Setting

Services

The Health Resource Centre 2a Newton Road Cadbury Heath South Glos BS30 8EZ

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. South Gloucestershire Fostering Services Page 1

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Name of Authority

South Gloucestershire Fostering Services

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Address

The Health Resource Centre, 2a Newton Road, Cadbury Heath, South Glos, BS30 8EZ

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Address

The Health Resource Centre, 2a Newton Road, Cadbury Heath, South Glos, BS30 8EZ

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Date of first registration Date of latest registration certificate

Date of last inspection 12/12/02 South Gloucestershire Fostering Services Page 2 Date of Inspection Visit 15th March 2004 ID Code

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Date of first registration Date of latest registration certificate

Name of Inspector 2 Jacqueline Sullivan 072862

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Nicky Godfrey & Tamsin Coles South Gloucestershire Fostering Services Page 3

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D.3. Provider’s Agreement

South Gloucestershire Fostering Services Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the National Care Standards Commission (NCSC) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of South Gloucestershire Fostering Services. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. South Gloucestershire Fostering Services Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. South Gloucestershire Council was established as a Unitary Authority on 1/4/1996 as part of the local Government reorganisation of the former county of Avon. It includes the former districts of Kingswood and Northavon.

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INSPECTION VISITS

The Family Placement Team is part of the Children’s Service Division of the Social Services Department.

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INSPECTION VISITS

The services provided include: • Fostering service • Family Link/Short break service • Adoption Service • Step-parent Service • General Registry Office Service • Birth parent Counselling Service • Post Adoption Service • Administration of Letter Box Scheme • Foster Panel • Adoption Panel Britton house for young people leaving care is owned and managed by Bromford Housing Association.

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INSPECTION VISITS

The aim of the Service is to provide family placements for children aged 0-18 years who need to be accommodated by the council. At the time of the inspection there were 80 approved foster carers. At the last inspection the Inspectors noted South Gloucestershire had a scheme which differentiated four levels of foster carers which reflected their skills and experience. This had been reviewed by the fundamental service review in Feb 2003 for looked after children in South Gloucestershire. Their findings included five options for the Service. Their recommendation to South Gloucestershire Council was a remodelled in house service with additional fees and additional support for foster carers. The manager told the Inspectors that, by 2004 this would be implemented. Overall the foster carers will be paid with the amounts varying according to the needs of the children. The new system will include:

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INSPECTION VISITS

• Out of hours scheme by experienced foster carers • Budding scheme for new foster carers • Additional support workers • New recruitment officer post • Review of the processes within the Service.

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INSPECTION VISITS

Foster carers have been invited as part of the consultation process to form working parties to look in detail at the support systems and payments. South Gloucestershire Fostering Services Page 6

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PART A SUMMARY OF INSPECTION FINDINGS

Overall, the findings of this inspection indicate a positive and dynamic fostering service which is well organised and well managed.

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PART A SUMMARY OF INSPECTION FINDINGS

The majority of the requirements and recommendations of the last inspection dated 12/12/2002 were met. These include a review of the Statement of Purpose and Children's Guide, the completion of the whistle blowing policy and the introduction of a monitoring system in relation to the number of children’s placement ending and relative outcome.

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PART A SUMMARY OF INSPECTION FINDINGS

As stated in the introduction the Out of Hour’s system is being reviewed by the service in order to meet the needs of both the foster carers and the children they care for.

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PART A SUMMARY OF INSPECTION FINDINGS

Foster carers who were interviewed and /or completed Inspection questionnaires were broadly satisfied with the Service. They welcomed the review of the Out of Hours service and payments. Some foster carers feared that it might lead to reduced payments. They said they were pleased that working parties had been set up by the Service which would give them the opportunity to voice their concerns.

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PART A SUMMARY OF INSPECTION FINDINGS

The children/young people who were interviewed and/or completed questionnaires were positive about the care they received. Some stated that although they were happy with the care they received, they would welcome more contact with parents but found it difficult to discuss this with their foster carers.

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PART A SUMMARY OF INSPECTION FINDINGS

The staff members spoken with as part of the inspection were very knowledgeable about the needs of both the children and the foster carers. Staff morale was high and communication between the teams was good. The majority of the standards were met as is indicated by the small number of requirements and recommendations from this report.

