Setting

Service

Ellesmere House Crosby Road North Waterloo Liverpool Merseyside L22 0LG

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Service

11th October 2004- 21st October 2004. Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Sefton Council Fostering & Adoption Service Page 1

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Name of Authority

Sefton Council Fostering & Adoption Service

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Address

Ellesmere House, Crosby Road North, Waterloo, Liverpool, Merseyside, L22 0LG

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Fax No: Address

Ellesmere House, Crosby Road North, Waterloo, Liverpool, Merseyside, L22 0LG

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Date of last inspection

Sefton Council Fostering & Adoption Service Page 2 Date of Inspection Visit 11th October 2004 ID Code

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Date of last inspection

Name of Inspector 1 Mrs Lynn Paterson 073532

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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the time of inspection

Sefton Council Fostering & Adoption Service Page 3

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D.3. Provider’s agreement

Sefton Council Fostering & Adoption Service Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Sefton Council Fostering & Adoption Service. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Sefton Council Fostering & Adoption Service Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Sefton Family Placement team form part of Sefton Children’s, Schools and Families Service with the service being founded on the belief that, where children and young people are prevented or unable to live with their immediate or extended families, substitute care should be provided to reflect their individual needs, aspirations and development. The team works from office accommodation within Ellesmere House which is a large detached premises

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INSPECTION VISITS

situated on a busy main road setting close to the centre of Waterloo.

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INSPECTION VISITS

The team comprise of a Service Manager, a resource manager, Team Manager and Assistant Manager, 6 social workers, 5 placement support workers and administrative, publicity and marketing officers who all work together with a view to providing a range of foster placements throughout the Sefton Borough and beyond. The team recruit and approve foster carers under 4 registration categories which are short term fostering, concurrent placements, specialist foster carers and permanent foster carers.

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INSPECTION VISITS

At the time of the inspection the service provided for 194 children and young people in foster care, of whom 104 were girls and 90 were boys. The children and young people covered the full age range from 0 – 18 years old.

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INSPECTION VISITS

It was noted that all the young people requiring support of the foster home who were in the care of Sefton Borough Council were accommodated from within Sefton’s own resources at the time of the inspection. Sefton Council Fostering & Adoption Service Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) The inspection of the fostering service was carried out over a nine day period and the inspection process involved reading documentation to include policies, procedures, comment cards, interviewing staff, foster carers and young people and utilising general observational practice. The inspector also met with other professionals who were associated with the service and joined in training and communication sessions to gain information for this report, a summary of which is recorded below.:-

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Inspector’s Summary

The statement of purpose was extremely comprehensive and included full details of how the service had worked to comply with the Fostering Service National Minimum Standards and The Fostering Service Regulations 2002. Whilst this information was useful, the document itself appeared very lengthy and may be better split or précised in order to ensure greater accessibility for all who are required to receive it. The Children’s Guide had been developed and appeared most useful for its purpose.

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Inspector’s Summary

The manager of the service held appropriate qualifications and exhibited full knowledge and understanding of child -care and foster care. Records indicated that the service had clear procedures in place in respect of the recruitment process. The overall management arrangements of the service appeared effective with clear procedures in place to monitor and control the day- to- day activities.

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Inspector’s Summary

The service identified that they had procedures in place for the assessment of prospective foster carers which included screening systems to ensure that prospective foster carers were given full opportunity to reflect upon the nature and purpose of their actions prior to the pre approval procedure taking place. The inspector noted that training was in place to address issues relating to child protection and anti bullying and foster carers advised that they were given opportunity to attend training, which they stated was now much improved. Foster carers advised that they held the family placement workers in high esteem and were well supported by them, however it was noted that several foster carers felt that the communication systems and information sharing between agencies could be improved to ensure that proper arrangements were in place for all young people accommodated.

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

Sefton Council Fostering & Adoption Service Page 7 CARERS.

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

Records showed that the agency had robust recruitment and checking procedures in place to include CRB checks and health and safety checklists being renewed every 3 years. Staff files held evidence of all staff being well qualified and experienced in working with children and foster carers. Staff interviewed exhibited good knowledge of their roles and full clarity off the organisation and management structure. Staff training appeared relevant and ongoing. Foster carers advised that they were well supported by the fostering team and that training was offered but not always readily taken up. Training records showed that the agency had developed a training program for carers and had set up an independent training forum in which a needs analysis was taking place to identify general training need. Records also identified that a mandatory post approval -training programme had been introduced with the take up being closely monitored to ensure compliance. Documentation in respect of children

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

and foster carers was appropriately stored according to the regulations although it was noted that not all foster carers were maintaining the security of records kept within the home.

