Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children’s home: SC388991 1 SC388991 Registered provider: Cambian Childcare Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care and accommodation for up to two young people between the ages of eight and 18 who have social, emotional and/or behavioural difficulties. The service is privately owned.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: Sustained effectiveness

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Key findings from this inspection

 Young people thrive as a result of the care provided by staff.  Staff have good parenting skills. Inspection report children’s home: SC388991 2  Young people make good progress in improving their behaviour.  Young people say that they are happy at the home and that this stability has helped them to stop going missing from care.  Education is highly valued. Staff work hard to ensure that young people maintain school placements and make good educational progress.  The registered manager prioritises safeguarding. He works closely with social workers, health care professionals and the police to keep young people safe.  Leadership is strong and staff work as a cohesive team.

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Key findings from this inspection

The children’s home’s areas for development:

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Key findings from this inspection

 One member of staff has not completed the level 3 diploma for residential childcare in the required timescale.

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Inspection date Inspection type Inspection judgement

22/03/2017 Interim Sustained effectiveness 10/08/2016 Full Good 23/02/2016 Interim Sustained effectiveness 27/07/2015 Full Good Inspection report children’s home: SC388991 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that staff who work in the home in a care role have the appropriate qualification by the relevant date. This is the level 3 diploma for residential childcare (England) (‘the level 3 diploma’); or a qualification which the registered person considers to be equivalent to the level 3 diploma. The relevant date is in the case of an individual who starts working in a care role in a home after 1 April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home; or in the case of an individual who was working in a care role in a home on 1 April 2014, 1 April 2016. (Regulation 32(4)(a)(b)and(5)(a)) 01/03/2018

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Overall experiences and progress of children and young people: good

Young people grow in self-confidence and emotional resilience as they engage well with staff. Young people are less anxious because staff pre-empt triggers for behaviour and are skilled at diverting potential conflict. One young person told the inspector, ‘I feel so much better about things; I worry less and can sleep better.’

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Overall experiences and progress of children and young people: good

Educational outcomes for young people are positive. Both young people attend school regularly and teachers report that the young people’s academic achievement, behaviour, presentation and commitment to learning have improved because of living at the home. Staff work hard to support young people to reach their full potential, which includes understanding the barriers that impact on young people’s learning.

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Overall experiences and progress of children and young people: good

Young people enjoy a range of regular outings. This extends to trips out to the local park, participating in trampolining, using public transport, going shopping and going out for meals.

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Overall experiences and progress of children and young people: good

Young people’s health improves. Staff work in partnership with health services to promote young people’s well-being. For example, staff work closely with the mental health team to ensure that a young person’s medication is regular reviewed. Young Inspection report children’s home: SC388991 4 people are supported to maintain healthy diets and to undertake regular physical exercise. Young people take pride in their appearance, enjoy pamper sessions and have good personal hygiene. This is all made possible because of the support that young people receive from staff.

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Overall experiences and progress of children and young people: good

Young people live in a well-maintained environment. The communal rooms have been re-decorated and are now a comfortable space for young people to ‘chill’.

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How well children and young people are helped and protected: good

Young people feel safe and well cared for. Staff have excellent insight into young people’s histories. For some young people, this includes previous risks of going missing from care and potential child exploitation.

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How well children and young people are helped and protected: good

Staff have a good understanding of safeguarding procedures. Staff share information with the police each time a new young person is admitted to the home. This enables bespoke missing-from-care protocols to be set up for each young person. A police officer told the inspector, ‘Staff take concerns seriously, and when they arise, staff put steps in place to protect the children in their care.’

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How well children and young people are helped and protected: good

Staff understand young people’s family backgrounds and childhood experiences. Staff use this information to help and support young people to feel safe. There are no current concerns about young people going missing or being subject to child sexual exploitation. This is because of the support that they receive from staff.

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How well children and young people are helped and protected: good

Internet safety software and stringent supervision of young people’s access to the internet help ensure that young people are safe and develop a good awareness about the risks of using the internet.

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How well children and young people are helped and protected: good

The manager ensures that safeguarding concerns are well managed. The registered manager works in partnership with safeguarding agencies and routinely notifies Ofsted about any emerging concerns.

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How well children and young people are helped and protected: good

The manager ensures that staff receive behaviour management training, which means that physical intervention is used only as a last resort. Instead, staff use a range of de- escalation techniques, as set out in young people’s behaviour management plans.

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How well children and young people are helped and protected: good

While there are no concerns about young people’s exposure to radicalisation, staff have completed training to equip them with the knowledge that they need to identify and report concerns should they arise.

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The effectiveness of leaders and managers: good

The registered manager has good managerial experience and a suitable level 5 qualification in management.

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The effectiveness of leaders and managers: good

Seven members of staff have completed the level 3 diploma in residential childcare. Inspection report children’s home: SC388991 5 However, one member of staff has not completed the required diploma within the regulatory timeframe.

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The effectiveness of leaders and managers: good

The registered manager carefully reviews information about any potential new young person prior to a placement being agreed. The manager completes compatibility assessments to ensure that the needs of any new young person will not affect other young people’s stability. This effective matching process means that new young people experience sensitive transitions into the home and established young people do not have their placement compromised.

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The effectiveness of leaders and managers: good

Staffing arrangements meet the needs of the young people. Consequently, experienced and well-trained staff look after young people. Staffing levels are closely monitored to ensure that the staff team is able to meet the aims and objectives of the home’s statement of purpose.

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The effectiveness of leaders and managers: good

Young people receive consistent care and thrive because staff work as a team and respond well to the leadership of the registered manager. All staff value training and the development opportunities that they are offered. Young people experience good-quality care because the registered manager regularly reviews staff performance. Staff supervision is regular and of good quality. Staff meetings provide an additional forum for staff to review their practice and the needs of the young people living at the home.

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The effectiveness of leaders and managers: good

The manager and staff value young people’s views. Young people are given time and space to express their ideas, worries and concerns. Weekly house meetings give young people the opportunity to talk about the running of the home, relationships, behaviour and plans for the week ahead. They can raise concerns and give ideas. Any complaints are addressed effectively. Young people’s concerns are taken seriously, and this is evidenced in the effective record-keeping.

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The effectiveness of leaders and managers: good

The registered manager ensures that the home’s statement of purpose is kept up to date in order to describe the operation of the home. He has a good understanding of the regulatory framework and uses this to inform his monitoring of the home. An independent visitor visits the home once a month and reports on the journey of improvement being made by the manager and staff.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. Inspection report children’s home: SC388991 6 Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well

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Information about this inspection

it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC388991 7

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: Cambian Group, 4th Floor Waterfront Building, Chancellors Road, Hammersmith Embankment, London W6 9RU

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Inspector

Lisa Walsh, social care inspector Inspection report children’s home: SC388991 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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