Children's home run by Total Care Matters Limited in Nottingham

Inspection report children’s home: SC378600 1 SC378600 Registered provider: Total Care Matters Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is run by an independent provider. It is registered with Ofsted to work with up to four children and young people between the ages of seven and 17 who have social, emotional and behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 23 January 2018

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good

Overall judgement at last inspection: sustained effectiveness

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good

Enforcement action since last inspection: none Inspection report children’s home: SC378600 2

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Inspection date Inspection type Inspection judgement

23/01/2018 Interim Sustained effectiveness 19/07/2017 Full Good 11/01/2017 Interim Improved effectiveness 21/06/2016 Full Requires improvement Inspection report children’s home: SC378600 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child. (Regulation 12(2)(a)(i))

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Requirement Due date

This is with specific reference to ensuring that information contained in young people’s risk assessments is accurate. 04/08/2018

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Requirement Due date

The registered person must ensure the home maintains records (case records) for each child which include the information and documents listed in Schedule 3 in relation to each child, ensure records are kept up to date and are signed and dated by the author of each entry. (Regulation 36(1)(a)(b)(c)) 04/08/2018

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Overall experiences and progress of children and young people: good

Young people make good progress in all areas of their lives during their time at this home. This is because they receive support from a skilled and committed staff team whose members want the best for them. Young people quickly develop positive and trusting relationships with staff; they know that staff care about them.

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Overall experiences and progress of children and young people: good

Most young people have lived at the home for quite some time and are happy and settled. One young person commented that this was the best home that they had ever lived in and that they saw it as their home. Another young person told the inspector that they were in the ‘best place’ as they were learning how to keep safe and had been provided with lots of different experiences.

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Overall experiences and progress of children and young people: good

Staff provide valuable emotional and practical support to young people and their families Inspection report children’s home: SC378600 4 to maintain, and in some cases to rebuild, their relationships. Staff also work well with parents to try and ensure that they all work in the best interests of the young people.

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Overall experiences and progress of children and young people: good

Admission practices are good. Careful consideration is given to the needs of the young person being referred and the needs of the existing group. Young people are given excellent support in preparing to move on to their next placements. Clear transition plans are produced and regular key-work sessions are held to provide both practical and emotional support. This helps the young person to prepare for what can be a difficult time.

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Overall experiences and progress of children and young people: good

Young people learn age-appropriate skills in preparation for their next stage of life. For young people who are nearing adulthood, excellent independence plans are devised. They are given the opportunity to have their own money to learn budgeting skills.

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How well children and young people are helped and protected: good

Young people become safer living at the home because they receive strong support and education from the staff team. Effective multi-agency working contributes to this progress.

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How well children and young people are helped and protected: good

Young people learn to take controlled risks in a nurturing environment. They are able to learn from their mistakes without being criticised; this gives them confidence and a sense of security. Consequently, their risk-taking behaviours reduce dramatically.

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How well children and young people are helped and protected: good

Each young person has detailed risk assessments which are reviewed and updated when necessary. However, some risk assessments and individual protocols contain contradictory and inaccurate information. This has the potential to prevent staff, in particular new staff, from providing appropriate care.

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How well children and young people are helped and protected: good

Young people make good progress in managing their anxieties and emotionally charged behaviours. The number of behavioural incidents including the use of restraint reduce significantly. Staff have improved the quality of the recording of restraints, which meets the requirement from the last inspection.

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How well children and young people are helped and protected: good

Young people are confident about raising any concerns and making complaints because they trust staff; they know that they will be taken seriously. This helps young people to feel safe and increases their confidence.

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The effectiveness of leaders and managers: good

The registered manager has been at the home since June 2017 and has many years’ experience of working with children in residential settings. She is currently undertaking the level 5 qualification in leadership and management.

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The effectiveness of leaders and managers: good

The registered manager, ably supported by the deputy manager, provides clear leadership and direction. Managers have instilled a culture of ensuring that young people have every possible chance to improve their life opportunities. Inspection report children’s home: SC378600 5 Staff feel well supported by the management team members, finding them approachable and supportive. Staff receive regular supervision and records are available for each session. This means that the recommendation made at the last inspection has been addressed.

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The effectiveness of leaders and managers: good

There is a clear commitment to improving and developing the service to ensure that young people get the best possible care. Lessons learned from complaints and poor staff practice, as well as feedback from key stakeholders, feed into the improvement agenda.

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The effectiveness of leaders and managers: good

Young people’s care records are detailed and generally of a good standard. However, records are not always signed and dated by the author.

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The effectiveness of leaders and managers: good

Staff are committed to partnership working to ensure that young people get the support and services that they need. The registered manager is not afraid to challenge professionals when young people are not getting the services that they need and are entitled to.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC378600 6

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, Nottingham NG2 2ER

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Inspector(s)

Katarina Djordjevic: social care regulatory inspector Inspection report children’s home: SC378600 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector(s)

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Inspector(s)

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Inspector(s)

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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