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

The fostering team were based with the Child Care team and staff advised that this had greatly improved opportunities for communication. The premises appeared adequate to provide accommodation for the fostering service and provided car parking, conference facility and ramped access.

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

The agency was financed via Sefton Local Authority and records showed that there was an appropriate budget in place to meet the needs of the service. Feedback from foster carers was generally positive about the promptness and accuracy of the payments.

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

The inspector was advised that a fostering panel had been established with panel training being in place to ensure that all panel members understood their remit. The panel undertook the review of foster carers and approved and matched both long and short term foster care. It was noted that 2 members of the fostering panel had recently departed and the agency were in the process of recruiting more members to ensure compliance.

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

Records showed that the agency worked in close liaison with Children with Disabilities Team and that training had been tailored to meet the specific needs of each carer and young person.

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RECRUITING, CHECKING, MANAGEING, SUPPORTING & TRAINING FOSTER

The agency had produced a leaflet for prospective family and friend carers and had arranged for payments, preparation and post approval training to be in place as required. Sefton Council Fostering & Adoption Service Page 8

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

It was evident to the inspector that Sefton Borough Council’s Fostering Service was well organised and managed and operated on a professional level. The inspector found no evidence that the service was substantially failing to satisfy the regulatory requirements. Sefton Council Fostering & Adoption Service Page 9

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NA

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Sefton Council Fostering & Adoption Service Page 10

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date

Sefton Council Fostering & Adoption Service Page 11

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 17 FS9 The manager must provide clear policy and relevant training in the circumstances in which restraint may be used, how it is to be used and the recording of this action. 24 th January 2005.

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STATUTORY REQUIREMENTS

2 17 FS9 The manager must ensure that foster carers are given sufficient information to enable them to provide appropriate care for any child 24 th January

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STATUTORY REQUIREMENTS

3 17 FS24 The manager must ensure that all foster carers are provided with advice and information to maintain and secure records. 24 th January

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STATUTORY REQUIREMENTS

4 24 FS30 The manager must ensure that panel membership is in accordance with the requirements of this regulation. 24 th January

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 Fs4 The manager should introduce a policy with regard to any possible conflict of interest for foster carers and the declaration of such interests. Sefton Council Fostering & Adoption Service Page 12 * Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 11

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services NO • Child protection officer YES • Specialist advisor (s) YES • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents YES • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair NO Observation of foster carer training YES Observation of foster panel NO Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 11/10/04 Time of Inspection 9.30AM Duration Of Inspection (hrs) 82 Sefton Council Fostering & Adoption Service Page 13 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Sefton Council Fostering & Adoption Service Page 14

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 The inspector persued the statement of purpose which provided clear and relevant information appertaining to the aims and objectives of the fostering service, however the document itself appeared lengthy and may be better split to ensure greater accessibility for all required to receive it. The inspector noted that work was being carried out on The Children’s Guide for it to be produced in an age appropriate form, which the inspector felt was innovative in its entirety. At the time of the inspection the inspector was advised that under age 7 and age 7-10 guides had been issued to carers and placing teams with age 11 plus to follow. Sefton Council Fostering & Adoption Service Page 15

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 4 The inspector held discussion with the manager of the fostering service and viewed staff files and managers self assessment forms to gain evidence for this standard. It was noted that the manager had vast appropriate experience and a professional social work qualification and was undertaking NVQ4/Diploma In Management. Staff and foster carers interviewed advised that they were very satisfied with the manager’s professionalism and felt that she had strong leadership qualities. It was also stated that she was supportive, approachable and her management style was transparent and inclusive at all times. Staff advised that in their opinion the manager led by example, a comment that the inspector found most commendable.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 The inspector met with the management team and viewed documentation to include pre inspection questionnaire, comment cards and policies and procedures to gain evidence for this standard. Staff interviewed exhibited sound knowledge and understanding of the systems involved with monitoring and controlling the activities of the service and of the mechanisms utilised to safeguard and promote the welfare of young people to include relevant police checks and recording of data. Sefton Council Fostering & Adoption Service Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 The inspector interviewed staff, viewed documentation to include case files and policies and procedures to gain evidence for this standard. Staff advised that they were aware that the manager was required to undertake a variety of quality controlled tasks which included checks being made during assessments and initial visits. Documentation showed that the agency had protocols and procedures in place to ensure that the service was managed ethically and had recently developed procedures in relation to children missing from care. The manager advised that additional updated protocols required in line with the new DOH guidance were currently in the consultation process. Staff advised that they had good structured supervision, that their work- loads were monitored and reviewed and they had clear lines of accountability within the team.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 0

