Children's Home run by Care Haven (UK) Limited in Stockport

Interim inspection report children’s home: SC483828 1 SC483828 Registered provider: Care Haven (UK) Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care and accommodation for up to five young people who may have emotional and/or behavioural difficulties. The home is privately run and managed.

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Judgement at last inspection: good

Enforcement action since last inspection: none

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has improved effectiveness.

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and young people since the most recent full inspection

There have been no new admissions or placement breakdowns and disruptions since the last inspection. Young people enjoy living at the home where they are appropriately placed and matched. Young people are kept safe and have developed a strong sense of personal safety. Staff provide young people with continuity of care so that they have stability and consistency in their lives. Young people report, ‘It’s really good. They [staff] help you a lot, emotionally, especially… staff are nice and are very supportive. I’m happy here but I still want to move back to where I’m from… they’ve helped me grow up and mature and get through the hard times… its loving, welcoming and supportive.’

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and young people since the most recent full inspection

Young people make significant progress, taking into account their individual starting points across all aspects of their physical, social, emotional and behavioural development. They benefit from well-planned, highly individualised care that promotes Interim inspection report children’s home: SC483828 2 their needs effectively and contributes to change and improvement in their lives. Young people enjoy exceptionally good relationships with staff, who are positive role models who they look up to and learn from. A student social worker reported, ‘I have been super impressed... what on the surface presents as a house full of banter and fun is underpinned by a genuine commitment to the young people… there is a great depth of professionalism and expertise being delivered in a way that really works for the young people.’

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and young people since the most recent full inspection

Young people benefit from effective help, support and protection. Staff have a good understanding of their specific needs and vulnerabilities and take appropriate action to address them. Staff consistently place the safety of young people at the centre of their practice irrespective of the challenges that this presents. Young people become increasingly safer as a result of the actions staff take to support and protect them. Young people rarely go missing, and if they do, they benefit from an effective response to promote their safe return.

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and young people since the most recent full inspection

Significant incidents are shared with the appropriate authorities. This ensures that the right action is taken by the right professionals to safeguard and protect young people. Staff maintain highly effective partnerships with the police, social workers, schools and other safeguarding agencies to promote the safety and well-being of young people. Young people are protected from abuse and all other forms of significant harm.

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and young people since the most recent full inspection

Young people attend school, college or other alternative educational provision with good support and encouragement from staff. They benefit from positive and enjoyable activities both at the home and in the wider community. As a result, their educational, recreational and social needs are met. Young people benefit from a physically safe, warm, comfortable and homely environment. Young people report, ‘I’ve lived here for nearly two years. It’s really good but I didn’t like it at first. The staff are helpful. Like they help me make my bed and do my homework. The staff are nice and it’s a safe home. I don’t want to leave.’

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and young people since the most recent full inspection

Staff actively encourage, praise, reward and acknowledge young people’s positive behaviour. Consequences used by staff for managing negative behaviour are fair and proportionate. The use of restraint is exceptionally rare, and if used at all, restraint is only ever used as a last resort to protect young people from harm. Young people know how to make a complaint and their rights are promoted effectively. There have been no complaints since the last inspection. A social worker reported, ‘I find the home and staff warm and welcoming. The staff team [members] all have character and personality which is genuine and you know when you visit that staff care about the young people.’

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and young people since the most recent full inspection

There are effective arrangements made for the routine monitoring of the performance of the home. An independent person visits the home on a regular basis to review the quality of young people’s care. This includes the home’s arrangements for safeguarding young people and promoting their well-being. The manager makes good use of the home’s internal and external monitoring activities. He has a good understanding of the home’s strengths and takes action to tackle any identified weaknesses to secure the home’s improvement. Young people benefit from a home that is managed efficiently and Interim inspection report children’s home: SC483828 3 effectively.

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and young people since the most recent full inspection

The home has met and addressed both of the requirements made at the last inspection. The statement of purpose has been published on the provider’s website. This means that the document is now easily accessible to all professionals and other interested parties. Young people’s bedrooms have now had new flooring and fitted wardrobes installed and damaged items have been removed for their safety. The home would, however, benefit from new seating in the lounge area to replace the current seating which is looking worn. Consequently, a recommendation is made in respect of this issue.

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Inspection date Inspection type Inspection judgement

03/05/2017 Full Good 22/02/2017 Interim Improved effectiveness 07/09/2016 Full Requires improvement 21/03/2016 Interim Sustained effectiveness

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Recommendations

 For children’s homes to be nurturing and supportive environments that meet the needs of their children, they will, in most cases, be homely, domestic environments. This relates specifically to replacing the old seating in the lounge area. (‘Guide to the children’s homes regulations including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection. Interim inspection report children’s home: SC483828 4 Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Care Haven (UK) Limited

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Children’s home details

Registered provider address: c/o Stephen Glicher & Co, Eden Point, Three Acres Lane, Cheadle Hulme, Cheadle, Cheshire SK8 6RL

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Children’s home details

Responsible individual: Patricia Swallow

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Inspector

Anthony Kyem, social care inspector Interim inspection report children’s home: SC483828 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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