Setting

Service

Avon House Avon Close Little Hulton Manchester M28 0LA

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. City of Salford Family Placement Service Page 1

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Name of Authority

City of Salford Family Placement Service

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Address

Avon House, Avon Close, Little Hulton, Manchester, M28 0LA

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Address

Avon House, Avon Close, Little Hulton, Manchester, M28 0LA

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Date of first registration Date of latest registration certificate

Date of last inspection 9/2/04 City of Salford Family Placement Service Page 2 Date of Inspection Visit 18th October 2004 ID Code

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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the time of inspection

Carolyn Williams-Principal Manager Family Placement City of Salford Family Placement Service Page 3

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D.3. Provider’s agreement

City of Salford Family Placement Service Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of City of Salford Family Placement Service. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. City of Salford Family Placement Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Salford Family Placement Team provides the fostering and adoption service for the City of Salford. It provides short term, long term and permanent placements for children “looked after” by the City of Salford. It also provides short term breaks for children with disabilities and children in need or at risk of being “looked after”. This inspection looked only at the fostering side of the service.

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INSPECTION VISITS

It recruits, assesses, approves and supports the foster carers. It provides and operates two fostering panels, one for Adoption and Permanence, one for Fostering. Friend and family carers are usually assessed by social workers in the area based teams but their approval is considered by the relevant panel.

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INSPECTION VISITS

It is a centralised based team, based in an office in Little Hulton in Salford, in a building also occupied by the Child Protection Unit and the Management of the City’s children’s homes. The full fostering and adoption team includes the following posts: 1 Principal Manager, 3 Team Managers, 13 full-time equivalent Family Placement Workers, including 1 development worker (short break care-Standard 31), 4 full time equivalent Family Placement Support Workers, 1 Family Placement Worker (Adoption Recruitment and Family Finding), 1 Adoption Support Worker and 1 Recruitment Officer. 4 ½ of these posts were vacant at the time of the inspection. The administrative team of 11 staff was headed by a Senior Administrative Officer. City of Salford Family Placement Service Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) The greater part of this inspection took place in the week beginning 18 th October 2004. The previous annual inspection had taken place only 8 months earlier on 9 th February 2004.. It was consequently decided to base the inspection principally around the foster carers who had been approved within the previous 12 months.

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Statement of Purpose (Standard 1)

The Statement of Purpose clearly sets out the aims and objectives of the service. There was a newly produced children’s guide that is attractively presented and informative.

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Fitness to Carry on or Manage a Fostering Service (Standards 2-3)

The manager has 16 years experience working in the field of family placement and was fully qualified. There was record on file of all necessary suitability checks having been undertaken. The service was seen to be effectively organised, managed and staffed.

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Management of the Fostering Service (Standards 4-5)

The most recent monitoring report and action plan showed that the service was being effectively managed and monitored. There were clear lines of accountability within the team and between the team and other teams within the Directorate. All staff had job descriptions.

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Securing and Promoting Welfare (Standards 6-14)

Full assessments were carried out on foster carers and any matters of concern addressed, with the focus on the welfare of the child. The service was seen to value diversity and actively seeking to tailor its services to meet varied needs. Because of the demands on the service there was not always a choice when placing children at short notice, even though the team exceeded its target for recruiting carers. The team were seen to be proactive in protecting children from abuse and very alert to the issues raised. Contact with families was clearly seen as an expected part of the life of children placed by the service and foster carers shared this view. Children were consulted in different areas of the teams activities. Health care needs were addressed and there are support services available for children who were struggling educationally. Support was provided for young people moving on to independence.

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(Standards 15-23)

The process of recruiting staff was managed through the Personnel Section and they were seen to operate a sound system. There was a clear management structure for the service and a process for prioritising workloads. At the time of inspection there were vacancies City of Salford Family Placement Service Page 7 within the team. The Service uses BAAF’s form “F” for assessment of carers which covers all aspects of carers lives as set out in the Standards. The Directorate has established employment policies and procedures. Post qualification training was available though there is limited opportunity for specialist training. The Team members felt supported and received regular supervision. Foster carers were generally complimentary about the support from the team though commented that there appeared to have recently been a change in the extent to which they were involved in planning for the children in their care. Training was part of the

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(Standards 15-23)

assessment process or carers and there was a rolling programme of training that was related to the “Payment for Skills” system in operation.

