Children's home run by Total Care Matters Limited in Nottingham

Inspection report children’s home: SC414296 1 SC414296 Registered provider: Total Care Matters Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned and provides care to three young people who have emotional and/or behavioural difficulties.

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Information about this children’s home

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has improved effectiveness.

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and young people since the most recent full inspection

There has been a very positive response to the two requirements and one recommendation made at the last inspection. Recruitment procedures have been improved. There are now two written references collected for each new member of staff, prior to them starting work in the home. The registered manager makes sure that he knows about information gathered through independent return home interviews after young people have been missing from the home. The admissions and discharges register is now fully up to date. It is now easy to see who has moved into and out of the home.

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and young people since the most recent full inspection

This home has continued to improve. The registered manager, deputy manager and senior staff form a very committed, experienced and competent team. Together they Inspection report children’s home: SC414296 2 continue to seek opportunities for further development. Even when things are going well, they look for ways to further improve and develop. After a recent safeguarding incident, despite their being no shortfall in staff practice, high-quality reflection ensured that learning points for the future could be established. This reflective and forward- thinking approach means that young people remain safe.

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and young people since the most recent full inspection

There is real strength in working together with other professionals. There have been occasions when the manager has challenged other professionals to make sure that young people get what they need and deserve. He does not accept second best and encourages young people to aim high. Recently, he advocated against a decision for a child to attend a special school, when he and the young person felt she would do better in a mainstream school. This was not an easy process, but after a lot of hard work, the young person is now pleased that her new mainstream education placement suits her well.

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and young people since the most recent full inspection

Very strong management is the key to young people’s improvements. While some of the staff are new and still developing their skills, the manager continues to be highly involved in the young people’s care. He and the deputy manager model good practice. The management team sets high expectations for excellent childcare practice. Its detailed knowledge of young people’s challenges and strengths ensures that young people’s care remains safe and appropriate.

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and young people since the most recent full inspection

The manager’s monitoring of safeguarding issues is excellent. Some safeguarding issues have only been identified because of his good attention to detail. Extremely detailed records and vigilant safeguarding practice demonstrate that safeguarding young people has a very high priority. Appropriate procedures are always followed when safeguarding concerns arise.

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and young people since the most recent full inspection

Young people make excellent progress. Staff carefully balance the need for young people to takes risks and make progress with ensuring that they are safe. The manager does not give up easily on young people, but knows when it is time for them to move on. He always has their best interests at heart. All placement endings have been positive. Young people are given time to say their goodbyes. They leave the home with cards and a memory book so that they can reflect on the good times. Very often, when young people leave, they choose to keep in touch. Even when young people have had to move on for their own safety, they have made some significant and positive progress. Some have progressed very well with their education. Others have been able to return to their own community as they are more able to keep themselves safe.

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and young people since the most recent full inspection

New admissions are carefully considered. Young people who have been traumatised in the past are not pushed too hard initially to make progress. This is incredibly important for them. They have the chance to settle in well and progress is made at a pace which is right for them. They soon feel comfortable with staff and are able to be themselves. They gain support to start to come to terms with their past.

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and young people since the most recent full inspection

Young people are fully involved in their care planning. Some are involved in reviewing their own risk assessments. Because of this, they are more likely to make progress and Inspection report children’s home: SC414296 3 stick to the agreed boundaries.

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and young people since the most recent full inspection

The manager’s and deputy’s proactive ‘can do’ approach cascades down to the staff, who are equally aspirational for young people. There is a fantastic, positive ethos in the home, where young people are fully respected for their own personality and background.

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Inspection date Inspection type Inspection judgement

11/07/2017 Full Good 14/12/2016 Interim Improved effectiveness 25/04/2016 Full Requires improvement 30/12/2015 Interim Improved effectiveness

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC414296 4

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 230 Bathley Street, Nottingham NG2 2ER

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Inspector

Caroline Brailsford, social care regulatory inspector Inspection report children’s home: SC414296 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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