Setting

Maidenhead Fostering Services

Social Services Department 4 Marlow Road Maidenhead SL6 7YR

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Royal Borough of Windsor & Maidenhead Fostering Services Page 1

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Name of Authority

Royal Borough of Windsor & Maidenhead Fostering Services

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Address

Social Services Department, 4 Marlow Road, Maidenhead, SL6 7YR

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Fax No: Address

Social Services Department, 4 Marlow Road, Maidenhead, SL6 7YR

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Date of first registration Date of latest registration certificate

Date of last inspection 09/06/03 Royal Borough of Windsor & Maidenhead Fostering Services Page 2 Date of Inspection Visit 12th May 2004 ID Code

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Date of first registration Date of latest registration certificate

Name of Inspector 1 Sandra Sullivan 071811

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Ros Whittaker Royal Borough of Windsor & Maidenhead Fostering Services Page 3

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D.3. Provider’s agreement

Royal Borough of Windsor & Maidenhead Fostering Services Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of the Royal Borough of Windsor & Maidenhead Fostering Services. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Royal Borough of Windsor & Maidenhead Fostering Services Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. The Housing and Social Services Directorate of the Royal Borough of Windsor and Maidenhead operates a family placement service in relation to Adoption, Fostering and Family–Based Respite Care for children with a disability. The team is known as “FARS” (fostering, adoption and respite).

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INSPECTION VISITS

The team is located in central Maidenhead with other local authority children’s services. A Team Manager, who is, in turn, responsible to one of three service managers, heads the FARS team. The three service managers oversee all children’s work and are responsible to the Head of Children’s Services.

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INSPECTION VISITS

Although workers within the team may take a lead on, or have a special interest in, some aspects of the work, all engage in the variety of tasks associated with the work of the team. Fostering services provided by the team include: Short term placements Long term placements Emergency placements Short breaks for children and young people with disabilities. Royal Borough of Windsor & Maidenhead Fostering Services Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.)

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Inspector’s Summary

This was the second annual inspection of the service since the introduction of the Fostering Services Regulations in April 2002. Two Inspectors carried it out over a period of six days in May 2004. The Inspectors were appreciative of the time given by the Manager and members of staff team, including the administrative staff.

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Inspector’s Summary

Questionnaires were sent to all foster carers, foster children and placing authorities in advance of the inspection

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Inspector’s Summary

A sample of foster carers and foster children was seen in the foster homes as part of the inspection and their respective social workers interviewed. In addition the managers and members of staff of the FARS team were interviewed individually. Inspectors met with an invited group of foster carers and with two invited groups of foster children.

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Inspector’s Summary

Documentation relating to the service, including policies, procedures and records was read both before and during the inspection.

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Inspector’s Summary

Verbal feedback of the main findings of the Inspection was given to the Director, the Head of Children’s Services, the three Children’s Services Managers, and the Manager of the FARS team at the conclusion of the Inspection.

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Inspector’s Summary

Overall the service met, or almost met, all of the 32 National Minimum Standards. There are no areas of major shortfall. The service is well managed and foster carers were appreciative of the support received from staff. Some requirements and recommendations are made, and some advice given in the text of this report, to underpin the good practice seen on the inspection.

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Statement of Purpose (Standard 1)

This Standard was met. It was a requirement of the last inspection that the Statement of Purpose be updated and formally approved by the Elected Members. This has now been done.

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Statement of Purpose (Standard 1)

It was a recommendation last year that the Children’s guide be produced in a range of formats to meet the needs of different groups of children. It was evident this year that a good range of booklets and leaflets is available for children giving information about the service.

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Fitness to Provide or Manage a Fostering Service (Standards 2-3)

Royal Borough of Windsor & Maidenhead Fostering Services Page 7 These standards were met. It was a requirement of the last inspection that the Manager undertake a management qualification. It was evident this year that she had embarked on training shortly after the last inspection and is due to complete an NVQ 4 in management shortly.

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Fitness to Provide or Manage a Fostering Service (Standards 2-3)

The Manager impressed Inspectors with her leadership skills, and the manner in which the team is managed.