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Records (Standards 24-25)

Each child had there own file which was held in the area office where their supervising social worker was based. The majority of files seen had a complete set of the required documents. The team operated with effective administrative systems.

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Fitness of Premises for Use as Fostering Service (Standard 26)

The offices used by the service are shared with other teams and the building was noted to be crowded. Some discussion was needed with the Fire Service about the fire safety arrangements in the building.

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Financial Requirements (Standards 27-29)

The service appeared to operate to sound financial systems. Foster carers confirmed that payments were paid regularly and there was a newly established system for renumeration of carers.

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Fostering Panels (Standard 30)

The Fostering Panel was seen to operate effectively in its scrutiny of the assessments of carers and in monitoring other aspects of the approval of carers. City of Salford Family Placement Service Page 8

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

As a result of amendments to the Care Standards Act, the Commission is no longer required to make the above notifications. City of Salford Family Placement Service Page 9

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. City of Salford Family Placement Service Page 10

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date

City of Salford Family Placement Service Page 11

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

34 FS24 Children placed with foster carers must have a completed Care Plan. 31/01/05

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STATUTORY REQUIREMENTS

2 23 FS26 The City of Salford must write to the Commission setting out the actions taken in respect of the Fire Service’s letter of 18 th August 2004, following the discussions between the City of Salford and the Fire Service. 31/01/05

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS21 The Team should explore further with foster carers their view that they are involved less in planning future arrangements for the children placed with them so that any issues that are identified can be discussed with the teams who are responsible for supervising the children in placement. City of Salford Family Placement Service Page 12 * Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 6

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities NO Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services NO • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child NO

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 18/10/04 Time of Inspection 10.00 Duration Of Inspection (hrs) 38 City of Salford Family Placement Service Page 13 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. City of Salford Family Placement Service Page 14

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 The Fostering Service has a Statement of Purpose that clearly sets out the aims and objectives of the service and its role within the City of Salford’s Community and Social Services Directorate. It includes its management structure, the services it provides, the number and qualifications of the staff, the number of foster carers, number of children in placement as at March 2003 and the procedures for recruiting, assessing, training, supporting and reviewing carers. It gives the number of complaints. At the previous inspection in February 2004 it was recommended that the Statement should include information on whether the complaints had been dealt with on an informal basis or whether the concerns were taken to a further stage. The Principal Manager said she was planning to include this information as part of the annual review of the Statement.

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There is a clear statement of the aims and objectives of the fostering service and of

The Children’s Guide that had been at a draft stage at the time of the last inspection had been printed following consultation with children and young people. It is an attractively presented guide, that sets out in clear language the information a fostered child or young person might want to know. The Guide meets the requirements of the regulations. The difficulties of trying to address the Guide to the whole range of children who are fostered were reflected in comments from foster carers who said that some children welcomed the guide and used the spaces in it for their own information, others did not like to be reminded by receiving the guide that they were fostered and that some young people found the presentation too young for them. City of Salford Family Placement Service Page 15

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 4 The Principal Manager, Carolyn Williams, has been the manager of the team since April 1999 and was a team leader in the service from April 1992. She has worked in family finding since 1988 and so has long experience in the field of family placement. She has a social work qualification and completed an NVQ Level 5 in Strategic Management in March 2004.

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work efficiently and effectively and have the necessary knowledge and experience of

Members of the team were clear in their understanding of the function and running of the team and the foster carers also showed a clear understanding of people’s responsibilities.

