Children's home run by Keys Child Care Limited in Telford and Wrekin

Inspection report for children's home - monitoring visit: SC449245 1 SC449245

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Bryn Melyn Care

Monitoring visit Inspected under the social care common inspection framework

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Information about this children's home

The home is registered to accommodate up to three young people who have emotional and/or behavioural difficulties. The service is owned by a private company.

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This monitoring visit

This home was last inspected in January 2018 and was judged to be inadequate. Requirements were issued relating to the following regulatory shortfalls:

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This monitoring visit

 Involving placing authorities in the care of young people  Positive relationships  Health and well-being  The arrangements for medication  Child protection  Leadership and management  Behaviour management  Training and supervision  Statement of purpose  Young people’s records.

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This monitoring visit

In addition to the requirements, on 15 January 2018 Ofsted also issued a notice restricting accommodation. This notice is in place for 12 weeks.

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This monitoring visit

Since the last inspection, the new manager has worked hard to bring about positive change. As a result, all of the requirements from the January 2018 inspection are judged as met.

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This monitoring visit

The manager has ensured that there are now better working arrangements with placing authorities. This results in joint working between the manager, staff and placing service. When concerns arise, they are quickly shared and strategies for Inspection report for children's home - monitoring visit: SC449245 2 improvement are put in place. This good joint working is underpinned by regular and detailed feedback, which is given with regard to the progress that young people are making. Joint working also enhances the good work that is being carried out in the home with regard to supporting positive relationships. Regular and focused key-work sessions take place, and young people are encouraged and supported to share their views and experiences with the staff team. This has improved relationships and, consequently, has reduced incidents of challenging behaviour. Young people now feel listened to and know that their views are heard and acted on.

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This monitoring visit

The health needs of young people are now better promoted. All required information is now clearly recorded and, where necessary, has been updated. This means that staff now have clear guidance about how to manage young people’s health needs. Similarly, the arrangements for medication have improved. Medication is regularly checked and audited, given only where prescribed and stored appropriately. Young people’s records have also been improved and now contain all of the required details. This ensures that staff are fully aware of all relevant information about young people, and know how to meet their identified needs.

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This monitoring visit

The arrangements for protecting young people have improved. Risk assessments have been revised and updated. There are better arrangements in place for monitoring the use of the internet and social media. Furthermore, there is an increased vigilance in making sure that young people are safe. Since the last inspection, there have been no occasions of young people going missing and serious incidents are rare. When serious incidents do occur, the manager ensures that referrals are made to appropriate agencies. However, there has been one occasion when the manager started to investigate a potential concern without seeking advice from the statutory child protection services. This did not lead to any harm to or negative impact on the young person. A requirement has been made to ensure that the child protection policies of the organisation, which are appropriately detailed, are followed and implemented when concerns arise.

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This monitoring visit

The manager is in the process of applying to Ofsted for registration. The leadership and management of the home have significantly improved. There are clear expectations in place, and demonstrable progress has been made. For example, records about incidents are rigorously checked and contain all required details. Staff have completed all required training, including fire safety, and are now better equipped to deliver safe and effective care. The manager has built on these improvements by encouraging further development and training for the staff in the home. For example, staff are now tasked with developing their knowledge and understanding of regulation and how this applies to the home. The home’s statement of purpose has been updated and sent to Ofsted as required. The management team has reviewed the requirements from the last inspection in January 2018 and developed an action plan to address the shortfalls. Furthermore,

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This monitoring visit

areas for further improvement have been identified and are being acted on. This work is supported by the responsible individual, who has increased his involvement in the home and is supporting the changes. Inspection report for children's home - monitoring visit: SC449245 3 Staff are now better supported in their roles and receive regular supervision. This ensures that all aspects of their practice are reviewed and developmental needs are addressed. This also ensures that staff retain some ownership in the improvements being made in the home. Staff and the manager have worked hard to make a range of improvements to the physical environment. The home is now well presented, comfortable and homely. A young person commented that the home is a ‘good environment. I feel safe.’

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This monitoring visit

The progress made by the manager and staff is reflected in further positive views from young people:

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This monitoring visit

 ‘Life is treating me well.’  ‘Staff are always here to protect me.’  ‘It’s like a family.’  ‘If I am angry or upset, they just talk to me. They are great role models.’  ‘I have put my past behind me.’

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This monitoring visit

As a result of this inspection, one requirement has been made.

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Recent inspection history

Inspection date Inspection type Inspection judgement 09/01/2018 Full Inadequate 13/02/2017 Interim Improved effectiveness 12/09/2016 Full Good 11/02/2016 Interim Sustained effectiveness Inspection report for children's home - monitoring visit: SC449245 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the 'Guide to the children's homes regulations including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must prepare and implement a policy which is intended to safeguard children accommodated in the children’s home from abuse or neglect and sets out the procedure to be followed in the event of an allegation of abuse or neglect. (Regulation 34 (1) (a) (b)) 31/03/2018

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children's home details

Registered provider address: Edward James House, Hadley, Telford TF1 6QJ

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Inspector

Pete Hylton, social care compliance inspector Inspection report for children's home - monitoring visit: SC449245 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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