Children's Home run by Adeza Care Homes Limited in Waltham Forest

Inspection report children‟s home: SC032468 1 SC032468 Registered provider: Adeza Care Homes Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately run children‟s home. It provides care and accommodation for up to four young people, aged between 14 and 18, who have emotional and/or behavioural difficulties.

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Information about this children’s home

The manager was registered in August 2017.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 11 January 2018

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good

Overall judgement at last inspection: declined in effectiveness

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good

Enforcement action since last inspection: none Inspection report children‟s home: SC032468 2

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Inspection date Inspection type Inspection judgement

11/01/2018 Interim Declined in effectiveness 15/08/2017 Full Good 13/01/2017 Full Requires improvement 19/07/2016 Interim Not judged Inspection report children‟s home: SC032468 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on— mutual respect and trust.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

encourage each child to take responsibility for the child‟s behaviour, in accordance with the child‟s age and understanding;

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Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone. (Regulation 11 (1)(a)(2)(a)(iii)(iv))

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Requirement Due date

In particular, the home should ensure that young people contribute to their behaviour support plans. 30/07/2018

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‟s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1)(2)(c))

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Requirement Due date

This particularly relates to the need for staff to receive training in female genital mutilation and honour-based violence. 30/07/2018

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Requirement Due date

The registered person must— keep the statement of purpose under review and, where appropriate, revise it; and 30/07/2018 Inspection report children‟s home: SC032468 4 notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (3)(a)(b)) For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

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Requirement Due date

in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home; or

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Requirement Due date

in the case of an individual who was working in a care role in a home on 1st April 2014, 1st April 2016.

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Requirement Due date

The registered person may defer the relevant date if the individual—

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Requirement Due date

does not work, or has not worked, in a care role in a home for a prolonged period; or

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Requirement Due date

has worked, in a care role in a home on a part-time basis. (Regulation 32 (4)(a)(b)(5)(a)(b)(6)(a)(b)) 30/07/2018

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating-

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Requirement Due date

the feedback and opinions of children about the children‟s home, its facilities and the quality of care they receive in it;

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Requirement Due date

and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. 30/07/2018 Inspection report children‟s home: SC032468 5 The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff.

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed. (Regulation 45 (1)(2)(a)(b)(c)(3)(4)(a)(5))

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Overall experiences and progress of children and young people: good

Young people living in the home are making good progress in all aspects of their development. Staff know and understand them well and have developed positive relationships with the young people, based on mutual respect. Consistent care has ensured that young people flourish, develop in confidence and improve their self- esteem.

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Overall experiences and progress of children and young people: good

Education attendance is good and young people are proud of their individual achievements. All young people are enrolled to take GCSEs, including mathematics and English. This has increased young people‟s confidence and given them a desire to further their education and gain good jobs in their adult lives. Staff are very proud of the progress young people make, praising them for their positive attitudes to learning.

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Overall experiences and progress of children and young people: good

Staff provide a nurturing environment. They recognise that routine and boundaries provide stability and security. This has resulted in young people becoming more able to manage their frustrations in a calmer way.

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Overall experiences and progress of children and young people: good

Young people said they are happy in the home and have access to a variety of activities, both individually and as a group. Staff encourage young people to eat healthily, exercise regularly and attend their health appointments.

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Overall experiences and progress of children and young people: good

The staff team consistently gains young people‟s views, providing them with opportunities to comment about their care, feelings and reports written about them. The staff actively involve them to understand the areas that they have made progress in and the areas that they need to improve on. This engagement and communication has enabled the progress that all young people have made, such as young people advocating on their own behalf with professionals and contributing to their placing authority care plans in a positive manner. Inspection report children‟s home: SC032468 6

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How well children and young people are helped and protected: good

Young people live in a homely and safe environment. Staff work well with young people, helping them to understand how their past behaviours used to put them at risk.

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How well children and young people are helped and protected: good

When sanctions have been used, they are well recorded and proportionate. Young people spoken to said that they understood the reasons for any sanction given and felt staff were fair.

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How well children and young people are helped and protected: good

Since the last inspection, all staff have received training in managing behaviours and the use of de-escalation techniques, and there have been no incidents of physical intervention. However, staff have not received appropriate training in female genital mutilation and faith-based violence.

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How well children and young people are helped and protected: good

Individual risk assessments and behaviour support plans are regularly reviewed by managers and staff to ensure that any changes to the support that young people require are recorded. However, young people do not contribute to these plans.

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How well children and young people are helped and protected: good

There has been a significant decrease in missing incidents for all young people. The staff help young people to understand potential risks and how to keep themselves safe. Consequently, young people have made significant positive changes in reducing their previously high risk-taking behaviours.

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How well children and young people are helped and protected: good

Managers have advocated on behalf of young people when there were concerns of gang involvement leading to criminal exploitation. As a result, advocates who are experienced in these areas were brought in to work with young people on a weekly basis. Consequently, young people are building resilience and making safe choices.

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How well children and young people are helped and protected: good

Staff files show safer recruitment and selection processes in place. Since the last inspection, managers have made significant improvements to the induction of new staff and their probationary assessments. This ensures that there is a safe and competent workforce.

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The effectiveness of leaders and managers: good

The manager was registered with Ofsted in 2017. She is currently undertaking the required level 5 diploma in leadership and management. The registered manager is an enthusiastic and motivated leader who is gaining good oversight of the strengths and areas for development in the home.

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The effectiveness of leaders and managers: good

The registered manager has a good understanding of young people‟s needs. However, a lack of experienced senior staff, together with a number of new and unqualified support workers, means that much of her time is taken up with inducting new staff and working alongside the team. This compromises her management oversight of the home.

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The effectiveness of leaders and managers: good

The requirement made at the last inspection, regarding the need for staff to acquire relevant qualifications, is repeated in this report. Some members of staff have many Inspection report children‟s home: SC032468 7 years of social care experience and in some cases other qualifications that equip them with transferable skills. Staff who do not currently hold the relevant qualification have now been enrolled on an appropriate course.

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The effectiveness of leaders and managers: good

The registered manager is well thought of by her staff team. Staff describe her as maintaining a good balance between supporting young people and the staff team. Good- quality regular supervision of the staff team is in place. Monthly team meetings enable group discussion on young people‟s progress and the opportunity to discuss any training or practice issues.

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The effectiveness of leaders and managers: good

The registered manager works well with other professionals involved with the young people to ensure that they receive holistic care. This is effective in helping young people to make positive progress in all areas of their educational and emotional development. A social worker describes her as an impressive manager who maintains effective communication in keeping them informed of the young people‟s needs and progress.

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The effectiveness of leaders and managers: good

The home‟s statement of purpose sets out the aims and objectives of the service. However, an updated statement of purpose has not been forwarded as required.

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The effectiveness of leaders and managers: good

Internal monitoring of the home is insufficient. Quality of care reports have not been sent to Ofsted within legislative timescales. This shortfall compromises Ofsted‟s ability to gain regular oversight of the service.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC032468 8

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Children’s home details

Registered provider: Adeza Care Homes Limited

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Children’s home details

Registered provider address: Second Floor, Kestrel House, Falconry Court, Bakers Lane, Epping, Essex CM16 5BD

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Children’s home details

Responsible individual: Deborah Pacquette

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Inspector

Juanita Mayers, social care inspector Inspection report children‟s home: SC032468 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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