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work efficiently and effectively and have the necessary knowledge and experience of

The information for the inspection was presented in an organised and thorough manner and the inspectors formed the view from their contact with those involved with the service, that it is effectively and efficiently managed.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 Record of the Manager’s CRB (Criminal; Records Bureau) check and of other members of staff were seen by the inspector when looking at the personnel files. A record was kept of the checks and references obtained. The system had been established for renewing CRB checks every three years. City of Salford Family Placement Service Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 The inspectors were given a copy of the Unit Monitoring Report for the year ending March 2004 which was produced in June 2004. This was a detailed report record of the progress of the team towards meeting the targets set for the service. It used statistical and qualitative informational to measure progress in identified areas and included a Managers Overview. The inspectors were also given a copy of the business plan for the year 2004-2005 which set out the Action Plan for the Fostering Service with reference to the nationally set agenda for services for children. These two reports indicated that the activities of the team were being effectively monitored.

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There are clear procedures for monitoring and controlling the activities of the

There were clear lines of accountability within the team and between the fostering service and the wider Community and Social Services Directorate.

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There are clear procedures for monitoring and controlling the activities of the

The Fostering Service is not required to notify the NCSC of the matters listed below

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 0

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 0 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 0

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 City of Salford Family Placement Service Page 17

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 All members of the team had job descriptions. The manager does not hold a similar position in any other organisation and there are clear lines of accountability within the team and between the team and the wider department. City of Salford Family Placement Service Page 18

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 On the basis of observing the fostering panels and reading of files, the inspectors formed the view that a full assessment is carried out on the ability of foster carers to provide a safe, healthy and nurturing environment. In those situations where concerns had been raised about the quality of the care provided, the inspectors noted that these concerns were openly addressed and that assessments were undertaken to establish what action was in the child’s best interest.

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The fostering service makes available foster carers who provide a safe, healthy and

A system had been set up for the annual review of foster carers and this review looked at the issues of health and safety in the home. Health and safety training and fire safety training was included during preparation groups for new carers and foster carers comments on this training were more favourable at this inspection than they were at the last.

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The fostering service makes available foster carers who provide a safe, healthy and

The Foster Care Agreement contains the information that the carers may be interviewed or visited as part of the Commission’s inspection process. City of Salford Family Placement Service Page 19

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 The Community and Social Services Directorate had an Anti Discriminatory Practice Policy and an Equality of Service Delivery Policy. These issues were covered in the preparation training undertaken by foster carers.

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The fostering service ensures that children and young people, and their families, are

Following on from a piece of research carried out by the Bibini Centre on the placements of Black young people in Salford, some workshop training had been undertaken for foster carers in which team members participated. Comments from the team indicated that the particular situation of Friends and Family carers might need an adaptation to the content of this training.

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The fostering service ensures that children and young people, and their families, are

The inspector noted in one young person’s file how sensitive and supportive help had been given to a young person subjected to racial abuse. It was also noted that for one family, the Foster Care Agreement was being translated into the carer’s first language so that they would be clear about what they were signing.

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The fostering service ensures that children and young people, and their families, are

In a couple of instances the inspector noted how the addition of commas or a forward slash had changed the meaning of the ethnic category “white British”. These were drawn to the attention of the manager.

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The fostering service ensures that children and young people, and their families, are

There was a well established Jewish community in the City and the service had set up links with members of this community, particularly in respect of short break care.

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The fostering service ensures that children and young people, and their families, are

The short break care service provides care primarily for children with disabilities and had strong links with the team providing social work services for families of children with disabilities.

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 The annual monitoring service made 149 placements in the year 2003-2004 and of these 47 were with long term foster carers. 15 new foster carers (excluding friends and family carers) were approved in that same period. In spite of the recruitment of these additional carers there continued to be a shortage of foster carers with the effect that it was not always possible, when placing a child at short notice or in an emergency, to have a choice of placements.

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carers only if they represent appropriate matches for a child for whom a local

All children needing long term placements were considered at one of the two panels and any potential matches were considered at a matching meeting.