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Statement of Purpose (Standard 1)

0 of 1 standard assessed were met At the last inspection the Inspector recommended that the Children's Guide includes details of the commissioned Children's Advocacy Service “Reconstruct” .The Children’s Guide to the fostering service now includes a CD and a leaflet called “Reconstruct Advocacy”. The Inspectors were told that it is given to children aged over nine years between the first and second statutory review. The Inspectors require that there is a system in place to ensure that all children receive a copy.

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Fitness to Provide or manage a fostering service (Standards 2-3)

1 of 2 standards assessed was met. The CSCI (Commission For Social Care Inspection) must be informed if the Manager of the Service leaves the Service and another is appointed.

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Management of the fostering service (Standards 4-5)

1of 2 standards assessed were met There are two temporary managers. One manager has the lead on the Adoption Service and South Gloucestershire Fostering Services Page 7 the other has the lead on the “Family Link” Scheme, which organises carers who provide short breaks placements for disabled children.

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Management of the fostering service (Standards 4-5)

The Managers were unaware of the need to inform the CSCI (Commission for Social Care Inspection) of any of the significant events listed in regulation 43 Schedule 8. The Inspectors explained the process at the Inspection

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Securing and promoting welfare (Standards 6-14)

The above standards were seen to be met.

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(Standards 15-23)

8 of 9 standards assessed were met The systems in place from the Recruiting, checking, managing, supporting and training staff and foster carers were seen to meet the required standard.

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(Standards 15-23)

The ‘Out of hours’ service provided by the Emergency Duty Team for the Avon area and a support line provided by one of the Child Care Teams was found at the last inspection not to meet the needs of the foster carers. As previously stated, this is currently being reviewed and may involve foster carers providing an ‘Out of Hours’ service with social worker supervision. It is planned that this new service will start in October 2004. The foster carers who contributed to this inspection were positive about the new ‘Buddying system’ where foster carers support each other but were still unsatisfied with the current “Out of Hours” system. By the time of the next inspection the new system should be in place. This will be a focus of that inspection.

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Fitness of premises for use as fostering services (Standard 26)

The premises are bright and spacious, except for the meeting room, which is small. Discussions with the staff teams confirmed that they are satisfied with the accommodation. Parking is limited but supplemented by ample off site space.

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Financial Requirements (Standards 27-29)

3 of 3 standards assessed were met The family placement team fostering services are funded as part of the local authority Social Services department. The Service plan determines how the annual allocated budget is spent. The managers receive a monthly breakdown of expenditure to monitor spending patterns. This was seen by the Inspectors to be satisfactory. The Finance Department provides advice about budgets

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Financial Requirements (Standards 27-29)

The Chief Executive, Chief Elected Member and the Director of Social Services determine how the overall budget will be allocated. The budget is held centrally, and delegated to the team managers of the individual budgets.

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Fostering panels (Standard 30)

The standard was mostly met. The Chair of the Panel stated that they have made efforts to recruit a member who has been placed with foster carers or whose child has been placed with foster carers, but have so far been unsuccessful. South Gloucestershire Fostering Services Page 8

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Short Term Breaks (Standard 31)

The Family Link Service provides short-term breaks for disabled children. The Family Link Carers are subject to the same assessments and checks as mainstream foster carers and receive the same training and support.

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Short Term Breaks (Standard 31)

Discussions with the staff team and the manger confirmed that close links are maintained between the child's family to provide support and facilitate information sharing. A leaflet has been produced by the Family Link Service, which provides information about the service.

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Family and Friends as Carers (Standard 32)

The operations manual contains guidance for Social Workers about exploring a child’s kinship and family and friends when considering a placement. The child's Social Worker undertakes the assessment with assistance from a member of the Family Placement Team.