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Management of the Fostering Service (Standards 4-5)

These standards were met. There are clear lines of communication and accountability between Managers and staff. It was evident from the meeting with members of the staff team that they had a clear understanding of lines of responsibility. The Manager and all members of staff in the team have job descriptions. Since the last inspection an assistant team manager has been appointed

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Securing and Promoting Welfare (Standards 6-14)

5 of these Standards were met. There were minor shortfalls on the remaining 4. The foster homes visited had accommodation to meet the needs of the children placed.

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Securing and Promoting Welfare (Standards 6-14)

There is a need to develop practice in relation to written risk assessments to ensure that they are specific to the child, the carer and the current situation. They also need to be reviewed on a regular basis.

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Securing and Promoting Welfare (Standards 6-14)

The fostering service does support some cross-cultural placements. One of the placements looked at in detail on this inspection was cross-cultural. There was no clear evidence on file that a placement agreement had been drawn up which clearly identified gaps in the match between child and carer and the steps taken to compensate for them.

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Securing and Promoting Welfare (Standards 6-14)

The Local Authority considered that the LAC paperwork they are using fulfilled the requirements of Regulation 34.On this inspection Inspectors examined the LAC paperwork carefully and do not consider that this paperwork fully meets the requirements of a Foster Placement Agreement as detailed in the Schedule. It is a requirement of this inspection therefore, that Foster Placement Agreements be introduced.

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Securing and Promoting Welfare (Standards 6-14)

Foster carers spoken with gave clear examples of how the health needs of children are promoted, and children spoken with confirmed this.

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Securing and Promoting Welfare (Standards 6-14)

In the sample of children tracked all children of school age were receiving education. One young person, on the brink of leaving foster care, was clear that the support he had received from his foster carers was instrumental in helping him achieve GCSE’s, A levels, and a University place, thus increasing his life chances and choices.

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Securing and Promoting Welfare (Standards 6-14)

The Royal Borough ensures that every child of an appropriate age in a foster home has access to a computer.

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(Standards 15-23)

8 of these Standards were met. There was a minor shortfall on the remaining 1. Recruitment processes for permanent staff are robust and, on the sample of personnel files examined, appropriate checks are undertaken. It was noted last year that the practice of Royal Borough of Windsor & Maidenhead Fostering Services Page 8 routinely telephoning referees to verify references needed to be developed. This is now routinely done.

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(Standards 15-23)

There is a clear management structure with clear lines of accountability. A Children’s Services Manager has recently been appointed to oversee the work of the FARS team. The Manager concerned has considerable experience within the Authority and within children’s services. She does not, however, have a background in Family Placement. Currently the Agency Decision Maker is the Head of Children’s Services. It is advised that the Children’s Services Manager is provided with training in this area prior to any delegation of this role.

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(Standards 15-23)

Assessments of carers seen were conducted thoroughly and appropriately, and all are seen and read by the manager prior to presentation at Panel.

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(Standards 15-23)

The service operates under the employment and Health and Safety policies and procedures of the Local Authority.

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(Standards 15-23)

From discussion, and from information provided prior to the inspection it is evident that good training opportunities exist.

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(Standards 15-23)

Meetings with foster carers both individually and as a group indicated that foster carers considered that they were well supported.

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(Standards 15-23)

There is a clear system in place for the conduct of annual reviews of foster carers, with the task being delegated to a sessional member of staff recruited for this purpose. Reviews for carers approved prior to 1 st April 2002 had not been taken to Panel, as required under Regulation 29(5). Arrangements need to be made for this to be done

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(Standards 15-23)

There is a monthly support group meeting to which all carers are invited.

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(Standards 15-23)

There is a clear management structure in place with clear lines of accountability. Staff spoken with confirmed that they received regular supervision from their line manager, and were positive about both the formal and informal support networks in place.

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(Standards 15-23)

There was evidence that assessments of prospective carers are carried out thoroughly, and by suitably qualified workers.

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Records (Standards 24-25)

These standards were met. Comprehensive case records were available for the children and young people tracked as part of this inspection. A sample of records of individual children and young people living in foster care was examined, alongside a corresponding sample of records relating to the foster carers caring for them. All records were in good order.

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This standard was met

The team is located together in an open–plan area on the upper floor of a two-storey building. There are interviewing and meeting room facilities on the ground floor, although there is limited access for people with a disability, or children in pushchairs.