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. X

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. X Serious illness or accident of a child. X Outbreak of serious infectious disease at a foster home. X Actual or suspected involvement of a child in prostitution. X

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Serious incident relating to a foster child involving calling the police to a

foster home. X Serious complaint about a foster parent. X Initiation of child protection enquiry involving a child. X

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Sefton Council Fostering & Adoption Service Page 17

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 The inspector met with the manager who advised that she had a job description for her remit and was now working within the children schools and families division as the department had been restructured in recent months. The manager displayed strong knowledge of her role and that of others, which could only service to enhance the effective and efficient management of the team. Staff advised that they had clear lines of accountability and advised that the manager would utilise appropriate delegation powers if required. Sefton Council Fostering & Adoption Service Page 18

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 The inspector gained information by reading questionnaires completed by 25 children and young people who were in foster care and discussions and home visits to foster carers. The information gained from the questionnaires indicated that all children and young people asked were satisfied with their foster placements and the care provided by their carers. The inspector visited 12 foster placements and found them all to be of good standard of hygiene and they appeared cosy, warm and comfortable and most suitable for the children and young people placed within. All carers with whom the inspector met presented as having a deep understanding of the needs of young people and were enthusiastic and totally committed to the provision of quality care. Foster carers advised that they had received training in child protection issues and had been provided with a handbook, which they felt

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The fostering service makes available foster carers who provide a safe, healthy and

gave valuable information to include heath and safety issues. Placement workers and foster carers advised that wherever possible need to know information was provided either prior to placement or as the placement commenced.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 The inspector observed pre approval training, met with young people and their carers viewed training programmes and activity sheets to gain evidence for this standard. Young people advised that they were able to attend churches of their choice and said that they felt that their carers understood their individual needs and as a consequence valued their diversity. Foster carers basic training during the pre approval stage included sessions on culture, race, equality and children’s rights. Agency staff interviewed advised that the assessment process carried out looks at attitudes to diversity and documentation viewed held information to confirm this occurred. The inspector noted that the department had a well-established No Limits award, which recognised the achievement of young people.

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The fostering service ensures that children and young people, and their families, are

Sefton Council Fostering & Adoption Service Page 19

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 The inspector noted from records that Sefton Council had experienced difficulty in recruiting a sufficient range of carers to afford choices to be made in respect of individual placements. However staff advised that they tried wherever possible to match children with families who they felt were appropriate to their needs. Staff advised also that they continued to utilise The British agencies for Adoption and Fostering Documentation as their assessment tool in respect of the needs of children and young people and also for the assessment of foster carers. Most foster carers stated that they had received sufficient need to know information prior to placement, although 2 carers said that they had taken emergency placements and had not been given full details from the young persons social worker until 2 or 3 days after the commencement of the placement. The inspector noted that at the time of the inspection

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carers only if they represent appropriate matches for a child for whom a local

all young people requiring support of the foster home were accommodated from within Sefton's own resources.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 2 The inspector noted from training records that the preparation training for all prospective foster carers is now compulsory and covers areas relating to safe care, abuse and protection. The inspector attended a preparation group session and noted that the course content was clear and most relevant for its stated purpose. The inspector noted that the agency had established a robust training programme and records indicated that there was now a much higher take up rate however it must be noted that more carers should be involved in post approval training appertaining to Child Protection issues. Foster carers advised that they felt that the foster carers manual was useful but they stated that they were not aware of their obligations in respect of the recording of information. The inspector noted that the agency had updated policies with regard to the prevention of

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The fostering service protects each child or young person from all forms of abuse,

bullying and permitted forms of control and restraint, however the restraint policy did not appear to give sufficient information to enable foster carers to have full knowledge and understanding on the guiding principles surrounding restraint. As previously stated foster carers advised that they were not always furnished with sufficient information prior to placement to enable them to care for children and young people in a fully appropriate manner.