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Family and Friends as Carers (Standard 32)

There is an updated flowchart in relation to the parties involved in the assessment process. The managers stated that this would become practice once the Panel has ratified it. South Gloucestershire Fostering Services Page 9

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

South Gloucestershire Fostering Services Page 10

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NO

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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STATUTORY REQUIREMENTS

1 3 1FS1 The authority provides a copy of the Children's guide to all the children using the service. 6 months

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. South Gloucestershire Fostering Services Page 11

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date 22 nd June 2004

South Gloucestershire Fostering Services Page 12

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements and recommendations are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 3 FS1FS1 The authority provides a copy of the Children's guide to all the children using the service. 15/9/2004

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STATUTORY REQUIREMENTS

2 43 FS4FS4 The Service to inform the CSCI (Commission for Social Care Inspection) of any of the significant events detailed in Regulation 43 Schedule 8. 15/3/2004

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STATUTORY REQUIREMENTS

3 45 and 46 FS2FS2 The CSCI (Commission For Social Care Inspection) must be informed if the Manager of the Service leaves the Service and another is appointed. 15/3/2004

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS30FS30 Ensure that the recruitment campaign for panel members is successful.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS18FS18 The review of the Out of Hours service available to foster carers is completed. South Gloucestershire Fostering Services Page 13 * Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 10

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals NO • Directors of Social services NO • Child protection officer NO • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child NO

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 15/03/04 Time of Inspection 9:00 Duration Of Inspection (hrs) 48.0 South Gloucestershire Fostering Services Page 14 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. South Gloucestershire Fostering Services Page 15

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 2 The Inspectors read the Statement of Purpose and noted that it met the required standard.

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There is a clear statement of the aims and objectives of the fostering service and of

At the last inspection the Inspector recommended that the Children's Guide includes details of the commissioned Children's Advocacy Service “Reconstruct” .The Children’s Guide to the fostering service now includes a CD and a leaflet called “Reconstruct Advocacy”. The Inspectors were told that it is given to children aged over nine years between the first and second statutory review. The Inspectors require that there is a system in place to ensure that all children receive a copy.

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There is a clear statement of the aims and objectives of the fostering service and of

The service manager has reviewed the Statement of Purpose in conjunction with the findings of the Fundamental Service Review.

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There is a clear statement of the aims and objectives of the fostering service and of

The number of approved foster carers is included in the Statement of Purpose, which is updated monthly after the Fostering Panel meeting.

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There is a clear statement of the aims and objectives of the fostering service and of

The family Link Service does not currently have a separate Statement of Purpose and Children’s Guide. South Gloucestershire Fostering Services Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 The two managers of the service are Nicky Godfrey and Tamsin Cowls. They both have a temporary contract with the Service with their substantive posts remaining as Practice Supervisors. They have been in post since February 2003 when the previous manager left the Service. Both are professionally qualified (CQSW) and have many years experience in family placement social work. Jointly they work 7.5 days per week. At the time of the Inspection the mangers post was being advertised.

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work efficiently and effectively and have the necessary knowledge and experience of

The Inspectors require that the C.S.C.I. (Commission For Social Care Inspection) be informed if the Manager of the Service leaves and/or another is appointed.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 The staff files checked as part of the inspection demonstrated that the necessary information is available as required in Schedule 1 of the Fostering Services Regulations 2002. South Gloucestershire Fostering Services Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 2 The Inspectors read the staff job descriptions, which detail their roles and responsibilities a noted that they met the required standard. All of the staff consulted as part of the inspection had a clear understanding of their role.

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There are clear procedures for monitoring and controlling the activities of the

Staff supervision was seen to meet the required standard.

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There are clear procedures for monitoring and controlling the activities of the

The majority of the fostering service staff were interviewed. They could identify the lines of accountability in the organisation.

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There are clear procedures for monitoring and controlling the activities of the

Written procedures are available for monitoring and controlling the activities of the service. These include: recruitment and supervision of staff and carers, recording of the child’s progress in placement, supervision, referral; matching and placement of children.

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There are clear procedures for monitoring and controlling the activities of the

The Managers were unaware of the need to inform the CSCI (Commission for Social Care Inspection) of any of the significant events listed below so had not done so. The Inspectors explained the process at the Inspection.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to NCSC in last 12 months: 0

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 0 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 5

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to NCSC about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 South Gloucestershire Fostering Services Page 18

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 There are clear lines of delegation and in discussion staff demonstrated a clear understanding of their responsibilities and to whom they were accountable.