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This standard was met

All confidential documentation is securely stored.

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This standard was met

Current accommodation is adequate, although there are limited storage facilities, and the Royal Borough of Windsor & Maidenhead Fostering Services Page 9 accommodation for the Manager and Assistant Manager is very cramped.

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Two of the three standards in this section are not applicable to Local Authority

Fostering Services. The third was met. There is a clear policy on foster care allowances. There is one allowance payable to all carers, whether placements are short term, long term, or placements with family or friends as carers.

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Two of the three standards in this section are not applicable to Local Authority

The level of allowances is reviewed annually and changes are well publicised to carers. An additional increment is paid to carers who complete NVQ level 3.

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Two of the three standards in this section are not applicable to Local Authority

Carers spoken with all said they received payments promptly and that the payments were always correct

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Fostering Panels (Standard 30)

This standard was met. The Panel is a joint one with one other Local Authority and an Independent Fostering agency. The constitution of the panel is in line with Regulation.

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Fostering Panels (Standard 30)

Inspectors were told that efforts are continuing to be made to recruit a person who has been in foster care, or whose child has been in foster care to the Panel. Panel members attended a training day earlier this year and further training in specific areas is planned. Panel business meetings take place twice a year and form part of the Panel’s Quality Assurance function.

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Fostering Panels (Standard 30)

It is planned that the Panel chair will produce an Annual Report.

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Short-term Breaks (Standard 31)

This standard was met. The team provides two types of short break care for children. ‘Relief Care’ is available to foster carers needing respite from children that they care for on a full time basis. ‘Respite Care’ is a service providing respite care for children, usually with a disability, who usually live with their parents.

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Family and Friends as Carers (Standard 32)

This standard was met. The Authority has a clear set of policies and procedures relating to ‘Kinship care’. The kinship carers spoken with during the inspection felt well supported by the Team. Allowances to kinship carers are paid at the same rate as to non-related carers. One child had recently been placed under Regulation 38, and the home study was still underway. The initial assessment had been conducted thoroughly and presented to Panel in a professional manner. Royal Borough of Windsor & Maidenhead Fostering Services Page 10

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

YES Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

Royal Borough of Windsor & Maidenhead Fostering Services Page 11

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Royal Borough of Windsor & Maidenhead Fostering Services Page 12

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date 16 th June 2004

Royal Borough of Windsor & Maidenhead Fostering Services Page 13

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action Regulation FS8 Foster Placement Agreements are to be introduced. By 19 th July 2004

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STATUTORY REQUIREMENTS

Regulation 29(5) FS21 Ensure that Panel considers the first review for all carers undertaken since 1.04.02 By 19 th November

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS6 It is recommended that risk assessments are made specific to the child, carer, and situation, and regularly reviewed.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS7 It is recommended that evidence of any ‘gaps’ identified during the matching process, and how they are to be filled, is recorded on the foster carer’s file.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS9 It is recommended that Safe Caring Guidelines are reviewed and updated at the start of each placement, and cleared with the child’s social worker.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS12 and FS23 It is recommended that training needs identified, either as a result of annual reviews, or as a result of the matching process, are met. Royal Borough of Windsor & Maidenhead Fostering Services Page 14 * Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 12

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents YES • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff NO Interview with panel chair YES Observation of foster carer training YES Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child NO

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 12/05/2004 Time of Inspection 14.00 Duration Of Inspection (hrs) 92 Royal Borough of Windsor & Maidenhead Fostering Services Page 15 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Royal Borough of Windsor & Maidenhead Fostering Services Page 16

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 It was a requirement of the last inspection that the Statement of Purpose be updated and formally approved by the Elected Members. This has now been done. Members approved the Statement in August 2003. This now needs to be repeated on an annual basis as a minimum.

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There is a clear statement of the aims and objectives of the fostering service and of

It was a recommendation last year that the Children’s guide be produced in a range of formats to meet the needs of different groups of children. It was evident this year that a good range of booklets and leaflets is available for children giving information about the service. All are in English, although Inspectors were informed that these could be produced in a range of languages as required. Royal Borough of Windsor & Maidenhead Fostering Services Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 There has been no change of Manager in the past year, and the manager has now been in post for almost two years. It was a requirement of the last inspection that the Manager undertake a management qualification. It was evident this year that she had embarked on training shortly after the last inspection and is due to complete an NVQ 4 in management shortly.