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being bullied:

X % Sefton Council Fostering & Adoption Service Page 20

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 The inspector met with foster carers and young people and read comment cards and case files to gain evidence for this standard. Records indicated that contact played a large part in the care planning process and that staff supported and encouraged this to take place. Files held details of foster carers facilitating in transport arrangements, as did family support workers as appropriate. The inspector met with several foster carers who demonstrated their understanding of the need for contact to occur and it was noted that some carers enabled contact to take place within their homes where appropriate. Foster placement agreements also identified that importance was given to family contact.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 The inspector met with young people, staff and foster carers, read comment cards, policies and procedures and utilised case tracking methods to gain evidence for this standard. Young people advised that in general they felt that their views were listened to and foster carers interviewed appeared to reinforce this. Young people advised that the information contained in their packs gave them details of how to complain and access independent visiting and support if required. Foster carers advised that they had received training and support to enable them to develop listening skills and as a consequence be responsive to young persons needs. Case files tracked held information to identify that all young people were able to contribute to their review.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 The inspector noted that a nurse was in place to specifically oversee the health-needs of looked after children. Foster carers advised that health and hygiene training was provided for all carers and carers were supported to ensure that all young people were registered with the appropriate health service provider. Training records indicated that training was ongoing for foster carers in relation to drug awareness, sexual health and information with regard to HIV and AIDS. Agency staff and foster carers advised that all necessary information appertaining to health care needs were provided although this was initially a verbal process in respect of emergency placements. Sefton Council Fostering & Adoption Service Page 21

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 The inspector viewed educational policies, met with foster carers and young people and utilised case tracking methods to gain evidence for this standard. It was noted that the agency supported educational initiatives and Sefton Educational charter, a copy of which had been provided to all foster carers. This document detailed the promotion of educational needs. Foster carers interviewed advised that they had knowledge of personal education plans and stated that they had awareness of how to assist young people with basic literacy and numeracy skills. Young people advised that an educational support worker was in place to assist with educational needs however some concerns were expressed about the provision of home computers as it was felt that the system of distribution was unfair. The inspector addressed this issue at the time of the inspection and was advised that this was

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child or young person in foster care and ensures that she/he is encouraged to attain

due to a resource issue which hopefully should be resolved in the future.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 The inspector read care files, perused documentation and spoke with young people and foster carers to gain evidence for this standard. It was stated that the Local Authority utilised the services of a very experienced leaving care team and foster carers advised that they were being offered more training to assist them in the transition period when the young person moved into adulthood. Agency staff advised that placement plans were successful and detailed anticipated future developments to include independent living. Sefton Council Fostering & Adoption Service Page 22

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 The inspector viewed the recruitment and selection documentation, staff files and job specifications and met with management and staff to gain evidence for this standard. It was noted that all the social work staff who worked with foster carers were qualified and experienced in childcare prior to their work within the fostering and adoption team. All staff interviewed exhibited strong professional values and full understanding of the relevant policies and protocols pertinent to looked after children. Staff files showed that appropriate checks had been carried out for all newly appointed staff to ensure compliance with this standard.

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agency in the past 12 months:

Sefton Council Fostering & Adoption Service Page 23

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 The inspector looked through the pre inspection questionnaire, staff files, supervision records and spoke with staff to gain evidence for this standard. The inspector was advised that the team manager and assistant team manager of the fostering service were responsible for the supervising social workers, the marketing officer and Placement Support Workers. Staff advised that the management structure was clear and consistent and the culture was one of openness and trust. Records showed that workload management was also managed effectively. Staff advised that the clerical support to the team was most valued and the inspector can advise that she was greatly assisted throughout the inspection by competent and efficient administration staff. Clerical staff advised that they were supervised from within their own administration group by the team manager and assistant team

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Staff are organised and managed in a way that delivers an efficient and effective

manager and all staff interviewed advised that supervision was pre arranged, time limited and uninterrupted. The inspector noted that the post of marketing officer was seen as a most positive development to the team and discussion with the marketing officer showed that she had devised innovative methods by way of her specialist marketing knowledge and as a consequence the agency had seen a greatly increased response from prospective foster carers.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 As stated in standard 16, the agency had employed a specialist marketing officer who had a specific remit to promote fostering within the borough and increase the numbers of foster carers. It was noted that the marketing officer had produced a strategy which she and others monitored and reviewed to measure success or failure. Records viewed during the inspection showed that the agency had clear protocols in place to throughput enquiries from prospective foster carers and documentation showed that the preparation process included an intensive 2 day training event with the provision of an information pack which the group participants advised was seen as a useful reference guide for the future. Files viewed showed that the assessment process for prospective carers and the approval process, had been carried out by suitably qualified and experienced people who had maintained the