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Standard 5 (5.1 - 5.4)

As previously stated there are two temporary managers. One manager has the lead on the Adoption Service and the other has the lead on the “Family Link” Scheme, which organises carers who provide short breaks placements for disabled children. The Inspectors were told that they divide the Fostering between them. One manager has a developmental role and was able to provide evidence that the Service has a programme of development in place.

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Standard 5 (5.1 - 5.4)

Discussions with the staff team, foster carers and scrutiny of the evidence supplied by the service for standards 1-4 confirmed that that the current temporary managers were able to manage the service effectively and efficiently. South Gloucestershire Fostering Services Page 19

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical,

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the inspection. The majority were found to provide a child friendly and homely

environment for the children and young people lfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 Five foster carers were visited at their homes as part of the inspection. They were all found to provide a child friendly and homely environment for the children and young people. One of the houses that the inspectors visited was to accommodate both a young woman and a new baby. The room appeared quite small and in need of redecorating as a nursery this was discussed with the family placement social workers who stated that they would ensure that the room is appropriately furnished and redecorated shortly.

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The fostering service makes available foster carers who provide a safe, healthy and

All carers are inspected annually, including a Health and Safety assessment, copies of which were available on the files. The carers receive health and safety training appropriate to the needs of the children in their care.

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The fostering service makes available foster carers who provide a safe, healthy and

Since the last Inspection risk assessments in relation to young people sharing a room are available in their files.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 The Family placement social workers and foster carers stated that, in the main, the system for matching children to available placements works well. Initially, the Information about the child/children from the placing social worker is discussed with the team manager. Once an appropriate placement is found information is then shared between the carers and the social worker for the child. South Gloucestershire Council has a same race placement policy, to ensure that the cultural needs of all the children are met by the placement. The Family placement team have a strategy for the recruitment of black and ethnic minority foster carers. The inspectors were told that this work would be further developed with the introduction of the new recruitment officer. The post will be advertised shortly.

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The fostering service ensures that children and young people, and their families, are

A database of all foster carers is available to assist matching.

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The fostering service ensures that children and young people, and their families, are

Several of the carers who were spoken to or responded to the questionnaire were able to demonstrate an awareness of the discrimination that the young people in their care may experience. South Gloucestershire Fostering Services Page 20

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 Scrutiny of the foster carers files, information about the young people provided by the placing authority and discussions with foster carers and staff confirmed that the matching process mostly works well.

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carers only if they represent appropriate matches for a child for whom a local

Staff members described the system for referrals for placements to be received and processed. Full information about the young person is sought to assist the matching process. However, in emergency or crisis situations, information about the young person may be limited. Feedback from carers who responded to the questionnaire confirmed that they are not always given full information about the child or young person in advance of the placement. It was not clear from the questionnaire information whether this was an ongoing situation or they were isolated cases. The foster carers with whom the Inspectors spoke stated they received appropriate information. This will be a focus of the next inspection.

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carers only if they represent appropriate matches for a child for whom a local

When an appropriate match is identified, the Form F (a standard matching/assessment proforma produced by British Agencies for Adoption and Fostering) is forwarded to the placing social worker for agreement. The social workers for any other child in the placement are also contacted and advised of the potential placement and their views sought as to the suitability of the child being placed with the other children there.

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carers only if they represent appropriate matches for a child for whom a local

The Inspectors saw the new software and referral form for the matching process. The Practice supervisors attend the fortnightly staff team meetings where matching is discussed. One staff member takes responsibity for liaising with teenagers and foster carers, so as to be proactive in reducing the number of placements.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 All foster carers receive Child Protection training, as part of the preparation course, and further training is provided as part of their ongoing development. All foster carers attend the new ‘Skills to Foster’ training form the Fostering Network

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The fostering service protects each child or young person from all forms of abuse,

The foster carers sign an agreement that they will not administer physical punishment to the young people. All of the carers spoken to agreed that physical punishment is unacceptable, and some of the carers gave examples of acceptable sanctions they implement when necessary, for example ‘time out’ with younger children.

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The fostering service protects each child or young person from all forms of abuse,

The Inspectors read the new policy on countering bullying and noted that it met the required standard.