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carers only if they represent appropriate matches for a child for whom a local

The inspectors were aware from discussions during the inspection that children’s racial and cultural needs were addressed when seeking a placement. City of Salford Family Placement Service Page 20 At the last inspection it was noted that not all LAC (Looked After Children) documentation was completed. This documentation was used by the Service as the Foster Placement Agreement. It was intended that these documents would be replaced by the Integrated Children’s System by December 2005. These documents were seen to be completed in the majority of files read during this inspection. There was one exception and the inspectors noted in this file that absence of a Care Plan for the child had been noted in the three past internal audits of the file. (See Standard 24)

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 4 The manager provided the inspectors with a summary of allegations of abuse relating to children placed with foster carers. This indicated that the concerns received were followed up and appropriate action taken.

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The fostering service protects each child or young person from all forms of abuse,

One child protection allegation that had been under investigation at the time of the previous inspection had been dealt with by the courts and resulted in a lengthy prison sentence for the foster carer. A reading of the files relating to these allegations indicated that the response to the allegation by the team and department had been immediate and that the subsequent investigation had been regularly monitored and coordinated through multi- agency strategy meetings. The information on the file indicated that the necessary checks in respect of the carer had been carried out.

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The fostering service protects each child or young person from all forms of abuse,

The Manager told the inspectors that an independent person had been commissioned to undertake an investigation into the departments actions. A copy of the proposed areas of investigation was seen by the inspectors and this would appear to be thorough in its scope. The Enquiry was also to look at the department’s actions in respect of one other recent allegation.

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The fostering service protects each child or young person from all forms of abuse,

A letter to the Inspectors from the Team Manager in the Child Protection and Reviewing Unit commented that the observations made at the time of the previous inspection were still valid. These observations stated that the Family Placement Team were proactive in their response to any child protection allegations and in seeking advice from the Unit.

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The fostering service protects each child or young person from all forms of abuse,

The Foster Care Agreement makes it clear that physical punishment is not acceptable. This agreement was very explicit in describing the punishments that were not acceptable The responses from questionnaires sent to foster carers, indicated that they were well aware of the policy.

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The fostering service protects each child or young person from all forms of abuse,

A recent Local Authority Circular [LAC(2004)4] had made it clear that there was no legal requirement for checks to be made when a looked after child wishes to stay overnight at friends. The City of Salford had amended their procedure to take this new guidance into account.

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used as part of this inspection]

X % City of Salford Family Placement Service Page 21

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 The new Children’s Guide states that it was a foster carer’s “job to make sure you get … help to stay in touch with family and friends, if your social worker thinks this is OK.” Foster carers in their conversations with the inspectors clearly showed an acceptance that contact was a normal part of the lives of the children. An example was given of a very sensitive approach to a child’s parent. In guidance that had recently been issued by the department the expectations on the parties involved, carers, parents and the Local Authority were clearly set out.

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encouraged to maintain and develop family contacts and friendships as set out in

It was evident from comments made by various people, that providing transport for contact can be problematic.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 4 In questionnaires returned to the inspector by young people in foster care they stated that they felt they were listened to. The inspector noted that in the annual reviews of foster carers the views of children placed with the carers were included in the documents presented to the fostering panel. In addition, a questionnaire specifically for children was available for the children to complete as part of the review process. This uses ideograms of smiling or sad faces to help children with limited literacy skills.

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others significant to the child, are sought over all issues that are likely to affect their

The Children’s Guide contains information about who to contact if the child was unhappy about their care.

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others significant to the child, are sought over all issues that are likely to affect their

The City of Salford had a Listening to Children’s Officer who promotes the involvement of children in discussions about the department.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 There was a Protocol drawn up between Salford Primary Care Trust (PCT) and Salford Community and Social Services on the Health Needs of Looked After Children. This was last updated in January 2004. This protocol identified that the health outcomes for looked after children in Salford, of whom those in foster care were a proportion, are well below government targets. The PCT had appointed a paediatrician and nurse with city wide responsibility for looked after children. The lead paediatrician is a member of the fostering panel and foster carers were able to seek advice from the lead nurse, known as the Health Needs Coordinator for Looked After Children. The protocol lists the objectives to be achieved and sets out the information to be shared between the two parties with a view to City of Salford Family Placement Service Page 22

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training appropriate to her/his age and understanding to enable informed participation

improving the health outcomes. It was reviewed annually.

