Setting

Borough of Poole Adoption Service

4th- 6th August 2003 Local Authority Adoption Services

p.1

Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

p.2

Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

p.2

The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

p.2

Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.2

The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Borough of Poole Adoption Service

p.2

The 4-point scale ranges from:

Borough of Poole Adoption Service Page 1

p.3

service

Borough of Poole Adoption Service Page 2 Date of Inspection Visit 4th August 2003 ID Code

p.4

inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

p.4

the time of inspection

Borough of Poole Adoption Service Page 3

p.5

D.3. Provider’s agreement

Borough of Poole Adoption Service Page 4

p.6

INTRODUCTION TO REPORT AND INSPECTION

Local authority adoption services are subject to inspection by NCSC, to establish if the service is meeting the National Minimum Standards for Local Authority Adoption Services and the requirements of the Care Standards Act 2000, the Adoption Act 1976 as amended, the Adoption Agencies Regulations 1983 as amended and the Local Authority Adoption Service (England) Regulations 2003.

p.6

INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Borough of Poole Adoption Service. The inspection findings relate to the National Minimum Standards for Local Authority Adoption Services published by the Secretary of State under sections 49 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings Borough of Poole Adoption Service

p.6

INTRODUCTION TO REPORT AND INSPECTION

Borough of Poole Adoption Service Page 5 This report is a public document.

p.7

INSPECTION VISITS

Inspections will be undertaken in line with the regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The inspection methods used in the production of this report are set out in Part B. Pre- inspection information, and the manager’s written self-evaluation of the service, have also been taken into account. The report represents the inspector's findings from the evidence found at the specified inspection dates. Borough of Poole Adoption Service Borough of Poole Adoption Service

p.7

INSPECTION VISITS

Borough of Poole Adoption Service Page 6 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. The Borough of Poole is situated on the south coast of Dorset. It is a small unitary authority that provides a full range of services previously provided by Poole Borough Council and Dorset County Council. The adoption service provided by the Borough is located in the social services fostering and adoption team. Joyce Spiller manages both the fostering and adoption service. There is a small team of two qualified social workers, one of whom is senior practitioner and a recently appointed social work assistant; a part time administrator supports the adoption team.

p.8

INSPECTION VISITS

• Recruitment of adopters. • Training for prospective and approved adopters. • Assessment of prospective adopters. • Presentation of assessment reports to the adoption Panel. • Adoption placements. • Representation at two adoption consortiums. • Post adoption support. • Re assessment for 2 nd time adopters. • Inter-country adoption. • Letterbox service. • Initial interview for adopted people seeking their records. • Assessment for step-parent adoptions. • Review of Adoption and Residence Order allowances • Advice and Attendance at Permanency Planning and Placement Agreement Meetings Borough of Poole Adoption Service

p.8

INSPECTION VISITS

Borough of Poole Adoption Service Page 7 Borough of Poole Adoption Service

p.9

INSPECTOR’S SUMMARY

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.

p.9

INSPECTOR’S SUMMARY

A small team consisting of one senior practitioner, one social worker, one social work assistant and a half time administrator post provides the Borough of Poole adoptions service. The manager is responsible for both the adoption and fostering service provision.

p.9

INSPECTOR’S SUMMARY

The team is based in the offices occupied by the children and families services teams. The inspection found positive working relationships between the field social work teams and the adoption team. The adoption team has also developed good collaborative relationships with its neighbouring authorities and the two adoption consortiums in the south and southwest. The team strength lies in their ability to be flexible, innovative and creative which we find commendable. The inspection found evidence of good planning and monitoring systems in place of permanency planning for children. Records showed more timely decision making and timescales improved with good structural arrangements in the form of meetings to progress adoption plans. Delays identified by field social workers tended to lie currently with the court process with lengthy waits for hearing dates.

p.9

Statement of purpose

The current statement of purpose does not meet the requirements of the NMS and Regulations. Poole does not currently have a purpose designed children’s guide for adoption. The Polices and procedures for the service require additions to be in line with the NMS and Regulations these are identified in the main body of the report.

p.9

Securing and promoting welfare

There is a clear strategy for recruitment of adopters; the service is on line to meet its target for 2003/4. The assessments showed good detailed evidenced documents with a competency based approach being introduced. Some areas of assessment have been identified for development. Matching considerations placed the needs and wishes, welfare and safety of the child at the centre of the adoption process. Good practice and success are evident by there being only one disruption in the last five years.

p.9

Prospective and approved adopters

The team demonstrate a high level of commitment to recruitment, training, assessment and support. Adopter’s feedback expressed some dissatisfaction about the initial response. They stated that their experiences afterwards were positive, they felt well prepared, trained and supported at all times by the team. Borough of Poole Adoption Service

p.9

Prospective and approved adopters

Borough of Poole Adoption Service Page 8

p.10

Birth parents and birth families

The Borough offer services for birth families, which are commissioned from The South West Adoption Network. The team provide initial interview for adopted adults with on going counselling commissioned by Swan.

p.10

Adoption Panel and Agency decisions

The adoption panel is properly constituted and meets monthly. Panel members confirmed that they have papers in advance and that minutes of the meetings are clear and informative. Adopters had mixed feelings about attending panel but appreciated the prompt response of the panel’s recommendation on the day and follow up from the agency decision maker.

p.10

Adoption Panel and Agency decisions

The inspection found practice in place, which requires underwriting by polices, and procedures. Panel training needs, regularly, to include valuing heritage, ethnicity and diversity for members who require support and encouragement to develop these concepts.

p.10

Fitness to provide or manage an adoption agency

The manager is appropriately qualified and has many years professional child care experience. The manager was not available during the inspection, the senior managers had appropriate measures in place to cover the absence but it is strongly recommended that this situation be monitored closely.