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being bullied:

X % South Gloucestershire Fostering Services Page 21

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 Feedback from foster carers indicated that they were very positive about the arrangements for contact. All carers visited said that contact only took place in their home with their agreement. As previously stated some of the young people who responded to the questionnaires stated that they would like more family contact but found it difficult to talk to their foster carers about this issue. Some foster carers stated that the children “blame” them if there are difficulties regarding contact. The Inspectors recognise that in some cases, restrictions on a child’s contact with family members is in the best interests of the child. The Inspectors recommend that the service have a workshop or similar event for looked after children and foster carers where this sensitive issue could be discussed. Samples of children’s files were checked, and clear details concerning contact arrangements

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 The managers told the Inspectors that the Fundamental Service Review in Feb 2003 for looked after children in South Gloucestershire highlighted the need for the Service to develop their practice in relation to consultation with children. As a result there is a children and young persons consultation document in place. There is also an action plan to improve children/young people participation in the service. An example is the “Total Respect” training delivered to staff and carers by the young people. A programme of training has been developed for all social workers and foster carers who are in involved in working with looked after children. All staff members in the Service have been on a two-day training course on “Building Communication” and they have received a presentation from Mencap called “Listen Up” about communicating with children.

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others significant to the child, are sought over all issues that are likely to affect their

The Inspectors observed that the children's files contained a comprehensive section on how to communicate with children. South Gloucestershire Fostering Services Page 22

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 The Foster Carers Handbook clearly sets out the responsibilities of foster carers in relation to the health and development of the children and young people.

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training appropriate to her/his age and understanding to enable informed participation

The managers stated that the Fundamental Service Review looked at 75 children's files as part of the process and concluded that there was evidence of good planning with appropriate placements for the children /young people.

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training appropriate to her/his age and understanding to enable informed participation

A service level agreement has been set up with CAMHS (Children and Adolescent Mental Health Service) to improve the service for children looked after. The agreement provides a consultation service for foster carers, specific work with children in the short-term placements and on going work with children in long-term placements. At the last inspection foster carers stated that the waiting list for referrals to the CAMHS team were lengthy. To address this, a new Child and Health Worker has been appointed into one of their resource teams.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 All of the foster carers visited by the Inspectors confirmed that the young people were attending school.

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child or young person in foster care and ensures that she/he is encouraged to attain

A post has been created in the ‘looked after children’ team to provide a link between Education and Social Services to enable that children’s needs are met. A practice supervisor links directly to central teaching service to identify children looked after who are experiencing difficulties in the educational system. A panel has been set up with the brief of addressing the needs of children/young people who have been excluded from school.

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child or young person in foster care and ensures that she/he is encouraged to attain

Foster carers who responded to the questionnaire were very positive about the help line that is available to them if they have queries/ concerns about the educational needs of the children in their care. South Gloucestershire Fostering Services Page 23

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 Mangers of the ‘Looked After Service’ stated that the new Special Guardianship Orders are being introduced as part of the Adoption Act can be used instead of Residence Orders to enable children to access After Care Services. Further, Residence Orders can be changed to the new orders if the child is under 18 years old.

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The fostering service ensures that their foster care services help to develop skills,

A programme of training for foster carers has been developed on Pathway Planning to ensure that foster carers are working alongside the Social workers and understand the work involved.

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The fostering service ensures that their foster care services help to develop skills,

There will be a new “training” flat for young people where they can learn and practice independence skills. They stated that this new information would shortly be included in the foster carers handbook. South Gloucestershire Fostering Services Page 24

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 There are clear written recruitment procedures, which follow good practice guidelines. Inspection of the files of the 12 staff members recruited since April 2002 showed the information required by Schedule 1 of The Fostering Services Regulations 2002.

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Any people working in or for the fostering service are suitable people to work with

Each job has written criteria of essential and desirable skills and qualities. Staff recruited are subject to a six-month probation period. There was evidence on the files to demonstrate that staff members receive an appraisal at the end of the six-month probationary period. Scrutiny of the staff files confirmed that the staff files now include a recent photograph, evidence of qualification and a written record of telephone enquiries made to follow up written references.

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Any people working in or for the fostering service are suitable people to work with

Social workers and foster carers references and checks met the required standard.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 There is a very clear organisational structure, and staff members demonstrated that they were clear about the lines of management and accountability. The managers were able to demonstrate that they are suitably qualified and experienced for their role, with experience of working both in the statutory and voluntary sectors and had prior management responsibilities.