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training appropriate to her/his age and understanding to enable informed participation

The records on children’s files showed that they attended regular health assessments and that specialist assessments were obtained when required.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 The Authority had established awards for children who had achieved educationally in the City of Salford and had a joint protocol between Education and Leisure and Community and Social Services on the education of children and young people in public care. The Foster Care Agreement requires the foster carer to promote the education and school attendance of any child placed. A Care and Education Support Team was available to support looked after children who were struggling educationally. One of the Principal Managers in the Directorate had lead responsibility for educational matters.

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child or young person in foster care and ensures that she/he is encouraged to attain

An increasing number of children were being supplied with computers to support their education.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 As part of the rolling programme of training for foster carers there was a session called “moving on” which deals with the issue of preparing young people for independence. The Community and Social Services Directorate had established a team, Next Steps, whose task was to support young people during their final years being looked after and into their early years of independence. Foster Carers spoke favourably of the support received from this team. City of Salford Family Placement Service Page 23

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 The recruitment of staff for the Family Placement Team was coordinated through the Personnel Section based at Crompton House in Swinton. Arrangements were made for the inspector to view the files of staff who had recently been appointed to posts within the team. From a randomly selected sample of files it was evident that up to date CRB checks had been obtained and a reading of the records indicated that the recruitment process was sound.

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Any people working in or for the fostering service are suitable people to work with

All the staff undertaking foster carer assessments were qualified social workers.

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Any people working in or for the fostering service are suitable people to work with

The figure given below included those members of staff who work in the Adoption and Permanence Team. As stated earlier in this report the adoption tasks of the team were not looked at as part of this inspection.

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agency in the past 12 months:

X City of Salford Family Placement Service Page 24

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 The workers in the Family Placement Team were organised into distinct teams with clear areas of responsibility. Each team had their own team leader and each of these team leaders was responsible to the Principal Manager. These arrangements appeared to be clearly understood by the staff. There was also a clearly understood distinction between Family Placement Workers and Family Support Workers. The latter’s tasks were based around practical support for the carers but could include emotional support. Nevertheless, the staff group spoke of working as team members for the overall responsibilities of the Family Placement Team and the Team Managers shared responsibilities for duty cover etc.

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Staff are organised and managed in a way that delivers an efficient and effective

Staff confirmed that they received regular one to one supervision.

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Staff are organised and managed in a way that delivers an efficient and effective

It was still recognised that that the phone system was still inadequate for their needs and although the issue was to be addressed, recent discussions about alternative offices for the team may mean that The City of Salford may not wish to spend money on a new system.

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Staff are organised and managed in a way that delivers an efficient and effective

Initial enquiries from the public were dealt with by a member of the administrative team who aim to send out information within a short time span. Foster carers said that they received a prompt response to their initial enquiries.

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Staff are organised and managed in a way that delivers an efficient and effective

All staff had job descriptions and contracts of employment and the staff had access to the grievance procedures, health and safety procedures and the equal opportunities policy.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 After a period when the vacancies in the team had been filled, there has recently been some movement of staff that had left vacancies. This had had the effect of increasing the workload pressure on the staff team. In the Unit Business Plan for 2004-2005, the Principal Manager had written that “the team’s staffing establishment does not allow all the necessary work to be allocated”. Some foster carers did comment that at the time of the inspection they did not have an allocated Supervising Social Worker The Manager told the inspectors that Family Placement Support Workers were allocated on a short term basis, on based on need.

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qualified staff and recruits a range of carers to meet the needs of children and young

The comment was made that the more favourable conditions of service and salary offered by the independent agencies, make it more difficult to recruit staff to a local authority fostering team.

