p.19

Prospective adopters are involved in a formal, thorough and comprehensive

assessment, preparation and approval process. Key Findings and Evidence Standard met? 3 The approval process inspected was thorough and formal. There are 4 days of preparation training. These are linked with other local councils to ensure prospective adopters can access the groups close by when necessary and within a suitable timescale. The adopters interviewed felt it was useful and said the timing and venues were convenient. All training is undertaken within an anti discriminatory framework. At the end of the sessions, participants are asked to complete an assessment form to comment on the group. The permanency team evaluate the assessments and the Team Manager evaluates the process. The abilities of prospective adopters in relation to caring for children in an appropriate manner is fully assessed in the home study and detailed in the form F. The form Fs inspected were thorough. The permanancy team undertakes personal and employers references, witness statements,

p.20

Prospective adopters are involved in a formal, thorough and comprehensive

health and safety checklist, pet questionnaires, contact ex partners, medical information and all statutory checks including Criminal Records Bureau. The reason for the checks is detailed in the adoption guide. Adopters do not start having an assessment until the checks are returned and are satisfactory. Adopters interviewed felt they had been kept informed through their Link Worker of the process. Redcar & Cleveland Borough Council Adoption Service Page 19

p.20

introduction and placement process, as well as any support to facilitate this they may

need. This will include the role of the Adoption Register for England and Wales. Key Findings and Evidence Standard met? 3 Within the introduction pack, prospective adopters are given clear written information on the matching process. Adopters also informed Inspectors that their Link Workers explained the processes very well to them and answered any questions. Prospective adopters are given Forms E’s on suitably matched children. Families are first sought within Redcar and Cleveland, however if no suitable match is found, the northeast consortium is approached. The Permanency team also refers to the National Adoption Register. Matching reports are completed and link meetings set up once a match has been made. The Adoption service has in place written agreements that are made regarding the adopters informing Redcar and Cleveland Social Services of the death of an adopted child. Adopters informed Inspectors that providing information for children is discussed in the

p.21

introduction and placement process, as well as any support to facilitate this they may

preparation groups. Once a prospective match has been made, the adopters design an information book for that child, taking into account age and ability. The information provided is presented child appropriate in several different ways, letter, book, photos, video etc.

p.21

Adoption Register?

YES Redcar & Cleveland Borough Council Adoption Service Page 20

p.21

Adoptive parents are helped and supported to provide stable and permanent homes

for the children placed with them. Key findings and evidence Standard met? 3 Through the preparation group and home study the link worker builds up the relationship with the adopter, this enables them to support the adopter to continue the child’s life storybook and create memory boxes. The adopters informed the Inspectors that post adoption training is available and they are encouraged to attend. Evidence was viewed of a clear strategy to prepare adopters in advance for a child coming to live with them. This included the continued support from the link worker, a link meeting, support from the child’s social worker, timetable of introductions and financial support. The manager informed the Inspector that information, support and advice regarding overseas placement is at present being produced. Adopters informed inspectors that through preparation training and support from the link worker safekeeping of information, racism and discrimination and promoting a child’s identity

p.22

Adoptive parents are helped and supported to provide stable and permanent homes

have been addressed. Where difficulties arise in placements or there is an adoption breakdown, disruption meetings are held. Throughout adopters are supported.

p.22

Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopter applications started in the last 12 months 10

p.22

Adoptive parents are helped and supported to provide stable and permanent homes

Number of adopters approved in the last 12 months 6

p.22

last 12 months

Number of adopters approved but not matched 6

p.22

last 12 months

Number of adopters referred to the Adoption Register 10

p.22

and adoption, in the last 12 months?