p.10

Employment and management of staff

There are recruitment and selection procedures in place, which ensure appropriately qualified and experienced staff, are recruited. Staff receive regular supervision and support and training. The inspection found areas of practice, which had been given less priority due to pressure of work.

p.10

Records

Appropriate records are maintained securely. The standard of recording varied, the inspection found a need for an audit system which would provide evidence of management endorsement of records, supervisory decisions and quality assurance of records.

p.10

Fitness of premises

The offices are appropriately laid out, accessible and fully insured. They provide a resourced base for work and training for prospective and approved adopters. Borough of Poole Adoption Service

p.10

Fitness of premises

Borough of Poole Adoption Service Page 9 Reports and Notifications to the Local Authority and Secretary of State

p.11

Fitness of premises

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

p.11

Fitness of premises

NA Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's adoption service satisfies the regulatory requirements:

p.11

Fitness of premises

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their adoption service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice:

p.11

Fitness of premises

NA Report to the Secretary of State under section 47(4)(a) of the Care Standards Act 2000 of a failure by a Local Authority adoption service to satisfy regulatory requirements which is not considered substantial:

p.11

Fitness of premises

NA Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority adoption service:

p.11

The grounds for the above Report or Notice are:

There is no current Statement of Purpose. Regulation 2

p.11

The grounds for the above Report or Notice are:

There is no current Children’s Guide. Regulation 3

p.11

The grounds for the above Report or Notice are:

There are no written records of telephone enquiries of personal references for staff. Regulation 6 & 11.

p.11

The grounds for the above Report or Notice are:

There is no documentary evidence of qualification on personnel files. Regulation 6 & 11

p.11

The grounds for the above Report or Notice are:

There are no individual files maintained for panel members. Regulation 11.

p.11

The grounds for the above Report or Notice are:

The written assessment reports do not contain sufficient account of and opinions on valuing diversity. Regulation 8 of The Adoption Regulations 1984. Borough of Poole Adoption Service

p.11

The grounds for the above Report or Notice are:

Borough of Poole Adoption Service Page 10

p.12

(Not relevant at first NCSC inspection)

Requirements from last Inspection visit fully actioned? NA

p.12

STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000, the Adoption Agencies Regulations 1983 and the Local Authority Adoption Service (England) Regulations 2003. No. Regulation Standard Required actions Timescale for action

p.12

Borough of Poole Adoption Service

Borough of Poole Adoption Service Page 11

p.13

STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate officer of the Local Authority is requested to provide the Commission with an action plan, which indicates how requirements and recommendations are to be addressed. This action plan is shown in Part D of this report.

p.13

STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Adoption Act 1976, the Adoption Agencies Regulations 1983, the Local Authority Adoption Service (England) Regulations 2003 or the National Minimum Standards for Local Authority Adoption Services. The Authority is required to comply within the given time scales in order to comply with the Regulatory Requirements for adoption services. No. Regulation Standard * Requirement Timescale for action

p.13

STATUTORY REQUIREMENTS

1 2 LA1 A statement of purpose must be in line with the NMS 1, Regulation 2 (1) and must contain information listed in Schedule 1 of the regulations.

p.13

STATUTORY REQUIREMENTS

Provide a copy for the commission. 31 st December

p.13

STATUTORY REQUIREMENTS

2 3 LA1 A Children’s guide must be inline with NMS 1.4, Regulation 3 (1) and must contain information listed in Schedule 2 of the regulations.

p.13

STATUTORY REQUIREMENTS

Provide a copy for the commission. 31 st December

p.13

STATUTORY REQUIREMENTS

3 6 & 11 LA15LA19 Manager and staff records must contain written record of telephone enquiries of references.

p.13

STATUTORY REQUIREMENTS

Manager and staff records must contain documentary evidence of relevant qualifications.

p.13

STATUTORY REQUIREMENTS

In line with regulations 6 & 11 and schedule 3. From now on. Borough of Poole Adoption Service

p.13

STATUTORY REQUIREMENTS

Borough of Poole Adoption Service Page 12 Reg.8 (g) of the Adoption Agency regulations 1984. LA4 Form F assessment reports must provide further competency based evidence of parenting capacity and written exploration of applicant’s values and opinions on valuing diversity. From now on.

p.14

STATUTORY REQUIREMENTS

5 11 LA28 The agency must maintain an up to date file for each panel member. From now on. Borough of Poole Adoption Service

p.14

STATUTORY REQUIREMENTS

Borough of Poole Adoption Service Page 13

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 LA3 The agency should examine the organisation of response to initial enquiry and follow-up to prospective enquires, to ensure prompt action is taken and enquirers are informed of reasons for delay.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 LA10 The panel policies and procedures should include those listed in NMS 10.2.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

LA28LA11 The agency should provide induction training for new members within 10 weeks of becoming a member.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Panel members training should include valuing heritage and ethnicity.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 LA14 Service manager should monitor and review the staffing levels of the adoption team to ensure sufficient staff continue to be available to meet the requirements of the service.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 LA16 The agency should provide a written procedure that covers arrangements for the use of services provided by the Adoption Register for England.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 LA17 The executive side of the council should receive a written report on the management and outcome of the service at least every six months.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 LA18 The agency should provide a written protocol governing the role of specialist advisers.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 LA27LA25 The agency should introduce a file audit system to provide evidence of management endorsement of records, supervisory decisions and quality assurance of records.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

• Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. LA10 refers to standard 10. Borough of Poole Adoption Service