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work efficiently and effectively and have the necessary knowledge and experience of

The Manager impressed Inspectors with her leadership skills, and the manner in which the team is managed.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 Recruitment procedures were found to be robust. For further details please see comment under Standard 15.

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Any persons carrying on or managing the fostering service are suitable people to run

It was recommended last year that telephone enquiries be routinely made to follow up references. This is now being done. There is a need to ensure that these are carried out for administrative staff as well as social work staff.

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Any persons carrying on or managing the fostering service are suitable people to run

The human resource section of the authority has set up a system to ensure that CRB checks are repeated on a three-year cycle. Royal Borough of Windsor & Maidenhead Fostering Services Page 18

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 The Manager monitors the team’s activities on a regular basis. She reads all assessments prior to their presentation to Panel and monitors the records of allegations and complaints about the service. In addition an annual report of the service has been produced for the year January – December 2003, giving an overview of the work of the team over the year.

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There are clear procedures for monitoring and controlling the activities of the

There are clear lines of communication and accountability between Managers and staff. It was evident from the meetings with members of the staff team that they had a clear understanding of lines of responsibility.

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There are clear procedures for monitoring and controlling the activities of the

Although Local Authority fostering services are not statutorily required to notify the Commission of the incidents listed below, this information is requested annually as part of the pre-inspection information.

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There are clear procedures for monitoring and controlling the activities of the

It was evident from discussions with foster carers that supervising social workers monitor their records.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 0

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 0 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 0

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Royal Borough of Windsor & Maidenhead Fostering Services Page 19

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 The manager has a clear job description, setting out the main duties and responsibilities. At the time of the inspection last year there was a vacancy for an assistant team manager, and temporary arrangements in place for the management of the Manager. Both these situations have been resolved in the past year.

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Standard 5 (5.1 - 5.4)

An assistant team manager has been appointed from within the team. Some areas of delegation for day-to-day activities are now in place, allowing the Manager to focus on the strategic development of the service. Royal Borough of Windsor & Maidenhead Fostering Services Page 20

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 2 On this inspection the care of four children was ‘tracked’, and their foster homes visited. All accommodation seen was appropriate to meet the needs of the children and young people concerned. All had their own bedroom (one child was sharing, but was due to have his own room within a week).

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The fostering service makes available foster carers who provide a safe, healthy and

There was a risk assessment on file for the one young person sharing a room, along with assessments of other identified risks, but Inspectors considered them to be somewhat superficial. It is recommended the area of risk assessments be developed. Inspectors advise that they are completed jointly by both the FARS worker and the child’s social worker, to ensure that all relevant factors are taken into account. Risk assessments should be specific to the child, the carer and the current situation. They should be reviewed regularly, re-done on a change of placement, and considered as part of the child’s LAC reviews and the carer’s annual review.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 2 Inspectors acknowledge the difficulty in recruiting the range and diversity of carers needed to ensure that children can be placed with carers who reflect their own heritage. One of the placements tracked was for a young person placed with a carer who did not reflect his cultural heritage. It was evident from records and from discussion that the placement is now very settled, and the young person is clear that he would not wish to move. However it was also evident that there had been difficulties earlier in the placement, some of which were due to the cultural differences between the young person and the carer. There was no evidence on file of how ‘gaps’ in the match between carer and young person were identified and of steps taken to ‘plug’ them.

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The fostering service ensures that children and young people, and their families, are

Training needs for the carer had been identified at the last two annual reviews, but there was no evidence to suggest they had been met. Royal Borough of Windsor & Maidenhead Fostering Services Page 21

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 2 There is a Matching policy last updated in May 2003. This policy requires a social work assessment to be completed prior to a placement being sought. The policy recognises that the nature and depth of the assessment will be dependent on the circumstances. The possibility of placement with family and friends will always be considered before a decision is made to use another carer.

