Children's Home run by North East Lincolnshire Council in North East Lincolnshire

Inspection report for children’s home - monitoring visit: SC367802 1 SC367802

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North East Lincolnshire Council

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The local authority has registered this home to provide care and accommodation for up to two children or young people who may have a learning disability.

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This monitoring visit

This monitoring visit was undertaken due to a complaint received about the quality of care. The focus of this visit included the relationships between staff and young people, the provider’s responsiveness to complaints and the safeguarding of young people.

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This monitoring visit

Young people enjoy a warm, welcoming and friendly environment. Staff spend time getting to know the young people and supporting their individual needs and personal interests. For example, staff had just bought a wig for a young person to dress up for a forthcoming Comic Con event. Staff are proactive at promoting the young people’s health and education needs. Consequently, the young people are healthy, have good attendance at school, achieve well and have fun.

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This monitoring visit

The staff are kind and considerate. They listen to the young people and are attentive to their changes in mood. The young people named specific staff who they would talk to and feel that staff care about them. The staff consistently remind the young people of the expectations of the home in terms of daily routines and behaviour. This includes measures to safeguard the young people, such as handing in their mobile phones at bedtime and completing work about e-safety.

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This monitoring visit

The staff are trained to respond appropriately to challenging behaviour. When the young people display aggressive behaviour, staff respond appropriately to de- escalate incidents. The staff encourage the young people to reflect on these incidents and provide support for the young people to behave more appropriately. The manager and senior manager are committed to helping the young people to Inspection report for children’s home - monitoring visit: SC367802 2 work through their difficulties. They spend time talking to the young people to explore different coping strategies while at the same time reinforce social norms and expectations. Ongoing concerns about risks to the young people’s welfare from their behaviour are reviewed with the local authority to assess if a placement is still suitable. This helps to protect the young people and prevents unnecessary criminalisation.

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This monitoring visit

The staff complete safeguarding training and are confident in using the whistleblowing procedure should this be needed. Staff morale is high and there is good cohesive teamwork. The team of staff members reflect on their care practice during team meetings and in individual supervision, putting the needs of the young people first and foremost. The staff receive regular supervision but records of one- to-one supervisions are not kept up to date and shared with respective staff members. The last complaint has not been entered into the home’s complaints records together with information about the action taken and the outcome. These recording shortfalls compromise the management’s oversight of the home, especially with regards to staff performance and ensuring that any lessons learned from complaints contribute to improving the service.

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Recent inspection history

Inspection date Inspection type Inspection judgement 09/05/2017 Full Good 03/01/2017 Interim Sustained effectiveness 01/06/2016 Full Good 24/02/2016 Interim Improved effectiveness Inspection report for children’s home - monitoring visit: SC367802 3

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Statutory Requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that a record is made of any complaint, the action taken in response and the outcome of any investigation. (Regulation 39 (3)) 30/04/2018

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Recommendations

 A record of supervision should be kept for staff, including the manager. The record should provide evidence that supervision is being delivered in line with regulation 33 (4)(b). It is good practice for a note of the content and/or outcomes of supervision sessions to be kept and to ensure that both the person giving the supervision and staff member have a copy of the record. (‘Guide to the children’s homes regulations including the quality standards’, page 61, paragraphs 13.3 and 13.4)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC367802 4

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Children’s home details

Registered provider: North East Lincolnshire Council

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Children’s home details

Registered provider address: Child Care Management Team, Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire DN35 8LN

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Inspector

Simon Morley, social care inspector Inspection report for children’s home - monitoring visit: SC367802 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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