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Borough of Poole Adoption Service Page 14

p.16

PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report

p.16

PART B INSPECTION METHODS & FINDINGS

Placing authority survey YES Placing social worker survey YES Prospective adopter survey YES Approved adopter survey YES Birth parent / birth family member survey NO Checks with other organisations and Individuals • Directors of Social services YES • Specialist advisor (s) YES Tracking Individual welfare arrangements YES • Interview with children YES • Interview with adopters and prospective adopters YES • Interview with birth parents NO • Interview with birth family members NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of adoption panel YES Inspection of policy/practice documents YES Inspection of records (personnel, adopter, child, complaints, allegations) YES

p.16

PART B INSPECTION METHODS & FINDINGS

Date of Inspection 4/8/03 Time of Inspection 10.00AM Duration Of Inspection (hrs) 64 Number of Inspector days 6 Additional Inspection Questions: Certificate of Registration was displayed at time of inspection NA The certificate of registration accurately reflected the situation in the service at the time of inspection NA

p.16

PART B INSPECTION METHODS & FINDINGS

Total Number of staff employed (excluding managers) 4 Borough of Poole Adoption Service

p.16

PART B INSPECTION METHODS & FINDINGS

Borough of Poole Adoption Service Page 15 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.17

PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

p.17

PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable on this occasion. “X” is used where a percentage value or numerical value is not applicable. Borough of Poole Adoption Service

p.17

PART B INSPECTION METHODS & FINDINGS

Borough of Poole Adoption Service Page 16

p.18

The intended outcome for the following standard is:

• There is clear written statement of the aims and objectives of the adoption

p.18

There is a clear written statement of the aims and objectives of the adoption agency

which describes accurately what facilities and services they provide. Key Findings and Evidence Standard met? 1 A statement of purpose is required that is in line with NMS 1.1 & 1.2 and contains the matters listed in Schedule 1 of The Local Authority Adoption Service (England) Regulations 2003. The executive side of the council formally approves the statement of purpose, and the agency reviews, updates and modifies it where necessary at least annually.

p.18

There is a clear written statement of the aims and objectives of the adoption agency

The commission should be provided with a copy of the statement of purpose by December 31 2003 and notified of any revision within 28 days.

p.18

There is a clear written statement of the aims and objectives of the adoption agency

A children’s guide is required that is in line with NMS 1.4 & 1.5 and contains the matters listed in Schedule 2 of The Local Authority Adoption Service (England) Regulations 2003.

p.18

There is a clear written statement of the aims and objectives of the adoption agency

The commission should be provided with a copy of the children’s guide by December 31 2003 and notified of any revision within 28 days.

p.18

There is a clear written statement of the aims and objectives of the adoption agency

The agency should ensure that the polices and procedures and written guidance to staff accurately reflect the statement of purpose and that all those working in the service are aware of the contents of the statement of purpose and a copy is readily available.

p.18

executive side of the council?

Is there a children’s guide to adoption? NO

p.18

information required by Standard 1.4?

Borough of Poole Adoption Service Page 17

p.19

The intended outcome for the following set of standards is:

• The needs and wishes, welfare and safety of the child are at the centre of the adoption process.

p.19

effective strategies to recruit sufficient adopters to meet the needs of the range of

children waiting for adoption locally. Key Findings and Evidence Standard met? 3 The business plan for adoption services (2003-4) provides a written plan to recruit sufficient adopters to meet the needs of the range of children waiting for adoption locally. Staff interviewed confirmed its implementation. Recruitment of adopters is targeted to maximise the opportunity to meet the needs of children. Staff explained that Poole has a predominantly white population; therefore they use the two consortiums, National Adoption Register and national advertisements to find families for children with needs arising from their ethnicity, which may not be met in the Poole area.

p.19

effective strategies to recruit sufficient adopters to meet the needs of the range of

Examination of data provided, panel minutes and children’s records showed siblings are placed together unless one family would not meet their individual assessed needs.

p.19

effective strategies to recruit sufficient adopters to meet the needs of the range of

Children’s views and feelings are found recorded on their form E reports and written reports to Panel. Children seen when visiting adopters explained that they had been consulted about their prospective adopters and described information and introductions they had with their potential adoptive parents.

p.19

In the last 12 months:

How many children were identified as needing adoptive families? 17 How many children were matched with adopters? 14 How many children were placed with the service’s own adopters? 10 How many children were placed with other services’ adopters? 5 How many children were referred to the Adoption Register? X

p.19

adopters does this represent?

X % How many sibling groups were matched in the last 12 months? 4

p.19

On the date this form was completed, how many children were

waiting for a match to be identified. X Borough of Poole Adoption Service

p.19

On the date this form was completed, how many children were

Borough of Poole Adoption Service Page 18

p.20

The intended outcome for the following set of standards is:

• The adoption agency recruits and supports sufficient adopters from

p.20

diverse backgrounds, who can offer children a stable and permanent home

to achieve a successful and lasting placement.

p.20

about the preparation, assessment and approval procedure and that they will be

treated fairly, openly and with respect throughout the adoption process. Key Findings and Evidence Standard met? 2 There are appropriate written policies and procedures for the recruitment of adopters and information for inter-country adopters.

p.20

about the preparation, assessment and approval procedure and that they will be

Written criteria and information on becoming an adoptive parent is provided for prospective adopters and bi-monthly information meetings where experienced adopters are available to talk to people. Feedback from adopters indicates some disappointment at the length of time to get started and their experience of mixed initial response. Feedback also indicates a high number of people not understanding how they can make a complaint.

p.20

about the preparation, assessment and approval procedure and that they will be

It is strongly recommended that the agency re-examine the organisation of the response process for initial enquiries, to exclude delay. If delay is unavoidable then introduce simple ways of keeping applicants informed about the delays and timescales.

p.20

about the preparation, assessment and approval procedure and that they will be

Adopters interviewed considered they were well informed about the process of becoming an approved adopter and children who needed families locally.

p.20

about the preparation, assessment and approval procedure and that they will be

The inspection found the agency would prioritise prospective adopters who are most likely to meet the needs of children waiting, training can be provided by neighbouring authorities to avoid delay and assessment reports 'fast tracked'. Borough of Poole Adoption Service

p.20

about the preparation, assessment and approval procedure and that they will be

Borough of Poole Adoption Service Page 19

p.21

Prospective adopters are involved in a formal, thorough and comprehensive

assessment, preparation and approval process. Key Findings and Evidence Standard met? 2 The preparation programmed examined showed a comprehensive training course within a framework of equal opportunities and anti-discriminatory practice. The agency uses experienced carers, child psychologist and a lawyer to provide input to sessions.