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carers only if they represent appropriate matches for a child for whom a local

The fostering service uses the formats produced by the Department of Health for the recording of information and plans in relation to a child or young person Looked After by a Local Authority. These contain specific reference to any needs that cannot be readily met by the placement and the plans that have been made to compensate for such omissions.

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carers only if they represent appropriate matches for a child for whom a local

The Local Authority considered that the LAC paperwork they are using fulfilled the requirements of Regulation 34.On this inspection Inspectors examined the LAC paperwork carefully and do not consider that this paperwork fully meets the requirements of a Foster Placement Agreement as detailed in the Schedule. It is a requirement of this inspection therefore, that Foster Placement Agreements be introduced.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 2 Children and young people over the age of eight in foster care were surveyed prior to the inspection. However the number of children was small, and the returns too few to draw accurate statistical information from.

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The fostering service protects each child or young person from all forms of abuse,

The Authority makes it very clear to carers through documentation that corporal punishment is not acceptable.

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The fostering service protects each child or young person from all forms of abuse,

There are written policies on Bullying and Safe Caring. Safe Caring guidelines were in evidence on two of the four files examined. There was an indication on one of the files that the guidelines were to be developed alongside the home study that was in process.

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The fostering service protects each child or young person from all forms of abuse,

It is recommended that the guidelines are reviewed and updated at the start of each placement, in conjunction with the child’s social worker. The guidelines then need to be signed by both the child’s social worker and the carer’s supervising social worker.

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being bullied:

X % Royal Borough of Windsor & Maidenhead Fostering Services Page 22

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 There was evidence from records and from a variety of discussions that the Authority is diligent in maintaining and developing family contact.

p.24

encouraged to maintain and develop family contacts and friendships as set out in

This is a topic that is covered in the pre-approval training programme, and discussed with prospective carers as part of their assessment. Carers spoken with were generally very positive about the arrangements made for contact. Inspectors received some concerns, both from discussion and via questionnaires, about the detailed arrangements for contact, cancellations etc. Inspectors consider that much of the confusion and apparent dissatisfaction could be eradicated by diligent completion of the Foster Placement Agreement.

p.24

others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 Responses to the confidential questionnaire of children indicated that they do feel listened to by their carers, and that they were aware of what to do if they had concerns. This was confirmed in individual interviews with children and in discussion with the small groups of children and young people in foster care.

p.24

others significant to the child, are sought over all issues that are likely to affect their

Discussion with the Children’s Services Consultation Officer confirmed that her remit extended to children in foster care. Inspectors heard of a recent development in accessing the views of children Looked After, using an interactive web site entitled ‘Carezone’.

p.24

others significant to the child, are sought over all issues that are likely to affect their

The Authority has commissioned an advocacy service for Looked After young people run by the Voice for the Child in Care.

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others significant to the child, are sought over all issues that are likely to affect their

There was evidence in records of children’s views on their care being sought, especially through reviews. Royal Borough of Windsor & Maidenhead Fostering Services Page 23

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 Foster carers spoken with gave clear examples of how the health needs of children are promoted, and children spoken with confirmed this.

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training appropriate to her/his age and understanding to enable informed participation

There is a programme of first aid training for carers. Inspectors advise that there is a more systematic approach to ensuring that all carers are trained and that that training is then updated at the prescribed intervals.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 Ensuring children in foster care receive appropriate education is clearly a priority for the Directorate. In the sample of children tracked all children of school age were receiving education.

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child or young person in foster care and ensures that she/he is encouraged to attain

There was very clear evidence of young people receiving support with homework and education in general. One young person, on the brink of leaving foster care, was clear that the support he had received from his foster carers was instrumental in helping him achieve GCSE’s, A levels, and a University place, thus increasing his life chances and choices.

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child or young person in foster care and ensures that she/he is encouraged to attain

The Royal Borough ensures that every child of an appropriate age in a foster home has access to a computer.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 The FARS team have developed very good links with the Leaving Care team, both in respect of individual children and in the development of the service.