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qualified staff and recruits a range of carers to meet the needs of children and young

There was a clear assessment process which among other documents was set out in the Statement of Purpose. The Family Placement Team use BAAF’s form “F” for the purposes of assessment, supplemented by evidence of achieving certain identified competencies. The inspectors spoke to some recently approved foster carers and they commented that the assessment process was thorough. City of Salford Family Placement Service Page 25

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 The City of Salford had established employment policies and procedures, including a Staff Development Policy and an Anti-Discriminatory Practice Policy. There is a “whistleblowing” policy for staff

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The fostering service is a fair and competent employer, with sound employment

Foster carers were generally complimentary about the support from the staff at the Family Placement Service. Carers had access to the Emergency Duty Team out of office hours.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 All new staff on the team had an induction programme related to their individual needs. The manager told the inspectors that an induction programme was being developed as an e- learning module so that it would be immediately accessible to staff.

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There is a good quality training programme to enhance individual skills and to keep

The Directorate had introduced a staff appraisal system. Staff members had access to the Directorate’s post qualifying and in-service training and a number of staff had completed the PQ Child Care Award. During their meeting with the inspectors members of the staff team confirmed that they had undertaken PQ training.

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There is a good quality training programme to enhance individual skills and to keep

The manager commented in the pre-inspection questionnaires that there were limited opportunities for specialist training.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 The inspector met with the Family Placement Team on 20 th October. They confirmed that they felt supported both from within the team by their colleagues and from senior staff on the team. Supervision takes place regularly. There were regular staff and team meetings. City of Salford Family Placement Service Page 26

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 Foster carers commented that there appeared to be a change recently in the practice of inviting them to planning meetings and gave examples of moving on plans being arranged without their involvement and which were not compatible with the child’s routine. They said that this had not previously been the case. This is a matter that needs further discussion with foster carers.

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Standard 21 (21.1 - 21.6)

Foster Carers had a clear understanding of the different roles of the Family Placement workers and the children’s social worker. One carer spoke of feeling part of a network of professionals addressing the needs of the child placed and being very reassured by this.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 The foster carers’ files had record of their being visited by their support worker and receiving support in caring for the child placed. Because of the vacancies in the team not all carers had an allocated support worker, though all carers who spoke to the inspectors knew who to contact should the need arise.

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The fostering service is a managed one that provides supervision for foster carers

The Foster Care Agreement was very detailed and thorough and provided the information a carer would need to know about their role and responsibility.

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The fostering service is a managed one that provides supervision for foster carers

A Foster Care Association had been set up by foster carers with a grant from the Community and Social Services Directorate. Officers of the Association spoke of regular meetings with the senior management. A Foster Care Forum had also been established.

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The fostering service is a managed one that provides supervision for foster carers

Salford Foster Care Association now provide support for foster carers who are subject of complaints or allegations.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 Inspectors spoke to foster carers who had been trained and assessed within the previous 12 months. They were appreciative of the training provided as part of this assessment. Safe Caring was part of this training and a safe care policy was drawn up by all new carers.

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provide high quality care and meet the needs of each child/young person placed in

There was a rolling programme of training courses provided by the team for approved carers. Attendance on these courses was a requirement for carers who wish to progress on to a higher payment for skills level. This was confirmed at the fostering panel observed by the inspector. Subjects covered included “Moving on”, “Caring for Sexually Abused Children” and “Contact and Working with Birth Parents”. The carers annual review included information on the courses attended by the foster carers. City of Salford Family Placement Service Page 27

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 2 The inspectors looked at the files which are maintained in the Area Teams that related to children placed with foster carers. Each child had their own file and the recordings in that file related to that child.

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Relevant information from the case records is made available to the child and to

At the previous inspection, it was noted that on more than one file the LAC (Looked After Children) documentation was not complete. This was not found to be the case to the same extent on this occasion although there were a couple of files without LAC care plans.

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Relevant information from the case records is made available to the child and to

Foster Carers who spoke to the inspector confirmed that they kept the information they received in a secure place.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 The service keeps separate records for staff, foster carers and children and these were securely kept. These records include checks and references taken up for the purposes of the Service.

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The fostering service's administrative records contain all significant information

The manager had set up a system which allows her to monitor complaints relating to the fostering service and their outcome. The record distinguishes between complaints directly relating to the service and those that have some connection to children placed with foster carers but which related to another part of the service provided by Community and Social Services. Another separate record was made of allegations/child protection concerns relating to foster carers. This record had a summary of the outcome of the allegation/concern.