Redcar & Cleveland Borough Council Adoption Service Page 21

p.23

The intended outcomes for the following set of standards are:

• Birth parents are entitled to services that recognise the lifelong

p.23

implications of adoption. They will be treated fairly, openly and with

respect throughout the adoption process.

p.23

Standard 7 (7.1 – 7.5)

The service to birth parents recognises the lifelong implications of adoption. Key Findings and Evidence Standard met? 3 Births parents are supported by ‘After Adoption’, Redcar and Cleveland have negotiated a contract with them. The post adoption counselling supports birth families to write letters in workshops or individually. Birth parents informed Inspectors of the emotional difficulties they faced during the adoption process and how they did not feel listened to, however evidence on Forms E’s indicated the birth parents views.

p.23

Birth parents and birth families are enabled to contribute to the maintenance of their

child’s heritage. Key Findings and Evidence Standard met? 3 Before placements are made, adopters sign an agreement for post box contact between children and birth families. The agency promotes this contact by sending reminder letters when contact is due. Birth parents stated after the legal process was complete, they felt more able to contribute to the life story work and did feel able to meet the adopters, where appropriate. Redcar & Cleveland Borough Council Adoption Service Page 22

p.23

includes providing information about local and national support groups and services

and helping birth parents to fulfil agreed plans for contact. Key Findings and Evidence Standard met? 3 ‘After adoption’ support adopted people, birth parents and relatives and siblings. Inspectors viewed several leaflets that outlined the support given. Children’s social workers and link workers are also able to give support to birth parents and children. Redcar and Cleveland Permanency Team were at the time of the inspection, addressing the requirements of the Adoption Support Regulations. Redcar & Cleveland Borough Council Adoption Service Page 23

p.24

The intended outcomes for the following set of standards are:

• Each adoption agency has an adoption panel which is organised efficiently

p.25

children suitable for adoption, the suitability of prospective adopters and

the matching of children and approved adopters.

p.25

children suitable for adoption, the suitability of prospective adopters and

• The adoption agency’s decisions are made to promote and safeguard the welfare of children.

p.25

Adoption panels have clear written policies and procedures about the handling of

their functions and ensure that they are implemented. Key Findings and Evidence Standard met? 3 The adoption services permanency panel has clear written procedures in line with (10.2) National Minimum Standards. They are used in conjunction with BAAF publication ‘Effective Panels’. The panel chair gives feedback on the quality of information presented to panel and social workers interviewed confirmed this was the case. Any typing errors within the reports are minuted and followed up to ensure they are corrected. This excellent practice ensures children’s Forms E’s are filed without mistakes. Panel minutes evidence that prospective adopters are given the opportunity to attend panel and ask questions. Redcar & Cleveland Borough Council Adoption Service Page 24

p.25

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

for the overseas country. Key Findings and Evidence Standard met? 4 The Inspector viewed past panel minutes and clarified all adoption panels have been properly constituted. The panel members have suitable qualities and experience. Evidence was viewed of the training the members have received over the last 12 months. It consisted of approximately 5 days and addressed aspects of law and relevant information for permanency panels. The adoption service has an informative Panel Induction Pack that includes confidentiality and contract agreements to sign, personnel information required including CRB checks and the general expectations of panel members including observing before becoming an active panel member. Evidence was viewed of a questionnaire for new panel members, requesting feedback on induction and training. This is an excellent monitoring tool. The Service also has procedures for the permanency panel and policy for permanency

p.26

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

planning. The Legal Advisor has a written contract with Redcar and Cleveland Borough Council to provide a comprehensive legal service and be legal advisor to the panel. Legal issues surrounding inter-country adoption can be discussed.

p.26

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Is the panel a joint panel with other local authorities? NO

p.26

to avoid delays in the consideration of prospective adopters and matching children

and adopters. Key Findings and Evidence Standard met? 4 Permanency Panels are conducted monthly in an efficient and organised way. Panel members receive all relevant information approximately two weeks in advance. The Panel Chair views the information first to ensure it is complete before it goes to panel members. The minutes of the panel meeting are informative and addressed by the panel at the next meeting to ensure accuracy. The Permanency Team operate an excellent practice of recording recommendations and further recommendations in a letter to the Decision Maker as well as in the minutes. A similar letter is then sent to the adopters. Redcar & Cleveland Borough Council Adoption Service Page 25