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The fostering service ensures that their foster care services help to develop skills,

A policy paper has been written on care for young people aged 18+, and a Supported Lodgings Scheme is in development. Royal Borough of Windsor & Maidenhead Fostering Services Page 24 Royal Borough of Windsor & Maidenhead Fostering Services Page 25

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 Recruitment processes for permanent staff are robust and, on the sample of personnel files examined, appropriate checks are undertaken. The HR section of the Authority has introduced corporate recruitment procedures across the Authority to ensure that all employees are subjected to the checks appropriate to their position. A decision has now been reached to recruit a member of staff to the Authority specifically to process the CRB checks and maintain a database.

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Any people working in or for the fostering service are suitable people to work with

It was noted last year that the practice of routinely telephoning referees to verify references needed to be developed. This is now routinely done.

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Any people working in or for the fostering service are suitable people to work with

All staff undertaking assessments of foster carers have a social work qualification.

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agency in the past 12 months:

X Royal Borough of Windsor & Maidenhead Fostering Services Page 26

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 There is a clear management structure with clear lines of accountability. A Children’s Services Manager has recently been appointed to oversee the work of the FARS team. This has been an internal appointment, and the Manager concerned has considerable experience within the Authority and within children’s services. She does not, however, have a background in Family Placement. Currently the Agency Decision Maker is the Head of Children’s Services. It is advised that the Children’s Services Manager is provided with training in this area prior to any delegation of this role.

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Staff are organised and managed in a way that delivers an efficient and effective

The team all receive regular supervision, either from the Manager or the Assistant Manager. All staff were very complimentary about the support they receive from both the Manager and the Assistant Manager.

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Staff are organised and managed in a way that delivers an efficient and effective

The team meet together on a regular basis. Discussions about work allocation take place at these meetings, which are minuted.

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Staff are organised and managed in a way that delivers an efficient and effective

Assessments of carers seen were conducted thoroughly and appropriately, and all are seen and read by the manager prior to presentation at Panel.

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Staff are organised and managed in a way that delivers an efficient and effective

The team is adequately supported administratively, and operates to an agreed range of policies and procedures. All staff have written job descriptions.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 All permanent staff have job descriptions and contracts. Staff confirmed that they have regular supervision and are appraised annually.

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qualified staff and recruits a range of carers to meet the needs of children and young

Staff themselves assessed the team as continuing to be committed, well supported and with high morale. At the time of this inspection the team was one member of staff down, owing to an internal promotion. The team is stable and experienced, with a low staff turnover. All of the social workers in the team are female and part-time. This does have implications for the management of the team and the work. Royal Borough of Windsor & Maidenhead Fostering Services Page 27

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 The service operates under the employment and Health and Safety policies and procedures of the Local Authority.

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The fostering service is a fair and competent employer, with sound employment

Records seen showed that there were sound employment practices in place.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 From discussion, and from information provided prior to the inspection it is evident that good training opportunities exist. All qualified staff are encouraged to undertake post qualifying training, and a range of internal and external courses are available. Staff from the FARS team had also undertaken a ‘Training the Trainers’ course the week before the inspection.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 All staff have regular supervision and annual appraisals are planned over the coming months. There are regular staff meetings. Royal Borough of Windsor & Maidenhead Fostering Services Page 28

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 2 Meetings with foster carers both individually and as a group indicated that foster carers considered that they were well supported.

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Standard 21 (21.1 - 21.6)

There is a clear system in place for the conduct of annual reviews of foster carers, with this task being delegated to a sessional member of staff recruited for this purpose. Reviews were up to date. The first review for new carers, approved since April 2002 had been taken to Panel. However, reviews for carers approved prior to that date had not been taken to Panel, as required under Regulation 29(5). Arrangements need to be made for this to be done

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Standard 21 (21.1 - 21.6)

Reviews for carers within the respite service were also being undertaken annually, and there was evidence that these had also been scrutinised by Panel.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 The majority of foster carers are supervised by a named social worker. As there is a vacancy in the team following the promotion of one of the social workers to the post of Assistant Manager, a small number of foster carers are held on duty. Carers spoken with both individually and in a group situation were very positive about the support they received from the manager, assistant manager and their supervising social workers.

p.30

The fostering service is a managed one that provides supervision for foster carers

There is a monthly support group meeting to which all carers are invited. Meetings are minuted by one of the carers and distributed to all, so those who are not able to attend have details of what is discussed. There has been a change in the last year in that these meetings are no longer facilitated by the FARS team, but by the experienced foster carer recently recruited to the Professional Foster Carer role. Carers were appreciative of these meetings and said they found them helpful

p.30

The fostering service is a managed one that provides supervision for foster carers