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The fostering service's administrative records contain all significant information

The information below is taken from the 2003-2004 Monitoring Report dated June 2004. City of Salford Family Placement Service Page 28 Number of current foster placements supported by the agency: 260 Number of placements made by the agency in the last 12 months: 149

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months:

X Number of new foster carers approved during the last 12 months: 15 Number of foster carers who left the agency during the last 12 months: 18

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Maximum £

X City of Salford Family Placement Service Page 29

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 2 The premises would be appropriate for the purposes of the Service if there were not other services run from the same building. The building provides accommodation for the Child Protection Unit and Children’s Residential Services among others and the amount of traffic this generates was too great for the building’s position in a residential road. The building can seem crowded at times. The manager told the inspectors that alternative premises were being sought as part of a general review of office accommodation in the City.

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Standard 26 (26.1 - 26.5)

The Fire Service visited the premises in the Summer of 2004 and in a letter dated 18 th August 2004, identified action that needed actions that were needed in a number of areas. This included fire risk assessment, means of escape, the fire alarm system, fire fighting equipment and signs and notices. The manager told the inspector that the City of Salford’s surveyor was in discussion with the Fire Service about the content of this letter.

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Standard 26 (26.1 - 26.5)

The telephone system does need expanding to meet demand and the building was also unable to provide sufficient training space for the needs of the service. City of Salford Family Placement Service Page 30

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The Service was funded out of the budget allocated by the Salford City Council for the running of the Community and Social Services Directorate.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The Service operates to the Local Authorities policies and procedures in respect of financial management and control. A computer based financial system was used for recording and monitoring expenditure. Payments were made by the Finance Department on the basis of information sent from the Service. City of Salford Family Placement Service Page 31

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 All foster carers spoken to by the inspectors confirmed that payments to them were made regularly and on time.

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cost of caring for each child or young person placed with him or her. Payments are

A new payment for skills scheme was in operation at the time of the inspection. The level of payment related to the assessed skill level of the carers and to the amount of training attended. The payments were explained in a booklet sent to foster carers. City of Salford Family Placement Service Page 32

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 4 The inspector observed the Fostering Panel on 25 th November and spoke to the panel chair before the panel meeting. A second Panel considers adoption and long-term approvals and matching and this panel was not observed by the inspector for this inspection.

p.34

Fostering panels have clear written policies and procedures, which are implemented

The Fostering Panel, as well as considering applications for approval as foster carers, looks at the first review of foster carers and subsequent significant review, is kept informed of the progress of approval of those carers approved as Immediate placements and considers exemptions from the normal fostering limit for the City of Salford carers and for foster carers approved by other agencies but living within Salford.

p.34

Fostering panels have clear written policies and procedures, which are implemented

The Panel also approved the progress of a carer from one skill band to another, their level of payment being dependent on their agreed skill level.

p.34

Fostering panels have clear written policies and procedures, which are implemented

The Chair told the inspector that the agency that provided supported accommodation for young people leaving care in Salford had chosen to bring the approval of their carers to the Fostering Panel because he valued the scrutiny they provided.

p.34

Fostering panels have clear written policies and procedures, which are implemented

The Chair and Deputy Chair of the Panel also meet with the Principal Manager of the Fostering Team to consider all the annual reviews of foster carers. This had freed up time on the Fostering Panel and allowed progress to be made on catching up with reviews that were beyond time.

p.34

Fostering panels have clear written policies and procedures, which are implemented

At the time of the inspection there was one vacancy for a independent member of the panel. A consultant Paediatrician was an independent member of the panel.

p.34

Fostering panels have clear written policies and procedures, which are implemented

Panel members were presented with progress reports on the assessments of Immediate Placements. The Panel Chair commented that it was taking some time for some of these carers assessments to be completed and presented to the Panel. The information presented to the Panel observed by the inspector showed that a year had elapsed without a completed full assessment. The Chair said he had commented on this to the Principal Manager and Assistant Director.