p.21

Prospective adopters are involved in a formal, thorough and comprehensive

Adopters interviewed stated that they felt it was an excellent preparation course, which covered, the kind of children needing families, the assessment and legal process. They were able to describe topics covered, which addressed sensitive issues and potential demands and challenges for adopters.

p.21

Prospective adopters are involved in a formal, thorough and comprehensive

Assessments examined showed good detailed evidenced documents, with competency based assessment being introduced. The section dedicated to valuing diversity would benefit from further exploration with prospective adopters to provide evidence of adopters value base and acceptance of difference in others such as sexuality, lifestyle and disability. All the required references and checks are undertaken and recorded appropriately.

p.21

Prospective adopters are involved in a formal, thorough and comprehensive

It is required that further use of competency assessment be introduced when exploring parenting capacity.

p.21

Prospective adopters are involved in a formal, thorough and comprehensive

It is required that reports comment further on adopter’s ability to value difference in others in particular exploring how they will manage diversity in the child/ren they adopt such as sexual orientation and family background. Borough of Poole Adoption Service

p.21

Prospective adopters are involved in a formal, thorough and comprehensive

Borough of Poole Adoption Service Page 20

p.22

introduction and placement process, as well as any support to facilitate this they may

need. This will include the role of the Adoption Register for England and Wales. Key Findings and Evidence Standard met? 3 There is a clear written policy and procedure for matching, introduction and placement process. Adopters described how they are informed of this process during training and their experience of receiving information about children in the BAAF form E format.

p.22

introduction and placement process, as well as any support to facilitate this they may

Adopters considered that they were given ample time to read material and make informed decisions. There is a written agreement between Poole Borough and adopters, which requires adopters to notify the borough of the Childs welfare annually.

p.22

introduction and placement process, as well as any support to facilitate this they may

Adopters prepare photos, videos and information; this is shared with children before the initial meeting. Material examined showed a range of information tailored to the Childs age and understanding.

p.22

Adoption Register?

Borough of Poole Adoption Service Page 21

p.23

Adoptive parents are helped and supported to provide stable and permanent homes

for the children placed with them. Key findings and evidence Standard met? 3

p.23

to South West Adoption Network and other professionals. Adopters also valued the

informal links they made during the initial training and assessment period.

p.23

to South West Adoption Network and other professionals. Adopters also valued the

Poole uses an external advisor for intercountry adoptions.

p.23

The preparation training course includes session on keeping information for children

and levels of contact that may be required. Training includes addressing racism and understanding cultural needs.

p.23

meeting held shortly afterwards, showed appropriate support prior and after the

disruption to both the adopters and children.

p.23

meeting held shortly afterwards, showed appropriate support prior and after the

Number of adopter applications started in the last 12 months 4

p.23

meeting held shortly afterwards, showed appropriate support prior and after the

Number of adopters approved in the last 12 months 12

p.23

last 12 months

Number of adopters approved but not matched 6

p.23

last 12 months

Number of adopters referred to the Adoption Register 8

p.23

and adoption, in the last 12 months?

Borough of Poole Adoption Service Page 22

p.24

The intended outcomes for the following set of standards are:

• Birth parents are entitled to services that recognise the lifelong

p.24

implications of adoption. They will be treated fairly, openly and with

respect throughout the adoption process.

p.24

Standard 7 (7.1 – 7.5)

The service to birth parents recognises the lifelong implications of adoption. Key Findings and Evidence Standard met? 3 There is a written policy and procedure for working with birth parents. Social workers interviewed described their experiences of including birth parents in concurrent planning for children and the tensions this can create.

p.24

Standard 7 (7.1 – 7.5)

Details of birth parents views about adoption and contact are recorded on the Form E. This written information is not always made available to birth parents prior to it being passed to the panel or adopters.

p.24

Standard 7 (7.1 – 7.5)

Birth parents have access to the South West Adoption Network and can be referred by the authority if they request. Birth parents have access to support groups run by Dorset and Bournemouth authorities and are invited to attend an annual social event organised by Poole.

p.24

Birth parents and birth families are enabled to contribute to the maintenance of their

child’s heritage. Key Findings and Evidence Standard met? 3 Children have life story work undertaken by their social worker. The adopters visited confirmed that children had comprehensive written record and memorabilia in an appropriate form. Children spoken to informally showed books and photographs of their early life prior to adoption.

p.24

Birth parents and birth families are enabled to contribute to the maintenance of their

The authority maintains letter box exchange of information for birth parents and children. Comments received during the inspection indicate an expected improvement in this service with the recent appointment of a social work assistant. Borough of Poole Adoption Service

p.24

Birth parents and birth families are enabled to contribute to the maintenance of their

Borough of Poole Adoption Service Page 23

p.25

includes providing information about local and national support groups and services

and helping birth parents to fulfil agreed plans for contact. Key Findings and Evidence Standard met? 3 The support arrangements are the same as those identified in Standard 7.

p.25

includes providing information about local and national support groups and services

Poole has a contract with South West Adoption Network to provide support to birth parents and birth families. Birth parents have access to support groups run by Dorset and Bournemouth authorities and are invited to attend an annual social event organised by Poole. Borough of Poole Adoption Service

p.25

includes providing information about local and national support groups and services

Borough of Poole Adoption Service Page 24

p.26

The intended outcomes for the following set of standards are:

• Each adoption agency has an adoption panel which is organised efficiently

p.26

children suitable for adoption, the suitability of prospective adopters and

the matching of children and approved adopters.

p.26

children suitable for adoption, the suitability of prospective adopters and

• The adoption agency’s decisions are made to promote and safeguard the welfare of children.

