Children's home run by Total Care Matters Limited in Nottingham

Inspection report children’s home: SC449954 1 SC449954 Registered provider: Total Care Matters Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is run by an independent provider. It is registered with Ofsted to work with up to three children and young people between the ages of seven and 17 who have social, emotional and/or behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 12 September 2017

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report children’s home: SC449954 2

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Inspection date Inspection type Inspection judgement

12/09/2017 Full Good 13/02/2017 Interim Sustained effectiveness 29/06/2016 Full Outstanding 03/03/2016 Interim Sustained effectiveness

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed. (Regulation 45(4)(a)) 31/07/2018 Inspection report children’s home: SC449954 3

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Overall experiences and progress of children and young people: outstanding

Young people receive excellent individualised care because they are looked after by a committed and skilled staff team. Staff have high aspirations for young people and they know that staff care about them. As a result, young people are happy, safe and settled and make very good progress in all areas of their lives. Young people benefit from nurturing, trusting and fun relationships with staff. They are at the centre of decision-making regarding their futures and the running of the home. Young people know that staff will listen to their views and concerns and ‘fight their corner’ when necessary. As a result, young people’s self-esteem increases and they become more confident. Young people live in an environment where education and training is a top priority. They quickly learn the importance of education and how this may affect their futures. Young people’s attendance improves dramatically and they make excellent progress in catching

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Overall experiences and progress of children and young people: outstanding

up on missed years of education. Staff are strong advocates in challenging agencies when young people are not getting the education and training that they need and are entitled to. Young people benefit enormously from being able to access a wide range of fun activities and experiences. Staff are very supportive in helping young people to develop their interests. They are strong advocates for ensuring that young people do not miss out on opportunities that other young people access. Staff provide very good practical and emotional support to young people and their families. This helps to improve and, in some cases, re-establish positive family relationships. Some young people make enough progress in changing their behaviours and in rebuilding family relationships that they are able to return to live with their families. Young people are given very good support in moving back to their family home or to another placement. Early planning, where possible, and the tenacious efforts of staff

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Overall experiences and progress of children and young people: outstanding

help to ensure that appropriate support services are in place for when a young person moves out. This helps young people to cope with their anxieties and doubts during what can be a difficult time in their lives.

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How well children and young people are helped and protected: outstanding

Young people’s safety improves significantly because staff fully understand their roles and are skilled in safeguarding young people. Close and effective working with a range of professionals is integral to staff practice. Staff implement the right balance between protecting young people from risks and enabling them to grow and develop in a nurturing environment. Most young people’s behaviour improves significantly. This is because staff are very good at quickly identifying any new risks, triggers and patterns of young people’s behaviour. This helps staff to implement effective strategies. Recognising and rewarding Inspection report children’s home: SC449954 4 positive behaviours is embedded in staff practice. Young people have detailed risk assessments which are reviewed regularly, and discussed and agreed with relevant professionals. Staff support young people to take age-appropriate risks, which helps them to take responsibility for their actions and

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The effectiveness of leaders and managers: outstanding

The registered manager has been in post since September 2017 and has many years’ experience of working in residential settings. She is appropriately qualified and is an inspirational leader. Strong leadership and management has created a ‘can do’ culture where ‘standing still’ is not an option. Staff value the support and direction the registered manager provides. Staff are listened to, feel valued and play an integral part in developing and improving the services provided. Staff training and development is a priority and is a shared responsibility. Staff use their existing knowledge, research information, and knowledge gained from external training courses to provide training in team meetings. Examples of training provided so far this year include: childhood trauma, the brain and biology of the traumatised child, and oppositional defiant disorder. Collaborative partnership working is embedded in the culture and day-to-day practice in

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The effectiveness of leaders and managers: outstanding

the home. This helps to ensure that young people get the best possible care and services that they need. The registered manager is not afraid to challenge other professionals to ensure that young people get what they need and that their voice is heard. Effective monitoring systems ensure that young people’s care is regularly reviewed and that their progress is monitored. Any shortfalls identified from monitoring systems help to improve practice. The registered manager completes monthly quality assurance reports which feed into the six-monthly quality of care review report. However, these reports are not always sent to Ofsted as required. This is an administrative error within the company.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. Inspection report children’s home: SC449954 5 Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well

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Information about this inspection

it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC449954 6

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, Nottingham NG2 2ER

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Inspector(s)

Katarina Djordjevic, social care regulatory inspector Inspection report children’s home: SC449954 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector(s)

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Inspector(s)

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Inspector(s)

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