p.34

Fostering panels have clear written policies and procedures, which are implemented

Panel members were seen to raise very pertinent questions about the assessments being presented and were clearly undertaking a full scrutiny of the information provided. Difficult questions about balancing the needs of the children for stability against known concerns about the carer were openly discussed. City of Salford Family Placement Service Page 33 The Chair told the inspector that he had ready access to senior members of the Directorate and was able to raise matters of concern and interest with them.

p.34

Fostering panels have clear written policies and procedures, which are implemented

The inspector formed the view that the Chair and the Panel carried out their task with evident concern for the children, seeking to maintain good standards in the care provided. City of Salford Family Placement Service Page 34

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

p.36

have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3 There is a well established short-break foster-care service for disabled children in Salford called the Family Link Scheme. The Directorate has also set up a Childhood Disability Team in partnership with Barnardos. The Service had different policies and procedures for this service and in particular used their own Foster Placement Agreement for placements. The inspector read the document setting out eligibility and prioritising criteria for short term break services for disabled children. This included both the residential provision and the Family Link Scheme in order to achieve consistency throughout the service.

p.36

have policies and procedures, implemented in practice, to meet the particular needs

The inspector noted from reading the files that parents were fully involved in making decisions about their child and, unless pressing child welfare considerations took precedence, decided the level of support received. Guidance had also been drawn up on maintaining the visiting frequency for children who only use the placements at the weekend.

p.36

have policies and procedures, implemented in practice, to meet the particular needs

Foster carers who offered this service spoke appreciatively of the support, training and preparation they received. City of Salford Family Placement Service Page 35

p.36

The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3 The assessment of friends and family carers were usually undertaken by the social workers in the area teams. The Principal Manager said that the numbers of staff in the Family Finding Team did not allow them to take on this task. The team had set up a system whereby, as resources permit, a member of the team provided initial guidance and advice to the area workers on what issues need to be addressed in a foster carers assessment and offered continued liaison. Progress of the friend and family assessments was monitored by the panels.

p.37

there is recognition of the particular relationship and position of family and friend

It was generally recognised that the assessment and approval of family and friend carers was problematic. The Inspector was aware from observation of a panel at the previous inspection in February, that the panel found themselves in a position where there was little choice about the approval because the child had become well established with members of their family. They also found that the decision of courts could bind them to an approval, which, on the basis of what was known about the carers, the panel would not wish to make.

p.37

there is recognition of the particular relationship and position of family and friend

The Principal Manager said that the decision to identify a Family Placement worker to advise the area team at an early stage was an attempt to reduce the number of unsatisfactory situations. This was an interim arrangement until the team was of sufficient size to undertake the assessments. It was also recognised that this would be a different task to a “stranger” assessment because the assessing social worker may have also to address issues arising out of the family dynamics that are not present in “stranger” assessments.

p.37

there is recognition of the particular relationship and position of family and friend

The inspectors formed the view that the team and the panels were well aware of the issues arising from friends and families as carers and seeking to address them . City of Salford Family Placement Service Page 36

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Date

City of Salford Family Placement Service Page 37

p.39

comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 18 th October 2004 and any factual inaccuracies:

p.39

comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible We are working on the best way to include provider responses in the published report. In the meantime responses received are available on request. City of Salford Family Placement Service Page 38

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary YES

p.40

Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider YES

p.40

Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

p.40

Action taken by the CSCI in response to the provider’s comments:

NO Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.40

Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

p.40

report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion NO

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report:

Provider has declined to provide an action plan NO

p.40

Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. City of Salford Family Placement Service Page 39

p.40

Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

p.41

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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City of Salford Family Placement Service / 18th October 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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City of Salford Family Placement Service / 18th October 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

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City of Salford Family Placement Service / 18th October 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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City of Salford Family Placement Service / 18th October 2004

S0000042674.V178533.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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City of Salford Family Placement Service / 18th October 2004

The paper used in this document is supplied from a sustainable source

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