p.26

Adoption panels have clear written policies and procedures about the handling of

their functions and ensure that they are implemented. Key Findings and Evidence Standard met? 2 The current policies and procedures do not include all those identified in NMS 10.2.

p.26

Adoption panels have clear written policies and procedures about the handling of

It is recommended that the Adoption Panel procedures be updated to be in line with those listed in NMS 10.2.

p.26

Adoption panels have clear written policies and procedures about the handling of

It is evident from interviews conducted with the panel chair and members, minutes examined and observation that business is conducted appropriately, and that although some written procedures are not in place appropriate action is taken.

p.26

Adoption panels have clear written policies and procedures about the handling of

There is a written protocol for the attendance of prospective adopters at the panel. All are invited to attend. Adopters stated that they were well prepared for attending panel and felt supported by the assessing social worker. Opinions varied about the validity of attending, not quite understanding what this achieved other than a token meeting with questions they felt had already been asked. Some expressed discomfort with appearing in front of so many strangers in such a ‘formal setting’.

p.26

Adoption panels have clear written policies and procedures about the handling of

Adopters did appreciate being given verbal confirmation of the panel’s recommendation to the agency on the day they attended, and confirmed that this was followed up by a written decision by the agency within one week. Borough of Poole Adoption Service

p.26

Adoption panels have clear written policies and procedures about the handling of

Borough of Poole Adoption Service Page 25

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

for the overseas country. Key Findings and Evidence Standard met? 2 The adoption panel membership is properly constituted with membership in line with the regulations. Current members showed individuals with suitable qualities and experience.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Observation of the panel meeting demonstrated good practice in considering the reports, matching and up dates of recent adoption placements. The open debate produced informed and agreed outcomes. From the observations of the panel and discussion with the panel chair there is a need for regular training with regard to ethnicity and valuing heritage, in particular for members not necessarily from a social work or care background.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

It is recommended that valuing heritage and ethnicity is included in the next training event provided for panel.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Examination of panel member’s records showed current CRB, references and checks satisfactorily completed, but the current form of filing keeps all records together in one folder and contains details of members now left.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

It is recommended a separate record be maintained for each current panel member.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

There is a formal induction process which involves meeting with the Panel Chair or Panel Adviser to go through the Adoption Panel members handbook and to observe a Panel prior to becoming a full Panel member. Following this there are opportunities to attend national and regional training events, an annual training day for Panel members and training provided at the end of Panel meetings.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Panel member’s records showed signed agreements between members and Poole, which stated the expectations of a panel member and confidentiality.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Panel members interviewed described various training events for the panel including legislation, policy and practice, Attachment Theory and trans-racial placements.

p.27

from overseas and seeks advice, when necessary, on the laws and eligibility criteria

Is the panel a joint panel with other local authorities? NO

p.27

requirements?

Borough of Poole Adoption Service Page 26

p.28

to avoid delays in the consideration of prospective adopters and matching children

and adopters. Key Findings and Evidence Standard met? 3 The panel meets monthly, minutes for the last years meetings showed a standard format summarising discussion and recommendations made. The programmed for the rest of the year showed monthly planned meetings.

p.28

to avoid delays in the consideration of prospective adopters and matching children

Panel members and social workers stated that they received papers normally within five days of the panel meeting.

p.28

to avoid delays in the consideration of prospective adopters and matching children

A written record of the agencies decision maker’s comments and decision showed further consideration of the matters and subsequent recommendations for action and prompt response to adopters.

p.28

recommendation of the adoption panel and promotes and safeguards the welfare of

the child. Key Findings and Evidence Standard met? 3 A written record of the agencies decision maker’s comments and decision showed further professional consideration of the matters surrounding each case and any subsequent recommendations for action.

p.28

recommendation of the adoption panel and promotes and safeguards the welfare of

Social workers explained that they inform children of panel decision in person. The parent/guardian is sent a letter tailored to the individual circumstances.

p.28

recommendation of the adoption panel and promotes and safeguards the welfare of

Prospective adopters are informed verbally on the day of panel recommendations and within a week of the agency decision by letter. Borough of Poole Adoption Service

p.28

recommendation of the adoption panel and promotes and safeguards the welfare of

Borough of Poole Adoption Service Page 27

p.29

The intended outcomes for the following set of standards are:

• The adoption agency is provided and managed by those with the appropriate

p.29

The people involved in carrying on and managing the adoption agency:

• possess the necessary knowledge and experience of child care and

p.29

adoption law and practice and

• have management skills and financial expertise to manage the work

p.29

efficiently and effectively and

• ensure that it is run on a sound financial basis and in a professional manner. Key Findings and Evidence Standard met? 3 Joyce Spiller is the manager of the adoption service. In the last five years she has held the post of manager for adoption and fostering service provided by Poole. Joyce is professional qualified; CQSW and NVQ level 4 Certificate in Management. At the time of the inspection Joyce was not available for interview.

p.29

efficiently and effectively and

The inspection found that there is sound overall management of the service with other members of staff providing anecdotal evidence of supervision and team meetings. The two social work members of the team interviewed stated that they were able to access the manager for informal supervision at any time. Caseloads are allocated by agreement and particular cases kept to provide continuity.

p.29

efficiently and effectively and

The absence of the manager has impacted upon the team work allocation. The senior practitioner explained that she is undertaking management tasks, which necessitates prioritisation of the team workload.

p.29

efficiently and effectively and

It is evident that this is a small but effective team who work closely in partnership. The senior managers have identified that the increased demands upon the adoption service will require review of resources/staffing.

p.29

efficiently and effectively and

It is recommended that regular review of resource and staffing be a commitment by the department to ensure the efficiency of this service, not only to address the growth of the service but more urgently any long term absence of the manager.

p.29

efficiently and effectively and

There are clear lines of responsibility in the service and the job description for the manager sets out the duties and responsibilities.

p.29

of working in a childcare setting in last 5 years?