Foster care agreements are in place for all carers.

p.30

The fostering service is a managed one that provides supervision for foster carers

There is a system of out of hours support for carers.

p.30

The fostering service is a managed one that provides supervision for foster carers

At the time of this inspection carers were about to be provided with a handbook. It was noted last year that the Handbook was badly out of date. It has been a major piece of work this year to develop the new Handbook. There was evidence that carers had been consulted about the contents, and the draft handbook provided for Inspectors appeared comprehensive. Royal Borough of Windsor & Maidenhead Fostering Services Page 29

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 2 Prospective carers undergoing assessment are provided with pre-approval training. This is provided as part of a consortium arrangement with neighbouring authorities. Inspectors were able to observe a small part of this training on this inspection. The format of the pre- approval training follows a recently updated nationally accepted format. Workers conducting the training were seen to be well prepared, although much of the training material was new to them. They were seen to appropriately assist each other, and to engage all the applicants in the training.

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provide high quality care and meet the needs of each child/young person placed in

All training that is put on by the Authority for social workers is available to carers to attend post approval. In addition, specific training is organised for carers by the FARS team. Over the past year training has been more systematic. Although carers are encouraged to attend training there is no obligation to attend any training other than first aid training. The recruitment of the Foster Carer Professional has encouraged more carers to attend training events.

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provide high quality care and meet the needs of each child/young person placed in

Carers are encouraged to participate in NVQ training, with a financial incentive for successful completion.

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provide high quality care and meet the needs of each child/young person placed in

It was noted that training needs identified at annual reviews were not always met. It is recommended that training needs identified, either as a result of annual reviews or as a result of the matching process, are met.

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provide high quality care and meet the needs of each child/young person placed in

It is advised that post-approval training is developed to detail training expectations for carers. Royal Borough of Windsor & Maidenhead Fostering Services Page 30

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

p.32

Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 A sample of records of individual children and young people living in foster care were examined during the inspection. A sample of records relating to foster carers was also examined.

p.32

Relevant information from the case records is made available to the child and to

Foster carers are provided with a lockable storage facility to ensure records can be kept confidential and safe.

p.32

Relevant information from the case records is made available to the child and to

Case records in relation to the individual children ‘tracked’ as part of this inspection were in good order. Files contained chronologies and records of statutory visits.

p.32

Relevant information from the case records is made available to the child and to

Carers have been provided with training on recording, and there was evidence that carers records are routinely seen and signed by supervising social workers.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 The Authority has policies and procedures on recording, storage and access to records. Records were seen to be securely and appropriately stored, and an appropriate range of records is maintained.

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The fostering service's administrative records contain all significant information

Records relating to both children and foster carers were in good order, and both showed evidence of auditing and monitoring. Royal Borough of Windsor & Maidenhead Fostering Services Page 31 Number of current foster placements supported by the agency: X Number of placements made by the agency in the last 12 months: X

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months:

X Number of new foster carers approved during the last 12 months: X Number of foster carers who left the agency during the last 12 months: X

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Maximum £

X Royal Borough of Windsor & Maidenhead Fostering Services Page 32

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The team is located together in an open–plan area on the upper floor of a two-storey building. The building is open to the public during office hours, with a reception area on the ground floor for all the services in the building. There are interviewing and meeting room facilities on the ground floor, although there is limited access for people with a disability, or children in pushchairs.

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Standard 26 (26.1 - 26.5)

All confidential documentation is securely stored.

p.34

Standard 26 (26.1 - 26.5)

Current accommodation is adequate, although there are limited storage facilities, and the accommodation for the Manager and Assistant Manager is very cramped. Royal Borough of Windsor & Maidenhead Fostering Services Page 33

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

p.35

The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 9 Not applicable to Local Authority Services.

p.35

The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 9 Not applicable to Local Authority Services. Royal Borough of Windsor & Maidenhead Fostering Services Page 34

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 There is a clear policy on foster care allowances. There is one allowance payable to all carers, whether placements are short term, long term, or placements with family or friends as carers.