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Staff are organised and managed in a way that delivers an efficient and effective

All members of staff said that they had manageable caseloads, to ensure they can respond promptly to requests for support. All staff receive formal support from their line manager at the recommended frequency, and staff members commented that it was a forum for discussion about practice issues and professional development.

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Staff are organised and managed in a way that delivers an efficient and effective

The service is supported by a strong administrative team, who demonstrated awareness of their roles and responsibilities. South Gloucestershire Fostering Services Page 25 The managers stated that the introduction of a new I.T system would assist the delivery of the service.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 All staff with support and supervisory responsibility for foster carers are qualified social workers. The resource team workers are all experienced in childcare. As previously stated, two experienced managers who have a social work qualification manage the team.

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qualified staff and recruits a range of carers to meet the needs of children and young

The staff all said that their caseloads were sufficient to enable them to support the carers and young people in line with the Statement of Purpose, and to respond promptly to requests for support. There was evidence that contingency plans are set up to cover staff absence although this may not be as prompt as the service would like. Staff members unanimously said they feel valued and well supported by the managers.

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qualified staff and recruits a range of carers to meet the needs of children and young

All carers spoken to also said they feel valued and well supported by the fostering service. Staff members also said that there was a high level of commitment to their professional development, and training needs were identified as part of the annual appraisal and through staff supervision.

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 2 All staff members receive an induction programme when they commence working with the organisation. All staff members said they felt the programme had enabled them to gain an understanding of their role within the organisation, and of the work of the organisation as a whole.

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The fostering service is a fair and competent employer, with sound employment

The “Out of hours service provided by the Emergency Duty Team for the Avon area and a support line provided by one of the Child Care Teams was found at the last inspection not to meet the needs of the foster carers. As previously stated, this is currently being reviewed and may involve foster carers providing an ‘Out of hours’ service themselves with social worker supervision. It is planned that this new service will start in October 2004. The foster carers who contributed to this inspection were positive about the new ‘Buddying system’ where foster carers support each other but were still unsatisfied with the current “Out of Hours” system. By the time of the next inspection the new system should be in place. This will be a focus of that inspection.

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The fostering service is a fair and competent employer, with sound employment

It was highlighted at the last inspection that the whistle blowing policy should be included in South Gloucestershire Fostering Services Page 26 the Foster Children's Handbook and be included in the foster carers induction training. The Inspectors observed that the policy is in place and the training is included in the training plan for the coming year.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 The managers stated the there is an annual training programme for staff that includes the planning, health and education for looked after children. Scrutiny of the training programme confirmed that that it met the required standard.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 All staff at the service have a written job description that gives a clear description of their duties and responsibilities. A copy of the job description and contract of employment is held on their file. Discussions with the staff and scrutiny of the staff supervision records confirmed that that there are clear lines of accountability and the staff are appropriately supported. South Gloucestershire Fostering Services Page 27

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 There is a clear policy for the training and development of foster carers. Information is available in the foster carer handbook, which clearly sets out the roles and responsibilities of foster carers.

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Standard 21 (21.1 - 21.6)

Scrutiny of a sample of foster carers files confirmed that they meet the required standard. There is a newsletter for foster carers called “Planet Foster Care” which includes articles and training events.

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Standard 21 (21.1 - 21.6)

The Children's Partnership Officer organised a consultation event for foster carers. Foster carers described this as an excellent event. It included a disco for the children, workshops and games. Over 200 people attended the last Christmas party. At the time of the inspection the service held their annual “Oscars” where children receive Oscars for their achievements.

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Standard 21 (21.1 - 21.6)

The Inspectors noted that the preparation that went into each event was detailed and thoughtful. The food provided at the events was of a high standard and crèches were available for the very young children.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 Each foster carer has an allocated supervising social worker from the area team to provide support and undertake supervision. There was written evidence on files to demonstrate that carers are informed if their social worker is away from the office for a significant period.

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The fostering service is a managed one that provides supervision for foster carers

Scrutiny of the supervision records and discussions with the staff team and foster carers confirmed that the supervision for foster carers met the required standard.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 The Inspectors read the training records and noted that 11 foster carers have completed the ‘Training the trainer’ course to enable there to co train on the preparation course. Eleven foster carers have facilitated the ‘Webster Stratton’ course on positive parenting.