Borough of Poole Adoption Service Page 28

p.30

voluntary organisation or business concerned with safeguarding and promoting the

welfare of children. Key Findings and Evidence Standard met? 2 The manager has been in post since June 1997.

p.30

voluntary organisation or business concerned with safeguarding and promoting the

Examination of the H.R. file showed no written record of telephone enquiries to referees. The manager has an enhanced CRB check which has been renewed during the last year.

p.30

voluntary organisation or business concerned with safeguarding and promoting the

It is required that written evidence is maintained on individuals H.R. files of telephone enquiries to referees. Borough of Poole Adoption Service

p.30

voluntary organisation or business concerned with safeguarding and promoting the

Borough of Poole Adoption Service Page 29

p.31

The intended outcomes for the following set of standards are:

• The adoption agency is organised and managed efficiently, delivering a good quality service and avoiding confusion and conflicts of role.

p.31

Standard 16 (16.1 – 16.7)

The adoption agency is managed effectively and efficiently. Key Findings and Evidence Standard met? 2 The service does not have a current statement of purpose in line with the NMS, but staff interviewed were clear about their roles and the purpose of the agency.

p.31

Standard 16 (16.1 – 16.7)

Clear arrangements are in place when the manager is absent, the current situation demonstrates the effectiveness of these. The senior practitioner deals with operational issues and the principal officer (services management) deals with delegated functions and budget management.

p.31

Standard 16 (16.1 – 16.7)

The principal officer explained that she is acting as team manager for the service when require but is able to leave the day to day management of the service to the senior practitioner.

p.31

Standard 16 (16.1 – 16.7)

The senior practitioner explained that due to the size of the service she has knowledge of all cases and is able to delegate work effectively.

p.31

Standard 16 (16.1 – 16.7)

Diversity training is in place across the service and is undertaken by all staff. ‘Team Champions’ are to be nominated to assist/encourage staff in understanding of race, culture and diversity issues.

p.31

Standard 16 (16.1 – 16.7)

There is no written procedure covering the arrangements for the use of service provided by the adoption register for England and Wales. It is evident from speaking to social workers and examining files that the service actively uses the adoption registered.

p.31

Standard 16 (16.1 – 16.7)

It is recommended that a clear and concise written procedure be added to the policies and procedures manual.

p.31

Number of the above complaints which were substantiated

Borough of Poole Adoption Service Page 30

p.32

There are clear written procedures for monitoring and controlling the activities of the

adoption agency and ensuring quality performance. Key Findings and Evidence Standard met? 2 The policies and procedures manual shows appropriate systems and strategies in place for monitoring and controlling the activities of the agency.

p.32

There are clear written procedures for monitoring and controlling the activities of the

The adoption panel chair explained the panel role of quality assurance monitoring assessment reports.

p.32

There are clear written procedures for monitoring and controlling the activities of the

The senior management group receives quarterly statistical bulletins of the adoption service activities and performance.

p.32

There are clear written procedures for monitoring and controlling the activities of the

There is a report from the adoption panel, which is currently presented annually to committee. It is recommended that the executive side of the council receive written reports on the management and outcomes of the adoption service every six months in line with NMS 17.3.

p.32

There are clear written procedures for monitoring and controlling the activities of the

The views of adopters and children are sought as part of the reviewing process of care planning and feedback.

p.32

There are clear written procedures for monitoring and controlling the activities of the

Details of charges for services are sent with supporting documents in the case of inter- agency placements.

p.32

There are clear written procedures for monitoring and controlling the activities of the

There is a written policy and guidance on adoptions allowances, purchasers of services are given written statement of allowances paid to adopters on and individual basis.

p.32

work of the adoption service?

Monthly? NO Quarterly? NO Less than Quarterly? YES Borough of Poole Adoption Service

p.32

work of the adoption service?

Borough of Poole Adoption Service Page 31

p.33

The adoption agency has access to specialist advisers and services appropriate to its

needs. Key Findings and Evidence Standard met? 2 The current panel membership includes three specialist advisors, one medical advisor, one psychotherapist and one legal advisor. The medical advisor is currently a community consultant paediatrician. The legal advisor is the borough solicitor who is also available for consultation by staff. Advice on race and culture issues is obtained via Dorset Race Equality Council, DEED, and BAAF. Specialist consultation is also commissioned for individual cases.

p.33

The adoption agency has access to specialist advisers and services appropriate to its

There is no written protocol governing the role of specialist advisers. They are suitably qualified and registered by the appropriate professional bodies.

p.33

The adoption agency has access to specialist advisers and services appropriate to its

It is recommended that a written protocol is produced governing the role of specialist advisors in line with NMS 18.5. Borough of Poole Adoption Service

p.33

The adoption agency has access to specialist advisers and services appropriate to its

Borough of Poole Adoption Service Page 32

p.34

The intended outcome for the following set of standards is:

• The people who work in the adoption agency are suitable to work with children

p.34

Anyone working in or for the adoption agency are suitable to work with children and

young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 2 All the adoption staff H.R. files examined showed appropriate recruitment and selection procedures are followed. There are some omissions in records to meet the NMS and regulations. It is required that a written record of telephone enquiries is kept also identified in NMS 15.

p.34

Anyone working in or for the adoption agency are suitable to work with children and

It is required that documentary evidence of any relevant qualification is kept in respect of anyone managing or working for the adoption service in line with schedule 3 of the regulations.

p.34

Anyone working in or for the adoption agency are suitable to work with children and

Current CRB checks are in place for all members of the adoption service staff.

p.34

Anyone working in or for the adoption agency are suitable to work with children and

All the adoption social work staff are qualified and have a good understanding and many years experience of adoption. They demonstrate significant experience and understanding of legislation, child development, and assessment and communication skills. The evidence is found from adopters stated experience of recruitment, training and assessment as well as the written form F assessment reports. One social worker will complete PQ1 by October 2003 one will commence in January 2004.

