Children's Home run by Keys Child Care Limited in Nottinghamshire

Inspection report children’s home: SC454901 1 SC454901 Registered provider: Broadwood Residential Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and is registered to provide care and accommodation for five young people who have emotional and/or behavioural difficulties.

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and young people since the most recent full inspection

This home was judged good at the last full inspection. At the interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

Despite a significant incident early last year, the home is providing a good standard of care for young people. Leaders and managers have responded quickly and appropriately to the concerns raised and they have taken quick and effective action to ensure that young people continue to be safe. Leaders and managers have thoroughly reviewed the incident and are in the process of implementing organisation-wide changes. This is to ensure that their recruitment, induction and training processes are improved. Minor shortfalls have been identified during this visit, but these currently do not have an impact on the good quality of care provided for young people. Admissions have been managed effectively, with young people moving into the home in a planned and positive way. Most young people are doing well in their new placements. A social worker for a young person who has moved on from the home said: ‘I just wanted to thank you and all your staff for your hard work and the commitment shown to

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and young people since the most recent full inspection

Inspection report children’s home: SC454901 2 the young person, who, I’m sure, would be in a very different place had she not had the support from you all.’ Young people continue to make good progress. Over time, young people’s behaviour improves and their attendance at school increases. Young people are enthusiastic about school and have high aspirations. Staff communicate effectively with school staff to ensure that young people get the most out of their education. Young people are healthy. They attend healthcare appointments as necessary and have access to mental health services. Additionally, a therapist employed by the company visits the home regularly and provides therapeutic support to the staff team. This enables staff to have a better understanding of the emotional needs of the young people in their care and respond accordingly. Young people are encouraged to build and maintain strong relationships with family and

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and young people since the most recent full inspection

friends. These important relationships ensure that young people have a network of people who they can rely on. Incidents of young people missing from care have reduced significantly. Currently, young people are not going missing from the home. They have positive, nurturing relationships with staff, which helps them to feel safe and secure. A parent of a young person who frequently went missing until she moved to this home said: ‘Thank you for everything and thank you for helping to keep my child safe.’ Warm and supportive relationships, and the use of incentives and praise, help young people to develop positive behaviour. When young people become anxious or angry, staff use appropriate de-escalation strategies. If the behaviour escalates, staff will use approved techniques to separate young people or guide them away from the situation. These techniques mean that young people are very rarely restrained.

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and young people since the most recent full inspection

The established staff team is qualified, experienced and skilled. Staff know the young people well. They provide young people with strong, consistent rules and boundaries, as well as having a nurturing approach. Staff have access to a good training programme. However, the statement of purpose says that all staff have completed workbooks about the therapeutic approach that the home follows and complete a reflective journal. The inspection found that this has not been completed. The company therapist has booked time with staff to help them to complete their workbooks and, therefore, enable them to have a better understanding of the therapeutic approach used in the home. The registered manager is appropriately qualified and very experienced. She provides staff with clear direction and strong support. Staff said that they have felt very well supported through a difficult period following a significant incident. The registered

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and young people since the most recent full inspection

manager has also been very well supported by senior managers through this difficult period. Staff regularly discuss individual care plans with each young person through key-working sessions. They address topics such as education, behaviour and health. These key- working sessions help young people to have a better understanding of their life, the impact that their behaviour can have on others, and their future aspirations. Records do not reflect the in-depth discussions staff have with young people. Inspection report children’s home: SC454901 3 Young people know how to make a complaint if they are unhappy. Complaints are managed swiftly and effectively. Young people are sent appropriate responses to their complaints. However, complaint records are not always clear about the outcome of the complaint.

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Inspection date Inspection type Inspection judgement

18/04/2017 Full Good 18/10/2016 Interim Declined in effectiveness 24/08/2016 Full Requires improvement 16/02/2016 Interim Improved effectiveness

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Recommendations

 The registered person is responsible for leading a team which provides high- quality care for all children living in the home. They must lead and manage the home in a way that delivers the ethos, outcomes and approach set out in the home’s statement of purpose. (‘Guide to the children’s homes regulations including the quality standards’, page 52, paragraph 10.4)  Staff should be familiar with the home’s policies on record keeping and understand the importance of careful, objective, and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. Inspection report children’s home: SC454901 4 This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Broadwood Residential Limited

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Children’s home details

Registered provider address: Keys Attachment Centre, Hurstwood Court, New Hall Hey Road, Rawtenstall, Lancashire BB4 6HR

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Inspector

Joanne Vyas, social care inspector Inspection report children’s home: SC454901 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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