Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children‟s home: SC433290 1 SC433290 Registered provider: Cambian Childcare Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to six young people aged from 10 to 17 years old who may have emotional and/or behavioural difficulties. The home is part of a large private organisation. The home‟s manager has recently registered with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 19 December 2017

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good

Overall judgement at last inspection: requires improvement to be good

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Enforcement action since last inspection:

On 12 September 2017, Ofsted issued a restriction notice and four compliance notices following an interim inspection of the home. On 4 October 2017, a monitoring visit took place to monitor the restriction notice and two of the compliance notices. Sufficient progress had not been made, the restriction notice remained in place and a further compliance notice in relation to regulation 12 was issued.

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Enforcement action since last inspection:

On 7 November 2017, a monitoring visit took place to monitor the restriction notice and Inspection report children‟s home: SC433290 2 the three compliance notices. The compliance notices were assessed to have been met. However, managers had not addressed all of the requirements identified at the interim inspection and there was limited evidence of sustained progress. The restriction notice was extended to 31 January 2018.

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Enforcement action since last inspection:

On 23 January 2018 a monitoring visit found that there had been continued progress. There was no further enforcement action.

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Inspection date Inspection type Inspection judgement

19/12/2017 Full Requires improvement to be good 12/09/2017 Interim Declined in effectiveness 31/05/2017 Full Requires improvement to be good 27/02/2017 Interim Sustained effectiveness Inspection report children‟s home: SC433290 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child‟s placing authority effectively in the child‟s care, in accordance with the child‟s relevant plans;

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Requirement Due date

if the registered person considers, or staff consider, a placing authority‟s or a relevant person‟s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child‟s needs are met in accordance with the child‟s relevant plans; and

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children‟s home is to provide care and accommodation. (Regulation 5 (a)(c)(d)) 30/05/2018

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) required the registered person to ensure that staff—

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Requirement Due date

help each child to achieve the education and training targets, as recorded in the child‟s relevant plans;

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Requirement Due date

understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers;

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Requirement Due date

help each child to understand the importance and value of education, learning, training and employment. (Regulation 8 (1) and (2)(a)(i)(iii)(iv)) 30/05/2018 Inspection report children‟s home: SC433290 4 The registered person must ensure that—

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child‟s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii) and (c)(iv)) 30/05/2018 Inspection report children‟s home: SC433290 5

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Overall experiences and progress of children and young people: good

Staff are successful at developing relationships with young people. For example, one staff member prepares a young person their favourite meals for days when they are not on shift. This means that young people feel well cared for.

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Overall experiences and progress of children and young people: good

The majority of young people are happy and feel settled living at the home. A young person told the inspector, „I don‟t want to move out of here. It is so nice.‟

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Overall experiences and progress of children and young people: good

Staff are effective advocates for young people. For example, staff have made complaints on behalf of young people to the police and placing authority. This means that young people‟s voices are heard and understood.

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Overall experiences and progress of children and young people: good

Recent decoration has made the house feel more homely. Staff involve young people in the ongoing improvements to the home. This helps young people to develop their sense of belonging.

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Overall experiences and progress of children and young people: good

Staff have mixed success in overcoming the barriers to young people engaging in education. All young people have made progress from their starting points; however, some young people‟s attendance is sporadic. Staff‟s current approach to promoting education is not always effective in motivating young people to attend.

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How well children and young people are helped and protected: good

Staff have a solid understanding of young people‟s vulnerabilities and use this well in their care of individuals in the home. Staff are alert and take swift and decisive action when needed. For example, staff‟s response to missing incidents are well coordinated and proficient.

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How well children and young people are helped and protected: good

Staff seek to utilise the skills of specialist services to help young people understand how to keep themselves safe. For example, young people identified as being at risk of child sexual exploitation are receiving targeted support to address these concerns. A social worker said, „Without the help of [staff] we would not have saved this child. There is no stone left unturned.‟

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How well children and young people are helped and protected: good

Calm staff help young people to develop strategies to manage their emotions better. For one young person, this means going into the garden to play football. As a result, young people who have previously displayed high levels of aggression are now less likely to behave in such a manner.

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How well children and young people are helped and protected: good

Staff‟s use of physical restraint is rare. Despite this, staff and the manager do not sufficiently record and review such incidents. There is no immediate impact for young people from this shortfall. Inspection report children‟s home: SC433290 6

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The effectiveness of leaders and managers: requires improvement to be good

The home has previously experienced a prolonged period without a registered manager. The potential impact of this has been minimised by the consistent presence of an established manager. The post-holder has recently registered with Ofsted, which means that the home now has a registered manager.

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The effectiveness of leaders and managers: requires improvement to be good

A stable staff team works in harmony to meet the needs of young people. As a result, young people receive reliable support from staff. This helps to provide young people with a sense of stability.

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The effectiveness of leaders and managers: requires improvement to be good

Staff receive the necessary support and guidance in order to understand how best to care for young people. For example, regular supervision sessions, team meetings and training provide staff with the skills and knowledge they need and they work well as a team.

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The effectiveness of leaders and managers: requires improvement to be good

In the main, staff are effective at developing relationships with key stakeholders. Staff achieve this through good communication and constructive challenge. Despite this, in one example, relationships between staff and a placing authority have not been good enough. This has had an impact upon the care planning and safeguarding for one young person. Although staff appropriately challenged the local authority, there was a delay in staff utilising the help of the young person‟s legal advocate to ensure that the necessary action was taken to keep the young person safe.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC433290 7

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Children’s home details

Registered provider: Cambian Childcare Ltd

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Children’s home details

Registered provider address: Cambian Group, 4th Floor Waterfront Building, Chancellors Road, Hammersmith Embankment, London W6 9RU

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Inspector

Paul Robinson, social care inspector Inspection report children‟s home: SC433290 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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