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qualified staff and recruits a range of carers to meet the needs of children and young

records to a good standard. Foster carers interviewed advised that they felt that the assessment process had been a positive process for them as it enabled them to reflect upon their own thoughts about their future care practices. Staff advised that current staffing levels were adequate to enable them to manager their current workloads. Sefton Council Fostering & Adoption Service Page 24

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 Staff interviewed advised that they understood the local authority personnel policies and procedures and they exhibited awareness of equal opportunity issues and Whistle Blowing policy. Foster carers advised that information in respect of Whistle Blowing was included in the foster carers handbook. Records showed that each foster carer was supported by a supervising social worker who made regular visits to the home, both announced and unannounced with the frequency of these visits being varied as to need. Foster carers advised that the out of hours support had been increased since the previous inspection with teleconferencing and support groups now being in place. The inspector noted that an out of hours service was also available from qualified social workers via the Local Authority emergency duty team. Documentation seen showed that the service provided a

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The fostering service is a fair and competent employer, with sound employment

comprehensive insurance policy for carers and carers interviewed advised that they had full awareness of the content.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Training programmes and staff files held information to evidence that staff training was an ongoing process within the team. Staff advised that they had received good induction and were kept up to date with all relevant information appertaining to any new developments with the fostering arena. Foster carers advised that they had been involved in joint training forums with social work staff and the inspector observed this occurring when joining a training session being held in the borough at the time of the inspection.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 Staff interviewed advised that they were well supported by their line manager through both formal and informal supervision. It was noted that all staff files held relevant appraisal and supervision records and staff stated that they had clear role definitions. Minutes of staff meetings evidenced that meetings were held on a regular basis with agenda and minute being available on file. Sefton Council Fostering & Adoption Service Page 25

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 The inspector met with foster carers and read care records, comment cards, policies and procedures and the foster carers handbook to gain evidence for this standard. Carers advised that they were well supported by their supervising social worker and other colleagues from the fostering service.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 Foster carers advised that they had benefited from the support of the teleconferencing system and other foster carers who provided a mentoring system which utilised more experienced carers assisting the less experienced to develop their skills. Foster carers also advised that their handbook gave guidance and advice with issues relating to allegations against carers being dealt with and recorded in the handbook. Agency staff advised that information and policy frameworks appertaining to a foster carer being removed from the foster care register, are currently being revised and it is anticipated that the policy framework will be included in the foster carers handbook and the foster care agreement as a good practice issue.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 The inspector met with foster carers and attended pre-approval preparation training and a meeting chaired by an independent body, held to discuss foster carers training needs. Foster carers advised that they felt that the preparation training was of a good quality and helped them to reflect upon their own value base especially in the areas of anti-discriminatory practice. The inspector noted that an independent reviewing officer had completed an overhaul of the foster carers training needs and that this had assisted the agency to collate and assess training priorities for the future. It was noted also that foster carers received recognition of their attendance at training by way of certificates which they commented made them feel valued. Staff advised that it is the intention of the agency to introduce a mandatory training programme with the take up being closely monitored to ensure compliance. Foster

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provide high quality care and meet the needs of each child/young person placed in

cares advised that the views of their own children in respect of training had been requested, however this did not appear to be effective due to lack of cooperation from the young people themselves. Sefton Council Fostering & Adoption Service Page 26

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 2 The inspector read care files, records and documentation, used case tracking methods and met with staff, foster carers and administration staff to gain evidence for this standard. The inspector noted that the placing social workers were responsible for the maintenance of foster children’s case records whilst the supervising social workers held responsibility for the foster carers records. It was noted that children’s records were maintained to a high standard with a file sampling system being in place carried out by managers to ensure quality assurance issues. However foster carers interviewed advised that they were unsure about recording mechanisms involved with the recording of events and when asked about safe storage of confidential information the inspector was given various answers, none of which was consistent. Foster carers advised that they had on occasions been left with

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Relevant information from the case records is made available to the child and to

records appertaining to young people who had moved on. The management team of the fostering service advised that it is the intention of the service to initiate clear recording protocols for carers with appropriate training and to ensure that chronologies are incorporated onto carer’s files. The agency provided information for the inspector, which identified that they maintained a register of all foster carers and children in placement. Sefton Council Fostering & Adoption Service Page 27

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 The inspector noted that all records were kept in accordance with regulations to include locked cabinets and keypad access to the premises. The inspector was advised that panel members had been given instruction/information on the safe storage of confidential information. Records and foster carers files seen at the time of the inspection appeared clear relevant and up to date and all administrative staff interviewed exhibited strong professionalism and good knowledge of the maintenance and storage of information.