p.26

recommendation of the adoption panel and promotes and safeguards the welfare of

the child. Key Findings and Evidence Standard met? 4 Information viewed during the inspection states that the Agency Decision Maker makes the decision without delay after taking into account the recommendations from the panel. All panel papers are sent to the Agency Decision Maker prior to the panel meeting. The Chair meets after the panel with the Decision Maker and within seven days. Panel advisors may also attend if required. Inspectors observed social workers informing adopters of the recommendations. The Agency sends an excellent letter addressing the recommendation and the approval to the adopters. Adoptions spoken to informed Inspectors that the do receive a letter after they have been to panel. The Manager informed Inspectors that the child’s social worker informs the child of the decision made. The adoption agency will write a letter to the parent /guardian informing them of the decision made, this letter is sent to the field social worker for them to share with the

p.27

recommendation of the adoption panel and promotes and safeguards the welfare of

individual. Redcar & Cleveland Borough Council Adoption Service Page 26

p.27

The intended outcomes for the following set of standards are:

• The adoption agency is provided and managed by those with the appropriate

p.28

The people involved in carrying on and managing the adoption agency:

• possess the necessary knowledge and experience of child care and

p.28

adoption law and practice and

• have management skills and financial expertise to manage the work

p.28

efficiently and effectively and

• ensure that it is run on a sound financial basis and in a professional manner. Key Findings and Evidence Standard met? 3 The Permanency Manager has an MSc in Applied Social Studies/Dip Sw and several years experience in social work. In November 2003 she will be commencing a management qualification - MBA. Staff informed the Inspectors that the Manager exercises effective leadership. The Manager’s job description has been recently up dated.

p.28

voluntary organisation or business concerned with safeguarding and promoting the

welfare of children. Key Findings and Evidence Standard met? 3 Redcar and Cleveland Borough Council ensure, through the interview process the manager of the adoption service is suitable for the post. References and CRB checks are completed and Inspectors were informed the personnel department ensure CRB checks are reviewed every three years. Redcar & Cleveland Borough Council Adoption Service Page 27

p.28

The intended outcomes for the following set of standards are:

• The adoption agency is organised and managed efficiently, delivering a good quality service and avoiding confusion and conflicts of role.

p.29

Standard 16 (16.1 – 16.7)

The adoption agency is managed effectively and efficiently. Key Findings and Evidence Standard met? 2 The agency is run in accordance with its statement of purpose and is managed efficiently. Roles are clear and lines of communication are reported by all staff to be good. The adoption service needs to put in place clear arrangements to identify the person in charge when the manager is absent. There is panel guidance requiring members to declare possible conflicts of interest, however guidance is also required for staff members. Redcar and Cleveland Borough Council have in place substantial policies and procedures regarding equal opportunities and anti-discriminatory practice. The adoption agency needs to put in place written procedures that cover all aspects of 16.7 National Minimum Standards.

p.29

Number of the above complaints which were substantiated

X Redcar & Cleveland Borough Council Adoption Service Page 28

p.29

There are clear written procedures for monitoring and controlling the activities of the

adoption agency and ensuring quality performance. Key Findings and Evidence Standard met? 2 The elected Members of the council receive a six monthly report on the adoption services achievements. Files/cases are audited quarterly and findings presented to the Permanency Panel. The Permanency Panel have Panel Guidance, however the service does not have clear written procedures for monitoring and controlling the activities of the Adoption Service. The Permanency Panel has an Elected Member and independent members that sit on the panel, which enables it to independently scrutinise all assessments and judgements made about children being considered for adoption and those relating to prospective adoptive parents.