p.36

cost of caring for each child or young person placed with him or her. Payments are

The first principle of the scheme is that the allowance should cover the true cost of caring for a foster child. However they are allowances and do not include any element of remuneration for the carer. At the present time the Royal Borough of Windsor and Maidenhead does not employ any fee paid carers.

p.36

cost of caring for each child or young person placed with him or her. Payments are

The level of allowances is reviewed annually and changes are well publicised to carers. An additional increment is paid to carers who complete NVQ level 3.

p.36

cost of caring for each child or young person placed with him or her. Payments are

Carers spoken with confirmed that payments are made promptly, and that they are set at a level which does cover the costs of caring for the child, other than in exceptional circumstances. Royal Borough of Windsor & Maidenhead Fostering Services Page 35

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3 The Panel is a joint one with one other Local Authority and an Independent Fostering agency. All panel members have been provided with a booklet entitled “Joint Fostering Panel Information for Panel Members”. This is a comprehensive document detailing relevant regulations and standards and giving guidance to Panel members who may not be familiar with the process. Inspectors were informed that this booklet is now being reviewed following the first two years of the Panel operation.

p.37

Fostering panels have clear written policies and procedures, which are implemented

The constitution of the panel is in line with Regulation. Inspectors were told that efforts are continuing to be made to recruit a person who has been in foster care, or whose child has been in foster care to the Panel.

p.37

Fostering panels have clear written policies and procedures, which are implemented

Panel members attended a training day earlier this year. Views on the effectiveness of the training varied, and it was felt that further training in specific areas would be most beneficial.

p.37

Fostering panels have clear written policies and procedures, which are implemented

Panel business meetings take place twice a year, prior to the Panel meetings. Inspectors were able to observe one such meeting. In addition to Panel business, each of the three agencies is asked to submit details of its activities. This forms part of the Panel’s Quality Assurance function.

p.37

Fostering panels have clear written policies and procedures, which are implemented

From discussion with the Independent Panel Chair, and from observation of the Panel meeting, Inspectors formed the view that she is clear about her responsibilities, and is an effective chair.

p.37

Fostering panels have clear written policies and procedures, which are implemented

It is planned that the Panel chair will produce an Annual Report. Royal Borough of Windsor & Maidenhead Fostering Services Page 36

p.37

The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

p.38

have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 3 The team provides two types of short break care for children. ‘Relief Care’ is available to foster carers needing respite from children that they care for on a full time basis. ‘Respite Care’ is a service providing respite care for children, usually with a disability, who usually live with their parents.

p.38

have policies and procedures, implemented in practice, to meet the particular needs

At the time of the inspection last year the respite care service was providing a service for both children and adults. Inspectors were informed this year that the service is now for children only. The reviews of respite carers are now routinely taken to Panel. Royal Borough of Windsor & Maidenhead Fostering Services Page 37

p.38

The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 3 There has been an increase in the number of kinship carers over the past year, from one at the time of the last inspection to three at the time of this inspection. One child had recently been placed under Regulation 38, and the home study was still underway. The initial assessment had been conducted thoroughly and presented to Panel in a professional manner.

p.39

there is recognition of the particular relationship and position of family and friend

These carers were taking part in pre-approval training. Their views on the training were positive, although they considered that some parts of the training were less relevant to them, as they felt it focussed on caring for children who were strangers. The FARS team have recognised this and are considering whether some specialist training is needed for kinship carers. Royal Borough of Windsor & Maidenhead Fostering Services Page 38

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Date

Royal Borough of Windsor & Maidenhead Fostering Services Page 39

p.41

comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 12 th – 19 th May 2004 and any factual inaccuracies:

p.41

comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible

p.41

comments/confirmation relating to the content and accuracy of the report for

This report reflects a second very thorough inspection with the evidence having been obtained through a variety of methods.

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comments/confirmation relating to the content and accuracy of the report for

There are no factual inaccuracies. Royal Borough of Windsor & Maidenhead Fostering Services Page 40

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider NO

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report

p.42

Action taken by the CSCI in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.42

Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

p.42

Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Royal Borough of Windsor & Maidenhead Fostering Services Page 41

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

p.43

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.43