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provide high quality care and meet the needs of each child/young person placed in

The service now ensures that foster carers complete the Core Training over two years. The Inspectors noted that the number of courses about disability and ethnicity issues have been extended since the last inspection.

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provide high quality care and meet the needs of each child/young person placed in

A copy of the annual training plan was seen at the inspection, this is provided for all carers and details all the available courses and their links to either NVQ (National Vocational Qualification) modules, Core Training requirements or National Minimum standards. South Gloucestershire Fostering Services Page 28 Safe caring training is provided in the training curriculum. The manager said that that they have introduced a system where foster carers are visited routinely to discuss any specific issues arising from training. The managers stated that they have recently sent out a questionnaire to foster carers to establish their preferred venues and times for training to ensure that the service is providing training that they have access to given their child care commitments.

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provide high quality care and meet the needs of each child/young person placed in

Each carer’s annual review includes an appraisal of training and development needs which also facilitates the review of the effectiveness of the training provided. South Gloucestershire Fostering Services Page 29

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 The Operations Manual contains policies about the maintenance of children's records and access to the files. The case records are maintained by the child’s social worker. Scrutiny of the files and discussions with social workers confirmed that the format of the records are consistent with those adopted by the Authority. The LAC (Looked After Children) information was seen to meet the required standard. The information about placement breakdowns or moves for other reasons was limited, as the present I.T. system will not allow the social workers or administrative assistants to add additional information. The managers stated that this would be improved by the introduction of the new I.T. system in April 2004.

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Relevant information from the case records is made available to the child and to

Foster carers who were seen by the Inspectors or who responded to the questionnaires stated that they were, in the main, provided with information in line with NMS 24.4. As noted at the last inspection, there is a variety of experiences about the extent of the information they received. Some foster carers stated that it could be inadequate others wee satisfied with the amount that they received.

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Relevant information from the case records is made available to the child and to

The foster carer’s files about the children contain dates of the placement and any supervision notes about the children. The Inspectors intend to focus at the next inspection, on the extent to which ‘Heritage’ life story work has been started or completed.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 Separate records are kept for staff, carers, and children; a random selection inspected showed they contained significant information relevant to the running of the fostering service and recording was found to be clearly expressed and non-stigmatising. There was clear consistency of recording and filing information, and evidence that the files were monitored regularly.

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The fostering service's administrative records contain all significant information

There are procedures in place for access to files, secure storage and management of confidential information. The storage for information includes lockable cabinets, password protected computers and security systems protecting the building.

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The fostering service's administrative records contain all significant information

The managers stated that, since the last inspection they have introduced a performance monitoring system in relation to disrupted placements. The information is gathered by the South Gloucestershire Fostering Services Page 30 social workers and overseen by the managers. This information then informs the future planning for the service and is sent to the Children’s Review Panel.

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The fostering service's administrative records contain all significant information

Number of current foster placements supported by the agency: 80 Number of placements made by the agency in the last 12 months: 93

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months:

Number of new foster carers approved during the last 12 months: 30 Number of foster carers who left the agency during the last 12 months: 35

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Maximum £

321.00 South Gloucestershire Fostering Services Page 31

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The Family Placement Team Offices are part of a large building belonging to the local authority. They share the premises with the Children's Health and Disability Team and the Looked After Children's Social Work Teams. The Quality Review Team has moved out of the building since the last inspection. The managers and social workers in each of the teams stated that their proximity assists communication.

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Standard 26 (26.1 - 26.5)

The premises are bright and spacious, except for the meeting room, which is small. Discussions with the staff teams confirmed that they are satisfied with the accommodation. Parking is limited but supplemented by ample off site space for cars.

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Standard 26 (26.1 - 26.5)

As previously stated the I.T. systems are shortly to be updated. The managers stated that the new system called SWIFT would be a more useful package than their current one as it is designed to be more useful to their service. This will be a focus of the next inspection. South Gloucestershire Fostering Services Page 32

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The family placement team fostering services are funded as part of the local authority Social Services department. The Service Plan determines how the annual allocated budget is spent. The managers receive a monthly breakdown of expenditure to monitor spending patterns. This was seen by the Inspectors to be satisfactory. The Finance Department provides advice about budgets.