p.30

The adoption agency has access to specialist advisers and services appropriate to its

needs. Key Findings and Evidence Standard met? 2 The medical advisor to the adoption team is also a panel member. A written protocol is required governing the engagement. The Medical Advisor is suitably qualified and registered. Staff informed the Inspectors that at times they do find it hard to approach the Medical Advisor. The Legal Advisor has a contract with Redcar and Cleveland Borough Council. Part of his role is to provide advise to the Permanency Panel. Staff informed the Inspectors that the Legal Advisor is supportive, approachable and knowledgeable. Within the consortium, BAAF and ‘After Adoption’, Redcar and Cleveland Adoption Services are able to access other specialisms according to needs.

p.30

See recommendation number 6

Redcar & Cleveland Borough Council Adoption Service Page 29

p.31

The intended outcome for the following set of standards is:

• The people who work in the adoption agency are suitable to work with children

p.31

Anyone working in or for the adoption agency are suitable to work with children and

young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 All Redcar and Cleveland adoption service permanent social workers hold a DipSw qualification. The permanency team have no unqualified supervising social workers. 100% hold the PQ1 award and 66% hold the full Child Care Award. Through interviews with the link workers, it was evident they have the appropriate knowledge and skills to undertake adoption work including Section 51 counselling. The standard of assessments viewed by Inspectors were high. The adoption service recruits staff through the personnel procedures. Personnel and the management team assess interviews and personal references of prospective candidates. The manager confirmed all staff have suitable, up to date CRB checks.

p.31

equivalent?

What % of the adoption service’s social workers have a PQ award? 100 %

p.31

Staff are organised and managed in a way which delivers an efficient and effective

service. Key Findings and Evidence Standard met? 2 Staff are managed in a way which delivers an efficient and effective service. Through team meetings, supervision, appraisals and ensuring policies are known. The Manager holds or is in the process of achieving the relevant qualifications to ensure the service attains a high standard. Staff interviewed confirmed they received professional supervision and had access to training, although due to the specialist nature of the work, most appropriate training is external, which has bigger cost implications. Staff informed Inspectors that due to location and lack of IT equipment, efficient communication is an issue. The Manager needs to ensure all staff have written contracts, job description and conditions of service which comply with the General Social Care Council (England).

p.31

See recommendation numbers 7 & 8

Redcar & Cleveland Borough Council Adoption Service Page 30

p.32

the needs of the adoption agency and they are appropriately supported and assisted

in providing a service. Key Findings and Evidence Standard met? 3 During the inspection the Manager informed Inspectors that the service has sufficient staff, however the Manager has identified a need for adoption support and informed Inspectors that the service may well be appointing a support worker. In The event of a shortfall in staffing levels, the Manager informed Inspectors that they would ‘buy in’ social workers to conduct Forms F assessments.

p.32

The adoption agency is a fair and competent employer, with sound employment

practices and good support for its staff. Key Findings and Evidence Standard met? 3 Staff informed Inspectors that Redcar and Cleveland Borough Council has sound employment practices. Staff were aware of equal opportunities procedures and whistle blowing policy.

p.32

There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Staff have undertaken regular joint training with field social workers. Recently the team have addressed adoption legislation. Redcar and Cleveland Social Services Training Department ensure staff complete the induction programme. Annual appraisals identify training requirements of individual staff. Regular staff meetings enable staff to debate and challenge issues. Staff informed the Inspectors that they are members of BAAF and able to access the many publications produced. The links formed within the consortium also promote a wider knowledge base. Redcar & Cleveland Borough Council Adoption Service Page 31

p.32

The intended outcome for the following set of standards is:

• All appropriate records are maintained securely, kept and are accessible when required.

p.33

maintained for each child, prospective and approved adopter with whom the agency

has worked. Key Findings and Evidence Standard met? 3 Records were observed by the inspectors, clarity is needed regards hand written notes being kept on files as in many cases these were duplicating typed information. The standard of the files viewed were high. Regular monitoring of files was evident. The Redcar and Cleveland Borough Council have practice guidance and procedures in place. These procedures address confidentiality and the Data Protection Act 1998. The procedures address the recording of children’s files that comply with the Assessment Framework and Integrated Children’s System. Supervision forms are kept on files; all viewed were signed and dated. Adopter records contain up to date information including CRB checks on all members of the household over the age of 16 years.