p.34

Anyone working in or for the adoption agency are suitable to work with children and

Section 51 counselling is undertaken by the adoption S.W. in the first instance and later in conjunction with South West Adoption Network.

p.34

Anyone working in or for the adoption agency are suitable to work with children and

All other professional staff hold relevant qualifications and have a good understanding of adoption. This is demonstrated in the recorded minutes of panel discussion and direct observation of the adoption panel.

p.34

Anyone working in or for the adoption agency are suitable to work with children and

The senior practitioner supervises the social work assistant.

p.34

Anyone working in or for the adoption agency are suitable to work with children and

Birth parents do not currently have an identified support worker. Birth parents are referred to South West Adoption Network for support. Borough of Poole Adoption Service

p.34

Anyone working in or for the adoption agency are suitable to work with children and

Borough of Poole Adoption Service Page 33

p.35

equivalent?

What % of the adoption service’s social workers have a PQ award? 0% %

p.35

Staff are organised and managed in a way which delivers an efficient and effective

service. Key Findings and Evidence Standard met? 3 The current team is small and work is allocated between the two qualified social workers (one senior practitioner) and the newly appointed social work assistant. The manager holds relevant qualifications and has several years experience in a management role.

p.35

Staff are organised and managed in a way which delivers an efficient and effective

Due to the size of the team and volume of work staff explained that work is prioritised, workload management is monitored in supervision.

p.35

Staff are organised and managed in a way which delivers an efficient and effective

Feedback from adopters indicate that the time from initial enquiry to training, assessment and approval can be lengthy this is an area which will need to be closely monitored by the manager.

p.35

Staff are organised and managed in a way which delivers an efficient and effective

The team have good established networks with other L.A. and collaborate on providing training to address the need for waiting between the two courses provided annually by Poole.

p.35

Staff are organised and managed in a way which delivers an efficient and effective

Formal recorded supervision is held on a monthly basis. Staff described on-going training provided, but stated occasionally work priorities would overrule attendance.

p.35

Staff are organised and managed in a way which delivers an efficient and effective

The administrative service for the team has recently been increased to one half time worker. The feedback from carers indicate some disappointment to initial enquiry and waiting to begin the process (as identified in NMS3) this is an area to be addressed as soon as possible.

p.35

Staff are organised and managed in a way which delivers an efficient and effective

The staff stated that they have copies of documents listed in NMS 20.12 and job descriptions that reflect their duties and responsibilities Borough of Poole Adoption Service

p.35

Staff are organised and managed in a way which delivers an efficient and effective

Borough of Poole Adoption Service Page 34

p.36

the needs of the adoption agency and they are appropriately supported and assisted

in providing a service. Key Findings and Evidence Standard met? 3 Service information and statistics indicate that the team are currently well placed to meet 2003/4 targets for recruitment of adopters and placement of children.

p.36

the needs of the adoption agency and they are appropriately supported and assisted

Comments from prospective adopters and social work colleagues indicate that they believe team are currently working at capacity. As previously mentioned this situation needs monitoring closely to ensure that there is sufficient staff to meet the needs of the adoption agency.

p.36

the needs of the adoption agency and they are appropriately supported and assisted

A social work assistant has recently been appointed to meet the new legislative requirements re adoption support.

p.36

the needs of the adoption agency and they are appropriately supported and assisted

Social work bank staff have been used in the past to undertake assessments at times of peak demand.

p.36

the needs of the adoption agency and they are appropriately supported and assisted

Staff stated that they receive regular supervision, training and feel supported. They described some incidents when training opportunities have been missed to due to prioritising work commitment.

p.36

The adoption agency is a fair and competent employer, with sound employment

practices and good support for its staff. Key Findings and Evidence Standard met? 3 Comments from staff interviewed indicate that they felt supported and valued by the managers and the Borough. They identified the size of the department as being beneficial in providing direct lines of communication and developing close working relationships.

p.36

The adoption agency is a fair and competent employer, with sound employment

Staff described a system for annual assessment of their development needs (EDI); they had mixed experience of the regularity of this being undertaken.

p.36

The adoption agency is a fair and competent employer, with sound employment

There are a range of employee support services in place, counselling and access to Borough of Poole chaplain.

p.36

The adoption agency is a fair and competent employer, with sound employment

There is a written whistle blowing policy in place included in the staff handbook. Borough of Poole Adoption Service

p.36

The adoption agency is a fair and competent employer, with sound employment

Borough of Poole Adoption Service Page 35

p.37

There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 The training programme does not address all staff training needs due to viability and cost effectiveness due to the size of the staff group, this shortfall is addressed by staff individually identifying training opportunities from national organisations such as BAAF and social work press.

p.37

There is a good quality training programme to enhance individual skills and to keep

New members of staff described appropriate induction programmes tailored to their post. The Borough offers NVQ training for unqualified staff and DipSW secondments through the open university.

p.37

There is a good quality training programme to enhance individual skills and to keep

Staff explained that they will ‘cascade’ training information they have received at team meetings. Social work and adoption staff have recently presented a training event to colleagues, which addressed current legislation and casework relevant to their jobs.

p.37

There is a good quality training programme to enhance individual skills and to keep

The annual adoption service business plan includes a training plan it reflects the policies and legal obligations of the agency.

p.37

There is a good quality training programme to enhance individual skills and to keep

Borough of Poole Adoption Service Borough of Poole Adoption Service

p.37

There is a good quality training programme to enhance individual skills and to keep

Borough of Poole Adoption Service Page 36

p.38

The intended outcome for the following set of standards is:

• All appropriate records are maintained securely, kept and are accessible when required.

p.38

maintained for each child, prospective and approved adopter with whom the agency

has worked. Key Findings and Evidence Standard met? 2 Separate files are maintained for children and prospective and approved adopters.