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The agency ensures it is financially viable at all times and has sufficient financial

A financial assistant works as part of the administrative support within the family placement team as a point of contact for foster carers. In the main foster carers who responded to the questionnaire sent out by the Inspectors were satisfied with the service.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The Chief Executive, Chief Elected member and the Director of Social Services determine how the overall budget will be allocated. The budget is held centrally, and delegated to the team managers of the individual budgets. South Gloucestershire Fostering Services Page 33

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 As previously stated, the Service is reviewing the allowances for foster carers. Some of the foster carers who contacted the Commission stated that they had reservations about the changes and fear they will receive less money as a result of the review. The Inspector noted that the Service intends to consult foster carers via working parties. The developments in this area will be a focus of the next inspection. South Gloucestershire Fostering Services Page 34

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 2 An inspector observed the Panel in operation and noted that it adhered to its written terms and reference and met the required standard.

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Fostering panels have clear written policies and procedures, which are implemented

The members of the Panel meet the requirements of regulation 24. Since the last inspection they have recruited a new member who has an expertise in education. The Chair of the Panel stated that they have made efforts to recruit a member who has been placed with foster carers or whose child has been placed with foster carers, but have so far been unsuccessful. They are hoping to “ do a swap with a neighbouring authority”.

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Fostering panels have clear written policies and procedures, which are implemented

Each member of the panel meets the requirements of suitability and has been subject to Criminal Record checks. As noted at the last inspection, the Fostering Panel members receive training in competency-based assessments and the terms and references, which reflect the National Minimum Standards for Fostering Services.

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Fostering panels have clear written policies and procedures, which are implemented

Prospective carers are invited to the Panel where the members of the Panel ask them questions about their assessment report. They also consult with the Family Placement Team Manager who supervises the assessment process for foster carers recruited/ approved by South Gloucestershire Council.

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Fostering panels have clear written policies and procedures, which are implemented

The Inspector observed the Panel make a decision about a change in a foster carers registration approval details and noted that it met the required standard. The Inspector notes that the Panel members are very sensitive to the needs of the foster carers who may find the process intimidating. South Gloucestershire Fostering Services Page 35

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3 The Family Link Service provides short-term breaks for disabled children. The Family Link Carers are subject to the same assessments and checks as mainstream foster carers and receive the same training and support.

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have policies and procedures, implemented in practice, to meet the particular needs

Policies and procedures about the service and good practice guidance are available in the Operations Manual.

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have policies and procedures, implemented in practice, to meet the particular needs

The service manager stated that the regulation 38 for placement are now completed by both the child's social worker and a social worker from the Family Link Service at the start of the process rather than at the end of six weeks. He stated that this enables a greater clarity about each social worker’s role.

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have policies and procedures, implemented in practice, to meet the particular needs

Discussions with the staff team and the manger confirmed that close links are maintained between the child's family to provide support and facilitate information sharing.

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have policies and procedures, implemented in practice, to meet the particular needs

A leaflet has been produced by the Family Link Service, which provides information about the service. South Gloucestershire Fostering Services Page 36

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3 The operations manual contains guidance for Social Workers about exploring a Child’s kinship and family and friends when considering a placement. The Child's Social Worker undertakes the assessment with assistance from a member of the Family Placement Team. There is an updated flowchart for involvement in the assessment process. The managers stated that this would become practice once it has been ratified by the Panel.

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there is recognition of the particular relationship and position of family and friend

Family and friends are called “Supportive Carers”. At the last inspection the Inspectors noted that their files contained the same amount of information and background checks as for all foster carers. At this inspection the managers stated that this still remains the case. South Gloucestershire Fostering Services Page 37

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Date

South Gloucestershire Fostering Services Page 38

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this Draft report relating to the Inspection conducted on 15 th March 2004 of inspection South Gloucestershire Fostering Service and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible South Gloucestershire Fostering Services Page 39

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Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

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Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

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Action taken by the NCSC in response to the provider’s comments:

YES Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion NO

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report:

Provider has declined to provide an action plan NO

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Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. South Gloucestershire Fostering Services Page 40

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.42