p.33

way, to other adoption agencies and local authorities with whom it is working to effect

the placement of a child. Key Findings and Evidence Standard met? 1 At the time of the inspection, the adoption service did not have written guidance regarding how it will provide relevant information to other agencies. The Manager informed Inspectors that the service is at present writing policies and procedural guidance covering all aspects of 26.2 of the National Minimum Standards and Adoption Agencies Regulations 1983 (Regulation 15).

p.33

See requirement 1

Redcar & Cleveland Borough Council Adoption Service Page 32

p.34

confidentiality and contents of files, including secure storage and access to case files

in line with regulations. Key Findings and Evidence Standard met? 2 There is a written policy on case recording, a copy of which was supplied to the Inspectors. Separate records are kept for staff, complaints and allegations. The Manager audits the files during supervision and signs; also case audits take place by the Quality Assurance Officer. The written entries in the files viewed were clear and legible, however dates and signatures were missing on some. During the inspection, all confidential file were stored securely however, a clear written policy on access is required.

p.34

Up-to-date, comprehensive personnel files are maintained for each member of staff

and member of the adoption panel. Key Findings and Evidence Standard met? 3 All staff files are held in the personnel department. The Manager holds personal files for all Permanency Panel Members. The Manager informed the Inspectors that all staff have up to date relevant CRB checks. Staff qualifications and experience is evident within the Statement of Purpose as well as personnel records. Redcar & Cleveland Borough Council Adoption Service Page 33

p.34

The intended outcome for the following standard is:

• The premises used by the adoption agency are suitable for the purpose.

p.35

Standard 29 (29.1 – 29.5)

Premises used by the adoption agency are appropriate for the purpose. Key Findings and Evidence Standard met? 2 The premises used by the adoption agency are accessible during office hours, however are not identifiable. The office is located on a housing estate; graffiti was noticeable on the walls and around the surrounding area. Evidence was viewed where a fire had been started against the fire door of the building. Parking is limited and difficult. Entrance into the building is by swipe card and all windows have security bars against them. Internally the building is clean tidy and spacious. All records are kept in a lockable room in locked files. Support Social workers expressed their frustration over the lack of email and computer facilities that impacts on communication with Placing Social Workers. The Manager informed the Inspectors that the premises are adequately insured, however they do need to put in place a disaster recovery plan.

p.35

See recommendation numbers 7, 11 & 12

Redcar & Cleveland Borough Council Adoption Service Page 34

p.36

Date

Redcar & Cleveland Borough Council Adoption Service Page 35

p.37

D.1 Local authority manager’s comments/confirmation relating to the content and

accuracy of the report for the above inspection.

p.37

D.1 Local authority manager’s comments/confirmation relating to the content and

We would welcome comments on the content of this report relating to the Inspection conducted on 10 November 2003 and any factual inaccuracies:

p.37

D.1 Local authority manager’s comments/confirmation relating to the content and

Please limit your comments to one side of A4 if possible Redcar & Cleveland Borough Council Adoption Service Page 36

p.37

Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary NO

p.38

Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider NO

p.38

Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

p.38

Action taken by the NCSC in response to the provider’s comments:

NO Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.38

Note:

In instances where there is a major difference of view between the Inspector and the local authority adoption manager, both views will be made available on request to the Area Office.

p.38

report:

Action plan was received at the point of publication YES

p.38

report:

Action plan covers all the statutory requirements in a timely fashion YES

p.38

report:

Action plan did not cover all the statutory requirements and required further discussion NO

p.38

report:

Provider has declined to provide an action plan NO

p.38

Public reports

It should be noted that all NCSC inspection reports are public documents. Redcar & Cleveland Borough Council Adoption Service Page 37

p.38

inspection conducted on the above date(s) and that I agree with the statutory

requirements made and will seek to comply with these.

p.39

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.39