p.38

maintained for each child, prospective and approved adopter with whom the agency

Case records are stored in separate locked file cupboards. There is a written policy and procedure regarding storage, confidentiality and access.

p.38

maintained for each child, prospective and approved adopter with whom the agency

Access to records on computer are password protected and backed up by the IT system. Access to records outside of the adoption team is by written request only and is overseen by the Children’s service manager.

p.38

maintained for each child, prospective and approved adopter with whom the agency

Records of references, health checks and CRB checks for prospective adopters are in line with the requirements of the regulations.

p.38

maintained for each child, prospective and approved adopter with whom the agency

Case records examined showed up to date records. Running records were not always signed by social workers in the case of children’s files. Children’s files are congruent with the looked after children system.

p.38

maintained for each child, prospective and approved adopter with whom the agency

It is recommended that a system of file audit be introduced to provide evidence of management endorsement of the records, supervisory decisions and quality assurance of records. Borough of Poole Adoption Service

p.38

maintained for each child, prospective and approved adopter with whom the agency

Borough of Poole Adoption Service Page 37

p.39

way, to other adoption agencies and local authorities with whom it is working to effect

the placement of a child. Key Findings and Evidence Standard met? 3 Information is exchange at the linking stage of the process to enable adopter’s social workers and children’s social workers to make informed decisions. Adopters described their experience of having full information on children and being assisted by adoption social workers to gather further details. Adopters also described visits by the Childs social worker to gather further information and details.

p.39

confidentiality and contents of files, including secure storage and access to case files

in line with regulations. Key Findings and Evidence Standard met? 3 There is a written policy on case recording in an appropriate format to meet the requirements of the NMS. Individual personnel records are maintained for all salaried staff. Customer Relations Manager maintains records of complaints. There has been one complaint made during the last twelve months. Examination of this record showed appropriate recording and investigation. As previously mentioned in NMS 25 a more robust system to monitor the quality and adequacy of records is required. Records are found to be stored securely and policy on access is contained in the policies and procedures manual. Borough of Poole Adoption Service

p.39

confidentiality and contents of files, including secure storage and access to case files

Borough of Poole Adoption Service Page 38

p.40

Up-to-date, comprehensive personnel files are maintained for each member of staff

and member of the adoption panel. Key Findings and Evidence Standard met? 2 Up to date, comprehensive files are maintained for each member of the adoption service staff. All of these files were examined; there are some omissions in their content, which have already been identified in the report in findings for NMS 15 &19.

p.40

Up-to-date, comprehensive personnel files are maintained for each member of staff

It is required that adoption panel member’s files are maintained in line with regulation 11 (3) (d) and schedule 3 ( as identified in NMS11).

p.40

Up-to-date, comprehensive personnel files are maintained for each member of staff

Qualifications and training database for all staff is held centrally. CRB checks and references are held centrally by H.R. services. The ‘Respond’ database holds details of all complaints against staff. Details of disciplinary action are held by H.R. service. Borough of Poole Adoption Service

p.40

Up-to-date, comprehensive personnel files are maintained for each member of staff

Borough of Poole Adoption Service Page 39

p.41

The intended outcome for the following standard is:

• The premises used by the adoption agency are suitable for the purpose.

p.41

Standard 29 (29.1 – 29.5)

Premises used by the adoption agency are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The adoption service team is co-located with the fostering team. They occupy offices in the Borough property designated to house children and families services. The offices are accessible for all staff are appropriately secured and checks on visitors are logged. The premises provide facilities for information evenings, preparation and on-going training events. Adoption records in Care First system have access permission restrictions upon them. Adoption offices are fire and intruder alarmed. All records held securely in locked cabinets. The IT system is protected by ‘Firewall’ to prevent illegal access. Communications and IT are covered by IT services recovery plan. Borough of Poole insurance covers premises and contents. Borough of Poole Adoption Service

p.41

Standard 29 (29.1 – 29.5)

Borough of Poole Adoption Service Page 40

p.42

Date

Borough of Poole Adoption Service Page 41

p.43

D.1 Local authority manager’s comments/confirmation relating to the content and

accuracy of the report for the above inspection. We would welcome comments on the content of this report relating to the Inspection conducted on 4 th – 6 th August 2003 of the Borough of Poole Adoption services and any factual inaccuracies:

p.43

D.1 Local authority manager’s comments/confirmation relating to the content and

Please limit your comments to one side of A4 if possible Borough of Poole Adoption Service

p.43

D.1 Local authority manager’s comments/confirmation relating to the content and

Borough of Poole Adoption Service Page 42

p.44

Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

p.44

Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

p.44

Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

p.44

Action taken by the NCSC in response to the provider’s comments:

NO Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.44

Note:

In instances where there is a major difference of view between the Inspector and the local authority adoption manager, both views will be made available on request to the Area Office.

p.44

report:

Action plan was received at the point of publication YES

p.44

report:

Action plan covers all the statutory requirements in a timely fashion YES

p.44

report:

Action plan did not cover all the statutory requirements and required further discussion NO

p.44

report:

Provider has declined to provide an action plan NO

p.44

Public reports

It should be noted that all NCSC inspection reports are public documents. Borough of Poole Adoption Service

p.44

Public reports

Borough of Poole Adoption Service Page 43

p.45

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable. Borough of Poole Adoption Service

p.45

Borough of Poole Adoption Service / 4th- 6th August 2003

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

p.46

Borough of Poole Adoption Service / 4th- 6th August 2003

Telephone: 020 7979 2000 Fax: 020 7979 2111

p.46

Borough of Poole Adoption Service / 4th- 6th August 2003

National Enquiry Line: 0845 015 0120 www.csci.org.uk

p.46

Borough of Poole Adoption Service / 4th- 6th August 2003

S0000050048.V93362.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

p.46

Borough of Poole Adoption Service / 4th- 6th August 2003

The paper used in this document is supplied from a sustainable source

p.46