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The fostering service's administrative records contain all significant information

Number of current foster placements supported by the agency: X Number of placements made by the agency in the last 12 months: X

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months:

X Number of new foster carers approved during the last 12 months: X Number of foster carers who left the agency during the last 12 months: X

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Maximum £

X Sefton Council Fostering & Adoption Service Page 28

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The inspector noted that the entrance to the premises of the fostering service could only be accessed via a key-code and that reception staff were on hand to allow entry. The premises was protected by a very visible security system. It was noted also that a signing in system was utilised at all times. The building accommodated the fostering and adoption service and some placing social workers and appeared to provide adequate space to allow the staff to work and store documentation. The inspector was advised that staff that the placement of the Permanence Team alongside the fostering and adoption team had improved the opportunities for communication but they felt they would all be assisted by an increase in the number of computers available for their use and a general overhaul of the current IT system.

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Standard 26 (26.1 - 26.5)

Sefton Council Fostering & Adoption Service Page 29

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The service was part of a Local Authority department and was funded accordingly. The management team advised that an appropriate budget was in place to meet the needs of the service.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The service was part of a Local Authority Department and was funded accordingly. The manager advised that she had responsibility for a devolved budget, which was recoded and maintained to a high standard. Sefton Council Fostering & Adoption Service Page 30

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 Documentation showed that foster carer allowances were detailed and recorded and all foster carers interviewed had understanding of the payments, which they said were generally accurate and on time. Staff advised that the service was working towards streamlining the system of additional payments to foster carers to ensure equity and to hold a centralised budget for this purpose. Sefton Council Fostering & Adoption Service Page 31

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 2 The inspector read documentation and held discussion with the fostering service management team but was unable to observe panel or meet with panel members due to the timing of the inspection. The management team advised that a panel had been established and members were keen and enthusiastic and held regular meetings. They had also been provided with management information and had been in receipt of training. The inspector was also advised that all panel members were child centred and experienced in their respective roles and represented a cross section of both experience and background. Records indicated that panel members had received training to include workshops of form E and form F. It was noted however that it would be necessary to appoint 2 additional panel members due to some recent changes of membership.

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Fostering panels have clear written policies and procedures, which are implemented

Sefton Council Fostering & Adoption Service Page 32

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3 Documentation viewed showed that the fostering service worked in close liaison with Children with disabilities team and had undertaken training, which was tailored to meet the specific need of each carer/child. Policies and guidance persued indicated that this scheme provided short term breaks for children with disabilities in particular and that foster carers worked in partnership with parents to ensure a consistent approach to care provision wherever possible. The fostering service stated that they had a shortfall in the numbers of short break carers but they hoped to resolve this with the input of the marketing officer. Sefton Council Fostering & Adoption Service Page 33

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3 The inspector noted from documentation and discussions that family and friend carers were paid at the same rate and had access to full training and support from the fostering service. It was noted also that the family placement team were involved in the initial visits to potential carers to give guidance and advice. Care records identified that the carer assessments were currently undertaken by child -care teams and therefore could produce inconsistencies. The fostering staff advised that all assessments are reviewed at the fostering panel so that consistent standards could be maintained and that ongoing monitoring of quality and alternative resource/outcomes were identified for example Residence orders with financial support. Family and friend carers advised that they had received advice and support from the fostering service, who in their opinion, were helpful and showed understanding of the

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there is recognition of the particular relationship and position of family and friend

family situation. Sefton Council Fostering & Adoption Service Page 34

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Date

Sefton Council Fostering & Adoption Service Page 35

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 11/10/04 to 21/10/04 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Sefton Council Fostering & Adoption Service Page 36

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider NO

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report

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Action taken by the CSCI in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication NO

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report:

Action plan covers all the statutory requirements in a timely fashion

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan YES

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Sefton Council Fostering & Adoption Service Page 37

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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Signature

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable. Sefton Council Fostering & Adoption Service / 11th October 2004- 21st October 2004. Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Signature

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Signature

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Signature

S0000056238.V147652.R02 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Signature

The paper used in this document is supplied from a sustainable source

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